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NordVPN Review 2019 – Can you still trust it?

NordVPN is an all-rounder affordable VPN service with around 5565 servers suited for P2P, Netflix, and overall security. However, the recent hacking controversy has compelled us to drop ratings from 4-stars to 2-stars.

Based inPanama
Price $3.49/mo
Servers5565 (59 Countries)
LogsNo Logs
Multi Login6 Devices
Refund30 Days Money Back
RecommendedNo
WebsiteNordVPN.com
NordVPN Deals

NordVPN is advertised as one of the most reliable VPN in the industry. This VPN provider is headquartered in the data retention free jurisdiction of Panama and follows a strict no-logs policy.

NordVPN is also compatible with all major platforms like iOS, Android, Windows, Mac, and supports powerful encryptionKill switch, double VPN and much more.

In terms of performance, NordVPN is powered by 5565 servers and works flawlessly with torrenting, online gaming and Netflix streaming.

Despite offering a wealth of amazing features, NordVPN only costs $3.49/mo and can be used with 5 devices simultaneously.

On the surface, NordVPN looks flawless, but after the recent NordVPN controversy, I’ve revised the rating to 2-stars in this NordVPN review.

My Rating Criteria

To keep things plain and simple, I’ve tested and rated NordVPN through my straight forward rating criteria mentioned below:

Jurisdiction – Is It Located Under 5 eyes, 9 eyes and 14 eyes?

NordVPN is headquartered in Panama, a country with no data retention laws. If you don’t know, Panama does not fall under 5 eyes, 9 eyes, or even 14 eyes intelligence-sharing countries.

Panama is not liable to share users’ information with any other country or authority if required. This is great since NordVPN doesn’t have to abide by any mandatory data retention laws.

Security – Encryption & Features

NordVPN has all the right bells and whistles to help you browse the web safely and securely.

In a world where you’re never too far away from a cyber-attack, it seriously pays off to have a reliable VPN by your side with tons of security features.

If we talk about encryption, NordVPN uses 256-bit encryption, which is the strongest cipher in the industry. 256-bit encryption is overkill and has around 1.1×1077 possible combinations. Unless anyone uses a supercomputer, your sensitive data cannot be decrypted.

Additional Security Features

Other than the basic security features like encryption, NordVPN offers other powerful features that are really hard to find in other VPN services.

To start off, let’s check out Double VPN…

Double VPN, Double The Privacy

Just like the name, Double VPN feature routes your traffic through two hops which grants you extra security. With standard VPN encryption, your internet traffic travels through a single remote VPN server.

nordvpn Single VPN Encryption

It changes your IP address and encrypts all your data that gets sent and received over the internet. Simple, straight forward and just what most people need.

Double VPN encryption, on the other hand, adds an extra layer of protection. It does everything that a single VPN encryption does, but your network traffic twice by passing it through a second remote VPN server.

nordvpn Double VPN Encryption feature

While it does make your data more secure, your internet speeds are going to suffer a bit.

NordVPN Dedicated IP Use

Only a handful of good VPNs offer double VPN encryption, and NordVPN is one of them.

Malware Blocking (Securely Shop Online with NordVPN)

Did you know, that there are on average 23 fake websites for every online retailer? Luckily, NordVPN prevents your devices against phishing attempts from online hackers and cybercriminals.

There’s a feature called NordVPN CyberSec that blocks ads and malware. CyberSec works as a malware and ad blocker which makes sure you are protected from inadvertently opening malicious sites and other cybersecurity dangers lurking around the web. It is a great tool to have to add an extra layer of security to your web presence.

CyberSec feature of NordVPN

NordVPN Kill Switch

What is kill switch NordVPN? Well, NordVPN offers two different kinds of Kill switch, one for desktops (Windows & Mac) and others for mobile devices (iOS & Android).

The desktop version has two options. The first option is called “app kill switch” and the other is called the internet kill switch. The app kill switch restricts specified application, whereas the internet kill switch disables your entire internet connection.

The Mobile version of NordVPN’s kill switch is quite primitive. The mobile version doesn’t support selective app killing and is limited to only disabling your entire internet connection altogether.

NordVPN kill switch feature

Kill Switch feature is an absolute lifesaver. It works flawlessly and exactly as advertised. To test the kill switch feature, I simply closed one of the running NordVPN services from the task manager. As soon as the error message showed up, I immediately noticed that my internet connection got disabled.

Nordvpn not working error message

NordVPN kill switch disables internet

NordVPN Logging Policy

Does NordVPN store logs? Well, no. In fact, NordVPN logging policy follows a strict zero-logging rule, ensuring none of the personally identifiable information of users is tracked.

NordVPN legitimately doesn’t retain IP address, connection timestamps, bandwidth, or your traffic. In fact, it is clearly mentioned on the policy page on Nordvpn.com.

NordVPN Review for Privacy Policy

Although their privacy policy did sound convincing, I decided to contact NordVPN customer service to cross verify their claims.

NordVPN live chat support

I have to admit, after a quick conversation with NordVPN support chat support, I was convinced that NordVPN logs are pretty much non-existent. By that, I mean usage or connection logs.

If you don’t know what connection and usage logs are, I highly suggest you check out my in-depth VPN logs research guide. Anyways, the only things NordVPN logs are the Email address, Payment data, and server performance data to be exact. Don’t worry though, this type of information is pretty standard and wouldn’t actually compromise your true identity.

VPN Leaks – Does NordVPN leak DNS, IP & WebRTC?

I performed an IP, DNS, and WebRTC leak test on NordVPN and it passed with flying colors. A VPN leak occurs when your real IP address, DNS or WebRTC is disclosed despite using a VPN’s encrypted private tunnel.

A leaking VPN can be seriously frustrating and can be the reason for your exposed online identity. Here’s how I performed the leak test…

  • I visited DNS Leak Test website (without NordVPN)
  • Noted my Country and IP
  • Visited the website again to see whether it leaks my IP

My DNS IP and Country (without NordVPN)

NordVPN DNS Leak test without VPN

My DNS IP and Country (with NordVPN US server)

DNS Leak Test with NordVPN

I also conducted a NordVPN IP Leak Test and I was quite happy to see that my IP wasn’t leaking when connected to NordVPN.

My IP (without NordVPN)

IP Leak Test without NordVPN

My IP (with NordVPN US server)

NordVPN IP Leak Test with VPN

Servers – NordVPN Specialty Servers Feature

NordVPN offers around 5568 servers in 59 countries all over the world. These servers are divided into 6 different types and labeled as specialty servers available in the NordVPN application. Below is the list of specialty servers that NordVPN offers:

While I was reviewing NordVPN, I couldn’t help but appreciate the abundance of features that I found under the ‘Specialty Server’ tab.

Each server type severs a different purpose, and I personally find it quite useful, especially when accessing Chinese websites.

Now let’s check out what each specialty server is good for shall we?

Obfuscated Servers

Obfuscation might sound like a mouth full, it is one heck of a powerful feature.

If you live in a region with heavy geo-restrictions, you might find Nord’s obfuscated server’s extremely useful.

China uses its super-powerful Great firewall to restrict VPNs and foreign content, while countries like Oman can impose heavy fines up to $1,300 just for using VPNs.

If you’re wondering how the obfuscation feature of NordVPN works, it basically camouflages encrypted VPN traffic to look like ordinary HTTP traffic.

Doing so, your VPN traffic can use port #443 and get past firewalls.

It’s truly a sophisticated technology and one that you’ll highly appreciate.

NordVPN P2P & torrenting servers

Does NordVPN allow p2p? Well, yes. In fact, one of the reasons why you’ll absolutely love NordVPN is because of the sheer number of P2P and torrenting servers this provider offers.

Out of 5565 servers, 4800+ servers are optimized for torrenting. Literally, no other VPN provider in the industry is currently offering this many P2P servers. Don’t believe me? You’re free to do your research.

nordvpn p2p torrenting

In addition to a massive P2P server count, NordVPN has no annoying data limit or bandwidth restrictions that could throttle the speeds of your internet connection.

In my testing, NordVPN performed exceptionally well and I easily managed to download a large torrent file without any major speed drops or connectivity issues.

Dedicated IP/Private IP

If you don’t know what Private IP VPN is, it is basically a unique IP address assigned to a single user. This is a premium feature and it will cost extra over the standard VPN account you purchase.

NordVPN currently offers dedicated IP’s for only 5 countries in the following locations:

  • United States – Los Angeles, Dallas, Matawan, and Buffalo
  • The United Kingdom – London
  • Netherlands – Amsterdam
  • Germany – Frankfurt
  • France – Paris

dedicated IP NordVPN feature

Dedicated IPs are great for online gaming and for accessing popular VoD services like Netflix that are prone to blocking shared IPs.

nordvpn dedicated ip feature

Double VPN

I’ve already covered this feature earlier in this review, however, just for a refresher, Double VPN encryption offers double-layered protection.

Once you enable double VPN protection, your traffic will get routed through two encrypted VPN servers as opposed to just one.

I particularly use Double VPN when I’m down at my local coffee shop. You never know who might be looking to steal your data.

Onion over VPN

If you’ve ever used TOR, you likely know what Onion over VPN means.

Tor over VPN is a foolproof strategy to ensure ultimate anonymity on the web.

If you just use TOR alone, your ISP can identify and potentially even block your TOR traffic.

However, by using NordVPN’s Onion over VPN feature, you can not only restrict the TOR browser from knowing your real IP but also deceive your ISP at the same time.

Frankly, Onion over VPN is one of the most innovative of NordVPN features.

Standard VPN Servers

This is probably the first thing you’ll notice when you first log in to the NordVPN app. Although standard servers are nothing special, however, when you actually check out the server count, you’ll be blown away.

At the moment, NordVPN’s server count is currently offering 5568 servers in 59 countries. Unlike PureVPN or PrivateVPN, NordVPN only uses bare-metal physical servers. I tested a bunch of their server locations and couldn’t find any virtual server.

Speed – How Fast Is NordVPN?

NordVPN performed quite fast in my speed test and managed to achieve 28.45 Mbps download and 18.61 Mbps upload speed on my base connection of 30 Mbps. Here are the speed test results of NordVPN for the US and UK servers.

US Server Speeds:

Nord VPN US Speed Test

NordVPN’s US server hardly dropped any speed at all.

UK Server Speeds:

NordVPN UK Speed Test

The UK servers similarly delivered excellent speeds with download speeds peaking at 26.07 Mbps and upload speeds peaking at around 6.00 Mbps. While speeds are decent with just a 20% drop, you might find better speeds with ExpressVPN.

NordVPN Streaming – Does it work with Netflix?

Yes, NordVPN can unblock Netflix. In fact, I was easily able to unblock the U.S library of Netflix and stream in Ultra HD picture quality. Below are performance results of my NordVPN Netflix test:

  • Speed declined – 13%
  • NordVPN speed (US server) – 27Mbps
  • Avg U.S server speeds – 15Mps to 25 Mbps

NordVPN-Netflix-US-Streaming

Other than Netflix, NordVPN also worked impressively with BBC iplayer. As always, everything streamed in HD picture quality.

NordVPN Peaky Blinder BBC iPlayer

That said, NordVPN currently unblocks Netflix on mobile and Windows apps. Now you might be wondering, Does NordVPN work on Android box? In my testing, it doesn’t work with Android-based boxes, TVs, and Fire TV/Stick devices.

I encountered this problem when I was testing NordVPN Netflix servers on Windows and mobile Apps. When I tried to access Netflix with my Nvidia Shield for the review, it did not work.

I checked it with NordVPN support and there they confirmed that NordVPN is currently not working with Netflix on Nvidia Shield and other devices I mentioned earlier. To access Netflix on Nvidia Shield here are some of the working best VPNs for Nvidia Shield TV.

nordvpn not working with netflix customer support

This should be technically considered as a con, but since you can access Netflix with NordVPN’s mobile and desktops apps, I’m still considering as a pro.

Compatibility – Apps and Supported Devices

NordVPN is compatible with almost every device you can imagine. You can use it on iOS, Mac, Windows, Android, Linux, browser and on a bunch of the other devices.

NordVPN app compatibility

NordVPNs Windows App & Browser Extensions

Their Windows app has considerably improved since the release of their new updated app. The same is true for its browser extension and offers another convenient method to protect your browsing sessions.

In terms of overall performance, both their desktop and browser apps worked flawlessly. I experienced no connectivity issues or abrupt crashes during my testing.

NordVPNs iOS & Android Apps

The usability of NordVPN mobile apps is outstanding. Whether you’re an iPhone or an Android user, you’ll have no problem figuring out how to use the apps. In fact, the apps are extremely simple and easy to use.

It is pretty much self-explanatory when it comes to changing basic settings and making a connection to servers of your choice. As such, no user should have trouble figuring out how to use NordVPN.

In addition to offering support of mobile and desktops, NordVPN is also compatible with certain routers. However, the setup process can get a little too technical. If you’re new to setting up VPNs on routers, you might find this guide useful. Since NordVPN offers six simultaneous connections, you can protect multiple compatible devices at the same time.

Pricing – How Much Does NordVPN Cost?

NordVPN offers 4-plans, and each of them is quite affordable. The current pricing plans of NordVPN are listed below:

nordvpn-pricing-plans

All of the above-mentioned plans except for the regular monthly plan comes with pretty hefty discounts. If you compare NordVPN with ExpressVPN, NordVPN’s cost is without a doubt a lot cheaper.  If you want a dedicated or static IP, NordVPN charges $70.00 additional per year.

Now granted, you can find cheaper options on the internet, however, pretty much no VPN provider in the industry is offering the same number of features and servers as NordVPN.

Personally, I recommend opting for the 3-year NordVPN pricing plan. It’s much cheaper compared to other plans and I wouldn’t have to worry about my subscription expiring anytime soon.

If we talk about payment methods, NordVPN accepts visa, MasterCard and even anonymous cryptocurrencies. Best of all, NordVPN offers a hassle-free full 30-day refund policy.

If you encounter any issues with the NordVPN refund, you can go through their painless refund procedure and have your full subscription fee refunded within a week or so, at least that’s what I experienced.

Trustworthiness – NordVPN hacked, Trustpilot, Warrant Canary…

In terms of brand trustworthiness, I have mixed feelings about NordVPN. For instance, while I like their customer support, I hate the fact that NordVPN isn’t transparent about their company.

Update: It’s really hard for me to put my full trust in the service after the recent NordVPN hacked controversy. 

NordVPN hacked

On October 21st, NordVPN announced that one of their servers in Finland got hacked, however, no user data was compromised. While the issue might pass as an isolated incident, sources like TechCrunch and Twitter have disclosed shocking information.

For instance, the fact that security researchers have labeled the breach as a full remote compromise is quite alarming, to say the least.

Even more shockingly, a bunch of Twitter user has disclosed NordVPN’s expired TLS certs as well as the speculated way through which the NordVPN’s server might have apparently been hacked.

All and all, the breach has certainly tainted the reputation of NordVPN and it has become quite hard for people like me to trust the service againat least for now.

Here’s the complete detail about the NordVPN hacked controversy if you’re interested.

NordVPN Trustpilot

NordVPN currently has a 2.5-star rating on Trustpilot. However, NordVPN used to have a 5-star rating before the Trustpilot controversy that surfaced on 6th August 2018.

nordvpn-trustpilot-rating-2019

NordVPN Warrant Canary

NordVPN has introduced warrant canary which is a statement that is regularly published confirming that they have not received a secret warrantgag ordersubpoenas, or national security letters from the government.

In the US and other jurisdictions that fall under 5, 9, and 14 eyes countries, the government can serve ISPs, companies, and VPN service providers with secret warrants. These warrants are designed to force companies to hand over any record or detail about a customer for investigation. At the same time, companies are forbidden to inform users about such a request.

This is where a Warrant Canary comes in to play. NordVPN has a 3 line statement published on their website which states:

  • We have NOT received any National Security letters;
  • We have NOT received any gag orders;
  • We have NOT received any warrants from any government organization.

NordVPN hasn’t received any warrants so far as of July 3rd, 2019. You find this information at the very bottom of their about us page.

Even if they did, NordVPN promises NEVER to hand over users’ data because they have none. They are based in Panama where gag orders and warrants cannot be legally obtained.

NordVPN No Logs Audit Report

For even more transparency, NordVPN even offers an independent report of their company. The audit was performed by PricewaterhouseCoopers AG, Zurich, Switzerland, which is one of the world’s most renowned auditing firms. This makes NordVPN’s audit report 100% legit and trustworthy.

In order to read NordVPN’s Audit report, you’ll need to login to your user account on NordVPN’s website, as it is not publically available for everyone.

NordVPN App Security Audit

It’s not the first time the company has carried out a third-party audit. In fact, after the no-logs policy audit conducted last year, NordVPN carried out another audit on October 9, 2019, but this time for their apps.

An independent auditing firm by the name of  VerSprite that specializes in finding vulnerabilities, risks, and threats in application software, performed penetration tests based on real-world attack scenarios on NordVPN’s iOS and Android apps.

According to Laura Tyrell, Head of Public Relations at NordVPN, the vulnerabilities pointed out by the auditing firm were addressed and few changes were made accordingly. This shows NordVPN’s commitment to maintaining a flawless VPN service.

Terrible transparency – Who Owns NordVPN, No One Knows

When it comes to disclosing the people running the business, NordVPN is anything but transparent. The only thing NordVPN publicly discloses is their jurisdiction of operation, that’s about it.

However, as far as the actual stakeholders or owners of the company are concerned, they don’t disclose anything about it. Unlike CyberGhost, NordVPN also doesn’t offer any transparency report. There’s no way of knowing whether they comply with law enforcement or not.

What’s even worse, when I shot them an email for my transparency guide, they didn’t felt the need to get back to me. The lack of transparency makes me wonder what they might be hiding from their users.

NordVPN Customer Support

One of the biggest gripes I have with most VPN providers is with customer service. Not only are they often time technically uneducated but also painstakingly slow.

Fortunately, I didn’t encounter any such issues with Nord.

NordVPN support can be contacted in two ways, either through direct Nord VPN live chat or Email ticketing system.

NordVPN Email Ticketing System
Either way, the support staff of the VPN is proficient and has firsthand knowledge of the brand.

Moreover, NordVPN chat support is actually 24/7. I tested in different instances of day and it was available every time.

Best of all:

Even if you ask a relatively technical question you’ll still get a human response as opposed to copying pasted answers.

NordVPN customer support

Overall I was extremely impressed by their customer support.

Verdict – Is NordVPN worth getting?

No, NordVPN is not recommended as of now.

Although NordVPN delivers smooth performance, affordable plans and a wide range of excellent features, we can’t overlook the few flaws of NordVPN.

The fact that their server was reportedly hacked and have an unsatisfactory Trustpilot rating, I’m giving them a 2-star rating.

If you don’t wish to use NordVPN, you might want to use Surfshark. Check out the comparison if you’re interested.

Abdul Rehman

Abdul Rehman

Author
Posts by Abdul Rehman

Abdul Rehman's Biography :


Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.


60 Responses to NordVPN Review 2019 – Can you still trust it?

  1. xcbk3 says:

    I don’t know how they did it but there is some huge conspiracy regarding NordVPN. Everyone gives them a 10/10 perfect score and offer coupons which makes it seem too good to be true, well it is. Have gigabit internet? not anymore you don’t. prepare to be limited to downloading at 1.5mbps across the board. this has nothing to do with traffic or server or locations, there is a straight up cap on speed. the congestion will factor into the stability of that “speed”, but it will inevitably fall thanks to the auto connect algorithm. anyone having too good of an experience will get bombarded with the next wave of people auto connecting, should your experience be too good.

    I never had this kind of experience, ever, with PIA. There were no hard caps on speeds and you could roulette yourself into actually getting on a good server which reflected your speed. My stupid self believed all the hype and ended up committing for 3 freakin years because it was only $99. Was such a terrible mistake.

    • Shahmeer Baloch says:

      Hey there,
      Truly disappointed to hear you had such a terrible experience with NordVPN. In our testing, NordVPN performed exceptionally well, however, since you might be looking for an alternative, I suggest you checkout PureVPN review.

    • GeorgeB says:

      Just signed up for 3 years. Big mistake. I have broadband that gives me 240mbs on ookla.. When I turn on Nord I get 92mbs. This is a ridiculous drop in speed! Should have checked my speed sooner while I could still drop out. My bad.

      • Abdul Rehman says:

        Hey George, sorry to hear that. Have you tried switching to a server closer to you? You can also try switching to a differnet protocol through Settings > advanced settings > Protocols.

  2. Raj says:

    I had my own doubts, but once the audit results came in I’m completely confident with their service again.

    • Shahmeer Baloch says:

      A very bold move by the NordVPN indeed. But I wish they could publicly release the Audit report for everyone to see, instead just limiting it to NordVPN subscribers.

  3. Frede says:

    I like NordVPN app. Using it 3 years, they improved a lot of things here, add thousands of new servers all around the world, more useful features as cyber sec, smart play and created apps for streaming services.

    • Abdul Rehman says:

      Couldn’t have agreed more with you Frede.

  4. Nick M. says:

    The profile(?) page has abbreviations and esoteric terms, I am sure, are meaningless to the average user. The support page has a loop, so that if the question is not answered, loops back ad infinitum. Tried support; it has no intelligible way to add an ISP other than the few preferred. Much frustration trying to utilize the program, or, get help. The 24/7 support does not have chat, Email access, or, a phone number. How pray tell, does one use the VPN? My desktop has the NordVPN icon, but clicking on it does nothing. The tutorial, as they say in the vernacular, Sucks! There is no tutorial. If I can not use NordVPN, kindly refund my money, or, I will challenge the charge if it appears in my charge account. Nick M.

    • Abdul Rehman says:

      Hey Nick,
      Extremely sorry you had to face such issues. I have escalated your query to the concern department of NordVPN, they should get back to you soon.

  5. Hoffman says:

    Is it true that NordVPN unblocks Netflix USA? I am currently using PIA and its pretty bad with Netflix. I am thinking about switching over.

    • Ghulman says:

      Hi Hoffman,
      It is true. NordVPN is one of the few VPN service that works well with Netflix.

  6. Ryan says:

    When I connected to NordVPN UK server, it was showing me Malaysian server instead? How this possible?

    • Ghulman says:

      Hi Ryan,
      There must be a glitch in NordVPN’s tunneling system for this to happen. You should contact the support staff of NordVPN to sort this out.

      Cheers

  7. Arend says:

    Long time NordVPN user. My biggest problem with NordVPN is the lack of a good Linux client. Of course, setting up OpenVPN is not a big deal, but you will not benefit from dynamic server selection that picks a server that is not overloaded. It doesn’t look anything like that is on the roadmap so I am probably going to try ExpressVPN when my subscription expires. They seem to have solid Linux support.

    • Ghulman says:

      Hi Arend,
      Thanks for your valuable feedback. We agree with you. NordVPN being a top VPN provider should definitely have a Linux client.

    • Vendetta says:

      There is no almost Linux support. The link for CLI app reffers to nordvpn.0.0.1.deb package. When I found on their ftp ver 1.0.6.deb. The app is Command Line Interface only, automaticaly chooses your remote server if no params. My impression that it is very beginner stage made, like just to fill the gap. The Network-Manager OpenVPN plug-in drop list supports only about 40 servers, you need to choose from their 5000+ servers.
      NO GUI app for Linux !!!

      Android app is very low profile as well, no Kill Switch, sudden drops.

      My rating to NordVPN after 8 months of use is about 6/10, tried it on many devices and Op.Systems

      • Abdul Rehman says:

        Hey Vendetta,
        Thanks for pointing that out. I did got a chance to tryout their Linux app and you’re right, it is definitely not up to their standards. NordVPN should fix this issue ASAP.
        The Android app on the other hand worked great for me. Don’t know why you’re facing sudden drops. Just for reference, i use NordVPN on my galaxy S8+.

  8. Ronald Kelly says:

    Pros:
    -Netflix
    -price (if you buy on deal)
    -BBC iplayer
    -fast torrenting
    -lots servers
    -cyber-sec feature
    -browser extensions

    Cons:
    -doesn’t show location of servers (cities)
    -onion over vpn very slow

    Basically it is a VPN for everyday users, good for streaming. Not recommended if you want to do something fishy…

    • Ghulman says:

      Hi Ronald,
      Interesting points. NordVPN is the go-to VPN of everyday users.

  9. Paul Adler says:

    Wow, the comments here are really merciless. My experience however has been positive, so either these people here are shills or extremely unlucky. Furthermore webRTC leaks most likely mean you have some malware downloaded and has nothing to do with quality of service… IF you are already compromised before connecting to a server how in the world you could become secure after connecting?

    • Ghulman says:

      Hello Paul,
      Everyone has their preferences when it comes to VPNs. We are glad to know you had a positive experience with the service.

  10. Mario says:

    NordVPN’s connection used to break quite often (now it’s getting better), and this does not depend on the “PC-ability” of the user. I’ve also experienced blackouts lasting even days. And c’mon, their Windows client Sucks, looks like the work of a child. Their linux “client” is nothing else than openvpn, that you must install, configure and run by yourself. But this, being the work of someone else, at least works!!

    • Ghulman says:

      Hello Mario,
      Hope you are the satisfied with some of the updates NordVPN has brought to its system.

  11. Bridgewo says:

    Friendly customer care department and big advantage they have live chat available 24/7 because some main players have just tickets system and you have to wait for hours for a reply and then, again and again, tons of time for each reply. Speeds are just perfect near ISP. Of course it depends on how far away the nearest server but from over 1100 you could find the best for you. And it’s quite the only one which still works with US Netflix

    • Ghulman says:

      Hello Bridgewo,
      There is no doubt not Netflix accessibility is the biggest strength of NordVPN.

  12. Tony says:

    Between March and May this service was very good. June rolled around and something changed, the servers would just kill the data stream while remaining connected. sometimes it would take hours, other times minutes. some days the service is unusable as the loss of data stream would be so frequent nothing was usable. I have a ticket with Nord over 120 entries long, all I get is continuous change of techs who do not read the thread and request what has already been done. the replies from tech are now averaging over a week. between friends and family whom I recommended Nord to, 9 in all, we are all experiencing the same problem. this ranges from Toronto, Hamilton, Niagara Ontario, Oregon, Arizona, Florida, and West Virginia, and all but one have open tickets, Nord says I’m the only one with this problem.

    Really?? even when I send them the ticket numbers of the others they insist I’m the only one. I got a 3 day trial with HMA 2 weeks ago and did not have a single loss of the data stream. same with IPVanish last week, so the problem is with Nord AFAIC. Nord does not the will, or expertise to fix this and last week refused to refund the unused part of the 2 years I paid for. they have no phone number and refuse to call, so you are stuck with chats which lead to a waste of time, and their ticket system which they reply to when someone else in their tech team decides to reply (11 to date).

    I have access to 3 different isp services and public wifi, the data stream dies on all, and on all my devices, pc, ipad, iphone, android phone, android box, and xbox.

    I have been with 7 different VPN providers over the years, this one has to be the worst so far. I chose nord because they are away from the 14 eyes, and the 1 month I took before signing up for 2 years was flawless.

    • Ghulman says:

      Dear Tony,
      I am sorry you had such an unpleasant experience with NordVPN. I hope the company has reached out to you and fixed your issues.
      Regards

  13. presicl says:

    The correct coupon for 70% discount is
    ** 70offyear **

    • Ghulman says:

      Dear Tony,
      Thanks for the info.

      Cheers

  14. stupidcache says:

    You forgot to tell to the people that NORDVPN is not useful for watching netxflix in linux (almost you sacrifice A LOT performance using a stupid VM).

    Smart Play, not available in Linux, is secure proxy service that helps to overcome geographical restrictions put on by several websites. Smart Play re-routes the user’s requests through a server located at a place where access to such blocked websites is allowed. This makes the websites think the user is physically present in such place, thereby granting it the access.

    • Ghulman says:

      Thanks for the info stupidcache. We will look into that.

  15. Leek says:

    I am active NordVPN user and also their beta tester.
    So I can say, that those guys know what they are doing. Nord is really safe. Also they put huge effort on Netflix. I’ve tested several VPNS when was trying to access USA Netflix. Many of them say the work with Netflix, but in reality only Nord showed good result.

    • Ghulman says:

      Glad you had a good experience Leek.

  16. P.P says:

    Tor hides all your internet traffic by wrapping your connection into 3 different layers. It’s like an onion where these layers are stripped as they pass through each node. The only node where your browser activity is known is at the exit node. By adding a VPN to the framework and using Tor, you can hide your traffic from being read by anyone. With a Tor + VPN, you hide the traffic at the exit node as well, making it impossible (almost) for anyone to see what you are up to.

    • Ghulman says:

      Well explained P.P. It is true that Tor + VPN is a killer combination to acquire online privacy.

  17. kurtC says:

    Well, if you are worried that your VPN will read your internet traffic then you should change your VPN. That’s why there is a big deal about whether the VPN keeps logs or not, the payment method it offers (Bitcoin instead of credit card) so that no records can be linked back to you.
    Running a Tor locally through your VPN is some issues. For starters, you will be running the basic SSL connection with all its disadvantages and passing of keys. In addition to that, your entry point will be known as you will be running everything through the VPN and all your internet traffic from the laptop, PC, Smartphone and whatever will be passing through a single place, the VPN server. So it really doesn’t matter if you use a Tor or a VPN, your ISP will know that you are trying to hide your IP address and internet activities.
    On the other hand, using a double VPN makes much more sense. Well, if you don’t trust your VPN or the entry point of Tor, then using a double VPN can provide you some security. But, Tor doesn’t hide your traffic beyond the basic SSL and since your internet traffic is passing through multiple VPN servers, you are just creating a lot of latency for yourself. A better way protecting your traffic from being read by your VPN is connecting to your destination with SSL through the VPN.

    • Ghulman says:

      Hi kurtC,
      Thanks for your valuable feedback.

  18. osborn says:

    As much as I love Nord, you shouldn’t really be using their TOR VPN. It’s better to use their double VPN along with Tor, instead of just using TOR VPN. What Tor does is that it decrypts your VPN traffic and then encrypts it again before sending it over Tor network. Using a double VPN means you add more security and 2 hops before it reaches Tor.

    • Ghulman says:

      Hi osborn,
      You have a really valid point. Double does provide foolproof security.

  19. Normie says:

    I think their Tor VPN is really useful and I have been using it for a while. However, the lack of information and documentations available for servers is a bit irritating. I mean, it would be good that the pushed routes are a bit more concerned about the IP address of the destination server, instead of assuming that you want all your traffic to be pushed through 0.0.0.0/1 route and then to the outside.

    • Ghulman says:

      Hello Normie,
      NordVPN should definitely take your suggestions into considerations.
      Cheers

  20. jjones says:

    I have been using NordVPN on Linux and I am very happy with their service. They now offer VPN clients for Android and iOS devices as well but previously they only offered it on Windows. But won’t have any problems in using NordVPN on any device by using the .ovpn configuration file. I am using their service on Linux and really like it how they offer CA and TLS certificates for download separately along with .ovpn files. This makes it easier for me to configure the service with Linux Network Manager. However, one problem that I faced was that the zip file didn’t contain some of the servers they offered. If they can fix this then NordVPN is a top notch service.
    Their customer support is also very good and the encryption levels are also decent. They offer AES 256 encryption and RSA 4096 bit for key exchange, which is pretty good considering it’s the strongest encryption out there. If I am not wrong, they only offer TCP 443 and UDP 1194 ports but it also offers LZO Compression, which is a good sign. I only wish they also provided lower encryption keys for mobile devices so that the battery doesn’t run out quickly.
    The speeds are also decent but very inconsistent at times. Not all servers are quick at all times as some are fast but others are slow. Although they offer wide selection of servers, I really don’t think their servers are top notch. Their performance can be seen during the holiday season as during Christmas, there was immense load on servers and I got very slow speeds. However, it really depends on your connection as well. If you have a fast connection then it should not matter but if your internet connection isn’t lightening fast then you can face bottlenecks.
    NordVPN is pretty big on preserving its users privacy as they claim to keep no logs of your internet activities. This is a good sign and also that the company is based in Panama, making it free any kind of foreign jurisdiction. Also, they accept Bitcoin as payment which good for privacy. You can pay for their anonymously. One important note, NordVPN offers its own Tor over VPN service. Although having a double VPN does beef up your security but I wouldn’t advice to use the Tor VPN offered by Nord. This is because your internet traffic will be decrypted before sending it over Tor, so it kinds of defeats the purpose of having double security.

    • Ghulman says:

      Hi jjones,

      Thanks for telling us about your experience with NordVPN. You have laid out the merits of this VPN service pretty well.

      Cheers

  21. fnsm says:

    NordVPN ticks all the right boxes of being the best VPN. I am very happy with their service and would recommend it to anyone who is new to using a VPN.

    • Ghulman says:

      Hi fnsm,
      It is always good to hear from a satisfied VPN user. Glad that you are happy with the service.

  22. Manwithoutfear says:

    I recently bought NordVPN a week ago and the speeds are awesome. Previously I used PIA (Private Internet Access) for more than a year but there were many problems with it, and I really didn’t like their user interface, it was ugly to say the least.
    I selected NordVPN because it’s cheaper than PIA and it offers great servers options. I can connect to any location of my choice and access different streaming services. Like if you want to watch Netflix USA, there are servers available for that and you can enjoy your favorite shows and movies in high quality.
    The security and anonymity provided by NordVPN is also pretty good. The protocols allow me to switch between high security to high performance streaming. You can check out NordVPN using their 3 day free trial by contacting their customer support. If I remember correctly, I signed up for their service but didn’t pay yet. I then wrote an email to their customer support and they activated my 3 day free trial.

    • Ghulman says:

      Hi Manwithoutfear,
      Good to hear that NordVPN is meeting your expectations.

      Cheers!

  23. Yana says:

    Very bad service.
    See my conversation on customer service.

    Yana
    Hi. I want moneyback
    Brian в чате

    Brian
    Hello, may I ask what went wrong and why do you wish to cancel our service?

    Yana
    Slow program errors. IP addresses are in the blacklist. Once connected, you can identify my real ip on webrtc.
    overall I am very unhappy

    Brian
    WebRTC is a browser leak. You need to disable it on your browser: https://nordvpn.com/blog/important-notice-browser-security-hole-detected/

    May I ask what services you were unable to access?

    Yana
    I want moneyback
    I do not like your service as a whole

    Brian
    I see that you have paid via bitcoin, I am sorry, but payments via bitcoin is not refundable, please check our terms of service: https://nordvpn.com/terms-of-service/

    Yana
    wtf?
    why?!

    Brian
    This our policy, you agreed with our terms of service upon purchasing your account.

    Yana
    This is the most disgusting site vpn that I’ve ever met
    I will write reviews about you as the worst vpn provider.
    It’s outrageous!
    I will write about this in all forums and blogs!
    You stole my money!

    Brian
    We do not, our terms of service clearly states that we do not refund bitcoin.
    If you have any complaints, I would suggest to contact our sales team by email at support@nordvpn.com

    Yana
    Do you you have no right can decide to return the money or not!
    You provide a service – I pay the money.
    The service is not necessary – you return me the money!
    You illegally hold my money!
    You’ll soon see at each site where you are – a review of your service.

    Brian
    No, we don’t. Everything is legal. We provide money back guarantee for 30 days, however payments via bitcoin are not refundable. I can’t provide a refund against our ToS, however you can write a complaint to our sales team at support@nordvpn.com

    Yana
    You know yourself, what you say? You decide to return money or not for yourself! Unless it can be legally ?!
    Why do I have someone to complain and write email, to take my money! My money!

    Brian
    You paid your money for the service and agreed to the terms of service before making your payment.
    These terms are the same now as they were when you have purchased the subscription.

    Yana
    Your terms are illegal! Who gave you the right to make such rules? Do you think that strange incomprehensible rules like your site to be perceived above the law? What you are kind of nonsense? There is a law on consumer protection! And I do not care what you have there for the rules! You submit to this law!
    I do not care for your rules, when speech goes about the law. And the law requires you to give me back my money! No matter which way I paid for!

    • Ghulman says:

      Hi Yana,

      It is unfortunate that you didn’t like the service. However, most VPNs do not offer refunds for Bitcoin.

  24. Tovis says:

    I dont know how they can be most recommended logless VPN for god sick.
    – They leak your IPv6
    – No switch kill for internet connection
    — but worst of all THEY LEAK YOUR REAL IP—
    If you using Windows (7) like me you are fuck up.
    I was surfing all day and i normally do not turn off my PC but only switch it to sleep mode and even I set automatic reconnect and EVERY TIME i turn my PC into sleep mode and then woke up my PC their official application showed me that i am “CONNECTED” with green status but in real i was not connected and all of time i was surfing under MY REAL ADDRESS.

    • admin says:

      Sad to hear that!

      We recommend you to email them if you have any issues.

      Kind Regards,
      VPNRanks.com

    • theNPV says:

      As a comment below mentioned, you’re likely leaking WebRTC requests which is caused by the browser not by NordVpn.

      Signed up with a 70% discount and was super easy. The app is excellent and the speed is perfect.

      Anyone reading this, research some more yourself. Nord is solid.

  25. Charlie Marks says:

    I currently have Nordvpn installed.
    Although It is clearly stating that it is connected to Russia ISP 213.183.56.210
    It is is fact connecting to US 45.55.199.109 New York.

    Discvovered this when Amazon UK stated that it could not deliver to US.
    Checked ‘What is my ip address’, and yes it confirms New Youk.

    Very bad this, beware!

    • admin says:

      Hello Charlie,

      Thank you for your feedback.

      It is quite unfortunate that you face such issues with NordVPN.

      Why don’t you try emailing them.

      Kind Regards,
      VPNRanks.com

  26. Tech Advisor says:

    NORD is VERY unstable and slow. It is not unusual to have to reconnect 10 times a day, and has hour+ long blackout periods.

    The worst part is, to get a new connection; you often have to bounce from one location to another which is the antithesis of why we want VPN.

    They also are crooks who do not honor their word and give a refund.

    STAY AWAY, there are MUCH better service for close to the same price !!

    • Ghulman says:

      Tech Advisor,
      I am sorry you had a bad experience with the service. I hope you find a suitable alternative.

  27. Henry says:

    NordVPN
    claim to be offering 70%. On their registration form they enter the code “70off”
    automatically. I tried to register for what appears to be a great offer. After
    clicking register it simply says “ERROR Coupon code “70off” is not valid use a
    valid coupon only”. Its their own code, they inserted! I then had to suffer
    what they claim to be “customer service” having a futile discussion with this
    imbesile with a purile attitude and contradictory
    statements:

    *** Molly joined the chat ***

    (09:44:14)

    Molly: Hello. How may I help you today?

    (09:44:19)

    Visitor 39343896: Your site isn’t working properly

    (09:45:21)

    Visitor 39343896: I’m trying to sign up and your site
    is offering 70% off, its automatically putting that into the registration
    process with the code “70off”, but when I press register is say the
    coupon is not valid.

    (09:45:42)

    Visitor 39343896: Very frustrating when its my first
    experience of your service, not a great start

    (09:45:54)

    Molly: Yes, we are aware off this. Sale most likely ended and someone forgot
    to take the banner down. Sorry for the inconvenience.

    (09:46:10)

    Visitor 39343896: It says he sale doesn’t end for 3
    days!

    (09:46:13)

    Molly: You may email us at support@nordvpn.com and we might still offer you a
    dealbreaker like 70% discount.

    (09:47:08)

    Visitor 39343896: I’m expecting more seeing as its
    still on your site, I’m notifying you off the issue, its my first experience
    with you and I spent 5 minutes writing a message before you came online

    (09:47:25)

    Visitor 39343896: I don’t expect to take up more of
    my time when I can easily go to a competitor

    (09:48:22)

    Molly: We do not force our potential clients to choose 🙂

    (09:48:35)

    Molly: Sorry for the inconvenience.

    (09:49:09)

    Visitor 39343896: OK, if thats your attitude, I’ll
    happily post my review of my experience with NordVPN and take my business
    elsewhere

    (09:50:45)

    Molly: There is no attitude sir, we just do not force our potential customers
    to choose us by compromising their own decision.

    • Joseph Kerr says:

      You sound like a real douche. NordVPN is actually really stable and very easy to setup. If you’re leaking your real IP, then take two seconds to actually read up why and how to fix it. It has nothing to do with NordVPN, your system is most likely leaking WebRTC requests which you’d know you have to fix if you’d taken two seconds to research.

    • Jersey says:

      I’ve used NordVPN for 8 months and have no issues. The problems you’ve describe all sound like you have no idea how to use a PC, they are not NordVPN issues. You should simply stop using PCs since they’re obviously too hard for you to grasp. Use a public library from now on or ask someone to teach you PC basics.

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