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Surfshark Review 2020 – It’s Affordable, But Is it Safe and Fast?

Surfshark is an all-rounder VPN service that works with Netflix / torrenting and costs only $2.21/mo. For all its unique capabilities and proprietary features, it has earned a rating of 4.4/5.0, To find out everything that's good and bad about Surfshark, check out this in-depth review.

Based inBVI [SAFE]
Price $2.21/mo
Servers1,700+ (63+ Countries)
LogsNo Logs
Multi-loginUnlimited Devices
Refund30 Days
RecommendedYes
WebsiteSurfshark.com
Surfshark Deals

Surfshark VPN is no longer the new kid on the block. I’ve seen this British Virgin Island-based VPN grow from just 100 to 1,700+ servers in a little over a year. Some of these servers even make Surfshark accessible in China.

There’s a lot to love about Surfshark. To start off, Surfshark is a secure VPN offering 256-bit encryption, Multi-hop, Kill Switch, Whitelister, CleanWeb, and much more for just $2.21/mo .

In terms of speeds, however, Surfshark failed to impress with consistently low speeds. The service also works great with both torrenting and Netflix.

Surfshark guarantees that it maintains no logs of privacy-sensitive information of users, a claim that has been vindicated by Cure53’s independent audit.

All in all, there is very little that is problematic in Surfshsark, which is why I highly recommend this VPN. For its excellent performance and features, it has earned 4.4 out of 5.0 stars in this Surfshark VPN review.

Want a Quick Overview? Here’s What’s Important

  • Security – Tons of built-in features for improving online security against various cyber-threats.
  • Streaming – Powerful unblocking capabilities to unblock Netflix, BBC iPlayer, and more.
  • Pricing – Offers an 83% discount on its 24-months + 3 months FREE plan along with unlimited multi logins.
  • Customer support – Offers live chat, email support, installation guides, Faqs, and more.
  • Speed – Offer fast upload speeds but slow download speeds.
  • User experience – Offers easy to use apps for newbies with a minimalistic design.
  • Compatibility – Supports unlimited multi connections and offers apps for a variety of devices.

Surfshark detailed video review

If you don’t wish to read the entire review, check out this short video review of Surfshark.

Streaming – Is Surfshark good for streaming?

Yes, Surfshark VPN is one of the best choices available for streaming. This is seriously impressive considering that most VPNs nowadays are unable to get past the firewalls and VPN-blocking technologies implemented by popular streaming services.

I tested Surfshark with streaming services such as Netflix, BBC iPlayer, and Hulu and found it working flawlessly.

Does Surfshark work with Netflix?

Yes, Surfshark works efficiently with Netflix. For Netflix U.S, I connected to the U.S St. Louis server of Netflix and streamed the famous “300” movie. Surfshark not only played the movie within seconds but also delivered HD picture quality.

surfshark-connected-to-us-server-playing-300-movies-on-netflix

I also managed to unblock the U.K library of Netflix too. What’s even more impressive is the fact that Surfshark can unblock 16 different Netflix libraries. Speaking of Netflix, here’s how you can watch Surfshark with Netflix.

Does Surfshark work with BBC iPlayer?

Yes, BBC iPlayer works flawlessly with Surfshark. During my test, everything streamed in HD quality and I did not encounter any errors whatsoever while connected to the U.K, Manchester server.

surfshark-bbc-iplayer

Does Surfshark work with Hulu?

Yes, Hulu works quite well with Surfshark. During my testing, pretty much any U.S server I connected to, easily managed to unblock Hulu. As for picture quality, I managed to stream multiple shows in HD quality.

surfshark-hulu-unblocked

Does Surfshark work with Disney Plus?

Yes, Surfshark works brilliantly with Disney Plus. I managed to get the best performance with Surfshark’s Denver, Detroit, Boston, Atlanta, and New York servers. Again, all of the content that I streamed on Disney plus played in 1080p HD quality.

disney-plus-with-surfshark

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Speed – How fast is Surfshark?

Downloading speed is one area where Surfshark needs to improve. Despite offering 1700+ servers in 63 countries, In my speed tests, I found Surfshark to deliver burdened down downloading speeds on every server that I tested with my 100 Mbps connection.

But on the other hand, I can’t complain about its uploading speeds. While Surfshark struggled to exceed the 25 Mpbs downloading speed mark, it managed to deliver uploading speeds in the upper 80s to the 90s range.

Just check out the table below:

Server locationDownload speedUpload speedPings
Australia – Perth25 Mbps93.25 Mbps132 ms
Canada – Montreal25.17 Mbps92.09 Mbps265 ms
Germany – Frankfurt25.67 Mbps92.5 Mbps117 ms
Hong Kong25.67 Mbps93.25 Mbps264 ms
India25 Mbps93 Mbps211 ms
Italy – Milan25.67 Mbps95.67 Mbps263 ms
The United Kingdom – London25.5 Mbps91.09 Mbps139 ms
The United States – New York24.09 Mbps87.5 Mbps251 ms
United Arab Emirates24.92 Mbps91.75234 ms

While Surfshark managed to offer slow downloading speeds in my speed test, I was still able to download large torrent files quite quickly and watch Netflix in HD quality. For more in-depth speed test results, you can check out my complete guide on the Surfshark speed test.

Surfshark U.S server speed

The download speed that I managed to get on the U.S New York server was 24.09 Mbps and the upload speed was 87.5 Mbps. While I had no complaint about the upload speed, downloading speeds could have been better.

Surfshark U.K server speed

The speeds on the U.K London server were slightly better. If we talk about download speed, Surfshark VPN managed to achieve 25.5 Mbps download, 91.09 Mbps upload, and 251 ms pings. Considering the overall speed test results, Surfshark performed quite well.

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Is Surfshark Good for Torrenting?

Yes, Surfshark is a fast, safe, and overall good solution for torrenting. With security features such as 256-bit encryption, a strict no-logs policy, and leak protection, Surfshark allows you to safely download torrents from anywhere in the world using its dedicated P2P servers.

If we talk about speeds, Surfshark really impressed me with its overall decent connection speeds. During my testing, I managed to download an average size torrent file relatively quickly without abrupt connection drops or speed fluctuations.

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Security – How secure is Surfshark?

Surfshark VPN is one of the most secure VPNs in the industry. If you go through the features list of Surfshark, you’ll see that this provider offers unbreakable AES 256-bit encryption, leak protection, Kill Switch, secure protocols along with additional features to keep you safe and secure.

Let’s go through each of these features in detail, shall we?

Surfshark VPN Protocols and Encryption

The dedicated desktop app of Surfshark packs in two VPN protocols, IKEv2, and OpenVPN with a variation of TCP and UDP. Speaking of OpenVPN, the iOS app of Surfshark VPN now supports OpenVPN protocol.

Surfshark has also recently added Shadowsocks protocol in the Windows and Android apps, but it is still in the beta testing phase. 

surfshark-protocols-and-encryption

The IKEv2 protocol is although fast and offers excellent smartphone compatibility, it isn’t the safe protocol out there. In fact, there is evidence of the NSA actively exploiting this protocol. OpenVPN, on the other hand, is the industry benchmark and the safest protocol currently used by VPN providers.

If we talk about encryption, Surfshark VPN uses AES-256-CBC/AES-256-GCM cryptography standards. This level of encryption is also extremely proficient and can thwart even the most advanced hackers.

Surfshark’s Multihop Feature

With Surfshark’s Multihop feature, you can establish a chain of VPNs and take IP masking to the next level. For instance, you can connect to Surfshark’s servers in France and the United Kingdom simultaneously and virtually appear in two different locations.

surfshark-multihop-feature-for-ios-connected-to-united-kingdom-and-france-server-1

This feature can add an extra layer of security to combat advance online surveillance. In terms of performance, I found the Multihop feature to be not all that slow. Despite being connected to two different servers, I didn’t notice too much of a speed drop.

Surfshark VPN CleanWeb

CleanWeb is a built-in feature of Surfshark VPN that blocks ads, trackers, and malware. I particularly love this feature because it actively blocks annoying advertisements.

Here’s a screenshot of Surfshark’s CleanWeb feature in action:

surfshark-cleanweb-feature

Surfshark VPN Kill Switch

Surfshark VPN also comes with a built-in Kill Switch feature that prevents IP leaks in case your VPN service suddenly stops working. This feature is so smart, it automatically kills your internet whenever you lose connecting with the VPN server.

I tested out this feature by downloading a torrent file and then disconnecting from the VPN server midway. As soon as I disconnected from the VPN server, Surfshark automatically disabled my internet connection.

Surfshark WhiteLister Feature

surfshark-Whitelister-feature-in-action-min

As the name suggests, Whitelister is a split tunneling feature that allows you to custom exclude specific apps or websites from connecting via a VPN.

This feature is great if you prefer securing certain sensitive apps and websites while excluding other apps that you might use for streaming and general browsing.

One way Surfshark’s Whitelister feature stands out is the fact that it can be used in a reverse manner. For instance, instead of just excluding apps or websites, you can even add apps or websites that you want to protect with the VPN.

To test out this feature, I added my browser to the list and the Whitelister feature worked exactly as advertised.

NoBorders

No border is a Surfshark feature designed for countries with strict regulations against VPN usage and heavy online censorship (think China, for example).

Surfshark’s website doesn’t explain this feature in much detail other than the fact that enabling NoBorders in a country with internet restrictions will prompt Surfshark to generate a list of special servers that are likely to access the internet unhindered from your region.

So if the Great Firewall of China or the Bamboo Firewall of Vietnam is giving you problems accessing the web, you can try switching on the NoBorders feature and get past local restrictions.

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Private DNS and Leak Protection

Private DNS is a feature that basically routes all your network request through Surfshark’s DNS servers instead of using default DNS servers used by your ISP.

Many VPN services use third-party DNS services which is always a risk, because not every DNS service provider follows strict privacy standards that you can expect from a trusted VPN.

Private DNS takes any reliance on third-party service providers out of the equation, solidifying your privacy and removing any holes in your connection that may contribute to inadvertent privacy leaks.

Leak protection, on the other hand, prevents accidental IP, DNS, and WebRTC leaks from exposing your true identity.

Here’s how Surfshark performed in my leak test:

IP Leak Test

For the IP leak test, I connected to the New York server before visiting IPleak.org. The screenshot below is not showing my original IP address:

Surfshark-IP-Leak-Test

DNS Leak Test

To test for DNS leaks, I connected to the U.S server again but this time through Chandler city. Again, the screenshot below is not showing my original IP address:

Surfshark-DNS-Leak-Test

WebRTC Leak Test

Lastly, I tested the Surfshark VPN for WebRTC leaks using the US server. The screenshot below shows that ip8.com did not expose my WebRTC information:

Surfshark-WebRTC-Leak-Test

Trust DNS

Trust DNS is a DNS resolver app for Android and iPhone that is available totally free of cost. This is an excellent new addition from Surfshark. With Trust DNS, you can gain access to those websites in your country that are restricted through DNS blocks imposed by the government.

In addition, it also provides a basic level of privacy from surveillance and online tracking. Of course, Trust DNS cannot offer the same level of unblocking capabilities and privacy features of Surfshark’s full-fledged VPN, it is still an excellent app to get around restrictions and privacy threats free of cost on Android.

Surfshark Camouflage Mode

Surfshark’s Camouflage Mode basically masks your internet traffic and prevents your ISP and anyone else from spying on you. Although this feature is advertised as a “mode”, there is no option available inside the app to toggle on or off.

Hacklock

Hacklock is a security feature that scans the web to prevent possible damages and alerts you in case your email gets leaked. This feature sends you real-time alerts anytime your passwords or emails are breached. Hacklock is not bundled in regular Surfshark subscription plans and needs to be purchased as an add-on for $0.99/month.

BlindSearch

BlindSearch is a feature that searches the web privately & efficiently with no ads or logs. This feature can provide you with unbiased and organic search results. In other words, BlindSearch basically allows you to browse the web n incognito mode without pesky advertisers manipulating your buying behavior.

Both Hacklock and BlindSearch are part of the “privacy beyond VPN” offering of Surfshark and can be activated for $0.99/month in addition to the regular Surfshark subscription.

Does Surfshark keep logs?

No, Surfshark doesn’t keep logs and strictly follows the concept of no data logging. That’s because Surfshark is headquartered in the British Virgin Islands, which as we’ve discussed earlier, is a jurisdiction with no mandatory data retention laws. If you go through Surfshark’s privacy policy, the provider mentions that it does not log the following information:

  • IP addresses
  • Browsing history
  • Session information
  • Used bandwidth
  • Connection timestamps
  • Network traffic and other similar data

Surfshark-Logging-Policy

This is seriously impressive considering the fact that Surfshark only collects emails, encrypted passwords, billing information, and order history. This is pretty standard and cannot pose a threat to user privacy.

Independent Security Audit by Cure53

To make their service more transparent and secure, Surfshark recently carried out an independent audit of its service through a German cybersecurity organization called Cure53.

The company tested the Chrome and Firefox browser extensions and reported only two security vulnerabilities which were promptly fixed.

The initiative taken by Surfshark is highly commendable as not every VPN service submits its apps for autonomous inspection.

Surfshark Warrant Canary

If you don’t know, a warrant canary is basically a small document that informs customers of National Security Letters, Gag Orders, and any Warrants that the provider has received to date.

Impressively, Surfshark has not received any subpoena or orders to disclose customer information as of October 28, 2020:

0 National Security letters;
0 Gag orders;
0 Warrants from a government organization.

Does Surfshark work in China?

Yes, Surfshark is among the very few VPNs working in mainland China. In fact, it’s servers in Hong Kong managed to unblock pretty much any Chinese content I tried to access.

Surfshark offers servers in every continent except for Antarctica. The way Surfshark manages to do this is because it uses a mix of both physical and virtual servers.

This way, even if Surfshark VPN doesn’t offer a physical server in Albania for instance, its virtual server location can still give you access to all regional content available in Albania. This is exactly how Surfshark’s Hong Kong server compensates for the nonexistent Chinese server.

You can connect to Surfshark’s physical and virtual server locations by paying attention to the new icons on the official website.

surfshark-virtual-and-physical-servers-new-icons

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Pricing – How much does Surfshark cost?

Surfshark’s 24-months plan costs only $2.21/mo only and comes with an 83% Off. The 1-month plan is priced at $12.95/month, while the 6 months subscription will cost you $6.49/month.

It is one of the most affordable VPNs out there if you opt for its 24-months plan.

Here is a list of all Surfshark budget-friendly pricing plans:

Subscription PlanPricingDiscount
$12.95/mo1-monthNo discount
$2.21/mo 24-months +3 months FREE83% discount
$6.49/mo6-months50% discount

As you can probably tell, Surfshark’s 24-months subscription plan is the most affordable option to get. If we talk about payment methods, you can purchase a subscription for Surfshark through:

  • Credit cards
  • PayPal
  • Google Pay
  • Amazon Pay
  • Cryptocurrency
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Is Surfshark VPN Free?

Yes, Surfshark VPN offers a 7-day free trial, but only for the Android and iOS apps. One thing to note is that you will have to provide your credit card information to avail of the free trial. If you’re curious how to get the free trial of Surfshark, check out this separate blog on Surfshark free trial.

What is the Surfshark refund policy?

Surfshark offers an extensive 30-day money-back guarantee. This is great since you can get a complete refund in case you end up not satisfied with the service.

That said, there are a couple of things worth noting in the Terms of Service section if you plan on getting a refund. For instance, refunds are not eligible on purchases made through gift cards or prepaid cards.

For more information about Surfshark refunds, check out this article on canceling a Surfshark subscription.

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Compatibility – Is Surfshark Compatible with My Device?

Since Surfshark is compatible with all major operating systems, you should have no issue installing it on your device.

Surfshark VPN can be used with Windows, macOS, Linux, iOS, Android, and a bunch of other mainstream devices. Speaking of other devices, I easily managed to download and setup Surfshark on FireStick in a matter of minutes.

Setting up Surfshark on Kodi was also easy too. I just had to run it in the background before launching Kodi. And if you’re wondering, yes, you can easily set up Surfshark on Roku devices and routers as well.

Here’s a complete list of Surfshark compatible devices:

Desktop & LaptopsPhones & TabletsBrowsersSmart TVsConsoles
macOSiOSChromeFire TVXbox
WindowsAndroidFirefoxApple TVPlayStation
LinuxOther TVs
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Surfshark Reliability & Customer Support

Surfshark’s offers featured rich apps for most operating systems. The entire time I tested its apps for a variety of operating systems, I never noticed any crashes. But in case any of Surfshark’s apps fail to work properly, try the tips mentioned in this Surfshark not working article.

Surfshark’s customer support is quick and helpful. You can not only contact their support team through live chat, but you can also get help through email support.

Their customer support representatives are responsive and knowledgeable. I asked their support agent Edd a simple question and immediately got a response back within seconds:

Surfshark-customer-support

Aside from that, Surfshark has a detailed Help section on its website where you can find troubleshooting guides, installation tutorials for popular devices, and helpful FAQs.

Surfshark Usability & User Experience

Surfshark VPN boasts user-friendly apps for a variety of devices. These apps sport new versatile design and are extremely easy to navigate. Everything is snappy and options are very easy to find.

surfshark-ios-app-user-interface-and-hands-on-experience

In the middle of the app, you get a quick-connect button that connects you to the best server closest to you. You also get a server list on the left-hand side of the app. You can either search for your desire server location or pick specialty servers supporting Static IPs or MultiHop.

Accessing advanced features is also easy with Surfshark. From the settings menu, you can change language, switch to the dark mode, or get help.

If you dig in even deeper, you can access the Connectivity tab and the Advanced tab to run speed tests, and enable features like Kill switch, NoBorders or switch to a different protocol.

Overall, Surfshark is designed with newbies in mind.

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Do I Recommend Surfshark?

Yes, I highly recommend Surfshark. There’s a lot that I like about Surfshark VPN. The fact that it offers fast speeds with barely any speed drops is truly impressive. I also like the fact that Surfshark works exceptionally well with Netflix and offers 1700+ servers for only $2.21/mo.

However, I still wish to see more servers added to the list. Especially a dedicated server for China. I’m also a bit skeptical about the Trustpilot reviews of Surfshark. Something tells me not all reviews are legitimate – not sure about that. But considering overall features, pricing, customer support, and trustworthiness, Surfshark is one phenomenal VPN service, and thoroughly deserves the 4.4/5.0 rating.

This concludes my Surfshark review. Leave me a comment, or read our unbiased VPN reviews 2020.

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Abdul Rehman

Abdul Rehman

Author
Posts by Abdul Rehman

Abdul Rehman's Biography :


Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.


38 Responses to Surfshark Review 2020 – It’s Affordable, But Is it Safe and Fast?

  1. James says:

    Surfshark isn’t as transparent and secure as they would lead you to believe. First, the kill switch function is flawed. When the kill switch is activated and the VPN disconnected, TOR can connect with no difficulty. This makes me wonder how many other apps can bypass the kill switch? Second, you can tell Surfshark where to connect, but it often connects to the fastest server available to you. I have screenshots of ipleak.net with the surfshark app sitting on top. I’m not connected to the server displayed on the Surfshark app and it’s verfied by ipleak.net.
    As for refunds? Mine was simple and FAST. I first presented the evidence of security issues with Surfshark, then asked for a refund. Paypal notified me of the refund 57 minutes later.

  2. Toby says:

    Can’t say that I have a lot of knowledge about VPNs and security, but I try my best to keep up and improve. I decided to try out Surfshark after I read that it was user-friendly, because that’s what’s important for a newbie like me obviously. I was quite happy with their performance. Recently, I was torrenting “Once upon a time in Hollywood,” and the movie was downloaded in a couple of minutes, not sure if this should be faster, but it was pretty close to what I used to get without a VPN.

    • Abdul Rehman says:

      Hey Toby, glad to hear you’re enjoying Surfshark. It is indeed the fastest VPN we’ve ever tested. If you torrent quite often, you might also enjoy using Ivacy VPN.

  3. Lester Farkas says:

    A few thoughts about Surfshark. I’ve used SS extensively for the last two weeks, and have found a couple of flaws that, while not deal-breaking, are annoying.
    -Surfshark DOES seem to have regular connectivity issues, and regularly disconnects on my mobile devices, requiring far more attention devoted to ensuring that my VPN is still active than I would like.
    -Despite their claim towards ‘stealth’ service, I constantly find that various websites will recognize that something is not kosher, and attempt to prevent me from logging on. This includes Amazon Prime, Gmail, and several smaller streaming sites. Obviously, this is also after changing the servers and attempting to streamline the process as much as possible.
    -Customer Service is prompt, yes, but useless. I contacted them several times, using multiple different ISPs and contact names to ask a variety of different questions about their service, and was met with a wall of helpless drivel that usually boiled down to, “It’s in Settings”, regardless of the question. I did have ONE seemingly knowledgeable individual help me out, but that was it. Be functional with Reddit before use.
    HOWEVER, despite the occassional frustration that SS can cause through dropped connections, and the like, they still seem tobe the best bang for your buck if you need to connect multiple devices (as I do) simultaneously, with decent speeds, and a multitude of effective servers. I’m not sure that I would recommend it, but I certainly wouldn’t steer anyone away from it either. Simply be aware of what you’re getting into.
    N.B: I have NOT attempted to get a refund from the service, since I am not altogether unhappy with it, so I have no first hand knowledge regarding that. However, I can easily believe other reviewers claims that it is virutally impossible simply based off of the quality – or lack thereof – of their regular customer service.

    • Abdul Rehman says:

      Hey Lester,
      You’re absolutely right. Pretty much no VPN I’ve also tried is perfect. Though, I didn’t encounter connectivity issues at my end. As for customer support, some representatives tend to offer better help than others. In my experience, I came across agents who were actually helpful.

  4. dr.danny says:

    I was surprised to find out that VPN can help with lags that I get while gaming on my PlayStation, so I decided to use my Surfshark account on PlayStation, and strangely the speed did improve. I always thought it should slow it down, was I the only one? Also, buying games that are not yet available in my country is a nice hack too.

    • Abdul Rehman says:

      Hey Danny,
      You’re not the only one. I regularly come across users who use VPNs for lag-free gaming. As long as you connect to the right VPN server, you should experience better speeds and performance.

  5. Simon_G says:

    When I started my new job, I started traveling quite a lot. First of all, I had to improve my personal security and then make sure I was able to access websites that may be blocked in some regions (social and gmail). Of course, I use an antivirus (Avast), but your review convinced me to get Surfshark as well. It has been quite helpful to pass all the geo-blocks, and I’ve been using it most of the time I’m connecting to random Wifi. So far, so good

    • Abdul Rehman says:

      Hey Simon,
      Glad to know that you’re enjoying Surfshark. Despite being on the budget side, Surfshark still offers some top-specced features. No wonder you’re able to easily bypass geo-blocks.

  6. Dawn says:

    I got Surfshark after reading your review, with their 30 day money back guarentee. And on the same day as subscribing I cancelled, changing my mind that I needed it, and asked for my refund. They just keep emailing back asking why I want to cancel, and are not giving me the refund, despite me emailing a further twice to them saying I want my refund.
    So, not to be trusted.

  7. Jake says:

    Does it work on a Firestick ? If so, Is there dedicated app ?

    • Abdul Rehman says:

      Hey Jake,

      Yes, Surfshark does work on FireStick. In fact, you can find its dedicated app on the Amazon app store. The good thing about Surfshark is that it is the only VPN app for FireStick with a built-in Kill Switch feature.

  8. Giusepe says:

    After I decided to get a VPN, I was looking for something, which was affordable for a student’s wallet and would be recommended for streaming and torrenting. I decided to try out Surfshark and thought that if I don’t like their services, I can get a refund. I have discovered they have a CleanWeb feature, which prevents ads and tracking, although while using it, a couple of ads did pop-up while I was on Youtube watching videos on my phone. Anyway, as this wasn’t the deal-breaker for me, after using it for half a month, I decided to stick with it since the price was quite low, and all other features worked smooth.

    • Usman Hayat says:

      Dear Giusepe,
      Thanks for reaching out to us. We can safely you did the right thing eventually by subscribing to Surfshark. The VPN gives you online freedom alongside better streaming speeds to help you watch your desired TV shows or movies from anywhere.
      Apart from affordable pricing, you can get various privacy features like camouflage mode, kill switch, and so on.
      Cheers!!!

  9. Damon says:

    I payed for the 2 year membership because it had a 30day money-back guarantee. I used it for 2 days and it would not download any videos through Kodi (which is the reason I bought it). I switched back to the VPN I had been using and it went back to working fine. I emailed Surfshark and told them I wanted a refund 2 days ago. I received an email wanting me to explain the problem, which I did, and I didn’t get a refund. I sent another email that afternoon and got the exact same message. I replied to that and still haven’t heard anything back. I will now have to contact my credit card to have them do a charge back since this company apparently doesn’t respond to their refund guarantee. I would stay away from this company due to its shady practices. You have been warned!!

    • Surfshark says:

      Hello, Damon. We would like to apologize for this situation on behalf of the Surfshark customer support team. It should be noted that we are deeply concerned about your issue and hope to see you back to our customer support anytime soon. In addition to this, our 30 days money-back guarantee applies to all our customers, so you don’t need to contact your bank as we will issue the refund immediately once you send us an email again. Once again, let us apologize if we misunderstood each other.

  10. Dave Greiman says:

    1. How many many users are allowed per account?
    2. And does it have an App that serves with an iPad?

    • VPNRanks says:

      Hello Dave Greiman,

      1. Surfshark has unlimited simultaneous connections per account.

      2. It offers a dedicated app for iPad.

  11. Steve93 says:

    I’ve been using Surfshark myself, it has a good 4k streaming for Netflix, indeed the connection dropped a couple of times tho as soon as I switched the server managed to watch movies without any more disruptions

    • VPNRanks says:

      Hello Steve93,

      Thanks for sharing your experience with Surfshark with us. We also found this VPN to be one of the best when it comes to Netflix!

  12. kevin says:

    surfshark collects ip addresses from your computer and other devices from websites.
    And collect various error reports. (Metadata Risks)
    When you use our app, we may collect advertising identifiers – unique, user-resettable IDs for advertising, – surfshark privacy policy
    And they also collect cookies.
    This policy is dangerous.

    • VPNRanks says:

      Yes, Surfshark does retain IP address when you visit its website for the first time because it helps them diagnose problems with their server and to display the content according to your preferences. I am not saying that this feature should be recommended in any of the VPN service because a VPN is designed to hide your IP address. To be honest, every user who visits any website will have their IP address compromised. It’s just the matter if this VPN service keeps track of your browsing history? No, they don’t. That brings me to your statement, ‘They collect cookies’. Yes, they do. There’s a simple way to turn off your cookies or you can also warn your computer whenever a website is using cookies. So, technically there’s no threat.
      About Advertising Identifiers, first you should know how Advertising Identifier works. It is only for marketing purposes and doesn’t use your personal information as it’s been already cleared by Surfshark. Still, you can reset your identifier or opt out of personalized ads by adjusting your device settings.
      To your next point that Surfshark collects various error reports. That holds true because then, they would know the aggregated performance data, unsuccessful connection attempts, and other info, but the data collected for diagnostic purposes does not contain uniquely identifiable information. So, Surfshark cannot identify if the users’ name is ‘Kevin’ or ‘John’ and that eliminates the last threat you identified. So, if you ask me if Surfsahrk is dangerous? No, it’s completely safe to use Surfshark VPN.
      Hope that solves your problem? Do let me know there’s still something that clears up. I will be more than happy to help. Cheers!

  13. ValveZ says:

    Very unstable VPN. I have very frequent random disconnections with Surfshark. I thought that my PC’s were causing this problem but later found out that more users had similar issues. Not a single solution provided by the Surfshark or found on the web solved the problem. So I tried free VPN’s like ProtonVPN, Windscribe and OperaVPN and none of them disconnected, not even once, during 1 month period. Other than that they have OK customer support and no DNS leaks.
    Still, I wouldn’t recommend Surfshark. Not until they upgrade their servers and fix a major security problem – instability.

    • Surfshark says:

      Hello, Valvez. Thank you for your honest review, although according to your described issues, Surfshark customer support could be able to assist you 24/7 beyond any doubt. Having said that, we would like to invite you to start the free 7-days trial and test our service again and give us a second chance to solve your problems.

  14. Aaron says:

    Great service bought the $50 deal for 2 years and have been using it for a couple hours now and everything seems to be good I love the extra features that comes with the client too couldn’t ask for anything better also the support takes everything seriously and is fast to answer any questions and concerns or support

    • Usman Hayat says:

      Dear Aaron,
      Thanks for sending your valuable feedback to us.
      We are glad that you found Surfshark useful and equal to the task.
      Cheers!!!

  15. Jake B says:

    I’m not particularly picky when it comes to my computer gadgets and software but I have tried a couple of vpns with really horrible app design so surfshark was very easy on the eye when I first saw it. It’s working smooth too so nothing to complain about.

    • Usman Hayat says:

      Dear Jake B,
      Thanks for reaching out to us.
      We are happy that you liked Surfshark app because of its simplicity.
      keep using Surfshark and enjoy online anonymity from anywhere.
      Cheers!!!

  16. Tod says:

    Nice review! You described everything that people need to know about this provider. I am using Surfshark for a few months, and I am happy with the service and what they are offering for their customers. I had a few questions about MultiHop, but customer support helped me immediately.

    • Usman Hayat says:

      Dear Tod,

      Thanks for reaching out to us.

      We are glad that you found our review helpful. You were able to know about its MultiHop feature through customer support upfront.

      Keep using Surfshark and enjoy online anonymity as per your demands.

      Cheers!!!

  17. Gary says:

    How I know if it has a GDPR policy?

    • Usman Hayat says:

      Dear Gary,

      Thanks for sending your valuable feedback to us.

      Surfshark is a GDPR compliant VPN as the service has categorically expressed its views about the matter in its privacy policy section.

      Cheers!!!

  18. PwT says:

    I’ve tried most VPN’s but always found them wanting in some way or another. SurfShark has most bases covered, amazingly fast, faster than any other VPN I’ve used! Double hop, connects almost instantly, again the fastest of any VPN. I had problems with an early version of the windows app & they gave me 6 months free added on. Unlimited connections unlike Express with 3, work fine with Netflix on my android TV. Hard to find a negative point. It’s obvious some VPN’s pay for getting to the top on so called reviews. For me SurfShark is the best I’ve tried.

    • Usman Hayat says:

      Dear PwT,

      Thanks for reaching out to us…

      We are glad that you liked Surfshark. Keep using the service and enjoy online anonymity from anywhere.

      Cheers!!!

  19. Roman says:

    Hello

    Do not buy it. I had installed software on 3 PCs, notebook and android and all starts to have problems with internet, network… even if surfshark is not connected… Software is piece of crap. I paid for 24 months and I want refund after few days more than 30 days and the reject to refund.
    Do not trust SurfShark. Pay a little more and everything will at least work which won’t with surfshark!

    • Ed Savinksy says:

      Did you not experience these issues during the first 30 days of your service? The refund policy is clearly stated, so not sure why you’d be upset because you waited beyond that time to cancel.

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