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PureVPN Review in USA 2024: Is It Reliable and Secure?

  • Last updated October 31, 2024
  • written by
    Senior Writer

PureVPN is a significant contender in the VPN market, and after testing it, I can see why. One feature that caught my attention in this PureVPN review in USA is the Always-On Audit, which showcases its commitment to security and transparency. Additionally, the support for port forwarding is beneficial for users who require more control, especially for gaming or accessing home servers.

PureVPN has its strengths, but like any service, it’s not without flaws. Based on my VPN reviews in USA criteria, I experienced connection issues with a few servers during testing, which could be a concern if you require a consistently stable connection. In this review, I’ll explore how PureVPN performs in terms of streaming, security, and ease of use.

Key Takeaways

  • Servers and Speed: Over 6,500 servers globally with decent speeds but occasional connection issues.
  • Streaming: Successfully unblocks Netflix and other platforms like Hulu and BBC iPlayer.
  • Torrenting: Offers optimized P2P servers but limited torrenting support in regions with strict anti-piracy laws.
  • Security: Strong AES-256 encryption, but some features may not work well with WireGuard protocol.
  • Pricing: Very competitive with various pricing plans and a 31-day money-back guarantee.

⭐ VPNRanks’ Verdict – PureVPN Review in USA

Based on my PureVPN review in USA, PureVPN is a solid choice for those seeking a reliable VPN with a broad range of features. It offers competitive pricing, fast speeds, and robust security, making it a strong option for personal and business use. The Dedicated IP add-on stands out, providing greater control and stability, especially for secure access to specific networks.

While PureVPN excels in many areas, the app’s interface could benefit from further simplification to enhance user-friendliness, especially for beginners. Despite this, its overall performance and feature set make it a strong contender in the VPN market.


Key Findings – PureVPN Review in USA 2024

It is not a PureVPN lifetime review; it is just for 2024. Here are my key findings after researching the following factors.

Pros

  • Strong AES-256 encryption for enhanced security
  • Unblocks Netflix and supports torrenting
  • No DNS leaks, ensuring privacy
  • Compatible with Android TV and supports port forwarding
  • 31-day money-back guarantee and password manager add-on

Cons

  • Limited Linux app
  • Occasional connection issues
  • Some features may not work with the WireGuard protocol
PureVPN Specifications
Features Details
Rating 4.2 ⭐⭐⭐⭐⭐
Overall rank #8 out of #41
No logs policy No logs
Price From $2.14/month
Servers 6,500+ servers in 65 countries
Streaming services Netflix, BBC iPlayer, YouTube
Coupons PureVPN coupon 82% OFF

What’s New in PureVPN?

PureVPN has significantly rebranded, introducing a fresh logo, updated color scheme, and redesigned user interfaces across all platforms. These changes improve the overall user experience, making navigation smoother and more visually appealing.

On the technical side, PureVPN has made key upgrades. WireGuard support is now available for Linux CLI and Android versions, offering improved speed and security. The app has also introduced a better location filter and enhanced troubleshooting features.

Additionally, PureVPN has expanded its services, launching new products like PureDome for businesses, PureKeep for password management, and PurePrivacy for social media privacy control. PureEncrypt, a data encryption tool, is now available for Windows and Mac, with mobile versions coming soon.


How Does PureVPN Compare to Other Top VPNs in USA?

When comparing PureVPN to other leading VPNs like ExpressVPN, Surfshark and NordVPN, several key differences in features, pricing, and performance emerge. Surfshark and PureVPN are often seen as similar due to their overlapping features and comparable pricing tiers.

Surfshark’s unlimited simultaneous connections might appeal to some users, especially businesses that need multiple connections. However, PureVPN’s option for a Dedicated IP add-on can be equally attractive for users requiring more control and security in their online activities.

VPNs purevpn-logo surfshark-logo NordVPN-logo ExpressVPN-logo
Jurisdiction The British Virgin Islands The Netherlands Panama British Virgin Islands
Worldwide Servers 6500+ servers in countries 3200+ servers in 100 countries 6000+ servers in 61 countries Servers in 105 countries
Security AES 256-bit AES 256-bit AES 256-bit AES 256-bit
Leaks No IP, DNS & WebRTC No IP, DNS & WebRTC No IP, DNS & WebRTC No IP, DNS & WebRTC
Avg. Speed 85.47 Mbps 81.32 Mbps 83.82 Mbps 89.42 Mbps
Multi-Logins 10 Unlimited 10 8
Unblocks HBO Max, Netflix US, Hulu, BBC iPlayer, and more HBO Max, Netflix US, Hulu, BBC iPlayer, and more HBO Max, Netflix US, Hulu, BBC iPlayer, and more HBO Max, Netflix US, Hulu, BBC iPlayer, and more
Compatibility Windows, Mac, Android, iOS, Linux, routers Windows, Mac, Android, iOS, Linux, routers Windows, Mac, Android, iOS, Linux, routers Windows, Mac, Android, iOS, Linux, routers
Best For Best for Private Browsing Fastest VPN Service Best for Geo-Unblocking Overall Best VPN
Pricing $3.29/mo (5 Months FREE + 84% Off on a 2-year plan) $2.49/mo - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee $3.99/mo - Save up to 63% with exclusive 2-year plan + 3 months free $4.99/mo - Save 61% With Exclusive 2-Year Plan + 4 Months Free

PureVPN vs. ExpressVPN

When comparing PureVPN to ExpressVPN, PureVPN stands out with its affordable pricing and extensive server network. While ExpressVPN is known for its high-speed connections and robust security features, PureVPN offers a similar level of security at a lower cost.

PureVPN vs. Surfshark

PureVPN and Surfshark share many similarities, such as comparable pricing and a wide range of features. However, Surfshark offers unlimited simultaneous connections, which can be particularly appealing for large households or businesses. On the other hand, PureVPN’s Dedicated IP add-on gives it an edge for users who need more control and stability, especially when accessing restricted networks or services.

PureVPN vs. NordVPN

NordVPN is widely regarded for its advanced security features and extensive global server network. However, PureVPN competes effectively by offering similar security protocols, including WireGuard, at a more budget-friendly price point. PureVPN also provides better customization options with features like the Dedicated IP add-on, making it a versatile choice for both personal and business use.


Is PureVPN’s Pricing Competitive in USA in 2024?

Yes, PureVPN’s pricing remains competitive in 2024, especially for long-term plans. Offering a 2-year plan at just $2.14/month, it stands out as one of the most affordable options in the market. The 5-year plan is also quite attractive at $2.16/month, perfect for those seeking long-term savings. Even compared to other budget-friendly VPNs like Surfshark or Norton Secure VPN, PureVPN’s pricing holds its ground.

The service also allows for up to 10 simultaneous connections, which is more than what providers like ExpressVPN and CyberGhost offer. The 31-day money-back guarantee also provides a safety net for users who might want to test the service first.

Here is a breakdown of the pricing and plans in USA:

Standard Plan Price
5-year plan $2.16/month
2-year plan $2.14/month
1-year plan $3.99/month
Monthly $12.95

PureVPN offers multiple monthly plans: the Standard plan, Plus plan, and Max plan, catering to different user needs.

For example, the Plus plan costs $3.33/month and includes additional security features like a password manager. The Max plan is priced at $4.07/month and offers the most comprehensive package, including dedicated IP addresses and advanced encryption.

Here’s a detailed comparison:

Feature Standard Plan Plus Plan Max Plan
Simultaneous Connections 10 10 10
Personal Privacy Manager (purePrivacy) ❌ No ❌ No ✅ Yes
Password Manager (pureKeep) ❌ No ✅ Yes ✅ Yes
End-to-End File Encryption (pureEncrypt) ❌ No ✅ Yes ✅ Yes
Full-featured, High-Speed VPN ✅ Yes ✅ Yes ✅ Yes
2-year plan cost $2.14/month $3.33/month $4.07/month
Get PureVPN in USA Budget-Friendly Prices

Pure VPN Servers and Locations

PureVPN offers an impressive range of over 6500 servers across 65 countries, competing well with top VPN providers like NordVPN and ExpressVPN. NordVPN boasts over 6300 servers in 111 countries, while ExpressVPN offers multiple servers in 105 countries. This extensive server network makes PureVPN a solid option for global coverage.

Here’s a breakdown of PureVPN’s server distribution:

Regions Countries Number of Servers
North America United States, Canada, Bahamas, Barbados, Puerto Rico, Cayman Islands, and others 1746 servers
Europe United Kingdom, Netherlands, Belgium, France, Sweden, and others 2992 servers
Asia Japan, Singapore, India, China, Vietnam, Afghanistan, and others 800 servers
Central America Panama 10 servers
South America Brazil, Argentina, Chile, Bolivia, and others 91 servers
Oceania Australia and New Zealand 350 servers
Africa South Africa 96 servers
PureVPN offers both physical and virtual servers. Physical servers are located in the country they represent, while virtual servers might physically reside elsewhere but still provide an IP from the desired location. This can be helpful if the exact location you need isn’t available with a physical server.
pure-vpn-location-menu-in-USA

PureVPN lets you easily select from recommended, recently connected, and favorite server locations, offering global choices and browsing options.

If you’re using the PureVPN Android app, you can filter servers based on your preferences such as Streaming, Internet Freedom, Security/Privacy, or File Sharing. If you can’t find a server in a country you need, you can always reach out to support and request it.

Moreover, PureVPN has introduced Quantum-Resistant servers in key regions like the US, UK, Australia, Canada, Germany, and the Netherlands. These servers use advanced encryption with quantum-resistant keys for enhanced security and privacy.

For more details on all physical and virtual servers, you can check PureVPN website 

Get PureVPN in USA 6500 Servers in 78 Countries

Privacy and Security – Is PureVPN Safe in in USA?

PureVPN offers excellent security with AES 256-bit encryption, ensuring your data remains secure and nearly impossible to crack. It’s the best logless VPN in USA that prioritizes privacy, using strong security measures for optimal online safety.

In this PureVPN review in USA, I found that it supports advanced protocols like OpenVPN, IKEv2, and WireGuard, and operates from the British Virgin Islands, which is outside the 5, 9, or 14 Eyes Alliance jurisdictions, adding another layer of privacy protection.

PureVPN only collects essential connection data for service improvement, not personal browsing details. With a strict no-logs policy, your online activities remain completely private.

purevpn-privacy-policy-in-USA

A commitment to user data protection and no-log practices.

Logging

Firstly, PureVPN is now based in the British Virgin Islands, having previously been headquartered in Hong Kong. The shift in 2021 has eased concerns regarding potential data privacy risks associated with Hong Kong’s political climate.

In the past, PureVPN was involved in an incident where they shared user data with authorities. In 2017, they helped the FBI catch a cyberstalker by linking email accounts to the same IP.

Following this, PureVPN overhauled its privacy policy to restore user trust. They now state they don’t log IP addresses, VPN session details, or browsing activities. Independent audits by Altius IT in USA (2018) and KPMG (2020) support these claims.

That said, PureVPN still retains basic user information like name and payment details, which is standard for most services. You can pay anonymously with cryptocurrency if desired. With their updated privacy measures, PureVPN now stands strong, rivaling top VPNs in the market.

PureVPN Protocols

PureVPN uses AES-256 encryption across all its tunneling protocols, which is the current industry standard. This level of encryption is trusted by governments, military, and organizations that handle sensitive data due to its complexity and the vast number of possible key combinations.

PureVPN also supports various tunneling protocols, each offering different benefits. You can choose the one that fits your needs directly from the options.

Protocol Feature
WireGuard Fastest speed, highly secure
OpenVPN TCP Slower speed, very stable and secure
OpenVPN UDP High speed, less stable
IKEv2 High speed, great for mobile devices
SSTP Might work in China
L2TP/IPSec Most outdated protocol

I recommend using WireGuard for the best performance, which offers both speed and security. OpenVPN (TCP or UDP) is also a solid choice if you prioritize stability or security over speed.

Always-On Audit

In 2021, PureVPN became the first VPN to offer an always-on audit. Their agreement with KPMG International Limited means the auditing firm can conduct unannounced inspections anytime, ensuring that privacy and no-logs claims are genuinely upheld.

Most VPNs schedule audits, giving them time to prepare, but PureVPN’s approach ensures there’s no chance to clean up beforehand. This ensures that the service is fully transparent and that audit results can’t be manipulated.

When KPMG last inspected PureVPN, they found no issues with their no-logs policy, reinforcing their commitment to user privacy.

Get PureVPN in USA Comes with Military-Grade Encryption

Speed and Performance – Is PureVPN Super-Fast in USA?

PureVPN provides adequate speeds for most users despite the inherent slowdown due to VPN encryption, offering a balanced trade-off between speed and enhanced security. My comprehensive testing on US and UK servers across platforms like SpeedTest.net, TestMy.net, and Netflix’s Fast.com, including various protocol shifts, has consistently reaffirmed PureVPN’s reliability and robust service.

In my PureVPN review in USA, this VPN effectively countered ISP throttling, achieving 81 Mbps download and 63.25 Mbps upload on a 100 Mbps connection, with only a 19% speed reduction. Connection speeds varied by server distance, but traffic encryption and IP masking ensured minimal interference.

purevpn-speed-test-us-server-in-USA

PureVPN provided fast speeds on its US servers.

On the other hand, while testing PureVPN’s UK servers, I received a download speed of 71.54 Mbps and an upload speed of 63.48 Mbps on my 100 Mbps internet connection. As you can see, the speed drop was also bigger than that on the US servers.

purevpn-uk-server-speed-in-USA

I received these speeds on PureVPN’s UK servers.

Other Regions Speed Test Results

In my PureVPN review in USA, I conducted the PureVPN speed test in USA in different countries, including Australia, Canada, the Netherlands, France, Russia, Spain, and UAE. Here are the results I got:

Server Location Download Speed Upload Speed Ping
 Australia 76.75 Mbps 86.84 Mbps 131 ms
 Canada 54.73 Mbps 97.09 Mbps 253 ms
 Netherlands 86.75 Mbps 81.25 Mbps 160 ms
 France 90.84 Mbps 78.84 Mbps 128 ms
 Russia 81 Mbps 63.35 Mbps 163 ms
 Spain 9.93 Mbps 6.20 Mbps 365 ms
 UAE 78.5 Mbps 23.17 Mbps 446 ms

Overall, PureVPN delivered decent speeds for Netflix streaming (HD and 4K Ultra HD), torrenting, fast browsing, and basically everything that PureVPN is used for.

Get PureVPN in USA 6500 Servers in 78 Countries

Is PureVPN Fast for Gaming in USA?

No, PureVPN is not the best option for gaming in USA if you need a smooth experience.

PureVPN can be used for gaming, but there were noticeable lag spikes, even with the closest server. Compared to VPNs like ExpressVPN and NordVPN, PureVPN had more lag, making fast-paced games less enjoyable.

For cloud gaming services like GeForce Now or PS Now, high ping was also an issue, causing input lag and making gaming frustrating.


Streaming – Is PureVPN Good for Streaming in USA?

Yes, When it comes to the best VPN for streaming in USA, PureVPN is a solid choice, capable of unblocking popular platforms like Netflix, Hulu, and BBC iPlayer. During my tests, PureVPN worked smoothly with these services, although there is still room for improvement, especially compared to other top VPNs for streaming. Platforms like Max and Amazon Prime Video were also easily accessible.

PureVPN also offers a dedicated app for Apple TV, enhancing the streaming experience. For those looking to balance speed and security, PureVPN’s Proxy Control feature allows you to access geo-restricted content without encryption, which could help boost your streaming speeds.

Does PureVPN work with Netflix?

Yes, I had no issues unblocking the US Netflix library on my first attempt. Additionally, PureVPN successfully unlocked the Japanese Netflix library without any problems.

However, it struggled to unblock the French and German Netflix libraries. This isn’t necessarily PureVPN’s fault, though. Netflix has a region-switching policy within the EU, which makes it take longer to update the library when connecting from one EU country to another.

As a result, you may still see content from your original location. This delay is mainly due to Netflix’s policy, but your experience could also depend on the server, tunneling protocol, or browser used.

purevpn-unblocked-us-netflix-in-USA

I used PureVPN’s Phoenix server to easily unblock US Netflix and stream content seamlessly.

If you’re having trouble accessing Netflix, you can explore other options on the best VPNs for Netflix list.

Does PureVPN Unblock Other Platforms?

I was pleasantly surprised when PureVPN successfully unblocked BBC iPlayer. The connection remained stable, and I didn’t experience any buffering, even during peak usage times. This shows that PureVPN’s servers can handle high traffic without major slowdowns.

Accessing geo-restricted content on YouTube TV was also straightforward and hassle-free, which is great but expected since most VPNs handle this service well.

Overall, PureVPN provides a decent range of streaming platform access, but expanding the number of unblocked services would make it even more appealing.

Get PureVPN in USA Offers Streaming-Optimized Servers for All VoDs!

Torrenting – Is PureVPN Good for Torrenting in USA?

Yes, PureVPN is a good choice for torrenting, offering several compelling reasons. It provides good speed, ensuring fast and efficient downloads. PureVPN follows a privacy-focused logging policy, which means it does not keep any logs of user activity, enhancing anonymity and security. It offers a wide selection of P2P-optimized servers designed to provide optimal performance for torrenting activities.

During the PureVPN torrenting test, the VPN demonstrated consistent performance without disruptions, maintaining a download speed of 2.0 Mb/s and an upload speed of 0.2 kB/s. This indicates its reliability and ability to handle torrenting activities smoothly.

purevpn-torrenting-in-USA

I experienced decent torrenting speeds using PureVPN’s New York server.

While torrenting is prohibited in some countries, including Japan where it can lead to legal consequences, you can still engage in secure torrenting. PureVPN offers a reliable solution to ensure privacy and security while torrenting in Japan. By utilizing PureVPN’s robust features and encryption protocols, you can enjoy the benefits of torrenting while keeping your online activities protected.

For more information on torrenting, check out my torrenting guide in USA.

Get PureVPN in USA Offers Safe Torrenting and P2P

Device Compatibility With Pure VPN in USA

PureVPN supports a wide range of popular operating systems, making it compatible with Windows, Mac, Android, and iOS devices. Whether you use a computer, smartphone, or tablet, PureVPN has you covered. Its compatibility across multiple platforms ensures that you can enjoy secure and private browsing on your preferred device.

You can also set up the VPN with popular streaming devices without any problems even the lesser-known ones too. I could easily use the PureVPN Firestick combo. For other streaming devices like Android TV, and Roku, you can configure PureVPN on a router in USA, as these streaming devices have no support for native VPN apps.

My best experience was installing PureVPN on Apple TV in USA since the VPN offers a native app. Thanks to the app, I could secure my device and continue exploring my favorite shows on Apple TV without any issues. All you need to do is install the VPN on your Apple TV through the Apple TV App Store and connect to any nearby servers to make the best of your experience.


How Do I Install PureVPN in USA?

Here is how to install PureVPN on your gadget:

  1. Visit the PureVPN website and select your subscription plan.
  2. Download and install the app for your operating system.
  3. Launch the app and enter your login credentials.
  4. Choose a server location or use the Quick-Connect” feature to start browsing securely.

Note: you can get full information on downloading PureVPN for all devices in USA here.

PureVPN on Windows

Installing PureVPN on Windows was a simple and quick process. After downloading the file, installing it, and logging in, I found the Windows version quite user-friendly, even though its interface is a bit basic. It supports protocols like WireGuard, OpenVPN (TCP and UDP), and IKEv2. You can choose your preferred protocol and toggle features like the kill switch and auto-connect.

Most features are accessible through the menu on the left, where you’ll find the Dashboard and the Locations list.

PureVPN for Windows also offers useful features like Dark Mode for low-light environments and the Remove My Data option, which lets you easily delete your data from PureVPN’s servers. The Tracker Blocker helps stop online tracking, and the Residential Network ensures more reliable connections by using residential IP addresses to avoid blocks.

Navigating the Locations menu, I could effortlessly connect to one of the 6500+ servers. It’s as easy as clicking the globe icon and selecting your desired location. Within a few clicks, I was ready to enjoy all the benefits of PureVPN.

purevpn-on-windows-in-USA

My experience with PureVPN’s Windows app was flawless, offering stable connectivity and ease of use

Get PureVPN in USA on Windows Compatible with All Major Platforms!

PureVPN on macOS

The macOS version of PureVPN is quite similar to the Windows app, though it lacks the ping display next to servers, which is a bit disappointing. The app supports WireGuard, IKEv2, and L2TP/IPSec protocols for secure connections.

The menu layout is also identical to the Windows version, with easy access to features like Dashboard, Locations, Remove My Data, and Password Manager. The Preferences section is conveniently located at the bottom left of the screen. Just like on Windows, the macOS app includes Tracker Blocker and Residential Network features for enhanced security and privacy.

Overall, the macOS app is sleek, straightforward, and user-friendly, making navigation a breeze.

purevpn-on-mac-in-USA

PureVPN works seamlessly on macOS, providing smooth and secure connectivity.

Get PureVPN in USA on MacOS Compatible with All Major Platforms!

PureVPN on Linux

The Linux version of PureVPN is quite different from the others, relying on the Command Line Interface (CLI), which is better suited for users with more technical experience. This setup is typical for many Linux VPNs. It supports both WireGuard and OpenVPN (TCP and UDP) protocols.

For ease, PureVPN also offers a Graphical User Interface (GUI) app for Linux, which makes it simpler to manage settings, especially on Ubuntu. It includes handy features like auto connection, an internet kill switch, and protocol support for both TCP and UDP.

Additionally, the Linux version has a Connect to Fallback feature, which automatically connects to the next best server if your preferred one is unavailable. Overall, the app is minimal, easy to use, and shares similarities with the Windows version.

purevpn-on-linux-in-USA

PureVPN’s Linux interface offers a simple, streamlined design for easy server selection.

Get PureVPN in USA on Linux Compatible with All Major Platforms!

PureVPN on Android

The Android app for PureVPN is definitely the most feature-packed. It offers various server modes such as Stream, Internet Freedom, Security/Privacy, and File Sharing, alongside split tunneling and options for NAT or non-NAT networks. You can also switch between dark and light themes, which I found useful.

The app includes handy tools like a tracker blocker, a Remove My Data feature, and a password manager. The user interface has been updated to closely resemble the desktop version, making it feel more uniform across devices.

For protocols, the Android app supports WireGuard, IPSec, and IKEv2, and switching between them was quick and seamless in my experience.

purevpn-on-android-in-USA

PureVPN’s Android app offers a wide range of features for seamless connectivity.

Get PureVPN in USA on Android Compatible with All Major Platforms!

PureVPN on iOS

The PureVPN iOS app is quite similar to the Windows version in terms of design and functionality. It supports WireGuard, OpenVPN (TCP and UDP), and IKEv2 protocols. While it’s simpler than the Android app, that’s typical for iPhone VPN apps. Despite this, all the core features are still available on iOS.

When I tested the PureVPN iOS app, I appreciated its sleek design. The connection button is less prominent compared to the Android version, giving it a cleaner look. The top-right menu button gives quick access to Locations, Notifications, and Settings.

In the Settings menu, you can easily set up automatic reconnections, customize server preferences, and run speed tests. Switching between protocols using the Connection Protocols menu is smooth and effortless.

purevpn-on-iOS-in-USA

PureVPN is fully compatible with all iOS devices for seamless connectivity.

Get PureVPN in USA on iOS Compatible with All Major Platforms!


PureVPN Premium Features

PureVPN Premium offers advanced features to improve your online security and privacy, giving you more control over your internet activities.

PureKeep

PureKeep is a password manager that helps you create and store strong passwords. It also includes a cloud app to encrypt files, photos, and videos.

Kill Switch

The Kill Switch keeps your information safe by disconnecting your internet if the VPN drops, ensuring your IP address and browsing activities stay private.

Split Tunneling

Split tunneling lets you choose which apps use the VPN and which don’t, available on Windows and Android. This helps manage bandwidth by keeping some traffic encrypted while other apps use your regular network.

Port Forwarding

Port forwarding allows you to connect to devices within your local network from outside for $1.49/month. It’s useful for gaming servers, hosting websites, and accessing remote devices.

Obfuscation

Obfuscation hides VPN traffic, making it look like normal internet traffic. This helps you bypass strict network restrictions and enhances privacy.

PureVPN Upgrade Options

PureVPN offers additional features like dedicated IP, port forwarding, multi-login for more devices, dedicated servers, and residential network options for better performance and fewer connection issues.


Customer Support & Reliability – How Do I Contact PureVPN in USA

PureVPN‘s live chat support is accessible around the clock and displays exceptional dependability. Even with solid service, issues can arise, and you’ll want assistance quickly. Here’s how PureVPN’s support system works:

Support Options Available
24/7 live chat ✅ Yes
Email ✅ Yes
Phone line ❌ No
Guides or articles ✅ Yes
FAQs ✅ Yes
In-app chat bot ✅ Yes

If you encounter an issue, you can head over to PureVPN’s support page for help with setup, troubleshooting, or FAQs. You can also submit a support ticket if needed, but you’ll need to log in first. I also tested the 24/7 live chat option. After entering my name and email, a helpful agent connected with me in less than a minute.

purevpn-customer-support-in-USA

PureVPN’s customer support resolved my queries promptly.

Alternatively, the in-app chatbot is another quick way to resolve common issues directly within the app. Moreover, PureVPN offers a convenient and user-friendly 24/7 customer support method for canceling your subscription in USA whenever you desire.

Get PureVPN in USA Comes with a Vigilant Customer Support

PureVPN Review Reddit in USA

While conducting my research, I came across a few PureVPN reviews on Reddit as well. Look at one of these PureVPN reviews that spoke from the heart.

Can I use PureVPN in Ubuntu?

Yes, you can use PureVPN on Ubuntu. A user shared their experience of using PureVPN’s brand new GUI-based app. The setup is available on PureVPN’s website if you want to download it. The user compared how the services have improved over the years. They talked about the user interface:

purevpn-ubuntu-reddit

Per the PureVPN refund reviews, they also went on to express appreciation for PureVPN’s refund policy and their experience with it.

purevpn-ubuntu-reddit

Overall, I believe there was some bad blood between users and PureVPN in the past, but let bygones be bygones. The VPN has hugely improved its services and won the hearts of many users around the globe.


Users Feedback on PureVPN in USA

PureVPN receives positive feedback on Trustpilot for its reliable customer support, with users often praising the team for quickly resolving connection issues, login problems, and assisting with purchases. The 24/7 live chat feature is highlighted as particularly helpful, offering prompt assistance and seamless troubleshooting for many users.

On the negative side, several users report issues with the VPN’s stability, particularly in regions with strict internet restrictions. Complaints about slow connection speeds, inconsistent service, and difficulties obtaining refunds have also left some customers feeling frustrated and dissatisfied with their experience.


Is PureVPN Any Good?

Yes! PureVPN is a trusted VPN with plenty of features. It has a wide server network in many countries, letting you access content globally.

It offers strong encryption, ensuring your privacy. Plus, PureVPN includes split tunneling, a kill switch, and dedicated IPs for more control.

Note: There have been concerns about PureVPN’s logging policy. In the past, they logged user data and cooperated with authorities. However, they’ve since updated their policy to be more privacy-focused.

Despite this, PureVPN is still a good choice if you want a VPN with lots of servers and advanced features.


What Updates Have Been Made to PureVPN Recently?

PureVPN has made some cool updates to make your online experience safer and better:

  • Better Privacy Policies: Now officially no-log, which means they don’t keep track of what you do.
  • Residential IP Add-On: Extra security for your online activities.
  • Award-Winning VPN: PureVPN won the Best VPN Award for 2024.
  • Always-On Audit by KPMG: KPMG checks PureVPN all the time to keep them honest and transparent.

These updates show PureVPN’s commitment to keeping your privacy and security safe. The new Residential IP add-on means even safer browsing, and the KPMG audits help build trust. That’s why PureVPN is one of the most trusted VPNs out there!

Looking for Alternatives? Check out the next section to see other great VPN options that might work for you.


Alternatives to PureVPN in USA

In case you’d like to explore other VPN options, refer to these VPN reviews:


FAQs: PureVPN Review in USA

Yes, PureVPN is expected to work in China, thanks to its support for the SSTP tunneling protocol, which can bypass the Great Firewall. However, performance may vary depending on the region and specific circumstances, so it’s recommended to check how well it suits your needs in restricted areas like China.

Yes, PureVPN can be trusted in USA. They have a strong reputation in the industry, providing secure and reliable VPN services. With a track record of prioritizing user privacy and implementing robust security measures, PureVPN has gained the trust of many satisfied customers.

No, PureVPN is not a Chinese company. PureVPN is based in Hong Kong, which is a Special Administrative Region of China but operates independently with its own legal framework and regulations. It is important to note that being based in Hong Kong does not necessarily make a company Chinese-owned or operated.

No, unfortunately, NordVPN offers better features than PureVPN overall. According to our PureVPN vs NordPVN review, the latter takes the upper hand due to faster speeds, better apps, more servers, and a risk-free money-back guarantee.

Yes, PureVPN is good for Netflix in USA. It has dedicated servers optimized for streaming, allowing users to bypass geo-restrictions and access a wide range of Netflix libraries from different countries. With its reliable performance and strong encryption, PureVPN ensures a smooth and secure streaming experience for Netflix users.

Yes, PureVPN does collect some data. While the company claims to have a strict no-logs policy, there have been instances in the past where user data was logged and provided to law enforcement agencies. However, PureVPN has made efforts to improve its privacy practices and has updated its policy to be more transparent and focused on user privacy.

Yes, PureVPN can potentially slow down your internet speeds due to the encryption and routing processes involved in the VPN connection. The impact on speed can vary depending on factors such as your internet connection, the distance to the VPN server, and server load.

It aims to optimize its network for fast and reliable connections, but some speed reduction is expected when using any VPN service.

Yes, using PureVPN is legal in most countries where VPN services are permitted. However, it’s essential to ensure that VPN usage complies with your country’s regulations before setting one up for the first time. Always verify local laws to avoid any potential legal issues.


Final Verdict

PureVPN review in USA balances security, affordability, and usability. It has improved its privacy policy, features strong encryption, and provides good speeds for browsing and streaming. The user-friendly interface and 24/7 support make it reliable for most users.

Drawbacks include occasional slow speeds and lag, especially with distant servers. Despite this, PureVPN offers good value for its price and remains a solid option in 2024.


Recent Comments 109

  • Sven says:

    I subscribed a 3 years plan with PureVPN to use it on openelec with their addon.

    Rarely, their VPN works, most of the time, it does not.

    Chat Support is only a very stupid chatbot (LiveChat), with repeated textblocks, totally useless and a waste of time.

    E-mail support is very bad. They ask you to install Firefox on your openelec (this is like asking a cyclist to install a steering wheel) and other impossible things like this.

    Refund requests don’t get a positive answer.

    I now have about 30 support ticket numbers, none of them got a useful or usable answer.

    Stay away from these thieves!

    • Gerald Hunt says:

      Hello Sven,

      Thank you for your feedback.

      We are extremely sorry to hear about your experience with PureVPN.

      Do let us know the issue you are facing with OpenElec and we might be able to help you with it.

      Thank you.

  • Frank Kennedy says:

    Back in 2015, when there were media reports that security experts have seen a noticeable increase in cyber-criminal activities.

    In addition, ISPs and surveillance agencies were on the move to track user’s transactions, browser history, phone calls, messages, and even social media activities.

    So to avoid these kinds of tracking and monitoring I decided to have a separate internet connection and for that, I subscribe to PureVPN for multiple reasons.

    Basically, I’m a person like those things which provide value for money. Initially, I installed the PureVPN app on my iPhone and Macbook because at that time I was using only those two devices.

    Later on, I came across an article where I read how PureVPN can be set up on a router to help you secure all your devices at once. After reading that article and doing some more research I configured PureVPN on my router and now every device in my home is protected.

  • Anthony says:

    Unfortunately I cannot recommend PureVPN. I foolishly signed up for a 2 year deal on the basis they advertise support with my Router and L2TP/IPsec. They do support my router and they do support L2TP/IPsec however they don’t support using L2TP/IPsec on my Router. Very misleading.

    No problem I thought, I will use their 30 days money guarantee…..however there doesn’t appear to be one. I have asked for a refund 4 times and every time their support staff are elusive and don’t response to my request for a refund.

    They have clearly been told to avoid customer refunds at all costs. A very poor strategy that will come back to bite them.

    Their iOS and Android work fun. Manually connects are really hit and miss and you’re on your own. Really bad customer service. I would suggest that you avoid PureVPN for this reason.

    • Abdul Rehman says:

      Hey Anthony,
      Sorry to hear you had such a bad experience. However, as per my knowledge, PureVPN has mentioned that it doesn’t support the L2TP/IPsec protocol on routers. This link might help you out: https://support.purevpn.com/supported-routers-and-protocols
      Also as for refunds, maybe you’re not asking for a refund from the same email that you signed up with. Try emailing them with the same email you signed up with and you should get refunded within a couple of days.

  • Matt says:

    My story is similar to all those frustrated and fed up with PureVPN. They mislead, they stall, they ignore you. I foolishly signed up for a 3 year subscription. Everything I own is iOS. They must have decided that being compliant with Apple products is not worth the effort. Now where does that leave the Apple customer who signed up because they ADVERTISED they supported the platform with an APP? Correct, it leaves you NOWHERE. IF YOU ARE WISE: DO NOT DO BUSINESS WITH THESE PEOPLE.

  • Wei says:

    Has Apple themselves removed the iOS app from their app store? I was thinking of getting this VPN for my iPhone and I believe I have to go with another option.

  • David says:

    An excellent VPN provider, very fast connection and good customer services.

    Nice and simple to use software for PC and phone on all platforms with extensive configurations if you need more than simple tunnelling, accompanied by complete instructions for setting up your VPN manually including routers.

    By far the best provider I’ve had.

    • Salmi says:

      Dear David,
      Thanks for your valuable feedback and for liking PureVPN. We are glad that you can use its various apps on your preferred devices.
      Keep using PureVPN and secure your privacy stress-free.
      Cheers!!!

  • Floyd says:

    PureVPN has been great for me, I mainly use it for split tunneling and it works great for my purposes! Had a login issue after upgrading to Windows 10 1803 and they sent a hotfix in less than 30 minutes of my ticket. This was the only time I had to contact support in the 6 months I’ve been with them and wasn’t expecting a speedy response. Color me impressed. Keep up the great work!

    • Salmi says:

      Dear Floyd,
      Thanks for your valuable feedback, we are glad that you are using PureVPN for various needs. In addition, you were able to solve your problem through customer support in a timely manner.
      Cheers!!!

  • Bjørn says:

    The best VPN service. I only use it for streaming and it works great! Excellent customer support when needed!

    • Salmi says:

      Dear Bjorn,
      Thanks for your valuable comment, you can use the service for different purposes other than streaming.
      We are happy that you found its customer support efficient.
      Cheers!!!

  • Dukes says:

    I received the very best support for the issue I was having.Ive been with purevpn for along while now,it offers the best speeds an now Id say the best support.

    • Salmi says:

      Dear Dukes,
      Thanks for reaching out to us, we are glad that you were able to solve your query straightaway. Keep using PureVPN and enjoy online protection accordingly.
      Cheers!!!

  • Dale T says:

    Been using PureVPN the past two years and signed up for another two years. Works great and if I have any question or problems they answer and take of problems quickly and professionally.

    • Salmi says:

      Dear Dale T,
      Thanks for reaching out to us.
      We are happy that you found PureVPN useful to fulfill your online privacy needs. Keep using PureVPN to enjoy secure and anonymous online activities from anywhere.
      Cheers!!!

  • Alan Blakely says:

    A great service with great support.

    • Salmi says:

      Dear Alan Blakely,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN a lot. Keep using PureVPN and enjoy online freedom hassle-free.
      Cheers!!!

  • John Bace says:

    Henry at PureVPN helped me solve all my problems. I was having a difficult time connecting but he was professional and determined the problem. Glad that I have PureVPN and love the service.

    • Salmi says:

      Dear John Bace,
      Thanks for your valuable comment,
      We are glad that PureVPN customer support solved all your problems.
      Keep using the service and enjoy online freedom from anywhere.
      Cheers!!!

  • Otero says:

    Initial problems with setup, likely my ignorance. A little time (and a few software updates) and everything is working to my satisfaction. I’ve got PureVPN for over two years and I am really greatful for their service. Their servers are reliable and performing excellently

    • Salmi says:

      Dear Otero,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN. Keep using PureVPN and enjoy online anonymity and protection hassle-free.
      Cheers!!!

  • don couchie says:

    will one subscription for vpn cover my 3 computors and four kodi boxes in my home.

    • VPNRanks says:

      Hi don couchie
      PureVPN offers 5 simultaneous connections at one time and you can cover up to 5 devices with one connection. Thanks and keep visiting VPNRanks for more information on PureVPN.

  • Lauren says:

    The program lets me do and watch what I want anywhere in the world and my location is not known to anyone. I can bank, purchase, do many things, safely online and it gives me peace of mind 🙂

  • Markov says:

    PureVPN has lots of servers, it is easy to use, fast, fast also with P2P (I tried torrent) and apparently safe. At least as long as my IP remains hidden. I don’t know much about the encryption that it is being used but hopefully it is reliable enough.

    • Aazim Akhtar says:

      Hey Markov,

      We really appreciate your feedback. It is nice to see that the service works well for P2P.

  • Rony says:

    Great program, I know I can browse and use the internet with complete peace my privacy is safeguarded. Very easy to use, and starts up when I boot my PC. The customer service is also superb, the few times I’ve had problems I’ve gotten help right away.

    • Aazim Akhtar says:

      Hello Rony,

      It is great to see that PureVPN’s customer support is quick and responsive. Thanks for your valuable comment.

  • Barbara says:

    works great, doesn’t seem to slow anything down, and it allowed us to access Italian sites while we were in Japan that we wouldn’t normally have been able to get to and has allowed my wife to access Japanese sites while we’re in the Italian she wouldn’t normally have access too.

  • Paul Johnson says:

    I love my pure vpn.It allows me to do things I could not do before. When everyone out there always try to see all you do ,pure vpn keeps me safe from that and that is why I love to use them.\thanks again pure vpn and the price is excellent too. I don’t think I could use my computer anymore without a vpn.

  • Lenhoff says:

    The first few months I had PureVPN I was not that happy with it. It would log out frequently leaving my IP vulnerable, log in problems and a few other little quirts. I advised them of the problems and stayed with them for the next 3 months. A GOOD DECISION. They repaired all the problems and the last 6 months I have been running flawlessly. It can be an hour or all week connected, I never have to worry about my IP being exposed. I would recommend PureVPN to anyone. Great work guys!!!

    • Aazim Akhtar says:

      Hi Lenhoff,

      We are glad that the service worked out for you! Thank you for providing us your feedback.

  • Finn says:

    Has been extremely reliable, the software is straight forward to use, and the cross OS support is fantastic. On nearly a daily basis I use their client on Windows, iOS, and Android. My only tip is if you are finding your experience less than acceptable try different countries/cities until you find an area that works well for you. Anytime Ive experienced any problem switching to another country or server has fixed the problem.

  • Chris Morris says:

    I love it for the ability to surf where ever I want regardless to where I live. I am not well so the internet is my lifeline to my friends and family and it keeps me sane. I have never had any problems with it.

  • Welly says:

    One of the easiest VPN’s to use for the price! Very user friendly, run ping test, find best speed server, connect. That easy. Also i have had download speeds up to 75 mbps, thats impressive for a vpn. Also, at only $2.50 per month, c’mon. No DCMA notices anymore 🙂 Also customer service is very fast responding and helpful!

    • Aazim Akhtar says:

      Hey Welly,

      Really appreciate your comment. It is really nice to see that the VPN is working smoothly for you.

  • Neil says:

    Customer service is great, very fast response and helpful information provided.

  • Jukka Isorinne says:

    I have now used the PureVPN service one year and had twice different issues due to my lack of understanding the program properly. When I turned to their customer service team to get some help, I have received an excellent, polite and swift support solving all of my problems. The program works excellently in my Mac and iPhone so I have to give my thumbs up with full satisfaction for this company and their VPN service service team including of course their program which works excellently on my devices.

    • Usman Hayat says:

      Dear Jukka Isorinne,
      We are glad that you found PureVPN Customer Support quite helpful. Keep using PureVPN on your desired devices and enjoy online freedom from anywhere.
      Thanks for reaching out to us.
      Cheers!!!

  • Luc says:

    Very satisfied with PureVPN, the support team was answering to all my Emails very rapidly and suggesting many ways for solving my problems, finally, the problems was with my network card on my PC and now everything is OK thanks to PureVPN support team

  • Pure VPN User says:

    I have used PureVPN for over a year now when a friend recommend it. During this time, I have used both the Online Chat Session facility and Email support. The few times I have used the helpdesk / support team, they have resolved (or provided answers) promptly. Based on my experience, I would have no hesitation recommended the software.

    • Salmi says:

      Dear Pure VPN User,
      Thanks for your valuable feedback. We are delighted that you found PureVPN useful and accomplished your objective. Keep using PureVPN and attain online freedom instantly.
      Cheers!!!

  • kevin leach says:

    Great technical service received from the chat live, highly recommended

    • Usman Hayat says:

      Dear Kevin Leach,
      Thanks for the feedback,
      We are glad you received high quality customer support that solved your queries instantly.
      Keep using PureVPN and secure your online privacy straightaway.
      Cheers!!!

  • Imperatam says:

    I was having problems connecting to BBC iPlayer so contacted PureVPN support. I received a response within the hour with guidance on how to use dedicated IP mode. Having followed the guidance, I could connect to BBC iPlayer immediately and the connection has not dropped at all since. Many thanks for a great service – would certainly recommend PureVPN if you want to access BBC from abroad!

    • Usman Hayat says:

      Dear Imperatam,
      Thanks for reaching out to us, We are glad that you watched your favorite content on BBC iPlayer with PureVPN.
      Enjoy online anonymity through PureVPN.

  • Anton says:

    easy to use and connects quickly. Doesn’t impede connection speed much that I can tell and LAN function is not disrupted.

    • Usman Hayat says:

      Dear Anton,
      Thanks for reaching out to us. We are happy that you can connect PureVPN on your desired devices hassle-free.
      Cheers!!!

  • Ericko says:

    Excellent app, it works very well, i like how easy it is with the location option. I keep recommending PureVPN to all my contacts.

  • Allan says:

    I’ve been using PureVPN for quite some time now, and as the title says, it just works.
    Hit connect, and within seconds, you’re hidden.

  • Vladimir Markov says:

    Easy install. Amazing after sales service with follow up emails to make sure I’m completely happy. Always great service through the website with someone ready to live chat if I have any queries. I highly recommend PureVPN! I’m totally happy with the product and the service!

  • Gary says:

    Very effective in hiding my real vpn. It’s very quick to connect to other sites around the world. Great service, fast enough for my needs, streaming, gaming, incognito 😉

  • Patricia says:

    Pure Vpn allows allows me to travel from the comfort of my own home because I am able to learn about different culture by watching new content from different regions. My favorite regions are Australia, United States, Norway, New Zealand, and all over Europe. Thank you Pure Vpn .

  • Jason says:

    Software that works perfectly for what it’s done. Quick subscription. Quick service and listening. No complexity in implementation. For a year more than satisfied. Thank you

  • Christian says:

    I am very satisfied with the service that you offer and your customer service is excellent. You do great follow-ups. If I send a tech support ticket it is responded to within a matter of 24 hours. And if I ever need to, I can just pick up the phone and contact you.

  • Sara Taylor says:

    Very easy to use, numerous servers to choose from, generally stable connections, and a full range of features. I’m very happy with PureVPN!

  • Martin says:

    Ease of use, relatively hassle free connection and so far no sudden disconnects. Makes me feel secure and safe.

    An excellent product!

  • Michiel Slater says:

    Always works and stays up-to-date. Connection speeds are great; streaming is no problem.

    Highly Appreciated 🙂

  • Ivan Lenhoff says:

    Don’t hesitate to buy this VPN. PureVPN is easy to use and with their Tutorials and Tips you will master this VPN Program.

  • O'Brien says:

    Have used PureVPN now for over 3 years and have had no problems, have always managed to access websites even where thay are blocked. PureVPN has also protected my computer from attacks. Am very happy with this software and can recommend it.

  • Disappointed Customer says:

    This is an awful service. I signed up towards the beginning of last year after reading countless glowing reviews, while foolishly ignoring the more critical reviews. The unparalleled speeds they boasted were probably the primary draw, and those definitely did not disappoint. The client GUI is very clean and easy to navigate, and there are a decent number of servers to choose from. Until a few months back, the service worked fine, more or less. I’d get occasional DNS leaks on some servers, and would have to trial/error my way through the list before finding a good one, but the servers always seemed to correct themselves after a few days. Being a fairly patient person, I wasn’t too bothered by the inconvenience of bouncing between servers, so long as I eventually found one that was secure.

    As of today, I have officially abandoned PureVPN in favor of NordVPN. Over the last few weeks, I have been having DNS leaks on pretty much every server I test, and all of my favorite go-to servers have become unusable. While connection speeds have remained consistently well above average, I’ve started having issues with my connection “stalling” — that is, I’ll lose connectivity to the internet and have to disconnect from the server. The issue is not my internet (I know that user-error is the prime suspect in these cases), as disconnecting immediately restored full connectivity. For whatever reason, their server decided to take a nap, forcing me to abruptly expose myself in order to change servers.

    Go with NordVPN. They’re not much more expensive, and their speeds are not much slower. I started using it about an hour ago, and I already feel much more secure. I’m thinking that the people posting positive reviews either don’t regularly test the security of the servers they connect to, or they’re shills.

    • VPNRanks says:

      Thank You for providing your valuable feedback. We are sorry to hear that the service did not come up to your expectations. We respect your decision of opting NordVPN. NordVPN is an impressive provider that has a huge server network globally. We expect you will enjoy complete online freedom according to your own terms.

  • Cnem says:

    Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I’ve tried everything the helpdesk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

  • Bonnie says:

    I bought this and paid good money thought it was for the year, but now they say i have used it up and for x amount each month but shit 80.00$ is a lot of money to be asking for more. Time to cancel and take my chances.

  • Trevor says:

    Can you use on Amazon fire stick without changing router ZYXEL communications ltd from UK Post office.

  • Nick Howard says:

    My best advice is to AVOID PureVPN at all costs! I purchased a two year subscription from them because they were one of only a few services which had a node in a location which I needed. From the very start the service was a problem. It took uncounted contacts to their tech service to FINALLY get it set up. I should have known then. The techs NEVER read what the one right before them had written. In addition, the “solution” they most often gave was to go to one of their “help pages”. The problem is, none of those pages have been updated and no longer look ANYTHING like what the app now looks like. Finally, it worked…. for about two months before the node which I needed stopped worked and defaulted to another town 200 miles away. Suddenly, I was back in the same cycle. And when they couldn’t’ resolve the issue, their solution was to say, “Sorry.” AVOID THIS VPN!!!

    • VPNRanks says:

      Hi Nick Howard,

      We are really sorry that the service didn’t work out for you. If you could share more details about the server you were trying to connect, perhaps we could help you out or reach out to PureVPN for further clarification.

    • John says:

      I completely agree with Nick. The only reason I still use this is because I got the 2 year subscription. I may just bite the bullet and get something else any way. I have tried to connect to every server I can and I’m lucky if I get 10 mb/s of my gigabit internet connection. Don’t get me wrong, I don’t expect gigabit internet over VPN but 100-300 mb/s is not asking too much. My complaint is that I have gotten 300+ in the past but now I can’t get over 10. Support is a joke. As Nick said you talk to a different person every single response. and every 3rd response is the canned original response. Their “solution” is to use the Chrome extension (which can get me 300 mb/s) but I didn’t buy a VPN to only protect one browser.

  • Gerry says:

    Sorry lots of typos. Can I use the same account with two separate firesticks in my own home

  • Cathie says:

    Hey! I am looking for vpn to watch the icc champions trophy. Will purevpn work? I have a subscription to OSN and also hotstar. Will pure work? I am receiving mixed reviews about the provider. Some places people are praising its features but there is also some negative chatter as well. Can you pls see and let know if the provider works for accessing both the service. Thanks in advance!

  • Shaun Paul says:

    I had subscribed to purevpn annual plan and been using their service for about three months. A distressing aspect of their service is the dashboard of client. If I enter a name of a country in server list, and then try to rename it, I will be halted with a bug. Besides this flaw, the service without any doubt offers remarkable performance and features like internet kill switch, dedicated IP and much more.
    Also, when I had tried to download a torrent from YIFY using purevpn, I faced sluggish network speed and it took hours to download a 782 MB movie file. I believe that degraded download speed was resulted by congestion on the US server. Can you suggest how can I improve my torrent downloading speed?

  • Hannah says:

    I just read your PureVPN review and it seems to be different from other websites. Which is a good thing I guess, since everyone is bashing the hell out of the provider. For me, it has worked well so far. I subscribed to their service almost a year back and I mainly use it when accessing my bank account. One of the things I noticed is the drop in speeds when I select maximum security settings. Perhaps that’s because of how a VPN functions (sorry I am not a techy). But overall the VPN has not caused any troubles that would make my life difficult.

  • Nick says:

    Best service. I bought it to stream channels online. The speed is good, much satisfied.

  • Christina says:

    I recently updated purevpn’s app on my iphone! It’s good that they fixed many issues that I was previously facing, like unexpected disconnection from servers. But I feel they can still do more to providing protocols. The latest version of iOS doesn’t support PPTP any longer. Which makes sense since PPTP is out dated and obsolete in many parts of the world. With that aside, having the option to change the language of the app is a nice touch, I can now use the app in Spanish. But I feel that my phone gets slowed down when I have the app running, is anyone else facing the same issue?

  • Andy Coe says:

    PureVPN is one of those services that will work perfectly most of the time but when things go wrong, they really go wrong. I used Purevpn on Windows for almost a year and had no problems. But as soon as I installed their new app on my Mac, I had frequent disconnections and slow internet speeds. This problem lingered on for more than a month and after many frustrating sessions with their support staff, the problem was resolved. Now I am finally able use the VPN on my Mac as I used to do on Windows.

  • Oriane Jornet says:

    I have been using Purevpn from past six months but did not know that it has split tunneling feature too. Thanks for the information which you provide. I have a quick question? Can I use the split tunneling feature in my three devices simultaneously?

  • Allen Saavedra says:

    The best thing which I like about purevpn is it’s split tunneling add-on. I use vpn for my office work whenever I am not in my home town. Due to online security we have to use a static ip which we white-list from our network administrator. Previously when I start work and in the mean time I am unable to visit social media and other sites because of using the white list IP, but after using the split tunneling option of pure I am using the both thing together on the same laptop. That is an awesome feature and the main reason to use pure.

  • barry says:

    Read their 7 day refund policy very, very carefully….They say if you exceed 3GB in 7 days then they will not give you a refund.

    https://www.purevpn.com/refund-policy.php

    I tried their service for 4 days and had a lot of server problems. They kept offering solutions but none worked. When I asked for the refund they then come up and say that you crossed the 3GB data limit.

    It’s just your word against theirs….

  • KarLa Mae says:

    I am using PureVPN from 18 months, yes there are some problem while using it on dynamic IP. But when you come on its dedicated IP then this may be one of the best VPN Provider. I personally use Netflix and Hulu while it’s dedicated IP which i originally get for my office use. I never get any buffering or picture quality issue which pure static IP. The only feature which i wish is pure offer is SmartDNS service which they recently pull down.

  • Mike says:

    Like gavin said, Avoid PureVPN like the plague. You will have a very hard time, if at all, getting your money back under their “7-days Money-back Guarantee”.

  • Leek says:

    Many VPNS worked with Netflix, but Netflix has started active hunt. I’ve seen multiple comments on reddit saying that PureVPN is not good for watching Netflix anymore… 🙁

  • gavin says:

    I tried to cancel my service under their “Hassle free 7-days refund policy”, after 3 days and well within the download limit, but was given the runaround for days. I have now raised a dispute with PayPal. Purevpn’s response was: “you are requested to please wait now, since you have opened the dispute and we
    have to wait for the decision that is made by the paypal”.

    AVOID AVOID AVOID!!!!

  • Alfhian EvilClown says:

    Unlike those other VPNs out there, PureVPN offers the best service when it comes to online security and privacy. I’m a simple man; I surf the internet, and I don’t want to be spied on. Many VPNs I used were a sellout to the federal goons, whereas PureVPN doesn’t even save your data logs. If you guys don’t believe this review, then take my comment as a testament on how good PureVPN is.

    • admin says:

      Thank you for your Valuable feedback.

      Best Regards,
      VPNRanks.com

      • CAS says:

        This is a load of rubbish. PureVPN is a scam. I spent hours working with “them” to make a connection only to finally conclude it does not work where i reside. They then informed me by email that my fully paid account was blocked until “with trembling fingers you must first verify your identity by sending a scanned document with your name and address on it (a clear attempt at identity theft is what that is!). I decided to terminate my account after that message, which was within 24 hours of opening it, and here it is 10 days later and no refund despite the claim that they will give a full refund within 7 days of opening an account. After repeated emails to them (we are always available 24/7) there is still no acknowledgement that they will abide by their full refund claim. Stay away from these scam artists if you know what is good for you.

      • barry says:

        +1…have just had the very same experience. They say they will refund but at the time of refund they come up with excuses of why they cannot refund.

        Cannot connect to their servers but they claim I used up over 3GB of data.

  • Hannah says:

    I have never used the PureVPN smartphone apps so I don’t know about any of that fancy mumbo jumbo, but my daughter installed the PureVPN dialer thiny on my desktop when she visited me last year on Christmas and I haven’t had any problems with the service ever since. I watch everything I want to see and even all the good shows on the netflix and bbc iplayer websites work wonderfuly. Bless my daughter for setting up PureVPN on my desktop for me. I dont know what I would have done without it. You get a little reluctant to learn about new technology at my age. I google it up sometimes when I feel that the speed might be slow or something, but the live chat people are always so helpful and friendly. I felt that the speed was dropping a bit once so I went to their website and told them. The had it fixed within the hour. Very nice people really. The poor people on the PureVPN live chat often tell me to try the tutorial guides, some purevpn reviews, or forums but when I tell them that I’m a little handicapped because of my age, they use TeamViewer to fix my problems. It truly is a marvelous feeling to get service like that.

  • Susan Wade says:

    Great PureVPN Review! The more I read it, the more I loved it! I am extremely glad to know that I am using PureVPN – a VPN network that provides 7-day money back guarantee. For a user who is broke almost every month of the year wink wink, I think PureVPN is doing a fantastic job at providing hands-on experience to the best online protection. I have tested their server strength myself and I can’t say that I have seen such an amazing connectivity before in my life. What’s impressive about PureVPN is that they provide you with real VPN servers and not the ones that are nonexistent; hence their connections and speeds never drop. They claim to provide the world’s largest protocol support, though I don’t agree with that I still believe that it is right there at the top with the top VPN providers of the industry. The writer has done justice to the PureVPN service review and it really gives you a complete picture of how the service works. I use PureVPN on my iPhone, iPad, Mac and on my wife’s Android phone, never even once PureVPN let me down! I am a happy customer and will definitely renew my contract with them as long as the service continues to work

  • Craig says:

    Honestly speaking I have read several PureVPN reviews, but I think this one deserves a round of applause for how well it is written and how deeply it inspects the services and features of PureVPN. I have been a VPN user for a long time and I am aware of all the ins and outs of the VPN technology but having read this review, I feel I should give this service a try. Was doubtful at first, may be because I had read vague reviews but now that I have read this detailed description of the service, I think this is worth trying!

  • virgil says:

    hi there community take care they are stealing your money, I bought 4 times 12 months licenses from purvpn to use them for the whole family but their servers are not secure at all german webpages find out your geo location with ease as I requested back my money as purevpn is advertising with their 3 days money back guarantee I was left aside for 3 weeks after I started a conflict through paypal who also did not support me with this as it is no phisikal thing a license so purevpn manager had a nice lunch on my costs and I also got no access to my new licenses anyway because I involved paypal. think twice befor you get there any license. greetings a friend

  • 汪明衡 says:

    I use PureVPN in China. It’s much faster running the client on windows and Android than connecting through native programs on Linux.This can be a headache for me because it has no client for Linux.

    • Danish Pervez says:

      I often hear Linux users talk about the difficulty of running a VPN on Linux because hardly any VPN service provider gives Linux users much attention. So far the only solution I see is one that I saw a a Linux newbie use when he switched from Windows to Linux because he wanted to try it out. Instead of configuring his Linux for his VPN, he went and configured his router. That way there was no need to tweak his Linux OS and he had the security of a VPN to cover him.

      PureVPN offers VPN routers as well as instructions to setup VPN on your current routers. Hit PureVPN’s online LiveChat support and ask them. They’re online 24/7 and should be able to help you. Do try and tell us how it works out for you. Good luck!

      • 汪明衡 says:

        I wonder what configuration that official clients provide,since I tried installing PureVPN client on windows in VMWare it has two options,one for China and the other for the rest of the world.Yeah I’m not familiar with network stuff though I’m not a newbie to Linux,here for example,I’ve never figured out what is a router all about de facto mentioned by people,a small device out there which is used to connect to internet and put right on your computer running all the time?Well,I don’t use that,I connect through PPPOE with a cable directly linked on my laptop.I guess it’s the configuration provided by them makes sense.

  • Kathy says:

    This has to be one of the best reviews for PureVPN I have ever read. Do you review software on demand?

  • Gina Owens says:

    I have used PureVPN in the past. I think PureVPN is great
    and it can do so much better as well. I used to use hide my ass before because
    the number of servers they had to offer was out of this world but I soon
    realized that I do not really need all those servers. Switching to PureVPN
    saved me money and gave me an equally good VPN I can trust on.

  • Steve Smith says:

    I just wish to heaven that purevpn would work on its
    interface. The other vpn providers have nice eye friendly colors and purevpn
    has an interface that looks like something out of a sega game from two decades
    ago.

  • Colin says:

    It takes a bit of looking around but once you get to know
    about all the features that PureVPN offers, you will never want to use another
    VPN. The service hardly ever gives you any down-time and the customer support
    is available around the clock. I sometimes use the customer support to find out
    which server is running on minimum load. Works great for me.

  • Cuong Nguyen Quang says:

    Updated: My account have been enabled.

    Thank PureVPN.

    • Danish Pervez says:

      Yepp, they’re pretty good that way. I’ve read countless cases about VPN services messing up users’ accounts, but I only see PureVPN’s users coming back to say that PureVPN resolved their issues. Kudos!

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