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NordVPN Refund | How to Cancel NordVPN Subscription in 5 Easy Steps in 2020!

Not satisfied with NordVPN and want a refund? There may yet me time to get your money back. But first, you must cancel NordVPN which takes a few steps as shown in this guide.


NordVPN might not have lived up to your standards, but does the provider deliver on its promise of a 30-day money-back guarantee. Although the process is a bit cumbersome and they will try their best to retain you when you claim a refund, NordVPN does have a legitimate 30-day refund policy.

In this guide, I’m going to show you the exact steps you need to perform to cancel the NordVPN subscription and get your refund.

Meanwhile, if you’re looking for an alternative, you might want to give PureVPN a try, it offers features like 6500+ servers in 140+ countries, the ability to unblock Netflix, dedicated P2P & streaming servers with 100% No-Log policy at a very affordable price – Starting at just $1.32/mo.

How to Cancel NordVPN Subscription & Get Refunded

  1. Head over to the NordVPN’s official website and log in using your credentials.
  2. Now next to “Change Plan” click the three dots and then click “Cancel automatic payments’
  3. Click ‘Confirm Cancellation’
  4. Lastly, Contact customer support and submit a cancellation request via email or live chat
  5. Wait for your refund to roll in.
  6. Next, we recommend you choose the best alternative to NordVPN so that there is no stop to your security.

Not sure how to proceed? Let me break down these steps for added clarity.

Canceling NordVPN recurring payments – Step-by-Step Guide

Step 1: Head over to NordVPN official site and sign in to your account


Step 2: Next, navigate to the “Accounts page”, click the three dots next to the “Change Plan” option and select “Cancel automatic payments”


Step 3: Now you should see a popup window asking to confirm the cancellation process. Click the “Confirm Cancellation” button to end automatic recurring payments.


Note: You will still be able to use NordVPN until your subscription plan lasts, but it won’t automatically renew after the current billing period.

Getting the NordVPN refund

After canceling the subscription, you will still need to contact the customer support in order to receive a NordVPN refund back to your account.

Step 4: After confirming that you really wish to cancel your subscription, contact customer support via live chat or email and ask for a refund.


Step 5: The representative will try his best to retain you and ask the reasons behind the refund request. Just hang in there, be patient, and they will approve your refund request (Refunds can take up to 10-days).


Note: If you don’t want to deal with customer support and their retention techniques, use email support instead of the live chat support. Both methods help you stop NordVPN subscription.

How to cancel the NordVPN subscription via email?

If you’re hesitant about talking to a live chat support representative, you can also cancel your NordVPN subscription by simply sending an email to NordVPN.

Step 1: To cancel your subscription via email, you need to follow step 1 – step 3 covered earlier.

Step 2: Once you’re done with that, just click on the “?” icon from the bottom right of the NordVPN website.


Step 3: Now, click on the email icon.


Step 4: Next, choose the Subject as “Subscription cancellation”, leave the Department as it is, type in your email, and for Description, just ask them to cancel your subscription. After that, click on the “Send” button.


Once your email is sent, you will receive an email stating that you’ve canceled NordVPN within an hour so. You might also get reached out by someone from NordVPN inquiring about the reason for cancellation. But, once you tell them that you don’t wish to continue using NordVPN, your refund request will get processed straight away.

How to cancel NordVPN subscription on Android & get a Refund?

If you use NordVPN on Android, keep in mind that uninstalling the app from your device won’t end your subscription and you will continue being charged by the company unless you cancel the subscription.

The above method will work if you purchased the subscription directly through NordVPN. But if you subscribed through Google Play for your Android device, the process works a little differently.

Follow the steps below to cancel NordVPN Android subscription:

  1. Head over to play.google.com.
  2. Sign in to your Google Account.
  3. Next, select “Subscriptions”
  4. Now, find and select the NordVPN subscription on the list.
  5. Lastly, click the “Manage” option and then “Cancel Subscription”.

That’s it, you’ve now successfully terminated your NordVPN subscription and get refunded. If you’re looking for alternative VPNs, head over to the page on Android VPN services for more options to choose from.

How to cancel NordVPN subscription on iOS via iTunes/App Store & get a Refund?

Similar to ending NordVPN subscription on Google Play Store, canceling NordVPN on App Store is also fairly simple.

The method works for NordVPN cancellations on iPhone, iPad, or iPod touch.

  1. Head over to the “Settings menu”, tap [your name], and then tap on “Subscriptions”.
  2. Now tap the subscription that you wish to manage.
  3. Lastly, tap “Cancel Subscription” to successfully cancel your NordVPN account.

Can you cancel NordVPN Anytime and Get your money back?

Yes, you can cancel NordVPN anytime. However, you will only be refunded if you make the cancellation and the refund request within 30 days of making the subscription payment.

So, the faster you act, the better are your chances of getting a refund. But even if you are satisfied with NordVPN, I still suggest canceling the subscription, especially if you are on a long-term plan. You never know if you’ll still need it after the current billing period ends, so there’s no need to keep the automatic payments enabled.

You can also get the NordVPN free trial by subscribing through Google Play or App Store but you will have to provide your credit card details. So, if you’re skeptical and don’t want to commit to a long-term plan from the get-go, using the free trial is a wise decision.

You can cancel NordVPN free trial the same way as the method described above.

Cases in which you might not be eligible for a refund?

While getting a refund from NordVPN is simple and risk-free, there can be some instances where you might not be eligible for a refund. For instance, if you claim a refund after the 30-day mark, NordVPN will decline your refund request.

Also, if you purchase NordVPN through iTunes and not directly through NordVPN’s website, NordVPN will not be able to process your refund request.

You will have to contact Apple and if your refund request meets their terms and conditions, only then you’ll get your refund. Prepaid cards and gift cards can’t be refunded either. Lastly, you will not be eligible for a refund if you violate NordVPN’s Terms of Service.

Things to Consider Before Cancelling NordVPN & get Refunded

NordVPN is not a foolproof service. It often undergoes problems and glitches that might force users to quit and cancel it. Some of these can be fixed through these NordVPN troubleshooting tips, but it not all the time. So just to give this VPN a fair treatment, let’s recount some of the better characteristics of NordVPN.

One of the key strengths of NordVPN is that it works with Netflix. Users can unblock multiple Netflix libraries with its vast range of servers including the US, UK, Canada, and more.

The VPN also offers specialized servers for torrenting. Users that regularly perform p2p-networking can use NordVPN’s p2p-optimized servers for unblocking torrent sites and downloading files.

NordVPN also works in China by leveraging its obfuscated servers. It is has become exceptionally difficult for VPN services to work within China thanks to strict regulation of internet traffic in the country. But NordVPN can bypass the Great Firewall of China through its obfuscated servers. It is a constant battle, however, as Chinese internet restrictions are continually widening.

NordVPN is also quite good in terms of compatibility. You can set up NordVPN on Firestick and take advantage of its unblocking capabilities to access geo-restricted streaming apps on the device.

Other streaming consoles and boxes are also supported. For instance, NordVPN on Kodi can also help to unblock restricted channels and add-ons.

In addition, you can also configure NordVPN on Roku, but the process can be needlessly complicated. This isn’t NordVPN’s fault, however, because Roku’s OS has no native support for VPN apps.

Users that prefer having a VPN directly configured on their router can install NordVPN on certain makes of routers. The provider supports 6 simultaneous connections, but if it’s running on your router then you can connect an indefinite number of devices with it.

Having said that, NordVPN is far from perfect. If you do experience any troubles, then I strongly advise you to act quickly and cancel your subscription so that you can still be eligible to receive your refund.

Get PureVPNBest Alternative to NordVPN

Which VPN should I get instead of NordVPN?

So now that your NordVPN account’s canceled, you might be looking for an alternative. Our best VPNs for the 2020 guide offer top recommendations which include PureVPN, Surfshark, and ExpressVPN. Let’s check out how these three VPN services compare to NordVPN.

1. PureVPN

  • 6500+ servers in 140+ countries
  • Military-grade 256-bit encryption
  • No-logging policy
  • P2P compatible
  • 10 simultaneous connections

With PureVPN, you get 256-bit encryption, a Kill switch, 6500+ servers all over the globe, and powerful security protocols to help you get past geo-restricted content.

Other than that, despite costing way less than NordVPN, PureVPN works flawlessly with Netflix, HBO, BBC iPlayer, and other popular VoD services.

Even more impressively, the service works in China and offers 10 simultaneous connections per account. Coming over to price and PureVPN’s cheapest plan starts from just $1.32/mo and is also covered by a full 31-day money-back guarantee. For a more detailed comparison, check out our NordVPN vs PureVPN blog.

2. Surfshark

  • 3200+ servers in 65 countries
  • Military-grade 256-bit encryption
  • No-logging policy
  • P2P compatible
  • Unlimited simultaneous connections

Surfshark is another popular VPN service with comparable features to NordVPN. It also offers 256-bit encryption, no logs policy, kill switch, multihop among other advanced features.

Similar to NordVPN, Surfshark can unblock all popular streaming services like Netflix US, Hulu, BBC iPlayer, Amazon Prime, and more.

But perhaps the best feature of Surfshark is its unlimited simultaneous connections. This makes Surfshake much more affordable than NordVPN.

As for pricing, Surfshark’s cheapest plan starts at just $2.21/mo and is also covered by a 30-day refund policy. For a more detailed comparison, check out our NordVPN vs Surfshark blog.

3. ExpressVPN

  • 3,000+ servers in 90+ countries
  • Military-grade 256-bit encryption
  • No-logging policy
  • P2P compatible
  • 5 simultaneous connections

Last but not least, we have ExpressVPN. This VPN service is more expensive than NordVPN, but it is also faster. ExpressVPN comes with premium features like VPN split tunneling, kill switch, 256-bit encryption, and much more.

For unblocking heavily geo-restricted content, ExpressVPN is a perfect choice. It can easily unblock Netflix and other popular streaming services.

As for pricing, ExpressVPN starts at $6.67/mo. Although expensive, ExpressVPN does support 5-multi logins and a 30-days money-back guarantee. For a more detailed comparison, check out our NordVPN vs ExpressVPN blog.


So now that you know exactly how to refund NordVPN, let’s go through some of the most frequently asked questions about NordVPN.

What is the refund policy of NordVPN?

NordVPN money back guarantee is super straight forward. The company gives you the freedom to test out their service for 30-days and if you’re not satisfied, you can claim a refund and get your money back.

In how many days can I request a refund from NordVPN?

From the day your NordVPN subscription is activated, you have exactly 30-days to claim a refund and get your money back.

Can I get a refund if I purchased NordVPN through the Apple App Store?

Sadly, NordVPN will not process your refund claim if you purchased a subscription from the Apple App Store. You will have to contact Apple’s support team regarding your refund.

Can I get a refund if I purchase a NordVPN subscription through a gift card or prepaid card?

No, subscriptions purchased through gift cards or prepaid cards can’t be refunded.

Can I get a refund if I purchase a NordVPN subscription through StackSocial or some other reseller?

Sadly no. NordVPN will not refund you your money if you purchased it from a reseller. You’ll have to contact the reseller directly to get a refund.

Wrapping Up!

NordVPN is a great VPN service, but no product is perfect for everyone. Thankfully, the 30-day-money-back guarantee is legitimate and the provider – after a small interrogation – will approve your NordVPN refund request which you should receive in your account in about 10 days.

If you have any questions about how to cancel NordVPN account and get your money back, let me know in the comments below and I’ll be happy to answer.

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Osama Tahir

Osama Tahir

Posts by Osama Tahir

Osama Tahir's Biography :

Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.

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