How to Cancel NordVPN to Get Refund in 2021 [Easy Guide]
Not satisfied with NordVPN and want a refund? There may yet be time to get your money back. But first, you must cancel NordVPN which takes a few steps as shown in this guide.
NordVPN might not have lived up to your standards, but does the provider deliver on its promise of a 30-day money-back guarantee? Although the process is a bit cumbersome and they will try their best to retain you when you claim a refund, NordVPN does have a legitimate 30-day refund policy.
In this guide, I’m going to show you the exact steps you need to perform to cancel the NordVPN subscription and get your refund.
But if you’re looking for an alternative to NordVPN, you might want to give ExpressVPN a try, it offers features like 3000+ servers in 90+ countries, the ability to unblock Netflix, dedicated P2P & streaming servers with 100% No-Log policy at a very good price – Starting at just $6.67/mo.
Detailed Guide: How to Cancel NordVPN and Claim Full Refund
Step 1: Head over to NordVPN official site and sign in to your account
Step 2: Next, navigate to the “Accounts page”, click the three dots next to the “Change Plan” option and select “Cancel automatic payments”
Step 3: Now you should see a popup window asking to confirm the cancellation process. Click the “Confirm Cancellation” button to end automatic recurring payments.
Note: You will still be able to use NordVPN until your subscription plan lasts, but it won’t automatically renew after the current billing period.
How do I get a refund from NordVPN?
After canceling the subscription, you will still need to contact customer support in order to receive a NordVPN refund back to your account.
Step 4: After confirming that you really wish to cancel your subscription, contact customer support via live chat or email and ask for a refund.
Step 5: The representative will try his best to retain you and ask the reasons behind the refund request. Just hang in there, be patient, and they will approve your refund request (Refunds can take up to 10-days).
Note: If you don’t want to deal with customer support and their retention techniques, use email support instead of live chat support. Both methods help you stop your NordVPN subscription.
How do I Cancel My NordVPN Subscription Via Email?
If you’re hesitant about talking to a live chat support representative, you can also cancel your NordVPN subscription by simply sending an email to NordVPN.
Step 1: To cancel your subscription via email, you need to follow step 1 – step 3 covered earlier.
Step 2: Once you’re done with that, just click on the “?” icon from the bottom right of the NordVPN website.
Step 3: Now, click on the email icon.
Step 4: Next, choose the Subject as “Subscription cancellation”, leave the Department as it is, type in your email, and for Description, just ask them to cancel your subscription. After that, click on the “Send” button.
Once your email is sent, you will receive an email stating that you’ve canceled NordVPN within an hour so. You might also get reached out by someone from NordVPN inquiring about the reason for cancellation. But, once you tell them that you don’t wish to continue using NordVPN, your refund request will get processed straight away.
Can I Cancel NordVPN Anytime?
Yes, you can cancel NordVPN anytime. However, you will only be refunded if you make the cancellation and the refund request within 30 days of making the subscription payment.
So, the faster you act, the better are your chances of getting a refund. But even if you are satisfied with NordVPN, I still suggest canceling the subscription, especially if you are on a long-term plan. You never know if you’ll still need it after the current billing period ends, so there’s no need to keep the automatic payments enabled.
You can also get the NordVPN free trial by subscribing through Google Play or App Store but you will have to provide your credit card details. So, if you’re skeptical and don’t want to commit to a long-term plan from the get-go, using the free trial is a wise decision.
You can cancel NordVPN free trial the same way as the method described above.
Why Am I not Eligible for a NordVPN Refund?
While getting a refund from NordVPN is simple and risk-free, there can be some instances where you might not be eligible for a refund. For instance, if you claim a refund after the 30-day mark, NordVPN will decline your refund request.
Also, if you purchase NordVPN through iTunes and not directly through NordVPN’s website, NordVPN will not be able to process your refund request.
You will have to contact Apple and if your refund request meets their terms and conditions, only then you’ll get your refund. Prepaid cards and gift cards can’t be refunded either. Lastly, you will not be eligible for a refund if you violate NordVPN’s Terms of Service.
Things You Might Want to Consider Before Cancelling NordVPN
One of the key strengths of NordVPN is that it works with Netflix. Users can unblock multiple Netflix libraries with its vast range of servers including the US, UK, Canada, and more.
The VPN also offers specialized servers for torrenting. Users that regularly perform p2p-networking can use NordVPN’s p2p-optimized servers for unblocking torrent sites and downloading files.
NordVPN also works in China by leveraging its obfuscated servers. It is fast too. In my testing, NordVPN managed to output a downloading speed of 96.92 Mbps on my 100 Mbps connection. Check out detailed NordVPN speed test results here.
NordVPN is also quite good in terms of compatibility. You can set up NordVPN on Firestick and take advantage of its unblocking capabilities to access geo-restricted streaming apps on the device.
Other streaming consoles and boxes are also supported. For instance, NordVPN on Kodi can also help to unblock restricted channels and add-ons.
In addition, you can also configure NordVPN on Roku, but the process can be needlessly complicated. This isn’t NordVPN’s fault, however, because Roku’s OS has no native support for VPN apps.
Users that prefer having a VPN directly configured on their router can install NordVPN on certain makes of routers. The provider supports 6 simultaneous connections, but if it’s running on your router then you can connect an indefinite number of devices with it.
Having said that, NordVPN is far from perfect. Some of its issues can be fixed through these NordVPN troubleshooting tips, but not all the time. If you do experience any troubles, then I strongly advise you to act quickly and cancel your subscription so that you can still be eligible to receive your refund.
What to Do After Cancelling My NordVPN Subscription?
After canceling your NordVPN subscription, you can either continue browsing the internet without any protection or you can go for some other best VPN service. You’ll want to get a VPN that can prevent your IP address from leaking, offers features like 256-bit encryption, and can help access blocked websites and streaming services.
If NordVPN is not to your liking, you can try other alternatives. To make the selection process easy for you, I’ve come up with a list of three VPN services that offer similar or better features than NordVPN, in the next heading.
Top Alternatives to NordVPN:
So now that your NordVPN account’s canceled, you might be looking for an alternative. Our best VPNs for the 2021 guide offer top recommendations which include ExpressVPN, Surfshark, and PureVPN. Let’s check out how these three VPN services compare to NordVPN.
Last but not least, we have ExpressVPN. This VPN service is more expensive than NordVPN, but it is also faster. ExpressVPN comes with premium features like VPN split tunneling, kill switch, 256-bit encryption, and much more.
For unblocking heavily geo-restricted content, ExpressVPN is a perfect choice. It can easily unblock Netflix and other popular streaming services.
As for pricing, ExpressVPN starts at $6.67/mo. Although expensive, ExpressVPN does support 5-multi logins and a 30-days money-back guarantee. For a more detailed comparison, check out our NordVPN vs ExpressVPN blog.
Surfshark is another popular VPN service with comparable features to NordVPN. It also offers 256-bit encryption, no logs policy, kill switch, multihop among other advanced features.
Similar to NordVPN, Surfshark can unblock all popular streaming services like Netflix US, Hulu, BBC iPlayer, Amazon Prime, and more.
But perhaps the best feature of Surfshark is its unlimited simultaneous connections. This makes Surfshake much more affordable than NordVPN.
With PureVPN, you get 256-bit encryption, a Kill switch, 6500+ servers all over the globe, and powerful security protocols to help you get past geo-restricted content.
Other than that, despite costing way less than NordVPN, PureVPN works flawlessly with Netflix, HBO, BBC iPlayer, and other popular VoD services.
Even more impressively, the service works in China and offers 10 simultaneous connections per account. Coming over to price and PureVPN’s cheapest plan starts from just $3.33/mo and is also covered by a full 31-day money-back guarantee. PureVPN is also listed as the top choice of our lifetime VPNs list. For a more detailed comparison, check out our NordVPN vs PureVPN blog.
So now that you know exactly how to refund NordVPN, let’s go through some of the most frequently asked questions about NordVPN.
Can I refund NordVPN?
Yes, you can refund your NordVPN subscription within the 30-day refund period. After the 30-day period, you will not eligible for a refund.
What is the refund policy of NordVPN?
NordVPN money-back guarantee is super straight forward. The company gives you the freedom to test out their service for 30-days and if you’re not satisfied, you can claim a refund and get your money back. But after the 30-day period, you will not be eligible for a refund. Also, NordVPN will not refund you your money if you purchase a subscription from Amazon, BestBuy, StackSocial, Apple’s App Store, etc.
How do I cancel my NordVPN in 30 days?
To cancel your NordVPN within 30-days, just contact NordVPN’s live chat support team and provide them with your registered email address. Once they check your account details, you will get your money back within 5-10 business days, depending on your bank service.
In how many days can I request a refund from NordVPN?
From the day your NordVPN subscription is activated, you have exactly 30-days to claim a refund and get your money back.
Can you cancel NordVPN 2 year plan?
Yes, you can cancel your 2-year subscription plan. In fact, all NordVPN subscription plans are covered by a full 30-day money-back guarantee.
How do I cancel my NordVPN auto-renewal?
To cancel NordVPN’s auto-renewal option, visit the “Accounts page” and click the three dots next to the “Change Plan” option. After that, click on “Cancel automatic payments” and then on ‘Confirm Cancellation’.
Can I get a refund if I purchased NordVPN through the Apple App Store?
Sadly, NordVPN will not process your refund claim if you purchased a subscription from the Apple App Store. You will have to contact Apple’s support team regarding your refund.
Can I get a refund if I purchase a NordVPN subscription through a gift card or prepaid card?
No, subscriptions purchased through gift cards or prepaid cards can’t be refunded.
Can I get a refund if I purchase a NordVPN subscription through StackSocial or some other reseller?
Sadly no. NordVPN will not refund you your money if you purchased it from a reseller. You’ll have to contact the reseller directly to get a refund.
How to Cancel Subscription Other than NordVPN and Get Refunded
NordVPN is a great VPN service, but no product is perfect for everyone. Thankfully, the 30-day-money-back guarantee of NordVPN is legitimate and — after a small interrogation — will approve your refund request which you should receive in your account in about 5-7 days.
After canceling your subscription, I would recommend purchasing a subscription to ExpressVPN. It is a very fast VPN and offers great features too.
If you have any questions about how to cancel your NordVPN account and get your money back, let me know in the comments below and I’ll be happy to answer. Also, check out our NordVPN review to get a proper idea of all the pros and cons of the service.
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