Express VPN Review

Quick Summary

Pros:

  • Prices starting from $8.32 per month
  • 30 days money back guarantee
  • 148+ VPN server locations across 94 countries around the world
  • 24/7 Live Chat support
  • Offers L2TP/IPSec, PPTP, OpenVPN and SSTP protocols

Cons:

  • No free trial
  • No paid trial

express vpn cta

 * 30 day money back guarantee

About Express VPN

Every now and then, we select a VPN service provider for the review. In our review, we analyze different features associated with the package plans offered by VPN service providers.

Furthermore, we test their performance in order to validate the authenticity of the promises they make. Based on the detailed analysis of the VPN service providers, we present our findings and recommendations based on solid grounds.

We provide you optimal alternatives to choose from; along with detailed analysis and critique of the features provided by VPN service providers. Today we will review Express VPN in order to interpret if the VPN service provider is worthy enough to be considered as an optimal alternative. This Express VPN review will critique the package plans, server availability and protocols supported by the VPN service provider.

Furthermore, we will also examine Express VPN’s device compatibility, customer support, payment options, software provided and tutorials (if any) in order to configure its unique selling proposition. This is not all; we will also review Express VPN’s log and privacy policy and check if the service provider offers a free trial to magnetize new users. Finally, we will test the service to determine the authenticity of the promises made, and validate Express VPN’s performance.

 

Express VPN’s Packages and Pricing

Firstly, we would like to discuss about Express VPN’s pricing and package plans; because, most of you would like to go for an easy-on-wallet VPN service. Which makes it quite obvious that price paid for a VPN service is one of the most important elements to consider before buying a VPN service.

While reviewing different VPNs, we observed that there are many service providers that do not offer diversity in their package plans. Most VPN service providers stick to monthly and yearly package offering only. However, Express VPN offers 3 different packages to choose from. Express VPN liberates your decision to choose from monthly, semiannually and yearly package plans.

express vpn cta

 * 30 day money back guarantee

You can register to Express VPN’s monthly package plan at the cost of $12.95 per month. In addition, you can save a few bucks by registering to Express VPN’s 6 months plan that will cost you $9.99 per month. However, the best offer among all is yearly package plan with price as low as $8.32 per month.

 

Unlike many other VPN service providers, Express VPN offers same benefits with each package plan offered. Most of the VPN service providers often discriminate when it comes to feature allocation; their features offered for yearly plan are completely different from monthly plan. It is like considering monthly subscribers inferior to yearly subscribers. On the other hand, Express VPN adopts standardized strategy for benefit sharing.

ExpressVPN Live Chat

Express VPN Servers

Server availability is another important aspect of a VPN service that needs to be examined before purchasing a VPN. Geographic dispersion of servers along with number of servers provided by a VPN service provider play a significant role in enforcing a purchase decision.

There are many reasons for you to buy a VPN; the most significant among them are related to privacy, security and censorship concerns. Availability of servers and their geographic dispersion promises broader access to geo-restricted content. Hence, a VPN can be considered as an effective tool to cope with censorship issues.

While reviewing Express VPN’s website, we came to know that the service provider has a wide range of servers available in 100+ cites in 78 countries. Express VPN thus enables you to access content from 78 countries of the world. Moreover, this feature ensures your privacy as you have complete liberty to connect any server you want and mask your real IP.

express vpn servers

 

express vpn cta

However, I could not find number of servers offered by Express VPN. So, I inquired this from their customer service representative. However, I received a bizarre response from the representative. He said that they cannot disclose exact number of servers for security reason which is quite odd. Let me give you some glimpse of my chat with Express VPN’s customer service representative.

ExpressVPN Live Chat

ExpressVPN Live Chat

Express VPN’s customer service representative says and I quote “All I can assure you is that each of the location can handle the bulk of the customers using the service”. Express VPN confidently states that their servers can handle bulk users; this probably means that they have huge number of servers scattered in 47 countries.

 

ExpressVPN Android App

The ExpressVPN app is compatible with all the Android devices that have Android version of 4.0 or above installed in them. You can use the ExpressVPN app on your Android devices for free for 1 day! The ExpressVPN app gives you access to mainstream streaming services like Netflix and Hulu from your region.

ExpressVPN app provides you with 97+ servers to choose from. You can connect your smartphones or tabs to these servers anytime to access all the blocked websites. It provides AES 256-bit encryption for your data and tunnels it through OpenVPN and L2TP protocols to keep it safe.

android vpn app

With ExpressVPN android app, you are set to get 99.99% uptime and unlimited bandwidth and speed to make sure your downloading and streaming processes are faster than ever. You can always protect your Android smartphones and tabs with ExpressVPN android app because it kills all the chances of snoopers hacking in to your devices to steal your data.

express vpn cta

Express VPN Protocols and Encryption

VPN service providers support diverse protocols. Through these protocols, a secure network is formed which tunnels your data with extreme protection. A user may prefer a particular protocol as per his/her convenience. Users unwilling to sacrifice their Internet speed often prefer Point-to-Point-Tunneling Protocol (PPTP) as it serves all basic purposes of a VPN with minimal effect on Internet speed.

However, there is another classification of users. These users are quite concerned about their privacy and security. Hence, they prefer more secure protocols such as Layer-to-Tunneling Protocol (L2TP), Secure Socket Tunneling Protocol (SSTP) and Secure Shell (SSH) etc. Furthermore, these users are also concerned about encryption supported by a VPN service provider.

In this section, we will critique the protocols and encryption offered by Express VPN. Express VPN supports different protocols such as PPTP, L2TP/IPSec, SSTP and OpenVPN along with 128bit and 256bit encryption. Express VPN by default connects with OpenVPN; however, users are liberated to select any protocol through manual configuration or software.

Express VPN Compatibility

Device compatibility of a VPN is another factor to be concerned for. A VPN that is not compatible with different devices is as good as nothing. Imagine if you buy a VPN that runs only on a computer or a laptop and does not support Android or iOS platform. In this case, your computer or laptop will be secure; but, your Smartphone will still be vulnerable to unauthorized access or online surveillance.

 

We all play different roles in the stage-show called life. Hence, we need a VPN that is in compliance with out on-the-go routine. Express VPN promises compatibility with different devices. You can configure Express VPN on different devices like Computer, Smartphone, iPad, Tablet and Router etc. Furthermore, Express VPN supports Windows, Mac, Linux, Android and iOS allowing users to experience Internet freedom no matter which device they use or platform they prefer.

Customer Support

Most of the VPN service providers brag about 24/7/365 availability; however, when you need them the most, they are seldom found. However, this is not the case with Express VPN. Express VPN claims its availability 7 days a week. However, based on my recent experiences, I found it hard to believe.

While reviewing a VPN service provider, I tried to contact its customer and tech support. It took them several hours to respond to a simple query; furthermore, the interaction wasn’t even facilitated through live chat. So, what was the point in bragging about 24/7/365 availability? Anyway, this review is based on analysis of Express VPN’s features. So, let’s get back to the track.

In order to test Express VPN’s customer and tech support, I left a message at their live chat. I was astonished by what happened next. Express VPN’s customer service representative responded within 10 seconds. In order to test his knowledge about the features offered and persistence in responding to my queries, I kept conversation going.

Our interaction lasted for around 20 minutes in which he responded to every question I asked with patience and perseverance. Therefore, I would like to rate Express VPN at 8/10 with respect to its customer and tech service.

ExpressVPN Customer Support

express vpn cta

 

Unique Selling Proposition

Among all the benefits and features offered, there is one attribute that outshines all. Express VPN offers 7-days-a-week live customer and tech support which is tried and tested in this review. Their customer service representatives are patient, persistent and equipped with all necessary information to answer your queries.

Hence, their customer and tech support can be considered as their unique selling proposition. Because, in a services industry the relationship between a buyer and a seller doesn’t end with the transaction; it goes along through after sales services.

Payment Methods

I believe that a VPN service provider should offer diverse payment methods to choose from. This will facilitate a user to select a payment method as per his/her convenience. In order to check the payment methods offered by Express VPN, we reviewed their official website. Express VPN facilitates its users by offering diverse modes of transaction. Express VPN accepts all leading Debit/Credit Cards (Visa, Mastercard, American Express and Discover etc).

express vpn payment METHODS

In addition, there are many who consider third party payments as reliable payment option. For them, Express VPN offers the most reliable transaction method of them all – PayPal. PayPal is one of the most trusted transaction platforms, frequently used by individuals around the globe.

That’s not all. Express VPN is also respects its users’ privacy. Thus, Express VPN accepts Bitcoin as well. Bitcoin as a payment method is trusted by those who are extremely conscious about their privacy and identity revelation. Acknowledging priorities and preferences of its users, Express VPN accepts Bitcoin to help its customers keep their identities discreet.

Hence, it can be said that Express VPN cares a lot about its customers and their freedom of choice with respect to payment.

express vpn cta

 

All-New-Shiny VPN Client for ExpressVPN

Many might not know this, but ExpressVPN conducts surveys and researches on regular basis to know their shortcomings. Many of such surveys have resulted in ExpressVPN coming up with a newly designed VPN client for its Mac users. The app is designed to provide an overall better experience to its users.

The new client now lets you select the servers as favorites and gives them the highest priority when you are looking to select the server. Now you can also select the regions and locations easily which are sorted alphabetically to make things easy for you. With the new VPN Client, you can always check if you are connected to the VPN or not.

In case your connection drops for any reason, the newly designed VPN Client reconnects you to the same server automatically. The Client can be downloaded and installed on all the Mac devices with OS X 10.8 or above in them.

Throttling-Free Servers

If you are a gamer or an online streaming lover, you ought to try the 30 throttling-free servers offered by ExpressVPN. The servers are fast and secure and ideal for all the gamers out there. With throttling-free servers, you will not experience lags or high pings while aiming for the headshot, and similarly will not experience pixelated online streaming.

Software and Tutorials Provided

One Express VPN offers free software that is compatible with different devices and platforms such as Windows, MacOS, Android and iOS etc. The software is user-friendly and free from complex command requirements. However, I couldn’t find any link to download the software from their official website.

Later, I discovered that Express VPN doesn’t allow you to download its software unless you purchase any of their package plans. After successful transaction, Express VPN sends you a confirmation email and the link from where you can download the software for your device. The software runs perfectly on all leading platforms as Express VPN is compatible with different devices.

ExpressVPN Verification Process

ExpressVPN Software

ExpressVPN Device Compatibility

In case if the software doesn’t support your preferred operating system or platform – don’t panic; Express VPN also provides detailed tutorials to configure a VPN manually on your device. Unlike many VPN service providers, Express VPN has clearly provided each and every step to ease the process of manual configuration.

ExpressVPN Device Setup Guide

express vpn cta

 

Setup Process

Express VPN is compatible with different devices and offers free software for almost all leading platforms. However, there are some devices/platforms upon which you will have to configure Express VPN manually. Don’t freak out – it is an easy process and we are here to guide you.

In this review, we will provide some steps that you need to follow if you wish to configure Express VPN on Windows 7.

Now, follow the steps prescribed below to configure Express VPN’s SSTP (Secure Socket Tunneling Protocol) connection on Win7.

Step 1

Express VPN doesn’t allow you to manually configure a VPN on your device unless you have purchased any of their package plans. In order to configure SSTP VPN on your Windows, you will have to purchase Express VPN’s account that supports PPTP, L2TP and SSTP.

 

Step 2

Once you have purchased Express VPN account, you will be sent a confirmation email. In that email, you will receive a download link which can be used to manually configure SSTP VPN on Windows. Access the link and download Express VPN’s dialer (zip file).

Step 3

Now you will have to extract the contents of zip file and then access the file named ExpressVPN_Windows7_SSTP.pbk.

Step 4

You can now select any server you wish to connect via your device. The VPN connection established between your device and preferred server will be created through Secure Socket Tunneling Protocol. After selecting your desired server click ‘Connect’ to proceed.

ExpressVPN Windows 7

Step 5

After successful completion of step 4, a new window will pop. You will just have to enter the username and password registered with Express VPN and that’s it; you’re good to go.

ExpressVPN Connection

If you wish to disconnect a VPN or switch to another server, just access the dialup created and click ‘Hang Up’. Now you can select any other server representing different regions and proceed.

ExpressVPN Network Connection

Log and Privacy Policy

Express VPN has a clear and concrete log and privacy policy. Log maintaining and online monitoring are the activities most VPN service providers don’t prefer to talk about. In fact, most VPN service providers don’t have clear clauses regarding user privacy. However, Express VPN clearly states each and everything. As you can read it from the snapshot given below that Express VPN doesn’t engage in maintaining user logs or monitors their online activities.

However, Express VPN has right to investigate the user if their assigned IP is suspected to be involved in criminal or unlawful acts. This isn’t something new though; every VPN service provider investigates a user if he is suspected to be involved in unlawful actions.

ExpressVPN Log and Privacy Policy

Express VPN Free Trial

Express VPN doesn’t offer a FREE trial. Since we all are fascinated with FREE things, they should have at least considered this attribute. However, Express VPN offers 30 days money back guarantee. This can be considered as an alternate for the FREE trial. Express VPN claims to provide a refund (terms and conditions apply) to users who don’t wish to continue with their service anymore. So, there’s no need to worry even if you have paid for a whole year; you will get your money back if you want to discontinue the service.

Conclusion

After thorough analysis of Express VPN’s features and package plans, it can be said that the service provider can be considered as an alternative. Express VPN supports PPTP, L2TP, OpenVPN and SSTP protocols to fulfill our privacy and security needs. Express VPN doesn’t offer a free trial; however, they offer 30 days money back claim which can be considered as a replacement. Express VPN offers free software and has an easy manual setup process; hence, the service can be rated on 8/10 with respect to use experience.

express vpn cta