ExpressVPN Not Working – 8 Easy Troubleshooting Tips in 2022
ExpressVPN may not work properly from time to time, but it shouldn't be too much of a hassle to fix with these 8 troubleshooting steps below.
ExpressVPN is one of the highly-rated premium VPN brands with a huge base of loyal customers. But even the most well-designed computer software can break sometimes and give an annoying error message.
2. Change ExpressVPN server locations
The first thing you should do is to try to change the server locations. ExpresssVPN offers over 3,000 servers in 94 locations, so you have a lot of options to choose from. In some cases, certain servers in the network can develop technical problems that are resolved by the provider after a while.
So, try connecting to different ExpressVPN server locations. If the issue is server-specific, you should be able to use ExpressVPN with other servers. Also note that ExpressVPN can be used with torrents on all servers, but it will automatically redirect you to different server locations where it’s safe to download P2P files.
It bears mention that ExpressVPN boasts fast servers that consistently deliver excellent speeds. You should receive high speeds even on remotely located servers, but for best performance, it is better to choose servers located closer to your physical location.
3. Update ExpressVPN app
If you’re using an older version of ExpressVPN, you should get the latest version. To obtain the latest ExpressVPN app, first, uninstall your existing app then visit the official ExpressVPN website to download the latest app for your device. Then proceed to download and install it on your device.
Since outdated app versions are no longer officially supported, they tend to develop bugs and connection errors. Moreover, it is risky from a security point of view to run these apps. So it is important to make you are always running the latest version of ExpressVPN for stable performance and security level.
4. Change VPN protocol on ExpressVPN
ExpressVPN uses OpenVPN UDP as the default protocol. This protocol combination offers the best balance of speed and security.
However, the UDP protocol is blocked in some countries such as the Middle East. You can try changing protocols, one by one until you find the one that works for you.
Here’s how you can change protocols in the ExpressVPN Windows app:
- Click the three horizontal lines to open the menu. Then choose ‘Options’.
- Click on ‘Protocol’ and choose one from the available options.
- You should try connecting to the VPN again after changing the protocol, one by one, in this order:
- OpenVPN TCP > L2TP > PPTP
PPTP and L2TP offer poor security and are not recommended.
5. Disable firewall/anti-malware
Some firewall and anti-malware software can block VPN connection ports. To test if your connectivity issues are being caused by a firewall or other similar protective programs, you will have to disable all of these programs and try connecting to an ExpressVPN server again.
If you are now able to connect to ExpresVPN after disabling this security software, then you will have to make an exception for ExpressVPN in the program that’s blocking it. The easiest way to do that is to follow these steps:
This should fix the problem of ExpressVPN getting denied access from a firewall/antimalware.
6. Flush the DNS
Oftentimes, because your system is unable to communicate with a DNS server, you will not be able to access the internet when connected to ExpressVPN. To fix this issue, you’ll need to flush your DNS settings. Here’s how you can flush DNS on a Windows computer:
7. Reduce the simultaneous usage of ExpressVPN
ExpressVPN won’t connect if you have exceeded the simultaneous connection limit. The provider supports 5 multi-logins which means you can use the same ExpressVPN subscription to connect to 5 different devices at the same time.
Since ExpressVPN supports Fire Stick, Roku, Kodi, and several routers, other than the common platforms of Windows, Mac, etc., make sure that you aren’t already connected to 5 devices when you’re experiencing connectivity issues on ExpressVPN (might involve reducing the number of friends you have shared your ExpressVPN account credentials with).
8. Contact ExpressVPN support with diagnostic information
The ExpressVPN app contains a built-in diagnostic tool to help developers (or even anyone tech-savvy enough) to troubleshoot problems. You can generate this diagnostic report and send it to the customer support of ExpresVPN so they can figure out exactly what the problem is and offer a solution.
To obtain the diagnostic report and send it to ExpresVPN customer support, follow these steps:
1. Click on the Hamburger icon (≡) > Help & Support > Diagnostic Information
2. Click the contact support button in the diagnostic file that opens next
3. Check the box “Include diagnostic information” and describe your issue with as many specific details as possible and click “Send to Support”
Fixes for ExpressVPN Not Working Issues in Specific Situations
Here are some services, devices, and platforms that ExpressVPN is often reported to exhibit problems with and their quick fixes:
ExpressVPN Router issues
ExpressVPN offers firmware for certain brands and models of routers to facilitate easy connectivity. You can learn about setting up ExpressVPN on routers here.
If you are unable to connect after successfully installing and configuring the ExpressVPN firmware, try removing all cables running between your computer, modem, router, and any other devices, turn off the router for 30 seconds and turn it back on. Also, make sure you are using the latest version of ExpressVPN.
Is ExpressVPN not working on Android?
There are several factors that can prevent the ExpressVPN app from establishing a secure internet connection on your Android device. Here are two common culprits to look out for if you are unable to connect to ExpressVPN on your Android device:
1. Other VPN apps and their profiles installed on your device can interfere with ExpressVPN and prevent it from working properly. To remove a VPN profile from your Android device, follow these steps:
- Settings > Wi-Fi & internet > VPN.
- Tap on the gear icon next to all the other VPN apps on your device.
- Tap on Forget VPN one by one.
2. The battery optimization feature on Huawei and Samsung phones can often prevent ExpressVPN from establishing a connection. Here’s how to disable the battery optimization option:
- ‘Settings’ > ‘Apps & notifications’.
- ‘Advanced’ > ‘Special app access’.
- ‘Battery optimization’ > ‘All apps’.
- Tap on the ExpressVPN app.
- Finally, tap on ‘Don’t optimize‘ > ‘Done’.
Also, make sure to download the latest version of ExpressVPN and contact ExpressVPN support if the issue persists.
ExpressVPN with Netflix – Troubleshooting Steps
ExpressVPN has an excellent success rate when it comes to unblocking popular Netflix libraries such as the US, UK, Germany, France, etc. However, some users may face problems getting ExpressVPN to work with Netflix.
The first thing to try when you face the ExpressVPN Netflix error is to change your server location. If that doesn’t work, you should contact the ExpressVPN support team. These guys always have updated information about servers that are currently working with Netflix and can direct you towards the right server location.
If you’re an iOS user and ExpressVPN is not working on your iPhone, then it’s been reported that changing the VPN protocol to IKEv2 helps unblock US Netflix. ExpressVPN offers this protocol only for iOS devices so you can change the VPN protocol to make it work with Netflix.
Nonetheless, ExpressVPN is super-efficient for Netflix and users generally won’t experience any hurdle when using it to stream their favorite content.
ExpressVPN with BBC iPlayer – Troubleshooting Steps
Even though BBC iPlayer is a free streaming service, it is the UK’s largest streaming service. Because of this, BBC iPlayer has deployed powerful geo-blocking technology to prevent users from outside the UK to access BBC iPlayer. As a result, a lot of VPN providers sometimes don’t work with BBC iPlayer.
Here are the potential reasons that can block ExpressVPN from unblocking BBC iPlayer:
- The server that you’re using is blacklisted by BBC iPlayer.
- Cookies on your device are giving away your actual location to BBC iPlayer.
- Your IP address is leaking.
When the VPN connection is established with a UK VPN server location, you can get diagnostic information by checking for potential IP or DNS leaks before accessing BBC iPlayer. If your IP is leaking, it means your IP address has not been changed to the UK (or the VPN server you are connected to).
ExpressVPN Amazon Prime not working
Similarly, users that are unable to access Amazon Prime Video can resolve the issue by switching to different servers. Once again, ExpressVPN’s customer support can come in real handy and help you find out servers that are effective for unblocking Amazon Prime from abroad. So, if you’re facing this issue don’t hesitate to reach out to ExpressVPN’s customer support.
ExpressVPN not working with Hulu
Some ExpressVPN servers work better with Hulu than others. The last time we checked, New Jersey 3 and Denver server locations were able to unblock Hulu.
However, the ability of VPN servers to work with different streaming platforms keeps changing over time. Contact customer support to learn which server location will work best for your needs.
ExpressVPN not working in China
One of the fixes that work for mobile users of ExpressVPN in China involves the following actions:
- Open your Phone’s settings > Manage apps > ExpressVPN > Clear data.
- Once data has been cleared, re-open the ExpressVPN app
In addition to this, there are some ExpressVPN servers that work more effectively in China. These are:
- Hong Kong 1, Hong Kong 4, Tokyo 1, & Los Angeles 3.
ExpressVPN is one of the few VPNs that work in China. However, Chinese VPN filtering technologies aka “The Great Firewall of China” are extremely strong and capable of blocking even the most powerful VPNs.
So, if you’re unable to make ExpressVPN in China, try the above steps. If you’re still facing issues, then contacting customer support is your best bet.
Tried all the methods above but still no progress? Maybe it’s time to try a different VPN and cancel the ExpressVPN subscription. For instance, here’s how ExpressVPN compares to Surfshark, a highly affordable VPN with premium features:
|Price||$2.30/mo (Save 81% on 2 Years + 2 Months Free Plan with Surfshark Antivirus)||$6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan)|
|Servers||3,200+ in 65+ countries||3,000 in 94 countries|
|Customer Support||24/7 live chat & email||24/7 live chat & email|
|Logging Policy||Zero Logs||Zero Logs|
|Jurisdiction||The British Virgin Islands||The British Virgin Islands|
|Compatibility||All devices||All devices|
If you are not an ExpressVPN subscriber yet but want to try out the service, it is advisable to first get the trial version of the app. ExpressVPN’s free trial is a great way to test the service before committing to a full subscription.
Now that we’ve covered some of the common troubleshooting steps for ExpressVPN, let’s check out some FAQs relating to today’s guide.
Why is my ExpressVPN not working?
Because some websites block IP addresses associated with ExpressVPN, you may encounter connectivity issues. Try switching servers to fix this issue.
Why is my ExpressVPN unable to sign in?
If you’re unable to sign in to your ExpressVPN account, you might be using the wrong username, password, or activation code.
Why is my ExpressVPN unable to connect?
The reason why you’re unable to get ExpressVPN to connect properly could be because you’re using the wrong protocol. Try switching to all available protocols one at a time to see if that works for you.
How can I tell if ExpressVPN is working?
To check if ExpressVPN is working properly, use our IP checking tool. If you see an IP address that is associated with ExpressVPN’s server, that means that ExpressVPN is working fine.
Why does ExpressVPN keep disconnecting?
The reason why your ExpressVPN app keeps disconnecting randomly could be because of the device you’re using, its operating system, or its connection type. The easiest way to fix this issue is to contact ExpressVPN’s support team.
Why is my VPN connected but not working?
If you’re connected to a VPN, but it isn’t working, you can do various things such as disconnecting from your server and choosing another one, checking your network settings, disabling your firewall, ensuring that the opened ports are right, and reinstalling your VPN. If none of that works, you’ll have to contact your VPN provider.
Has Netflix blocked ExpressVPN?
No, even though Netflix has robust VPN detection technology, ExpressVPN easily bypasses that by refreshing its IP list from time to time. Netflix doesn’t have the right to broadcast all content globally due to licensing restrictions and agreements with its content partners.
However, VPNs like ExpressVPN can easily bypass these geo-restrictions and let you access the blocked content.
ExpressVPN is probably the most popular VPN brand in the market. It is also one of the best VPNs for Mexico and other countries. Yet, even this VPN isn’t immune to errors and annoying bugs. If you’re an ExpressVPN user, try the above-mentioned methods to resolve the issues you may be facing.
If all else fails, you can always go with a better alternative, such as Surfshark. It also offers similar features as ExpressVPN but at a much lower cost of $2.30/mo (Save 81% on 2 Years + 2 Months Free Plan with Surfshark Antivirus).
To get more information about ExpressVPN, check out our ExpressVPN review.