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Surfshark VPN Review 2019

Surfshark is an all-rounder VPN service that works with Netflix / torrenting and costs only $1.99/mo, but does it deserve the 4.0-star rating? To find out everything that's good and bad about Surfshark, check out my in-depth review.

Based inBVI [SAFE]
Price$1.99/mo
Servers1,040+ (61+ Countries)
LogsNo Logs
Multi-loginUnlimited Devices
Refund30 Days
RecommendedYes
WebsiteSurfshark.com
Surfshark Deals

Surfshark VPN is no longer the new kid on the block. I’ve seen this British Virgin Island based VPN grow from just 100 to 1040+ servers in a little over a year.

There’s a lot to love about Surfshark. To start off, the service works great with both torrenting / Netflix and offers snappy 24/7 customer support.

In terms of speeds, the servers I tested managed to crunch out around 9.85 Mbps download speeds on my 10 Mbps connection.

In terms of security, Surfshark offers 256-bit encryption, multi-hop, kill switch, Whitelister, CleanWeb and much more for just $1.99/mo.

On the surface, Surfshark looks flawless. However, the service isn’t flawless. Considering that Surfshark could work on better network coverage and faster email support, I’ve given this service 4.0 out of 5.0 stars in my Surfshark VPN review.

My Rating Criteria

To thoroughly test out the pros and cons of the service, I’m going to test Surfshark on my 9 step rating criteria:

  1. Jurisdiction – Where is Surfshark located?
  2. Security – Is Surfshark VPN Safe?
  3. Leaks – Does Surfshark leak IP, DNS & WebRTC?
  4. Servers – Does Surfshark work in China?
  5. Speed – Is Surfshark good for Torrenting?
  6. Streaming – Does Surfshark work with Netflix?
  7. Compatibility – Which devices can I use Surfshark with?
  8. Pricing – Surfshark Prices, Refund Policy & Free Trial
  9. Trustworthiness – Does Surfshark keep logs, Trustpilot Reviews, Warrant Canary & Support

Jurisdiction – Where is Surfshark located?

Surfshark VPN is headquartered in the British Virgin Islands, which is a privacy-friendly region with no mandatory data retention laws. This is great since it allows Surfshark to truly follow a no-logs policy.

Another reason why Surfshark’s geographical location matters so much is the fact that BVI is based outside the jurisdiction of the infamous 5 eyes, 9 eyes, and 14 eyes alliances.

This prevents internet service providers from secretly collecting user data or from corporating with law enforcement agencies regarding ongoing investigations.

Security – Is Surfshark Safe?

Hands down, Surfshark VPN is one of the most secure VPNs in the industry. If you go through the features list of Surfshark, you’ll see that this provider offers unbreakable AES 256-bit encryption, leak protection, Kill switch, secure protocols along with additional features to keep you safe and secure.

surfshark-security-features

Let’s go through each of these features in detail, shall we?

VPN Protocols and Encryption

The dedicated desktop app of Surfshark packs in two VPN protocols, IKEv2, and OpenVPN with a variation of TCP and UDP. Speaking of OpenVPN, the iOS app of Surfshark VPN now supports OpenVPN protocol.

Surfshark has also recently added Shadowsocks protocol in the Windows and Android apps, but it is still in the beta testing phase. 

surfshark-protocols

The IKEv2 protocol is although fast and offers excellent smartphone compatibility, it isn’t the safe protocol out there. In fact, there is evidence of NSA actively exploiting this protocol. OpenVPN, on the other hand, is the industry benchmark and the safest protocol currently used by VPN providers.

If we talk about encryption, Surfshark VPN uses AES-256-CBC/AES-256-GCM cryptography standards. This level of encryption is also extremely proficient and can thwart even the most advanced hackers.

Multihop Feature

With Surfshark’s Multihop feature, you can establish a chain of VPNs and take IP masking to the next level. For instance, you can connect to Surfshark’s servers in France and the United Kingdom simultaneously and virtually appear in two different locations.

surfshark-multihop-feature-for-ios-connected-to-united-kingdom-and-france-server

This feature can add an extra layer of security to combat advance online surveillance. In terms of performance, I found the Multihop feature to be not all that slow. Despite being connected to two different servers, I didn’t notice too much of a speed drop.

CleanWeb

CleanWeb is a built-in feature of Surfshark VPN that blocks ads, trackers, and malware. I particularly love this feature because it actively blocks annoying advertisements.

Here’s a screenshot of Surfshark’s CleanWeb feature in action:

surfshark-cleanweb-feature

Kill Switch

Surfshark VPN also comes with a built-in Kill Switch feature that prevents IP leaks in case your VPN service suddenly stops working. This feature is so smart, it automatically kills your internet whenever you lose connecting with the VPN server.

I tested out this feature by downloading a torrent file and then disconnecting from the VPN server midway. As soon as I disconnected from the VPN server, Surfshark automatically disabled my internet connection.

Whitelister

surfshark-Whitelister-feature-in-action-min

As the name suggests, Whitelister is a split tunneling feature that allows you to custom exclude specific apps or websites from connecting via a VPN.

This feature is great if you prefer securing certain sensitive apps and websites while excluding other apps that you might use for streaming and general browsing.

One way Surfshark’s Whitelister feature stands out is the fact that it can be used in a reverse manner. For instance, instead of just excluding apps or websites, you can even add apps or websites that you want to protect with the VPN.

To test out this feature, I added my browser to the list and the Whitelister feature worked exactly as advertised.

No Border

No border is a Surfshark feature that allows you to bypass geo-restrictions and unblock websites.

I’ve tested this feature with most geo-restricted websites like Netflix, BBC iPlayer and it all unblocked without too much effort.

Though it’s worth noting that some websites may require you to experiment with different servers to get everything working.

Private DNS and Leak Protection

Private DNS is a feature that basically routes all your network request through Surfshark’s DNS servers instead of using default DNS servers used by your ISP.

Leak protection, on the other hand, prevents accidental IP, DNS, and WebRTC leaks, I’ve tested this feature in the leak test section of this Surfshark VPN review.

Camouflage Mode

Surfshark’s Camouflage Mode basically masks your internet traffic and prevents your ISP and anyone else from spying on you. Although this feature is advertised as a “mode”, there is no option available inside the app to toggle on or off.

IP Masking

The IP masking feature of Surfshark VPN is pretty self-explanatory. This feature masks your original IP address and basically allows you to spoof both your identity and geographical location.

Surfshark-ip-masking-feature

Additional Security Features

Aside from the features we’ve looked so far, there are two more features that Surfshark offers. But you will have to pay an extra $0.99/mo for these features. Let’s start with Hacklock.

Hacklock

Hacklock is a security feature that scans the web to prevent possible damages and alerts you in case your email gets leaked.

BlindSearch

BlindSearch is a feature that searches the web privately & efficiently with no ads or logs. This feature can provide you with unbiased and organic search results.

Leaks – Does Surfshark leak IP, DNS & WebRTC?

Surfshark VPN passed my leak test without failing once. I tested Surfshark IP, DNS, and  WebRTC leaks using a variety of online leak testing tools like IPleak.org, DNSleak.com, and ip8.com.

IP Leak Test

For the IP leak test, I connected to the New York server before visiting IPleak.org. The screenshot below is not showing my original IP address:

Surfshark-IP-Leak-Test

DNS Leak Test

To test for DNS leaks, I connected to the US server again but this time through Chandler city. Again, the screenshot below is not showing my original IP address:

Surfshark-DNS-Leak-Test

WebRTC Leak Test

Lastly, I tested Surfshark VPN for WebRTC leaks using the US server. The screenshot below shows that ip8.com did not expose my WebRTC information:

Surfshark-WebRTC-Leak-Test

Servers – Does Surfshark work in China?

Surfshark VPN is among the very few VPNs that do work in mainland China. With 1040+ servers in 100+ locations and 61+ countries including Hong Kong, it provides stable connections in most parts of China.

Speaking of network coverage, Surfshark offers servers in every continent except for Antarctica. The way Surfshark manages to do this is because it uses a mix of both physical and virtual servers.

This way, even if Surfshark VPN doesn’t offer a physical server in Albania for instance, it’s virtual server location can still give you access to all regional content available in Albania. This is exactly how Surfshark’s Hong Kong server compensates for the nonexistent Chinese server.

You can connect to Surfshark’s physical and virtual server locations by paying attention to the new icons on the official website.

surfshark-virtual-and-physical-servers-new-icons

Speed – Is Surfshark good for Torrenting?

Yes, Surfshark VPN is an excellent choice for torrenting and P2P. If we talk about speeds, this VPN managed to deliver decent connection speed that’s perfect for torrenting and overall browsing. This is because Surfshark offers plenty of servers that are optimized for P2P and torrenting.

During my own testing, I managed to download average size torrent files relatively quickly without abrupt connection drops or speed fluctuations.

Surfshark-speed-for-torrenting

To test how much Surfshark can crunch out, I performed the speed test using Speedtest.net and my base 10 Mbps Internet connection.

speed-test-without-vpn-on-10-mbps-connection

Here are the speed test results for Surfshark’s US and UK servers:

Surfshark US server

The download speed that I managed to get on the US Atlanta server was 8.45 Mbps and the upload speed was 8.99 Mbps.

This is seriously impressive, however, the only thing that I wish could have been better was the ping, which managed to peak at around 449 ms.

surfshark-speed-test-on-10-mbps-connection-us-server

Surfshark UK server

The speeds on the UK Glasgow server were even better. If we talk about download speeds, Surfshark VPN managed to achieve 9.34 Mbps download, 9.45 Mbps upload and 283 ms pings.

surfshark-speed-test-on-10-mbps-connection-uk-glasgow-server

Considering the overall speeds test results, Surfshark performed exceptionally well.

Streaming – Does Surfshark work with Netflix?

Yes, Surfshark VPN actually works great with Netflix. This is seriously impressive considering that most VPNs nowadays will prompt you to the infamous proxy error.

For my Netflix test, I connected to the US St. Louis server of Netflix and streamed the famous “300” movie. Surfshark not only played the movie within seconds but also delivered HD picture quality.

surfshark-connected-to-us-server-playing-300-movies-on-netflix

I also managed to unblock the UK library of Netflix as well. This is great, however, what’s even more impressive is the fact that Surfshark claims it can unblock 16 different Netflix libraries.

Compatibility – Which devices can I use Surfshark with?

On the compatibility front, Surfshark VPN can be used with Windows, macOS, Linux, iOS, Android and a bunch of other mainstream devices. Not only that, Surfshark offers unlimited simultaneous connections.

surfshark-compatible-devices-and-operating-systems

When I first played around with Surfshark VPN over a year ago, it was only available through the Android app and its browser extensions. However, all that has changed. Now, you can even configure Surfshark directly on to DD-WRT, Tomato and AsusWRT routers.

Here’s a complete list of Surfshark compatible devices:

Desktop & LaptopsPhones & TabletsBrowsersSmart TVsConsolesTrust DNS
macOSiOSChromeFire TVXboxTrust DNS
WindowsAndroidFirefoxApple TVPlayStation
LinuxOther TVs

One new app that you might have noticed in the table above is Trust DNS. This app is totally free to use and can help you change your DNS to bypass censorship, unblock websites, and browse privately.

User Experience

Surfshark VPN boasts user-friendly apps for a variety of devices. These apps sport new versatile design and are extremely easy to navigate. Everything is snappy and options are very easy to find.

surfshark-ios-app-user-interface-and-hands-on-experience

Overall, Surfshark is designed with newbies in mind. It might seem too bland to users that are accustomed to fancy visuals, but it gets the job done without any gimmicks.

Now I do not know about you, but simplicity has a charm of its own. So, I think it has done a great job keeping it simple and intuitive to use.

Pricing – Surfshark Prices, Refund Policy & Free Trial

Surfshark VPN is one of the most affordable VPNs out there. In fact, the 24-months plan for Surfshark only costs $1.99/mo +3 months free and comes with an 83% discount.

Surfshark also offers two other subscription plans. The 1-month is a bit expansive and also doesn’t offer any discounts, however, the 12-months plan comes with a 50% discount.

Surfshark Pricing Plan

Here is a list of all Surfshark budget-friendly pricing plans:

You can make payments through credit cards, PayPal, Google Pay and even through Cryptocurrency.

Refund policy

Surfshark offers an extensive 30-day money-back guarantee. This is great since you can get a complete refund in case you end up not satisfied with the service.

That said, there are a couple of things worth noting in the Terms of Service section if you plan on getting a refund. For instance, refunds are not eligible on purchases made through gift cards or prepaid cards.

Is Surfshark VPN Free?

Yes, Surfshark VPN offers a 7-day free trial, but only for the Android and iOS apps. That said, if you avail the 30-day money-back guarantee, you can try out the service risk-free on Windows, Android, iOS and browser extensions as well.

One thing to note is that you will have to provide your Credit Card information to get a refund after 30-days. If you’re curious how the 30-day trial works, check out this separate blog on Surfshark free trial.

Trustworthiness – Does Surfshark keep logs, Trustpilot Reviews, Warrant Canary & Support

Surfshark follows the concept of no data logging. Surfshark is headquartered in the British Virgin Islands, which as we’ve discussed earlier, is a jurisdiction with no mandatory data retention laws.

If you go through Surfshark’s privacy policy, the provider mentions that it does not log the following information:

  • IP addresses
  • Browsing history
  • Session information
  • Used bandwidth
  • Connection timestamps
  • Network traffic and other similar data

Surfshark-Logging-Policy

This is seriously impressive considering the fact that Surfshark only collects emails, encrypted passwords, billing information and order history.This is pretty standard and cannot pose a threat to user privacy.

Surfshark Trustpilot Reviews

Surfshark has received an overall 4.5-star rating on Trustpilot. If we talk about reviews, out of 522 individual user reviews, Surfshark has received 75% positive reviews. What’s even more impressive is the fact that only 7% of users have rated the service as “bad”.

surfshark-trustpilot-reviews

That being said, on the official Trustpilot profile of Surfshark, Trustpilot has posted a notice stating that they don’t have any recent records of Surfshark asking their customers to review them using Trustpilot’s invitation services.

surfshark-trustpilot-ratingNow I can’t say for sure, but there might be a possibility that some of the reviews posted on Trustpilot might be fake.

Independent Security Audit by Cure53

To make their service more transparent and secure, Surfshark recently carried out an independent audit of its service through a German cybersecurity organization called Cure53.

The company tested the Chrome and Firefox browser extensions and reported only two security vulnerabilities which were promptly fixed.

The initiative taken by Surfshark is highly commendable as not every VPN service submits its apps for autonomous inspection.

Surfshark Warrant Canary

If you don’t know, a warrant canary is basically a small document that informs customers of National Security Letters, Gag Orders, and any Warrants that the provider has received to date.

Impressively, Surfshark has not received any subpoena or orders to disclose customer information as of October 26, 2019:

0 National Security letters;
0 Gag orders;
0 Warrants from a government organization.

Surfshark Customer Support

Surfshark’s customer support is fast and responsive. If we talk about the live chat facility, Surfshark’s customer support representatives are knowledgable and provide prompt solutions to any technical queries.

I asked their support agent Edd a simple question and immediately got a response back within seconds:

Surfshark-customer-support

Email support, on the other hand, was not all that fast, however, I still managed to get a response within a couple of hours.

Aside from the option to use the live chat or email support, Surfshark also offers a dedicated help section with useful information in the form of FAQs, Setup guides and other tutorials.

Do I Recommend Surfshark?

Yes, I highly recommend Surfshark.

There’s a lot that I like about Surfshark VPN. The fact that it offers fast speeds with barely any speed drops is truly impressive. I also like the fact that Surfshark works exceptionally well with Netflix and offers 1040+ servers for only $1.99/mo.

However, I still wish to see more servers added to the list. Especially a dedicated server for China.

I’m also a bit skeptical about the Trustpilot reviews of Surfshark. Something tells me not all reviews are legitimate – not sure about that.

But considering overall features, pricing, customer support, and trustworthiness, Surfshark is one phenomenal VPN service.

This concludes my Surfshark VPN review. Let me know your thoughts about Surfshark in the comments below.

Abdul Rehman

Abdul Rehman

Author
Posts by Abdul Rehman

Abdul Rehman's Biography :


Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.


24 Responses to Surfshark VPN Review 2019

  1. Giusepe says:

    After I decided to get a VPN, I was looking for something, which was affordable for a student’s wallet and would be recommended for streaming and torrenting. I decided to try out Surfshark and thought that if I don’t like their services, I can get a refund. I have discovered they have a CleanWeb feature, which prevents ads and tracking, although while using it, a couple of ads did pop-up while I was on Youtube watching videos on my phone. Anyway, as this wasn’t the deal-breaker for me, after using it for half a month, I decided to stick with it since the price was quite low, and all other features worked smooth.

    • Usman Hayat says:

      Dear Giusepe,
      Thanks for reaching out to us. We can safely you did the right thing eventually by subscribing to Surfshark. The VPN gives you online freedom alongside better streaming speeds to help you watch your desired TV shows or movies from anywhere.
      Apart from affordable pricing, you can get various privacy features like camouflage mode, kill switch, and so on.
      Cheers!!!

  2. Damon says:

    I payed for the 2 year membership because it had a 30day money-back guarantee. I used it for 2 days and it would not download any videos through Kodi (which is the reason I bought it). I switched back to the VPN I had been using and it went back to working fine. I emailed Surfshark and told them I wanted a refund 2 days ago. I received an email wanting me to explain the problem, which I did, and I didn’t get a refund. I sent another email that afternoon and got the exact same message. I replied to that and still haven’t heard anything back. I will now have to contact my credit card to have them do a charge back since this company apparently doesn’t respond to their refund guarantee. I would stay away from this company due to its shady practices. You have been warned!!

    • Surfshark says:

      Hello, Damon. We would like to apologize for this situation on behalf of the Surfshark customer support team. It should be noted that we are deeply concerned about your issue and hope to see you back to our customer support anytime soon. In addition to this, our 30 days money-back guarantee applies to all our customers, so you don’t need to contact your bank as we will issue the refund immediately once you send us an email again. Once again, let us apologize if we misunderstood each other.

  3. Dave Greiman says:

    1. How many many users are allowed per account?
    2. And does it have an App that serves with an iPad?

    • VPNRanks says:

      Hello Dave Greiman,

      1. Surfshark has unlimited simultaneous connections per account.

      2. It offers a dedicated app for iPad.

  4. Steve93 says:

    I’ve been using Surfshark myself, it has a good 4k streaming for Netflix, indeed the connection dropped a couple of times tho as soon as I switched the server managed to watch movies without any more disruptions

    • VPNRanks says:

      Hello Steve93,

      Thanks for sharing your experience with Surfshark with us. We also found this VPN to be one of the best when it comes to Netflix!

  5. kevin says:

    surfshark collects ip addresses from your computer and other devices from websites.
    And collect various error reports. (Metadata Risks)
    When you use our app, we may collect advertising identifiers – unique, user-resettable IDs for advertising, – surfshark privacy policy
    And they also collect cookies.
    This policy is dangerous.

    • VPNRanks says:

      Yes, Surfshark does retain IP address when you visit its website for the first time because it helps them diagnose problems with their server and to display the content according to your preferences. I am not saying that this feature should be recommended in any of the VPN service because a VPN is designed to hide your IP address. To be honest, every user who visits any website will have their IP address compromised. It’s just the matter if this VPN service keeps track of your browsing history? No, they don’t. That brings me to your statement, ‘They collect cookies’. Yes, they do. There’s a simple way to turn off your cookies or you can also warn your computer whenever a website is using cookies. So, technically there’s no threat.
      About Advertising Identifiers, first you should know how Advertising Identifier works. It is only for marketing purposes and doesn’t use your personal information as it’s been already cleared by Surfshark. Still, you can reset your identifier or opt out of personalized ads by adjusting your device settings.
      To your next point that Surfshark collects various error reports. That holds true because then, they would know the aggregated performance data, unsuccessful connection attempts, and other info, but the data collected for diagnostic purposes does not contain uniquely identifiable information. So, Surfshark cannot identify if the users’ name is ‘Kevin’ or ‘John’ and that eliminates the last threat you identified. So, if you ask me if Surfsahrk is dangerous? No, it’s completely safe to use Surfshark VPN.
      Hope that solves your problem? Do let me know there’s still something that clears up. I will be more than happy to help. Cheers!

  6. ValveZ says:

    Very unstable VPN. I have very frequent random disconnections with Surfshark. I thought that my PC’s were causing this problem but later found out that more users had similar issues. Not a single solution provided by the Surfshark or found on the web solved the problem. So I tried free VPN’s like ProtonVPN, Windscribe and OperaVPN and none of them disconnected, not even once, during 1 month period. Other than that they have OK customer support and no DNS leaks.
    Still, I wouldn’t recommend Surfshark. Not until they upgrade their servers and fix a major security problem – instability.

    • Surfshark says:

      Hello, Valvez. Thank you for your honest review, although according to your described issues, Surfshark customer support could be able to assist you 24/7 beyond any doubt. Having said that, we would like to invite you to start the free 7-days trial and test our service again and give us a second chance to solve your problems.

  7. Aaron says:

    Great service bought the $50 deal for 2 years and have been using it for a couple hours now and everything seems to be good I love the extra features that comes with the client too couldn’t ask for anything better also the support takes everything seriously and is fast to answer any questions and concerns or support

    • Usman Hayat says:

      Dear Aaron,
      Thanks for sending your valuable feedback to us.
      We are glad that you found Surfshark useful and equal to the task.
      Cheers!!!

  8. Jake B says:

    I’m not particularly picky when it comes to my computer gadgets and software but I have tried a couple of vpns with really horrible app design so surfshark was very easy on the eye when I first saw it. It’s working smooth too so nothing to complain about.

    • Usman Hayat says:

      Dear Jake B,
      Thanks for reaching out to us.
      We are happy that you liked Surfshark app because of its simplicity.
      keep using Surfshark and enjoy online anonymity from anywhere.
      Cheers!!!

  9. Tod says:

    Nice review! You described everything that people need to know about this provider. I am using Surfshark for a few months, and I am happy with the service and what they are offering for their customers. I had a few questions about MultiHop, but customer support helped me immediately.

    • Usman Hayat says:

      Dear Tod,

      Thanks for reaching out to us.

      We are glad that you found our review helpful. You were able to know about its MultiHop feature through customer support upfront.

      Keep using Surfshark and enjoy online anonymity as per your demands.

      Cheers!!!

  10. Gary says:

    How I know if it has a GDPR policy?

    • Usman Hayat says:

      Dear Gary,

      Thanks for sending your valuable feedback to us.

      Surfshark is a GDPR compliant VPN as the service has categorically expressed its views about the matter in its privacy policy section.

      Cheers!!!

  11. PwT says:

    I’ve tried most VPN’s but always found them wanting in some way or another. SurfShark has most bases covered, amazingly fast, faster than any other VPN I’ve used! Double hop, connects almost instantly, again the fastest of any VPN. I had problems with an early version of the windows app & they gave me 6 months free added on. Unlimited connections unlike Express with 3, work fine with Netflix on my android TV. Hard to find a negative point. It’s obvious some VPN’s pay for getting to the top on so called reviews. For me SurfShark is the best I’ve tried.

    • Usman Hayat says:

      Dear PwT,

      Thanks for reaching out to us…

      We are glad that you liked Surfshark. Keep using the service and enjoy online anonymity from anywhere.

      Cheers!!!

  12. Roman says:

    Hello

    Do not buy it. I had installed software on 3 PCs, notebook and android and all starts to have problems with internet, network… even if surfshark is not connected… Software is piece of crap. I paid for 24 months and I want refund after few days more than 30 days and the reject to refund.
    Do not trust SurfShark. Pay a little more and everything will at least work which won’t with surfshark!

    • Ed Savinksy says:

      Did you not experience these issues during the first 30 days of your service? The refund policy is clearly stated, so not sure why you’d be upset because you waited beyond that time to cancel.

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