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CyberGhost Review 2019

CyberGhost is an impressive VPN service having a cheap $2.75/mo price. It delivers 5,500+ servers in 90 countries valuable for Netflix and torrenting. CyberGhost has attained 3.7 stars rating.

Based inRomania
Servers5500+ (90 Countries)
LogsNo Logs
Multi Login7 Devices
Refund45 Days
Cyberghost Deals

CyberGhost is a Romania based VPN provider offering its services in 90 countries through 5,500+ servers globally.

Kape Technologies bought CyberGhost in the year 2017. The company was formerly called as Crossrider Plc.

In this CyberGhost review, I found its various features like no-logging, safe jurisdiction, compatibility, free trial, Netflix unblocking, torrenting support, refund policy, 7 devices multi-login, and most updated CyberGhost 7.0 version equal to the task.

You can select any pricing plan from these 4 packages hassle-free.

You will have to pay $12.99, $5.99, $3.69, $2.75, to avail monthly, yearly, two yearly, and three yearly plan on monthly basis respectively.

Based on the above-explained attributes, I recommend CyberGhost in case you wish to protect your digital whereabouts through an affordable VPN brand.

CyberGhost belongs in our list of the best among various top VPN reviews we have performed.

My Rating Criteria

I have rated CyberGhost based on my own 8 steps rating criteria that includes:


Pricing- Is it Expensive or Cheap?

The service has revamped its pricing plans and is rightly considered as one of the cheapest VPNs out there.

In this section, I will evaluate the package plans offered by CyberGhost VPN.

It is mandatory to review the packages provided by a VPN service before making a purchase decision. Most of you might seek an easy-on-wallet VPN service; yet, don’t want to compromise on the quality of service.

There are four fundamental package plans offered by the provider:


With each package plan, you get unlimited bandwidth, unlimited traffic, 5,500+ servers, anti-fingerprinting system and 7 multiple device connectivity.

This is a refreshing change from the earlier pricing plans offered by the VPN service.

Previously, you only had two options; select either a Premium or Premium Plus account.

However, with the new packages, you get all the features no matter how long you wish to subscribe.

As per CyberGhost free VPN review, the brand does not offer a freemium version rather only offers a 1-day free trial benefit.

Dedicated IP Address

CyberGhost provides dedicated IP addresses from the five (5) following countries:

  • Los Angeles, United States ($5.00/mo)
  • Chicago, United States ($5.00/mo)
  • London, United Kingdom ($5.00/mo)
  • Manchester, United Kingdom ($5.00/mo)
  • Paris, France ($5.00/mo)
  • Frankfurt, Germany ($5.00/mo)
  • Montreal, Canada ($5.00/mo)

Payment Methods

Diversity in payment methods offered is one of the essential characteristics to explore while reviewing a VPN service provider. It is like providing a convenient transaction process to the users.

This VPN has improved its payment options from the yesteryears and now offers a wide range of payment methods. New users can subscribe to the service through credit card, PayPal, and even bitcoins.


45-day Money-back Guarantee


The 45 day period for claiming refund is a fairly long duration.

The majority of the providers in the industry offer either a weeklong refund guarantee or none at all.

As such, CyberGhost is ahead of many providers when it comes to pricing and money-back guarantees.


Security- Protocols, Encryption, & Features

CyberGhost is one of the most secure VPNs in the industry.

One of the core reasons for which you select a VPN as your online protector is your security.

There are different methods through which a VPN service ensures your security and confidentiality, but the most significant among them all is encryption.

Encryption is sort of a backup plan, which secures your confidentiality.


The protocols that CyberGhost supports are L2TP, IKEv2 and OpenVPN.

Although there are other protocols available that alternative providers offer such as PPTP and SSTP, it focuses on the latest and most secure protocols i.e. OpenVPN and IKEv2. As far as its encryption goes, CyberGhost delivers a military grade 256-bit encryption that protects your crucial information next level.

Kill Switch (Protects you when you don’t have a VPN security)

CyberGhost allows you to remain anonymous even when it suddenly stops working.

You might be wondering how it is possible.

It is definitely possible with kill switch feature.

When your VPN connection abruptly drops for any reason, your internet connection does not work either.

It is surely a win-win situation for internet users eventually.

Compatibility with TOR (Enjoy Optimum Level of Anonymity)

When I reviewed CyberGhost in detail, I figured out that you can both TOR and CyberGhost in parallel. By doing so, you can achieve desired extent of anonymity.

If you live in any of repressive countries like China, Iran, Russia and others, the said feature becomes a blessing in disguise for you.

CyberGhost “Ad Blocking” (Needs Improvement)

Unfortunately, the ad-blocking feature of CyberGhost does not come up with the expectations of users.

It does not work on HTTPS websites too. However, you can use the above advantage on HTTP sites.

The ad-blocking feature is workable on Windows, Mac, and iOS devices.

Overall, CyberGhost is an efficient brand security wise. It has no logging policy along with safe Romania jurisdiction that makes your information secure and anonymous.

It does not leak your IP address and compatible with Netflix, torrenting and Tor browser as well.


Jurisdiction – Does not belong to Five Eyes Territory

Perhaps the best feature about CyberGhost is that it is located in Romania, far away from the reach of fourteen Eyes.

So, if you want to answer the answer of your question “Where is CyberGhost based?

I hope you have the right answer now.

Likewise, you can rest assured that they won’t be handing out your data to these signals intelligence entities around the world.

Server Locations (Exists in all parts of the World)

Numbers of servers and their geographical dispersion are one of the crucial factors to consider before buying a VPN service.

The more geographically scattered the servers are, the more easily you can bypass geo-restrictions on content. Hence, with a VPN, you can access content (websites, social networking platforms, streaming links and even TV shows) being anywhere – from anywhere.


This VPN offers 5,500+ geographically scattered servers in 90 different countries at the time of writing this review.

Some of these regions include U.S, U.K, Canada, Germany, Denmark, Spain, Hong Kong, France, Ireland, Italy, Netherlands, Romania and many more.


Speed – How Good is CyberGhost VPN in Terms of Speed

No doubt, CyberGhost is a safe VPN but does not offer excellent connection speeds.

Every VPN leads to a reduction in the speed of your Internet connection. The real question is, how drastically does a VPN affect your Internet speeds?

In order to test speed performance of CyberGhost, I tested this VPN before and after connectivity. I used a 20 Mbps connection to test its internet speed.

Before connecting the VPN:


After connecting to the US server through CyberGhost, the download speed dropped from 19.16 Mbps to 12.36 Mpbs and the ping increased slightly. This is not a bad performance at all, since every VPN causes some decrease in the speed.

After connecting the VPN:

After VPN

This shows that the VPN provider has improved its speed performance.

Nonetheless, there is still room for improvement in order to compete with the leading providers in the market.


Streaming – Netflix, Torrenting & Kodi

Overall, CyberGhost supports Netflix, torrenting and Kodi to another level.


During my CyberGhost review, I explored that the brand has added another feather in its cap by offering Netflix unblocking feature.

Furthermore, the service provides an exclusive Netflix mode in its app that allows you to watch your favorite TV shows or movies anonymously.

To provide their users appreciable streaming speeds, they have added highly optimized Netflix servers in their armory.


Is CyberGhost Safe for Torrenting?

CyberGhost is a popular option among users who have a thing for torrenting downloads.

Although not all servers offer support for torrents, it offers enough of them, which allow P2P file sharing.

Kodi (Watch your Favorite Media Content from anywhere)

Kodi is a complete streaming service with everything for everyone.

However, the problem with Kodi is that certain add-ons are geo-restricted.

For instance, add-ons such as NBC and ABC are only accessible in the United States. Therefore, to bypass these restrictions, you need a specific Kodi VPN service.

CyberGhost for Kodi will allow you to access any content from anywhere with ease.

Similarly, it will also free you from any kind of internet censorship placed on Kodi.


Leaks – DNS, IP, & WebRTC Leak Tests

CyberGhost is a leak-free service.

According to CyberGhost DNS test results, the provider offers a better web page uploading feature.

Surprisingly, VPN connection time has not much improved, as I would have liked.


Still, I hope the service would enhance its performance in this regard too in the near future.

Similarly, I went through IP leak tests that also included IPv4 and IPv6 DNS leak tests along with IPv4 and IPv6 WebRTC leak tests.


The VPN officially claims that it provides DNS and IP leak safeguard feature by default. I was impressed to note that the provider has improved its performance to another level in this area.



Trustworthiness – Logging Policy, GDPR Compliance, Support, & Trustpilot Reviews

CyberGhost follows no-logging policy in the right way.

Many VPN service providers offer excellent package plans in exchange of affordable price; yet, they cannot be considered as feasible options because they do not ensure your privacy.

Confused? Let me explain. Many VPN service providers do not have a clear log and privacy policy.

This means that your VPN service provider can monitor your logs, search history or whatever details you don’t want to disclose.

On the other hand, few VPN service providers ensure your privacy by offering a concrete privacy and log policy.

You might be thinking does CyberGhost keep logs or not?

For your convenience, I tell you one thing categorically.

CyberGhost VPN with its no-logging policy is an excellent VPN to consider in this regard.

GDPR Compliance (Takes Users’ Privacy Seriously)

Interestingly, CyberGhost is included in the list of GDPR compliant VPNs. This is because they have made their data collection procedure quite transparent.

When you go through its privacy policy thoroughly, you will witness a dedication section about GDPR.


Customer Support

Customer support is a make or break situation for any VPN service. If you are using a VPN service that delivers various ways to solve your queries timely, it is a blessing in disguise.

You can include CyberGhost in the list of VPN services those try their level best to come up with the expectations of their users. Here is the list of different options CyberGhost offers to users:

  • Guides and FAQs
  • 24/7/365 days Live Chat
  • Software and other Tutorials

CyberGhost’s reliability stems from the fact that the service offers extensive guides and FAQs for the assistance of users regarding its usage and installation.


If you are still not satisfied, then you also have the option to create a ticket by submitting a request to get the answer of your troubleshooting questions accordingly.


During my conversation, the customer service representative calmly responded to every question I asked despite of bragging about “Why I should buy their service” like most service, providers do.

In short, this VPN has an excellent customer and tech support, which will timely respond to all your concerns.

Live Chat (Available 24/7)

Customer support is an important attribute for any service provider. In the VPN industry, however, good and responsive tech support is hard to find.

CyberGhost is remarkably one of the few providers offering great support 24/7 with low responsive time.

Software and Tutorials Provided

The provider offers a highly impressive client for various platforms. The software runs smoothly on Windows along with other operating systems and platforms such as Linux, MacOS, Android and iOS. The software is easy to use and does not occupy much space of your hard drive.


CyberGhost offers tutorials or guides for different platforms, just like other VPN service providers. It also used to operate an official forum where users came, interact and share their concerns. Unfortunately, the forum has been abandoned now and is no longer in use.

CyberGhost Trustpilot Review

Based on 7000+ reviews, you can assume CyberGhost has successfully found its feet in the VPN industry.



Compatibility – Supports All Operating Systems & Devices

CyberGhost in terms of compatibility serves as an excellent alternative.


The VPN is compatible with different devices such as PCs, Laptops, Smartphones and Tablets etc.

This allows you to use your VPN on different operating systems and platforms such as Windows (2000, XP, 2007 and 2008 etc.), MacOS, Linux, Android and iOS etc.

You can use CyberGhost on Linux, browser extensions and Chromebook as well.

Experience CyberGhost Newest Version 7.0

At the time of writing this review, it was refreshing to know that CyberGhost has upgraded its version from 6.0 to 7.0.

At present, you can install the latest version of CyberGhost on all your iOS devices straightaway.

In addition, you can setup the brand on Windows and other operating system by following the below –mentioned steps:

  • Once you have logged into your account, go to “My Devices” option
  • Add a new device of your choice like Windows or Mac, Android and others
  • Select “Download now” option after adding your preferred device
  • Wait for few moments to complete the downloading process
  • You can begin with installation process when you are done with downloading procedure

Hence, you can experience hidden benefits of CG7 hassle-free.


The CyberGhost 7 Windows Client

CyberGhost offers an interactive windows client to its users. Through download tabs, you can explore different features instantly. Hence, you can accomplish your media streaming cravings to another level.


Likewise, an appealing screen provides you clear information about your VPN connection status straightaway. As a result, you can access geo-blocked streaming services from your preferred locations hassle-free. If you evaluate CyberGhost Pro in detail, you can get awareness regarding servers list along with user load and ping rates.

The above-said client offers OpenVPN UDP and OpenVPN TCP protocols. However, you will not find port selection feature. Still, you can experience app protection and Wi-Fi protection benefit accordingly.

Interestingly, you can avail various features through CyberGhost 7 Windows client stress-free.

The CyberGhost 7 MacOS Client

Unfortunately, CyberGhost 6 MacOS client provides a comprehensive list of features to its users.

My review reveals that it delivers Wi-Fi protection and split tunneling benefits for subscribers.

This is the reason, it looks more compelling than other VPN services’ MacOS clients do.



Alternatives to CyberGhost

If you’re unsatisfied with this VPN provider, we have many more that offers exquisite features. Let us see of those list:


Do I Recommend CyberGhost?

Yes, I recommend CyberGhost without a shadow of doubt. This is because CyberGhost is a good VPN service overall.

At the end of this CyberGhost review, I can say that CyberGhost serves as an excellent alternative for those who currently seek a VPN.

This service also presents feature-rich package plans in exchange of affordable pricing.

Moreover, you can use the service for 24 hours to check the performance on your desired devices free.

What I liked about CyberGhost was its GDPR compliance feature. As a result, users can get information about their data collection and its processing hassle-free.

Surprisingly, CyberGhost unblocks US Netflix in no time. Therefore, you can consider subscribing to the service to watch your US Netflix TV shows and other media stuff.

Based on the above analysis, I would give CyberGhost 3.7/5.0 stars rating overall.

Feel free to share your experience regarding your experience and reviews for CyberGhost VPN in the comments section below.

Usman Hayat

Usman Hayat

Posts by Usman Hayat

Usman Hayat's Biography :

A business school grad specializing in marketing, Usman found his love for writing during studies. Usman now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Usman loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Usman stands resolute raising his voice for the rights of netizens everywhere.

25 Responses to CyberGhost Review 2019

  1. Sam says:

    After trying out few VPN providers out there I must say – CyberGhost are way (!!) better than all of them.
    As part of my work, I travel a lot and a good VPN is critical for me.
    CyberGhost gives me the best quality solution!

    Thanks @Ghulman for the recommendation!

    • Ghulman says:

      Hi Sam,

      You’re welcome. I am glad you’re enjoying your experience with Cyberghost.


  2. Daniel says:

    i tried 3 different VPN services CyberGhost is the best one (by far!!!) in terms of speed, unblock netflix and user friendly (also, they dont keep logs which is the most important thing when using VPN)
    everything is simple and friendly and the price is great.

    • Ghulman says:

      Hi Daniel,
      Good to hear that you’re satisfied with Cyberghost. And you are right. Keeping no logs is an important part of being a VPN.

  3. not happy says:

    Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best

    • Ghulman says:

      I am sorry you had to face such issues while using Cyberghost. I hope the providers compensate you in some manner.

  4. Lisa says:

    Cyberghost is deceitful. I consistently manually select a US server while I am out of the country. A simple visit to whatismyisp informs me that my server is actually located in Romania. It takes more than 30 minutes each time of logging on and off to finally reach an actual United States server. I have 2 requests for help with no answer.
    Stay away!

  5. Cyrano says:

    Using a minimum speed cable modem service ($25/mo), I found that CyberGhost consistently DOUBLED my measured download speed. I am sure that would not have happened if I had a faster service from my ISP (+$), but it unlocked a faster speed for me, for free.

    No problems on Win7 Pro.

  6. Unhappy RipOff Victim says:

    24/7 support does not exist with Cyberghost. I could not get my router to work even though I followed the url’s instruction on configuration. I could not get support. I could not even put in a request for support because the support page was not working. 3 days after I subscribed, I cancelled. I got an email that told me I would not get my money back even though I cancelled. Avoid. Avoid. Avoid.

  7. Thomas Hegarty says:

    It’s AWFUL !
    From day one it has never loaded without coaxing and problems.
    I’m trying to update it’s driver as it won’t work at all now. The driver download doesn’t work. you press a couple of continues (ou MUST accept the unwanted Bing / chrome offer or it stalls.) Having done that….it stalled on the “next” button press.
    Ther is no feed back while this happens, no indication if it’s working or not.
    Somehow Ghost has to run through IE.!?
    Who uses that anymore?
    I’m exasperated with it!
    Won’t be re-newing, it’s a mess on Win 7 Home Premium.

  8. Roger Sundberg says:

    I’ve had Cyberghost for sometime, both the free version and the premium. It works great on my Windows 7 on laptops.
    However, the version for IOS, including the beta version 6, still needs a lot of work. It needs the option of setting up exceptions, for sites such as banking that require you to have the same IP address all the time. It also still interferes with email. It does work fine for general surfing and most sites. If they can add most of the options available with the windows version it will also be a great product for IOS.

  9. Joseph K. says:

    I purchased Cyberghost and it was working fine. Then, I upgraded to Windows 10 and it stopped working. My emails to support were a waste of my time. I detailed exactly what the problem was in my ticket to them and they never told me how I could fix it. Cyberghost would seem like it was running just fine but when I went to any one of my web browsers and typed “What is my IP” it would give me my actual IP address and not my Cyberghost IP. They kept asking me for a screenshot of the error. I provided them with every bit of information they asked for and they could never tell me what the problem was or how to fix it. Then, when I asked for a refund they told me they didnt handle refunds that I had to go through a third party to get a refund processed.




    • admin says:

      Thank you for your Valuable feedback.

      Best Regards,

  11. David says:

    Lost my business and I’ve been with them since the start.
    Simple reason they started reducing the amount of torrent usage on their servers and the ones you can use drastically reduce the bandwidth speed like Romania/ Russia etc
    I’m at 1.5 Mbps DL speed normally and their servers reduced me to a 100 kbps crawl.
    Moved to another service that doesn’t keep logs and doesn’t block torrents for $6.95 a month

  12. Pola-x says:

    I purchased premium CyberGhost for Mac OS as free don’t let you use p2p. Sadly it is not working with Mac OS. Customer service suggested to download Beta version for Mac OS which was supposed to solve the problem but the software doesn’t activate this download. After repeated emails to customer service which were simply ignored I filed for a refund with PayPal. Thanks a lot for wasting my time :/

    • VPNRanks says:

      Hello Pola,

      Thank you for your valuable feedback.
      We will convey this issue with their support team and hopefully they will overcome such issues in future.

      Best Regards,

  13. VPNRanks says:

    Thank you for your valuable feedback

  14. natacha says:

    hi any servers in

    • Arsalan Jabbar says:

      Unfortunately, CyberGhost doesn’t have servers in Portugal at the moment. You may contact their support and ask if they’re planning to launch one in future.

  15. CyberGhost EN says:

    Great 🙂 Looking forward to read new stuff!

  16. CyberGhost EN says:

    You did a great job! Thanks again!

    • Arsalan Jabbar says:

      You’re welcome. This isn’t the end of it though – there’s more to come – so stay tuned and keep in touch.

  17. CyberGhost EN says:

    Hey Arsalan! Thank you for the nice and accurate review. You rule!

    • Arsalan Jabbar says:

      Thank you for the feedback and appreciating my effort. Just tried to explore each an every aspect of your service. Hope I did justice with all the extraordinary features you guys offer.

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