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CyberGhost Review 2020

CyberGhost is an impressive VPN service having a cheap $2.75/mo price. It delivers 7,000+ servers in 90 countries and supports Netflix and torrenting. The company has also pledged to donate to Coronavirus relief fund. CyberGhost has attained 4.1 stars rating.

Based inRomania
Price $2.75/mo
Servers7,000+ (90 Countries)
LogsNo Logs
Multi Login7 Devices
Refund45 Days
RecommendedYes
WebsiteCyberGhostVPN.com
CyberGhost Deals

CyberGhost is a Romania based VPN provider offering its services in 90 countries through 7,000+ servers globally. Kape Technologies bought CyberGhost in the year 2017. The company was formerly called as Crossrider Plc.

In this CyberGhost review, I found its various features like no logging, safe jurisdiction, compatibility, free trial, Internet Kill Switch, Netflix, and Torrenting support, refund policy, 7 devices multi-login, and most updated CyberGhost 7.0 version equal to the task.

What’s more, the company admirably took the initiative to donate 10% of its sales until March 30th to Coronavirus relief fund to help the world recover from the devastation wreaked by the pandemic.

Overall, CyberGhost is one of the reliable VPNs available in the industry. The service offers interactive apps that offer various attractive features to users. You can avail its three- year pricing plan at the cost of $2.75/mo on a monthly basis.

Based on the above-explained attributes, I recommend CyberGhost in case you wish to protect your digital whereabouts through an affordable VPN brand.

My Rating Criteria

I have rated CyberGhost based on my own 9 steps rating criteria that includes:

  1. Jurisdiction – Where is CyberGhost based?
  2. Security – How secure is CyberGhost?
  3. Leaks – IP, DNS & WebRTC Leak Tests
  4. Servers– Exists in all parts of the world
  5. Speed – How fast is CyberGhost VPN?
  6. Streaming – Netflix, Torrenting & Kodi
  7. Compatibility – Supports All Operating Systems & Devices
  8. Pricing – Is it Expensive or Cheap?
  9. Trustworthiness – GDPR Compliance, Trustpilot Ratings & Support

Jurisdiction – Where is CyberGhost based?

CyberGhost is located in Romania, far away from the reach of fourteen Eyes. The country is not a part of any eyes alliance and does not share its users’ information to any other country whatsoever.

Security- How secure is CyberGhost?

CyberGhost is one of the most secure VPNs in the industry. One of the core reasons for which you select a VPN as your online protector is your security. There are different methods through which a VPN service ensures your security and confidentiality, but the most significant among them all is encryption.

Encryption is sort of a backup plan, which secures your confidentiality.

CyberGhost-VPN-Protocols

The protocols that CyberGhost supports are L2TP, IKEv2 and OpenVPN. Although there are other protocols available that alternative providers offer such as PPTP and SSTP, it focuses on the latest and most secure protocols i.e. OpenVPN and IKEv2.

As far as its encryption goes, CyberGhost delivers military-grade 256-bit encryption that protects your crucial information next level.

Does CyberGhost have a Kill Switch?

CyberGhost allows you to remain anonymous even when it suddenly stops working. When your VPN connection abruptly drops for any reason, your internet connection does not work either. It is surely a win-win situation for internet users eventually.

Compatibility with TOR (Enjoy Optimum Level of Anonymity)

When I reviewed CyberGhost in detail, I figured out that you can both TOR and CyberGhost in parallel. By doing so, you can achieve the desired extent of anonymity. If you live in any of repressive countries like China, Iran, Russia, and others, the said feature becomes a blessing in disguise for you.

CyberGhost Smart DNS

CyberGhost now offers Smart DNS settings to enable geo-restriction bypassing on devices that don’t support VPN apps. For instance, your Smart TVs and gaming consoles like Xbox and PlayStation probably has no built-in support for VPN, but you still need a way to deal with geo-restrictions.

This is where CyberGhost’s Smart DNS will come in handy by allowing you to simply change DNS settings to hop over the geo-fencing standing in your way.

CyberGhost “Ad Blocking” (Needs Improvement)

Unfortunately, the ad-blocking feature of CyberGhost does not come up with the expectations of users. It does not work on HTTPS websites too. However, you can use the above advantage on HTTP sites. The ad-blocking feature is workable on Windows, Mac, and iOS devices.

Overall, CyberGhost is an efficient brand security-wise. It has no logging policy along with safe Romania jurisdiction that makes your information secure and anonymous. It does not leak your IP address and compatible with Netflix, torrenting and Tor browser as well.

Extra-Features-of-CyberGhost

No Logs Policy

Many VPN service providers offer excellent package plans in exchange of affordable prices; yet, they cannot be considered as feasible options because they do not ensure your privacy.

Confused? Let me explain. Many VPN service providers do not have a clear log and privacy policy. This means that your VPN service provider can monitor your logs, search history or whatever details you don’t want to disclose.

On the other hand, few VPN service providers ensure your privacy by offering concrete privacy and log policy. You might be thinking does CyberGhost keep logs or not? For your convenience, I tell you one thing categorically.

CyberGhost VPN with its no-logging policy is an excellent VPN to consider in this regard.

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Leaks – DNS, IP, WebRTC & Virus Tests

CyberGhost does not leak your IP, DNS or WebRTC data online. However, the service did not pass the virus test with excellence. According to CyberGhost DNS test results, the provider offers a better web page uploading feature. Surprisingly, VPN connection time has not much improved, as I would have liked.

DNS-Leak-Test-CyberGhost

Still, I hope the service would enhance its performance in this regard too in the near future.

Similarly, I went through IP leak tests that also included IPv4 and IPv6 DNS leak tests along with IPv4 and IPv6 WebRTC leak tests.

IPleak-CyberGhost

The VPN officially claims that it provides DNS and IP leak safeguard feature by default. I was impressed to note that the provider has improved its performance to another level in this area.

WebRTC-Leak-Test-CyberGhost

Virus Test

I checked its Windows setup file through VirusTotal to see if the service reveals any virus or not but unfortunately, the app exposed one malware during the testing.

Virus-Test-CyberGhost

Servers – Exists in all parts of the World

Numbers of servers and their geographical dispersion are one of the crucial factors to consider before buying a VPN service.

The more geographically scattered the servers are, the more easily you can bypass geo-restrictions on content. Hence, with a VPN, you can access content (websites, social networking platforms, streaming links, and even TV shows) being anywhere – from anywhere.

This VPN offers 7,000+ geographically scattered servers in 90 countries at the time of writing this review. Some of these regions include the U.S, U.K, Canada, Germany, Denmark, Spain, Hong Kong, France, Ireland, Italy, Netherlands, Romania and many more.

All-Servers-of-CyberGhost

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Speed – How fast is CyberGhost VPN?

CyberGhost does not offer excellent connection speeds.

Every VPN leads to a reduction in the speed of your Internet connection. The real question is, how drastically does a VPN affect your Internet speeds? In order to test the speed performance of CyberGhost, I used a 17 Mbps connection to test its internet speed on US and France servers.

After connecting to the US server:

CyberGhost-US-Server-Speed

After connecting to the US server through CyberGhost, the download speed dropped from 17 Mbps to 6.05 Mpbs and the ping increased slightly.

After connecting to the France server:

CyberGhost-France-Server-Speed

This shows that the VPN provider has to improve its speed performance drastically. Otherwise, CyberGhost will face intense competition from the leading providers in the market.

Streaming – Netflix, Torrenting & Kodi

Overall, CyberGhost supports Netflix, torrenting and Kodi too.

CyberGhost-Streaming

While reviewing CyberGhost, I explored that the brand has added another feather in its cap by offering Netflix unblocking feature. Furthermore, the service provides an exclusive Netflix mode in its app that allows you to watch your favorite TV shows or movies anonymously.

To provide their users appreciable streaming speeds, they have added highly optimized Netflix servers in their armory. In a nutshell, CyberGhost has strongly emphasized on its users’ video streaming experience.

CyberGhost-Netflix

Is CyberGhost good for Torrenting?

CyberGhost is a popular option among users who have a thing for torrenting downloads. Although not all servers offer support for torrents, it offers enough of them, which allow P2P file sharing.

CyberGhost-VPN-for-Torrenting

Kodi (Works with the famous media platform)

Kodi is a complete streaming service with everything for everyone. However, the problem with Kodi is that certain add-ons are geo-restricted. For instance, add-ons such as NBC and ABC are only accessible in the United States. Therefore, to bypass these restrictions, you need a specific Kodi VPN service.

CyberGhost for Kodi will allow you to access any content from anywhere with ease. Similarly, it will also free you from any kind of internet censorship placed on Kodi.

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Compatibility – Supports All Operating Systems & Devices

CyberGhost is compatible with all the leading platforms. 

Compatibility-CyberGhost

You can use this VPN on different operating systems and platforms such as Windows (2000, XP, 2007 and 2008 etc.), macOS, Linux, Android, and iOS etc. You can use CyberGhost on Linux, browser extensions and Chromebook as well.

Experience CyberGhost Newest Version 7.0

I was surprised to know that CyberGhost has upgraded its version from 6.0 to 7.0. At present, you can install the latest version of CyberGhost on all your iOS devices straightaway. In order to get its impressive 7-day free trial feature on iOS devices, you have to download the CyberGhost app first. However, the free trial feature for Android is valid for one day only.

In addition, you can setup the brand on Windows and other operating systems by following the below-mentioned steps:

  • Once you have logged into your account, go to “My Devices” option
  • Add a new device of your choices like Windows or Mac, Android, and others
  • Select “Download now” option after adding your preferred device
  • Wait for a few moments to complete the downloading process
  • You can begin with the installation process when you are done with downloading procedure

Hence, you can experience the hidden benefits of CG7 hassle-free.

CyberGhost-Version-7.0-for-iOS

CyberGhost 7 Windows Client

CyberGhost offers an interactive windows client to its users. Through download tabs, you can explore different features instantly. Hence, you can accomplish your media streaming cravings to another level.

CyberGhost-7.0-Windows-Client

Likewise, an appealing screen provides you clear information about your VPN connection status straightaway. As a result, you can access geo-blocked streaming services from your preferred locations hassle-free. If you evaluate CyberGhost Pro in detail, you can get awareness regarding the servers list along with user load and ping rates.

The above-said client offers OpenVPN UDP and OpenVPN TCP protocols. However, you will not find port selection feature. Still, you can experience app protection and Wi-Fi protection benefit. Besides, you can avail various features including 24 hours free trial through CyberGhost 7 Windows client.

CyberGhost 7 macOS Client

CyberGhost 7 macOS offers a multitude of features such as 24 hours free trial to its users. My review reveals that it delivers Wi-Fi protection and split tunneling benefits for subscribers. This is the reason, it looks more compelling than other VPN services’ macOS clients do.

Mac-Client-of-CyberGhost

CyberGhost 7 Linux Client

The same goes for Linux clients as you can experience various features while using your preferred operating system. The service enables you to set up a custom connection on your Linux devices.

CyberGhost-Linux-App

If you’re facing any issues with these apps, here are some fixes to apply if you find CyberGhost not working.

Pricing- Is it Expensive or Cheap?

CyberGhost is rightly considered as one of the cheapest VPNs.

There are four fundamental package plans offered by the provider:

CyberGhost-Pricing-Plans

You can sign up for CyberGhost monthly plan at the cost of $12.99. When you subscribe to its annual plan, you can save handsome amount of bucks as you need to pay $5.99/mo only. Similarly, you have to pay $3.69 if you avail its two-year plan.

With each package plan, you get unlimited bandwidth, unlimited traffic, 7,000+ servers, anti-fingerprinting system, and 7 simultaneous connections. This is a refreshing change from the earlier pricing plans offered by the VPN service.

Previously, you only had two options; select either a Premium or Premium Plus account. However, with the new packages, you get all the features no matter how long you wish to subscribe. As per CyberGhost free VPN review, the brand does not offer a free version rather only offers a 1-day free trial benefit.

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Black Friday Deal

CyberGhost has recently introduced its exclusive Black Friday deal that allows you to obtain its yearly pricing plan at the price of $2.75/mo . However, this amazing offer is valid for a limited time period.

Dedicated IP Address

CyberGhost provides dedicated IP addresses from the five (5) following countries:

  • Los Angeles, United States ($5.00/mo)
  • Chicago, United States ($5.00/mo)
  • London, United Kingdom ($5.00/mo)
  • Manchester, United Kingdom ($5.00/mo)
  • Paris, France ($5.00/mo)
  • Frankfurt, Germany ($5.00/mo)
  • Montreal, Canada ($5.00/mo)

Payment Methods

Diversity in payment methods offered is one of the essential characteristics to explore while reviewing a VPN service provider. It is like providing a convenient transaction process to the users.

This VPN has improved its payment options from the yesteryear and now offers a wide range of payment methods. New users can subscribe to the service through credit cards, PayPal, and even bitcoins.

CyberGhost-Payment-Methods

45-day Money-back Guarantee

CyberGhost-Money-back-Guarantee

The 45 day period for claiming refund is a fairly long duration. The majority of the providers in the industry offer either a weeklong refund guarantee or none at all. As such, CyberGhost is ahead of many providers when it comes to pricing and money-back guarantees.

However, the said refund policy is only applicable on its yearly and two yearly pricing plans. If you want to use money-back guarantee on your monthly package, you will have to claim for the refund within 14 days.

Trustworthiness – GDPR Compliance, Trustpilot Reviews & Support

CyberGhost follows GDPR guidelines in the right way. Therefore, CyberGhost is included in the list of GDPR compliant VPNs. This is because they have made their data collection procedure quite transparent.

When you go through its privacy policy thoroughly, you will witness a dedication section about GDPR.

CyberGhost-GDPR-Compliance

CyberGhost Joins Battle Against Covid-19 Pandemic

Collectively, humanity is going through the toughest time that all current generations have faced in their lives. In a situation like this, it is the moral obligation of organizations to take initiatives for relief campaigns and play their part in helping those worst affected by the pandemic.

It is heartening to see that CyberGhost has taken a step forward by donating to the Coronavirus Relief Fund. The company will donate 10% of its sales made until March 30th to the nonprofit, Global Giving, an organization that connects donors with grassroots projects.

CyberGhost has set a great precedent in the VPN industry with this humanitarian initiative and we hope to see more VPN companies, especially the world-renowned brands, to come forward and play their part in helping the world recover from the effects of this devastating pandemic.

CyberGhost Trustpilot Reviews

Based on 7,800+ reviews, you can assume CyberGhost has successfully found its feet in the VPN industry since 83% users have rated them excellent.  Likewise, the provider has received an excellent 4.7 stars out of 5 stars rating overall.

CyberGhost-Trustpilot-Reviews

Customer Support

Customer support is a make or break situation for any VPN service. If you are using a VPN service that delivers various ways to solve your queries timely, it is a blessing in disguise.

You can include CyberGhost in the list of VPN services those try their level best to come up with the expectations of their users. Here is the list of different options CyberGhost offers to users:

  • Guides and FAQs
  • 24/7/365 days Live Chat
  • Software and other Tutorials

CyberGhost’s reliability stems from the fact that the service offers extensive guides and FAQs for the assistance of users regarding its usage and installation.

CyberGhost-Installation-Guides

If you are still not satisfied, then you also have the option to create a ticket by submitting a request to get the answer of your troubleshooting questions accordingly.

CyberGhost-Troubleshooting

During my conversation, the customer service representative calmly responded to every question I asked despite of bragging about “Why I should buy their service” like most service, providers do.

In short, this VPN has excellent customer and tech support, which will timely respond to all your concerns.

Live Chat (Available 24/7)

Customer support is an important attribute for any service provider. In the VPN industry, however, good and responsive tech support is hard to find. CyberGhost is remarkably one of the few providers offering great support 24/7 with low responsive time.

Software and Tutorials Provided

The provider offers a highly impressive client for various platforms. The software runs smoothly on Windows along with other operating systems and platforms such as Linux, macOS, Android, and iOS. The software is easy to use and does not occupy much space of your hard drive.

CyberGhost-Software-and-Tutorials

CyberGhost offers tutorials or guides for different platforms, just like other VPN service providers. It also used to operate an official forum where users came, interact and share their concerns. Unfortunately, the forum has been abandoned now and is no longer in use.

Transparency Reports

CyberGhost is one of the fewest VPNs that publish transparency reports on a regular basis that you can find here. These reports have the following parts:

  • DMCA complaints
  • Malicious activity flags
  • Police requests

The complete report of 2019 is now released by CyberGhost. The company received 57,094 DMCA requests, 30,912 malicious activity flags, and 60 police requests; none of which were complied with since the provider adheres to a no-logging policy.

Alternatives to CyberGhost

If you’re unsatisfied with this VPN provider, we have many more that offers exquisite features. Let us see of those list:

Do I Recommend CyberGhost?

Yes, I recommend CyberGhost due to various reasons. Now concluding this CyberGhost review, it is safe to say that CyberGhost is a capable VPN service that serves as an excellent alternative for those who currently seek a VPN. This service also presents feature-rich package plans in exchange of affordable pricing.

Moreover, you can use the service for 24 hours to check the performance on your desired devices free. What I liked about CyberGhost was its GDPR compliance feature. As a result, users can get information about their data collection and its processing hassle-free.

Not to forget that CyberGhost unblocks US Netflix and has friendly customer support up its sleeves. Therefore, you can consider subscribing to the service to watch your US Netflix TV shows and other media content.

Based on the above analysis, I would give CyberGhost 4.1/5.0 stars rating overall.

Feel free to share your experience regarding your experience and reviews about CyberGhost VPN in the comments section below.

If you want to know about VPNs other than CyberGhost, you can read our exclusive VPN reviews guide.

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Usman Hayat

Usman Hayat

Author
Posts by Usman Hayat

Usman Hayat's Biography :


A business school grad specializing in marketing, Usman found his love for writing during studies. Usman now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Usman loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Usman stands resolute raising his voice for the rights of netizens everywhere.


25 Responses to CyberGhost Review 2020

  1. Sam says:

    After trying out few VPN providers out there I must say – CyberGhost are way (!!) better than all of them.
    As part of my work, I travel a lot and a good VPN is critical for me.
    CyberGhost gives me the best quality solution!

    Thanks @Ghulman for the recommendation!
    Sam

    • Ghulman says:

      Hi Sam,

      You’re welcome. I am glad you’re enjoying your experience with Cyberghost.

      Cheers

  2. Daniel says:

    i tried 3 different VPN services CyberGhost is the best one (by far!!!) in terms of speed, unblock netflix and user friendly (also, they dont keep logs which is the most important thing when using VPN)
    everything is simple and friendly and the price is great.

    • Ghulman says:

      Hi Daniel,
      Good to hear that you’re satisfied with Cyberghost. And you are right. Keeping no logs is an important part of being a VPN.

  3. not happy says:

    Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best

    • Ghulman says:

      I am sorry you had to face such issues while using Cyberghost. I hope the providers compensate you in some manner.

  4. Lisa says:

    Cyberghost is deceitful. I consistently manually select a US server while I am out of the country. A simple visit to whatismyisp informs me that my server is actually located in Romania. It takes more than 30 minutes each time of logging on and off to finally reach an actual United States server. I have 2 requests for help with no answer.
    Stay away!

  5. Cyrano says:

    Using a minimum speed cable modem service ($25/mo), I found that CyberGhost consistently DOUBLED my measured download speed. I am sure that would not have happened if I had a faster service from my ISP (+$), but it unlocked a faster speed for me, for free.

    No problems on Win7 Pro.

  6. Unhappy RipOff Victim says:

    24/7 support does not exist with Cyberghost. I could not get my router to work even though I followed the url’s instruction on configuration. I could not get support. I could not even put in a request for support because the support page was not working. 3 days after I subscribed, I cancelled. I got an email that told me I would not get my money back even though I cancelled. Avoid. Avoid. Avoid.

  7. Thomas Hegarty says:

    It’s AWFUL !
    From day one it has never loaded without coaxing and problems.
    I’m trying to update it’s driver as it won’t work at all now. The driver download doesn’t work. you press a couple of continues (ou MUST accept the unwanted Bing / chrome offer or it stalls.) Having done that….it stalled on the “next” button press.
    Ther is no feed back while this happens, no indication if it’s working or not.
    Somehow Ghost has to run through IE.!?
    Who uses that anymore?
    I’m exasperated with it!
    Won’t be re-newing, it’s a mess on Win 7 Home Premium.

  8. Roger Sundberg says:

    I’ve had Cyberghost for sometime, both the free version and the premium. It works great on my Windows 7 on laptops.
    However, the version for IOS, including the beta version 6, still needs a lot of work. It needs the option of setting up exceptions, for sites such as banking that require you to have the same IP address all the time. It also still interferes with email. It does work fine for general surfing and most sites. If they can add most of the options available with the windows version it will also be a great product for IOS.

  9. Joseph K. says:

    I purchased Cyberghost and it was working fine. Then, I upgraded to Windows 10 and it stopped working. My emails to support were a waste of my time. I detailed exactly what the problem was in my ticket to them and they never told me how I could fix it. Cyberghost would seem like it was running just fine but when I went to any one of my web browsers and typed “What is my IP” it would give me my actual IP address and not my Cyberghost IP. They kept asking me for a screenshot of the error. I provided them with every bit of information they asked for and they could never tell me what the problem was or how to fix it. Then, when I asked for a refund they told me they didnt handle refunds that I had to go through a third party to get a refund processed.

  10. STEFANO NICOLETTI says:

    MY COMMENT IS SHORT AND TO THE POINT

    ” I SHOULD OF USED GHOST VPN A LONG TIME AGO IT DOES WHAT I WANT KEEPS OTHER OUT”

    • admin says:

      Thank you for your Valuable feedback.

      Best Regards,
      VPNRanks.com

  11. David says:

    Lost my business and I’ve been with them since the start.
    Simple reason they started reducing the amount of torrent usage on their servers and the ones you can use drastically reduce the bandwidth speed like Romania/ Russia etc
    I’m at 1.5 Mbps DL speed normally and their servers reduced me to a 100 kbps crawl.
    Moved to another service that doesn’t keep logs and doesn’t block torrents for $6.95 a month

  12. Pola-x says:

    I purchased premium CyberGhost for Mac OS as free don’t let you use p2p. Sadly it is not working with Mac OS. Customer service suggested to download Beta version for Mac OS which was supposed to solve the problem but the software doesn’t activate this download. After repeated emails to customer service which were simply ignored I filed for a refund with PayPal. Thanks a lot for wasting my time :/

    • VPNRanks says:

      Hello Pola,

      Thank you for your valuable feedback.
      We will convey this issue with their support team and hopefully they will overcome such issues in future.

      Best Regards,

  13. VPNRanks says:

    Thank you for your valuable feedback

  14. natacha says:

    hi any servers in
    portugal

    • Arsalan Jabbar says:

      Unfortunately, CyberGhost doesn’t have servers in Portugal at the moment. You may contact their support and ask if they’re planning to launch one in future.

  15. CyberGhost EN says:

    Great 🙂 Looking forward to read new stuff!

  16. CyberGhost EN says:

    You did a great job! Thanks again!

    • Arsalan Jabbar says:

      You’re welcome. This isn’t the end of it though – there’s more to come – so stay tuned and keep in touch.

  17. CyberGhost EN says:

    Hey Arsalan! Thank you for the nice and accurate review. You rule!

    • Arsalan Jabbar says:

      Thank you for the feedback and appreciating my effort. Just tried to explore each an every aspect of your service. Hope I did justice with all the extraordinary features you guys offer.

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