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CyberGhost Not Working? Try these Simple Fixes

Can't get CyberGhost to working? No problem. Most common CyberGhost problems are fairly easy to fix. Try the tips mentioned below to fix the problem yourself.

Is CyberGhost not working for you? There are different kinds of technical problems that can arise over time when using CyberGhost’s VPN apps.

The good news is that you don’t need a degree in IT to solve these issues. Anybody having basic knowledge about computer/smartphone usage can fix CyberGhost problems by themselves 90% of the time with the tips I’m going to give below.

Short On Time? General Recommendations For CyberGhost Not Connecting Issue

Some general recommendations if you are unable to connect are also given below. After following each set of instructions, check to see if the problem persists.

  • Try different server locations
  • Log out of your account in the application and log back in. Try reconnecting after logging in again
  • Temporarily disable any third-party firewall or antivirus software. In some cases, such software can interfere with the VPN connection
  • Uninstall the CyberGhost application, reboot your device and reinstall the application one time
  • Switch to a different connection protocol and then try to connect
  • Disable your router firewall
  • Reboot your router/modem

However, if you have already tried general VPN solutions and given up on CyberGhost, you can consider getting ExpressVPN, which is an excellent and affordable alternative option to CyberGhost with superior capabilities. 

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Now, let’s focus in detail on some of the common CyberGhost issues and their solutions now:

Unable to Connect to CyberGhost

If you’re unable to connect to CyberGhost for any reason, the following tips should be the first that you should try:

1. Changing servers

Sometimes, the problem is only with specific servers on CyberGhost’s end, which may be temporarily down for maintenance or experiencing technical problems.

Try switching to a nearby server location if you’re experiencing connectivity issues.


Thankfully, CyberGhost offers an immense network of 6,600+ servers to choose from 90+ countries. If the problem is server-specific, this is all you need to do to fix connectivity problems in this scenario.

As far as speed is concerned, CyberGhost offers fast speeds on most servers but you will get the best performance when connected to servers closer to your location.

Get ExpressVPNBest Alternative to Cyberghost

2. Account credential problems

Having problems logging into CyberGhost? If so, make sure you’re not typing in the wrong username or password.

Another reason that logging in could be problematic is if you used a special character of your regional language following a password change or reactivated your account with a PUK.

In this scenario, you should try to log in with your old password. If that doesn’t work, you’ll have to contact CyberGhost’s customer support.

3. No internet when CyberGhost is connected

This problem seems to affect many CyberGhost users and is quite a puzzling one. What happens is that connecting to CyberGhost stops your internet. Even though CyberGhost is able to connect successfully to your chosen server, but this connection itself leads to no internet connection on the user’s end.

The issue only exists in Windows operating systems. Thankfully, Microsoft has released an easy fix to this problem. Click the link below and download the TCP/IP reset package. http://support.microsoft.com/kb/299357/en

Run the downloaded file as an administrator, and it will reset TCP/IP automatically for you. Restart your computer and try connecting to CyberGhost. Should work perfectly this time.

4. Remove security software conflicts

Security software such as anti-malware and firewalls can interfere with CyberGhost’s VPN connection. The problem is particularly associated with Malwarebytes 2. If this software is installed with CyberGhost at the same time.

To make CyberGhost work properly again, first, uninstall both programs and then reinstall CyberGhost. Once this is done, install MalwareBytes again. This should work in most cases, however, in some situations, the incompatibility between the two software can persist.

If you’re still facing the issue, you will have to permanently uninstall Malwarebytes.

Other security software like firewalls can also cause conflicts with CyberGhost. To avoid these, you should add CyberGhost.exe in the list of exceptions in the security program. This will force the software to ignore the VPN while also continuing to provide protection from security threats.

5. Switching protocols

CyberGhost offers OpenVPN, IKEv2, L2TP, and PPTP protocols. OpenVPN can be configured to send user data either over the VPN tunnel ether through UDP or TCP protocols.

Countries and ISPs that block VPN traffic also target the UDP protocol. If you’re experiencing connectivity issues, then you should try switching over to TCP as well as trying other protocols.

Here’s how you can switch protocols on CyberGhost’s Windows app:

1. Open CyberGhost > click the Gear icon on the top-right > Settings.


2. Click on the connections tab > Toggle on Use TCP instead of UDP.


3. Try connecting to a server again. If the problem still persists, move onto the next step.

4. Click on the VPN protocol selection drop-down menu and try different protocols until you find one working.

If your connectivity problems are due to a blocked protocol, then these steps should fix the problem. Please not that PPTP and L2TP are not recommended protocols from the security point of view, so use these at your own risk.

Get ExpressVPNBest Alternative to Cyberghost

6. TAP adapter problems

If you have multiple VPN services installed on your computer, their drivers and adapters can interfere with each other. Disabling the TAP adapters of other VPNs usually solves this problem. Follow these steps to disable TAP adapters:

  • Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.


  • You’ll find the TAP adapters of all installed VPNs as well as your physical network.


  • Disable adapters of all VPNs other than CyberGhost by right-clicking each and selecting Disable.

Once disabled, try connecting to CyberGhost once again.

7. Windows 7 update

Users of Windows 7 frequently report problems with a particular update that blocks CyberGhost traffic once installed. This is the KB2750841 update, which actually intends to improve compatibility between IPv4 and IPv6.

However, it sometimes causes problems and may totally block internet traffic. The only way to deal with this problem is to uninstall the said update, which will revert the changes.

8. Correct system time

Incorrect system time can also lead to connection failure with CyberGhost. So make sure you adjust the date and time accurately. Of course, this doesn’t mean that you have to get the time right down to the exact second. Just don’t be unreasonably outdated.

9. Exceeding the multi-login limit

CyberGhost supports 7 simultaneous connections. This is great if you normally use VPN on multiple devices at the same time. Other than the standard desktop and smartphone devices, you can also install CyberGhost on Firestick, Roku, and Kodi.

CyberGhost Issues and Fixes for Specific Situations

Here are some services, devices, and platforms that CyberGhost is often reported to exhibit problems with and their quick fixes:

CyberGhost not working with Netflix

To unblock Netflix with CyberGhost, you should use the specific streaming-optimized servers. You can find these serves in the “For streaming” option in the left-hand pane of the VPN app:


If this still doesn’t work, then CyberGhost has probably lost its ability to work with Netflix. A growing number of subscribers have reported experiencing problems using CyberGhost to unblock Netflix. It’s possible that the IP addresses associated with the VPN have been blocked by Netflix, but it remains to be seen if the provider can overcome this issue and restore Netflix functionality soon.

If you’re still facing issues, see this article on CyberGhost for Netflix.

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CyberGhost not working with Bit Torrent

To use CyberGhost with Bit Torrent clients, you have to use special servers of the provider dedicated for torrents:


Keep in mind that only the servers listed under the “For torrents” filter of CyberGhost will work with your bit torrent client. For more information, see our guide on using CyberGhost for torrenting.

Get ExpressVPNBest Alternative to Cyberghost

CyberGhost not working in China

CyberGhost used to be one of the recommended VPNs for users in China. Unfortunately, this VPN no longer works in China as the strictness of the Great Firewall of China (GFW) increases.

See this list of VPNs still working in China, as there is no saying when and if CyberGhost will regain the ability to break past the GFW.

CyberGhost Alternatives

Tried all the methods above but still can’t crack the problem? Perhaps it’s time to cancel CyberGhost and try a different service. For instance, here’s how CyberGhost compares to ExpressVPN, a highly affordable VPN with premium features:

Price $6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan) $2.29/mo
Servers3,000+ in 94 countries5,600+ in 90 countries
Customer Support24/7 live chat & email support24/7 live chat & email
JurisdictionThe British Virgin IslandsRomania
Logging PolicyZero logsZero logs
Netflix supportStrongAverage
CompatibilityAll devicesWindows, Mac, iOS, Android
Trustpilot Score4.7/54.7/5

New users can take advantage of CyberGhost free trial first to see if they’re satisfied with the service before making a final purchase decision. This is helpful if you’re unsure about getting CyberGhost and want a taste of the service first.


So, there you have it. All the common CyberGhost problems and their simple fixes. Try the above-mentioned tips and let us know which method worked best for you in the comments below.

If none of the tips worked and you’re unsatisfied with this VPN, you can always go for a better alternative like ExpressVPN.

To learn more about this VPN, see this CyberGhost review.

'Gerald Hunt

Gerald Hunt

Gerald Hunt's Biography :

Gerald is a steadfast believer in the inviolable right of every citizen to freedom of expression. Writing about online privacy and security without any regard for political correctness is his way to counter the instruments threatening our liberty. In his spare time, he loves to binge watch Netflix, anime and play video games.

Posts by Gerald Hunt

7 Responses to CyberGhost Not Working? Try these Simple Fixes

  1. MArk O. says:

    When I start Cyberghost sometimes it dosnt stop my regular connection so they are both connected and other times only Cyberghost is shown to be connected to the internet. is this a problem and if so how do I fix it. Thanks.

  2. I tried numerous variations off passwords but none would be accepted. They should all have qualified.
    What can I do?

    • Abdul Rehman says:

      Hi, so sorry to hear that. You can always reset your password if you have an active subscription. If the issue persists, you can contact CyberGhost’s support team.

    • Abdul Rehman says:

      Hi, so sorry to hear that. You can always reset your password if you have an active subscription. If the issue persists, you can contact CyberGhost’s support team.


  3. Raymond-Allan Emblau says:

    cyberghost/not working properly. I can not do anything with it.

    • Abdul Rehman says:

      Hello Raymond-Allan Emblau,

      Thank you for reading our blog, and even more for leaving us with your comment.

      I’d appreciate if you can confirm me the exact problem you are facing with CyberGhost and have you tried contacting their official support team for assistance?

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