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CyberGhost Review – [Updated December 2021]

CyberGhost is easily among the top 5 VPN providers in the industry. But why isn't it at the top? Are there any flaws you should be aware of? Find out in this updated review.

Editor's Rating
/10

CyberGhost is a Romania-based VPN provider owned by Kape Technologies – previously known for adding adware into its downloads. However, since its new ownership, we were worried if the provider was still safe to use in 2021.

After researching into CyberGhost’s ownership, security, and privacy policies, we ensure you that this VPN is perfectly safe to use. It also offers tons of security features and is one of the most user-friendly VPNs out there. It offers interactive apps packed with advanced features, however, its mobile apps are not at par with its powerful desktop client.

Overall, CyberGhost is one of the reliable VPNs available in the industry for unblocking streaming services, with helpful live chat support. You can avail of its two-year pricing plan at the cost of $2.17/mo / month. 

Quick Overview? Here are the key findings

  • StreamingCyberGhost can unblock more than 35 streaming services and has optimized servers to unblock Netflix, Hulu, Disney+, Amazon Prime Video, and more.
  • Speed CyberGhost offers fast speeds for streaming in HD, lag-free gaming, and torrenting. But, speed on long-distance servers can be slow.
  • Server Network – Impressive server network of 7000+ servers in 90 countries, with optimized, dedicated servers for streaming, gaming, torrenting, and dedicated IP.
  • SecurityTons of built-in features for ensuring online security with 256-bit encryption, kill switch, dedicated IP servers, and more to keep you safe online.
  • Privacy – CyberGhost has a strict zero-logs policy and it doesn’t store any user information. Its privacy policy is transparent and the provider regularly updates its transparency reports online.
  • P2P-optimized servers – CyberGhost offers dedicated servers for torrenting with fast download speeds and a SOCKS5 proxy for efficient and safe torrenting.
  • User experienceOffers easy-to-use apps for beginners with a minimalistic design. Offers apps for various platforms like Windows, iOS, Android, macOS, Linux, Firestick, and works on routers and gaming consoles.
  • Money-back guaranteeOffers a 45-day refund policy. We got our money back within 5 days.

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CyberGhost Features – December 2021 Update

Number of servers 7000+
Server locations90
Based in Romania
Encryption AES-256 bit
Does it keep logs No Logs
Number of devices per subscription 7 Devices
Kill switch Yes
Supports torrenting  Yes
Customer support 24/7 live chat support
Price $2.17/mo

Streaming – Unblocks 35+ Streaming Platforms, Including Netflix, and Hulu

CyberGhost is one of the best VPNs you can get for streaming geo-restricted platforms. It works with Netflix, Disney+, Hulu, Amazon Prime Video, and more. 

Amazon Prime Video and Hulu are known for having tough blocks, but with CyberGhost’s optimized servers, we could access these platforms easily.

The only streaming platforms that we had issues unblocking were DAZN, Channel 4, and Sky TV. After testing both country servers and streaming-optimized CyberGhost servers, we were able to access the following streaming platforms:

NetflixPeacock TVComedy Central
Disney+NBCRai Play
HuluDisney+ HotstarYouTube TV
BBC iPlayerCraveORF
Amazon Prime VideoStanTVNZ
HBO MaxNBCThreeNow
Sling TVPramount+Fubo TV
FoxtelESPN+Voot

CyberGhost is a reliable VPN for streaming, as it offers optimized servers for various platforms. So, if you want to unblock let’s say BBC iPlayer, instead of connecting to a UK server, you can simply connect to its BBC iPlayer – optimized server.

Streaming-optimized servers can be found on the left-hand side of the app menu, along with other specialized servers.

cyberghost-optimized-servers-for-streaming

CyberGhost has hundreds of streaming-optimized servers for Netflix, Hulu, and more.

During testing, we could unblock most streaming platforms with standard servers, but for better performance and speeds, streaming-optimized servers are recommended. This way you don’t have to find the best server for a particular streaming platform – as it has already been taken care of in the form of streaming-specialized servers.

Accessing Netflix with CyberGhost

We wanted to see if we could unblock Netflix with CyberGhost. To unblock its US library we connected to its New York server. Considering the distance between our location in Madrid, Spain, and the server in New York, we did expect it to slow down our speeds, but the speed was surprisingly good.

We could easily stream Air Stike on Netflix US with no buffering, as the video started playing instantly, as you can also see in the video below.

We also tried unblocking Netflix UK and it worked perfectly fine. This time, we connected to its Netflix UK-optimized server and it instantly unblocked Netflix UK. It instantly started streaming Ragnarok in Ultra HD without any buffering.

For other Netflix libraries, we tested its standard servers in Tokyo, Seoul, Toronto, Melbourne, Mumbai, Paris, and Frankfurt. It unblocked all regional libraries and gave an average speed of 67 Mbps on a 100 Mbps connection. It was more than enough for streaming without any lags or buffering.

Netflix LibrariesWorking (Yes/No)Fast speeds for HD streamingBuffering
Netflix USYesNo
Netflix UKYesNo
Netflix ITAverageMinimal
Netflix DEAverageMinimal
Netflix AUYesNo
Netflix JPYesNo
Netflix KRAverageMinimal
Netflix FRYesNo
Netflix CAYesNo
Netflix PTYesNo
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Accessing Disney+ with CyberGhost

Disney+ has strengthened its VPN detection technology so it’s becoming harder for VPNs to unblock Disney+ from abroad. To test if it works with Disney+, we first connected to its optimized Atlanta server which worked with Disney+. It was a little slow as the video took some time to load in the beginning. After that initial buffering, however, there were no lags during streaming.

On CyberGhost’s New York server (non-optimized), we got better streaming results and the speeds were also faster. So, if you are getting slow speeds on the streaming-optimized server due to traffic, you can always switch to standard servers.

Accessing Amazon Prime Video with CyberGhost

Not all VPNs work with Amazon Prime Video because it has some of the strongest firewalls, and it has blocked a lot of VPNs in the past. We were excited to see when CyberGhost worked with the streaming platform on its Amazon Prime US-optimized server.

streaming-amazon-prime-with-cyberghost

It also has an optimized server for the Amazon Prime UK library, but unfortunately, it did not work. We also tried 4 UK standard servers, but it did not unblock the platform. However, with its US server, you can access the largest Amazon Prime Video content library.

Accessing Hulu with CyberGhost

To unblock Hulu, we had to try different servers before finding the ones that worked. We even tried its Hulu-optimized server, but it wasn’t working at the time of testing. So, we contacted customer support for help. They recommended using the Washington DC server.

Fortunately, the Washington server worked for us, and we could stream Books of Blood. The video quality was SD, but after 10 minutes into the stream, it upgraded automatically to HD.

Accessing HBO Max with CyberGhost

CyberGhost also unblocked HBO Max on its streaming platforms’ optimized server. It loaded up Wonder Woman 1984 in 7 seconds. The video quality was also amazing and there were no buffering or lags.

CyberGhost also unblocked BBC iPlayer on its optimized server effortlessly. We have had issues unblocking BBC iPlayer with other VPNs, but CyberGhost instantly gave access to BBC iPlayer content after connecting to its UK server.

CyberGhost does not unblock DAZN, SkyGo, and Channel4

After trying over 6 UK servers for unblocking SkyGo, we decided to contact live chat support to ask about the best servers for Sky TV. After contacting support, they confirmed that CyberGhost does not work with SkyTV, DAZN, and Channel4.

CyberGhost did say that their Channel4 server is down and is under maintenance.

cyberghost-does-not-work-with-skytv

Live chat confirmed that CyberGhost doesn’t work with DAZN, SkyGo, and Channel4.

Speeds – Most CyberGhost Servers are Fast

CyberGhost delivered reasonably fast speeds for streaming, gaming, and torrenting. We did however experience inconsistent speeds on its long-distance servers, as some servers were too slow for gaming.

We tested CyberGhost’s speeds on an HP laptop running Windows 10. Note that all speed tests were conducted from Madrid, Spain. We set our protocol to IKEv2 during our tests and used Ookla’s speed test to record speeds. While testing, we focused on three aspects:

  • Download speed is how fast you receive data. Fast download speed will give you more time to respond during gaming, offer better speeds when downloading or streaming.
  • Upload speed is how fast you send data. Fast upload speed means you will have more time to attack the other player and upload documents quicker.
  • Ping measures how much time it takes for the data to reach its destination. The higher the pings, the more lag you will have during gaming, streaming, torrenting and more.

We tested 20+ server locations on a 100 Mbps base connection, and CyberGhost managed to deliver a reliable speed on all its servers.

cyberghost-speed-table

CyberGhost gave consistent speeds on its servers, with speed drop on long-distance servers.

The speeds were inconsistent on long-distance servers. For example, on the Tokyo server, we got a speed of 53 Mbps and on its French server, we got a speed of 77 Mbps on a 100 Mbps connection.

Before starting on with the tests, we recorded our speeds without the VPN connection to see how much the speed would drop after connecting to the VPN. We used its Best Server Location feature, and it connected us to a Barcelona server.

Without VPN (Madrid)With VPN (Barcelona)Speed Drop after VPN connection
Download87 Mbps75 Mbps10% slower
Upload 75 Mbps73 Mbps2% slower
Ping1427

It is perfectly normal for a VPN to slow down your speeds after connection because your traffic passes through another server and gets encrypted. So, a good VPN does not slow down your speeds by more than 30%. Considering that, CyberGhost performed well.

CyberGhost Speed on Local Servers

No matter how slow or fast your internet connection is, local servers give good speeds because they are physically close to your actual location. As CyberGhost offers servers in Madrid and Barcelona, we tested local speeds on the Barcelona server, as mentioned above.

Barcelona (Spain):

Download Speed (Mbps)75  (10% decrease)
Upload Speed (Mbps)73  (2% decrease)
Pings (ms)27

Even though Barcelona is 500 km away from my actual location in Madrid, the speed on the local server was impressive, with only a 10% drop.

CyberGhost Speed on Long Distance Servers

In general, CyberGhost slowed down our speeds on long-distance servers. However, some servers were fast even when they were farther away from my location. For example, on its US – New York server we got a speed of 42.8 Mbps and it is 5,764 km away from our actual location in Madrid.

New York (US):

Download Speed (Mbps)42.8  (45% decrease)
Upload Speed (Mbps)25  (50% decrease)
Pings (ms)278

On its New York server, we experienced a 45% drop in speeds and the pings were quite high at 278ms. Since our base connection speed was fast, we did not encounter any buffering issues or lags. But, you might experience longer load times when streaming or playing games on CyberGhost’s long-distance servers.

Tokyo (Japan):

Download Speed (Mbps)72.5  (15% decrease)
Upload Speed (Mbps)61  (14% decrease)
Pings (ms)133

Its Tokyo server was faster than New York, despite being 10,759 km away from us. We experienced only a 15% speed drop on its Tokyo server. So, when it comes to long-distance servers, it’s best to test out a few servers to find the one that offers fast speeds because we experienced inconsistent speeds during testing.

CyberGhost Speeds on Optimized vs. Regular Servers

CyberGhost’s optimized servers (for streaming, torrenting, and more) are faster than regular servers. We compared speeds on 5 CyberGhost’s servers and found optimized servers to be faster.

cyberghost-speed-optimized-servers

Streaming optimized servers can give you up to a 15-20% increase in speeds. So, if you connect to a streaming server, you will get a good quality video stream with no buffering or lags. However, we cannot say that for gaming-optimized servers.

Is CyberGhost Fast Enough for Gaming?

CyberGhost is not the fastest VPN for gaming out there, but you get good performance on its local servers. It does offer gaming-optimized servers, but these servers have very high pings – more than 100 ms which is not recommended for gaming.

We connected to a gaming optimized server in New York, and the ping was way too high (226 ms). On this server, playing was almost impossible as the screen would freeze mid-action, and it would take 3-5 seconds to catch up. However, when we connected to its regular New York server, pings were much lower (48ms).

Using its non-optimized server, we were able to play Overwatch without any lags, or stutters. We could run around without any glitches, or slowdowns, as all the graphics loaded pretty smoothly.

Pings were very high on gaming optimized servers (more than 100). If you want to play online games with CyberGhost, we recommend sticking to regular, local servers instead of gaming-optimized servers. 

Server locationDownload speedPing (ms)Fast for Gaming
New York68 Mbps104
New York (optimized)47 Mbps226
London42 Mbps138
Washington53 Mbps116
Toronto61 Mbps126
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CyberGhost Server Network – Global Coverage

CyberGhost offers 7000+ servers in 90 countries at the time of writing this review. Some of these regions include the U.S, U.K, Canada, Germany, Denmark, Spain, Hong Kong, France, Ireland, Italy, Netherlands, and many more. It even offers VPN servers in Mexico.

In the US alone, CyberGhost offers 1270+ servers. It also has great coverage in Australia, Canada, and Europe.

The numbers of servers and their geographical dispersion are some of the crucial factors to consider before buying a VPN service.

The more geographically scattered the servers are, the more easily you can bypass geo-restrictions. Hence, with a VPN, you can access international content including websites, social networking platforms, streaming sites, and even TV shows from anywhere in the world.

CyberGhost’s Virtual Locations

CyberGhost currently offers 29 virtual locations. You can find the virtual locations on its website, as it has marked all virtual servers. These virtual servers are located in highly restrictive countries like Saudi Arabia, China, Iran, and more.

These virtual servers allow you to access locations where VPNs are banned. However, keep in mind that you might experience a great drop in speeds especially if the server is located farther away from you.

cyberghost-servers-locations

CyberGhost has marked virtual servers on its website.

CyberGhost Streaming and P2P-Optimized Servers

CyberGhost’s streaming and P2P specialized servers are optimized for these activities. When you connect to these servers, you automatically get the best IP address, depending on what streaming service you want to unblock or torrent site you wish to visit.

We checked with the live chat team, and they said that these optimized IP addresses along with regular ones are regularly updated. Hence, the IPs that are blocked are quickly replaced so they always work. If there are issues with a server, it is taken down for maintenance.

cyberghost-optimized-servers-support

CyberGhost regularly updates its dedicated servers in case any IP address is blocked by a platform.

If you click on the streaming servers list, you can find optimized servers for various platforms – such as Netflix US, ARD, Rai TV, BBC iPlayer, and a lot more.

Similarly, the P2P servers give you the fastest speeds for downloading torrent files. You can also connect to a virtual server to access popular P2P sites that are not available internationally.

Streaming optimized servers are available on all major platforms and operating systems such as Windows, Android, Linux, and iOS. P2P servers are, however, only available on desktop apps. 

Gaming Servers

CyberGhost also offers gaming-optimized servers. In the server list, you can see the Pings and distance of each server to help you pick out the best server possible. However, we found pings on all gaming servers to be more than 100, which was very high. Ideally, for gaming, your ping rate needs to be lower than 100.

cyberghost-ping-on-gaming-servers

Ping rates on CyberGhost’s gaming servers were higher than the maximum limit for gaming.

CyberGhost is not the best VPN for gaming out there, but if you want to use it to stay anonymous while gaming, you can use its regular servers, or the ‘Best Server Location’ feature.

CyberGhost’s gaming servers are only available on its Windows app. 

NoSpy Servers

CyberGhost offers NoSpy servers for users who want extra privacy and anonymity. However, these servers are only available on the 1-year plan or longer. The NoSpy servers are all based in CyberGhost’s private data centre in Romania. These servers are run by CyberGhost itself, and there is no third-party intrusion – ideal for extra anonymity.

CyberGhost claims NoSpy servers to be faster than regular servers, but it was the opposite during testing. The regular servers in Bucharest gave us speeds of 71 Mbps and on NoSpy servers, we received a speed of 58 Mbps.

NoSpy servers are available on Windows, Android, macOS, and iOS, so you can get maximum security and protection across multiple devices.

Dedicated IP Servers

A dedicated IP server is a server that only you can use and it assigns you the same IP address every time you connect to the VPN. This is best for business owners who are running a website and want a static IP address.

It is also great for people who use online banking or trading websites, as these sites often ban accounts when you try to access them with multiple IP addresses. You can get a dedicated IP address for $5/month.

With a dedicated IP server, you don’t have to worry about VPN blocks on streaming sites, as you are the only one using the server. CyberGhost’s dedicated IPs are present in 5 countries (US, UK, Canada, Germany, and France). So, if you are located away from these locations, you might get slower speeds.


CyberGhost Security – Tailored Safety Features

CyberGhost is one of the most secure VPNs in the industry. One of the core reasons for which you select a VPN as your online protector is your security. There are different methods through which a VPN service ensures your security and confidentiality.

CyberGhost Offers Military-Grade Encryption

CyberGhost offers 256-bit encryption (the best and highest in the industry). In simple words, your data is encrypted with a 256 character log key for protection. The longer the key, the harder it is to break it down, and 256-bit is the strongest encryption standard available.

CyberGhost uses this encryption standard in combination with the 4096-bit RSA key and SHA256 authentication. It also offers Port Forward Secrecy, for additional security. Port Forward Secrecy regularly changes CyberGhost’s key that is used for encrypting and decrypting data.

CyberGhost Leak Tests – DNS, IP, WebRTC

CyberGhost does not leak your IP, DNS, or WebRTC data online. We conducted DNS, IP and WebRTC leak tests online to check.

We went through IP leak tests that also included IPv4 and IPv6 DNS leak tests along with IPv4 and IPv6 WebRTC leak tests.

cyberghost-ip-leak-review

The VPN officially claims that it provides DNS and IP leak safeguard features by default. We were impressed to note that the provider has improved its performance to another level in this area.

We tested US, Canada, UK, France, and Australia servers for DNS and IP leak tests and did not experience any leaks.

Kill Switch

CyberGhost allows you to remain anonymous even when it suddenly stops working. It comes with a built-in kill switch feature which we find quite useful. You can find this feature under the Privacy Settings option. When your VPN connection abruptly drops for any reason, your internet connection does not work either.

You can only customize the kill switch feature and turn it off if you want to in the Windows app. You won’t be able to find this feature on Mac, iOS, and Android apps as it is automatically enabled. You can check by switching servers, as during testing we noticed that it temporarily toggled our internet off when establishing a connection.

cyberghost-killswitch-app

CyberGhost kill switch can be turned off on its Windows app.

CyberGhost VPN Protocols

CyberGhost offers 3 VPN protocols that you can choose from – IKEv2, OpenVPN, and WireGuard. You can also enable the automatic option so it will select the best protocol for you based on your requirement.

  • IKEv2: A fast protocol and best for mobile devices. It offers an auto-connect option to make sure you are always protected on Wi-Fi and mobile data. However, it is only available on Windows, iOS, and macOS. So, if you are using an Android phone, you won’t be able to access this protocol.
  • OpenVPN: One of the safest and most secure protocols available. It’s an open-source protocol that regularly gets updated with security features. It is slower than IKEv2 but offers better security. However, it is not available on iOS.
  • WireGuard: WireGuard offers the perfect blend of security and speed. It is a fast protocol and a great choice for streaming, browsing, and more. It is available on all operating systems.
cyberghost-protocols

You can select the VPN protocol manually, or choose the automatic selection.

CyberGhost’s IKEv2 Protocol Gave Better Speeds

The VPN protocols you choose make a huge difference in your speed. We tested 7 servers for speeds on OpenVPN, IKEv2, and WireGuard to see which one is the fastest. Our testing base connection speed was 100 Mbps.

cyberghost-protocol-speed-graph

CyberGhost’s IKEv2 protocol was 48% faster than OpenVPN

During testing, we found IKEv2 to be the fastest as it offered an average speed of 70 Mbps. So, if you are doing a data-intensive task and require more speed, you can connect to the IKEv2 protocol. If you want extra security, OpenVPN is the one to go with. WireGuard on the other hand offers a perfect balance between speed and safety.

CyberGhost App Protection and Split Tunneling Feature

CyberGhost also offers a split tunnelling feature that allows you to choose the apps that will pass through the VPN tunnel and which traffic will pass outside the tunnel on a regular connection. This feature is only available on Windows and Android.

On Windows, you can add a URL that you want to exclude under the ‘Make Exception tab.’

cyberghost-split-tunneling

When you add a website URL to Make Exception, you will need to restart the app and connect to a server.

I tested this feature by making the ‘whatsmyipaddress.com’ site an exception. We then connected to London – UK server and went to the website to check which location would show up.

We were happy to see that it showed our actual IP address and location, meaning, the split tunneling feature was working fine.

cyberghost-split-tunneling-works

The site showed our real IP address, instead of the VPN, since the site was exempted.

If you are using Android, you can select apps to bypass the VPN, but you cannot select websites. However, the split tunnelling feature is not available on iOS, macOS, and Linux.

CyberGhost’s app protection feature allows you to add apps to the list so whenever you open such apps, CyberGhost will launch automatically. You can find this feature under the Smart Rules menu called App Rules. We tried it with Netflix. So, basically, when we opened Netflix, it automatically connected to a US server.

We haven’t seen any other VPN offering such functionality. It is great in case you forget to connect to a VPN before opening risky apps like torrenting.

Compatibility with TOR (Enjoy Optimum Level of Anonymity)

CyberGhost works perfectly well with Tor. Though, it did slow down our speeds since our traffic had to pass through the VPN server and Tor’s relays. But, it was still manageable.

This makes CyberGhost a great choice for users in countries with heavy internet restrictions because Tor is much more secure than a traditional browser. So, Tor in combination with CyberGhost doubles your security.

CyberGhost Ad, and Malware Blocker

Unfortunately, the ad-blocking feature of CyberGhost does not come up with the expectations of users. It does not work on HTTPS websites either. However, you can use the above advantage on HTTP sites. The ad-blocking feature is workable on Windows, Mac, and iOS devices.

We also contacted customer support and asked about its adblocker feature. They confirmed that it doesn’t remove all ads.

Cyberghost-ad-blocker

CyberGhost’s ad blocker does not block all ads as some pass through.

We also tested CyberGhost’s ad blocker and it failed at blocking even pop-ups or banners, as they still showed up. Similarly, on YouTube, every video started with an ad.

If you are concerned about ads, you can use a dedicated ad blocker with the VPN, as also recommended by the support. This feature is available on Windows, Android, and macOS.

Wi-Fi Protection

CyberGhost also offers Wi-Fi protection on its desktop and mobile apps. It automatically launches the VPN when you connect to public Wi-Fi. You can also disable the automatic function and set it to ask every time before connecting. This feature comes in handy in case you forget to turn on your VPN before connecting to an unsecured public Wi-Fi.

cyberghost-wi-fi-protection

You can find Wi-Fi protection under Smart Rules.

HTTPS Protection

This feature forces your connection on a secured HTTPS site, so you only visit safe websites. This feature protects you from malicious websites where your personal data like credit card information and more is exposed.

Unlike HTTP sites, HTTPS sites are encrypted with Secure Sockets Layer. In simpler words, even if hackers get their hands on your data, it will be in an encrypted code. This is a handy feature considering the rise in phishing and ransomware attacks.

With CyberGhost, even if you visit a site that is not HTTPS, your data will still be protected. Unfortunately, this feature is available only on Windows.

CyberGhost’s Optional Features

Apart from the features mentioned above, CyberGhost also offers additional features as follows:

  1. Secret Photo Vault – This feature is only available for iOS devices that protect your photo gallery with a password. You can either choose to secure your photos with a pin, or biometric. The app is free and very easy to use.
  2. Password Manager – When you subscribe to CyberGhost, you can also choose PassCamp as an addon. If you subscribe to its monthly plan, you’ll have to pay $3.49 extra, and $2/month if you get its annual plans. It is a bit expensive, as you can get stand-alone password managers like LastPass for free or at a cheaper rate.

CyberGhost Privacy Policy – Transparent policies with safe jurisdiction

CyberGhost has a strict no-logs policy and does not store any user data. It does not log your IP address, DNS requests, or online activities. There is even an option to pay with Bitcoin if you want your payment information private as well.

cyberghost-privacy-policy

CyberGhost does not store any identifiable information, but it does log anonymized data like connection attempts, a server connected to, and the version of the CyberGhost app you are using.

CyberGhost Jurisdiction in Privacy-Friendly Romania

CyberGhost is located in Romania. Romania is not part of the 14 Eyes Alliance, so there are no mandatory data retention laws in the country. Therefore, CyberGhost has no obligation to store information and share it with the government.

With CyberGhost, your data is truly secure and private.

Ownership

CyberGhost is owned by Kape Technologies. Kape Technologies also owns Private Internet Access and Zenmate. This company has a bit of history, as it previously worked in mobile ad and browser extension development, known as Crossrider. The company was caught ad injecting in 2018. They added adware with its downloads.

However, it no longer works in ad development and has switched to the VPN industry. CyberGhost is owned by Kape Technologies, but it works as a separate entity focusing on online security. 

Security Breaches and Audits

CyberGhost has not experienced any significant security breaches in the past. In 2019, Typeform leaked 14 CyberGhost accounts, but no passwords were revealed. It is proof of CyberGhost’s trustworthy privacy policies, as no critical information is stored.

CyberGhost has not undergone independent third-party audits since 2012, but it has been testing its safety processes regularly. In 2012, it was audited by QSCERT, a company that has audited large companies like Hyundai, WhirlPool, and such. CyberGhost passed the audit as there were no security issues detected.

Transparency Reports

CyberGhost releases a Transparency Report on its website every 3 months. It contains information regarding key statistics about the VPN, and malware activities that users should be aware of.

According to the recent Transparency report, CyberGhost has received 17,384 malicious activity flags, and 9 police requests to investigate their IP addresses or data centres. However, CyberGhost does not log any user data, so they don’t have any information to hand over to the police.

Torrenting  – CyberGhost Offers P2P Dedicated Servers

CyberGhost is a great choice for torrenting. It offers specialized P2P servers available in 61 countries. These servers are optimized for torrenting, offering high speeds, and maintaining maximum anonymity.

We tried its P2P servers in Germany and Mexico using uTorrent. We were able to download torrents quickly as it managed to deliver a download speed of 11 Mbps. We were able to download a 2 GB file in a few minutes.

At VPNRanks, we do not condone downloading copyrighted/ pirated material. For the purpose of this guide, we checked to see if CyberGhost works with Popcorn Time and Stremio, and it is safe to say that we could access both these platforms on CyberGhost’s P2P servers.

cyberghost-stremio

CyberGhost uses 256-bit AES encryption, and perfect forward secrecy to keep you safe while P2P file sharing. But, if you want added protection, you can use a copy server, as these are personally managed by CyberGhost in Romania.

You can also use the App Protection feature, in case you forget to connect to a VPN before opening a torrenting client. Once you have added your torrent client app to the list of Designated Apps, CyberGhost will automatically launch.

The only con is that CyberGhost does not support port forwarding that allows faster download speeds, and unblocking abilities. However, even without this feature, CyberGhost is very impressive when it comes to torrenting.

CyberGhost Does Not Work in China

Unfortunately, CyberGhost does not work in China. It does feature servers in the Chinese mainland, so you can access local content from abroad, but if you are already in China, you won’t be able to use CyberGhost.

We also contacted live chat support and they confirmed that the Chinese government has blocked the VPN app and it does not work in China. They also said the same about other countries with heavy internet restrictions such as Saudi Arabia.

cyberghost-china-restriction

CyberGhost does not work in China, Saudi Arabia, and some other highly restrictive countries.

It is no surprise that not all VPNs can bypass the Great Firewall. To bypass this government-imposed censorship, you need a VPN that:

  • Offers obfuscated servers that make your VPN traffic look like regular HTTPS traffic.
  • Hosts .onion site so you can install its app using the Onion network.
  • Offers a kill switch, 256 bit AES encryption, and leak protection as well.

CyberGhost does not offer obfuscated servers, but it does offer top-notch security. But, you cannot download its app in China because its homepage has been blocked and the app has been removed from the Chinese app stores.


Ease of Use – CyberGhost Offers User-friendly apps

CyberGhost is easy to use and offers beginner-friendly apps that are easy to navigate. We used CyberGhost apps on Windows, iOS, macOS, and Android phones. It took us less than 5 minutes to download the app and connect to a server.

You can either download the app from Play Store, or you can directly get the app from CyberGhost’s website. The apps are easy to use, as you can find everything on the main window. You can see the optimized servers on the left side of the app. Optimized servers are available on Windows, macOS, Android, and iOS.

You can also connect to regular country servers as well. The optimized servers also show additional information so you can choose the best one for your needs. For example, the gaming servers show pings and distance. You can also create a list of your favourite servers as well.

The settings tab offers a variety of customizable features. You can change the VPN protocol, enable kill switch, leak protection, and a lot more. Simplicity is a strong point of CyberGhost. Overcomplicated VPN apps become too much to use.


Device Compatibility – CyberGhost Supports All Operating Systems

CyberGhost is compatible with all the leading platforms. It works with Windows, macOS, Android, iOS, Linux, Browsers, FireTV, Android TV, routers, and more. 

Here is a list of compatible devices:

WindowsLinuxSmart TVs
AndroidChrome/ FirefoxPS4/ PS5
iOSApple TVXbox One, Xbox 360,
macOSRokuChromebook
Raspberry PiSynology NASAmazon Fire TV

CyberGhost Desktop Apps

CyberGhost’s desktop apps are easy to use and are similar on both Windows and Mac. They are also pretty quick to install as we connected to a server within 5 minutes.

Both apps are somewhat similar, the only difference is that you cannot use OpenVPN on Mac unless you manually configure it. But the WireGuard protocol is available on both apps.

cyberghost-8-interface

CyberGhost Windows app

You can find the Smart Rules feature on both the apps and set it to automatically launch the VPN when you start the computer or open a specific app. CyberGhost is compatible with Windows 7 or newer, macOS Sierra or latest, and Linux Fedora, PopOS, Kali, Mint 20, CentOS, and Ubuntu distros.

Cyberghost-macos-app

CyberGhost macOS app

On Linux, you won’t have a UI, as you can use CyberGhost commands to change protocols, servers, and settings. Both OpenVPN and WireGuard are available on Linux, but IKEv2 is missing.

CyberGhost-Linux-App

CyberGhost Linux app

Android and iOS

CyberGhost’s mobile apps have a similar UI to desktop ones. They do lack certain features, such as in Android you have the ad blocker and split tunneling, but on iOS devices, you don’t have these features. Both apps do come with an automatic kill switch and leak protection.

Cyberghost-Android-App

CyberGhost’s Android app

On your iPhone, you can access the Photo Vault feature to protect your gallery with a password or biometrics. This feature is missing in Android. Both the apps show information next to their servers, similar to the desktop apps. This way you can choose the best server according to ping rates, distance, and more.

As for VPN protocols, Android apps have OpenVPN and WireGuard. iPhones automatically connect to IKEv2, but you can switch to WireGuard.

CyberGhost’s iOS app

Browser Extensions

CyberGhost also offers browser extensions for Chrome and Firefox. However, there is a kill switch, and you can use 8 servers only. You can either install the browser extension from Chrome and Firefox store, or you can download it directly from CyberGhost’s website.

Its browser extensions are lightweight and easy to use. But keep in mind that your traffic outside the browser remains unencrypted. The extension offers online ad blockers, tracking blockers, WebRTC leak protection, and Wi-Fi security. There is no kill switch, which is a bummer.

The browser extension also restricts your server access, as you get 8 servers in 4 countries – the US, Germany, Romania, and the Netherlands. It’s not recommended for bypassing geo-restrictions on streaming platforms but is more than enough to keep your browser activity anonymous.

Kodi (CyberGhost works with the famous media platform)

Kodi is a complete streaming service with everything for everyone. However, the problem with Kodi is that certain add-ons are geo-restricted. For instance, add-ons such as NBC and ABC are only accessible in the United States. Therefore, to bypass these restrictions, you need a specific Kodi VPN service.

CyberGhost for Kodi will allow you to access any content from anywhere with ease. Similarly, it will also free you from any kind of internet censorship placed on Kodi. Speaking of Kodi, here’s how you can set up CyberGhost on Kodi.

Does CyberGhost work with Routers?

You can set up CyberGhost on your router, and protect multiple devices at once. To set up CyberGhost on your router, it needs to support OpenVPN. We could easily set up OpenVPN on our DD-WRT and ASUS router in under 25 minutes.

If you want to manually configure CyberGhost on your router, you can check out our CyberGhost troubleshooting guide in case you face issues. Be careful as a small mistake can lead to damaging your router firmware. You can learn more in our best VPN router guide.

There is no native router app offered by CyberGhost, but you can get a pre-flashed router from FlashRouters. It is, however, on the expensive side, starting from $299 for the pre-flashed router.

CyberGhost Also Works with Xbox, PlayStation, Smart TVs, Apple TV, and more

CyberGhost also works with Smart TVs, PlayStation, Xbox, Apple TV, and more. It offers a Smart DNS feature that allows you to unblock streaming platforms and sites on devices that don’t offer native VPN support. You can also use CyberGhost with Roku, and Fire devices.

You can find the Smart DNS option under My Account on the CyberGhost website. Just copy the DNS code on your devices’ network settings and you are good to go. We were surprised to find that CyberGhost offers streaming optimized DNS addresses for Hulu, and Netflix US, and the UK. No other premium VPN gives you optimized DNS addresses for streaming platforms.

If you have an Android TV, you can simply download the app from Play Store and log in. This is the same for Amazon FireStick and Fire TV, as CyberGhost apps are available on Amazon Store.

Simultaneous Connections – CyberGhost Supports 7 Devices

With a single CyberGhost subscription, you can connect up to 7 devices simultaneously. This is amazing as most VPNs only offer 5-6 multi-logins. To test this, we connected our Macbook Air, two Samsung Galaxy Phone, iPhone 11, and Samsung Tablet.

We decided to stream Netflix on the laptop and phones, simultaneously and there were no speed drops or buffering, as the connection was consistent. So, you can connect multiple devices on a single CyberGhost account without compromising on performance. 

Get CyberGhost45-Days Money Back Guarantee

Pricing- Affordable VPN

CyberGhost is rightly considered one of the cheapest VPNs.

It offers 3 plans:

cyberghost-pricing

CyberGhost offers both long-term and short-term plans. However, its 2-year subscription offers the best value at $2.17/mo . With the 2-year deal, you can get access to NoSpy servers as well.

Payment Methods

CyberGhost accepts payment via credit cards, PayPal, and cryptocurrency payments. You can use cryptocurrency to make anonymous payments, but it does not allow you to purchase add-ons with anonymous payment.

Diversity in payment methods offered is one of the essential characteristics to explore while reviewing a VPN service provider. It is like providing a convenient transaction process to the users.

cyberghost-payment

There is also a 45-day money-back guarantee, so you can get a full refund within 45 days. Most VPNs offer only a 30-day money-back guarantee, but we were impressed with CyberGhost’s generous 45-day period. But, keep in mind that on a 1-month subscription, you only get a 14 days guarantee. 

CyberGhost also offers a 1-day free trial for Mac and Windows, but this is not enough time to test the VPN. We would recommend using its 45-day money-back guarantee as a trial period to test out all its features.

There is 24/7 live chat support available so you can get your refund pretty quickly. We got our refund within 5 days, and they did not ask any questions. 


Reliability and Customer Support

CyberGhost offers a 24/7 live chat feature available in 3 languages – English, French, and German. Every time we contacted the support team, we received an answer within minutes.

cyberghost-customer-support

With CyberGhost Live Chat, we always got a response in under 15 seconds.

Customer support is a make-or-break situation for any VPN service. If you are using a VPN service that delivers various ways to solve your queries timely, it is a blessing in disguise.

You can include CyberGhost in the list of VPN services that try their level best to meet the expectations of their users. Here is the list of different support options CyberGhost offers to users:

  • Guides and FAQs
  • 24/7/365 days Live Chat
  • Software and other Tutorials

CyberGhost’s reliability stems from the fact that the service offers extensive guides and FAQs for the assistance of users regarding its usage and installation.

If you are still not satisfied, then you also have the option to create a ticket by submitting a request to get the answer to your troubleshooting questions accordingly.

We wanted to check how many Netflix libraries CyebrGhost can unblock, so we contacted them via email and got a response within 12 hours. So, if you don’t want to chat with an agent, you can also contact support and get instant help.

cyber-email

In short, this VPN has excellent customer and tech support, and they will respond timely to all your concerns.


Trustworthiness – GDPR Compliance, Trustpilot Reviews & Reddit

CyberGhost follows GDPR guidelines, and it is included in the list of GDPR compliant VPNs. This is because they have made their data collection procedure quite transparent.

When you go through its privacy policy thoroughly, you will witness a dedication section about GDPR. We also confirmed this by contacting support.

CyberGhost-GDPR-Compliance

CyberGhost Trustpilot Reviews

Based on 11,191 reviews, you can assume CyberGhost has successfully found its feet in the VPN industry since 86% of users have rated them excellent.  Likewise, the provider has received an excellent 4.8 stars out of 5 stars rating overall.

cyberghost-trustpilot-2021

CyberGhost has a high rating of 4.8 on Trustpilot

 

What does Reddit think about CyberGhost?

CyberGhost is praised highly on Reddit as well. One user said that CyberGhost is their best choice for torrenting and privacy as it keeps no logs. With CyberGhost the Redditor never got a warning from ISP for torrenting movies. 

cyberghost-reddit

Another Redditor says that he has no issues with CyberGhost and has been using it for streaming and torrenting. He also says that even the ad blocker works well for him.

cyberghost-reddit.1

FAQs – CyberGhost Review

Yes, CyberGhost does offer a free trial. There is a 1-day trial for Windows and macOS, and a 7-day trial for Android and iOS. However, to use its free trial, you would need to provide your credit card details, but you won’t be charged.

There is also a money-back guarantee, which offers more days to try the service, as we believe 1 or 7 days is not enough to test a service. You can try CyberGhost risk-free for 45 days and get a refund if you are not satisfied. Also, it is available for all devices and platforms.

Yes, CyberGhost works with Netflix. During testing, we were able to unblock Netflix US, UK, Canada, Australia, and Japan with ease. There are dedicated Netflix servers as well as regular servers that you can connect to for unblocking Netflix.

With CyberGhost we could also access other streaming platforms such as Hulu, Disney+, BBC iPlayer, Amazon Prime Video, and more than 30+ platforms.

You can connect 7 devices simultaneously on a single CyberGhost account. It offers apps for Windows, macOS, iOS, Android, Linux, and FireStick. You can also configure it on your router and protect all devices at once.

CyberGhost offers dedicated apps for the following devices:

  • Windows 7 or newer
  • macOS Sierra or newer
  • Linux (CentOS, Mint, Kali, Fedora, Ubuntu)
  • iOS 13 or newer
  • Android 5.0 or newer
  • Android TV (OS 5.0 or newer)
  • FireStick (Fire OS 4.6 or newer)
  • Fire TV (Fire OS 4.6 or newer)

You can also set it up on other devices using CyberGhost’s Smart DNS feature, including:

  • Smart TVs
  • Apple TV
  • PlayStation 4 and 5
  • Xbox One, X, S

Yes, CyberGhost is safe and trustworthy. It offers a true no-logs policy and is based in privacy-friendly Romania – a country with no mandatory data retention laws. CyberGhost also offers top security features with 256-bit encryption, advanced security protocols, a kill switch, Wi-Fi protection, DNS leak protection, and more.

Final Verdict: A Safe and User-friendly VPN

CyberGhost is a safe and user-friendly VPN, best for streaming. It is a capable VPN service that serves as an excellent service for those who are on a budget. This service also presents feature-rich apps at affordable pricing.

Moreover, you can use the service for 24 hours to check the performance on your desired devices free. What we liked about CyberGhost was its GDPR compliance feature as most VPNs don’t offer that.

Not to forget that CyberGhost unblocks US Netflix and has friendly customer support up its sleeves. Therefore, you can consider subscribing to the service to watch your US Netflix TV shows and other media content.

Speaking of security, CyberGhost stands out from other providers with its NoSpy and Dedicated IP servers. It also protects your data with military-grade 256-bit AES encryption.

We would recommend CyberGhost if you are looking for a VPN that works excellent with streaming services. 

If you want to know about VPNs other than CyberGhost, you can read our exclusive VPN reviews guide.

'Minnie J. Hamilton

Minnie J. Hamilton

Posts by Minnie J. Hamilton

Minnie J. Hamilton's Biography :


Minnie's road to sense of fulfillment and purpose has touched medicine, pattered into business & economics and is now finding the expansion of that purpose through voices of reason in the world of technology & online privacy. She will continue to write as long as people may find truth in it. On Sunday’s, she snaps back into the reality of fantastical ogres, satyrs and the depths of the seas. Her current adventure is The Ninth House.


27 Responses to CyberGhost Review – [Updated December 2021]

  1. this is the best article
    great knowledge

  2. Sam says:

    After trying out few VPN providers out there I must say – CyberGhost are way (!!) better than all of them.
    As part of my work, I travel a lot and a good VPN is critical for me.
    CyberGhost gives me the best quality solution!

    Thanks @Ghulman for the recommendation!
    Sam

  3. Daniel says:

    i tried 3 different VPN services CyberGhost is the best one (by far!!!) in terms of speed, unblock netflix and user friendly (also, they dont keep logs which is the most important thing when using VPN)
    everything is simple and friendly and the price is great.

    • Ghulman says:

      Hi Daniel,
      Good to hear that you’re satisfied with Cyberghost. And you are right. Keeping no logs is an important part of being a VPN.

  4. not happy says:

    Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best

    • Ghulman says:

      I am sorry you had to face such issues while using Cyberghost. I hope the providers compensate you in some manner.

  5. Lisa says:

    Cyberghost is deceitful. I consistently manually select a US server while I am out of the country. A simple visit to whatismyisp informs me that my server is actually located in Romania. It takes more than 30 minutes each time of logging on and off to finally reach an actual United States server. I have 2 requests for help with no answer.
    Stay away!

  6. Cyrano says:

    Using a minimum speed cable modem service ($25/mo), I found that CyberGhost consistently DOUBLED my measured download speed. I am sure that would not have happened if I had a faster service from my ISP (+$), but it unlocked a faster speed for me, for free.

    No problems on Win7 Pro.

  7. Unhappy RipOff Victim says:

    24/7 support does not exist with Cyberghost. I could not get my router to work even though I followed the url’s instruction on configuration. I could not get support. I could not even put in a request for support because the support page was not working. 3 days after I subscribed, I cancelled. I got an email that told me I would not get my money back even though I cancelled. Avoid. Avoid. Avoid.

  8. Thomas Hegarty says:

    It’s AWFUL !
    From day one it has never loaded without coaxing and problems.
    I’m trying to update it’s driver as it won’t work at all now. The driver download doesn’t work. you press a couple of continues (ou MUST accept the unwanted Bing / chrome offer or it stalls.) Having done that….it stalled on the “next” button press.
    Ther is no feed back while this happens, no indication if it’s working or not.
    Somehow Ghost has to run through IE.!?
    Who uses that anymore?
    I’m exasperated with it!
    Won’t be re-newing, it’s a mess on Win 7 Home Premium.

  9. Roger Sundberg says:

    I’ve had Cyberghost for sometime, both the free version and the premium. It works great on my Windows 7 on laptops.
    However, the version for IOS, including the beta version 6, still needs a lot of work. It needs the option of setting up exceptions, for sites such as banking that require you to have the same IP address all the time. It also still interferes with email. It does work fine for general surfing and most sites. If they can add most of the options available with the windows version it will also be a great product for IOS.

  10. Joseph K. says:

    I purchased Cyberghost and it was working fine. Then, I upgraded to Windows 10 and it stopped working. My emails to support were a waste of my time. I detailed exactly what the problem was in my ticket to them and they never told me how I could fix it. Cyberghost would seem like it was running just fine but when I went to any one of my web browsers and typed “What is my IP” it would give me my actual IP address and not my Cyberghost IP. They kept asking me for a screenshot of the error. I provided them with every bit of information they asked for and they could never tell me what the problem was or how to fix it. Then, when I asked for a refund they told me they didnt handle refunds that I had to go through a third party to get a refund processed.

  11. STEFANO NICOLETTI says:

    MY COMMENT IS SHORT AND TO THE POINT

    ” I SHOULD OF USED GHOST VPN A LONG TIME AGO IT DOES WHAT I WANT KEEPS OTHER OUT”

  12. David says:

    Lost my business and I’ve been with them since the start.
    Simple reason they started reducing the amount of torrent usage on their servers and the ones you can use drastically reduce the bandwidth speed like Romania/ Russia etc
    I’m at 1.5 Mbps DL speed normally and their servers reduced me to a 100 kbps crawl.
    Moved to another service that doesn’t keep logs and doesn’t block torrents for $6.95 a month

  13. Pola-x says:

    I purchased premium CyberGhost for Mac OS as free don’t let you use p2p. Sadly it is not working with Mac OS. Customer service suggested to download Beta version for Mac OS which was supposed to solve the problem but the software doesn’t activate this download. After repeated emails to customer service which were simply ignored I filed for a refund with PayPal. Thanks a lot for wasting my time :/

    • VPNRanks says:

      Hello Pola,

      Thank you for your valuable feedback.
      We will convey this issue with their support team and hopefully they will overcome such issues in future.

      Best Regards,

  14. VPNRanks says:

    Thank you for your valuable feedback

  15. natacha says:

    hi any servers in
    portugal

    • Arsalan Jabbar says:

      Unfortunately, CyberGhost doesn’t have servers in Portugal at the moment. You may contact their support and ask if they’re planning to launch one in future.

  16. CyberGhost EN says:

    Great 🙂 Looking forward to read new stuff!

  17. CyberGhost EN says:

    You did a great job! Thanks again!

    • Arsalan Jabbar says:

      You’re welcome. This isn’t the end of it though – there’s more to come – so stay tuned and keep in touch.

  18. CyberGhost EN says:

    Hey Arsalan! Thank you for the nice and accurate review. You rule!

    • Arsalan Jabbar says:

      Thank you for the feedback and appreciating my effort. Just tried to explore each an every aspect of your service. Hope I did justice with all the extraordinary features you guys offer.

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