SaferWeb VPN or Safer Web VPN is a product of UK-based privacy protection firm “Pseudio Ltd. Inc”. The company is relatively new in VPN industry and offers a wide range of servers dotted across main regions of the globe.
The service aims to protect users’ online privacy with cutting-edge security essentials, around the clock customer support, Teir-1 network infrastructure and cross-platform availability, making it a top-of-the-line VPN provider.
In this SaferWeb review of 2018, I will cover the key aspects of the provider to ascertain its place amongst the competition. You can read other top VPN reviews and see yourself how this service stands out.
- 60+ servers located in 24 countries
- PPTP, OpenVPN, L2TP/IPsec, SSL and IKEV2 protocols offered
- 3 Simultaneous Connections
- Multiplatform support including Windows, Mac, Linux, Android.
- Military Grade 256-Bit Data Encryption
- 24/7 Live Online Support and Email Support
- Zero Activity Log Policy
- Free Trial Available
- 30 Days Money Back Guarantee
- Slow Server Connectivity
- Limited Number of Servers
SaferWeb Review – Pricing and Plans
For me, pricing is a key factor. I think it is vital for a VPN service to match its price with a quality of its service.
There is no harm in paying a little extra to get the best VPN experience possible. However, VPNs with limited features should offer economical prices.
In this SaferWeb review, I was impressed by the pricing plan offered by the service.
SaferWeb VPN offers two pricing plans, namely Premium and Super Premium.
The Premium plan comes for $3.99 a month and provides 7 location with only a single device connection. Meanwhile, the Super Premium plan is priced $4.99 a month and offers 30+ server location with 3 connections.
As you can see, the providers have taken a different approach in its pricing policy. The service has divided their packages based on their respective features.
Other than this, the overall prices set by Safer Web are extremely inexpensive. One can even categorize these prices as ‘cheap’.
Instead going for the numbers, the service has gone for desirable location. The providers have done well to cover regions that are typically desired by the VPN users.
Prime regions covered by this VPN include Dublin, London, Sydney, New York, Amsterdam, Singapore, Hong Kong, Burges, Frankfurt, Los Angeles, Toronto, and Tokyo.
According to my estimates, the service provides around 60 servers from across the globe. Subscribers can select servers from over 30 different locations in 24 countries.
Unrestricted speed, unlimited server switching, in-house developed desktop & mobile apps, robust data encryption, an absolute Zero Logs policy and the option to monitor server loads in real time make this VPN a top privacy choice.
Super Premium account users get an additional benefit, not only in terms of more server choices but also in terms of server performance.
SaferWeb offers supercharged add-on,which offer faster speeds and performance in certain locations.
This is achieved by limiting the number of users on these servers, which provides more bandwidth to the user.
Supercharged servers are an ideal choice for users looking to download files through P2P & Torrent services, stream live events & shows.
Using the 10 Giga Bit/Second backbone, the VPN’s cutting edge servers have delighted us during speed testing and torrent download tests.
SaferWeb VPN Performance
To test the performance of the VPN, I conducted speed tests on multiple servers using the PPTP protocol on the flash based Ookla Broadband Speed Test.
Speed results without VPN, using a 10 MBPS connection intentionally throttled by our network team:
I specifically tested servers that had more server load than others, primarily European and US servers.
In addition, I tested them due to their streaming speeds and Torrent capabilities. The maximum bandwidth that we lost was 58.6% on the Amsterdam server and although it was a lot the interesting fact was that bandwidth was very stable.
The best speed was recorded on the Stockholm server which allows Torrent downloads, VoIP services, P2P engines, and, high-speed live streaming.
A loss of 29.5% bandwidth, but great streaming on YouTube and extremely good speed for Torrent downloads.
Support is an important aspect to consider prior to a VPN subscription. By providing adequate customer support, the provider can show that they keep their customers in high regard.
The VPN offers multiple support channels including 24/7 live chat, technical support, knowledge base, ticketing system and FAQs.
I tested each channel to evaluate the service quality of the customer support.
24/7 Live Chat Technical Support
SaferWeb VPN offers 24/7 live chat technical support to provide users instant problem resolution. In order to assess its responsiveness, we conducted a simple test by inquiring about the installation of Safer Web VPN on iOS through live chat support.
It is great that the service provides 24/7 assistance, I still found their service to be somewhat average. Although the service is available at all times, the agents are often slow and inconclusive in their response.
However, I still commend the providers for offering Live Chat feature.
Knowledge Base Section
The knowledge base section of the VPN provides detailed information on the issue regarding installation, billing and accounts, troubleshooting, illustrated tutorials and general inquiries.
The FAQ section gives essential information about VPN that a subscriber should know, including tricks to boost your online privacy & bandwidth.
Email Ticketing System
The email ticketing system offered by the VPN gives a comprehensive solution for complex issues through email.
It aims to provide expert technical assistance while allowing subscribers to explain their problems in detail with evidence, response times may vary depending on question.
We tested the email ticketing system of the VPN for this review and are still waiting for a response from the providers.
The VPN offers a decent mix of payment methods for its subscribers, few and easy to use. All leading Credit Cards are accepted in addition to PayPal for anonymous payments. The service is offering currently following payment methods:
Good news for privacy advocates is that the service plans to add Bitcoin soon. If it does proceed to do such a thing, the service would attract more customers.
This VPN is compatible with all leading platforms excluding iPhone and iPad. It supports Windows, Mac OSX, Android, Linux.
An advantage of this service is its compatibility with multiple devices including Xbox, PlayStation, Apple TV, Chromebook, Amazon Fire, Google Nexus, Surface, and Blackberry.
Moreover, the service is also compatible with routers if they are VPN supported. However, the apps are not available for free download. The SaferWeb download option appears once you subscribe to the service.
SaferWeb VPN Windows Client
To adequately review SaferWeb, I tested the windows client of the service. On the first attempt, the user-friendly client impressed me. With the VPN connecting, disconnecting, changing between servers are a click away. Follow these simple steps in order to start using SaferWeb VPN.
- Download the SaferWeb VPN from the website
- Open the downloaded folder and install the SaferWeb.exe
- Proceed with the installation wizard
- Upon successful installation of the client, enter your credentials to login.
Safer Web should be ready to protect your privacy. Enjoy!
SaferWeb VPN Android App
SaferWeb’s android app also comes with the same easy-to-use interface (like its other counterparts) that provides simplest of options to deliver one-click privacy and connectivity. The service offers a premium Android privacy solution against various cyber threats affecting your devices over public Wi-Fi networks.
The SaferVPN android app offers:
- Robust privacy & anonymity
- Access to all servers
The VPN offers comprehensive tutorials and guides for easy installation across various platforms & devices. Currently, tutorials are available for Windows (XP, Vista, 7, 8.1 and 10), Mac Osx, iOS (iPhone and iPad), Linux, Android, Amazon Fire, Google Nexus, gaming consoles (Playstation and Xbox), Apple TV, Chromebook, blackberry and routers. Tutorials can be found in the knowledgebase section.
Protocols and Encryption
The VPN offers leading tunneling protocols that protect the identity and online activity of a subscriber. Currently, the VPN offers the following protocols:
- IKeV2 which comes with 256-bit data encryption keys and ensures strong online protection with blazing fast speeds.
- PPTP comes with 128-bit encryption keys for high-speed streaming, downloading and unblocking of media, but does not offer robust security.
- OpenVPN comes with 256-bit military grade encryption
- SSL with 256 bit encryption
With all this, there is an option to utilize the advanced L2TP/IPsec protocol.
- Email address
- Telephone number
- Date of service provided
- Payment history
- Payment amount
30-Day Money-Back Guarantee
In this review of SaferWeb, I learned that this service offers a 30-days money back guarantee.
Subscribers can get an opportunity to test and evaluate SaferWeb in real time. If the service does not fall within the desired criteria, users’ can get refunds immediately.
With this, Subscribers can also find the refund policy information within the terms and service section.
SaferWeb Virus Removal
Seeing SaferWeb ads in your browser are neither malware nor a virus, it’s an adware program.
It displays pop-up advertisements on top of the browser windows when users are surfing the web. SaferWeb adware uses super cookies to collect user browsing activities to deliver ads on various streaming, shopping and torrent websites.
This browsing activity data is later used to deliver targeted ads on user’s computer.
The most common question among users is that where exactly the SaferWeb adware comes from? SaferWeb adware is injected into system through 3rd party installers including CNET installer, Softonic installer, InstallRex installer amongst others.
Now if you are facing issues with Safer Web adware, you can perform following steps to get rid of the SaferWeb Adware:
- Uninstall the SaferWeb adware program from your windows through Uninstall or change a program
- Remove the SaferWeb from Internet Explorer, Firefox and Google Chrome
- Install the AdwCleaner on your system and Clean the system
- Install the Malwarebytes Anti-Malware on your system and run it
- Download the HitmanPro on the system and check for the SaferWeb adware on the system.
Alternatives to SaferWeb
Due to its limited number of servers and somewhat limited features, some users might prefer alternative VPNs. They can read the reviews below:
Frequently Asked Questions
Surprisingly, I tested SaferWeb on Netflix US and the website failed to detect the VPN. This is amazing news as even some of the top VPNs fail to provide access to the streaming service.
In addition to this, SaferWeb works perfectly with BBC iPlayer. As you may know, BBC iPlayer is geo-locked outside of the UK so it can be unblocked via a VPN.
SaferWeb has all the tools in the box to secure you from hackers, scammers and cybersnoopers. However, it is based in the UK which the member of the Five Eyes alliance.
Putting Five Eyes aside, the UK is still not a privacy friendly country due to its strict cyber laws. Hence, while SaferWeb has a software to secure you, it is location should be cause of concern.
Supercharge are the dedicated servers of SaferWeb that provide optimum level of speed.
These servers are perfect for streaming, gaming, downloading and other functions that require swift connections.
My SaferWeb VPN review is based on detailed tests to evaluate its performance and service quality.
I am pleased to find SaferWeb VPN a brilliant choice for netizens who seek premium data protection and online freedom.
Wallet friendly offerings, a decent server infrastructure with over 60 servers, excellent user-friendly apps, and multiplatform capabilities makes SaferWeb a decent choice for subscribers looking for robust online privacy. C
With all this, Customer support is decent but can be improved a bit with further.
Two major features from SaferWeb is its mix of tunneling protocols and top tier encryption, ensuring user identity security and data protection. We do expect to see more servers and better customer support in future from SaferWeb VPN.
Overall, I would will rate the provider 3.5 out of 5.