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How to Cancel Private Internet Access Subscription in 2020?

Cancelling Private Internet Access may not be straightforward at first. This guide walks you through the process step-by-step.


Private Internet Access has extended its money back guarantee to 30 days. That means if you are unhappy with the service for any reason, you now have 30 days to claim your refund. Previously, they offered only 7 days for refund processing.

This is a great news as it gives you a longer period to try PIA’s service and decide if you’d like to continue with your subscription or back out. However, VPN providers don’t explain the cancellation process too well. Why would they? They obviously want you to continue being a paid customer.

So in this guide, I will explain how you can cancel PIA and claim your refund while you still have the chance. You can first try these PIA troubleshooting tips if you’re experiencing problems and want to give this VPN another chance first.

If you have already cancelled Private Internet Access and are looking for an alternative, you can look into PureVPN, an affordable yet high performing VPN.

Cancel Private Internet Access Account & Request Refund

  1. Login to your Client Control Panel (CCP).


2. Through your CCP, you can find “cancel subscription” option.

3. Choose “cancel subscription“.


4. You will be asked to provide your feedback about the cancellation of subscription.

5. After providing the feedback, select “Complete Cancellation”.


6. You will be redirected to your CCP again where you can see the message that says your subscription has been cancelled.


7. Now, you need to make the refund request. You can do that either by creating a support ticket in the customer support section, through live chat support, or sending an email to [email protected]

8. You should receive an email response from PIA regarding your refund request. They will probably ask you a few questions about why you want to cancel your subscription, but that’s just formality. Answer the questions and they will give you a period of 5-7 business days for getting your money back.

Note: You can also resume or deactivate automatic renewals of your accounts by logging into your Client Control Panel.

How can I cancel Private Internet Access VPN Subscription on Android?

If you purchased your PIA subscription through Google’s Play Store, the above methods won’t work for cancellation. You will need to cancel through the Pay Store instead.

Here is how you can unsubscribe to Private Internet Access through your Android:

  1. Go to Google Play Store and login to your account.
  2. Tap “My Subscription” then tap ” Private Internet Access Subscription” again.
  3. Click “Manage Subscription” then click “Cancel Subscription”.

To ask for the refund, you will need to make the support ticket through PIA’s official website as described above. If you’re looking for a recommendation for another VPN to use on Android, see this list of Android VPNs.

How to cancel Private Internet Access Subscription on iOS?

If your Private Internet Access subscription was obtained through the App Store, you will need to cancel from the App Store rather than the PIA official website.

Here’s how to unsubscribe from PIA from the App Store:

  1. Through your settings app, click your name then click “Subscription”
  2. Click “Private Internet Access Subscription” you wish to manage
  3. Click “Cancel Subscription”, use iTunes & App Store if you don’t find the former option
  4. Click your Apple ID and sign in to your account
  5. Click “Subscription” and complete the cancellation process by following the on screen instructions

After cancelling the subscription, you will need to create a support ticket through PIA’s official website to request a refund, as explained earlier in this guide.

If you want an alternative to PIA for your iPhone, see this list of iPhone VPNs.

Things to Consider Before Canceling PIA

It is unfortunate that PIA has forced you to consider cancelling it and get another VPN. However, to be perfectly fair, the VPN deserves to be treated without bias, so let us mention some of its key capabilities as well:

  • Netflix access: PIA works well with some Netflix regions including the US. Moreover, our tests reveal that PIA is quite fast which allow it to stream at high quality for the best Netflix experience.
  • Unblock torrents: Users can also access torrents with PIA to download p2p files safely. If you find yourself using torrents frequently, then PIA can be quite valuable with its SOCKS5 proxy and VPN support for p2p.
  • Cross-platform support: A single PIA account can be used to connect to 10 different devices at the same time. You can easily install PIA on Fire TV for streaming purposes. Users can also use PIA with Kodi as well as on streaming devices like Roku.

One of the drawbacks that might turn users away from PIA and cancel it is that there are no PIA free trials for new users. The only way to try it if you’re a new user is to purchase the full subscription and if you’re unhappy with it, claim your refund within 30 days.

What should I do after I cancel my Private Internet Access subscription?

If you have cancelled your Private Internet Access account, you should try out other VPNs that allow you spoof your online locations over the web because surfing the web without any protection isn’t very wise anymore. You can explore this list of best anonymous VPN 2020 to find a VPN suited to your needs.

By doing so, ISPs, online hackers and other unwanted personnel will not be able to keep an eye on your online activities. I would suggest you to opt PureVPN as the Hong Kong based VPN provider delivers amazing privacy features to its users under their budget.

Likewise, you can use the service in oppressive countries like China since PureVPN is among fewest VPNs that work in China flawlessly. You may contemplate such features in the form of 5 multi-logins, split tunneling, dedicated IP and others at an extremely affordable price of $2.91/mo .

You can go through the below-mentioned comparison table between Private Internet Access and PureVPN that lets you make a right decision regarding your online anonymity:

FactorsPrivate Internet AccessPureVPN
JurisdictionUnited StatesHong Kong
Logging PolicyNo logsNo logs
Pricing$2.69/mo $2.91/mo
Speed12.58 Mbps26.01 Mbps
Server Network3,200+ servers
48 countries
2,000+ servers
140+ countries
Customer SupportEmail & FAQsLive Chat, Email & Ticket
Netflix UnblockingUnsupportedSupported
WebsitePrivate Internet AccessPureVPN

Wrapping Up

Private Internet Access subscription cancellation is not a very straightforward process. To recap, you first need to cancel your subscription within 30 days and then make a refund request by creating a support ticket. From here, simply communicate with the customer support representative and you should get your refund in a week.

For more information about this VPN, see our Private Internet Access review.

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Osama Tahir

Osama Tahir

Posts by Osama Tahir

Osama Tahir's Biography :

Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.

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