How to Cancel Private Internet Access Subscription in Germany in 2023?

  • Last updated October 10, 2023
  • written by


Private Internet Access has extended its money-back guarantee to 30 days in Germany. That means if you are unhappy with the service in Germany for any reason, you now have 30 days to claim your refund. Previously, they offered only 7 days for refund processing. You can check a lot of VPNs that offer a money-back guarantee in Germany.

This is great news as it gives you a longer period to try PIA’s service in Germany and decide if you’d like to continue with your subscription or back out. So in this guide, I will explain how you can cancel Private Internet Access in Germany and claim your refund while you still have the chance. You can first try these PIA troubleshooting tips in Germany if you’re experiencing problems and want to give this VPN another chance first.

If you have already canceled Private Internet Access and are looking for an alternative, you can look into ExpressVPN, a high-performing VPN with a great reputation in Germany. It also offers a 30-day money-back guarantee so you can use it free for 30 days. Now you can also get 3 months free on ExpressVPN’s annual plan.

Cancel Private Internet Access Account & Request Refund in Germany

  1. Log in to your Client Control Panel (CCP).


2. Through your CCP, you can find the “cancel subscription” option.

3. Choose “cancel subscription“.


4. You will be asked to provide your feedback about the cancellation of your subscription.

5. After providing the feedback, select “Complete Cancellation”.


6. You will be redirected to your CCP again where you can see the message that says your subscription has been canceled.


7. Now, you need to make the refund request. You can do that either by creating a support ticket in the customer support section, through live chat support, or by sending an email to [email protected].

8. You should receive an email response from PIA regarding your refund request. They will probably ask you a few questions about why you want to cancel your subscription, but that’s just formality. Answer the questions and they will give you a period of 5-7 business days for getting your money back.

Note: You can also resume or deactivate automatic renewals of your accounts in Germany by logging into your Client Control Panel.

How can I cancel the Private Internet Access VPN Subscription in Germany on Android?

If you purchased your PIA subscription in Germany through Google’s Play Store, the above methods won’t work for cancellation. You will need to cancel through the Play Store instead.

Here is how you can unsubscribe to Private Internet Access in Germany through your Android:

  1. Go to Google Play Store and log in to your account.
  2. Tap “My Subscription” then tap ” Private Internet Access Subscription” again.
  3. Click “Manage Subscription” then click “Cancel Subscription”.

To ask for a refund in Germany, you will need to make the support ticket through PIA’s official website as described above. If you’re looking for a recommendation for another VPN to use on Android, see this list of Android VPNs in Germany.

How to cancel Private Internet Access Subscription in Germany on iOS?

If your Private Internet Access subscription in Germany was obtained through the App Store, you will need to cancel from the App Store rather than the PIA official website.

Here’s how to unsubscribe from PIA in Germany from the App Store:

  1. Through your settings app, click your name then click “Subscription”
  2. Click “Private Internet Access Subscription” you wish to manage
  3. Click “Cancel Subscription”, use iTunes & App Store if you don’t find the former option
  4. Click your Apple ID and sign in to your account
  5. Click “Subscription” and complete the cancellation process by following the on-screen instructions

After canceling the subscription, you will need to create a support ticket through PIA’s official website to request a refund, as explained earlier in this guide.

If you want an alternative to PIA for your iPhone, see this list of iPhone VPNs in Germany.

Things to Consider Before Canceling PIA in Germany

It is unfortunate that PIA has forced you to consider canceling it and getting another VPN in Germany. However, to be perfectly fair, the VPN deserves to be treated without bias, so let us mention some of its key capabilities as well:

One of the drawbacks that might turn users in Germany away from PIA and cancel it is that there are no Private Internet Access free trial in Germany for new users. The only way to try it if you’re a new user is to purchase the full subscription in Germany and if you’re unhappy with it, claim your refund within 30 days.

What should I do after I cancel my Private Internet Access subscription in Germany?

If you have canceled your Private Internet Access account, you should try out other VPNs that allow you to spoof your online locations over the web because surfing the web in Germany without any protection isn’t very wise anymore. You can explore this list of best anonymous VPN in Germany to find a VPN suited to your needs.

I would suggest you opt for ExpressVPN as the British Virgin Island-based VPN provider delivers amazing privacy features to its users in Germanywith no IP leaks. Likewise, you can use the service in oppressive countries like China since ExpressVPN is among the few best VPNs that work in China For German Users users flawlessly.

ExpressVPN also offers a no-questions-asked 30-day money-back guarantee so you can try it free of cost for 30 days in Germany and cancel to get a refund.

You can go through the below-mentioned comparison table between Private Internet Access and ExpressVPN that lets you make the right decision regarding your online anonymity in Germany:

Factors Private Internet Access ExpressVPN
Jurisdiction United States British Virgin Island
Logging Policy No logs No logs
Speed 91.84 Mbps 96.17‬ Mbps
Server Network 35,505+ servers
78 countries
3000+ servers
90+ countries
Customer Support Email & FAQs Live Chat, 24 hours support system
Torrenting Supported Supported
Netflix Unblocking Not Supported Supported
Security Strong Strong
Website Private Internet Access ExpressVPN

How to Cancel Subscription in Germany Other than PIA and Get Refunded

Wrapping Up

Private Internet Access subscription cancellation in Germany is not a very straightforward process. To recap, you first need to cancel your subscription within 30 days in Germany and then make a refund request by creating a support ticket. From here, simply communicate with the customer support representative and you should get your refund in a week in Germany.

For more information about this VPN, see our Private Internet Access VPN review Germany.

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