How to Cancel Surfshark Subscription & Get Refund
There is no way for users to directly cancel Surfshark subscriptions through account settings. Learn how you can end your subscription and delete your Surfshark account, along with your information permanently in this guide. After you cancel your account, you can purchase ExpressVPN which offers a 3-months free subscription with its 12-months plan and a 30-day risk-free money-back guarantee.
Surfshark is one of the most affordable VPNs out there that offers premium-quality features. Like most top-of-the-line providers including ExpressVPN, it offers a 30 days money-back guarantee to its subscribers.
Although there are a lot of benefits to using this VPN, no product is perfect enough to satisfy every customer out there. So, if you happen to be one of the unsatisfied Surfshark customers, you can cancel your Surfshark subscription and claim your refund.
In this guide, I’m going to break down the whole cancellation process into steps so you can proceed to end your Surfshark subscription and receive the refund in your account right away.
Canceling Surfshark – how to get a refund
Remember that the refund is only applicable if you make the request within 30 days of subscription. So, you need to act fast if you’ve just purchased Surfshark and are not happy with the service for any reason.
How to Delete Surfshark Account
Although Surfshark is a no-logs VPN service, it still keeps some information about you in order to process payments, provide support, and ensure the proper functioning of its service, unlike ExpressVPN that is a complete zero-log VPN.
They hold onto this information after you cancel your subscription so that – should you change your mind in the future – your account can be promptly reactivated.
Therefore, if you want to permanently delete the Surfshark account and all your information from their records, contact the team at [email protected] and request permanent deletion.
They will comply with the request unless they have a very good legal reason not to, and they will communicate the reasons to you.
For reasons related to privacy, I recommend ensuring that your account is deleted if you are no longer interested in using Surfshark. The fewer details companies have about you the better.
How to cancel a Surfshark VPN subscription on Android?
If you purchased your Surfshark subscription through the Play Store rather than directly getting it from Surfshark, the subscription cancellation process works a little differently.
Congrats! you have successfully canceled your Surfshark subscription.
How to unsubscribe from Surfshark on iOS?
If you got your Surfshark subscription through iTunes/App Stores, you will need to follow these steps on your iOS device to cancel the subscription:
If you need recommendations for your phone, see this article on VPNs for iOS for more options. You can use NordVPN and Surfshark on your Android devices. For more recommendations for your phone, see this article on VPNs for Android devices.
Things to Consider Before Cancelling Surfshark
Surfshark might not work for everyone. Nonetheless, in order to give this provider a fair chance, it is important to consider the full range of benefits of Surfshark in a quick glance:
- Access Netflix: Surfshark is an excellent choice when it comes to Netflix. It unblocks US Netflix with a high degree of reliability and like ExpressVPN, it is one of the few VPNs that are able to sidestep Netflix’s geo-restrictive barriers. You can access multiple Netflix libraries with Surfshark.
- Safe torrenting: Surfshark offers a good number of p2p compatible servers. These servers enable you to safely download torrents at fast speeds while keeping your privacy safe with excellent features like kill switch as explained in torrenting with Surfshark guide. Even though Surfshark is not very fast, it performs well enough for a decent torrenting experience.
- Privacy features: As a no-logs VPN provider, Surfshark goes the extra mile in making sure user privacy remains fully protected with powerful features. These include MultiHop, Clean Web, WhiteLister, and more.
- Cross-platform compatibility: Surfshark supports unlimited simultaneous connections. Other than smartphones and desktops, you can also set up Surfshark on Firestick, Kodi, and Roku, and use it on all devices simultaneously with the same account. Surfshark isn’t a free VPN for PC or any device, but a solid paid VPN.
Let’s not forget that Surfshark is the top VPN for Poland and the fastest VPN in Norway. You can also try troubleshooting Surfshark if you want to give it one last chance before quitting. Just make sure you don’t wait too long before canceling Surfshark if you really want to because you won’t be eligible for a refund after 30 days of purchase. Alternatively, new users can also get the Surfshark free trial to test the service before purchasing a full subscription.
What should I do after canceling my Surfshark subscription?
There are quite a few excellent alternatives to Surfshark as described in detail in the top VPN providers 2021 list. These alternatives, along with Surfshark, are the best VPNs for Hong Kong City. If you want a single recommendation for a VPN that is extremely fast and offers high-end functionalities, then ExpressVPN is a pretty good choice to go with.
Once you avail ExpressVPN subscription, you can safeguard your digital whereabouts on 5 different devices simultaneously. You’ll also get access to features like dedicated IP, split tunneling, internet kill switch, and much more.
What makes ExpressVPN better than Surfshark is that it offer 3-months worth of free subscription with its 12-months plan and also a hassle-free 30-day money-back guarantee. Meaning, you can try ExpressVPN free for 30 days and then decide if you want to continue or not.
For your ease, I have compiled a comparison table covering major attributes of Surfshark and ExpressVPN both to help you make the right decision about your privacy:
|Jurisdiction||British Virgin Island||The British Virgin Islands|
|Logging Policy||No logs||No logs|
|Price||$2.49/mo||$6.67/mo (3 months free)|
|Speed||25.67 Mbps||89.17 Mbps|
|Server Network||3200+ servers|
|Customer Support||Live chat, email & ticket||Live chat, 24-hour customer support|
How to Cancel Subscription Other than Surfshark and Get Refunded
It is strange that Surfshark doesn’t have a straightforward cancellation procedure like ExpressVPN does where you can simply cancel recurring payments from your account. Instead, you are required to contact customer support for ending the subscription and request a refund.
At any rate, if you have any questions about canceling or deleting Surfshark that’s still lingering on your mind, feel free to leave it below and I’ll be happy to answer.
You can also see our Surfshark review for more information.