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How to Cancel Surfshark Subscription & Get a Refund in 2022

There is no way for users to directly cancel Surfshark subscriptions through account settings. Learn how you can end your subscription and delete your Surfshark account, along with your information permanently in this guide. After you cancel your account, you can purchase ExpressVPN which offers a 3-months free subscription with its 12-months plan and a 30-day risk-free money-back guarantee.

surfshark-cancel

Surfshark is one of the most affordable VPNs out there that offers premium-quality features. Like most top-of-the-line providers including ExpressVPN, Surfshark has a 30-day money-back guarantee deal for its subscribers.

Can I get a Surfshark refund? Although there are a lot of benefits to using Surfshark, no product is perfect enough to satisfy every customer out there. So, if you happen to be one of the unsatisfied Surfshark customers, you can cancel Surfshark and claim your refund.

In this guide, I’m going to break down the whole cancellation process into steps so you can proceed to end your Surfshark subscription and receive the refund in your account right away.

ExpressVPN – Overall Best Alternate to Surfshark

If you’re looking for an alternative to Surfshark, you can try ExpressVPN which not only offers a 30-day money-back guarantee, but also a 3-months free subscription with its 12-months plan. You can test ExpressVPN for 30-days free of cost and if you’re not satisfied, you can get your full money back. Unlike Surfshark, ExpressVPN also refunds payments made through Bitcoin and cryptocurrency.


Cancel Surfshark – How Do I Cancel my Surfshark Subscription?

Want to cancel Surfshark and claim a refund? All you need to do is follow the steps below. Please remember that the refund is only applicable if you make the request within 30 days of subscription. So, you need to act fast if you’ve just purchased Surfshark and are not happy with the service for any reason.

Here are the steps using which you can cancel your Surfshark subscription:

  1. Go to Surfshark’s official website.
  2. Contact the customer support team through live chat and tell them you want to cancel recurring payments.
  3. You can also make this request through email at this address [email protected]
  4. If it’s been less than 30 days since you purchased the subscription, ask for a refund along with your cancellation request.
  5. They will approve your request after asking you the reasons for the cancellation and give you an estimate as to when you should receive the refund back in your account.
  6. Next, we recommend you secure yourself again by choosing the best alternative to Surfshark.

Note: Even if you don’t want a refund and want to continue using Surfshark, we still recommend canceling the recurring payment system, especially if you have a long-term plan. There’s no saying if you’ll still be interested in paying for the same VPN once the current billing period expires (and you can always renew again).


How to Cancel Surfshark VPN Subscription on Android?

surfshark-android

If you purchased your Surfshark subscription through the Play Store rather than directly getting it from Surfshark, the subscription cancellation process works a little differently.

You can follow these simple steps to cancel your Surfshark subscription from the Google Play Store:

  1. Visit the Google Play Store.
  2. After signing in to your Google account, click “My subscriptions”.
  3. Choose the Surfshark subscription you want to cancel.
  4. Tap the “Manage” option and then select “Cancel Subscription”.

Congrats! You have successfully canceled your Surfshark subscription.

Note: Remember that simply uninstalling the app from your device won’t end the subscription and the company will keep charging you unless you cancel the subscription by the methods explained above.


How to Unsubscribe from Surfshark on Apple Devices?

Canceling Surfshark on Apple devices is as easy as on Android. If you need recommendations for iOS devices, check out this article on VPNs for iOS for more options.

How to Unsubscribe Surfshark on iOS?

Follow the steps below on iOS to cancel Surfshark if you got your subscription through iTunes/App Store:

  1. Visit the “Settings menu”, click on your name and click on “Subscription”.
  2. Then, click on Surfshark subscription.
  3. Click “Cancel Subscription” after this to cancel your Surfshark account.

cancel-surfshark-on-ios

To cancel your subscription on iOS, visit Settings and manage subscriptions.


How to Cancel Surfshark: Fast & Secure Subscription on a Mac Computer

For canceling your Surfshark subscription on Mac, just follow the steps below:

  1. Open the App Store on Mac, and tap your name present on the sidebar.
  2. Press the “View Information” tab at the top and sign in if asked.
  3. You’ll be redirected to another page. Scroll down until you see Subscriptions. 
  4. Click on Manage > Edit present beside the Surfshark app.
  5. Then, click “Cancel Subscription”.

Note: Ensure that you’re using the same ID and username to manage the account that you used while subscribing to it. This might be different from your Apple or Android IDs. Once your subscription is canceled, just look for the best VPN for Mac and subscribe to it.


Things to Consider Before Cancelling Surfshark

SurfShark

Surfshark might not work for everyone. Nonetheless, in order to give this provider a fair chance, it is important to consider the full range of benefits of Surfshark in a quick glance:

Access Netflix, Hulu, and other popular streaming services:

Surfshark is an excellent choice when it comes to Netflix. It unblocks US Netflix with a high degree of reliability and like ExpressVPN, it is one of the few VPNs that are able to sidestep Netflix’s geo-restrictive barriers. You can access multiple Netflix libraries with Surfshark.

We could also stream ‘Pam & Tommy’ on Hulu using Surfshark.

unblocked-hulu-with-surfshark

We could access Hulu using Surfshark within minutes.

Safe torrenting:

Surfshark offers a good number of P2P-compatible servers. These servers enable you to safely download torrents at fast speeds while keeping your privacy safe with excellent features like a kill switch as explained in torrenting with Surfshark guide. Even though Surfshark is not very fast, it performs well enough for a decent torrenting experience.

Privacy features:

As a no-logs VPN provider, Surfshark goes the extra mile in making sure user privacy remains fully protected with powerful features. These include MultiHop, Clean Web, WhiteLister, and more.

surfshark-cleanweb-whitelister

Surfshark offers CleanWeb (adblocker) and Whitelister (split tunneling) features.

Cross-platform compatibility:

surfshark-devices-images

Surfshark supports unlimited simultaneous connections. Other than smartphones and desktops, you can also set up Surfshark on Firestick, Kodi, and Roku, and use it on all devices simultaneously with the same account.

You can install Surfshark on a router as well to enjoy a VPN-enabled connection on all devices that do not support VPN apps.

You can also try troubleshooting Surfshark if you want to give it one last chance before quitting. Just make sure you don’t wait too long before canceling Surfshark if you really want to because you won’t be eligible for a refund after 30 days of purchase.

Alternatively, new users can also get the Surfshark free trial to test the service before purchasing a full subscription.


What Should I Do After Cancelling my Surfshark Subscription?

There are quite a few excellent alternatives to Surfshark as described in detail in our top VPN providers for 2022 list. If you want a single recommendation for a VPN that is extremely fast and offers high-end functionalities, then ExpressVPN is a pretty good choice to go with.

Once you avail ExpressVPN subscription, you can safeguard your digital whereabouts on 5 different devices simultaneously. You’ll also get access to features like dedicated IP, split tunneling, internet kill switch, and much more.

What makes ExpressVPN better than Surfshark is that it offers 3-months’ worth of free subscription with its 12-months plan and also a hassle-free 30-day money-back guarantee. This means you can try ExpressVPN free for 30 days and then decide if you want to continue or not.

For your ease, we have compiled a comparison table covering major attributes of Surfshark and ExpressVPN to help you make the right decision about your privacy:

SurfsharkExpressVPN
JurisdictionBritish Virgin IslandThe British Virgin Islands
Logging PolicyNo logsNo logs
Price$2.30/mo (Save 81% on 2 Years + 2 Months Free Plan with Surfshark Antivirus)$6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan)
Speed75.67 Mbps89.17‬ Mbps
Server Network3200+ servers
65 countries
Servers
94 countries
Customer SupportLive chat, email & ticketLive chat, 24-hour support
TorrentingSupportedSupported
Netflix UnblockingSupportedSupported
SecurityStrongStrong
WebsiteSurfsharkExpressVPN

How to Cancel Subscriptions Other than Surfshark and Get Refunded


How to Delete your Surfshark Account

If you want to permanently delete your Surfshark account and all your personal details from their logs, reach out to their customer support team at [email protected] and request your account to be deleted permanently. They will comply with your request after asking for reasons to do so.

Even though Surfshark offers a no-logging policy, it still logs some information for processing payments, ensuring proper functioning, and providing support, unlike ExpressVPN, which is strict about zero-logging.

Surfshark keeps this information logged even after you cancel its subscription, so they can reactivate your account immediately in case your end up changing your mind. Therefore, we recommend ensuring that you request your account to be deleted if you’re not interested anymore.


FAQs

Before your 30-day trial period is up, you can cancel your Surfshark account by contacting the customer support team (either via 24/7 live chat support or email) and request the closing of your account and a refund.

Surfshark automatically renews your subscription as soon as it ends. To avoid this, you need to delete your Surfshark account so the company removes your card. Do this by contacting the customer support team of Surfshark.

To cancel your Surfshark subscription, contact the customer support department of Surfshark through live chat or email, ask for a refund, and to close your account.

Here’s how to enable your 7-day free trial of Surfshark:

  1. Download the Surfshark app from Apple App Store or Google Play Store.
  2. Open the App and click ‘Start Free Trial’.
  3. Create a free account and select a plan.
  4. Now you can use Surfshark for 7 days free of cost. To avoid getting charged, make sure to cancel your account within the trial period.

Yes, Surfshark supports quick torrenting with unlimited bandwidth and fast speeds. Most of its country servers support P2P, except in locations where torrenting is not allowed. If you connect to these servers, Surfshark will automatically reroute your traffic to a torrent-friendly server in countries such as the Netherlands.

You can also use Surfshark 30 day money-back guarantee and test the service for torrenting yourself.

Wrapping Up!

It is strange that Surfshark doesn’t have a straightforward cancellation procedure like ExpressVPN does where you can simply cancel recurring payments from your account. Instead, you are required to contact customer support for ending the subscription and request a refund.

At any rate, if you have any questions about canceling or deleting Surfshark that are still lingering on your mind, feel free to leave them below and we’ll be happy to answer. You can also see our Surfshark review for more information.

Hope our cancel Surfshark guide is helpful to you. Until next time!

Gerald Hunt's Biography :


Gerald is a steadfast believer in the inviolable right of every citizen to freedom of expression. Writing about online privacy and security without any regard for political correctness is his way to counter the instruments threatening our liberty. In his spare time, he loves to binge watch Netflix, anime and play video games.


7 Responses to How to Cancel Surfshark Subscription & Get a Refund in 2022

  1. KMC says:

    To say Surfshark’s tech support is disappointing is an understatement. They wasted 3 hours of my time chasing an issue that existed on THEIR side. When I reset all to defaults that had worked properly previously, the issue mysteriously vanished. Today that same issue resurfaced. I again contacted their support and initially they acknowledged that the problem was on their system – but they then attempted to lead me down that same time-wasting garden path rather than simply acknowledging the error was theirs and begging indulgence. I can no longer recommend Surfshark in any way. Definitely do NOT fall for their multi-year subscription ‘deal’. It’s no deal when they can’t respond reasonably and sensibly to tech support issues and prefer to just waste their client’s time and effort.

  2. David says:

    How do you get a refund if you purchased through amazon

    • Osama Tahir says:

      Hello David,

      Unfortunately, the official Surfshark refund policy only covers direct purchases from the provider. Third-parties like Amazon have their own refund policies, so you will have to contact their customer support regarding your refund request.

  3. Elena says:

    Hi, do you know if you can cancel a 2 year subscription for Surfshark VPN before the 2 year period expires and if the 30 day trial period has also expired? Or once you sign up it is a full 2 year commitment?

    • Osama Tahir says:

      Hi Elena,

      Unfortunately, you can only claim a refund within the 30 day period after you purchase the subscription. You will still be able to cancel your account at any time, but you are only eligible for the refund during the initial 30 days.

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