How to Cancel Surfshark Subscription & Get Refund
There is no way for users to directly cancel Surfshark subscriptions through account settings. Learn how you can end your subscription and delete your Surfshark account, along with your information permanently in this guide. After you cancel your account, you can purchase ExpressVPN which offers a 3-months free subscription with its 12-months plan and a 30-day risk-free money-back guarantee.
- Updated: May 23, 2021
- 5 User Reviews
- Osama Tahir
Surfshark is one of the most affordable VPNs out there that offers premium-quality features. Like most top-of-the-line providers including ExpressVPN, it offers a 30 days money-back guarantee to its subscribers.
Although there are a lot of benefits to using this VPN, no product is perfect enough to satisfy every customer out there. So, if you happen to be one of the unsatisfied Surfshark customers, you can cancel your Surfshark subscription and claim your refund.
In this guide, I’m going to break down the whole cancellation process into steps so you can proceed to end your Surfshark subscription and receive the refund in your account right away.
If you’re looking for an alternative to Surfshark, you can try ExpressVPN which not only offers a 30-day money-back guarantee, but also a 3-months free subscription with its 12-months plan. You can test ExpressVPN for 30-days free of cost and if you’re not satisfied, you can get your full money back. Unlike Surfshark, ExpressVPN also refunds payments made through Bitcoin and cryptocurrency.
Canceling Surfshark – how to get a refund
- Go to the official site of Surfshark.
- Contact the customer support team through live chat and tell them you want to cancel recurring payments.
- You can also make this request through email at this address [email protected]
- If it’s been less than 30 days since you purchased the subscription, ask for a refund along with your cancellation request.
- They will approve your request after asking you the reasons for the cancellation and give you an estimate as to when you should receive the refund back in your account.
- Next, we recommend you secure yourself again by choosing the best alternative to Surfshark (ExpressVPN)
Remember that the refund is only applicable if you make the request within 30 days of subscription. So, you need to act fast if you’ve just purchased Surfshark and are not happy with the service for any reason.
Note: Even if you don’t want a refund and want to continue using Surfshark, I still recommend canceling the recurring payment system, especially if you have a long-term plan. There’s no saying if you’ll still be interested in paying for a VPN once the current billing period expires (and you can always renew again).
How to Delete Surfshark Account
Although Surfshark is a no-logs VPN service, it still keeps some information about you in order to process payments, provide support, and ensure the proper functioning of its service, unlike ExpressVPN that is a complete zero-log VPN.
They hold onto this information after you cancel your subscription so that – should you change your mind in the future – your account can be promptly reactivated.
Therefore, if you want to permanently delete the Surfshark account and all your information from their records, contact the team at [email protected] and request permanent deletion.
They will comply with the request unless they have a very good legal reason not to, and they will communicate the reasons to you.
For reasons related to privacy, I recommend ensuring that your account is deleted if you are no longer interested in using Surfshark. The fewer details companies have about you the better.
How to cancel a Surfshark VPN subscription on Android?
If you purchased your Surfshark subscription through the Play Store rather than directly getting it from Surfshark, the subscription cancellation process works a little differently.
You can follow these simple steps to cancel your Surfshark VPN subscription from Google Play Store:
- Go to Google Play Store
- After signing in to your Google account, click “My subscriptions”
- Choose the Surfshark subscription you want to cancel
- Tap the “Manage” option and then select “Cancel Subscription”
Congrats! you have successfully canceled your Surfshark subscription.
Note: Remember that simply uninstalling the app from your device won’t end the subscription and the company will keep charging you unless you cancel the subscription by the methods explained above.
How to unsubscribe from Surfshark on iOS?
If you got your Surfshark subscription through iTunes/App Stores, you will need to follow these steps on your iOS device to cancel the subscription:
- Go to the “Settings menu”, tap your name then tap on “Subscription” again
- Now tap on Surfshark subscription
- Finally, select “Cancel Subscription” to cancel your Surfshark account
If you need recommendations for your phone, see this article on VPNs for iOS for more options. You can use NordVPN and Surfshark on your Android devices. For more recommendations for your phone, see this article on VPNs for Android devices.
Things to Consider Before Cancelling Surfshark
Surfshark might not work for everyone. Nonetheless, in order to give this provider a fair chance, it is important to consider the full range of benefits of Surfshark in a quick glance:
- Access Netflix: Surfshark is an excellent choice when it comes to Netflix. It unblocks US Netflix with a high degree of reliability and like ExpressVPN, it is one of the few VPNs that are able to sidestep Netflix’s geo-restrictive barriers. You can access multiple Netflix libraries with Surfshark.
- Safe torrenting: Surfshark offers a good number of p2p compatible servers. These servers enable you to safely download torrents at fast speeds while keeping your privacy safe with excellent features like kill switch as explained in torrenting with Surfshark guide. Even though Surfshark is not very fast, it performs well enough for a decent torrenting experience.
- Privacy features: As a no-logs VPN provider, Surfshark goes the extra mile in making sure user privacy remains fully protected with powerful features. These include MultiHop, Clean Web, WhiteLister, and more.
- Cross-platform compatibility: Surfshark supports unlimited simultaneous connections. Other than smartphones and desktops, you can also set up Surfshark on Firestick, Kodi, and Roku, and use it on all devices simultaneously with the same account. Surfshark isn’t a free VPN for PC or any device, but a solid paid VPN.
Let’s not forget that Surfshark is the top VPN for Poland and the fastest VPN in Norway. You can also try troubleshooting Surfshark if you want to give it one last chance before quitting. Just make sure you don’t wait too long before canceling Surfshark if you really want to because you won’t be eligible for a refund after 30 days of purchase. Alternatively, new users can also get the Surfshark free trial to test the service before purchasing a full subscription.
What should I do after canceling my Surfshark subscription?
There are quite a few excellent alternatives to Surfshark as described in detail in the top VPN providers 2021 list. These alternatives, along with Surfshark, are the best VPNs for Hong Kong City. If you want a single recommendation for a VPN that is extremely fast and offers high-end functionalities, then ExpressVPN is a pretty good choice to go with.
Once you avail ExpressVPN subscription, you can safeguard your digital whereabouts on 5 different devices simultaneously. You’ll also get access to features like dedicated IP, split tunneling, internet kill switch, and much more.
What makes ExpressVPN better than Surfshark is that it offer 3-months worth of free subscription with its 12-months plan and also a hassle-free 30-day money-back guarantee. Meaning, you can try ExpressVPN free for 30 days and then decide if you want to continue or not.
For your ease, I have compiled a comparison table covering major attributes of Surfshark and ExpressVPN both to help you make the right decision about your privacy:
| Factors | Surfshark | ExpressVPN |
|---|---|---|
| Jurisdiction | British Virgin Island | The British Virgin Islands |
| Logging Policy | No logs | No logs |
| Price | $2.49/mo | $6.67/mo (3 months free) |
| Speed | 25.67 Mbps | 89.17 Mbps |
| Server Network | 3200+ servers 65 countries | 3000+ servers 90+ countries |
| Customer Support | Live chat, email & ticket | Live chat, 24-hour customer support |
| Torrenting | Supported | Supported |
| Netflix Unblocking | Supported | Supported |
| Security | Strong | Strong |
| Website | Surfshark | ExpressVPN |
How to Cancel Subscription Other than Surfshark and Get Refunded
Wrapping Up
It is strange that Surfshark doesn’t have a straightforward cancellation procedure like ExpressVPN does where you can simply cancel recurring payments from your account. Instead, you are required to contact customer support for ending the subscription and request a refund.
At any rate, if you have any questions about canceling or deleting Surfshark that’s still lingering on your mind, feel free to leave it below and I’ll be happy to answer.
You can also see our Surfshark review for more information.
To say Surfshark’s tech support is disappointing is an understatement. They wasted 3 hours of my time chasing an issue that existed on THEIR side. When I reset all to defaults that had worked properly previously, the issue mysteriously vanished. Today that same issue resurfaced. I again contacted their support and initially they acknowledged that the problem was on their system – but they then attempted to lead me down that same time-wasting garden path rather than simply acknowledging the error was theirs and begging indulgence. I can no longer recommend Surfshark in any way. Definitely do NOT fall for their multi-year subscription ‘deal’. It’s no deal when they can’t respond reasonably and sensibly to tech support issues and prefer to just waste their client’s time and effort.
How do you get a refund if you purchased through amazon
Hello David,
Unfortunately, the official Surfshark refund policy only covers direct purchases from the provider. Third-parties like Amazon have their own refund policies, so you will have to contact their customer support regarding your refund request.
Hi, do you know if you can cancel a 2 year subscription for Surfshark VPN before the 2 year period expires and if the 30 day trial period has also expired? Or once you sign up it is a full 2 year commitment?
Hi Elena,
Unfortunately, you can only claim a refund within the 30 day period after you purchase the subscription. You will still be able to cancel your account at any time, but you are only eligible for the refund during the initial 30 days.