How to Cancel Surfshark and Get a Refund in 2023

There is no way for users to cancel Surfshark through account settings directly. Learn how you can end your subscription and delete your Surfshark account, along with your information permanently in this guide.

how-to-Cancel-Surfshark

Paid subscriptions of Surfshark are subject to auto-renewal at the end of every month, and you’re charged again through your preferred payment method unless you cancel Surfshark or decide to turn off automatic payments.

Surfshark is one of the Cheap VPNs offering premium-quality features. Like most top-of-the-line providers, Surfshark has a 30-day money-back guarantee deal for its subscribers. This brings us to the question: ‘How to cancel Surfshark and get a refund?’

If you choose not to use Surfshark’s subscription anymore then Surfshark subscription cancellation will be the solution, you have the right to claim a Surfshark refund within 30 days of purchase. But, Surfshark would also like to solve any problem you’re having before you decide you cancel its subscription; therefore, you can always reach out to the VPN at support@surfshark.com.

In this guide, we’ll break down how to cancel Surfshark into steps so you can receive the Surfshark refund in your account immediately.

ExpressVPN – Overall Best Alternate to Surfshark 

If you’re looking for an alternative to Surfshark, you can try ExpressVPN, which offers a 30-day money-back guarantee and a 3-months free subscription with its 12-month plan. You can test ExpressVPN for 30-days free of cost, and if you’re not satisfied, you can get your full money back. Unlike Surfshark, ExpressVPN also refunds payments made through Bitcoin and cryptocurrency .

Cancel Surfshark – Things You Must Know Before Cancelling the Surfshark Subscription

Here are a few things you need to know before proceeding to cancel Surfshark Subscription:

  1. Go through the Privacy Policy and Terms of Service to know whether they support account deletion or self-serve cancellation of the subscription.
  2. If you subscribe to any plan and don’t cancel it manually, your plan will be automatically renewed once it is over.
  3. Always remember to cancel Surfshark free trial 24 hours before its expiration.
  4. If you subscribe to a free trial and then cancel Surfshark before it ends, you risk losing the remaining free trial period.

If you want more information about Surfshark and its subscription, check out our detailed Surfshark review.

How do I Cancel My Surfshark Account Subscription?

To cancel your Surfshark subscription and claim a Surfshark refund, contact Surfshark’s customer support department through live chat or email at support@surfshark.com. If you have any further questions, its customer success team will help you via chat or email 24/7.

Here are the steps on how to cancel Surfshark VPN subscription:

  1. Go to Surfshark’s official website.
  2. Contact the customer support team through live chat and tell them you want to cancel recurring payments.
  3. You can also make this request through email at this address: support@surfshark.com.
  4. If it’s been less than 30 days since you purchased the subscription, ask for a refund and your cancellation request.
  5. They will approve your request after asking you the reasons for the cancellation and give you an estimate as to when you should receive the refund back in your account.
  6. Next, we recommend you secure yourself again by choosing the best alternative to Surfshark .

Note: Even if you don’t want a refund and want to continue using Surfshark, we still recommend canceling the recurring payment system, especially if you have a long-term plan. There’s no saying you’ll still be interested in paying for the same VPN once the current billing period expires (and you can always renew again).

Best Surfshark Alternative ExpressVPN is our Top Choice

How to Cancel Surfshark Subscription on Android?

surfshark-android

If you purchased your Surfshark subscription through the Play Store rather than directly getting it from Surfshark, the subscription cancellation process works a little differently.

Follow these simple steps to learn how to cancel Surfshark and get refund from the Google Play Store:

  1. Visit the Google Play Store.
  2. After signing in to your Google account, click “My subscriptions”.
  3. Choose the Surfshark subscription you want to cancel.
  4. Tap the “Manage” option and then select “Cancel Subscription”.

Congrats! You have successfully learned how to cancel Surfshark on Android.

Note: Remember that simply uninstalling the app from your device won’t end the subscription, and the company will keep charging you unless you cancel the subscription by the above methods.

Best Surfshark Alternative ExpressVPN is our Top Choice

How to Unsubscribe from Surfshark on Apple Devices?

Canceling Surfshark on Apple devices is as easy as on Android. If you need recommendations for Apple devices, check out this article on  best VPN for iPad.

How to Unsubscribe Surfshark on iOS?

Follow the steps below on how to cancel Surfshark iOS subscription if you purchase it through iTunes/App Store:

  1. Visit the “Settings menu”, click on your name and click on “Subscription”.
  2. Then, click on Surfshark subscription.
  3. Click “Cancel Subscription” after this to cancel your Surfshark account.
cancel-surfshark-on-ios

To cancel your Surfshark subscription on iOS, visit Settings and manage subscriptions.

Note: If you have paid a subscription through iTunes or Apple account, Surfshark may not be able to grant you a refund, as subscriptions purchased via iTunes are subjected to iTunes refund policies. In this case, you have to reach out to an iTunes store for a refund.

Best Surfshark Alternative ExpressVPN is our Top Choice

How to Cancel Surfshark: How Do I Cancel my VPN on Mac

Here’s how to cancel Surfshark on Mac :

  1. Open the App Store.
  2. Click on your name. In case you don’t find it, click ‘Sign In.’
  3. Tap on Account Settings.
  4. Navigate to Subscriptions and tap on ‘Manager.’
  5. Click on Edit present beside the Surfshark app.
  6. Then, click ‘Cancel Subscription.’ If you don’t find the cancelation button, then know that your subscription is already canceled.

Note: Ensure that you’re using the same ID and username to manage the account that you used while subscribing to it. This might be different from your Apple or Android IDs. If you’re wondering, ‘can you cancel Surfshark with a different ID,’ then you can’t because it requires the same ID you’ve signed up from. Once your subscription is canceled, have a look at the best VPNs for Mac for an alternative.

Best Surfshark Alternative ExpressVPN is our Top Choice

How Do I Remove my Card from Surfshark VPN?

You cannot remove your credit/debit card from your Surfshark subscription until you shut down your account altogether. While various websites will tell you otherwise, we confirmed it through one of Surfshark’s own customer service representatives:

surfshark-customer-support-for-removing-card

We got a direct answer within seconds.

Things to Consider Before Cancelling SurfsharkSurfShark-provider

Surfshark might not work for everyone. Nonetheless, in order to give this provider a fair chance, it is important to consider the full range of its benefits at a glance before you proceed to cancel Surfshark subscription:

Access Netflix, Hulu, and other popular streaming services:

Surfshark is an excellent choice when it comes to Netflix. It unblocks US Netflix with a high degree of reliability, and like ExpressVPN, it is one of the few VPNs that are able to sidestep Netflix’s anti-VPN barriers. You can access multiple Netflix libraries with Surfshark. Similarly to NordVPN Netflix goes hand in hand.

Safe torrenting:

Surfshark is good for torrenting, offering numerous P2P-compatible servers. These servers enable you to safely download torrents at fast speeds while keeping your privacy safe with excellent features like a kill switch. Even though Surfshark is not very fast, it performs well enough for a decent torrenting experience.

Privacy features:

Surfshark goes the extra mile as a no-logs VPN provider to ensure user privacy remains fully protected with powerful features. These include MultiHop, Clean Web, WhiteLister, and more.

Surfshark offers some some amazing privacy features and as we have tested them first handedly, we didn’t any lagging part. But if any of Surfshark’s app feature does not work properly, try these solutions mentioned in this Surfshark not working article.

Cross-platform compatibility:

Surfshark supports unlimited simultaneous connections. Besides smartphones and desktops, you can also set up Surfshark on Firestick, Kodi, and Roku and use it on all devices simultaneously with the same account.

You can also install Surfshark on a router to enjoy a VPN-enabled connection on all devices that do not support VPN apps.

You can also try troubleshooting Surfshark if you want to give it one last chance before quitting. Make sure you don’t wait too long before canceling Surfshark if you want to because you won’t be eligible for a Surfshark refund after 30 days of purchase.

Alternatively, new users can also get the Surfshark free trial to test the service before purchasing a full subscription. In any case, our guide on how to cancel Surfshark free trial and auto renewal subscription will always come handy in case you change your mind.

What Should I Do After Cancelling my Surfshark Subscription?

There are many excellent alternatives to Surfshark, as described in detail in our top VPN providers for 2023 list. If you want a single recommendation for a VPN that is extremely fast and offers high-end functionalities, then ExpressVPN is a pretty good choice to go with.

Once you avail ExpressVPN subscription, you can safeguard your digital whereabouts on 5 different devices simultaneously. You’ll also get access to features like dedicated IP, split tunneling, internet kill switch, and much more.

What makes ExpressVPN better than Surfshark is that it offers 3-months’ worth of free subscription with its 12-months plan and also a hassle-free 30-day money-back guarantee. This means you can try ExpressVPN free for 30 days and then decide if you want to continue or not.

For your ease, we have compiled a comparison table covering major attributes of Surfshark and ExpressVPN to help you make the right decision about your privacy:

Surfshark logo 2 ExpressVPN
Jurisdiction British Virgin Island The British Virgin Islands
Logging Policy No logs No logs
Price $2.30/mo (Get 84% + 2 Months FREE on 2-Year Plan) $6.67/mo (Get 49% Off + 3 Months FREE on its 12-Month Plan)
Speed 75.67 Mbps 89.17‬ Mbps
Server Network 3200+ servers
65 countries		 3000+ servers
94 countries
Customer Support Live chat, email & ticket Live chat, 24-hour support
Torrenting Supported Supported
Netflix Unblocking Supported Supported
Security Strong Strong
Website Surfshark ExpressVPN
Best Surfshark Alternative ExpressVPN is our Top Choice

How to Cancel Subscriptions Other than Surfshark and Get Refunded

If you’ve learned how to cancel Surfshark within 30 days, then here are a few other cancelation guides for you in case you need them:

FAQs – Cancel Surfshark

Yes, it’s easy to cancel a Surfshark. Just contact Surfshark’s customer service team through live chat and request them to cancel recurring payments. This request can also be made via email by contacting support@surfshark.com. If it’s been less than 30 days since your subscription, then claim a refund along with cancelation.

Isn’t the ‘how to cancel Surfshark subscription within 30 days’ guide easy?

You will find your active Surfshark subscription in your Play Store subscriptions list. Scroll down to the bottom and choose ‘Cancel Subscription.’ You’ll then be notified that the subscription will end when the free trial period is over.

That’s how to cancel Surfshark free trial before it ends.

The simple way to cancel Surfshark and get money back is to contact customer service team of Surfshark through live chat, request them to cancel recurring payments. The request can also be made through an email or if it’s been less than 30 days since your subscription, then you can claim for a Surfshark refund.

You just need to visit the App Store of your mobile device and cancel Surfshark by going through your active subscriptions. That’s because Surfshark’s free trial for 7 days is only available on iOS and Android.

Surfshark also offers a no-questions-asked refund policy for 30 days, so you don’t even require to provide a reason to cancel. To cancel the Surfshark subscription , just get in touch with its customer service and claim a refund within the 30-day period.

Surfshark offers different pricing plans  which are billed accordingly. Surfshark offers monthly, one-year, and two-year subscriptions plans, and all of them are billed in the following ways:

  • The monthly plan is billed every month.
  • The 1-year plan is billed every 12 months.
  • The 2-year plan is billed once at the beginning of your subscription and then annually after it expires.

Yes Surfshark refunds money. If you choose not to use their paid services anymore, they give  you a right to claim a refund within 30 days following your purchase of the VPN services. 


Wrapping Up!

Now that you know how do you cancel Surfshark, it’s time you put it to good use and claim a refund if you’re not past your 30-day deadline.

While Surfshark is one of the most premium VPNs on the market, we understand that not every VPN is suitable for everyone.

And if that’s the case with you, then you need to cancel Surfshark immediately and opt for its best alternative – ExpressVPN, which offers fast speeds, excellent unblocking capabilities, and robust security.

Hope our guide on how to cancel Surfshark and get a refund was helpful to you. Until next time!