PureVPN Not Working in 2021? Here are 11 Easy Fixes!
Getting errors and connectivity problems with PureVPN? Try these quick fixes to resolve the issue instantly!
Is PureVPN not working for you? You don’t have to worry at all. Although this VPN may cause problems occasionally, the provider has an excellent customer support team who are ready to solve most issues at a moment’s notice. Check out the Best VPN recommended and tested by us.
This is why PureVPN is the top recommendation for VPN users that want easy solutions to any technical issues since all VPNs inevitably do experience problems every now and then.
In this article, I’m going to discuss some of the commonly encountered problems with PureVPN and its quick fixes but before we continue let’s take a brief look at those solutions before discussing them in detail:
Unable to connect?
Follow the quick steps below if you are unable to connect PureVPN in Windows 10:
Quick Guide for PureVPN Not Working Issues
If PureVPN is not connecting on your Windows, Android, Mac, iOS, or any other device, then here’s what you need to do to fix it.
1. Trying different server locations
Often, PureVPN connection problems are associated with certain malfunctioning servers. If you can’t connect to your favorite server for any reason, try a different but nearby server location. Keep trying different servers until you find one that’s working (it shouldn’t take long to find one).
Servers can go offline without any prior notice due to technical problems and are often fixed pretty soon by the provider themselves. Furthermore, depending on where you are located, some servers simply may not be reachable from your particular ISP.
The good thing is that PureVPN has a huge selection of available servers, having 6,500+ of these distributed in over 140 countries of the world. So, even if a few servers go down, you should be able to find a good replacement without any serious difficulty. PureVPN even offers servers in China, however, its performance might be spotty due to the Great Firewall.
2. Checking for active subscription
PureVPN offers multiple subscription plans, but they all have an expiry date. If PureVPN is not connecting, then make sure that your subscription is still valid.
It sounds obvious but you’d be surprised how many people fail to realize that the only problem they are experiencing is that their subscription ran out. If your subscription has indeed ended, then you’ll have to renew it by choosing one of the plans the provider is currently offering.
If you can’t find any specific issue to fix, the best solution is to just log out of the VPN app and log back in or reinstall the VPN app altogether. Without doing much, simply reinstalling the app can fix a lot of connectivity issues automatically.
To log out of the PureVPN app simply follow these steps:
1. Select the settings icon from the top right corner of the app.
2. Click on “Logout”.
3. Finally, click on “Yes” to confirm logout.
If that doesn’t solve the problem, uninstall the PureVPN app altogether from the Windows Control Panel and reinstall it from PureVPN’s official website.
4. Update the PureVPN app
If you’re using an older version of the app, it might be time to update it to a newer version. An outdated app gives rise to all sorts of bugs and glitches that can prevent the proper functioning of the VPN.
Furthermore, it is important to use updated apps because they contain security improvements. Since a VPN’s primary purpose is to make you more secure over the web, it is strongly recommended to use updated VPN apps for optimum performance and security.
5. Change VPN protocols
PureVPN offers multiple VPN protocols. It uses OpenVPN by default which provides the best combination of speed and security.
However, if the app is giving you problems and you have tried the above-mentioned tips to no avail, then you should definitely experiment with different protocols.
Here’s how you can change VPN protocols in PureVPN’s Windows app:
- Launch the PureVPN app and click Settings (the gear icon on the top right).
- On the left pane, click on App Settings > Selected Protocol.
- Choose a different protocol other than the one you’re connected to, starting with TCP and UDP. If this doesn’t work, proceed to try other protocols.
It’s important to remember that PPTP and L2TP are not recommended protocols to use due to security vulnerabilities. You should start with switching between TCP and UDP, as some regions block either one or both of these protocols.
For instance, UDP is blocked in the Middle East. Some ISPs may also block other protocols. So, if you’re experiencing slow speeds or connectivity problems with PureVPN, you should definitely try other protocols to see which one works the best.
6. Resetting Windows Network Settings
Due to periodic Windows updates, your Wi-Fi or Ethernet connection might not work. If you can’t access the internet with or without PureVPN connected, here’s how you can reset all network adapters on your computer:
1. Open Network Settings.
2. Click on Network & Internet.
3. Next, click on the Status option.
4. Now, under the “Advanced network settings” option, click on the Network reset option.
5. After that, click on the Reset now button.
6. Finally, click on the Yes button to confirm.
7. Change your Firewall settings
Firewalls, anti-malware, and security software can often interfere with PureVPN’s connection. You can temporarily disable your firewall or antimalware and then try connecting to the VPN again. If it works, then this proves that the VPN connection issues you are facing are due to your security programs blocking the VPN connection.
To avoid this from happening, you should add PureVPN as an exception in your firewall or other security software. This will ensure that your security programs continue offering you protection from malware while also allowing PureVPN to connect without any interference.
8. Change your DNS server Configuration
If you are unable to browse the web even when connected to PureVPN, then you might want to change your DNS server. Here’s how to resolve this simple issue:
1. Go to the Control Panel.
2. Click on the Network and Internet option.
3. Click on the Network and Sharing Center.
4. Next, click on the Change Adapter Settings.
5. Select the network you’re currently connected to > right-click on it > click on Properties.
6. Click on the IPv4 option and open its Properties.
7. Click on “Use the following DNS server addresses” and type in 18.104.22.168 or 22.214.171.124.
8. Click on Ok and close.
9. Reset TCP/IP Protocol
To reset the TCP/IP protocol, follow these steps:
1. Head over to the search bar and type in CMD.
2. Right-click on Command Prompt and click on Run as administrator.
3. Next, type netsh int IP reset resetlog.txt.
4. Finally, restart your computer and connect to PureVPN.
10. Crossing the multi-login limit
Make sure you’re not using PureVPN on more devices than the maximum limit that it can simultaneously support. The provider doesn’t allow more than 10 simultaneous connections with the same account.
So, if you’re sharing your account with too many friends at the same time, you won’t be able to connect to the VPN unless you reduce simultaneous usage within the allowed limit of 10. But this is a pretty generous limit and can be used to simultaneously protect a lot of devices. Therefore, if you have PureVPN on Fire Stick, smartphones, PC, and other devices, you’ll just need a single subscription to secure all your devices at once.
11. Check your internet connectivity
If you are still troubled with PureVPN not connecting after trying the above steps, then something else might be at the root of the problem.
It is a fairly common mistake when a user thinks the VPN is at fault when, in fact, the problem is simply that your internet connection is down for some reason.
To check if your internet is still working, try to surf the web normally after quitting PureVPN. If you can’t connect to any website or web service without PureVPN activated, then using the VPN won’t make any difference either since it’s your internet that’s the root of the problem.
Contact your ISP for assistance if this is the case and once the internet has been fixed, try connecting to PureVPN again. It should work this time.
Although the above-mentioned steps should help you fix errors related to PureVPN, in case you’re not satisfied with PureVPN’s performance, then you can go for some other alternative.
In terms of price, features, and performance, the best alternative to PureVPN is ExpressVPN. ExpressVPN offers 3000+ servers all over the world that works great with streaming services such as Netflix, BBC iPlayer, Disney Plus, Hulu, and more. It also works great with torrenting too.
Overall, ExpressVPN is an awesome VPN service that not only offers a 30-day money-back gurantee but also live-chat support.
Now that we’ve covered the most important issues you can encounter when using PureVPN, let’s talk about some of the frequently asked questions regarding what to do when PureVPN stops working abruptly.
PureVPN giving error with Netflix
Since the effectiveness of PureVPN’s servers for Netflix unblocking keeps varying, you’ll have to contact customer support and ask for specific servers that are working best for Netflix streaming at any given time. You can also find more helpful tips in this article on PureVPN for Netflix.
PureVPN not Working with Torrent
PureVPN supports torrents on many of its servers. If you’re facing problems, make sure that you are using the following servers which the provider officially supports for torrenting:
If you use servers other than the above-mentioned for torrents, you’ll probably fail to connect and download your preferred torrent files. But with the right servers, you can enjoy fast speeds as shown in our latest PureVPN speed test results.
Why does PureVPN keep disconnecting?
These three culprits can be behind why PureVPN keeps on disconnecting randomly:
- The protocol you have chosen.
- Your firewall settings.
- Your internet connection may be unstable.
Why am I unable to connect to the internet when PureVPN is active?
The most common reason why you cannot browse the internet when you’re connected to PureVPN is because of DNS configuration issues. Properly configuring your DNS settings should resolve your issue straight away.
PureVPN won’t connect with iPhone
Why is PureVPN not working on Firestick?
If PureVPN is not connecting, try these tips:
- Go to Settings > Applications > Manage Applications and reinstall the PureVPN application.
- Restart your Firestick device.
- After that, try connecting to a different VPN server location.
- Finally, you should be able to use PureVPN with your Firestick device as normal.
PureVPN is a powerful VPN service, but just like most VPNs, it does tend to develop a few problems in its app. The troubleshooting tips I’ve covered in this guide should help you get PureVPN working perfectly.
If you still need assistance, you can always count on the incredibly helpful and technically knowledgeable customer support staff of PureVPN for instant resolution of your problems. They’ll guide you on appropriate server selection for your needs and situation, and if the problem is on their end, your information will facilitate them in quickly resolving the problem.
For more information about this VPN, see this PureVPN review.