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How to Cancel PureVPN Subscription and Get Refund in 2021?

Not satisfied with PureVPN? Why don't you avail the 31-day refund policy? Learn how to cancel PureVPN & get a full refund with our step by step guide.

How-to-Cancel-PureVPN-Subscription

PureVPN advertises a 31-day money-back guarantee, but is it really that simple to get a refund?

I put the PureVPN refund policy to the test and found it to be actually hassle-free just like ExpressVPN. Even though PureVPN has a negative rep when it comes to refunds, I managed to get my money back quickly without any problems.

However, keep in mind that, unlike ExpressVPN that offers a no-questions-asked money-back guarantee that also applies for Bitcoin and cryptocurrency payments, PureVPN treats crypto payments as non-refundable, so you won’t get your money back. So, if you are used to making anonymous payments, ExpressVPN is the safe choice for you. Get three months free on ExpressVPNs annual subscription. 

Cancel PureVPN subscription: Quick guide

  1. Head over to the Official Site of PureVPN.
  2. Click on the Live Chat support option.
  3. Ask for a refund.
  4. Provide a simple reason for cancellation along with your email address.
  5. Verify that you’ve received a confirmation email for your refund and you’re done.
  6. Next, find a suitable VPN to continue being secure over the web.

How to Cancel PureVPN Subscription – Step-By-Step

If the brief overview wasn’t clear enough for you, follow along with the detailed steps below. Now there are two ways you can cancel your PureVPN membership. You can either contact chat support or claim a refund through the member’s section.

Let’s start with the chat support method.

Method #1 – Via Live chat support

Step 1: Head over to PureVPN and click on the Live Chat support option located at the bottom right corner of the screen.

PureVPN-refund-live-chat-button

Step 2: Next, ask the support agent to cancel your PureVPN account.

PureVPN-live-chat-refund-process-1

Step 3: Upon being asked to provide a reason for the refund and a valid email address, just provide both information as necessary.

PureVPN-live-chat-refund-process-2

Step 4: If everything checks out, the support representative should confirm that your cancellation request has been approved and that you should get a refund within the designated time period.

PureVPN-live-chat-refund-process-3

Step 5: Lastly, you will receive a confirmation email once your refund request is processed. This step totally depends on the estimated time provided by the support agent. However, in my case, I received a full refund the next after I got this email.

purevpn-refund-confirmation-email

Method #2 – Via member’s section

You can also use the member’s section on PureVPN’s website to cancel the subscription. Here’s how that works:

Step 1: Log in to PureVPN’s member’s area using the credentials you used to purchase the subscription.

pureVPN-members-area-cancellation-form

Step 2: Once you’ve logged in successfully, you can access the cancellation form. Just enter your username along with some other details to submit a refund request.

PureVPN-membership-cancellation-form

Step 3: If you’ve done everything correctly, PureVPN’s support team should follow up on your cancellation request at their earliest, but I suggest you contact the live chat support on your own in order to avoid delays.

Cancel PureVPN Auto-Renewal

If you’re forgetful like me, you might want to opt out of auto-renewal. PureVPN’s subscriptions are by default set to auto-renew once the current billing cycle has finished. This means that if you subscribe to the 1-year plan, your subscription will automatically renew as soon as the plan expires.

Here’s how you can cancel the automatic renewal of PureVPN:

Below is an example of PayPal, but the process is more or less the same for other payment modes.

  • Log in to your PayPal account and navigate to “Profile”.
  • Next, go to ‘My Money’ and click the ‘Update’ option right beside “My Pre-approved payments”.
  • Lastly, select the payment associated with PureVPN, and click “Cancel“.

That’s it, you’ve successfully opt-out of auto-renewal for PureVPN.

Things to Consider Before Cancelling PureVPN

If you have decided to cancel PureVPN, then the methods explained above should suffice to bring an end to your PureVPN subscription. However, if you’re still facing problems and still want to continue using PureVPN, then you can see this troubleshooting article if PureVPN is not working as per your expectations.

PureVPN is a service that covers a lot of bases. For instance, many PureVPN servers support torrenting and p2p-networking. So, if you’re someone who regularly downloads torrents, then PureVPN has the wherewithal to take care of your privacy needs as well as deliver PureVPN’s trademark fast speeds necessary for a good torrenting experience.

If PureVPN’s torrenting is giving you troubles and you’re a streaming fan, then PureVPN is a powerful Netflix unblocker. When it comes to American Netflix, PureVPN works brilliantly at HD quality.

Users in China experience the most difficulties when it comes to accessing censored content and obtaining better privacy through VPNs due to the restrictions imposed by the Great Firewall of China (GFW). PureVPN works well in China most of the time and is one of the few VPNs that is constantly finding new ways to bypass the GFW to ensure continued support in the mainland.

The service also offers excellent compatibility even with devices that are not as commonly used as Windows, Mac, iOS, and Android. You can setup PureVPN on Fire Stick with its dedicated app. The provider also offers a dedicated add-on for Kodi which works well for boosting privacy as well as for unblocking restricted Kodi channels.

Finally, although PureVPN has extended multi-login support to 10 devices, you can extend this even further if you install PureVPN on a router.

The service is also known to release a lifetime subscription plan from time to time that proves to be quite cheap in the long run, so that’s also something to keep an eye out for.

Note: If you have decided to refund PureVPN then we recommend you to try the best alternative ExpressVPN, which is offering 3 months free subscription on its annual plan. Unlike PureVPN, it also refunds payments made using cryptocurrency

PureVPN cancellation process – Reddit

If we talk now in 2021, PureVPN’s cancellation process is flawless. In fact, it works exactly as advertised. However, if you go back a few years back, people really seem to hate PureVPN’s refund process.

Here’s a 5-year-old comment I found on Reddit:

cancel-purevpn-reddit

From the above comment, it’s obvious that PureVPN’s cancellation process might have been terrible 5-years ago, but that’s certainly not the case now.

To read more about VPNs on reddit, check out our best VPN Reddit blog.

So now that your account’s canceled, what’s next?

So now that your PureVPN account’s canceled, you might be looking to switch to a different VPN. Don’t worry, there are plenty of other reliable VPN services you can switch to.

Speaking of which, the one VPN that offers just as fancy features as PureVPN but for with even faster server with ExpressVPN. You get 3000+ servers all over the globe, powerful encryption, a Kill switch, and security protocols to help you unblock any geo-restricted content imaginable.

Even more impressively, ExpressVPN also works quite well in China. I’ve used the service in mainland China as well as Chongqing and didn’t encounter any issues.

Other than that, just like PureVPN, ExpressVPN works flawlessly with Netflix US, HBO, BBC iPlayer, and other VoD services.

The only thing is that, unlike PureVPN which offers only 10 multi-logins, ExpressVPN offers 5 simultaneous connections but it is still our top recommended VPN service of 2021 due to its features and user-friendly policies.

Still can’t decide between PureVPN VS ExpressVPN, here’s a brief comparison:

FactorsPureVPNExpressVPN
JurisdictionHong KongBritish Virgins Islands
Logging PolicyNo logsNo logs
Speed90.84 Mbps89.17‬ Mbps
Server Network6,500+ servers
140+ countries
3000+ servers
94+ countries
Customer SupportLive ChatLive Chat, 24-hour customer support
TorrentingSupportedSupported
Netflix UnblockingSupportedSupported
SecurityStrongStrong
WebsiteVisit WebsiteVisit Website

How to Cancel Subscription Other than PureVPN and Get Refunded

Wrapping Up!

So there you have folks, this is how simple it is to cancel PureVPN and get a full refund within 31-day. Hopefully, you found this guide informative. Do let me know how the cancellation process went for you in the comments below.

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'Osama Tahir

Osama Tahir

Author
Posts by Osama Tahir

Osama Tahir's Biography :


Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.


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