PureVPN Review 2019 – Read 101+ User Reviews before buying!
PureVPN is probably amongst the oldest VPNs around in the industry today. Over the years, they have received their fair share of praises and controversies.
From absolute best to worse, they have seen it all.
Ever since their data logging scandal of 2017 surfaced, they have received a major backlash from the VPN community.
However, this doesn’t mean they don’t deserve a second chance. After all, there’s nothing worse than bad publicity.
That being said, it’s 2019 and it’s time to revisit this VPN once again and see how they’ve improved.
In this PureVPN review, I’m going to extensively put this VPN to the test and tell you exactly if it’s worth getting in 2019.
Don’t want to read the whole review? Use filters instead……
But first a brief overview…
PureVPN is more than a decade old company. It first showed up all the way back in 2006. It isn’t an independent company though, it is registered under its parent company by the name of GZ Systems.
They’re headquartered in the data retention free jurisdiction of Hong Kong.
They have around 2000+ serves in around 180+ locations which is plenty by today’s standards. The company also owns its servers as opposed to renting them. In theory, your data should be more secure this way.
Compatibility wise they support all major platforms. Windows, Android, Mac, and Linux are all supported. It is also compatible with routers, smart TVs, and even with casting devices like Chromecast, Roku and Amazon Fire.
That said, they no longer support iOS. You can’t find their app on the Apple App Store. This is a bit disappointing.
Offers 5 simultaneous connections which can protect up to 5 devices with just one subscription plan. However, if you set it up on a router, you can secure even more devices which is great.
Feature-wise it is packed with powerful encryption, a kill switch and a split tunneling feature for creating two separate protected and unprotected network channels.
This VPN also supports both Tor and NAT Firewall for an added measure of privacy and security.
+ What I liked about PureVPN
I’ll start by talking about all the things I like about this service.
An extremely affordable 2-year plan
Let’s talk about pricing first. I really like their pricing plans. Their 2-year plan is not only reasonably priced but also amongst the cheapest in the industry.
The 2-year plan also comes with a 74% discount. After discount, PureVPN cost only $2.88 a month.
However, this plan is a bit expansive though and I can’t help wonder why anyone would get this plan over their 2-year plan.
They also offer a 1-month plan and that too is not cheap at all.
Here are the PureVPN pricing plans as of February 2019:
Flexible payment options
Aside from the affordable 2-year plan, it offers one of the largest selection of payment options. Crypto, credit cards, PayPal and a bunch of other payment modes are all supported.
However, it’s worth noting that Coin payments are Nonrefundable. That’s something to consider if you’re planning on getting a refund later on.
PureVPN speed test, Fast speeds (With chrome extension)
In my PureVPN speed tests, the provider managed to offers speeds I haven’t seen in quite a while. I mean I was seriously blown away by the results.
To keep things concise, I performed the speeds test on 5 of the following servers:
FYI, I tested the speeds on my 15 Mbps office internet connection.
I’ve compiled the ping, the download speeds and upload speeds of each server in a table below. The below results are achieved using the PureVPN Chrome extension and not the actual app.
|Server Location||Ping (ms)||Download (Mbps)||Upload (Mbps)|
|U.S Miami FL||266||9.92||6.40|
PureVPN windows Speeds, Good but inconsistent
While the Chrome extension yielded consistent results, the Windows app of PureVPN didn’t.
For this test, I again used my 15Mbps internet connection.
This time performed the speed test on the following 5 servers:
- K Manchester
- France Paris
- Germany Frankfurt
- S Miami FL
- Japan Tokyo
Just like before, I’ve compiled the ping, the download speeds and upload speeds of each server in a table below.
|Server Location||Ping (MS)||Download (Mbps)||Upload (Mbps)|
|U.S Miami FL||220||9.97||1.34|
As you can see, the results are very inconsistent. No server managed to offer consistent download and upload speeds.
True no logging policy (Does PureVPN keep logs?)
Before we check out whether PureVPN logs user data or not, it’s important that we know what data logging even means.
You see, “data logging” is a very broad term, and not many VPN users know what goes on in the background.
Honestly speaking, people looking to buy VPNs mostly fall for marketing gimmicks.
I mean, I’m not going to lie, enticing phrases like “Zero logs” and “Strict data logging policy” sure sounds promising.
Anyways, back to the topic…
Essentially there are two types of logs you need to worry about, activity logs and connection logs.
Here’s what each of these categories logs:
- Files you download and websites you visit
- Programs and protocols that you use (Example: Netflix, BitTorrent, etc.)
- Start and end timestamps of your connection
- Your computers IP address
- IP address provided to you by the VPN server
- Amount of data consumed in bytes
“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.”
Files you download and websites you visit
Programs and protocols that you use
If that is the case, then PureVPN passes this category as well. Take a look at the screenshot below.
Start and end timestamps of your connection
Your origin IP address and the IP address assigned by the VPN server
Amount of data consumed in bytes
Overall, I’m highly satisfied with their logging policy.
PureVPN security (supports benchmark protocols and encryption)
PureVPN does offer some very nifty protocols like OpenVPN, L2TP/IPsec, SSTP, PPTP, and even IKEv2.
Each of these protocols is different in terms of functionality. Depending on which protocols you choose, you can perform gaming, streaming, torrenting and even secure online banking.
These protocols are extremely powerful and offer the first line of defense against online threats like session hacking or Man in the middle attacks (MITM).
OpenVPN is the industry’s benchmark protocol for both speed and security. OpenVPN is also the latest and greatest protocol around so it’s good to see that it offers such protocols.
Aside from that, 256-bit encryption is also something to like about PureVPN. If you’re not familiar with what encryption is, it is basically a method of converting your readable data into cryptic data.
PureVPN calls this encryption “Military grade” and I agree. Basically, all your inbound and outbound network gets an end to end encrypted, rendering snoopers helpless.
This, of course, sounds promising, however, we’ll see how well it works in the leak test later on.
What do you guys think? Will it pass my IP leak test? Let me know in the comments.
Additional security features (The more the better)
Aside from the traditional security features that most VPNs offer, PureVPN offers few extra that I personally haven’t seen in other VPNs I’ve reviewed.
I’m talking about their “Ozone” and “Gravity” features. These features are not gimmicks, they actually work.
“Ozone” Itself is a pretty comprehensive feature. It acts as an antivirus program, it warns you if you’re visiting a sketchy website and even warns you if someone’s attempting to hack your device.
“Gravity” is also very useful. It basically works as an Ad blocker and offers a much better browsing experience. Both “Ozone” and “Gravity” worked great in the test.
Complete support for torrenting
PureVPN completely supports torrenting and P2P. This might not sound much but it is.
Well because a lot of VPN providers don’t really offer P2P support anymore. For instance, TunnelBear no longer supports torrenting.
This is because VPN companies don’t want to deal with copyright infringement cases. There are still a handful of VPN providers that do support torrenting, however, only on few servers.
Part of the reason why a lot of torrents sites are getting blocked these days.
On the other hand, it offers torrenting on a lot of servers. Pretty much you can download torrents on any of their available servers.
Excellent device compatibility
Compatibility wise PureVPN is pretty great. The list of supported devices is honestly impressive. I’m not talking about the mainstream desktop and mobile platforms, I’m talking about their out of the way support for routers, gaming consoles and casting devices.
Here’s a complete list of supported devices:
- Android TV
- Amazon Firestick
- Microsoft Surface
- Boxee box
- Now TV Box
- Raspberry Pi
- Chrome cast
- Play Station
I personally checked out their Android and Windows apps. While the Android app worked flawlessly, their Windows app had quite a lot of issues. More on that later on.
Aside from the traditional support for desktop and mobile devices, I was glad to see their support for Firestick and Roku.
This is seriously impressive as not a lot of providers offer support for such devices. I personally watch a lot of movies so it’s perfect for me.
Installing the app on my on my Firestick device was easy. I was easily able to sideload it without any issues.
Kodi also worked great. The Installation process was flawless. It’s good to see that PureVPN can be used as a VPN for Kodi. Not a lot of VPN providers do that.
Great global server coverage
PureVPN boasts a pretty awesome server coverage. At the moment they offer 2000+ servers in 140 countries across the globe.
PureVPN server list is truly global.
While a lot of VPN providers only target their server locations in Europe and North America, it offers a pretty good global blend of server locations.
Aside from offering the usual coverage in North America, Europe, and Africa, PureVPN also offers servers in some rare locations. For instance, they offer servers in Papua New Guinea, Madagascar, and even Myanmar.
That’s truly impressive.
Actually working Kill switch
Although the Kill switch feature of PureVPN was highly criticized in the past, however, it seems as if it’s now been fixed.
The last time I reviewed this provider, the Kill switch feature actually failed twice. That said, I performed the test again for this review and the feature worked properly.
To test the Kill switch feature, I simply clicked the disconnect button from their desktop app. As soon as I did that, my Wi-Fi connection automatically disconnected.
Props to them for making it work the way it should.
Awesome Split tunneling feature
In addition to a Kill switch, PureVPN also offers a feature called Split Tunneling. If you don’t know what this feature does, it is basically a two-way tunnel for your encrypted and unencrypted traffic.
For instance, you would only want to encrypt your torrenting traffic leaving your regular browsing traffic unencrypted.
It makes perfect sense, I mean why you would want to burden down your Facebook with overhead encryption.
The Split tunneling feature did had some flaws in the past, however, that too seems to be fixed now.
I tested it with torrenting and it worked perfectly as advertised.
Doesn’t leak IP
It also didn’t leak my IP.
I performed the leak test on various servers using ipleak.org and didn’t experience any leaks.
Take a look at the screenshots below.
Netflix, BBC iPlayer & Hulu all worked (No proxy error)
Netflix worked just fine on PureVPN. That said, it didn’t connect straight away and I did encounter the dreaded proxy error at least once or twice.
However, after switching to a different U.S server, I was able to successfully unblock the U.S library of Netflix.
This is seriously impressive considering most VPN’s don’t work with Netflix.
If you’re wondering about the streaming experience, it was great. I didn’t notice any lags or any pixelated video quality.
If it doesn’t work for you, try switching servers.
BBC iPlayer and Hulu also worked without any issues.
Haggle-free refund policy
In the past, it has been criticized for their Refund policy, however, it’s been updated now.
Their new Refund policy is fairly straightforward. You can claim a refund within 31 days to get your money back.
According to their Refund policy, all refund requests are processed within 24 hours and payment may take up to 30 days.
That said, refunds are not applicable to special plans and the 3-day PureVPN trial account.
– Now for the things, I dislike about PureVPN
Areas where this service definitely needs to improve.
Slow customer support
Right of the bat, PureVPN support is terrible.
To prove my point, I simply inquired about their refund process. Here’s how that went.
Their response was not only slow but harshly blunt.
That’s not all, their terrible customer support continued when I decided to generate a Ticket on their website.
After clicking the link, the page loaded for a while and finally prompted me with an error message. Take a look at the screenshot below.
To see why I was experiencing this issue, I decided to inquire about it with their not so excellent customer support. To my surprise, they didn’t even know this issue existed till I pointed it out.
Overall, they definitely need to improve their live chat support.
PureVPN China (Works but sometimes can have issues)
Like a lot of VPNs, it is also blocked in China. You can’t access their site nor can you download the PureVPN app from the Google Playstore.
That said, it can work if you have it preinstalled on your device before you enter China. However, bear in mind you won’t be able to access any PureVPN support documentation due to their site being blocked.
If you do want to use PureVPN while you’re in China, I suggest you check out our detailed guide on PureVPN China.
I’ve covered some very useful troubleshooting steps specifically for China that should fix any potential issues you might face.
Terribly sluggish and unresponsive Windows app
Their windows app is seriously awful. You can’t connect to any server in one go. You have to retry multiple times just to connect to a specific server.
Besides that, the application is also super sluggish to use. Typing in a server location lags terribly. A lot of times the application also become unresponsive for no apparent reason.
Their Windows app also has a tendency to disconnect my Wi-Fi for no reason what so ever.
Even when it’s working fine, it takes way too long to connect to a specific server.
Overall, their Windows app is an utter nightmare to use.
No iOS app
While they claim to offers apps for a lot of platforms (more than any other provider in fact), they blatantly lie about their iOS apps.
If you search for the PureVPN app on the Apple App Store, you aren’t going to find anything. That’s because they have officially removed the app from the App Store.
However, they still advertise it on their website. That’s just shady.
Here’s the chat I had with the customer support:
PureVPN Reddit Review
Although PureVPN managed to win me over, let see what some Redditors have to say about this service.
Checking out two recent threads on Reddit about PureVPN and I must say it had mostly good reviews, mostly.
Naturally, there are some negative comments about the service too.
So there you have it, folks, this was my review of PureVPN.
While there’s a lot to love about this VPN, there are still a few annoying issues that need to be fixed. That said, this doesn’t mean their service hasn’t improved over the years.
To be honest, the last time I wrote on PureVPN reviews, I found their service to be absolutely terrible. However, they’ve certainly come a long way since then.
So, how secure is PureVPN, do I recommend it?
Yes! Why not, it’s cheap, it offers 2000+ servers, thousands of anonymous IPs to choose from and privacy features that’s on par with other industry leaders.
Curious about what others have to say about PureVPN?
Overall, I mostly have good things to say about PureVPN, however, others might disagree. Check out some PureVPN user reviews in the comments below.
While you’re at it, leave some genuine PureVPN customer reviews in the comments as well.
Your feedback is important to us. Let us know if this article was helpful?