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VPN in Touch Review 2019

VPN in Touch is a German service available at modest $2.50/mo price. It offers only 8 servers across the globe. The VPN has received 2.5 stars rating overall.

Based inGermany [UNSAFE]
Price$2.49/mo
Servers8 (8 Countries)
LogsKeep Logs
Multi Login3 Devices
Refund30 Days
RecommendedYes
WebsiteVPNintouch.com

VPN touch is supposedly a powerful VPN provider that offers both free and paid subscription plans.

It claims to offer lightning fast speeds and even promises web browsing without a trace.

However, this VPN in touch review indicated that it does not have a huge server network like PureVPN or Surfshark.

Therefore, I don’t recommend the service because it keep logs due to jurisdiction obligations.

Furthermore, it offers three types of pricing plans other than free trials like monthly, semi-annually, yearly that you can avail at the cost of $9.99, $17.99 and $29.99 respectively.

As always if you want to check out some other amazing VPNs, make sure you check out our popular VPN reviews page.

 

My Rating Criteria

 

Pricing – What is the cost of  VPN in Touch?

When it comes to pricing, they offer three plans and none of them are cheap.

Their 1 month plan costs $9.99, 6 months costs $17.99 and their 1 year plan costs $29.99.

They even offer a laughable 50% and 70% discounts as well.

Pricing-VPN-In-Touch

 

My suggestion, try out their free trial before you go out and purchase this junk. As matter of fact, don’t get it all, even if you get their premium plan free. It’s just not worth it.

Free 7 Day Trial

Honestly speaking, since it’s a German VPN, I genuinely expected better things from this provider. However, after using this provider for a week straight, the only thing worthwhile about this VPN was the fact that it offered a free version.

That said, it too involved using a credit card. Although it didn’t charged up front, it did prompt an option for automatic renewal on my iPhone. If you want to use it on an iPhone without your credit card, good luck.

Payment Methods

Surprisingly, the service does not offer online payment options on its website. For that reason, you will have to download the apps through Apple Store or Google Play Store.

By doing so, you can select payment method of your choice instantly. Moreover, you can enjoy 30 days money back guarantee if you are dissatisfied with the service for any reason.

 

Security – Protocols & Encryption

On security front, the service has different protocols like  PPTP, L2TP, IPsec, and OpenVPN protocols.

Interestingly, the last protocol is assumed as one of the safest protocols in the industry. This is because it applies 256-bit military grade encryption by default.

 

Jurisdiction – Where is VPN in Touch based?

The reason why VPN in Touch logs so much data is because they have no other choice. Since Germany Falls in to the jurisdiction of the EU, they have to abide by stringent data retention laws.

While they claim no data logging, the fact of the matter is, they are helpless against the ECJ (European Court of Justice).

EU Cookie Directive, Data Retention and GDPR (General Data Protection Regulation) all impose heaving regulations on what data must be stored, monitored and tracked with in the European Union.

Besides that:

Every German state has their own DPA (Data Protection Authority) and they can at any point request information for auditing in compliance with the data protection law.

Failure to do so can be met with a hefty fine of up to €20,000,000 or 4 per cent of annual turnover.

There is no denying VPN in Touch operates from Germany and Germany has outrageously stringent data retention laws.

Server Locations

Their server count is not impressive at all. I must say I’m not surprised. They only offer 8 server locations. Yup that’s right, only 8.

Not to mention they give no information regarding the number of server they have in each country. I think it’s safe to say they don’t offer much.

  • United States
  • United Kingdom
  • Canada
  • Germany
  • Netherlands
  • France
  • Japan
  • Singapore

 

Speed – Is VPN in Touch Fast?

The server speed of VPN in Touch is really poor to say the least. When I connected to its Netherlands server, I received 2.40 Mbps connection speed. I used 24 Mbps internet connection before performing the test:

 

Speed-VPN-In-Touch

 

Streaming – Does it unblock Netflix?

VPN in Touch allows you to unblock Netflix hassle-free. You will have to select US server of your choice to watch your favorite TV shows or movies anonymously.

As I already mentioned, the VPN only offers a handful of servers in limited countries. Therefore, VPN in touch is not the right choice for torrenting.

Leaks – IP, DNS, WebRTC & Virus Tests

This VPN is secure  and safe to use in terms of DNS, IP and WebRTC leaks.

It passed all the leak tests including Virus test with excellence.  Here are the snapshots:

 

IP Leak:

IP-Leak-Test-VPN-In-Touch

 

DNS Leak:

DNS-Leak-Test-VPN-In-Touch

 

WebRTC Leak:

WebRTC-Leak-VPN-In-Touch

 

Virus Test:

I tested its Windows setup file through VirusTotal.com and the file did not expose any malware or virus at all.

Virus-Test-VPN-In-Touch

 

Trustworthiness – Logging Policy & Customer Support

VPN in Touch is quite vague about its logging policy. After snooping around on their site for a while, I looked into their privacy policy.

In the first line of their privacy policy, they claim:

Our product will never store, log, or share your true IP address, and we always delete your true IP address after your VPN session is closed.

I discovered that they actually log quite a lot of your data. For instance, all your basic sessions such as inbound and outbound IPs are recorded. In addition to that, your bandwidth and the clicks you make are also tracked.

That’s a little suspicious don’t you think?

But that’s not all, they also log information about what device you’re using:

When you launch VPN in Touch, we also collect device-specific information, such as the hardware model, operating system version, browser type, language, wireless network, and mobile network information. This information does not identify you, and we use it to provide and improve the Services, troubleshoot, and perform analytics on our services.

What’s worse?

Your data is used by third party advertisers as well. Take a look at the screenshot below.

VPN-in-Touch-Privacy-Policy

Although their privacy policy goes on forever, one things for sure, they do LOG YOUR DATA.

But you don’t have to take my word for it. You can check out their misleading privacy policy for yourself.

Customer Support

Even though there’s an option for support on their home page, you can’t really contact them via live chat.

So how do you contact them then? Through emailing off course. What’s worse, they don’t make it obvious which email to contact in case you need help.

Any ways… I shot up an email at support@vpnintouch.com just to see their response time. To my utter disappointment, their reply came hours after I initially contacted them. Not only that, their answer for juts as bizarre too.

 

Compatibility – Does it support all platforms and devices?

Multi-platform compatibility isn’t all that great either. There is no support for both Linux and MacOS, which is just disappointing.

That said, they do offer VPN in Touch for android, PCs, Windows phones and even iOS devices.

VPN-in-Touch-Device-Compatibility

The overall experience of VPN in touch is not up to the mark. The moment you get on to their site you’ll immediately know there’s something wrong.

For instance, there isn’t an option to download the Windows client anywhere on the site. When you click on the “Get it Free” button, you can’t even see the option to download the Windows client at all.

No-Link-to-Download-VPN-in-Touch-for-Windows

 

Comparison between PureVPN and VPN in Touch

If you want to compare the major attributes of both these VPNs, have a look at this below-mentioned table:

FeaturesPureVPNVPN in Touch
Price$2.95/mo$2.49/mo
Servers2000+ in 140 Countries8 in 8 Countries
CompatibilityAll DevicesWindows,Windows Phone, Android,
iOS
JurisdictionHong KongGermany
Logging PolicyZero LogsKeep Logs
Customer SupportLive Chat & Email SupportFAQs & Email
Trust Pilot Score9.5N/A
Website PUREVPN VPN in Touch

 

Alternatives of VPN in Touch

If you are not interested with this VPN. Here, you will be better off checking out the reviews of the following providers.

Do I Recommend VPN in touch?

No, I don’t recommend VPN in touch.

From an utterly terrible service to a topsy-turvy website, VPN in touch is just not worth it. Nothing is maintained, there’s no proper support, heck there isn’t an option to purchase or let alone even download their Windows client.

Their website is also terribly unresponsive. I can go on for days complaining about this VPN.

They also don’t even mention any privacy features on their website, so yeah, good luck securing your privacy with VPN in Touch.

Even though they claim that they offer apps for Windows, iOS, and Android users, which provide desired encryption level, it is still below par VPN service in the grander scheme of things.

Based on the above VPN in Touch review, I am awarding the service 2.5/5.0 rating overall.

Usman Hayat

Usman Hayat

Author
Posts by Usman Hayat

Usman Hayat's Biography :


A business school grad specializing in marketing, Usman found his love for writing during studies. Salmi now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Salmi loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Salmi stands resolute raising his voice for the rights of netizens everywhere.


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