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HideMyAss Review 2020 - Is the service secure enough?
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HideMyAss Review 2020

HideMyAss is a UK based service available at a relatively costly $4.29/month price. It has 950+ servers across the world that don't assist US Netflix. The VPN has received 2.8 stars rating overall.

Based inUK [UNSAFE]
Servers950+ (190+ Countries)
LogsKeeps Some Logs
Multi Login 5 Devices
Refund30 Days

HideMyAss is one of the oldest VPN services working in an online privacy industry since 2005. It offers 950+ servers in 190+ countries like PureVPN and ExpressVPN that don’t allow Netfix.

However, they support torrenting to certain degree. Moreover, it does not have an impressive server speed like other VPNs.

The same goes for its jurisdiction as well because it resides in 5 eyes country UK. Thus, I don’t recommend HideMyAss to netizens from all around the world.

In case, you want to know about VPNs other than HMA, read this exclusive VPN reviews 2020 guide.

My Rating Criteria

I have checked HideMyAss as per my own 9 steps rating criteria that consists of:

  1. Jurisdiction – Where is this VPN located? it located in a 5-eyes country?
  2. Security – Is this VPN secure enough?
  3. Leaks – IP, DNS, WebRTC & Virus Tests
  4. Servers – Are they P2P compatible?
  5. Speed – How fast is HideMyAss?
  6. Streaming – Does it unblock US Netflix?
  7. Compatibility – Apps and supported devices
  8. Pricing – What is the cost of HideMyAss?
  9. Trustworthiness – Trustpilot Ratings, Reddit & Customer Support

Jurisdiction – Where is this VPN located?

HideMyAss mainly hails from an unsafe jurisdiction i.e. the United Kingdom. The country is a proud member of 5 eyes alliance. Therefore, it can share its users’ data with other member countries of alliance as and when needed.

Security – Is this VPN secure enough?

HMA does not have a good reputation when it comes to user privacy. The service has, from time to time, handed over user data to the authorities. Almost all of these users were involved in criminal activities.

Regardless, this shows that there is always an element of risk while using HMA. Moreover, the VPN service is based in the UK, which has some of the harshest online privacy laws.

When it comes to protocols and encryptions, HMA has enough tools in the box to provide you online security. This is because it offers users PPTP, L2TP, and OpenVPN protocols.

While PPTP provides better speed, it is considered somewhat unreliable. Therefore, we recommend L2TP and PPTP protocols for better online security.

Furthermore, HMA uses OpenSSL with algorithms AES 256, 3DES, 246 bit, RC5. Practically, these encryption levels are strong to protect our data from hackers, agencies and other cyber threats.


Leaks – IP, DNS, WebRTC & Virus Tests

HideMy Ass is free from IP, DNS, WebRTC and virus leaks as well. Here are the screenshots:

IP Leak:



DNS Leak:


WebRTC Leak:


Virus Test:


Servers – Are they P2P compatible?

HMA offers 950+ servers across 190+ countries worldwide. Therefore, you can select your desired server locations from anywhere instantly.

On the other hand, this UK based VPN service allows its users in performing P2P tasks securely.

Speed – How fast is HideMyAss?

On speed front, HMA may disappoint you big time. This is because there connection speeds are nowhere expressive at all.

When I connected to its Belgium server while using my 30 Mbps internet connection, I received just Mbps download speed in return:


As you can see, there is a decline of 90% in speed.

Streaming – Does it unblock US Netflix?

Unfortunately, HideMyAss does not help its users access US Netflix media library. Hence, you will have to opt for other VPNs that unblock Netflix with such an ease.

Compatibility – Apps and supported devices

Interestingly, HMA is compatible with all the leading platforms like Windows, Mac, Android, Linux and iOS. The service also supports routers a great deal.

Moreover, you can protect your 5 (five) different devices with a single HMA account straightaway. By the help of router, you can connect as many devices as you want be it gaming consoles or Smart TVs.


Pricing – What is the cost of HideMyAss?

Currently, HMA follows relatively costly pricing strategy. You can choose your preferred plans from these below-mentioned packages that include:


As far as their payment methods go, they offer limited options including:

  • Visa
  • PayPal
  • AMEX
  • MasterCard
  • UnionPay

Remember, all these pricing plans are embedded with 30 days money back guarantee. Furthermore, they have an exclusive 7 days free trial along with 5 devices simultaneous connections benefit in their armory.

Other than that, if you want to save some money, check out our handpicked list of VPN deals right now!

Trustworthiness – Trustpilot ratings, Reddit & Customer Support

On Trustpilot, the service has received more than 2400+ reviews. To my surprise, 58% users have rated their performance excellent based on their personal experiences.

On the other hand, the provider has not gone well among Reddit users. They have raised their concerns over its activity logging issue.


The above screenshot suggests that HMA has to improve its reputation a great deal drastically.

For further choices, you can check these best Reddit VPNs.


Customer Support

In terms of support, HMA does not have a live chat benefit in its armory. Currently, they offer following options:

  • Help
  • Community
  • Submit request
  • Transfer files
  • Email

This is how you may get the solutions of all your VPN or general related queries.

Comparison between PureVPN and HideMyAss

I have mentioned the prominent features of both these providers to let you decide about your privacy in the right way.

Price $2.91/mo $4.29/mo
Servers2000+ in 140 Countries950+ in 190+ Countries
CompatibilityAll DevicesWindows, Mac, Linux, Android,
JurisdictionHong KongUK
Logging PolicyZero Logskeeps some Logs
Customer SupportLive Chat & Email SupportFAQs, Community & Email
Trust Pilot Score4.83.9
Website PUREVPN HideMyAss


HideMyAss Alternatives

HMA has offers some nifty features to online privacy seekers. It has servers in 190 countries and provides a wide array of tunneling protocols. However, considering its history of sharing customer data, we would not blame you for seeking an alternative.

Fortunately, we have got you covered in this regard. You can check some of the reviews below and determine if these services are a better alternative to HMA.

Do I Recommend HideMyAss?

No, I don’t recommend HideMyAss to privacy conscious people across the globe.

HMA VPN has a large number of VPN servers in the industry and is known to consistently deliver quality service.

It rarely comes up with discount offers (only two actually: Summer holidays and New Year) and an efficient customer support mechanism.

Despite having worldwide existence, HMA would have to add other features in its arsenal like Netflix unblocking, live chat and impressive speeds as well.

Based on the above review, the service has earned 2.8/5.0 stars rating overall.

Usman Hayat

Usman Hayat

Posts by Usman Hayat

Usman Hayat's Biography :

A business school grad specializing in marketing, Usman found his love for writing during studies. Usman now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Usman loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Usman stands resolute raising his voice for the rights of netizens everywhere.

16 Responses to HideMyAss Review 2020

  1. Anton says:

    I’ve been using this service for, like, 3 or 4 years. Everything was fine till 2019 fall. After i’ve paid for 3 years subscription, things went wrong. Money was charged, i received email with order number and
    “In most cases your order will be processed in just a few minutes but can sometimes take a couple hours (this is pretty rare though). Once it is you’ll get an email with your licence key and you’ll be all set to start using your brand spanking new VPN.” message. 8 days and several emails to support (hma and payment processor 2checkout) after, i still don’t have licence key or my money. Both support teams are useless. hma support was redirecting me to 2checkout support in 3 messages, refusing to make their job. Or even to ask 2checkout team their selves about this issue. They asked me “should we ask 2checkout by ourselves to resolve your issue?” in the 2-nd one, after i mentioned that seller of service is hma, not 2checkout.
    I other hand – 2checkout support. There were no messages from them about problems with payment, ignoring my support request all the way, besides automated message “request received”.

    Money will be returned, one way or another, but trust – will not.
    vpn service – 4/5
    mobile app – 3/5
    support – 1/5
    billing – 0/5
    Overall – 2/5 .
    Select different VPN provider if you don’t want to lose plenty of time.

    • Abdul Rehman says:

      Hey Anton,
      Sorry to hear you had such a terrible experience with HMA. We’ll definitely reach out to HMA to see what they have to say regarding this issue.

      Do update us when your issue gets resolved.

  2. LenG says:

    Log me as yet another HMA disgruntled ex user due to automatic renewal. I avoid auto renewals. somehow (maybe I was sleeping) this one got checked. Found out too last. didnt use the service. they cannot refund.

  3. KK says:

    This is the most dishonest company I’ve ever dealt with. I signed up for their annual plan via their website with auto renewal. On the signup page, it was stated in bold that it had a 30 day money back guarantee. There were no links/asterisks or other indications that pointed to the fact that this was a conditional guarantee. When my connection speed dropped more than 90% using all protocols and their US West Coast servers, I tried to cancel the plan. They told me that I exceeded the 100 connection condition. In fact they told me that I had made more than 2,000 connections in the 10 days that I had the accounts, so no refund. I had the VPN on on all the time, the only time it disconnected or reconnected was when the connections were so bad that the Internet wasn’t functional and I had to disconnect and reconnect manually. I can believe ~70-75 connections, but 2,000+ in 10 days? When I tried to disable the auto renew function on their website, it asked 3-4 times whether I really wanted to do it, before it was accepted (appeared so anyway). I filed a dispute resolution with Paypal, and the agent said that Paypal was aware of this company’s bad reputation. I also let PayPal know that I had disabled the auto renew option on HMA’s website, and if a renewal fee was charged next year, it wasn’t authorized. I now use ibVPN, and am very happy with it, fast on all protocols on the same server locations. I get 97% of my line’s maximum speed. If HMA is this dishonest with their advertising, I hate to think what they do with the data that is routed through their servers, regardless of what they say in their policy.

    • Reece says:

      Can I ask did PayPal refund the cost? You mentioned they were aware of the seller’s poor reputation but just wondering if they resolved your dispute? I just got hit with an auto renewal fee after previously cancelling it. Scam company.

  4. saad hafiz says:

    Non-delivery of services and unauthorized renewal

    Hide My Ass did not deliver the services promised and processed a renewal without authorization. Please be very careful before signing up for this service.

  5. Marty says:

    Hello, I ran hide my ass for a couple of years and was constantly pestered by them for my actions online. They suspended my service for “illegal seeding” which from what I was originally told, they did not keep track of. They keep very close tabs on what you do and then suspend without refund. I have since started using “expressVPN” and have found it to be much better. I hate HMA and would never use it again.

  6. Bianca La says:

    HideMyAss is covering more than 190 countries which undoubtedly awesome. I use it for watching different geo-restricted channels. I recommend it to use if you want to unblock various geo-restriction channels and programs like Game of Throes, Big Brother etc. But if you want to download file from different torrent sites than you need to be extra careful because HMA did not have very secure privacy policy and they give data to security agencies if it is required.

  7. kissmyas says:

    Was good at one time but not any longer. Slow speed, bad service, poor VPN’s …..

  8. Doug says:

    customer support is horrible. they have no phone number just random irrelevant generic email templates. software worked, they they forced upgrade, then it never worked again. got many one line emails from support of things to try, but nothin worked. then requested cancellation and refund. of course, never heard back. no other way to cancel either. now they just auto renewed my subscription. Be very careful. this is not worth the money at all.

  9. Sheila says:

    Unfortunately SiriusXm is no longer providing service to Europe as of February17/2016. As an American expat that’s very important to me.

    I read that HMA solves that problem. Is it true? If it is I will renew my membership with them again.


  10. Domo Enakk says:

    After reading this HideMyAss Review, I’m certain that this VPN is the best choice for me so far. I used many VPNs in the past, but all of them were packed with bugs and high latency. I hated it! Although I have never used HideMyAss before ever in my life, but I think I’ll give it a try. Thanks for the help, buddy.

    • admin says:

      Thank you for your Valuable feedback.

      Best Regards,

  11. Remzi says:

    Hello, I have tried HMA for a month. It is the worst service, including customer service. They are really rude. Also, HMA works with only certain devices depend on your place of connecting internet. It is the worst VPN service ever..

  12. Saymi says:

    Really loved using HideMyAss! Although I have heard they keep logs of their users. Nonetheless, it is an amazing VPN service and a must have tool if you are looking to browse through the blocked websites. Keep up the good work HideMyAss!

    • admin says:

      Hello Saymi,

      Thank you for sharing your valuable experience with us.

      Kind Regards,

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