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HideMyAss Review in USA 2025 – is it worth it?

  • Last updated February 7, 2025
  • written by
    Senior Writer

Upon testing the VPN for this HideMyAss review in USA, I found it performing exceptionally well for streaming services like Netflix and BBC iPlayer while delivering decent speeds in USA. In its revised logging policy, HMA VPN no longer stores any connection or data logs that could be tied to your identity.

In my VPN reviews in USA, I conducted extensive hands-on testing of HideMyAss VPN. The customer support is highly responsive and helpful, making the service user-friendly. The updated number of servers in its network has increased to 1,080+ spread in 290 locations in over 210+ countries, covering even more countries PureVPN and ExpressVPN.

Based on these capabilities, HideMyAss has earned a 4.2/5.0 rating overall in USA.

Key Takeaways:

  • Streaming & Speed: HideMyAss performs well for streaming services like Netflix and BBC iPlayer, offering decent speeds and a wide range of server locations.
  • Privacy Concerns: Despite improving its no-logs policy, HideMyAss’s history of data sharing with law enforcement raises significant privacy concerns.
  • Limited Features: The VPN lacks advanced features like WireGuard and split tunneling, with a flawed kill switch on some devices, limiting its overall security.
  • User-Friendly: HMA is easy to use with a broad server network, making it suitable for beginners, but it’s not ideal for users prioritizing privacy and advanced security.


Key Findings – HideMyAss Review in USA

I have checked HideMyAss in USA as per my own 10-step rating criteria that consist of:

  1. Pricing – how much does HideMyAss cost in USA in 2025.
  2. Servers and location – Is HMA P2P compatible?
  3. Security and features – Is HideMyAss safe enough in USA?
  4. Speed and performance – How fast is HideMyAss in USA?
  5. Streaming – Does HideMyAss unblock US Netflix in USA?
  6. Torrenting – Is HMA VPN good for torrenting in USA?
  7. Installation and apps – How to install on different devices?
  8. Compatibility – How many devices do HideMyAss support?
  9. Bypass Censorship –Does HMA Work in China?
  10. Customer Support – Reliable customer support?

HideMyAss VPN Review in USA Pros & Cons

Below, you’ll find a compilation of Pros and Cons that I discovered during my HMA VPN Review:

Pros

  • Well-designed and easy-to-use apps
  • Offers the most server locations
  • It provides an IP shuffler option
  • Delivers fast downloading speeds
  • Works with BBC iPlayer and US Netflix in USA
  • 30-day money-back guarantee and a 7-day free trial
  • 1080 servers with a bandwidth of 20Gbps

Cons

  • Their monthly subscriptions are only available in specific regions.
  • Unknown location of VPN servers
  • It doesn’t have split tunneling or multi-hop connections
  • History of providing user data to the FBI.
  • Sometimes, its kill switch fails to work
  • The iOS and Mac apps have a limited number of security protocols.
  • Does not have a Firestick app or Smart DNS tool

HideMyAss Review in USA – At a Glance

1. Pricing

If you want to know how much does HideMyAss costs in USA in 2025? Well, HMA offers various subscription plans depending on the simultaneous connections it allows

If you are looking for a low HMA VPN price with five device connections, you can have it at just $2.99/month for three years in USA (it’s a limited-time offer).

Plans 1 Month 6 Months (Save 25%) 24 Months (Save 58%) 36 Months (Save 75%)
Price $11.99/mo $53.94 ($8.99/mo) $59.88 ($4.99/mo.) $107.64 ($2.99/mo.)

hma-price-in-USA

HideMyAss VPN standard Subscription Plans in USA

This is HMA’s standard subscription plan. It allows five device connections at once. These plans’ cheap HMA VPN price spans from 1 month to 36 months. This 7-day free trial option is only for US users, and it’s not available in USA.

Instead, there is a 1-month subscription in its place. However, you must register and enter your credit card details to use a free trial.

If you choose HMA VPN 10 devices connections:

Plans 12 Months (Save 25%) 24 Months (Save 58%) 36 Months (Save 75%)
Price $95.88 ($7.99/mo) $167.76 ($6.99/mo.) $215.64 ($5.99/mo.)

hma-price-with-10-devices-in-USA

HideMyAss VPN Family subscription plans in USA.

This is HMA’s family plan for those who want more than five simultaneous connections. These plans offer ten device connections at once. Additionally, VPN HMA offers Business subscription packages with rates that change based on whether businesses choose monthly payment or yearly billing.

Moreover, there is a 30-day money-back guarantee if you have already paid for a plan but are dissatisfied with what you received. You can pay for HideMyAss online subscriptions with any debit or credit card, including VISA, Mastercard, and AMEX.

HMA VPN also accepts numerous additional payment methods, including Google Pay, UnionPay, Apple Pay, Alipay, Giropay, and Sofort.

hma-payment-methods-in-USA

You can buy a HideMyAss online subscription using any of these payment methods.

Its subscriptions are renewed automatically, but you can cancel at any time. In the app’s account settings, you can find the option to manage your subscription; clicking it will take you directly to the HMA login page on the website.

Get HideMyAss in USA 30-Days Money Back Guarantee

2. Servers and Locations

HideMyAss is the most popular VPN in terms of VPN server locations, with more than 1080 VPN servers in 190 countries. HMA has servers in every country across the globe. This indicates that 96% of the world’s nations are covered. However, the total server count is minimal, which can cause server congestion in the future.

HMA’s extensive server network makes it an excellent VPN in USA. HideMyAss’ superior coverage of the Middle East and parts of Africa above any other VPN service we’ve tested particularly impressed us.

The most fascinating thing about its server locations is that HMA also provides servers in less-popular locations.

You can see all its server locations here.

hma-servers-list-in-USA

I like how neatly they have organized their server locations list.

How the servers are arranged in the tab menus on the left side of the app’s interface is pretty well done. Without having to read through the entire list, you may select from your favorite servers, the most recent ones you’ve connected to, or the ones that are best for streaming and torrenting in USA.

Servers optimized for Streaming Servers optimized for torrenting
Germany, Frankfurt Czech Republic
UK, Donkey Town Germany, Frankfurt
USA, New York, Liberty Island Netherlands
USA, Florida, Miami France, Paris
USA, New York, New York UK, London
USA, Washington, Seattle USA, Florida, Miami
USA, New York, New York
USA, Washington, Seattle

Additionally, icons are used to identify the optimized servers, which is helpful when searching the entire list. As you can see in the images below:

hma-streaming-servers-in-USA

This makes it easier to decide which server to connect to for streaming activity.

hma-p2p-servers-in-USA

You will see this icon before those specially dedicated to p2p activities.

Moreover, Every HMA server location has a heart icon, allowing you to save your favorites with a single click. These can later be found in the Favourites” category.

hma-favorites-servers-in-USA

Heart your favorite server so you don’t have to waste time searching for it next time.

The VPN also provides a wide selection of city-level servers in several locations. For instance, servers are located in more than 50 cities throughout the US. There are three city-level servers in Canada, Australia, and the UK; there are two in France, Germany, Russia, Spain, and Ukraine.

I like this because it’s difficult to tell how close a VPN location is when it’s only specified by country. Moreover, there is an advantage of its city-level servers, which is minimal congestion and faster performance in USA.

HMA uses many virtual server locations

HideMyAss can provide servers in many countries because it employs virtual and physical server locations.

Besides a ‘physically placed’ server, a virtual or fake” VPN server location gives an IP address in one nation while the server is physically located in another. I like the fact that they have also mentioned this on their official websites:

hma-about-its-virtual-servers-in-USA

There are various advantages when you connect via virtual servers. For example, your internet traffic may occasionally pick a shorter route, resulting in increased speed. Additionally, virtual locations enable HMA to assign IP addresses for regions where installing physical VPN servers (e.g., China) is challenging.

For instance, even though the real server is in Canada, the virtual server can provide you with a Russian IP address. This is beneficial in 2 ways. You can securely access Russian content without transferring your information through a Russian server. Second, your speeds will be much faster if the UK is closer to your actual location than Russia.

Similarly, your speeds can be slower if the physical server is much further away from your actual location in USA. However, there are several drawbacks to using its virtual server locations because there isn’t a symbol indicating it’s a virtual server” next to these servers in the list.

First, there are specific security issues because it may be challenging to determine the actual physical server’s location and mode of operation.

Does HideMyAss Rent Its VPN Servers?

Yes, A representative of HMA confirmed that the company rents many VPN servers from third parties. Renting servers can help cut operational costs, but there is an element of danger because the server host is now in charge of maintaining the security of your data.

Regarding privacy, I suggest VPN services with fewer third parties involved and that own and run most of their server network alone.

3. Security and Features

It’s safe to use HideMyAss in USA. It uses AES-256 encryption and first-party DNS servers to hide your IP address and DNS requests. HMA is one of the only significant VPNs that does not offer WireGuard, and it failed my security tests on iOS and macOS.

Here is the list of protocols that are available in HMA VPN

Protocols Available in HMA VPN apps
IKEv2/IPSec Yes
L2TP/IPSec Yes
OpenVPN (TCP/UDP) Yes
Proprietary No
PPTP No
SoftEther No
SSL VPN No
SSTP No
TLS VPN No
WireGuard No

HideMyAss offers a variety of protocol choices. The desktop client allows you to change from OpenVPN’s default UDP to TCP. This is only advised if UDP is blocked or throttled. UDP often moves more quickly, but TCP is more reliable.

Here, you can see which advanced features are available and which are not available in the HMA app in USA.

Advanced Features Available in HMA VPN Apps
Dedicated IP Yes
Ad Blocker Yes
Smart DNS Yes
Automatic Wifi protection Yes
SOCKS No
Split Tunneling No
Tor over VPN Server No
Tracker Blocker No

When your automatic wifi protection is turned on, the VPN will automatically connect each time you log into a WiFi network. This feature can be modified under the desktop client’s Network Security section or the mobile app’s Connection Rules tab.

I discovered that HMA is very secure. The way that HideMyAss uses encryption is as follows:

Encryption and Security Available in HMA VPN Apps
AES-256 Yes
ChaCha20 No
DNS Leak Blocking Yes
First-party DNS Yes
IPv6 Leak Blocking Yes
VPN Kill Switch Yes
Supports TCP Port 443 No
WebRTC Leak Blocking No

HMA uses military-grade 256-bit AES encryption. This works well along with 4096-bit RSA keys and perfect forward secrecy.

I performed tests using the packet-capturing software Wireshark to verify that the VPN’s traffic is actually encrypted. I am pleased to certify that the VPN securely secured my data transfers.

Moreover, the HMA apps include split tunneling and the Refresh IP function. These advanced features give you a new IP address in the same place if your existing IP is unexpectedly blacklisted.

Furthermore, a system-wide kill switch is also accessible for Windows, Android, and Mac clients. This stops your data from leaking if your VPN connection is lost.

Note: Unfortunately, Apple devices do not support HMA’s kill switch Mac OS X Catalina or Mac OS X Big Sur.

HMA promises to defend against DNS and WebRTC leaks; however, in my tests, HideMyAss does not leak my IP, DNS, & WebRTC. Although I didn’t notice any leaks, you can turn off the IPv6 leak protection for your own safety.

Moreover, when enabled. I connected to HMA US servers to verify this and conducted the following leak test. I was so happy to see the results, as none of my real IP or DNS addresses got leaked in USA.

IP Leak:

HMA successfully protected my IP from leaking in USA:

hma-ip-leak-test-in-USA

With HMA VPN, you don’t have to worry about IP leaks.

DNS Leak: This HideMyAss VPN is free from any leaking DNS as well:

hma-dns-leak-test-in-USA

Hide your real DNS address with HMA

WebRTC Leak: I found no WebRTC leak problem using HMA VPN servers

hma-webrtc-leak-test-in-USA

HMA also didn’t leak the WebRTC IP.

Virus Test: I also checked HMA’s installation files through VirusTotal, and the result was clear.Virus-Test-HMA-in-USA

Privacy

HideMyAss now has a private logging policy, removing the invasive data retention that was previously its biggest disadvantage. Despite this, the VPN is situated in the United Kingdom, a member of the 5 Eyes Alliance (a group of countries that collects and exchanges online data from citizens).

But now, HMA no longer gathers or logs” internet information that could be used to pinpoint your identity. Your online activities in USA will continue to be kept secret and unrevealed to HideMyAss.

So, if you are still wondering, Does HMA VPN keep logs? Here you can see the official statement of HMA regarding its No-logs policy:

hma-no-logs-policy-in-USA

HideMyAss reveals that they only store the date of connection and the amount of data being transmitted during your session, along with your email address and username, which I guess is a standard practice among VPN providers.

hma-no-logs-policy-in-USA

HMA-NLP-in-USA

HideMyAss does a good job of keeping my traffic secure on the security aspect. However, I have reviewed other best secure VPNs in USA so you can choose which suits you best.

4. Speeds and Performance in USA

If you are wondering, is HideMyAss fast enough to be on the list of the fastest VPN in USA services? HideMyAss offers moderate speeds. I used speedest.net and a base internet connection of 50 Mbps to test the VPN’s speed performance when doing HMA VPN reviews.

However, the speed was not as satisfying as I expected because, on some servers, I experienced dramatic speed drops.

In the performance of HMA speeds, I connected to its local and long-distance servers to see the speed difference. Here you can see the results:

Server Location Download Speed Upload Speed Pings
Australia 17.67 Mbps 11.09 Mbps 137 ms
Canada 21.67 Mbps 10.25 Mbps 220 ms
Germany 18.92 Mbps 13.75 Mbps 122 ms
Netherlands 25.25 Mbps 22.17 Mbps 124 ms
Saudi Arabia 19.92 Mbps 21.84 Mbps 482 ms
Switzerland 22.25 Mbps 24.61 Mbps 154 ms
Taiwan 13.84 Mbps 17 Mbps 393 ms
United Kingdom 16.75 Mbps 14.56 Mbps 125 ms
United States 20 Mbps 12.14 Mbps 207 ms

I connected to its two different local servers in the US and got these results:

hma-speed-us-in-USA

Then I connected to HMA’s long-distance servers; the above is the speed result of its UK server, and the other is the result of its Germany server.

hma-speed-long-distance-in-USA

As you have seen in the speed test results, HMA is not the fastest VPN you can have, So if you want the best fastest VPN in USA, get ExpressVPN.

Get HideMyAss 30-Days Money Back Guarantee

5. Streaming in USA

If you want to know, does HideMyAss Unblock Netflix in USA? Yes, HideMyAss works well with Netflix in USA. 

Still, it didn’t work for every streaming platform I tested using its streaming-optimized servers during my HideMyAss VPN review.

I could unblock US, German, and UK Netflix with its Seattle, Donkey Town and Frankfurt streaming servers in a single attempt. Here you can see this in the image below:

hma-unblocks-netflix-us-library-in-USA

The HMA streaming server worked fine in unblocking 3 different Netflix libraries.

I also tried to watch German Netflix in USA, so I connected to its Germany Frankfurt server and easily accessed it! Here is the proof:

hma-unblocks-netflix-german-library-in-USA

You can also watch German movies and shows on Netflix using HMA’s German streaming servers.

Disney Plus was the 2nd website I unblocked using HMA streaming servers in USA. I shot it on the same US servers I used to test Netflix and received similar results: long loading times and lower quality for the first few seconds.

Without experiencing any lag, I enjoyed watching a few Marvel movies in USA without interruption.

disney-plus-with-hma-in-USA

HMA unblocked Disney Plus on all of the streaming servers I tested.

Sadly, on my further testing, HMA was blocked by every other streaming service in USA. When I accessed the homepage of Hulu, it immediately detected that I was connected over a VPN and displayed an error message.

HMA-did-not-unblock-Hulu-in-USA

Unfortunately, HMA could not unblock Hulu.

Then I tried to unblock BBC iPlayer in USA by connecting to the HMA UK-Donkey Town server and guess what happened next. HMA did not unblock it in USA either.

hma-didnt-unblock-bbc-in-USA

HMA VPN failed to unblock BBC iPlayer.

HMA’s streaming capabilities are limited, and it cannot unblock major platforms like Hulu, BBC iPlayer, or Amazon Prime. With only two accessible platforms, it’s not ideal for versatile streaming.

However, it does work well for multiple Netflix libraries. Choosing the best VPN for streaming in USA ensures access to various platforms, overcoming geo-restrictions for diverse content.

6. Torrenting in USA

HideMyAss is not suggested for torrenting in USA. The VPN provider has a record of violating users’ privacy and assisting law authorities. I can’t yet rely on HMA to protect the privacy of your P2P activity.

Unlike most VPN companies, Hidemyass’ website has no specific page on their BitTorrent/p2P policy. Instead, I was forced to comb through their support websites and customer Q&A to get to the conclusion of their p2p policy.

Here is what I discovered:

  • Hidemyass allows torrenting ‘technically’ but has zero tolerance for copyrighted materials.
  • Only p2p-optimized servers in Frankfurt, Prague, Amsterdam, New York or London should be used to download torrents.
  • All other servers might restrict incoming torrent ports.
  • Hidemyass DOES maintain metadata logs and, if required, may provide your IP address history to third parties.

Moreover, users of HMA have previously reported account suspensions for breaking DMCA (Digital Millennium Copyright Act) regulations.

In response to a DMCA report, an HMA employee acknowledged that HMA had no means of identifying specific users.

In contrast to these confusions, I suggest you go for the other best free VPN for torrenting to conduct your p2p activities safely.

7. Installation and Apps

The process of HMA VPN app installation is pretty straightforward in USA. I have installed this VPN multiple times on different devices.

I tested its Windows app; the HideMyAss login process is simple, even if you are not tech-savvy. Their apps are quite well-organized, and you’ll have no trouble finding all the required functions and settings.

After you have successfully logged in to HideMyAss’ app, you will find a Lightning Connect feature, which was designed to pick the fastest server for you. However, it wasn’t very reliable. Istanbul was selected as the quickest and closest server, but I manually located a more effective server.

hma-lightning-connect-servers-in-USA

You will connect to the fastest server automatically by clicking on the lightning connect option.

8. Compatibility

Interestingly, HMA is compatible with all the leading platforms like Windows, Mac, Android, Linux, and iOS. The service also supports routers. A single HMA subscription in USA allows five simultaneous connections.

HideMyAss Windows App

HMA exhibits compatibility across all major platforms, including Windows, Mac, Android, Linux, and iOS. Additionally, the service extends its support to routers.

hma-windows-app-in-USA

You can also configure settings for the Kill Switch, App Kill Switch, IP shuffle, and connection protocol and change other preferences.

HideMyAss Mac App

The Mac app of HideMyAss looks and behaves the same way as the Windows app. It also offers a Kill Switch and IP shuffle like Windows but uses IKEv2/IPSec protocol rather than OpenVPN.

HMA-Mac-App-in-USA

HideMyAss Android App

The Android app has a 4.5/5.0 rating on Google Play Store. It works smoothly and has a great UI. Like the desktop apps, you can choose servers from the main screen:

HMA-donkey-android-app-interface-in-USA

It offers much the same features as desktop apps with the addition of another cool feature: Split-tunneling. This feature lets you choose which apps go through the VPN and which directly access the web.

HideMyAss iOS App

The HMA iOS app has a 4.6/5.0 rating on the App Store. The iOS app supports the fewest features out of all HMA apps. For instance, it lacks a Kill Switch or split tunneling.

hma-ios-app-interface-in-USA

It does support IP Shuffling and the solid and fast IKEv2/IPSec protocol. Overall, it is a decent app that offers excellent connectivity in USA but could be improved with the full support of all HMA features.

However, if you find HMA VPN less than satisfactory, consider opting for the best VPN for iPhone in USA, ensuring a seamless and secure experience explicitly tailored for iOS users.

9. Bypass Censorship – Does HMA Work in China?

No, HMA does not always work in China. Since China has blocked access to HMA’s main website, you must travel outside the Great Firewall to sign up and pay monthly.

Despite having servers in China, there is no assurance that HMA will always function in China. No obfuscated servers are available (which masks VPN traffic as regular traffic). There is, therefore, always a danger that it will be discovered and stopped.

There are several threads on HMA’s official forums where representatives have confirmed the status of HMA and its functionality within China:

HMA-official-comment-regarding-china-in-USA

It might work for some users, but generally, it’s not very reliable. However, if you want to bypass censorship within China, I suggest you look for another VPN apart from HMA, as I have listed the best VPNs for China in USA.

10. Customer support in USA

HMA offers a few options if you need help regarding app installation, connectivity, or using its services in USA. A Getting Started and a Knowledge Base section can be found by clicking the Help tab on the website or Help & Support on its app.

Upon opening, you will find there some articles that address setup, problems, and general queries. Like HMA not working in USA” etc.

hma-help-in-USA

You’ll also see a Community Section, which opens a forum. This is divided into many topics, some of which seem to be active recently and others that seem out of date. There are some general FAQs below that.

Hma-community-option-in-USA

You can avail of these options to get the answer to your personally experienced issues.

You can try the Live Chat feature or email HMA if you can’t find what you’re searching for. Having a live chat option is an advantage from a privacy perspective because the support provided by internal sources is better than that provided by outside sources.

However, when I tried to use its live chat assistance, I was disappointed because it took me to the Submit a Request page when I clicked on its live chat option. So, I emailed HMA Support instead. Although they responded after 3 three days, their reply was satisfying.

The good part is that the representative admitted that it took HMA some time to reply. Despite the wait, I had quite a decent support experience from HMA.


FAQs

Yes, HMA VPN is a safe VPN in USA with strong security features. It has a no-logs policy that a third party has verified. Additionally, it allows torrenting, has a vast selection of servers, and employs military-grade encryption.

Yes, you can use HMA VPN free for seven days in USA. One of HMA’s main pros is that you may try the VPN’s unblocking skills during its free trial period. However, it’s worth noting that leading VPNs like ExpressVPN offer a money-back guarantee, so you don’t need a free trial.

Yes, HMA is a good VPN for performance but not for privacy. Performance-wise, it supports Netflix and torrenting in USA, uses AES-256 encryption and provides users with dynamic IP addresses.

However, privacy-wise, the company is situated in a Five Eyes nation and the VPN only has a kill switch on Windows, Mac, and Android devices.

HMA does not offer a kill switch feature on iOS, Linux, routers, etc. So, if the user loses connection to the VPN on such devices, their web activity could be made public.

HideMyAss can unblock several streaming websites and has respectable speeds in USA. It no longer maintains logs, is very secure, and provides many location options.

Overall, it’s best suited for those who want to browse and stream in USA anonymously. Moreover, it offers a dedicated p2p server for secure torrenting.


HideMyAss VPN Review in USA – Summary

HideMyAss is a user-friendly and fast VPN, well-suited for basic needs like concealing your IP and maintaining online anonymity. It’s perfect for streaming US Netflix.

However, my review revealed it lacks advanced features, notably tunneling protocols like WireGuard, impacting its privacy. HideMyAss has a history of logging user data, a flawed kill switch, and past cooperation with law enforcement, raising significant privacy concerns.

For VPN beginners, HMA offers a 7-day trial and a 30-day money-back guarantee. While it’s effective for bypassing streaming restrictions, I don’t recommend it for those prioritizing privacy and security due to reliability issues. Check out my unbiased VPN reviews in USA in 2025 for VPNs other than HMA with reliable protection.


Recent Comments 16

  • Anton says:

    I’ve been using this service for, like, 3 or 4 years. Everything was fine till 2019 fall. After i’ve paid for 3 years subscription, things went wrong. Money was charged, i received email with order number and
    “In most cases your order will be processed in just a few minutes but can sometimes take a couple hours (this is pretty rare though). Once it is you’ll get an email with your licence key and you’ll be all set to start using your brand spanking new VPN.” message. 8 days and several emails to support (hma and payment processor 2checkout) after, i still don’t have licence key or my money. Both support teams are useless. hma support was redirecting me to 2checkout support in 3 messages, refusing to make their job. Or even to ask 2checkout team their selves about this issue. They asked me “should we ask 2checkout by ourselves to resolve your issue?” in the 2-nd one, after i mentioned that seller of service is hma, not 2checkout.
    I other hand – 2checkout support. There were no messages from them about problems with payment, ignoring my support request all the way, besides automated message “request received”.

    Money will be returned, one way or another, but trust – will not.
    vpn service – 4/5
    mobile app – 3/5
    support – 1/5
    billing – 0/5
    Overall – 2/5 .
    Select different VPN provider if you don’t want to lose plenty of time.

    • Abdul Rehman says:

      Hey Anton,
      Sorry to hear you had such a terrible experience with HMA. We’ll definitely reach out to HMA to see what they have to say regarding this issue.

      Do update us when your issue gets resolved.

  • LenG says:

    Log me as yet another HMA disgruntled ex user due to automatic renewal. I avoid auto renewals. somehow (maybe I was sleeping) this one got checked. Found out too last. didnt use the service. they cannot refund.

  • KK says:

    This is the most dishonest company I’ve ever dealt with. I signed up for their annual plan via their website with auto renewal. On the signup page, it was stated in bold that it had a 30 day money back guarantee. There were no links/asterisks or other indications that pointed to the fact that this was a conditional guarantee. When my connection speed dropped more than 90% using all protocols and their US West Coast servers, I tried to cancel the plan. They told me that I exceeded the 100 connection condition. In fact they told me that I had made more than 2,000 connections in the 10 days that I had the accounts, so no refund. I had the VPN on on all the time, the only time it disconnected or reconnected was when the connections were so bad that the Internet wasn’t functional and I had to disconnect and reconnect manually. I can believe ~70-75 connections, but 2,000+ in 10 days? When I tried to disable the auto renew function on their website, it asked 3-4 times whether I really wanted to do it, before it was accepted (appeared so anyway). I filed a dispute resolution with Paypal, and the agent said that Paypal was aware of this company’s bad reputation. I also let PayPal know that I had disabled the auto renew option on HMA’s website, and if a renewal fee was charged next year, it wasn’t authorized. I now use ibVPN, and am very happy with it, fast on all protocols on the same server locations. I get 97% of my line’s maximum speed. If HMA is this dishonest with their advertising, I hate to think what they do with the data that is routed through their servers, regardless of what they say in their policy.

    • Reece says:

      Can I ask did PayPal refund the cost? You mentioned they were aware of the seller’s poor reputation but just wondering if they resolved your dispute? I just got hit with an auto renewal fee after previously cancelling it. Scam company.

  • saad hafiz says:

    Non-delivery of services and unauthorized renewal

    Hide My Ass did not deliver the services promised and processed a renewal without authorization. Please be very careful before signing up for this service.

  • Marty says:

    Hello, I ran hide my ass for a couple of years and was constantly pestered by them for my actions online. They suspended my service for “illegal seeding” which from what I was originally told, they did not keep track of. They keep very close tabs on what you do and then suspend without refund. I have since started using “expressVPN” and have found it to be much better. I hate HMA and would never use it again.

  • Bianca La says:

    HideMyAss is covering more than 190 countries which undoubtedly awesome. I use it for watching different geo-restricted channels. I recommend it to use if you want to unblock various geo-restriction channels and programs like Game of Throes, Big Brother etc. But if you want to download file from different torrent sites than you need to be extra careful because HMA did not have very secure privacy policy and they give data to security agencies if it is required.

  • kissmyas says:

    Was good at one time but not any longer. Slow speed, bad service, poor VPN’s …..

  • Doug says:

    customer support is horrible. they have no phone number just random irrelevant generic email templates. software worked, they they forced upgrade, then it never worked again. got many one line emails from support of things to try, but nothin worked. then requested cancellation and refund. of course, never heard back. no other way to cancel either. now they just auto renewed my subscription. Be very careful. this is not worth the money at all.

  • Sheila says:

    Unfortunately SiriusXm is no longer providing service to Europe as of February17/2016. As an American expat that’s very important to me.

    I read that HMA solves that problem. Is it true? If it is I will renew my membership with them again.

    Thanks,

  • Domo Enakk says:

    After reading this HideMyAss Review, I’m certain that this VPN is the best choice for me so far. I used many VPNs in the past, but all of them were packed with bugs and high latency. I hated it! Although I have never used HideMyAss before ever in my life, but I think I’ll give it a try. Thanks for the help, buddy.

  • Remzi says:

    Hello, I have tried HMA for a month. It is the worst service, including customer service. They are really rude. Also, HMA works with only certain devices depend on your place of connecting internet. It is the worst VPN service ever..

  • Saymi says:

    Really loved using HideMyAss! Although I have heard they keep logs of their users. Nonetheless, it is an amazing VPN service and a must have tool if you are looking to browse through the blocked websites. Keep up the good work HideMyAss!

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