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Surfshark Not Working? Try These 8 Quick Fixes

Can't figure why is Surfshark not working? It often only requires a reset or a change of a server. Try the steps explained below and you'll have Surfshark back up and running in no time.

If Surfshark is not working for you, then the app might have run into an error. You can delete the app and reinstall it to get its latest version. You can also try resetting your network and rebooting the device to fix the problem.

Many of the problems that users experience with Surfshark are quite simple in nature and can be resolved without needing you to have sage-level IT knowledge.

If you have already tried the general tips to fix VPN but got no results, you can look into ExpressVPN as the best alternative to Surfshark since it offers similar features including 3,000+ servers in 94+ countries, 100% no log-policy, 24/7 customer support, and excellent all-around value. Check top-rated VPNs in 2022.

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But if you want to try fixing Surfshark first, here are a few helpful tips:

Unable to Connect to Surfshark

Why is Surfshark not working? It could be a number of reasons. The good news is that Surfshark problems that users commonly face can be resolved in most cases with the following steps:

1. Switch servers

One of the common reasons why you might find Surfshark not connecting is server connectivity issues with only the few specific servers you preferentially use. You should try connecting to different servers available in Surfshark’s impressive network of 3,200+ servers in 65+ countries.


Server down times can happen for maintenance purposes or due to technical faults. If you’re experiencing slow Surfshark speeds, you can try connecting to a nearby location.

You can contact customer support to inform them about the issues with the server you’re having, and they’ll get to work to fix it if the problem is on their end. These issues are usually temporary, so you should use a nearby server to your preferred one until the problem is fixed by Surfshark.

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2. Check subscription validity

Is your Surfshark subscription still valid? It’s possible that you might have run out of the subscription period without realizing it. If that’s the case, you won’t be able to log into Surfshark and get the VPN working.

Head over to your Surfshark user panel and check if your subscription is still active. If not, then you will need to renew your subscription before you can access Surfshark again.

3. Faulty internet connection

Are you sure that your internet is generally working fine? Sometimes, the problem isn’t with your VPN client but with your internet service itself.

To check that your internet is functioning normally, disconnect Surfshark and quit the service altogether from your PC/device. Now try using the internet again and see if you are able to visit websites. If it works, then the problem is certainly with Surfshark and you will need to try some other steps listed in this article.

However, if you are unable to surf the web even with Surfshark disconnected, then you will need to sort out your internet connection. Give your ISP a call and they’ll probably be able to fix your internet. Once done, try connecting to Surfshark again.

4. Change protocols

Surfshark offers multiple protocols that including OpenVPN UDP, OpenVPN TCP, and IKEv2. ISPs in some regions block certain protocols, which can result in connectivity issues on your end.

Here’s how you can change your VPN protocol on Surfshark’s windows app:

  • Launch Surfshark > Click Settings on the bottom-left.


  • Click Advanced > Protocol > Select a protocol and try connecting to a location again.


You should try changing the protocols in this order OpenVPN UDP > OpenVPN TCP > IKEv2. UDP is a faster protocol than TCP, but it is less reliable. In many parts of the Middle East, ISPs block the UDP port.

So, make sure to try different protocols if you’re experiencing issues with the default protocol on Surfshark.

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5. Reset the app

You can try restoring the Surfshark app to the default settings if you’ve tried other methods to not avail. To restore Surfshark to factory defaults on Windows, follow these steps:

  • Launch Surfshark > Settings


  • Under Support, click Help > Diagnostics


  • When the new window opens, click Restore original settings > Restore


Once the app has been restored, try connecting to a server location again. This trick seems to work for many annoyed Surfshark users.

If Surfshark is not working on Android or other phones, you can simply reset the app to default by following the same standard procedure as for any other app.

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6. Firewall/antimalware exceptions

Another fairly common problem that prevents Surfshark from working properly is restrictions and conflicts caused by firewall/antimalware software. These programs tend to block VPN connections entirely or cause frequent disconnections/slow speeds.

To make sure that your security software aren’t interfering with your VPN connection, disable all your antivirus/firewall programs and then try using Surfshark. If this works, then this proves that one or more of your security programs are causing the problem.

You can add Surfshark.exe in the list of exceptions in your firewall/antimalware. This will enable your software program to continue offering you protection while ignoring Surfshark so that you can use both smoothly and without any interference!

7. Disable TAP adapters

Conflicts with other VPNs installed in your system/device can also interfere with your Surfshark connection. If you have other VPNs installed, you should disable their TAP adapters. This is how you can do this on Windows:

  • Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.


  • You’ll find the TAP adapters of all installed VPNs as well as your physical network.


  • Disable adapters of all VPNs other than Surfshark by right-clicking each and selecting Disable.

After disabling the adapters of other providers, try connecting to Surfshark again.

8. Update Surfshark app

Outdated apps can give you all sorts of errors and bugs including login issues which may lead to Surfshark not opening at all. If you haven’t updated your Surfshark app in a while, you should check their official website to make sure there isn’t a more recent version available.

In case an update is available, download and install it immediately. Not only are updated apps more secure, but they also improve performance and can resolve some performance issues that may exist in previous versions.

Surfshark Issues and Fixes for Specific Situations

Here are some services, devices, and platforms that have frequently cause problems for Surfshark user:

Surfshark not working on Firestick

Surfshark offers a dedicated app for Firestick. Unfortunately, you can’t use this app on the first generation Firestick devices as these don’t support VPNs.

So, make sure that you’re using a 2nd generation Firestick device as that is the only way you will be able to run Surfshark on it.

The good thing about Surfshark is that it does support a lot more than the usual desktop and smartphone brands. You can install Surfshark on Firestick and even use it for Kodi and Roku.

Note: ExpressVPN is the best alternative to Surfshark, with an optimized firestick app that supports all generation Firestick devices – Starting at $6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan).

You can also explore other VPN for Amazon Fire stick options as well:

Surfshark not working on Prime

To watch Amazon Prime Video from anywhere in the world using Surfshark, you must be connected to a US server. However, this only works on computers, as Surfshark doesn’t unblock Prime on mobile devices.

If you’re unable to access Prime on your computer with Surfshark, try these steps:

  • Clear your browser cache.
  • Try a different US server location.
  • Restart your computer and try again.

These steps should resolve the issue in most cases. If the problem persists, you should contact customer support which can guide you towards an easy solution.

Note: ExpressVPN allows you to Unblock Amazon prime on all your devices, supporting up to 10 devices with optimized US servers this why it’s the best alternative to Surfshark right now – Starting at $6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan).

Surfshark not working with Torrent

Surfshark supports p2p filesharing and torrenting on most servers. However, its best-optimized servers for torrenting are Netherlands, US, and Canada.

The provider itself has provided a list of all the servers that support p2p:


So, if you’re facing speed or other issues while using torrents with Surfshark, try changing your server location to one of the above. Surfshark is generally efficient for torrenting, so you shouldn’t normally experience any issues. For example, you can connect to a Switzerland VPN server that is P2P optimized.

However, if you still face issues with Surfshark try ExpressVPN, offering dedicated P2P servers with no IP or DNS leak including a 100% no-log policy. Also, NordVPN can also be an excellent option for torrenting as confirmed by our NordVPN’s guide for torrenting. You can also check out our NordVPN vs Surfshark comparison to see which one is the best option for torrenting. 

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Surfshark not working with Netflix


Surfshark can unblock Netflix library with all the unique content of different regions including US, UK, India, Italy, Canada, Germany, and more. Simply connect to the server of the country you wish to unblock the Netflix catalog of in order to watch your favorite shows. It is also one of the best VPNs to use in Hong Kong.

If you’re facing problems, clear your browser cache, restart your browser, and try again. This should fix the problem in 90% of the cases as Surfshark is one of the most powerful VPNs for Netflix around.

See this article on Surfshark for Netflix for more information about its performance with the popular streaming service. Here’s another good option to unblock US netflix with NordVPN.

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Surfshark Alternatives

Tried above methods above but still no luck? Maybe you should cancel Surfshark and try a difference service. For instance, here’s how Surfshark compares to ExpressVPN, which is one of the most well-rounded VPN providers in the market:

Price $6.67/mo (Save 49% and get 3 extra months FREE with 12-month plan) $2.30/mo (Save 81% on 2 Years + 2 Months Free Plan with Surfshark Antivirus)
Servers3,000+ in 94 countries3,200+ in 65+ countries
Customer Support24/7 live chat & email24/7 live chat & email
Logging PolicyZero logsZero logs
JurisdictionThe British Virgin IslandsThe British Virgin Islands
Netflix unblockingStrongStrong
CompatibilityAll devicesAll devices
Trustpilot Score4.7/54.3/5

It is advisable to get Surfshark’s free trial before purchasing the full subscription. This way, you can see if you’re getting the performance you expect. You can opt-out if it proves to be less than satisfactory.


Surfshark is an excellent VPN service though it may develop some problems from time to time. If you find Surfshark not working, try the above mentioned tips and tricks and that should be enough to resolve the problem in most cases.

If you’re dissatisfied with the service, then you can always choose a better alternative like ExpressVPN.

For more information about this VPN, see our Surfshark review.

For guides to any devices like the best free VPN for laptop, please use our VPN guide.

Gerald Hunt's Biography :

Gerald is a steadfast believer in the inviolable right of every citizen to freedom of expression. Writing about online privacy and security without any regard for political correctness is his way to counter the instruments threatening our liberty. In his spare time, he loves to binge watch Netflix, anime and play video games.

4 Responses to Surfshark Not Working? Try These 8 Quick Fixes

  1. Dan says:

    Whenever my computer goes into sleep mode when I am away from it, surfshark freezes and disconnects about 50% of time. The logo will still be in tray and nothing happens so I need to use task manger to shut it down. I am using win 10…

    • Abdul Rehman says:

      Strange, that shouldn’t happen normally. If it’s a desktop computer, try changing its sleep and auto-lock settings. Maybe your Windows computer is set to hibernate mode.

  2. Edward Maxwell says:

    Did update and now unable to connect to SS. Says I’m not connected to internet. I am able to connect to source w/o S.S. Any suggestions?
    Before I did update it worked fine.

    • Osama Tahir says:

      Hi Edward,

      Please try resetting the app as directed in the 5th heading of the article. If that doesn’t work, I’d suggest uninstalling it completely and do a fresh reinstallation.


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