How to Cancel PureVPN in Germany 2023: Get a Refund

  • Last updated May 18, 2023
  • written by
Canceling your PureVPN subscription and getting your money back from PureVPN is incredibly easy. To check how to cancel PureVPN in Germany, we tried to cancel its cheapest subscription of EUR 1.79/mo after using it for 22 days. No matter how low the PureVPN subscription cost, the company stuck to its money-back guarantee, and we got our full cashback within a week.

PureVPN has a generous 31-day money-back guarantee that allows you to request a refund if you’re unsatisfied with the service. There are a few questions you must respond to, but the overall procedure is simple. You just have to show some patience!

However, with today’s increasing cyber threats, it’s critical to maintain your online security after canceling this VPN service. Once you’re done, you can check out other best VPN services as its substitute. Each service has undergone extensive testing and may be more effective for you. The good thing is that they all offer a money-back guarantee as well.

If you want the best alternatives to PureVPN in Germany with a no-logs policy and a fast server connection. Get ExpressVPN to enjoy ultimate online privacy, high-class security features, and fast-speed servers worldwide. It also offers a money-back guarantee option to use ExpressVPN services risk-free.

How to Cancel PureVPN in Germany and Get a Full Refund in 3 Easy Steps

Here are the following easy steps to learn how to cancel my PureVPN account in Germany and get a refund.

  1. Sign in. Head over to PureVPN’s official site to log in to your account.
  2. Make a refund request via live chat. Click on the Live Chat support option (which is available 24/7). Request the representative to cancel your subscription and return your money.
  3. Get your money refunded. Your money will be returned to you after confirmation in 7 days.

Step-By-Step: How to Cancel PureVPN in Germany in 2023 and Get a Refund

You need to sign in to your PureVPN account to access the live chat and request your cancelation/refund. Once signed in, you’ll find the live chat feature in the right-hand corner at the bottom. From there, request your cancelation and refund.

Need a detailed guide with step-by-step instructions? Well, we’ve got you covered! There are there ways to cancel your PureVPN membership and get your refund:

Although all of these options are quick to react to and simple to use, let’s start with the chat support method:

How to Cancel PureVPN in Germany and Request a Refund Via Live Chat

  • Log in to your PureVPN account. You’re required to sign in to your PureVPN account to use its live chat feature and request your cancellation or refund.


  • Start a live chat. You’ll find the live chat button in the bottom right corner of your account’s screen once you’ve logged in.


  • Make a cancellation and refund request. Tell the PureVPN customer service representative you’ve been connected with that you want to cancel your account and want a refund.


  • Keep on going. Even though PureVPN claims a “No Questions Asked Refund Policy,” they do ask some questions as to why you want to discontinue service. They might also make various offers to convince you to stay. However, just stick to your plan if you want to cancel your subscription and ask for a PureVPN refund.
  • Wait for your refund. Now that your account has been canceled, a refund request has already been made. You have to wait for 5-7 days business days to get your money, as you can see from the chat.

We got our full money back after 6 days. Although no more money should be taken from your account, you can still stop recurring payments with your bank to be extra cautious.

How to Cancel PureVPN in Germany subscription Via member’s Section

You can also use the member’s section on PureVPN’s website to cancel the subscription. Here’s how that works:

  1. Log in to PureVPN’s member’s area using the credentials you used to purchase the subscription.
  2. Once you’ve logged in successfully, you can access the PureVPN cancellation form. Just enter your username along with some other details to submit a refund request.
  3. If you’ve done everything correctly, PureVPN’s support team should follow up on your cancellation request at their earliest. However, we would suggest you use the live chat support option to avoid delays.

Using the PureVPN cancellation form, you can learn how to cancel PureVPN in Germany trial if its services fail to meet your expectations.

How to Request PureVPN Refund Via Email

You can also cancel your account and get your money back via email. Send an email to to get in touch with the support staff directly. To prevent them from asking you again, don’t forget to provide a justification for your request.

In our opinion, the live chat method will probably be quicker and simpler for you because you may respond to their questions right away.

Cancel PureVPN in Germany Auto-Renewal

If you’re forgetful like me, you might want to opt out of auto-renewal. PureVPN’s subscriptions are, by default, set to auto-renew once the current billing cycle has finished. This means that if you subscribe to the 1-year plan, your PureVPN subscription will automatically renew as soon as the plan expires.

Here’s how to stop PureVPN subscription from auto-renewal:

Below is an example of PayPal, but the process is more or less the same for other payment modes.

  • Log in to your PayPal account and navigate to “Profile.”
  • Next, go to ‘My Money’ and click the ‘Update’ option right beside “My Pre-approved payments.
  • Lastly, select the payment associated with PureVPN, and click “Cancel.”

That’s it! You’ve successfully opt-out of auto-renewal for PureVPN.

Things to Consider Before Cancelling PureVPN in Germany

  • PureVPN supports torrenting.

PureVPN has self-optimized servers that are built with P2P traffic capability. Any movies or files you torrent via PureVPN in Germany or send through a P2P network server are firmly secured with the highest grade AES 256-bit encryption when you use PureVPN to connect to a P2P-optimised network.

  • PureVPN provides fast speed.

When we did a PureVPN speeds test in Germany when combined with WireGuard ( Available on all PureVPN clients) during torrenting and streaming, although PureVPN is not as fast as ExpressVPN, it offers a decent speed.

  • PureVPN works great with Netflix.

With PureVPN, you can unblock a few Netflix libraries and enjoy HD-quality streaming without buffering. We enjoyed popular shows on US Netflix with PureVPN in Germany.

  • Works well in China

Users in China experience the most difficulties when it comes to accessing censored content and obtaining better privacy through VPNs due to the restrictions imposed by the Great Firewall of China (GFW). PureVPN works well in China and is one of the few VPNs constantly finding new ways to bypass the GFW to ensure continued support in the mainland.

  • PureVPN on Fire Stick

You can set up PureVPN on Fire Stick in Germany with its dedicated app. The provider also offers a dedicated add-on for Kodi in Germany, which works well for boosting privacy as well as for unblocking restricted Kodi channels.

  • PureVPN can be installed on a router.

PureVPN has extended multi-login support to 10 devices. You can extend this even further if you install PureVPN on a router in Germany. The service also offers excellent compatibility even with devices that are not as commonly used as Windows, Mac, iOS, and Android.

  • PureVPN lifetime subscription plan.

The service is also known to release a lifetime subscription plan in Germany from time to time that proves to be quite cheap in the long run, so that’s also something to keep an eye out for.

Process to Cancel PureVPN in Germany – Reddit

If we talk now in 2023, PureVPN’s cancellation process is flawless. In fact, it works exactly as advertised. However, if you go back a few years back, people really seem to hate PureVPN refund process.

Here’s a 5-year-old comment we found on Reddit:


From the above comment, it’s obvious that PureVPN’s cancellation process might have been terrible 5-years ago, but that’s certainly not the case now.

To read more about VPNs on Reddit, check out our best VPN Reddit in Germany blog.

Best PureVPN Alternatives in Germany in 2023

If you’ve used PureVPN for about a month and find yourself unsatisfied with its service, then it’s time to visit the PureVPN login page, sign in, and cancel your subscription through its live chat. Then, pick one of these alternatives to stay secure:

1. ExpressVPN – Overall Best Alternative to PureVPN in Germany


Key Features:

  • 3000+ servers in 105 countries
  • Blazing-fast speed of 85+ Mbps on a 100 Mbps connection
  • Unblocks Netflix, Hulu, Amazon Prime, and other platforms
  • Offers a kill switch, no logs policy, DNS leak protection
  • 30-day money-back guarantee

ExpressVPN is the first provider that comes to mind when we think of a premium alternative to PureVPN. Why? Because ExpressVPN, without a doubt, is the best provider in the industry, thanks to its lightning-fast speeds, excellent unblocking capabilities, and efficient security features.

ExpressVPN offers 3000+ servers in 105 countries, using which you can stream, torrent, or play games any time you like. After connecting to a US server, we could unblock Netflix with ExpressVPN in Germany, Hulu, Amazon Prime in Germany , and HBO Max with ExpressVPN in Germany.

This VPN turned out to offer super-fast speeds as well. While conducting our ExpressVPN speed test in Germany, we got a speed of 85+ Mbps on a 100 Mbps connection.

That’s not all. The VPN offers multiple security features to keep its users protected. These include ExpressVPN’s kill switch in Germany, no-logs policy, DNS leak protection, obfuscated servers, and more.

ExpressVPN costs only EUR 6.15/mo (US$ 6.67/mo) - Save up to 49% with exclusive 1-year plans + 3 months free and offers a 30-day money-back guarantee so you can test out its service.

If you want a detailed guide about ExpressVPN. You can check out ExpressVPN Review Germany.

Try ExpressVPN Risk-Free in Germany 30 Days Money Back Guarantee

2. Surfshark – Budget-friendly Alternative to PureVPN in Germany


Key Features:

  • 3000+ servers in 105 countries
  • Offers a speed of 80+ Mbps on a 100 Mbps connection
  • Unblocks HBO Max, CBS, ABC, and more
  • CleanWeb, Whitelister, and MultiHop
  • 30-day money-back guarantee

Surfshark is one of the most affordable providers in the industry. Despite that, it offers a consistent service in terms of speed, security, and unblocking.

Surfshark offers 3000+ servers in 105 countries. By connecting to its US server, we could unblock all our favorite streaming platforms, including Netflix, HBO Max, and Hulu with Surfshark in Germany.

Per our tests, Surfshark was a great option for torrenting our favorite files as well. Considering its lag-free service, we conducted a Surfshark speed test in Germany and got a fast speed of 80+ Mbps on a 100 Mbps connection.

Additionally, Surfshark offers unlimited simultaneous connections. This means that you can use this VPN simultaneously on as many devices as you like. While testing, we could set up Surfshark on FireStick in Germany, Roku, Kodi, Windows, macOS, Android, and more.

You can get this cheap VPN in Germany at a cost of only EUR 2.3/mo (US$ 2.49/mo) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee, along with a risk-free 30-day money-back guarantee.

If you want a detailed guide about Surfshark. You can check out Surfshark Review Germany.

Try Surfshark Risk-Free in Germany 30 Days Money Back Guarantee

3. NordVPN – Secure Alternative to PureVPN in Germany


Key Features:

  • 6000+ servers in 61 countries
  • Offers a speed of 83+ Mbps on a 100 Mbps connection
  • Unblocks Netflix, Amazon Prime, Disney+, Hulu, and more
  • Onion Over VPN, DoubleVPN, and Obfuscated servers
  • 30-day money-back guarantee

NordVPN is the final option on our list. This VPN focuses more on security and provides features that keep your digital footprints unidentified at all times.

NordVPN offers 6000+ servers in 61 countries. By connecting to one of these servers, we could play games, and torrent P2P files with NordVPN in Germany. We could also unblock all our favorite streaming platforms, including Netflix, Hulu, ABC, HBO Max, and Disney+ with NordVPN in Germany.

While doing so, we faced no buffering or lags whatsoever. So, we conducted a NordVPN speed test in Germany and got a fast speed of 83+ Mbps on a 100 Mbps connection.

As for security, NordVPN offers multiple features, including obfuscation technology, kill switch, DoubleVPN, CyberSec, Onion Over VPN, and more.

Finally, this VPN costs only EUR 3.68/mo (US$ 3.99/mo) - Save up to 63% with exclusive 2-year plan + 3 months free and offers a 30-day refund policy.

If you want a detailed guide about NordVPN. You can check out NordVPN Review Germany.

Try NordVPN Risk-Free in Germany 30 Days Money Back Guarantee

FAQs – Cancel PureVPN in Germany

Yes, PureVPN offers a risk-free, no questions asked, stress-free, 31-day refund policy in Germany. If you are not satisfied with its service for any reason, you can ask for a refund within 31 days of your subscription date. Please remember that they’ll initially try to fix your issue before processing your refund request.

Please note that there’s no PureVPN free trial available anymore. The VPN does offer a 7-day trial, but it costs EUR 0.91. So, if you want to get PureVPN free, then you’ll have to use its 31-day refund policy and get a complete refund once you cancel its subscription.

You can contact PureVPN and cancel your subscription via live chat support in Germany. You can also cancel your PureVPN account and request a refund through email. Contact their customer support team directly through

PureVPN costs EUR 10.07/mo, which is slightly above the average price of EUR 9.30/mo that we’ve seen from the VPNs we’ve reviewed so far. That’s a tad more affordable than the Editors’ Choice winner ExpressVPN which costs EUR 11.91/mo but is cheaper and better than most VPNs in Germany.

PureVPN is a speedy VPN with various positive reviews in Germany. It offers multiple secure protocols, and robust data encryption, along with features for lag-free streaming and torrenting, making it a great option for consuming media.

Yes, using PureVPN is legal for the most part in Germany. Many countries throughout the world consider the use of VPNs, including PureVPN. However, some countries like Russia, China, and Turkey are still against VPNs or impose restrictions on their usage.

You need to sign in to your PureVPN account to access its live chat and request your cancelation and refund in Germany. Once you’ve signed in to your account, you’ll find the live chat button at the right-hand corner at the bottom. From there, you can request your cancelation and claim a refund.

PureVPN offers you a generous money-back guarantee even on its cheapest plans using which you can claim a refund if you’re unhappy with the service in Germany.

Here’s how you can request a refund through live chat:

  1. Sign in to your PureVPN account.
  2. Open the Live Chat.
  3. Request your cancelation/refund.
  4. Persist.
  5. Wait for your refund.

PureVPN offers a risk-free, stress-free, and no questions asked 31-day money-back guarantee in Germany. If you’re not satisfied with its service due to any reason, then you can ask for a refund within 31 days of your subscription period. Do remember that they’ll first try to solve your issue before processing your requested refund.

PureVPN is dedicated to processing your refunds within 24 hours of your refund request in Germany. The payments may take up to 30 days to reach your account depending on your card, bank, or payment provider.

Wrapping Up!

For some people, PureVPN works amazingly well, including us (check our PureVPN review Germany for testing). But if it is not working for you, don’t worry!

Following this easy how to cancel PureVPN in Germany guide, you can get your refund back with the help of the PureVPN money-back guarantee. However, there may be a few questions to complete beforehand, but the overall PureVPN cancellation and refund procedure were quite simple.

Keep in mind that going unprotected online for too long is not a good idea. After receiving your PureVPN refund, we advise switching to ExpressVPN rather than surfing the internet without a VPN.

ExpressVPN offers fast and reliable servers that are good for torrenting, streaming, and secure browsing. The best part is you can use its services risk-free with all its features and a 30-day money-back guarantee.

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