PrivateVPN Not Working? Try These Quick Fixes
Is PrivateVPN not working for you? Not to worry. These troubleshooting tips should help you locate the problem and fix it immediately.
Are you experiencing problems with PrivateVPN? You’re probably not alone. VPNs, like all computer and networking software, have a mind of their own. They will work flawlessly for days on end and then break down without warning one day.
The good thing is that you don’t have to be a tech-savvy hacker or IT pro to be able to fix PrivateVPN in most cases. In this guide, I will provide multiple tips that should help you troubleshoot and fix the problem.
If you have already tried to fix the problem with these common fixing tips and no longer wish to continue using PrivateVPN, then you may consider getting ExpressVPN, which is an excellent and affordable alternative option to PrivateVPN.
Unable to Connect to PrivateVPN
For connectivity issues related to PrivateVPN, consider the following tips:
1. Check Internet connectivity
First things first, make sure that you are connected to the internet before cursing PrivateVPN. This might seem like an obvious suggestion, but you’d be surprised how often I come across users who were having problems with their VPNs but only later realized that their internet connection was down.
To check if your Internet is working fine, disconnect PrivateVPN and try browsing the web as you normally do. If everything looks okay, then eliminates your ISP as the source of the problem. In this scenario, follow the other tips as mentioned below to determine the cause of the issue.
On the other hand, if you are still unable to use the internet with your VPN stopped and disconnected, then the problem is likely with your Internet connection. Call your ISP so they can fix your Internet. Once it is working, try using PrivateVPN again.
It should work this time.
2. Change servers
Servers are machines. And like all machines, they can break down and require repairs and maintenance. If you’re unable to connect to PrivateVPN, try out different server locations. Sometimes, the connectivity issue only occurs when connecting a particular server which may have been shut offline for maintenance.
PrivateVPN does not boast a huge server network such as the likes of NordVPN and CyberGhost do. But it still offers a lot of different locations to choose from. So go ahead and try different servers, especially those with a small ping value as these generally offer the best performance, though PrivateVPN generally works quite fast in most servers.
You can also access torrents with any PrivateVPN server and get top-notch privacy while downloading p2p files at your usual speed.
If that didn’t solve it, then the problem is probably a little more complicated than a server issue.
3. Check subscription validity
Have you renewed your subscription after it expired? If not, you might no longer have an active PrivateVPN subscription. Visit the official PrivateVPN website and log in to your client area to check your account status.
If you still have an active subscription, then you’re good to go to try other tips for troubleshooting the problem. But if the subscription has expired, then you will need to renew it before you can start using PrivateVPN again.
4. Change protocols
PrivateVPN offers multiple protocols including OpenVPN (over UDP and TCP), L2TP, and PPTP. If the default (OpenVPN UDP) configuration isn’t working, it’s possible that your ISP’s network is blocking the particular ports this protocol communicates to the Internet through.
You can change protocol in PrivateVPN through Advanced View > Dashboard menu. The field next to “Connection type” allows you to choose from different protocols:
Try changing your protocol to OpenVPN TCP and try again. If that still doesn’t work, switch to all the other protocols that PrivateVPN offers one by one, and turning on PrivateVPN each time to see if it now works.
5. Turn off IPv6 leak protection
This is a strange one, but that is how I got my PrivateVPN working. I couldn’t connect to the Internet at all with PrivateVPN with IPv6 leak protection on.
You can disable IPv6 through the Connection Guard tab in Advanced View:
Try connecting to the internet again after disabling IPv6. If you still have no luck, then move onto the next tip.
6. Enable Stealth VPN
Stealth VPN is the obfuscation feature used by PrivateVPN to enable access in countries that restrict VPN usage, such as China. Even if you aren’t located in a country with strict regulation of VPN traffic, the Stealth VPN feature can help connect you establish a connection with PrivateVPN’s servers, if you are unable to connect through the normal process.
You can enable/disable Stealth VPN from Advanced View > Stealth VPN.
You can also choose between different ports over which Stealth VPN traffic will be routed. Try both ports until you find one that works for you.
7. Resolve software conflicts
If you’re using multiple VPN services as well as anti-virus and firewall programs, these can cause interferences with your PrivateVPN connection.
To make sure if PrivateVPN isn’t being blocked by your anti-virus or firewall, shut down all security software and restart your PrivateVPN app. If you are able to use it normally, then you will need to put PrivateVPN in the list of exceptions of your firewall and/or antimalware.
Once you have successfully added PrivateVPN in the list of exceptions, you should be able to use your VPN alongside any other security software you have.
8. TAP adapter problems
The TAP adapter often goes haywire, especially if you have multiple VPNs installed in your system. To resolve this issue, you can first try disabling and re-enabling the PrivateVPN adapter. If that doesn’t work, you can reinstall it.
To find the TAP adapter, follow these steps:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
- Here, you’ll find the TAP adapters of all installed VPNs as well as your physical network.
- Disable adapters of all VPNs other than PrivateVPN by right-clicking each and selecting Disable.
- Also, Disable PrivateVPN adapter in the same way and enable it again.
Try using PrivateVPN after performing these step. If you’re still unable to connect, perhaps your Tap adapter needs a fresh installation. Download the latest tap adapter for Windows 7 and above here.
9. Excessive multi-logins
You can connect to up to 6 different devices with the same PrivateVPN account. Other than smartphone and desktops, you could also install PrivateVPN on Fire stick, Kodi, and manually configure it on Roku.
PrivateVPN Issues and Fixes for Specific Situations
Here are some services, devices, and platforms that PrivateVPN is sometimes reported to exhibit problems with:
PrivateVPN not working with Netflix
PrivateVPN unblocks many Netflix libraries, more than most VPNs out there. It is unlikely that you will experience troubles using PrivateVPN with Netflix.
However, if you are facing issues, make sure you are using PrivateVPN’s special Netflix servers that you can find by clicking on the “Streamed Services” tab and clicking on “Netflix”:
Just make sure that the ping isn’t too high (in the red region) or you might have problems with speed. Otherwise, PrivatVPN works like a charm for a huge variety of Netflix regions.
PrivateVPN not working in China
PrivateVPN has the ability to work in China despite the increasing restrictions in the country against VPN usage. However, you might have to try different combinations of protocols in order to get PrivateVPN working properly within China.
Here is a short list of settings you can tweak to improve access in China:
- Use L2TP protocol.
- Enable Stealth VPN with different ports.
With patience and enough tinkering, you should be able to get PrivateVPN working in China. However, I still recommend contacting their customer support and checking in to see the VPN’s status in China because the Great Firewall of China is constantly cracking down on VPN services.
It’s a never-ending battle so even the most resilient VPNs lose the ability to work in China from time to time. For this reason, it is always wise to seek official confirmation through customer support first.
Tried all the tips above and still no luck fixing PrivateVPN? Perhaps the time has come to cancel PrivateVPN and try a different service altogether. For instance, here’s how PrivateVPN compares to ExpressVPN, a highly secure VPN with premium features:
|Servers||3,000+ in 94 countries||100+ in 60 countries|
|Customer Support||24/7 live chat & email support||24/7 live chat & email|
|Jurisdiction||The British Virgin Islands||Sweden|
|Logging Policy||Zero logs||Zero logs|
|Compatibility||All devices||Windows, Mac, iOS, Android|
It is advisable to first use the PrivateVPN free trial to see if you actually like the service and it’s working as expected on your end. This will prevent going through the trouble of canceling it and requesting your refund if you’ve directly purchased the full subscription and are unimpressed by the service.
PrivateVPN works great for the majority of users and their excellent customer support is more than capable of resolving most complaints and issues quickly.
You should be able to fix most issues with the steps mentioned above. And if all else fails, simply contact their customer support.
To learn more about this VPN, take a look at this PrivateVPN review.