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Disconnect VPN Review 2020

Disconnect.me is a freemium VPN that has substandard features but at higher price. It has only 3 servers & none of them unblocks Netflix. For the price of $4.16, it earns a 2 star rating.

Based inUS [UNSAFE]
Servers3 Servers only
LogsKeeps connection logs
Multi Login3 Devices

What kind of a VPN company would name its brand ‘Disconnect’?

A company, motivated by a basic principle ‘that people should have the freedom to move about the internet – and their lives without anyone looking’ uses the word ‘Disconnect’ in a gesture to disconnect people’s data being used, sold, or shared.

A deep thought actually. But does Disconnect VPN manages to walk the talk?

Disconnect.me VPN does not keep usage logs, that’s for sure but it doesn’t have any special features that could worth $4.16/month.

It has only 3 servers that are too slow and doesn’t unblock Netflix. This isn’t the VPN I would recommend my readers.

I would recommend PureVPN or Surfshark instead. They have good speed and good price.

Read our full Disconnect VPN review for more information.

Read for more VPN reviews for many VPNs.


My Rating Criteria

On the basis of below-mentioned factors, I have based my Disconnect VPN review:

  1. Pricing – How much does Disconnect VPN cost?
  2. Security – Encryption & features
  3. Jurisdiction – Is it located in a 5-eyes country?
  4. Speed – How fast is Disconnect VPN?
  5. Streaming – Does it work with Netflix?
  6. Leaks – Does it leak IP, DNS & WebRTC?
  7. Trustworthiness  – Logs and customer support
  8. Compatibility – Apps and supported devices


Pricing – How much does Disconnect VPN cost?

Disconnect Premium VPN has an overpriced pricing plan. There are 3 different plans, let’s have a look:


Each of these plans cover 3 devices at a time.

Other than the premium version, they have two other plans.

The basic plan (free) is actually a tracker protection and not a VPN which is available for browser extensions i.e. Chrome, Firefox, Opera, Safari, and Samsung Browser.

Another plan is for only iOS and Android phones. Disconnect Pro for Samsung does not use VPN technology.

However, iOS does include SmartVPN features encrypting browser and apps. It is not the same as a VPN because it encrypts only HTTP and DNS traffic.

Payment Methods

Disconnect.me VPN only accepts credit card payments. Its payment and information is processed with Stripe.

There is no mention of a money-back guarantee.

Other than that, if you want to get your hands on awesome discounts, check out our list of best VPN deals of 2019 right now.

Security – Encryption & features

It uses AES-256 bit encryption which is the strongest in the industry.

It also enforces Diffie-Hellman, an algorithm that establishes a shared secret between the sender and receiver, and uses Perfect Forward Secrecy (PFS).

It only uses OpenVPN and IKEv2 protocols. It doesn’t have a PPTP or L2TP protocol.


Jurisdiction –Is it located in a 5-eyes country?

It is based in San Francisco, California. I am totally overwhelmed with the positive intention of this company and its vision of greater transparency, but I can also draw one conclusion, it is located in US.

We are all aware that US is an active member of a 5 eyes intelligence sharing countries.

Companies that come under these surveillance countries have to reveal information about their customers when asked by US authorities.

Otherwise, the US has rights to issue warrants or subpoena.

That way, companies have no other option than to abide by these rules.

If you want to know which VPN does not fall under 5, 9, or 14 eyes countries, then read our jurisdiction guide for more details.


There are only 3 server locations i.e. US, UK, and Japan. But currently, they are adding new server locations.

A server count of 3 technically means it has a small setup and you don’t normally block websites that are located in other countries other than the three mentioned above.

It also means they do not have obfuscated servers. These servers are used to unblock websites in countries that have strict online restrictions such as China, Russia, Iran, etc.

Have a look at our obfuscation server guide to see which VPN unblock websites in those countries.


Speed – How fast is Disconnect VPN?

I connected to their only US server to check for speed. It has such a poor server speed. It is certainly not for streaming.

My internet speed before VPN: 33 Mbps

My internet speed after VPN: 6.36 Mbps

Here is the speed test result:



Streaming –Does it work with Netflix?

  • Unblocks Netflix? – No, it does not unblock US Netflix because it has only 1 server located in the US
  • Kodi – It works exceptionally well with Kodi. However, it does not end up on our list of best free VPN for Kodi even you can easily learn using a VPN with Kodi.
  • Torrenting – It does not have P2P support, so downloading torrents with this VPN could be very risky.

Leaks – Does it leak IP, DNS & WebRTC?

Gladly, it did not leak any IP address or DNS. I tested for leaks using its US server.

Here is the leak result:

IP Test


DNS Test


WebRTC Test


Virus Test

I checked for viruses in the Disconnect VPN Windows client. I could not find any virus.

Here is the test result:



Trustworthiness – Logs and customer support

I found in this Disconnect.me VPN review that it does keep connection logs, but not usage logs.

After I have reviewed Disconnect VPNs privacy policy, I got to know that they are committed to protecting users’ privacy, but they do collect minimum amount of information.

This minimum information pertains to personal info that users themselves provide to Disconnect at the time of subscription.

Your personal information is removed from their records within 30 days if you request to do so.

Here is the summary of its privacy policy:


If you read it closely, the clause No. 3 states:

We share your personal info only when legally required, or when reasonably necessary to prevent harm in an emergency situation.

It means, it will share your personal information to authorities if you are found doing something illegal that causes harm to others.

Using this VPN for illegal purposes such as downloading torrents etc is certainly not recommended.

You can look at our privacy policy guide to learn more about VPNs that do not store logs.

Transparency Report

Disconnect VPN has not yet disclosed its transparency report, which is a report that details how many times the government has asked to reveal users’ data.

However, Disconnect VPN is transparent with who runs the business. Casey Oppenheim is the CEO of Disconnect VPN who is also a Board Member.

Not many VPNs discloses the ownership information, and that is something I liked about it.

But the big question is the following statement available on its Privacy Policy section:

We will comply with a request for user data when the law requires it.

This certainly means that it will hand out your data if authority asks for it.

Learn more about Transparency VPNs and how their reports look like.

Customer Support

While I performed Disconnect Premium VPN review, I learnt that they do not have a live chat feature, but it does have full page FAQs section that covers almost every burning question from the user perspective.

Other than that, they have provided their email to contact them personally.


Compatibility – Apps and supported devices

Here you can look at Disconnect VPNs device compatibility:

  • Browser Extension – Chrome, Firefox, Opera, Safari, Samsung Browser
  • Mobile – iOS and Android
  • Desktop – Windows and Mac OSX


User Reviews for Disconnect VPN

Google App Store Rating: 3.3 Stars out of 5 (99 reviews)

Apple Store Ratings: 3.3 Stars out of 5 (68 reviews)

Trust Pilot Score: No reviews yet

Here I have collected 5 recent reviews of Disconnect VPN posted by users on App Store:


VPN Comparison between Disconnect VPN and PureVPN

Here is a list of features on the basic of which I have compared the two VPN services. Let us know which one is best:

FeaturesPureVPNDisconnect VPN
Price $3.33/mo $4.16/mo
Servers2000+ in 140 Countries3 Servers only
CompatibilityAll DevicesWindows, Android & iOS
JurisdictionHong KongUnited States
Logging PolicyZero LogsKeeps connection logs
Customer SupportLive Chat & Email SupportEmail & FAQs
Trust Pilot Score4.83.2

Alternatives to Disconnect VPN

To use VPN services other than Disconnect VPN, explore our list of other VPN reviews that consists of:

Do I Recommend Disconnect VPN?

No, I certainly do not recommend this Disconnect,me VPN

There’s nothing good about this VPN. It has only 3 servers and none of it are fast enough.

Disconnect VPN charges $4.16/mo for their mediocre features that aren’t worth it.

It is based in the US and clearly writes in their privacy policy that they would have to turn over users’ personal information if the government wants it.

That makes me think, No, I would not compromise on that policy. This is not a good VPN to use.

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Shahmeer Baloch

Shahmeer Baloch

Posts by Shahmeer Baloch

Shahmeer Baloch's Biography :

Shahmeer Baloch is a marketing professional-turned-tech writer who despite had a successful career at Evyap made a drastic change when his interest in technology and international cyber laws became evident. Baloch’s love for new technology is profound and well addressed. Loves to play tennis on weekends.

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