SurfEasy VPN Review 2020
SurfEasy is a US based VPN service accessible at $3.99/mo price. It offers 1000+ servers in 28 countries globally suitable for Netflix and torrenting. SurfEasy has obtained 3.2 stars rating overall.
Alas! The SurfEasy Opera relationship is officially over. Now the VPN belongs to an American software company called Symantec.
SurfEasy provides freemium and premium VPN service including a free Chrome proxy as well. Upon using its free service, you can only avail 500 MB bandwidth.
Both these plans use OpenVPN protocol along with 256-bit military-grade encryption.
In this SurfEasy VPN review, I have evaluated SurfEasy privacy features, usage policy, customer support, ease of use and reliability.
Conversely, the provider does not offer an internet kill switch, anonymous payment options, clear logging policy, safe jurisdiction, and efficient support to its users.
You may subscribe to its premium monthly plans like Total, Ultra at the cost of $4.99 and $11.99 respectively.
Likewise, its paid yearly plans are available at $3.99 and $6.49 per month pricing.
We have evaluated hundreds of other VPNs. Visit our VPN reviews 2020 page for more details.
Let’s dig in.
My Rating Criteria
I have tested SurfEasy according to my own 8 steps criteria. This criteria includes:
- Pricing – How much does SurfEasy cost?
- Security – Protocols & Encryption
- Jurisdiction – Is SurfEasy safe?
- Speed – How fast is SurfEasy?
- Streaming – Netflix & Other Streaming Services
- Leaks – IP, DNS & WebRTC Leak Tests
- Trustworthiness – Logging Policy & Customer Support
- Compatibility – Supports Different Platforms & Devices
Pricing – How much does SurfEasy cost?
SurfEasy delivers relatively expensive pricing plans for its subscribers.
The pricing plans of SurfEasy are a tad bit complicated. There are two levels of VPN service: Ultra and Total. A free package that I previously discussed in the review is also available.
There are two main differences between Ultra and Total plan, the former supports torrenting and boasts 12 additional servers than the latter.
Here are the annual packages:
To compare, here are the monthly packages:
Overall, the SurfEasy VPN cost varies a lot. The Ultra package is an expensive option. While the Total package, although not cheap, is still quite reasonable.
All these plans include an exclusive 5 devices multi-login feature.
There are only two methods of paying SurfEasy. Currently, all leading credit cards are accepted by SurfEasy including Visa and MasterCard.
In addition to this, PayPal is also accepted as a digital payment option to provide ease with the subscription process.
However, no anonymous payment option is offered by the service right now. Hopefully, a Bitcoin option is on is its way.
7 Days Money Back Trial
Unlike many other providers in the market, SurfEasy VPN doesn’t offer a free trial or 30-day money-back guarantee.
Instead, it offers a 7-day money-back trial version. The trial version requires user’s credit card details. And if the service doesn’t meet user’s requirement, he or she can avail a refund within seven days of subscription.
Is SurfEasy free? Not exactly.
But in this review, you will learn two ways of accessing this service for free. You can either add the chrome proxy or use the VPN with a 500 MB bandwidth.
The second option is similar to a free trial since it hardly takes an hour to use up 500 MB on the net. You can try out this feature to see how the VPN actually performs.
Meanwhile, SurfEasy’s proxy is a simple add-on that allows you to change your IP and access geo-blocked sites. It’s a nifty tool for anyone who wants online privacy without putting in much effort or investing any money.
Security – Protocols & Encryption
On security front, the service has met all the mandatory privacy requirements.
SurfEasy offers OpenVPN protocol with 256-bit encryption keys.
This is the industry standard. OpenVPN is the best VPN protocol available in the market. It is open-sourced and supports 256-bit military-grade encryption.
OpenVPN with AES 256-bit is the combination employed by large banks and corporations to protect their data.
On the other hand, the iOS and Mac clients of SurfEasy rely on IPsec protocol. A tunneling protocol that is competent in its own right.
While some people will complain about the lack of protocol and encryption options, it is important to remember that both OpenVPN and IPsec are capable of protecting your data.
Some other protocols like PPTP have proven to be vulnerable against modern hacking tools.
Works with TOR
Tor (The Onion Router) enables anonymous communication and secure browsing. This tool has widespread popularity in countries like Iran and China where cyber censorship is prevalent.
But this tool has plenty of flaws. It can sometimes leak your IP address and leave you exposed on the web.
Hence, a combination of Tor and VPN is a better way to secure your online activities.
SurfEasy supports TOR. Its combination with TOR provides you an extra layer of privacy.
No Kill Switch
SurfEasy boasts an advert blocker that blocks cookies that advertisers use to track people online. This keeps annoying adverts from ruining your browsing experience.
The VPN also comes with an in-built DNS leak protection that keeps your IP from being leaked. And as the DNS leak tests have shown above, it is extremely effective.
Talking about IP leaks, Surf Easy does not possess a kill switch feature. This is a huge let-down as this feature gives you guaranteed privacy on the net.
The primary function of a kill switch is to end your internet connection in case the VPN gets disconnected. It basically takes away the slightest chance the hackers would get of stealing your information.
This is definitely something that SurfEasy should include in its future releases.
Jurisdiction – Is SurfEasy safe?
No, because SurfEasy has become a part of 5 eyes jurisdiction.
SurfEasy is the propriety of Symantec, which is an American cybersecurity firm.
This places SurfEasy in the United States jurisdiction.
Readers of this SurfEasy review should know how troubling this is.
Good Ol’ Uncle Sam is known to be a peeping creep.
Hence, the jurisdiction of this VPN puts it at a disadvantage.
A significant number of servers spread across various regions of the world represents the bedrock of a superior VPN service.
SurfEasy offers 1000 servers in 28 countries; this eliminates network congestions during peak time and ensures better gaming. Moreover, high-speed video calling and streaming are additional benefits you get with SurfEasy VPN.
However, these are the numbers for the Ultra Plan. The subscribers of other plans get access to servers from 16 countries.
Here are the countries that are available exclusively on the Ultra Plan.
Speed – How fast is SurfEasy?
This US-based service offers excellent connection speeds.
Performance is a key factor when making up one’s mind with a VPN service. To evaluate the claims of SurfEasy, I tested their performance in this SurfEasy review. Here are the results:
Before connecting to SurfEasy VPN:
After connecting to SurfEasy VPN:
During the tests, all downloads were stopped, and no background programs were running. After connecting to a SurfEasy’s US server, the ping did not increase by much and download dropped slightly.
I was able to watch House of Cards, Mr. Robot, Orange is the New Black in HD quality on Netflix at great speed.
In addition to this, no DNS leaks or IP leaks were discovered during the entire testing phase. If streaming, torrenting and secure browsing is what you’re looking for, then SurfEasy is the best pick for you.
Streaming – Netflix & Other Streaming Services
Undoubtedly, SurfEasy bodes quite well with Netflix, torrenting, Kodi and other streaming services.
Don’t get me wrong. Netflix has revolutionized online streaming. However, its separate libraries for different regions make way for some ridiculous discrimination.
Americans get all the good stuff while people from other countries get low-quality content. This is why you need to set up a VPN to get past Netflix’s geo-restrictions.
However, not all VPNs are going to do the deed. Why?
Because Netflix has clamped down on VPNs in recent years. Only a handful of VPNs still unlock the streaming site.
SurfEasy is one of the VPNs that are still going strong when it comes to Netflix. The VPN has Canadian and American server that unlock Netflix in a jiffy.
Interestingly, SurfEasy supports P2P and torrenting with servers located in torrent friendly countries (Spain, Netherlands, and Canada).
Subscribers can enjoy downloading the latest movies, TV series, music and games from torrent sites without facing copyright trolls and infringement notices.
But there is a catch.
Torrenting is only allowed on the Ultra Plan, which is a bit pricy to say the least. Hence, if you like downloading content without facing online threats, you will need to pay extra.
It also unblocks Live TV Channels on Kodi with ease.
With Kodi, you can watch movies and TV shows using SurfEasy.
Leaks – IP, DNS & WebRTC Leak Tests
SurfEasy is a leak-free service.
IP leaks can be extremely damaging to your online security. They can expose your location to the local ISP and or the website you’re visiting.
Two common forms of IP leaks are WebRTC leaks and DNS leaks. Thankfully, there are websites that let you check your connection for any potential leakages.
Making use of these sites, I tested SurfEasy for DNS and WebRTC leaks. First, I tested the VPN on IPleak.net.
The site detected no leaks whatsoever.
However, just to double-check the WebRTC leak, I utilized browserleaks.net. The website failed to detect my WebRTC, which shows that SurfEasy is safe for use.
With no DNS or WebRTC leak, SurfEasy keeps unwelcome entities far away from your private information.
Trustworthiness – Logging Policy & Customer Support
SurfEasy does not have a crystal–clear logging policy or all-round customer support.
Privacy and data logging policy is a surprising part of almost every VPN service. User activity logging has been in practice for a long time, and many providers sell retained data of users to 3rd party advertising companies.
Sadly, some vendors go beyond the limits by handing over user’s confidential information to law enforcement agencies.
However, SurfEasy VPN claims to protect users’ data privacy by not storing any online activities of users including origin & destined IP addresses.
- Logs temporary usage data at the time of debugging an issue
- Performs real-time analysis of subscribers’ internet traffic but doesn’t retain this information
SurfEasy also makes it clear that it will disclose your information to law enforcement agencies in some rare cases. Now, this is troubling especially considering SurfEasy’s jurisdiction.
Another drawback of using SurfEasy is poor customer support. Interestingly, SurfEasy claims about 24/7 customer support, email ticketing system, and a support helpline, but to give the most unbiased and neutral reviews, I decided to test their support channels in this analysis.
However, I achieved variable results: good and fast response sometimes, and no response for days on end other times.
24/7 Live Chat
24/7 live chat support aims to provide an instant solution for a user’s queries. To test live chat support of SurfEasy, I enquired about the supported tunneling protocols and didn’t receive any response from SurfEasy representatives until next 24 hours:
Email Ticketing System
The email ticketing system tends to provide detailed solutions for most complex queries. To test SurfEasy’s email ticketing system, I dropped off a query regarding a free trial version. Sadly, I didn’t receive any response from SurfEasy.
Despite offering tremendous benefits, SurfEasy needs to improve the setbacks in the customer support system.
Regardless of nuance in ticketing and live chat system, SurfEasy VPN offers a well-designed FAQs sections. The FAQs section provides in-depth guides and tutorials for setting up VPN on various devices. Users can refer to FAQs section at times of general query and troubleshooting.
SurfEasy Reddit Review
SurfEasy has to improve its reputation on Reddit drastically. There are different users who perceive the service as a marketing tool rather than a full-fledged VPN service.
Compatibility – Supports Different Platforms & Devices
SurfEasy supports all the major operating systems and devices.
SurfEasy VPN serves individuals with diverse privacy needs. It provides top-notch privacy protection to Windows, Mac OS X, Android, and iOS users.
However, you cannot download and install the service on your Routers.
It also offers an exclusive extension for both Opera and Chrome. The extension routes all the network traffic through a secure encrypted tunnel making one’s data safe and encrypted.
This way, you don’t need to download a separate desktop client.
In addition to this, SurfEasy Opera and SurfEasy Chrome extension give you access to thousands of geo-blocked sites, delivering non-stop entertainment to subscribers. SurfEasy VPN is a suitable option for netizens who crave for supreme privacy and un-restricted on-demand entertainment.
To my surprise, they also deliver a mobile app for Amazon phones.
Comparison between PureVPN and SurfEasy
In case you want to make a comparison between PureVPN and SurfEasy before making a final decision, you can explore the below-mentioned table:
|Servers||2000+ in 140 Countries||1000 in 28 Countries|
|Compatibility||All Devices||Windows, Android, iOS & Amazon|
|Jurisdiction||Hong Kong||United States|
|Logging Policy||Zero Log||Keeps some logs|
|Customer Support||Live Chat & Email Support||Email, FAQs & Live Chat|
SurfEasy VPN Alternative
Apart from SurfEasy, there are many alternative VPN services that offer better features and enhanced performance.
Following best SurfEasy alternatives offer numerous servers positioned across major regions of the world, strong tunneling protocols, economical packages and round the clock customer support:
- Review of Avast Secureline VPN
- Review of RA4W VPN
- Review of Encrypt.me
- Review of BolehVPN
- Review of Keenow
- Review of Hola VPN
- Review of Unlocator
- Review of VPN Gate
- Review of Surfshark
- Review of VPNBook
Do I Recommend SurfEasy?
No, I don’t recommend SurfEasy.
In this SurfEasy VPN review 2020, I unearthed apparent shortcomings of SurfEasy such as inefficient customer support, comparatively expensive plans, and fewer protocols.
However, compatibility across a range of platforms (Windows, Mac OS X, Android, iOS) including exclusive add-ons for Chrome & Opera add more appeal to SurfEasy VPN.
But they lack in providing other major benefits like internet kill switch and router support.
Based on the above analysis, I would give SurfEasy 3.2/5.0 stars rating overall.