SurfEasy VPN Review in Hong Kong – 2023: Expensive but Is It Worth it?

  • Last updated April 11, 2023
  • written by
    Editor

Alas! The SurfEasy Opera relationship is officially over. Now the VPN belongs to an American software company called Symantec.

In this SurfEasy VPN review in Hong Kong, we have evaluated SurfEasy privacy features, usage policy, customer support, ease of use, and reliability. It uses OpenVPN protocol along with 256-bit military-grade encryption.

Conversely, the provider does not offer an internet kill switch, anonymous payment options, a clear logging policy, safe jurisdiction, and efficient support to its users.

We have evaluated hundreds of other premium VPNs. Visit our VPN reviews 2023 page for more details. Also, if you wish to check out other VPNs that are free, please check out our list of the best free VPN services in Hong Kong.

Let’s dig in.

Our Verdict
Overall Rating :
5.3 / 10

Ranked #25 out of 56 VPNs

Our Verdict - SurfEasy VPN Review
SurfEasy VPN Category Ratings
  • 6.6 / 10
  • 8.0 / 10
  • 7.1 / 10
  • 4.7 / 10
  • 3.0 / 10
  • 1.0 / 10
  • 5.1 / 10
  • 5.5 / 10
  • 3.7 / 10
  • 7.8 / 10

Our Key Findings for SurfEasy VPN Review in Hong Kong

We have tested SurfEasy in Hong Kong according to our own 10 steps criteria. This criterion includes:

  1. Pricing in Hong Kong– SurfEasy price starts at $5.99/month.
  2. Servers and Locations – SurfEasy has 2000 servers in 31 countries
  3. Security and Features – SurfEasy does not have a kill switch feature
  4. Speed and Performance – SurfEasy offers low-speed results
  5. Streaming in Hong Kong – It unblocks US Netflix only.
  6. Torrenting in Hong Kong – SurfEasy supports P2P and torrenting with servers located in torrent-friendly countries
  7. Ease of Use – SurfEasy apps are easy to install and use on your device.
  8. Compatibility – Offers apps for Windows, iOS, Android, and Mac.
  9. Bypass Censorship – SurfEasy can not bypass censorship in China
  10. Customer Support – SurfEasy does not offer a live chat option; you can contact them via email.


Pros and Cons of SurfEasy VPN in Hong Kong

Pros

  • Unblocks Netflix
  • Easy to install and use
  • Offers P2P servers and supports torrenting
  • Build on OpenVPN
  • 14-day money-back guarantee

Cons

  • Limited features
  • Lacks kill switch
  • Doesn’t unblock iPlayer, Amazon, Disney+ in Hong Kong
  • Only works with official apps
  • No Android app
  • limited payment methods

Pricing – How Much Does SurfEasy Cost in Hong Kong?

SurfEasy in Hong Kong delivers relatively expensive pricing plans for its subscribers. However, we like​​ SurfEasy’s pricing structure as it simply offers two subscriptions.

The pricing plans of SurfEasy cost in Hong Kong start at $5.99/mo and $29.88/year, respectively.

surfeasy-price-in-Hong Kong

Both of these plans include an exclusive 5 devices multi-login feature and a 14-day money-back guarantee.

Payment Modes

There are only two methods of paying SurfEasy in Hong Kong. Currently, all leading credit cards are accepted by SurfEasy, including Visa and MasterCard. In addition to this, PayPal is also accepted as a digital payment option to ease the subscription process.

However, no anonymous payment option is offered by the service right now. Hopefully, a Bitcoin option is on its way.

SurfEasy-Payment-Methods

14 Days Money Back Trial in Hong Kong

Unlike many other market providers, SurfEasy VPN in Hong Kong doesn’t offer a free trial or a 30-day money-back guarantee. Instead, it offers a 14-day money-back trial version in Hong Kong.

The SurfEasy VPN free trial in Hong Kong requires the user’s credit card details. And if the service doesn’t meet the user’s requirement, they can avail of a refund within seven days of subscription.

However, SurfEasy also offers a free VPN service in Hong Kong, but their bandwidth is only set to 500 MB which allows you to use their software for only a few hours. All you have to do is to go to SurfEasy VPN login and click on “Need a SurfEasy account” and continue with the process.


Server Locations

SurfEasy offers a limited server network of 2000 servers in 31 countries. However, it doesn’t show the city locations and it’s not as huge as other top VPN providers in Hong Kong.

The majority of the locations are in Europe and North America, but it also covered locations in South Africa, Australia, Singapore, Japan, and Brazil.

SurfEasy VPN servers consist of 2 plans. The subscribers of all plans get access to servers from 16 countries whereas Ultra plan users can have an access to 28 servers. This eliminates network congestion during peak times and ensures better gaming and streaming.

surfeasy-servers


Security and Privacy – Does SurfEasy VPN Keep Logs in Hong Kong?

Like every other VPN service in Hong Kong, SurfEasy markets itself as a private, secure, no-logging VPN service. According to them, they don’t log your actual IP address or track the websites you visit while connected to the VPN in Hong Kong.

surfeasy-privacy-policy-in-Hong Kong

But is this claim valid? We set out to investigate its privacy policy in order to learn the answer.

The first thing was how challenging it was to even locate SurfEasy’s privacy policy. When you click “Privacy” at the very bottom of the SurfEasy website, you are taken to Norton’s worldwide privacy page, where you must click quite a few times before you locate the privacy policies for its many products.

However, SurfEasy VPN in Hong Kong claims to protect users’ data privacy by not storing any users’ online activities, including origin & destined IP addresses.

But, we decided to examine the privacy policy of service in this SurfEasy review and discovered that the provider uses bandwidth caps to control users’ connection speed. Also, SurfEasy privacy policy contains the following alarming characteristics:

surfeasy-privacy-policy-in-Hong Kong

SurfEasy also clarifies that it will disclose your information to law enforcement agencies in some rare cases. Now, this is troubling especially considering SurfEasy’s jurisdiction.

On the security front, the service has met all the mandatory privacy requirements.

So if you are wondering if SurfEasy VPN is safe in Hong Kong? Yes, it is! SurfEasy is open-sourced and supports 256-bit military-grade encryption. It supports OpenVPN protocol with 256-bit encryption keys. OpenVPN is the best VPN protocol available in the market.

OpenVPN with AES 256-bit is the combination employed by large banks and corporations to protect their data. On the other hand, the iOS and Mac clients of SurfEasy in Hong Kong rely on the IPsec protocol. A tunneling protocol that is competent in its own right.

While some people will complain about the lack of protocol and encryption options, it is important to remember that both OpenVPN and IPsec can protect your data.

Some other protocols like PPTP have proven to be vulnerable to modern hacking tools.

Works with TOR in Hong Kong

SurfEasy supports TOR in Hong Kong. Its combination with TOR provides you with an extra layer of privacy.

Tor (The Onion Router) enables anonymous communication and secure browsing. This tool has widespread popularity in countries like Iran and China, where cyber censorship is prevalent.

But this tool has plenty of flaws. It can sometimes leak your IP address and leave you exposed on the web. Hence, a combination of Tor and VPN in Hong Kong is a better way to secure your online activities.

No Kill Switch in Hong Kong

Surf Easy does not possess a kill switch feature in Hong Kong. This is a huge letdown as this feature gives you guaranteed privacy on the net. The primary function of a kill switch is to end your internet connection if the VPN gets disconnected. It basically takes away the slightest chance the hackers would get of stealing your information.

This is definitely something that SurfEasy should include in its future releases.

Leaks – IP, DNS & WebRTC Leak Tests

SurfEasy is a leak-free service. It comes with an in-built DNS leak protection that keeps your IP from being leaked. And as the DNS leak tests have shown above, it is extremely effective.

IP leaks can be extremely damaging to your online security. They can expose your location to the local ISP and or the website you’re visiting. Two common forms of IP leaks are WebRTC leaks and DNS leaks. Thankfully, some websites let you check your connection for any potential leakages.

Making use of these sites, we tested SurfEasy for our IP, DNS, and WebRTC leaks. First, we tested the VPN on IPleak.net. The site detected no leaks whatsoever. Here are the IP leak test results:

surfeasy-ip-leak-test-in-Hong Kong

SurfEasy passed our IP leak tests successfully in Hong Kong.

SurfEasy DNS Leak test result:

surfeasy-dns-leak-test-in-Hong Kong

SurfEasy didn’t cause any DNS leaks during our tests in Hong Kong.

However, to double-check the WebRTC leak, we utilized browserleaks.net. The website failed to detect our WebRTC, which shows that SurfEasy is safe for use.

surfeasy-webrtc-leak-test-in-Hong Kong

While using SurfEasy, we didn’t find any WebRTC leaks in Hong Kong.

With no DNS or WebRTC leak, SurfEasy keeps unwelcome entities far away from your private information.


Speed – How fast is SurfEasy in Hong Kong?

SurfEasy in Hong Kong is not fast at all. We recorded an average of 15.61 Mbps across all testing periods and locales.

Performance is a key factor when making up one’s mind about a VPN service in Hong Kong. To evaluate the claims of SurfEasy, we tested their performance in this SurfEasy free VPN review. Here are the results:

Before connecting to SurfEasy VPN in Hong Kong:

speed-test-before-surfeasy-in-Hong Kong

This was our base speed before connecting to the SurfEasy VPN in Hong Kong.

After connecting to SurfEasy VPN US server in Hong Kong:

surfeasy-speed-test-in-Hong Kong

We experienced a speed loss of 44.49% on its US servers in Hong Kong.

During the tests, all downloads were stopped, and no background programs were running. After connecting to SurfEasy’s US server, the ping did not increase but the download and upload speeds dropped drastically. All of our speed tests were performed with the OpenVPN protocol (SurfEasy only supports the OpenVPN protocol on macOS, Windows, and Android).

We watched House of Cards, Mr. Robot, and Orange Is the New Black in HD quality on Netflix at great speed.

In addition to this, no DNS leaks or IP leaks were discovered during the entire testing phase. If streaming, torrenting, and secure browsing in Hong Kong are what you’re looking for, then SurfEasy is the best pick for you.


Streaming – Does SurfEasy VPN work with Netflix in Hong Kong ?

Yes, SurfEasy bodes quite well with Netflix in Hong Kong. However, we could only use Netflix using its US servers. Other streaming services like Hulu, Disney+, and Amazon Prime Video were all inaccessible to me.

surfeasy-unblock-netflix-in-Hong Kong

We faced no hurdles while accessing US Netflix with SurfEasy US servers in Hong Kong.

What we like about SurfEasy VPN in Hong Kong is it does not claim itself to be the VPN for streaming activities. And considering how poorly it performed when reviewing its unblocking capability, that impresses me a lot.

Furthermore, none of the UK-based services was functional. That entails a lack of 4All, ITV Hub, and BBC iPlayer.

Why not have a look at our list of the best VPNs for streaming in Hong Kong and unblock your favorite streaming platform? They are reliable for getting through geo-blocks and also provide fast speeds for bufferless video entertainment.


Does SurfEasy Support Torrenting in Hong Kong?

Yes, it does. SurfEasy supports P2P and torrenting with servers located in torrent-friendly countries. Again, this provider does not promote its P2p servers anywhere on its official website. However, it does mention that on the pricing page.

After downloading its Windows app in Hong Kong we found out that it provides a list of all dedicated torrent servers. So you don’t have to waste time figuring out which one works best with torrenting in Hong Kong.

SurfEasy-torrent-servers-in-Hong Kong

You can find a list of torrent servers on any SurfEasy app in Hong Kong.

What we really like about its services is during our tests, the program detected that we were attempting to torrent and switched us over to a torrenting server without our intervention. However, the enjoyment ended there due to UltraSurf’s terrible speeds. Our torrent downloads took a long time.

So even though the torrenting portion went really smoothly, UltraSurf’s slow speeds made the experience unpleasant. If it wants to compete, it must address its speed problems.

However, this service supports BitTorrent, and its dedicated servers will maintain the fastest download speeds they can. Since there is absolutely no logging, what you torrent is entirely private and not the concern of anyone else, and there is no need for them to retain logs. You won’t experience any bandwidth throttling and can download as much as you want without worrying about limitations.

But there is a catch. Torrenting in Hong Kong is only allowed on the Ultra Plan, which is a bit pricy, to say the least. Hence, if you like downloading content without facing online threats, you will need to pay extra.

Check out our suggested VPNs for torrenting in Hong Kong if you value torrenting over a VPN.


Installation Apps and Easy to Use

SurfEasy VPN download and installation process is quite easy in Hong Kong. Simply go to its website. Log in with your email address. Select a plan and make a payment using your credit card or PayPal account.

(There is a minor exception; the website asks you for your mobile number if you select PayPal. You can safely disregard it since it is indicated as optional and continue with the payment process.)

Following these instructions, we easily downloaded and installed the SurfEasy VPN Windows app in Hong Kong and then signed in with our new username and password for better security.

Surfeasy-windows-in-Hong Kong

This is what SurfEasy Windows app UI looks like in Hong Kong

SurfEasy Setting options are nearly identical. You can enable the auto-connect option, toggle ad-blocking, and enable or deactivate its WiFi protection feature (auto-connect whenever you access an insecure wireless network.) However, there are no choices to switch the protocol, no indication that a kill switch is present, no DNS settings, or anything else.

Despite the lack of a kill switch, the app also handled broken connections pretty well. It detected issues as soon as they appeared, gave a brief warning signal (which is easy to ignore), and reconnected within a short period of time. Also, we were pleased to note that SurfEasy is using an extremely secure OpenVPN protocol with AES-256-GCM encryption.

SurfEasy VPN Android version in Hong Kong is more visually appealing than its Windows app version and has a more accurate map, but it lacks advanced features.

surfeasy-android-app-in-Hong Kong

SurfEasy Android app user interface in Hong Kong.


Compatibility – Supports Different Platforms & Devices in Hong Kong

SurfEasy VPN in Hong Kong is compatible with

  • Windows
  • Mac
  • Smartphones
  • Tablets
  • iPads
  • iPhones
  • Android

However, it does not support less specialized platforms like Linux. Also, SurfEasy VPN is not compatible with smart TVs, gaming systems, routers, or streaming devices. Check out the list of the best VPNs for routers in Hong Kong.

SurfEasy VPN serves individuals with diverse privacy needs. It provides top-notch privacy protection to users of Windows, Mac OS X, and iOS.

It also offers an exclusive extension for both Opera and Chrome. The extension routes all the network traffic through a secure encrypted tunnel, making one’s data safe and encrypted.

This way, you don’t need to download a separate desktop client.

In addition to this, SurfEasy Opera and SurfEasy Chrome extensions in Hong Kong give you access to thousands of geo-blocked sites, delivering non-stop entertainment to subscribers. SurfEasy VPN in Hong Kong is a suitable option for netizens who crave supreme privacy and unrestricted on-demand entertainment.


Bypass Censorship – Does SurfEasy work in China?

No, SurfEasy does not work in China.

Since the website lacks a lot of information we couldn’t locate anything in its marketing or knowledge base.

However, one thing we know is that SurfEasy does not offer an obfuscation tool, hence it is unable to get beyond censorship rules in China and other nations.

To be sure, we wrote an email to its Support department in order to learn more about and this is their response:

surf-easy-in-china

If using a VPN in China is important for you, here is a list of the best VPNs in China For Hong Kong Users. It might be worthwhile to look into.


Customer Support in Hong Kong

In our SurfEasy free VPN review in Hong Kong, the only drawback of using this service is poor customer support. Interestingly, SurfEasy claims 24/7 customer support, an email ticketing system, and a support helpline, but to give the most unbiased and neutral reviews, we decided to test their support channels in this analysis.

However, we achieved variable results: good and fast response sometimes, and no response for days on end other times.

24/7 Live Chat

24/7 live chat support aims to provide an instant solution for a user’s queries. To test the live chat support of SurfEasy in Hong Kong, we enquired about the supported tunneling protocols and didn’t receive any response from SurfEasy representatives until the next 24 hours:

Surfeasy-Life-Chat-Support-in-Hong Kong

Email Ticketing System

The email ticketing system tends to provide detailed solutions for most complex queries. To test SurfEasy’s email ticketing system, we dropped off a query regarding a free trial version. Sadly, we didn’t receive any response from SurfEasy.

Despite offering tremendous benefits, SurfEasy needs to improve the setbacks in the customer support system.

SurfEasy-VPN-Email-Ticketing-System-in-Hong Kong

FAQs Section

Regardless of nuance in ticketing and live chat system, SurfEasy VPN in Hong Kong offers well-designed FAQ sections. The FAQs section provides in-depth guides and tutorials for setting up VPN on various devices. Users can refer to the FAQs section at times of general query and troubleshooting.

SurfEasy-VPN-FAQs-Section-in-Hong Kong


Alternative VPN Choices in Hong Kong

Apart from SurfEasy, many alternative VPN services in Hong Kong offer better features and enhanced performance.

Following best SurfEasy in Hong Kong alternatives offer numerous servers positioned across major regions of the world, strong tunneling protocols, economical packages, and round-the-clock customer support:


FAQs – Surfeasy VPN Review in Hong Kong

Yes, SurfEasy VPN is reliable in Hong Kong. It uses a ‘bank-grade’ security encryption AES-128. Currently, this is the least good encryption method that can be found. It can be considered a reliable VPN because the majority of the top VPNs we’ve examined all use this same encryption standard.

SurfEasy blocks advertisements and has a feature that connects to the VPN automatically when connected to Wi-Fi. SurfEasy allows torrenting in Hong Kong, but it is only available on the SurfEasy VPN package (formerly the Ultra VPN plan).

SurfEasy VPN is a free VPN and private browsing application available for Android, iOS, Mac, and Windows. It belongs to the family of Opera Software, which also provides a web browser.

Users of SurfEasy VPN are permitted to connect up to 5 devices per account. Additionally, it offers anonymous browsing, ad-tracker blocking, encryption, and access to a number of servers.

No, SurfEasy does not come for free on Lenovo in Hong Kong. You have to install it on your laptop from the SurfEasy VPN website.

Yes, SurfEasy is a part of Norton, and it’s headquartered in Canada. They both are owned by American-based security company Symantec.


Do We Recommend SurfEasy in Hong Kong?

No, we don’t recommend SurfEasy in Hong Kong.

In this SurfEasy VPN review in Hong Kong, we unearthed apparent shortcomings of SurfEasy, such as inefficient customer support, comparatively expensive plans, and fewer protocols.

However, compatibility across various platforms (Windows, Mac OS X, Android, iOS), including exclusive add-ons for Chrome & Opera, adds more appeal to SurfEasy VPN. But they lack in providing other major benefits like internet kill switch and router support.

Based on SurfEasy Free VPN Review in Hong Kong, we would give SurfEasy a 3.2/5.0 stars rating overall.


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