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Astrill VPN Review 2020

Astrill is a Seychelles based VPN service that offers 360+ servers in 62 countries across the globe that assist Netflix and torrenting both. The service has received 3.0 stars rating overall.

Based inSeychelles [SAFE]
Price$10.00/mo
Servers360+ (62 Countries)
LogsKeeps Logs
Multi Login5 Devices
RefundNo
RecommendedYes
WebsiteAstrill.com

Astrill VPN is a Seychelles based provider. It is a bit of a mixed bag that has several strengths as well as quite a few weaknesses.

The good aspects of the VPN include fast speeds, Netflix and BBC iPlayer unblocking capability, and good logging policy. Unfortunately, this is where the good stops and the bad begins, as you’ll learn in detail in this Astrill VPN review.

It has a small server network which pales in comparison to the likes of PureVPN nor does it have an attractive pricing strategy as of Surfshark. In fact, it is quite expensive with its lowest plan costing $10.00/month for a 1-year subscription.

Overall, the provider has earned a rating of 3.0/5.0. Therefore, I would recommend Astrill VPN, but it is far from being the best available option out there.

My Rating Criteria

I created my own 9 step criteria to review that consists of:

  1. Jurisdiction – Where is Astrill VPN based?
  2. Security – Is Astrill VPN safe?
  3. Leaks – IP, DNS, WebRTC & Virus Tests
  4. Servers – Is Astrill VPN P2P compatible?
  5. Speed – Is Astrill VPN fast?
  6. Streaming – Does Astrill work with Netflix?
  7. Compatibility – How much compatible Astrill is?
  8. Pricing – How much does Astrill cost?
  9. Trustworthiness – Trustpilot Rating, Reddit Reviews & Support

Jurisdiction – Where is Astrill VPN based?

Astrill VPN’s headquarter is situated in a user-friendly country Seychelles. Luckily, the country does not have a connection with five eye alliance nor does it have any running surveillance programs from state agencies to the best of our knowledge.

Since Seychelles has no data retention rules, nor is it in cahoots with any foreign intelligence agencies, Astrill is located in a very safe jurisdiction.

Security – Is Astrill VPN safe?

Astrill VPN is completely safe and secure. It easy to see why:

There are many tunneling protocols that you can use which include OpenWeb, OpenVPN, PPTP, L2TP/IPSec, WireGuard, OpenConnect IPSec, StealthVPN, SSTP, Cisco, and IKEv2/IPSec.

Astrill VPN uses AES 256-bit encryption to make sure your traffic and internet connections are safe. Good protocol support compiled with advanced 256-bit strong encryption means you are 100% safe from the potential threats of cyber industry.

Additional Security Features

Other than the core security features, Astrill also offers the following:

Astrill VPN Kill Switch Feature

Astrill VPN offers other essential privacy benefits such as Kill Switch. When you lose your VPN connection, your IP address is at the risk of being exposed to your local ISP.

To prevent this from happening, Astrill provides a Kill Switch feature. This feature kills your internet whenever you lose your VPN connection. To toggle this feature, go to the privacy option in the settings tab.

Astrill VPN Private IP

The standard Astrill plan offers shared IP addresses to users. However, you can get dedicated (Private) IPs as well if you want your VPN sessions to run through a single IP that belongs entirely to you. The Private IP extra feature will cost you an additional $5/month.

Astrill VPN Private IP Feature

Astrill VIP Add-on

This add-on offers faster speed and lower latency especially for gaming users situated in Asia. In addition, it offers additional anonymizing features such as multi-hop.

Astrill VPN VIP Add-on

This feature is quite expensive, however, costing an additional $10/month.

Does Astrill VPN Keep Logs?

Astrill has a fairly strong logging policy . For instance, they store connection time, IP address, and device type for the duration of your VPN session. However, this information is deleted permanently as soon you disconnect from the VPN, so the company doesn’t retain any sensitive information about you.

Astrill VPN Logging Policy

This makes Astrill a secure VPN that you can rely on for your privacy protection.

You can learn more about logging policies of different VPNs through the one-detailed guide.

Leaks – IP, DNS, WebRTC & Virus Tests

Astrill is safe to use since it does not reveal your actual IP address, DNS or WebRTC data online. For the testing, I connected Astrill to one of its UK servers. Here are the Astrill VPN leak test results:

IP Leak Test:

The VPN was easily able to pass the IP leak test.

Astrill VPN IP Leak Test

DNS Leak Test:

Astrill VPN had no trouble with DNS leak test either.

Astrill VPN DNS Leak Test

WebRTC Leak Test:

The WebRTC test results also came clear for Astrill.

Astrill VPN WebRTC Leak Test

Virus Test:

I tested its Windows setup file to check if it exposed some viruses or not. Luckily, the app does not contain any malware.

Astrill VPN Virus Test

These results show that Astrill has good leak protection in place.

Servers – Is Astrill VPN P2P compatible?

Astrill provides 360+ servers across 62 countries to its users. Although the Astrill VPN server list is small in number and pales in comparison to other providers, Astrill promises better performance due to their reliance on dedicated VPN services using 1-10 Gb lines.

Astrill works with p2p and torrents on specific servers. Every Astrill VPN p2p server is marked with a golden star symbol next to them. If you want to connect to torrent websites and download p2p files, you must be connected to these servers.

Does Astrill VPN work in China?

Yes, Astrill VPN is still one of the few VPNs that works in China. The provider offers strong proprietary protocols that obfuscate your VPN traffic, making it undetectable to Chinese firewalls.

With Astrill VPN in China, users can hide their IP addresses and can access streaming websites and popular social media networks such as Facebook and Twitter. So, if you’re fed up with Chinese censorship, you can count on Astrill VPN to bypass online restrictions in the country.

However, keep in mind that you probably won’t be able to download Astrill in China because VPN websites are generally blocked in the country. So, if you’re traveling to China, download the VPN in your laptop/devices beforehand.

For more information, have a look at this guide that discusses the contribution of obfuscation benefit in various oppressive countries.

Speed – Is Astrill VPN fast?

Astrill VPN is considerably fast with excellent speeds across its network.

To how fast it is, I performed Astrill VPN speed test using a 30 Mbps internet connection. Here are the results:

First up is a US server which gave a pretty good speed:

Astrill VPN Speed Test on US Server

The UK server also delivered decent speeds, though it dropped somewhat in relation to US server:

Astrill VPN Speed Test on UK Server

I also tested a German server. This was the slowest of all the ones tested, but still not bad considering how a lot of VPNs are unable to reach this mark:

Astrill VPN Speed Test on German Server

Therefore, Astrill VPN is reasonably fast service.

Streaming – Does Astrill work with Netflix?

Astrill VPN works fine with Netflix on specific servers. Since Netflix has been cracking down on VPN providers to prevent users from violating geo-restrictions, many servers which were functional before are no longer effective for Netflix.

You can connect to its US Los Angeles server to unblock US Netflix media library anonymously. Other servers such as US Chicago also work well for this purpose:

Netflix Content Unblocked with Astrill VPN

Other Streaming Services

I also tested it for BBC iPlayer and the provider managed to unblock it on its UK servers:

BBC iPlayer unblocked Astrill VPN

Compatibility – How much compatible Astrill is?

Astrill VPN is compatible with Windows, macOS, Android, Linux, iOS, and routers. To my surprise, they also support TOR browser too.

As far as their usability goes, the apps are simple and easy to use. Once you have downloaded the app on your preferred device, you can start using the service in a moment.

Moreover, Astrill VPN offers an excellent user-interface that only needs your email address and password to login.

After logging in, you may choose your desired protocol, be it OpenVPN or Stealth VPN hassle-free.

Astrill VPN for Windows

The Windows VPN client appears quite ugly, to be honest. But it is easy enough to use and get going. You can select your preferred server and protocol from the home screen, which makes the app quite convenient for users.

Astrill VPN for Windows

Astrill VPN for macOS

Astrill VPN Mac looks and behaves exactly same as the Windows app with same home-screen functionality for server and protocol selection.

Astrill VPN for macOS

Astrill VPN Android App

The Astrill VPN android app is much more appealing than its desktop counterparts. However, its functionalities and behavior remain largely the same with a few differences.

For instance, there’s no built-in kill switch mechanism in the Android Astrill VPN app. Aside from this, there are no drawbacks and the app works flawlessly otherwise.

Astrill VPN Android App

Astrill VPN iOS App

The Astrill VPN iPhone app has minor stylistic changes as compared to the Android version, but it is pretty much the same other than the design. You can toggle the VPN on and off from the home screen and connect to your desired from the same as well with decent connectivity response.

Astrill VPN iOS App

Pricing – How much does Astrill cost?

Astrill VPN has one of the most costly pricing plans for its users.

Like any other VPN service, the service comes with three packages that include all the features except refund policy or money-back guarantee.

The Astrill VPN price packages look something like this:

Astrill-Pricing-Plan

Apart from these pricing plans, you can avail other services in the form of dedicated IP, VIP add-on and Astrill VPN router too.

You can get the above-described services at the cost of:

  • Dedicated IP – $5.00/month
  • VIP Add-on – $10.00/month
  • Astrill VPN Router – Start at $50.00

Astrill-VPN-Extra-Features-with-Prices

For providers that cost lower, check the most affordable VPN services.

Currently, Astrill VPN delivers a comprehensive list of online payment options including:

  • PayPal
  • Bitcoin
  • UnionPay
  • American Express
  • Maestro
  • VISA
  • Master Card
  • Perfect Money

Astrill VPN Payment Methods

Astrill also offers a free trial for 7-days. You can simply sign up for the account and use the Asrtrill free trial for 7 days without paying a single penny.

Trustworthiness – Trustpilot Rating, Reddit Reviews & Support

Despite all the bold claims of Astrill VPN being the best out there, it has a low rating on Trustpilot and many customers aren’t happy with the service:

Astrill VPN Trustpilot Rating

Astrill only has a Trustpilot score of 2.2/5.0. Many user reviews on the platform are extremely critical of the service.

Astrill Reddit Review

Redditors have expressed mixed opinions about Astrill VPN with some happy users and some unhappy ones. The following user pointed inconsistencies in its performance:

A User Review on Reddit about Astrill VPN

Most other threads on Reddit are archived, but you’ll find all sorts of opinions about the service both positive and negative.

Customer Support

Astrill VPN has really unsatisfactory customer support. I tried reaching out to the team with a query and was given an approximate waiting time of 1 minute. I was still in the queue after waiting for 5 minutes.

Astrill VPN Live Chat

That’s very frustrating and unprofessional on the part of Astrill.

Comparison between PureVPN and Astrill VPN

Have a look at this below-mentioned table to figure out the major differences between these two VPNs:

FeaturesPureVPNAstrill VPN
Price $2.91/mo $10.00/mo
Servers2000+ in 140 Countries360+ Servers in 62 Countries
CompatibilityAll DevicesWindows, macOS, Linux,
Android, iOS
JurisdictionHong KongSeychelles
Logging PolicyZero logsZero logs
Customer SupportLive Chat & Email SupportFAQs, Live Chat & Email
Trust Pilot Score4.82.2
WebsitePureVPNAstrill VPN

Alternatives to Astrill VPN

If you are not interested in this service, you can read some of the reviews below:

Do I Recommend Astrill VPN?

Yes, I do recommend Astrill VPN. However, the provider has as many pros as there are cons.

In terms of pros, it offers a free trial and is one of the few services that works in China. It also unblocks Netflix with such ease and is torrent-friendly too. The speed tests that I conducted for this Astrill VPN review also show great speed levels.

However, many customers are unhappy with the service and it has a bad reputation on Trustpilot. Furthermore, it has a small server network and is very expensive compared to other notable brands that offer more features with better performance.

This is the reason, I have given the service 3.0/5.0 stars ratings. Astrill is a VPN that is decent, but it’s certainly not the best that the industry has to offer.

If you want to know about VPNs other than Astrill that take no half measures in securing their users’ privacy, read this comprehensive VPN reviews 2020 guide.

Osama Tahir

Osama Tahir

Author
Posts by Osama Tahir

Osama Tahir's Biography :


Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.


10 Responses to Astrill VPN Review 2020

  1. Lelia Pollett says:

    I have been with Astrill for five years but I am now looking at other providers as they sent me a VPN router that never worked, I was on remote with tech support for two days after opening the router, literally brand new and the router worked for one evening. They are refusing to refund citing warranty on a two day old router that never worked. Terrible service for the first time in five years, just terrible.

  2. Kv says:

    Their refund policy is at their discretion. After hours of technical support online since their phone systems are down I learned that their customer service representative had lied to me about the services offered period I was told I could use this service as a hotspot period after only a few hours of purchasing based on this misrepresentation of their product they are refusing to give me a refund

  3. Wayne says:

    Astrill VPN is really awful.I have used it for the past 2 years and I can safely say that I have never encountered any issue with it. It is fast, reliable and more importantly, it has low cost.

  4. User says:

    They have horrible customer service. When dealing with VPNs you will need technical support no matter how Internet savvy you are. I am formed the service I needed, I pay them, then they inform me I need to spend more money to actually use the service.

    • carmen says:

      I must say that this is not true! I am using Astrill now for about 2 years and technical support could not be better! Every time I need some technical support they’re more than welcoming.
      Been using PureVpn before, but it is not good as Astrill.

      • Chang M. says:

        Maybe the customer service experience you had was an isolated issue. I have been with Astrill for three years now and had to contact them thrice. My experience with their tech support is great and never had to call again after each instance.

  5. Sadaf Mehreen says:

    Astrill offers good services.

    Last year I quit using Astrill just because I was facing a bit difficulty in connection and with that I saw a few bad responses by other customers.
    Later on, I realized that I made a mistake to switch to other vpn service.

    I am back to using Astrill since more than last 9 months and I am happy with it.

    I would advise all others to try it on their own rather than being misguided by false information.

  6. Jim says:

    ASTRILL CUSTOMER SERVICE SUCKS
    They ignore all your refund related questions
    and quite frankly, the only thing they ever respond to you with is with technical solutions for problems you didn’t even ask. I’m better they use automated messages to reply to everyone based on keywords in the ticket.

  7. Mohamad says:

    Best Vpn service but new IOS app is not working. Please Fix it ASAP.

  8. Sunny says:

    Astrill is NOT honost to their customer. Many things posted on their webpage are lies. Especially the logging and privacy policy. Below was a post by Astrill ex-engineer (http://tinyurl.com/nombsv6). Judge for yourself.

    I worked for Astrill so I can tell you the claims attributed to them on that page are mostly bullshit.

    1) We do not keep logs

    Reality) False. They do keep logs. With reguard to http traffic, they log every single single page loaded for every customer using their VPN servers. They log your account number, the requested url, the time of the request. This information is kept for months at a time and then thrown into a journal system.

    2) We do not disclose your customer information

    Reality) Mostly true. Astrill is mostly concerned with closing the accounts of people who abuse their network. If anyone asks they will say they can’t identify what customers are doing, but in reality is Astrill is constantly scanning through their logs looking for people running scripts which hit google/facebook (or any other site) too frequently, and then those accounts are disabled.

    3) We may enable logs on a server in case of network abuse

    Reality) False. Http requests are logged on all servers and that data is kept for a minimum of three months. Always. When I asked about this discrepancy between what they say publicly and what they do privately I was told we would do whatever it takes to run the company (even if that includes deceiving the customers).

    4) We do not store any files, we provide IP transit only. Therefore, we can’t fulfill any “take down(s)”

    Reality) False. Astrill receives a whole bunch of take down notices every single day and then blocks users from reaching those destinations. One of the uses of the logs they keep is to locate copyright troll IPs. We developed scripts to compare take down requests (which include our offending torrent IP addresses and time stamps) to locate the trolls, and then block our clients from connecting to them. We still did a lot of take downs, but by locating copyright troll IPs (by running scripts on our logs) we were able to block many IPs.

    5) The majority of users use shared IP space therefore we are not able to identify the customer

    Reality) False. We knew exactly who registered what accounts and logs every one’s activity. We can and do identify your account. We close accounts each day for abuse. We were working on a system to throw abusive accounts onto one server. I don’t know what progress was made in this endeavor.

    6) P2P activity is allowed on many of our servers

    Reality) True. These are the servers marked with a star in the connection tools we provide.

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