If you’re facing issues with CyberGhost not working in Canada, you’re not alone. Many users encounter connectivity problems that can prevent access to their favorite sites or services. I understand how frustrating it can be when a VPN fails to perform as expected.
CyberGhost is a solid choice from my VPN reviews, though occasional hiccups can happen. But there is no need to panic— this guide will provide troubleshooting steps to resolve common issues, including checking your internet connection, server selection, and configuration settings.
Additionally, if you’re considering alternatives, I highly recommend exploring options like ExpressVPN or NordVPN, which has garnered praise for its reliability and security features. With a 30-day money-back guarantee, it’s a solid choice for those looking to switch in Canada.
Key Takeaways:
- Troubleshooting CyberGhost: Steps to fix CyberGhost not working include updating the app, switching servers, reinstalling in safe mode, and adjusting settings.
- Common Issues: Server overloads, DNS cache problems, and incorrect settings often cause CyberGhost connectivity issues.
- Current Status: CyberGhost is operational with no current outages; the merger with Kape Technologies aims to improve service.
- Additional Fixes: Tips include flushing DNS, changing ports, using custom DNS, and resolving software conflicts.
General Recommendations For CyberGhost Not Working Issue in Canada
Are you short on time? Here are some general recommendations you can try if you are struggling with CyberGhost not working issue in Canada. After following each set of instructions, check to see if the problem persists.
- Try different server locations.
- Log out of your account in the application and log back in. Try reconnecting after logging in again.
- Temporarily disable any third-party firewall or antivirus software. In some cases, such software can interfere with the VPN connection.
- Uninstall the CyberGhost application, reboot your device and reinstall the application one time.
- Switch to a different connection protocol and then try to connect
- Disable your router firewall
- Reboot your router/modem
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CyberGhost Not Working in Canada? Troubleshooting Guide
Following are some useful tips to try when you have CyberGhost not working in Canada:
1. Changing servers
Sometimes, the problem is only with specific servers on CyberGhost’s end, which may be temporarily down for maintenance or experiencing technical problems.
Try switching to a nearby server location if you’re experiencing connectivity issues.
Thankfully, CyberGhost offers an immense network of 6,600+ servers to choose from 90+ countries. If the problem is server-specific, this is all you need to do to fix connectivity problems in this scenario.
As far as speed is concerned, CyberGhost offers fast speeds in Canada on most servers, but you will get the best performance when connected to servers closer to your location.
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2. Account credential problems
Having problems logging into CyberGhost? If so, ensure you’re not typing in the wrong username or password.
Another reason logging in could be problematic is if you used a special character of your regional language following a password change or reactivated your account with a PUK.
In this scenario, you should try to log in using your old password. You’ll have to contact CyberGhost’s customer support if that doesn’t work.
3. No internet when CyberGhost is connected
This problem seems to affect many CyberGhost users and is quite puzzling. What happens is that connecting to CyberGhost stops your internet. Even though CyberGhost can connect successfully to your chosen server, this connection itself leads to no internet connection on the user’s end.
The issue only exists in Windows operating systems. Thankfully, Microsoft has released an easy fix to this problem. Click the link below and download the TCP/IP reset package. https://support.microsoft.com/kb/299357/en.
Run the downloaded file as an administrator, and it will automatically reset the TCP/IP for you. Restart your computer and try connecting to CyberGhost in Canada. It should work perfectly this time.
4. Remove security software conflicts
Security software such as anti-malware and firewalls can interfere with CyberGhost’s VPN connection. The problem is particularly associated with Malwarebytes 2 if this software is installed with CyberGhost simultaneously in Canada.
To make CyberGhost work properly again, uninstall both programs and then reinstall CyberGhost. Once this is done, install Malwarebytes again. This should work in most cases. However, the incompatibility between the two software can persist in some situations.
If you’re still facing the issue, you must permanently uninstall Malwarebytes.
Other security software, such as firewalls, can also cause conflicts with CyberGhost. To avoid this CyberGhost not working issue, you should add CyberGhost.exe to the list of exceptions in the security program. This will force the software to ignore the VPN while also continuing to protect it from security threats.
5. Switching protocols
CyberGhost offers OpenVPN, IKEv2, L2TP, and PPTP protocols. OpenVPN can be configured to send user data over the VPN tunnel through UDP or TCP protocols.
Countries and ISPs that block VPN traffic also target the UDP protocol. If you’re experiencing connectivity issues, then you should try switching over to TCP as well as trying other protocols in Canada.
Here’s how you can switch protocols on CyberGhost’s Windows app:
1. Open CyberGhost > click the Gear icon on the top-right > Settings.
2. Click on the connections tab > Toggle on Use TCP instead of UDP.
3. Try connecting to a server again. If the problem persists, move on to the next step.
4. Click on the VPN protocol selection drop-down menu and try different protocols until you find one working.
If your connectivity problems are due to a blocked protocol, then these steps should fix the problem in Canada. Please note that PPTP and L2TP are not recommended protocols from a security point of view, so use these at your own risk.
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6. TAP adapter problems
If you have multiple VPN services installed on your computer, their drivers and adapters can interfere with each other. Disabling the TAP adapters of other VPNs usually solves this problem. Follow these steps to disable TAP adapters:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
- You’ll find the TAP adapters of all installed VPNs and your physical network.
- Disable adapters of all VPNs besides CyberGhost by right-clicking each and selecting Disable.
Once disabled, try connecting to CyberGhost once again.
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7. Windows 7 update
Users of Windows 7 frequently report problems with a particular update that blocks CyberGhost traffic once installed. This is the KB2750841 update, which intends to improve compatibility between IPv4 and IPv6.
However, it sometimes causes problems and may block internet traffic. The only way to deal with this problem is to uninstall the said update, which will revert the changes in Canada.
8. Correct system time
Incorrect system time can also lead to connection failure with CyberGhost. So make sure you adjust the date and time accurately in Canada. Of course, this doesn’t mean that you have to get the time right down to the exact second. Just don’t be unreasonably outdated.
9. Exceeding the multi-login limit
CyberGhost supports seven simultaneous connections. This is great if you normally use VPN on multiple devices simultaneously. Other than the standard desktop and smartphone devices, you can also install CyberGhost on Firestick in Canada, Roku, and Kodi.
CyberGhost Not Working with Specific Platforms in Canada
CyberGhost users may encounter various issues while trying to access services such as Netflix and BitTorrent and operating in regions with restrictive internet policies like China. Here’s a comprehensive overview of how to troubleshoot these common problems in Canada.
CyberGhost not working with Netflix in Canada
To unblock Netflix with CyberGhost, you should use the specific streaming-optimized servers. You can find these services in the “For Streaming” option in the left-hand pane of the VPN app:
If this still doesn’t work, then CyberGhost will probably lose its ability to work with Netflix. A growing number of subscribers have reported experiencing problems using CyberGhost to unblock Netflix.
Netflix may have blocked the IP addresses associated with the VPN. Still, it remains to be seen if the provider can overcome this issue and restore Netflix functionality soon in Canada.
If you’re still facing issues, see this article on CyberGhost for Netflix in Canada.
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CyberGhost not working with Bit Torrent in Canada
To use CyberGhost with Bit Torrent clients, you have to use special servers of the provider dedicated for torrents:
When using CyberGhost for BitTorrent, connecting to specific servers optimized for P2P file sharing is essential. Here’s how to effectively use CyberGhost for torrenting:
- Select “For Downloading” Option: Within the CyberGhost app, connect to servers designated for downloading to ensure sufficient bandwidth and anonymity.
- Clear Torrent Client Cache: If issues arise, clearing the torrent client cache may resolve connectivity problems.
- Disable Third-Party Firewalls/Antivirus: Disabling third-party firewalls or antivirus software can help restore functionality.
- Check Server Availability: Visit the CyberGhost website to monitor server availability and performance, as some servers may experience downtime.
Remember that only the servers listed under the “For torrents” filter of CyberGhost will work with your Bit torrent client. For more information, see my guide on using CyberGhost for torrenting in Canada.
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CyberGhost not working in China
CyberGhost used to be one of the recommended VPNs for users in China. Unfortunately, this VPN no longer works in China as the strictness of the Great Firewall of China (GFW) increases.
Using CyberGhost in China can be particularly challenging due to the strict regulations enforced by the Great Firewall. If connectivity issues occur, consider the following steps:
- Connect to Stealth Servers: Utilize stealth servers provided by CyberGhost, designed to bypass internet censorship in China.
- Update CyberGhost Application: Ensure the application is updated to the latest version, which may include enhancements for better performance in restrictive areas.
- Explore Alternative VPNs: If CyberGhost continues to present challenges, exploring other VPN options like ExpressVPN, which has demonstrated reliability in bypassing Chinese restrictions, may be a viable solution.
CyberGhost Not Working? CyberGhost Alternatives in Canada
Tried all the methods above but still can’t crack the problem. Perhaps it’s time to cancel CyberGhost in Canada and try a different service. For instance, here’s how CyberGhost compares to ExpressVPN, a highly affordable VPN with premium features:
| Features | ExpressVPN | CyberGhost |
|---|---|---|
| Price | CA$6.87/mo (US$ 4.99/mo) - Save 61% With Exclusive 2-Year Plan + 4 Months Free | CA$2.79/mo (US$ 2.03/mo) - Save up to 84% with exclusive 2-year plans + 4 months free |
| Servers | 3,000+ in 94 countries | 5,600+ in 90 countries |
| Customer Support | 24/7 live chat & email support | 24/7 live chat & email |
| Jurisdiction | The British Virgin Islands | Romania |
| Logging Policy | Zero logs | Zero logs |
| Netflix support | Strong | Average |
| Compatibility | All devices | Windows, Mac, iOS, Android |
| Trustpilot Score | 4.7/5 | 4.7/5 |
| Website | ExpressVPN | CyberGhost |
New users can take advantage of CyberGhost free trial in Canada first to see if they’re satisfied with the service before making a final purchase decision.
This is helpful if you’re unsure about getting CyberGhost and want a taste of the service first. You also get a 7-day ExpressVPN free trial on mobile to try out the VPN risk-free.
FAQs – CyberGhost Not Working in Canada
What should I do if CyberGhost VPN is not connecting in Canada?
If CyberGhost VPN is not connecting in Canada, ensure your internet connection is stable. Restart your device and the CyberGhost app. If the issue continues, try connecting to different servers or protocols (UDP/TCP) within the app settings.
Why is my CyberGhost VPN connection leaking data in Canada?
Data leaks can occur if IPv6 or WebRTC settings are not properly configured. To prevent this, disable IPv6 and apply WebRTC leak prevention techniques as outlined in CyberGhost’s troubleshooting guides.
What if I have multiple VPN services installed in Canada?
Having multiple VPN services can cause conflicts. It’s best to uninstall any unused VPN applications or ensure only one VPN is active at a time to avoid connectivity issues.
How to troubleshoot CyberGhost VPN on Linux in Canada?
For Linux users experiencing issues, connect directly via the OpenVPN command to ensure no conflicting options are enabled. Check logs for errors and consider creating a script to streamline the connection process to preferred servers.
Conclusion
So, there you have it. All the common CyberGhost not working issues and their simple fixes. Try the tips mentioned above and let me know which method worked best for you in the comments below in Canada.
If none of the tips worked and you’re unsatisfied with this VPN, you can always go for a better alternative like ExpressVPN. To learn more about this VPN, check my CyberGhost VPN review Canada.
