Reading Time: 3 minutes

In today’s digital world, you need to be extra cautious to make sure your privacy is not affected from the actions of oppressors and ill-intended netizens. This is where VPNs like TunnelBear and CyberGhost come in.

But which VPN is better in 2019?

CyberGhost is the better overall service owing to larger server network, better speed, customer support, and support for Netflix. In this article, a detailed evaluation of both these VPNs will be performed to determine core strengths and weaknesses of TunnelBear vs CyberGhost.

Here’s a brief summary of the whole comparison:

FactorsTunnelBearCyberGhost
JurisdictionCanadaRomania
Logging PolicyNo logsNo logs
Pricing$4.99/mo$2.75mo
Speed5.56 Mbps17.10 Mbps
Server Network22+servers
22
countries
3,500+ servers
60+ countries
Customer SupportEmail/tutorialsLive chat
TorrentingSupportedSupported
Netflix UnblockingNot supportedSupported
SecurityStrongStrong
WebsiteTunnelBearCyberGhost

If you are seeking more insights, see the more in-depth VPN comparison where we have briefly compared 60+ providers in a chart.

 

Jurisdiction

Result: CyberGhost is located in the safer jurisdiction of Romania as compared to TunnelBear (Canada)

TunnelBearCyberGhost
Canada
(Five Eyes – Unsafe)
Romania
(safe)

TunnelBear is a Canadian based VPN provider operating out of Toronto, which was established back in 2011. On the other hand, CyberGhost is a Romanian company, which was also coincidentally established in the same year.

CyberGhost has an advantage over TunnelBear since it is operating out of Romania and we know that its data retention laws are lenient as the government no longer follows the strict regulations of the European court of justice (EJC).

Canadian laws, on the other hand, are fairly strict when it comes to data retention. Moreover, since the country is a part of Five Eyes alliance, there is the constant threat of domestic surveillance that even VPNs may not be able to protect you from.

 

Logging Policy

Result: CyberGhost has a more assuring logging policy

TunnelBearCyberGhost
Does not store personally identifiable informationNo traffic logs, but overall policy is vague

TunnelBear clearly states that the company keeps no logs of user traffic, IP address, or DNS requests, which are sensitives pieces of information capable of compromising your privacy if fallen into wrong hands.

CyberGhost is much more well-rounded in its logging policy and the service does not store any logs personally identifiable information. On the whole, CyberGhost has a more reassuring logging policy than TunnelBear, though the latter is still pretty good from the privacy point of view.

 

Pricing, payment methods, and refund

Result: CyberGhost is cheaper than TunnelBear

TunnelBearCyberGhost
Monthly: $9.99/moMonthly: $12.99/mo
6-month: None6-month: $7.99/mo
Yearly: $4.99/moYearly: $2.75/mo

CyberGhost is the more affordable option if you are considering TunnelBear or CyberGhost, as it will cost you less in the long run.

Considering most VPN; users tend to buy at least a yearlong subscription plan. Cyberghost offers four amazing subscription plans, which are adequately priced to cater every segment. To top it off, Cyberghost also offer a full 30-day money back guarantee.

Whereas Tunnelbear has two subscription plans, which are monthly and yearly based. They also offer a free version, which provides 500mb data every month.

Another downside to Tunnelbear is that they do not offer any sort of refund.

Both providers accept most of the common payment methods including bitcoins.

TunnelBearCyberGhost
Credit cardsCredit cards
PayPalPayPal
BitcoinBitcoin

 

Servers: TunnelBear vs CyberGhost

Result: CyberGhost has more servers (3,500+) than TunnelBear (22+)

TunnelBearCyberGhost
22+ servers
22+ countries
3,500+ servers
60+ countries

The servers of a VPN is one of the most critical factors for making a decision to choose one out of the various VPN alternatives available. So, using server network as a criterion, what’s the better paid VPN between TunnelBear vs CyberGhost?

Cyberghost, towers TunnelBear when it comes to servers, offering a staggering 3.500+ servers worldwide. This makes CyberGhost great since you can select multiple servers on different devices that you might own.

On the other hand, TunnelBear only has 22 servers in the same number of locations.

 

Speed

Result: CyberGhost is faster than TunnelBear

For testing speed, Ookla was used with a base Internet connection of 30 Mbps.

TunnelBearCyberGhost
Avg. download: 5.56 MbpsAvg. download: 17.10 Mbps

CyberGhost offers faster speed than TunnelBear. The average speed of CyberGhost is 17.10 Mbps as compared to TunnelBear 5.56 Mbps. As such, if you need fast downloading and streaming, CyberGhost is much the better option.

 

Performance and Reliability

Result: CyberGhost has better performance and reliability than TunnelBear

In our comparison of CyberGhost vs TunnelBear, we found both clients quite similar with regards to overall performance and reliability.

Even though TunnelBear looks and feels fantastic, with a fluffy, adorable bear that lives within the app, but the overall performance was a bit sluggish when compared to CyberGhost.

In terms of connectivity with servers as well, CyberGhost takes much less time to establish connection as compared to TunnelBear.

 

Compatibility

Result: Both providers offer good compatibility

TunnelBearCyberGhost
Windows, Mac, iOS, Android, OthersWindows, Mac, iOS, Android, Others

 

Customer Support

Result: CyberGhost offers live chat support which TunnelBear lacks

TunnelBearCyberGhost
Does not have live chatLive chat support
Email ticketingEmail ticketing

This is another segment where TunnelBear is seriously lacking, I mean it is 2019 for God’s sake and they are still relying on email ticketing. CyberGhost, in comparison, offers live chat support so you can get instant support for any query you might have.

 

P2P Support

Result: CyberGhost offers live chat support which TunnelBear lacks

Torrenting is probably the number one reason why people even use VPNs. If you cannot use VPN for torrenting then it renders the purpose of it useless. CyberGhost has thousands of servers and offers dedicated torrenting servers, whereas Tunnelbear does not support P2P activities, which is kind of a huge disappointment.

In fact, even if TunnelBear did support torrenting, we’d still not recommend it for this purpose because of the strict anti-piracy laws in Canada that this company must abide by.

Not only does CyberGhost support torrenting on many servers, but it also has a jurisdiction that is largely free from interference from government agencies.

 

Netflix Support

Result: CyberGhost is faster and more efficient for Netflix

CyberGhost is compatible with Netflix. The US servers allow you to connect access content only available in American Netflix, so using CyberGhost offers an easy workaround for Netflix fans.

TunnelBear unfortunately has succumbed to the Netflix ban and no longer works with Netflix. Therefore, CyberGhost wins this round comfortably.

 

Security and Extra Features

Result: Both providers offer strong security and valuable extra features

TunnelBearCyberGhost
KillswitchKillswitch
5 simultaneous connections7 simultaneous connections
OpenVPN and IKEv2OpenVPN, L2TP/IPSec, PPTP, and IKEv2
AES 256 bit encryptionAES 256 bit encryption

Both Tunnelbear and Cyberghost are on par with top standards of privacy and security and it would be difficult to deem one contender winner. TunneBbear and CyberGhost both support strong AES 256 bit encryption, killswitch, and multiple simultaneous connections.

 

Final Verdict

CyberGhost wins this comparison by a long shot, offering great features, large server network, speed, and reliability all at a lower price.

Although TunnelBear did give a good fight, it leaves much to be desired. For one, we’d like to see a live chat option, which would make the overall experience so much better. Furthermore, an inclusion of P2P and Netflix support, and perhaps a few more servers would make TunnelBear on par with some other leading providers in the industry.

 

See Comparisons of top-Nntch VPN Providers: