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TunnelBear vs CyberGhost

Winner: CyberGhost

TunnelBear vs CyberGhost: Head to Head Comparison

CyberGhost is the winner!

CyberGhost is better than TunnelBear owing to:

  • Larger Server Network: Over 6,700+ servers in 90 countries
  • Better Speed: 17.10 Mbps
  • Better Customer Support: 24/7 live chat and other options as well.
  • Consistent Netflix Support

Here’s a summary of the whole comparison:

FactorsTunnelBearCyberGhost
JurisdictionCanadaRomania
Logging PolicyNo logsNo logs
Pricing$4.99/mo$1.99/mo
Speed5.56 Mbps17.10 Mbps
Server Network1,800servers
26
countries
6,700+ servers
90 countries
Customer SupportEmail/tutorialsLive chat
TorrentingSupportedSupported
Netflix UnblockingNot supportedSupported
SecurityStrongStrong
Websitetunnelbear.comcyberghostvpn.com

If you seek more insights, see the more in-depth VPN comparison where we have briefly compared 60+ providers in a chart.

Detailed Comparison

In today’s digital world, you need to be extra cautious to make sure your privacy is not affected by the actions of oppressors and ill-intended netizens. This is where VPNs like TunnelBear and CyberGhost come in.

1. Tunnelbear vs CyberGhost: Pricing Plans

TunnelBearCyberGhost
Regular Plans1-month plan: $9.99/mo

6-month plan: none

1-year plan: $4.99/mo

1-month plan: $12.99/mo

1-year: $3.25/mo (75% off)

1-year: $3.69/mo (84% off)

Cheapest Plan3-year deal (67% off)1-year: $3.25/mo (75% off)
Special OffersNoneNone
Money-back GuaranteeNot offered45 days
Payment methodsCredit cards, BitcoinsCredit cards, PayPal, and BitPay

TunnelBear monthly premium subscription will cost you $9.99/mo, and the annual subscription will cost you $4.99/mo. We also see a 3-year subscription at a good $3.33/mo rate. Obviously, the longer period subscription with TunnelBear is the cheapest for you, but you will be joining them without any money-back guarantee.

tunnelbear-pricing

While on the other hand, CyberGhost’s monthly subscription is more expensive than TunnelBear at $12.99/mo, its longer-period subscriptions are much cheaper. With 1 year subscription available for $3.25/mo and $3.69/mo, it is easily the cheapest VPN among the two concerning longer period subscriptions, and the fact it offers a 45-day money-back guarantee period makes it the winner of this round.

cyberghost-price

Winner: CyberGhost

2. TunnelBear vs CyberGhost: Payment Methods

TunnelBear currently accepts payment via Credit Card and Bitcoin payment methods. I was quite surprised to see that it doesn’t support a PayPal payment processor as it is one of the most popular and a business standard these days.

tunnelbear-payment-methods

Talking about CyberGhost, it accepts three different payment methods. These payment methods include Credit Card (VISA, Master Card, American Express, etc.), PayPal, and bitcoin. With a diverse collection of payment processors, CyberGhost is clearly at an advantage here.

cyberghost-payment-methods

Winner: CyberGhost

TunnelBear vs CyberGhost: Refund Policy

TunnelBear refund policy is extremely vague. It states that each refund request will be looked at on a case-by-case basis. While many top-tier VPN providers ensure the fund’s reversal in the case of a money-back request, TunnelBear can decline your refund request. It also states that the payments made via iTunes or any other third party reseller are not covered in its refund policy, and the consumer has to contact those third parties from the fund’s reversal.

tunnelbear-refund-policy

With a solid 45-day refund policy for longer-term subscriptions and a 14-day refund policy for a monthly subscription, CyberGhost clearly takes the win here as well.

cyberghost-refund-policy

Winner: CyberGhost

3. TunnelBear vs CyberGhost: Logging Policy

TunnelBearCyberGhost
HeadquarterCanada (unsafe)Romania (safe)
Activity LogsNoNo
Connection LogsSomeSome
Anonymous PaymentYesYes

CyberGhost has an advantage over TunnelBear since it is operating out of Romania. We know that its data retention laws are lenient as the government no longer follows the European court of justice (EJC).

TunnelBear clearly states that the company keeps no logs of user traffic, IP address, or DNS requests, which are sensitives pieces of information capable of compromising your privacy if fallen into the wrong hands. Also, TunnelBear is operating from Canada, which is a part of the 5-eyes intelligence-sharing alliance. This is one another reason to not trust TunnelBear with your online privacy and security. Despite its jurisdiction, it is still one of VPN users’ top choices, and we recently compared it on different factors with a top-tier VPN provider such as NordVPN. To see the results, check out the comparison between TunnelBear and NordVPN.

CyberGhost is much more well-rounded in its logging policy, and the service does not store any logs personally identifiable information. On the whole, CyberGhost has a more reassuring logging policy than TunnelBear, though the latter is still pretty good from the privacy point of view.

Therefore, both providers are quite good from the logging point of view, but CyberGhost has more assuring policies and jurisdiction.

Winner: CyberGhost

4. TunnelBear vs CyberGhost: Servers in Countries

CyberGhost server network consists of over 6,700+ servers in 90 countries. While TunnelBear offers only 26.47% of what CyberGhost has, 1,800 servers in 26 countries. This makes the server network one of the smallest in the whole VPN industry. Some of the locations include the US, UK, Canada, Germany, Japan, Australia, France, Netherlands, Italy, Ireland, Mexico, Hong Kong, and many more.

TunnelBearCyberGhost
Countries2690
Servers1,8006,700+

In the VPN industry, a server network consisting of more than 5,000 servers is considered a huge network. While CyberGhost currently has 6,700+ servers, it is expected that this number will only grow more in the future. Some of the locations include the US, UK, Canada, France, Italy, and India.

Hence, CyberGhost wins this round by quite a margin.

Winner: CyberGhost

5. TunnelBear vs CyberGhost: Speed Results

CyberGhost is much faster than TunnelBear. The speed of both providers was tested on a 30 Mbps connection.

TunnelBearCyberGhost
Avg. download: 5.56 MbpsAvg. download: 17.10 Mbps

The average speed of CyberGhost is 17.10 Mbps as compared to TunnelBear 5.56 Mbps. As such, if you need fast downloading and streaming, CyberGhost is much the better option.

Winner: CyberGhost

6. CyberGhost vs TunnelBear: Security Features

CyberGhost has stronger and more advanced stronger security features than TunnelBear.

TunnelBearCyberGhost
EncryptionAES-256AES-256
Protocols SupportedOpenVPNOpenVPN, L2TP, IKEv2
RSA KeysRSA-2048RSA-4096
App SecurityInternet Kill SwitchInternet Kill Switch, Automatic Wi-Fi Protection

You can use OpenVPN, L2TP, or IKEv2 with CyberGhost. For encryption, this VPN uses AES-256 and RSA-4096 for handshakes. Also, CyberGhost has an Internet Kill Switch feature and automatic Wi-Fi protection for mobile users. TunnelBear uses similar encryption standards, i.e., AES-256 and RSA-2048. It also offers an Internet Kill Switch feature. However, the provider only supports the OpenVPN protocol.

Overall, CyberGhost has more security features than TunnelBear.

Winner: CyberGhost

7. CyberGhost vs TunnelBear: Features

Features indicate a lot about a VPN provider. Many VPN users prefer a modest VPN that is easy to use, while many users want a provider with everything. In this comparison, we will go through different features offered by CyberGhost and TunnelBear to decide which one comes out on top.

Let’s talk about TunnelBear first. It offers 256-bit AES military-grade encryption with protocols OpenVPN and IPSec/IKEv2. Here are some of TunnelBear’s security features:

  • VigiliantBear: Internet Kill Switch feature available only on Windows, macOS, and Android
  • GhostBear: Obfuscating feature which hides your VPN traffic and makes it look like normal HTTPS traffic
  • SplitBear: Split-Tunneling feature but only available on Android device
  • Auto Tunnel: Automatic reconnection to the server with the lowest ping
  • TunnelBear Blocker: An ad blocker specifically from the Google Chrome browser

tunnelbear-features

Now, let’s see some CyberGhost features:

CyberGhost has divided its features into few main categories. We have “Smart Rules,” which allows you to create your own privacy triggers for complete privacy for starters. These features include:

  • Connect on launch: This allows you to connect CyberGhost automatically after each launch
  • Delay connect on launch: You can set up a particular delay yourself for automatic connection
  • Launch an app: This feature allows you to select an application in your device that will automatically launch after every VPN connection

cyberghost-smart-rules

CyberGhost “Privacy Settings” allows you to use the following features:

  • Block Content: Block DNS domains, ads, trackers, or malware
  • Prevent DNS leak: Use CyberGhost’s DNS to prevent any DNS leak
  • Automatic Kill Switch: Blocks the internet connection when you are facing VPN connectivity issues

cyberghost-privacy-features

The one thing that impressed me the most about this provider was its ability to offer different user profiles. You can select the user profile based on your purpose, and the application will optimize itself based on your decision. These user profiles include Streaming, Torrenting, Gaming, and Dedicated IP.

cyberghost-profiles

While TunnelBear offers some basic and genuine features to its user, CyberGhost not only does that but also offers some additional in-depth security and privacy features that are really scarce these days.

Winner: CyberGhost

8. CyberGhost vs TunnelBear: App Usability and Interface

Both providers offer excellent apps that feature remarkable usability.

TunnelBearCyberGhost
One-click installation setupWindows, MacOS, iOS, AndroidAndroid, iOS, Windows, MacOS
Configurable settingsYesYes
Overall usabilityEasyEasy
Browser ExtensionsYesYes

Upon launching the TunnelBear application, you will be shown a black-and-white map with your location marked with a sheep. It is not surprising that this interactive map-style interface has gained a lot of popularity. Once you select your desired location, the sheep turns into a bear and starts digging a tunnel to come out from the exact location you have chosen on the application.

You can also use the location drop-down menu to connect the VPN if you are not a fan of interactive maps, sheep and bear. The settings menu is quite inadequate and, as one might expect, is easy to navigate. All the options are either clearly labeled or have small blurbs next to them explaining what each one does.

TunnelBear has created software that is straightforward and friendly to use, even for those who are unfamiliar with VPNs. The map’s intuitiveness is nice, and the option to forego it and the software overall gave us no stability or connection issues. The app is simplicity itself, and you can instantly connect to your preferred server location from the home menu screen. However, most of its features are available on some devices like Android. This was also the case in TunnelBear and Private Internet Access, where TunnelBear offered an ad-blocker only in its Chrome extension.

Tunnelbear-client-interface

At my very first experience, it looked like the CyberGhost application is locked to the taskbar in the bottom right. After playing around with it for a bit, I came to understand that it’s actually just the default location for the window, and you can, in fact, drag it around to your liking.

CyberGhost has a large power button in the middle to connect, and a dropdown menu below lets you pick from the list of locations. Opening up the settings menus takes the window from a small portrait orientation to a larger and more conventional horizontal window. By default, it’s white, while the smaller taskbar-style window is dark.

Every option is clearly defined in the setting menu, though the explanation can sometimes be long. When I was testing CyberGhost, at times, I faced connection issues. I made repeated attempts to connect to the United States, and each time after the connection was successful, I was unable to browse the internet.  I was able to overcome this problem by simply changing my connection protocol from within the application. However, his kind of network stability issue can be very frustrating.

cyberGhost-application-interface

TunnelBear has a visually appealing interface. If you are not a fan of the bear, then you can simply turn it off. Although CyberGhost doesn’t have a bad interface, a few things are in odd locations. I’d say TunnelBear is the clear winner in this round.

Winner: TunnelBear

9. CyberGhost vs TunnelBear: Compatibility

CyberGhost has a wider range of features and compatibility than TunnelBear. The former supports 7 simultaneous connections as well as an ad and malware blocker. On the other hand, CyberGhost allows 5 multi-logins and hardly offers any extra value to users.

TunnelBearCyberGhost
KillswitchYesYes
Split TunnelingNoNo
Simultaneous Connections57
Extra FeaturesNoneAd and malware blocker
Browser ExtensionsChrome, Firefox, and OperaChrome and Firefox
OS SupportWindows, Mac, Android, iOSWindows, Mac, Android, iOS

TunnelBear offers browser extensions for Chrome, Firefox, and Opera, while CyberGhost has extensions for Chrome and Firefox only.

Overall, CyberGhost has a clear edge over TunnelBear in terms of features and compatibility.

Winner: CyberGhost

10. CyberGhost vs TunnelBear: Unblocking Strength

CyberGhost is better for unblocking streaming services than TunnelBear.

TunnelBearCyberGhost
NetflixNoUS, Germany
HuluNoUS, Japan
BBC iPlayerNoYes
Amazon Prime VideoNoYes
Sky GoYesYes
CBSYesYes

TunnelBear, on the other hand, lacks the ability to unblock most streaming services since VPN-blocking firewalls of most SVoD services are getting increasingly sophisticated. On multiple occasions, I was unable to access Netflix US content using TunnelBear US-based servers.

tunnelbear-not-working-with-netflix

CyberGhost can access Netflix, Hulu, the BBC iPlayer, and more with CyberGhost’s large number of servers. Therefore, if you need a VPN for streaming, CyberGhost is the better option between the two. While my testing, I was able to unblock Netflix US easily, and the picture quality was constantly at HD, indicating no speed loss.

cyberghost-us-netflix

Winner: CyberGhost

11. CyberGhost vs TunnelBear: Customer Support

Result: CyberGhost has live chat support, whereas TunnelBear only facilitates users through emails and support tickets. 

TunnelBearCyberGhost
Live ChatNoYes
Email SupportYesYes
Tutorials/Setup GuidesYesYes

CyberGhost has live chat support available 24/7, which is quite prompt at resolving your queries on the go. The lack of similar live chat support in TunnelBear is disappointing and makes it less desirable as users today require instant solutions through live support.

cyberghost-live-chat

Thus, CyberGhost has a much better support quality.

Winner: CyberGhost

12. CyberGhost vs TunnelBear: Torrenting

CyberGhost has thousands of servers and offers dedicated torrenting servers. TunnelBear also supports torrents on a few selected servers such as Netherlands, Romania, and Canada.

However, the factor that counts in favor of CyberGhost is that not only does it support torrenting on many servers, but it also has a jurisdiction that is largely free from interference from government agencies.

Therefore, CyberGhost is the better option for torrenting.

Winner: CyberGhost

Final Verdict: CyberGhost is the Winner

CyberGhost wins this comparison against TunnelBear by a long shot, offering great features, a large server network, speed, and reliability, all at a lower price.

Although TunnelBear did give a good fight, it leaves much to be desired. For one, we’d like to see a live chat option, which would make the overall experience so much better. Furthermore, the inclusion of P2P and Netflix support and perhaps a few more servers would put TunnelBear on par with some other leading providers in the industry.

For more information about these providers, see CyberGhost review and TunnelBear review.