Comparison of TunnelBear vs CyberGhost in Germany 2023

  • Last updated May 20, 2024
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TunnelBear-vs-CyberGhost-in-Germany

Winner: CyberGhost

TunnelBear vs CyberGhost in Germany: Head to Head Comparison

CyberGhost is the winner in Germany!

CyberGhost is better than TunnelBear in Germany owing to:

  • Larger Server Network: Over 6,700+ servers in 90 countries
  • Better Speed: 17.10 Mbps
  • Better Customer Support: 24/7 live chat and other options as well.
  • Consistent Netflix Support

Here’s a summary of the whole comparison:

Factors TunnelBear CyberGhost
Jurisdiction Canada Romania
Logging Policy No logs No logs
Pricing $4.99/mo EUR 1.87/mo (US$ 2.03/mo) - Save up to 84% with exclusive 2-year plans + 4 months free
Speed 5.56 Mbps 17.10 Mbps
Server Network 1,800servers
26
countries
6,700+ servers
90 countries
Customer Support Email/tutorials Live chat
Torrenting Supported Supported
Netflix Unblocking Not supported Supported
Security Strong Strong
Website tunnelbear.com cyberghostvpn.com

If you seek more insights, see the more in-depth VPN comparison in–Germany where we have briefly compared 60+ providers in a chart.

Detailed Comparison: Tunnelbear vs CyberGhost in Germany

In today’s digital world, you need to be extra cautious to make sure your privacy is not affected by the actions of oppressors and ill-intended netizens. This is where VPNs like TunnelBear and CyberGhost come in.

1. Tunnelbear vs CyberGhost in Germany: Pricing Plans

TunnelBear CyberGhost
Regular Plans 1-month plan: $9.99/mo

6-month plan: none

1-year plan: $4.99/mo

1-month plan: $12.99/mo

1-year: $3.95/mo (75% off)

1-year: $3.69/mo (84% off)

Cheapest Plan 3-year deal (67% off) 3-year: $2.15/mo (83% off)
Special Offers None None
Money-back Guarantee Not offered 45 days
Payment methods Credit cards, Bitcoins Credit cards, PayPal, and BitPay

TunnelBear monthly premium subscription will cost you $9.99/mo, and the annual subscription will cost you $4.99/mo. We also see a 3-year subscription at a good $3.33/mo rate. Obviously, the longer period subscription with TunnelBear is the cheapest for you in Germany, but you will be joining them without any money-back guarantee.

tunnelbear-pricing-in-Germany

While on the other hand, CyberGhost’s monthly subscription is more expensive than TunnelBear at $12.99/mo, its longer-period subscriptions are much cheaper in Germany. With 1 year subscription available for $3.25/mo and $3.69/mo, it is easily the cheapest VPN among the two concerning longer period subscriptions, and the fact it offers a 45-day money-back guarantee period makes it the winner of this round. Therefore, we highly recommend reading our blog to learn more about these best VPNs in Germany.

cyberghost-price-cart-in-Germany

Winner: CyberGhost

2. TunnelBear vs CyberGhost in Germany: Payment Methods

TunnelBear currently accepts payment via Credit Card and Bitcoin payment methods. I was quite surprised to see that it doesn’t support a PayPal payment processor as it is one of the most popular and a business standard these days.

tunnelbear-payment-methods-in-Germany

Talking about CyberGhost, it accepts three different payment methods. These payment methods include Credit Card (VISA, Master Card, American Express, etc.), PayPal, and bitcoin. With a diverse collection of payment processors, CyberGhost is clearly at an advantage here.

cyberghost-payment-methods-in-Germany

Winner: CyberGhost

TunnelBear vs CyberGhost in Germany: Refund Policy

TunnelBear refund policy is extremely vague. It states that each refund request will be looked at on a case-by-case basis. While many top-tier VPN providers ensure the fund’s reversal in the case of a money-back request, TunnelBear can decline your refund request. It also states that the payments made via iTunes or any other third party reseller are not covered in its refund policy, and the consumer has to contact those third parties from the fund’s reversal.

tunnelbear-refund-policy--

With a solid 45-day refund policy for longer-term subscriptions and a 14-day refund policy for a monthly subscription, CyberGhost clearly takes the win here as well.

cyberghost-refund-policy-in-Germany

Winner: CyberGhost

3. TunnelBear vs CyberGhost in Germany: Logging Policy

TunnelBear CyberGhost
Headquarter Canada (unsafe) Romania (safe)
Activity Logs No No
Connection Logs Some Some
Anonymous Payment Yes Yes

CyberGhost has an advantage over TunnelBear since it is operating out of Romania. We know that its data retention laws are lenient as the government no longer follows the European court of justice (EJC).

TunnelBear clearly states that the company keeps no logs of user traffic, IP address, or DNS requests, which are sensitives pieces of information capable of compromising your privacy if fallen into the wrong hands. Also, TunnelBear is operating from Canada, which is a part of the 5-eyes intelligence-sharing alliance. This is one another reason to not trust TunnelBear with your online privacy and security. Despite its jurisdiction, it is still one of VPN users’ top choices in Germany, and we recently compared it on different factors with a top-tier VPN provider such as NordVPN. To see the results, check out the comparison between TunnelBear and NordVPN in Germany.

CyberGhost is much more well-rounded in its logging policy, and the service does not store any logs personally identifiable information. On the whole, CyberGhost has a more reassuring logging policy than TunnelBear in Germany, though the latter is still pretty good from the privacy point of view.

Therefore, both providers are quite good from the logging point of view, but CyberGhost has more assuring policies and jurisdiction.

Winner: CyberGhost

4. TunnelBear vs CyberGhost in Germany: Servers in Countries

CyberGhost server network consists of over 6,700+ servers in 90 countries. It offers VPN servers even in Mexico For German Users. While TunnelBear offers only 26.47% of what CyberGhost has, 1,800 servers in 26 countries. This makes the server network one of the smallest in the whole VPN industry. Some of the locations include the US, UK, Canada, Germany, Japan, Australia, France, Netherlands, Italy, Ireland, Mexico, Hong Kong, and many more.

TunnelBear CyberGhost
Countries 26 90
Servers 1,800 6,700+

In the VPN industry, a server network consisting of more than 5,000 servers is considered a huge network. While CyberGhost currently has 6,700+ servers, it is expected that this number will only grow more in the future. Some of the locations include the US, UK, Canada, France, Italy, and India.

Hence, CyberGhost wins this round by quite a margin in Germany.

Winner: CyberGhost

5. TunnelBear vs CyberGhost in Germany: Speed Results

CyberGhost is much faster than TunnelBear in Germany. The speed of both providers was tested on a 30 Mbps connection.

TunnelBear CyberGhost
Avg. download: 5.56 Mbps Avg. download: 17.10 Mbps

The average speed of CyberGhost is 17.10 Mbps as compared to TunnelBear’s 5.56 Mbps. As such, if you need fast downloading and streaming in Germany, CyberGhost is much the better option.

Winner: CyberGhost

6. CyberGhost vs TunnelBear in Germany: Security Features

CyberGhost has stronger and more advanced stronger security features than TunnelBear in Germany.

TunnelBear CyberGhost
Encryption AES-256 AES-256
Protocols Supported OpenVPN OpenVPN, L2TP, IKEv2
RSA Keys RSA-2048 RSA-4096
App Security Internet Kill Switch Internet Kill Switch, Automatic Wi-Fi Protection

You can use OpenVPN, L2TP, or IKEv2 with CyberGhost. For encryption, this VPN uses AES-256 and RSA-4096 for handshakes. Also, CyberGhost has an Internet Kill Switch feature and automatic Wi-Fi protection for mobile users. TunnelBear uses similar encryption standards, i.e., AES-256 and RSA-2048. It also offers an Internet Kill Switch feature. However, the provider only supports the OpenVPN protocol.

Overall, CyberGhost has more security features than TunnelBear in Germany.

Winner: CyberGhost

7. CyberGhost vs TunnelBear in Germany: Features

Features indicate a lot about a VPN provider. Many VPN users prefer a modest VPN that is easy to use, while many users want a provider with everything. In this comparison, we will go through different features offered by CyberGhost and TunnelBear to decide which one comes out on top in Germany.

Let’s talk about TunnelBear first. It offers 256-bit AES military-grade encryption with protocols OpenVPN and IPSec/IKEv2. Here are some of TunnelBear’s security features in Germany:

  • VigiliantBear: Internet Kill Switch feature available only on Windows, macOS, and Android
  • GhostBear: Obfuscating feature which hides your VPN traffic and makes it look like normal HTTPS traffic
  • SplitBear: Split-Tunneling feature but only available on Android device
  • Auto Tunnel: Automatic reconnection to the server with the lowest ping
  • TunnelBear Blocker: An ad blocker specifically from the Google Chrome browser

tunnelbear-features-in-Germany

Now, let’s see some CyberGhost features:

CyberGhost has divided its features into few main categories. We have “Smart Rules,” which allows you to create your own privacy triggers for complete privacy for starters. These features include:

  • Connect on launch: This allows you to connect CyberGhost automatically after each launch
  • Delay connect on launch: You can set up a particular delay yourself for automatic connection
  • Launch an app: This feature allows you to select an application in your device that will automatically launch after every VPN connection

cyberghost-smart-rules-in-Germany

CyberGhost “Privacy Settings” allows you to use the following features:

  • Block Content: Block DNS domains, ads, trackers, or malware
  • Prevent DNS leak: Use CyberGhost’s DNS to prevent any DNS leak
  • Automatic Kill Switch: Blocks the internet connection when you are facing VPN connectivity issues

cyberghost-privacy-features-in-Germany

The one thing that impressed me the most about this provider was its ability to offer different user profiles. You can select the user profile based on your purpose, and the application will optimize itself based on your decision. These user profiles include Streaming, Torrenting, Gaming, and Dedicated IP.

cyberghost-profiles-in-Germany

While TunnelBear offers some basic and genuine features to its user in Germany, CyberGhost not only does that but also offers some additional in-depth security and privacy features that are really scarce these days.

Winner: CyberGhost

8. CyberGhost vs TunnelBear in Germany: App Usability and Interface

Both providers offer excellent apps that feature remarkable usability.

TunnelBear CyberGhost
One-click installation setup Windows, MacOS, iOS, Android Android, iOS, Windows, MacOS
Configurable settings Yes Yes
Overall usability Easy Easy
Browser Extensions Yes Yes

Upon launching the TunnelBear application, you will be shown a black-and-white map with your location marked with a sheep. It is not surprising that this interactive map-style interface has gained a lot of popularity. Once you select your desired location, the sheep turns into a bear and starts digging a tunnel to come out from the exact location you have chosen on the application.

You can also use the location drop-down menu to connect the VPN if you are not a fan of interactive maps, sheep and bear. The settings menu is quite inadequate and, as one might expect, is easy to navigate. All the options are either clearly labeled or have small blurbs next to them explaining what each one does.

TunnelBear has created software that is straightforward and friendly to use, even for those who are unfamiliar with VPNs. The map’s intuitiveness is nice, and the option to forego it and the software overall gave us no stability or connection issues. The app is simplicity itself, and you can instantly connect to your preferred server location from the home menu screen. However, most of its features are available on some devices like Android. This was also the case in TunnelBear and Private Internet Access in Germany, where TunnelBear offered an ad-blocker only in its Chrome extension.

Tunnelbear-client-interface-in-Germany

At my very first experience, it looked like the CyberGhost application is locked to the taskbar in the bottom right. After playing around with it for a bit, I came to understand that it’s actually just the default location for the window, and you can, in fact, drag it around to your liking.

CyberGhost has a large power button in the middle to connect, and a dropdown menu below lets you pick from the list of locations. Opening up the settings menus takes the window from a small portrait orientation to a larger and more conventional horizontal window. By default, it’s white, while the smaller taskbar-style window is dark.

Every option is clearly defined in the setting menu, though the explanation can sometimes be long. When I was testing CyberGhost in Germany, at times, I faced connection issues. I made repeated attempts to connect to the United States, and each time after the connection was successful, I was unable to browse the internet.  I was able to overcome this problem by simply changing my connection protocol from within the application. However, his kind of network stability issue can be very frustrating.

cyberGhost-application-interface-in-Germany

TunnelBear has a visually appealing interface. If you are not a fan of the bear, then you can simply turn it off. Although CyberGhost doesn’t have a bad interface, a few things are in odd locations. I’d say TunnelBear is the clear winner in this round.

Winner: TunnelBear

9. CyberGhost vs TunnelBear in Germany: Compatibility

CyberGhost has a wider range of features and compatibility than TunnelBear in Germany. The former supports 7 simultaneous connections as well as an ad and malware blocker. On the other hand, CyberGhost allows 5 multi-logins and hardly offers any extra value to users.

TunnelBear CyberGhost
Killswitch Yes Yes
Split Tunneling No No
Simultaneous Connections 5 7
Extra Features None Ad and malware blocker
Browser Extensions Chrome, Firefox, and Opera Chrome and Firefox
OS Support Windows, Mac, Android, iOS Windows, Mac, Android, iOS

TunnelBear offers browser extensions for Chrome, Firefox, and Opera, while CyberGhost has extensions for Chrome and Firefox only.

Overall, CyberGhost has a clear edge over TunnelBear in Germany in terms of features and compatibility.

Winner: CyberGhost

10. CyberGhost vs TunnelBear in Germany: Unblocking Strength

CyberGhost is better for unblocking streaming services than TunnelBear in Germany.

TunnelBear CyberGhost
Netflix No US, Germany
Hulu No US, Japan
BBC iPlayer No Yes
Amazon Prime Video No Yes
Sky Go Yes Yes
CBS Yes Yes

TunnelBear, on the other hand, lacks the ability to unblock most streaming services since VPN-blocking firewalls of most SVoD services are getting increasingly sophisticated. On multiple occasions, I was unable to access Netflix US content using TunnelBear US-based servers.

tunnelbear-not-working-with-netflix-in-Germany

CyberGhost can access Netflix in Germany, Hulu, the BBC iPlayer in Germany, and more with CyberGhost’s large number of servers. Therefore, if you need a VPN for streaming in Germany, CyberGhost is the better option between the two. While my testing, I was able to unblock Netflix US easily, and the picture quality was constantly at HD, indicating no speed loss.

cyberghost-us-netflix-in-Germany

Winner: CyberGhost

11. CyberGhost vs TunnelBear in Germany: Customer Support

Result: CyberGhost has live chat support, whereas TunnelBear only facilitates users through emails and support tickets. 

TunnelBear CyberGhost
Live Chat No Yes
Email Support Yes Yes
Tutorials/Setup Guides Yes Yes

CyberGhost has live chat support available 24/7, which is quite prompt at resolving your queries on the go. The lack of similar live chat support in TunnelBear is disappointing and makes it less desirable as users today require instant solutions through live support.

cyberghost-live-chat-in-Germany

Thus, CyberGhost has a much better support quality in Germany.

Winner: CyberGhost

12. CyberGhost vs TunnelBear in Germany: Torrenting

CyberGhost has thousands of servers and offers dedicated torrenting servers. TunnelBear also supports torrents on a few selected servers such as Netherlands, Romania, and Canada.

However, the factor that counts in favor of CyberGhost is that not only does it support torrenting on many servers, but it also has a jurisdiction that is largely free from interference from government agencies.

Therefore, CyberGhost is the better option for torrenting in Germany.

Winner: CyberGhost

Final Verdict: CyberGhost is the Winner in Germany

CyberGhost is the winner in Tunnelbear vs Cyberghost in Germany comparison by a long shot, offering great features, a large server network, speed, and reliability, all at a lower price.

Although TunnelBear did give a good fight, it leaves much to be desired. For one, we’d like to see a live chat option, which would make the overall experience so much better. Furthermore, the inclusion of P2P and Netflix support and perhaps a few more servers would put TunnelBear on par with some other leading providers in the industry.

For more information about these providers, see CyberGhost review Germany and TunnelBear review Germany.


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