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Multiple factors are involved in a VPN connection – network settings, app settings, network type, and other software (home, public, and mobile data). So, there can be anything on your system that may be causing Surfshark not working in Italy issues.

But thankfully, many problems that users experience with Surfshark are quite simple in nature and can be resolved without needing you to have sage-level IT knowledge. So, if you’re facing any problem keeping up with a stable Surfshark connection, you may think, ‘Why does my Surfshark VPN keep disconnecting in Italy?.’

This is because some applications may take network control on your device, which can often interfere with Surfshark’s connection. It also applies to other VPNs, firewalls, antivirus, and file-sharing apps. So if you own any one of those, disable them.

So, if you’re unable to connect to Surfshark in Italy, then this troubleshooting guide is just for you. Please note that we’ll be solving all Surfshark not working in Italy problems on Windows 10.

ExpressVPN – Surfshark Alternative in Italy

ExpressVPN is the best alternative to Surfshark in Italy, which you can use if you have already tried the general tips to fix Surfshark but got no results. It offers some of the most incredible features, including 3000+ servers, excellent unblocking capabilities, a 100% no-logs policy, 24/7 customer support, and robust security. For a detailed guide, check out our updated ExpressVPN review in Italy.

But if you want to try fixing Surfshark first in Italy, here are a few helpful tips:

Surfshark not working in Italy – Try these Fixes

Some issues are quite minor, and you can solve them with easy adjustments on your device or the Surfsark app yourself.

To fix Surfshark VPN not working in Italy, open your Surfshark app and visit Settings. Then, click Help >  Troubleshooting tools -> Reset network. Once you’re done, reboot the device you’re using. Sounds easy, right? It will kill all background processes of unnecessary apps and restart your network to give you a fresh beginning.

If this doesn’t work, then don’t worry. There are multiple other quick and easy fixes to resolve your issues:

1. Switch servers

A common reason why you might find Surfshark not connecting in Italy is connectivity issues due to server downtimes and technical faults. If this happens, then you can try connecting to a different server location of Surfshark.


If you’re experiencing slow Surfshark speeds in Italy, you can try connecting to a nearby location. To do this, just launch the Surfshark app and choose a server location of your preference. Test multiple servers and check if the issue persists.

2. Check subscription validity

Is your Surfshark subscription still valid in Italy? It’s possible that you might have run out of the subscription period without realizing it. If that’s the case, you won’t be able to log into Surfshark and get the VPN working.

Head over to the Surfshark user panel and check if your subscription is still active. If not, then you will need to renew your subscription before you can reaccess Surfshark.

3. Faulty internet connection

Are you sure that your internet is generally working fine in Italy? Sometimes, the problem isn’t with your VPN client but with your internet service itself.

To check that your internet is functioning normally, disconnect Surfshark and quit the service all together from your PC/device. Now try using the internet again and see if you are able to visit websites. If it works, then the problem is certainly with Surfshark, and you will need to try some other steps listed in this article.

4. Change protocols

Surfshark offers multiple protocols in Italy, including WireGuard, OpenVPN UDP, OpenVPN TCP, and IKEv2. As It is one of the best OpenVPN service provider in Italy. ISPs in some regions block certain protocols, which can result in connectivity issues on your end.

Here’s how you can change your VPN protocol on Surfshark’s windows app:

  • Launch Surfshark > click Settings on the left.


  • Click VPN Settings > scroll down to Protocol > select a protocol and try connecting to a location again.


Change your protocol from Automatic to WireGuard or OpenVPN (UDP).

5. Reset the app

You can try restoring the Surfshark app to the default settings if you’ve tried other methods. To restore Surfshark to factory defaults on Windows, follow these steps:

  • Launch Surfshark > Settings.


  • Under Settings, click Get Help > Troubleshooting Tools.


  • When the new window opens, click Reset network.


Once the app has been restored, try connecting to a server location again. This trick seems to work for many annoyed Surfshark users. If Surfshark is not working on Android or other phones, you can simply reset the app to default by following the same standard procedure as any other app.

6. Firewall/anti-malware exceptions

Another fairly common problem that prevents Surfshark from working properly in Italy is restrictions and conflicts caused by firewall/anti-malware software. These programs tend to block VPN connections entirely or cause frequent disconnections/slow speeds.

To ensure that your security software isn’t interfering with your VPN connection, disable all your antivirus/firewall programs, and then try using Surfshark. If this works, then this proves that one or more of your security programs are causing the problem.

You can add Surfshark.exe to the list of exceptions in your firewall/antimalware. This will enable your software program to continue offering you protection while ignoring Surfshark so that you can use it both smoothly and without any interference!

7. Disable TAP adapters

Conflicts with other VPNs installed in your system/device can also interfere with your Surfshark connection. If you have other VPNs installed, you should disable their TAP adapters. This is how you can do this on Windows:

  • Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.


  • You’ll find the TAP adapters of all installed VPNs as well as your physical network.


  • Disable adapters of all VPNs other than Surfshark by right-clicking each and selecting Disable.

After disabling the adapters of other providers, try connecting to Surfshark again.

8. Update the Surfshark app

Outdated apps can give you all sorts of errors and bugs, including login issues which may lead to Surfshark not opening at all in Italy. If you haven’t updated your Surfshark app in a while, you should check their official website to ensure there isn’t a more recent version available.

In case an update is available, download and install it immediately. Not only are updated apps more secure, but they also improve performance and can resolve some performance issues that may exist in previous versions.

9. Turn off IPv6 on your device

IPv6 is a networking system that various internet networks may have in Italy. While Surfshark currently doesn’t support IPv6, you may face connection issues if you have it on your device. You can check if you have IPv6 using the following steps:

  • Check your IP address by clicking this page of Surfshark.


  • It will check your public IP and display it to you. If you’ve IPv6, your IP address will be lengthy, consisting of numbers, letters, and dots.


  • If not, then you’ll see a shorter IP with dots and numbers only).


  • If you find IPV6 activated on your network, disable it to use Surfshark without issues.

The good news is that you can disable IPv6 easily on your Windows, macOS, and Linux devices.

Surfshark Issues and Fixes for Specific Situations in Italy

There may be certain situations where Surfshark may cause issues on a few streaming platforms or devices/operating systems in Italy. It can be an issue with installation or a bad internet connection.

Here are some services, devices, and platforms that have previously caused problems for Surfshark users and how can you solve them:

Surfshark not working on FireStick in Italy

Surfshark offers a dedicated app for FireStick. Unfortunately, you can’t use this app on first-generation Firestick devices as these don’t support VPNs. So, to solve your Surfshark FireStick issue, make sure that you’re using the 2nd generation or above FireStick device, as that is the only way you will be able to run Surfshark on it in Italy.

The good thing about Surfshark is that it does support a lot more than the usual desktop and smartphone brands. You can also install Surfshark on Kodi and Roku with its Smart DNS feature. Click here if you find Surfshark’s Smart DNS not working.

Note: ExpressVPN is the best alternative to Surfshark, with an optimized FireStick app that supports all generation FireStick devices – Starting at EUR 6.24/mo (US$ 6.67/mo) (Get 49% Off + 3 Months FREE on its 12-Month Plan)

Surfshark not working on Prime in Italy

To watch Amazon Prime Video from in Italy using Surfshark, you must be connected to a US server. However, this only works on computers, as Surfshark doesn’t unblock Prime on mobile devices.

If you’re unable to access Prime on your computer with Surfshark, try these steps:

  • Clear your browser cache.
  • Try a different US server location.
  • Restart your computer and try again.

These steps should resolve the issue in most cases. If the problem persists, you should contact customer support which can guide you towards an easy solution.

Surfshark not working with Torrent in Italy

Surfshark supports P2P file-sharing and torrenting on most servers in Italy. However, its best-optimized servers for torrenting are the Netherlands, US, and Canada.

So, if you’re facing speed or other issues while using torrents with Surfshark, try changing your server location to one of the above. Surfshark is generally efficient for torrenting, so you shouldn’t normally experience any issues. For example, you can connect to a Switzerland VPN server that is P2P-optimized.

Why is Netflix not working with Surfshark VPN in Italy?


Surfshark can unblock the Netflix library in Italy with all the unique content of different regions, including the US, UK, India, Italy, Canada, Germany, and more. Simply connect to the server of the country you wish to unblock the Netflix catalog of in order to watch your favorite shows.

If you face a Surfshark VPN not working in Italy with Netflix problem, clear your browser cache, restart your browser, and try again. This should fix the problem in 90% of the cases, as Surfshark is one of the most powerful VPNs for Netflix around.

See this article on Surfshark for Netflix in Italy for more information about its performance with the popular streaming service. If you’re using smart DNS to stream Netflix and may come across Surfshark’s Smart DNS not working issue, then you can visit the VPN’s guide to fix it.

Surfshark Alternatives in Italy

Tried the above methods above, but still no luck? Maybe you should cancel Surfshark in Italy and try a different VPN service in Italy. For instance, here’s how Surfshark compares to ExpressVPN, which is one of the most well-rounded VPN providers in the market:

VPNs ExpressVPN Surfshark
Price EUR6.24/mo (US$ 6.67/mo) (Get 49% Off + 3 Months FREE on its 12-Month Plan) EUR2.15/mo (US$ 2.30/mo) (Get 84% + 2 Months FREE on 2-Year Plan)
Servers 3000+ servers in 94 countries 3200+ servers in 100 countries
Customer Support 24/7 live chat & email 24/7 live chat & email
Logging Policy Zero logs Zero logs
Jurisdiction The British Virgin Islands The Netherlands
Netflix unblocking Strong Strong
Compatibility All major operating systems, devices, and gaming consoles All major operating systems, devices, and gaming consoles
Website ExpressVPN Surfshark

It is advisable to get Surfshark’s free trial in Italy before purchasing the full subscription in Italy. This way, you can see if you’re getting the performance you expect. You can opt out if it proves to be less than satisfactory.

FAQs – Surfshark Not Working in Italy

If Surfshark is not working in Italy for you, then the app might have run into an error. You can delete the app and reinstall it to get its latest version. You can also try resetting your network and rebooting the device to fix the problem.

Yes, Surfshark works great on Windows 10 in Italy. We’ve been using Surfshark for over a month on Windows 10 and Android, and the VPN has been working fine up till now! The connections are blazing-fast and fulfill their purpose. The customer support is very good. It responds quickly and is willing to solve your problems.

But, if you face any Surfshark not working problems on Windows 10, then refer to the guide above.

You can check if Surfshark is working in Italy through our IP checker tool. While checking your IP, if you see the IP address of the region you connected to using Surfshark, then it means that Surfshark is working just fine.

If Surfshark is not working for you in Italy, then the app might be facing some errors. You can delete the Surfshark app and then reinstall it to get its updated version. You can also try rebooting your device or resetting your network to fix your issue.


Surfshark is a great VPN in Italy, though it may develop some problems from time to time. If you find Surfshark not connecting, try the above-mentioned tips and tricks, which should be enough to resolve the problem in most cases.

Overall, Surfshark is one of the best cheap VPN services because of low Surfshark subscription prices in Italy, offering thousands of servers, advanced security features, and excellent unblocking capabilities. However, if the issues remain consistent and you cannot use it on your device, then you can always choose a better alternative, like ExpressVPN.

We hope you found our Surfshark not working in Italy guide useful. Until next time!