Having trouble with Surfshark not working in France? Don’t worry! There are a few quick fixes you can try. Restarting the app, changing the server location, or clearing your cache might do the trick. If these methods don’t resolve your issue, contact Surfshark’s customer support for further assistance.
With 1.6 million subscribers, Surfshark is a popular choice for VPN users who rarely encounter issues. In my extensive VPN reviews in France, I found very few problems with Surfshark. However, if you are facing issues, keep reading as I discuss all the possible ways to fix Surfshark not working in France.
Key Takeaways:
- Quick fixes for Surfshark not connecting: Restart the app, change the server location, or clear your cache. If needed, contact customer support.
- Support and Customer Service: Visit the Surfshark website, access the Help Center, use Live Chat, or submit a support ticket.
- Fixing Surfshark on Different Operating Systems: Ensure compatibility, update software, and configure settings correctly for Windows, macOS, iOS, Android, Linux, and routers.
- Insights from Reddit: Change the protocol to OpenVPN (UDP). Redditors found this effective.
Surfshark Not Working in France [7 Quick Fixes]
If you’re facing issues with Surfshark VPN not working in France properly on your device, here are some fixes you can try:
- Connect to a different server: Experiment with varying locations of the server to alleviate overcrowding issues.
- Poor internet connection. Try connecting to a different Wi-Fi or wired connection to see if the problems persist.
- Change VPN protocols: Opt for OpenVPN in the Surfshark app, as it’s generally recommended for stable connections.
- Update Surfshark’s app: Ensure you install the latest version for optimal performance.
- Turn off antivirus/firewall programs: Temporarily disable antivirus software, causing the Surfshark firewall blocking internet error.
- Disable IPv6 addresses: Turn off IPv6 addresses on your device settings to resolve Surfshark proxy connection errors.
- Adjust custom DNS settings: Configure DNS settings for better control over DNS queries.
Note: If you consider switching, try ExpressVPN as an alternative solution with reliable unblocking and enhanced security features.
How to Fix Surfshark Not Working in France [Comprehensive Solutions]
If you’ve encountered issues with Surfshark not working in France, various factors could be at play. Here are comprehensive steps to diagnose and resolve the most common problems with the Shark VPN service.
1. Switch servers
A common reason Surfshark is not connecting is connectivity issues due to server downtimes and technical faults. If you’re experiencing slow Surfshark speeds in France, connect to a different server, preferably one closer to your location.
To do this, launch the Surfshark app and select a server location. Test multiple servers and check if the issue persists.
What do you do when Surfshark is not connecting to the server?
If Surfshark is not connecting to the server, try switching to different servers, such as those in in France, the UK, or Germany. This can often resolve connectivity issues quickly.
2. Poor internet connection
A faulty internet connection could be the root cause of most VPNs not working in France. Before diving into more complex troubleshooting, verify that your internet connection is stable.
- Disconnect from Surfshark and attempt to access the web.
- If you cannot do so, the issue may lie with your internet service provider or local network rather than the VPN.
- Try connecting to a different Wi-Fi or wired connection to see if the problems persist.
3. Change Protocols
Sometimes, simply switching protocols can resolve a Surfshark VPN connection error. Surfshark offers a variety of protocols, in fact, it is one of the best VPNs for OpenVPN in France.
Here’s how you can change your VPN protocol on Surfshark’s Windows app:
- Launch Surfshark > click Settings on the left.
Launch Surfshark and click Settings
- Click VPN Settings > scroll down to Protocol > select a protocol and try connecting to a location again.
Select a protocol and try connecting to a location
- Change your protocol from Automatic to WireGuard or OpenVPN (UDP).
4. Update the Surfshark app
Using an outdated version of the Surfshark app can lead to connectivity issues. An updated app ensures you have the latest features and security enhancements that can solve common problems, such as Surfshark being stuck at 95 or proxy connection errors Surfshark.
To upgrade to the latest version to ensure optimal performance:
- Open the Surfshark app and navigate to the Settings menu.
Open Surfshark and go to settings.
- Select App Settings and check for any available updates.
Select App Settings
- If an update is available, follow the prompts to install the latest version of the app.
5. Disable Other Interfering Antivirus/Firewall Programs
Conflicts with firewall and antivirus software prevent the VPN from functioning correctly, causing the Surfshark firewall to block internet errors. These programs block VPN connections entirely or cause frequent disconnections, which can be a big reason the app couldn’t reach Surfshark systems.
To ensure that your security software isn’t interfering with your VPN connection, disable all your antivirus/firewall programs and then try using Surfshark. If this works, it proves that one or more of your security programs is causing the problem.
6. Turn off IPv6 on your device
IPv6 is a networking system that various internet networks may have. While Surfshark currently doesn’t support IPv6, you may face connection issues if you have it on your device.
You can check if you have IPv6 using the following steps:
- Check your IP address by clicking this page of Surfshark.
Check your IP address.
- It will check your public IP and display it to you. If you’ve IPv6, your IP address will be lengthy, consisting of numbers, letters, and dots.
Your IP address must be lengthy, consisting of alphabets, numbers, and dots
- If not, then you’ll see a shorter IP with dots and numbers only.
With a shorter IP address, websites may identify you!
- If you find IPV6 activated on your network, disable it to use Surfshark without issues.
- The good news is that you can disable IPv6 easily on your Windows, macOS, and Linux devices.
7. Adjust Custome DNS Setting
If Surfshark smart DNS does not work for you, try custom DNS. Custom DNS settings provide greater control over DNS queries, reducing reliance on Surfshark’s potentially slow DNS.
You can access your router’s admin panel to change DNS values. The recommended Surfshark configuration is DNS1 – 162.252.172.57 and DNS2 – 149.154.159.92.
Expert Opinion! Switch to a Better Alternative
If you’ve exhausted all troubleshooting options for Surfshark without success, it may be time to explore a superior VPN. ExpressVPN consistently outperforms its competitors in my rigorous testing. Offering unparalleled speed, top-notch security, and an extensive server network, it sets the standard for premium VPN services.
While Surfshark prices in France are the most affordable in the industry, the benefits of ExpressVPN far outweigh the price difference.
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Surfshark Issues and Fixes for Specific Situations
Surfshark may cause issues in certain situations on a few streaming platforms or devices/operating systems. It can be an issue with installation or a bad internet connection.
Here are some services, devices, and platforms that have previously caused problems for Surfshark users and, with quick fixes, solve them:
Surfshark not working on Windows 10 [Comprehensive Solutions]
Several common issues could be causing Surfshark connectivity problems on Windows 10 and Windows 11, but they’re relatively easy to address:
- Disable IPv6: Since Surfshark doesn’t support IPv6, enabling it can disrupt your VPN connection.
- Restore the app: Navigate to the Settings section within the VPN app, then select Get Help and Reset VPN profile to restore the app to its default settings.
- Try different servers or protocols: Switching to alternative servers or protocols can help circumvent port or IP blocking issues.
- Disable interfering apps: Ensure your VPN app is exempted from firewall and antivirus restrictions, and avoid running conflicting apps simultaneously.
Note: You can switch to ExpressVPN, the best VPN for Windows, whether you are using Windows 10 or 11.
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Surfshark not working on FireStick
FireStick users might sometimes find that Surfshark isn’t working as expected. Here’s how to address common problems.
Confirm Compatibility:
Make sure your FireStick is compatible with Surfshark. First-generation FireSticks do not support VPN apps. For details on compatibility, check out Surfshark FireStick in France.
Reinstall the Surfshark App
Uninstall and then reinstall the Surfshark app on your FireStick. This can resolve unexpected glitches:
- Go to the FireStick settings.
- Navigate to Applications and uninstall Surfshark.
- Reinstall Surfshark from the Amazon App Store.
Restart Your FireStick
A simple restart can sometimes fix Surfshark not working in France on FireStick:
- Hold the Select and Play/Pause buttons simultaneously for about five seconds.
- Wait for the device to restart.
Check Network Permissions
Ensure that your FireStick network settings do not restrict VPN use, which could prevent the Surfshark bypasser from working. Also, verify if you need to disable TAP adapters, which could interfere with VPN connections.
Note: ExpressVPN is the best alternative to Surfshark, with an optimized FireStick app that supports all generation FireStick devices.
Surfshark not working on Prime
To watch Amazon Prime Video using Surfshark, you must be connected to a US server. However, this only works on computers, as Surfshark doesn’t unblock Prime on mobile devices.
I face no issue in unblocking Amazon Prime using Surfshark on my desktop
If you’re unable to access Prime on your computer with Surfshark, try these steps:
- Clear your browser cache and cookies.
- Try a different US server location.
- Restart your computer and try again.
- You should contact customer support to get a guide toward an easy solution.
- If the problem persists, you should try better VPN options like ExpressVPN.
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Surfshark not working with Torrent
Surfshark is generally efficient for torrenting in France and offers dedicated options. Torrenting issues with Surfshark can be frustrating, but these steps can help you find a solution.
- Use P2P-Friendly Servers: Surfshark has specific servers optimized for P2P file sharing. Make sure you’re connected to one of these servers. If you’re unsure, the Netherlands, the US, and Canada are its best-optimized servers for torrenting.
- Check the Number of Seeders: If the torrent is not downloading, the problem might not be with Surfshark. Check the torrent file for an adequate number of seeders.
- Enable Kill Switch: Ensure Surfshark’s Kill Switch is enabled to prevent unprotected data from being transmitted if the VPN connection drops.
- Contact Support: If you’ve gone through these steps and Surfshark not working in France with Torrent persists, Surfshark’s support team can offer additional assistance.
- Switch to a Surfshark alternative: If you’ve encountered persistent issues, ExpressVPN is a top choice for torrenting due to its p2p servers and robust security features.
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Why is Surfshark Netflix not Working?
Netflix may not work with Surfshark VPN because Netflix blocks the specific IP address assigned to you by Surfshark. However, it’s important to note that Netflix cannot block Surfshark VPN entirely; it can only target the IP addresses provided by Surfshark.
Netflix detects I’m connected via VPN servers.
To resolve this issue, follow these steps to enjoy your favorite content using Surfshark for Netflix in France.
- Check Server Compatibility: Not all Surfshark servers may work with Netflix. Ensure you’re connected to a server that works with Netflix in the US, UK, or Canada.
- Clear Browser Cache and Cookies: Netflix can store information in your browser that could lead to the detection of VPN usage. Clearing your cache and cookies might solve Surfshark not working in France with Netflix issues:
- Use Incognito Mode: An incognito or private browsing window can prevent Netflix from using stored data to detect VPN usage.
- Switch Devices: Some devices have more stringent VPN checks. If you’re having trouble on one device, try streaming Netflix on another with Surfshark for a smoother experience.
- Contact Surfshark Support: If you’ve tried all the above and are still facing issues, Surfshark’s customer support can offer specific advice for Surfshark not opening or connecting issues with Netflix.
- Consider opting for a Surfshark alternative if you’ve encountered persistent issues; ExpressVPN is a top choice, known for its compatibility with Netflix and overall reliability.
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How to Fix Surfshark Not Working in France with Online Games?
If Surfshark is not working with online games, try changing the VPN protocol or connecting to a different server. This can improve compatibility and reduce latency.
- Open the Surfshark app.
- Go to Settings and select VPN Protocol.
- Change the protocol to OpenVPN or WireGuard.
- Try connecting to a different server close to your region.
- Restart the game and check if the issue is resolved.
If the issue persists, ensure your firewall is not blocking the game or VPN traffic.
Why is Surfshark Not Working on Different Operating Systems?
There are various reasons why Surfshark is not working with different operating systems. Compatibility issues, outdated software, or incorrect settings are common culprits.
Windows
Surfshark may not work on Windows if your firewall or antivirus software blocks the VPN. Ensure you have the latest version of the Surfshark app installed and that Windows Defender or any third-party antivirus is not interfering with the connection.
macOS
Surfshark might face issues with MacOS due to security settings or network configurations. Ensure the app permissions are correctly set, and your macOS is updated to the latest version. Additionally, try disabling any third-party security software blocking the VPN.
iOS
Surfshark may not work on iOS if conflicting VPN profiles are installed. Remove any other VPN profiles and ensure the Surfshark app has the necessary permissions. Also, check for the latest iOS updates and Surfshark app updates.
Android
Surfshark might encounter issues on Android due to battery optimization settings or network restrictions. Disable battery optimization for the Surfshark app and check if your carrier or device settings set any network restrictions. Ensure that the app is up to date.
Linux
Surfshark may not work on Linux if configuration errors or missing dependencies exist. Verify that all required dependencies are installed and the configuration files are correctly set up. Consult the Surfshark support documentation for specific Linux troubleshooting steps.
Routers
Surfshark might not work on routers if the firmware is outdated or incorrectly configured. Ensure that your router’s firmware is up to date and that the VPN settings are properly configured according to Surfshark’s guidelines.
Why is Surfshark not Working with Certain Websites?
Surfshark might not work with certain websites due to geo-restrictions or IP blacklisting. Websites often block known VPN IP addresses to prevent users from accessing content unavailable in their region. This is common with streaming services and some secure websites.
Another reason could be DNS leaks or incorrect settings. If your device’s DNS settings are not configured correctly, it can expose your real IP address, causing websites to block access. Ensuring proper DNS settings and using Surfshark’s DNS servers can help mitigate this issue.
Support and Customer Service:
If you find that the app cannot reach Surfshark systems or that you encounter other issues even after following all the steps, then I recommend that you contact Surfshark’s customer support.
To get effective support from Surfshark, follow these steps:
- Visit the Surfshark Website: Go to Surfshark’s official website.
- Access the Help Center: Click on the Help Center or Support link at the bottom of the page.
- Search for Solutions: Use the search bar to find solutions to common problems or browse the FAQs.
- Live Chat: If you need immediate assistance, click the Live Chat button to connect with a support agent. This service is available 24/7.
- Submit a Ticket: You can submit a support ticket if your issue is not urgent. Provide detailed information about your problem and wait for a response via email.
Include screenshots or error messages in your support request for the best results. This helps the support team diagnose and resolve your issue more efficiently.
Surfshark Alternatives in France
If you’re experiencing persistent issues with the Surfshark website not working, it might be time to cancel Surfshark VPN in France and consider some alternatives.
While Surfshark is one of the best cheap VPN services in France, no provider is without its occasional hiccups. Sometimes, users may encounter problems like Surfshark stuck at 95 or receive messages like the app couldn’t reach Surfshark systems.”
In such cases, looking at other VPN options could be beneficial. Here are the most well-rounded VPN providers in the market:
| Feature |  |
 |
 |
|---|---|---|---|
| Servers Locations | 105 countries | 61 countries | 100 countries |
| Torrents / P2P allowed? | ✔ | ✔ | ✔ |
| Works with Netflix USA? | ✔ | ✔ | ✔ |
| Simultaneous connections | 8 | 10 | 7 |
| Works with | Windows, Mac, Android, iOS, Linux | Windows, Mac, Android, iOS, Linux | Windows, Mac, Android, iOS, Linux |
| VPN protocols | OpenVPN, IKEv2, L2TP/IPsec, Lightway | OpenVPN, IKEv2/IPsec, NordLynx (WireGuard) | OpenVPN, IKEv2, WireGuard |
| Lowest Price | EUR 4.23/mo (US$ 4.99/mo) | EUR 2.87/mo (US$ 3.39/mo) | EUR 1.72/mo (US$ 2.03/mo) |
| Money-back guarantee | 30 days | 30 days | 45 days |
| More Details | ExpressVPN review | NordVPN review | CyberGhost review |
Surfshark Not Working in France: Insights from Redditor
Many users, including myself, have experienced an issue where Surfshark gets to 95% during the connection process but never fully connects. This problem persists across different servers even after updating the software. The issue was not present yesterday, indicating it may be a recent development.
Based on insights from fellow Redditors, the issue was resolved by changing the protocol to OpenVPN (UDP). Here’s how: Open the Surfshark app, go to Settings > VPN Settings > Protocol, and select OpenVPN (UDP). This solution worked for several users and should help resolve the connection problem.
Many Reddit users shared valuable insights. u/kataris contacted Surfshark’s chat support and resolved the issue with their guidance. u/Kencamo appreciated the shared fix, highlighting the community’s value in problem-solving. u/Evonos noted that IKEv2 and OpenVPN generally work better, especially under Windows.
Lastly, u/lucenault provided a step-by-step guide to changing the protocol and helping others replicate the fix. If these solutions don’t work, it is recommended that you contact Surfshark support for personalized assistance.
FAQs – Surfshark Not Working in France
Why is my Surfshark not working in France?
There are many reasons why Surfshark might not be working, including connectivity issues, outdated software, and conflicting applications. The network you’re connected to, the VPN server, or your VPN protocol might be experiencing issues. You might also be connecting from a place that restricts VPN use.
Why is Surfshark not working on my browser in France?
Surfshark might not work in your browser for several reasons, including issues with your browser, the extension, or your connection. Try reinstalling the Surfshark extension or use the extension in a different browser. Additionally, try opening the browser’s Incognito mode. Disable any antivirus programs or ad blockers that might interfere with the extension.
Why is Surfshark blocking everything in France?
Some apps might have taken over network control on your device, interfering with Surfshark or any other VPN connection. This includes other VPNs, firewalls, file-sharing apps, and anti-virus software. Try disabling these applications to see if that resolves the issue.
Why has Surfshark stopped working in France?
If Surfshark has stopped working despite checking network connections, disabling antivirus, and uninstalling other VPNs, consider fully reinstalling the app. An outdated Surfshark application might struggle to establish a connection, so reinstalling could resolve the issue.
Why isn’t Surfshark opening in France?
If Surfshark isn’t opening, consider trying the Surfshark extension on a different browser like Firefox or Edge, especially if you’re using Chrome. Sometimes, the issue may be with the browser rather than the extension itself. Reinstalling the Surfshark VPN extension on your browser could also help resolve the problem.
How do you reset Surfshark in France?
To reset Surfshark, open the app and navigate to Settings > Help > Diagnostics > Restore original settings. This action will provide a fresh start for the app and should resolve any background service issues.
Which VPN is better than Surfshark in France?
For those prioritizing transparency, privacy, and user-friendliness, ExpressVPN is the top recommendation over Surfshark. ExpressVPN is renowned for its transparent practices, robust privacy features, and intuitive user interface, making it an ideal choice for individuals seeking a seamless and secure VPN experience.
Conclusion
Experiencing the Surfshark website not working can be frustrating. However, the tips and tricks mentioned above resolve the Surfshark not working in France issue swiftly. If these steps don’t work, contact Surfshark’s support team, who can assist in resolving the technical problems.
If problems persist, considering a Surfshark alternative like ExpressVPN might be worthwhile. ExpressVPN excels in various aspects and offers a risk-free trial through its 30-day money-back guarantee.
