Ace VPN Review 2019
Nothing impressive about Ace VPN. Offers a handful 50 servers, doesn't work with Netflix and costs $5.95/month. It manages to get only 2 star ratings.
Ace VPN offers limited 50+ servers in 26+ countries. It is based in the United States, a part of a 5 eyes country, and doesn’t unblock Netflix.
It does not keep logs, that is a bit of a compliment but again their server speed is just about average to say the least.
If Ace VPN users have some queries, they cannot reach their support staff because there is no Live Chat support.
Read this Ace VPN review to find out why this VPN isn’t worth buying.
To look for a better VPN, head over to VPN reviews and pick your own service provider.
My Rating Criteria
Here is a list of factors upon which I have based my Ace VPN review. Let’s have a look at them:
- Pricing – How much does Ace VPN cost?
- Security – Encryption & features
- Jurisdiction – Is it located in a 5-eyes country?
- Speed – How fast is Ace VPN?
- Streaming – Does it work with Netflix?
- Leaks – Does it leak IP, DNS & WebRTC?
- Trustworthiness – Logs, Audit report, CDT & Warrant Canary
- Compatibility – App Experience and supported devices
Pricing – How much does Ace VPN cost?
AceVPN has expensive pricing plans for both Premium VPN Plan and Ultimate VPN plan.
- Premium VPN at $5.95/month for a 3-year plan
- Ultimate VPN at $15.00/month for a 3-year plan
- Unblock TV/ Smart DNS (Free)
The free Smart DNS isn’t actually free. It comes as a free option when you purchase either the Premium or Ultimate VPN package.
Here is a detailed guide on VPN cost and prices comparison.
Privacy enthusiast reading this AceVPN review will be happy to learn that it offers a Bitcoin option.
Along with that, it includes some conventional methods.
Here are the ways in which you can pay AceVPN.
- Mail in Payment
In addition, the users can also make payments through cheque they can draw on US bank account.
Ace VPN has only 7-days money-back guarantee. This is no doubt falls short of the industry’s 30 days refund policy.
If you have availed the service and it has not come up to the expectations of yours, you can claim for the refund.
Security – Encryption & features
Ace VPN offers a decent and industry standard VPN encryption i.e. 256-bit.
Also, I learnt that it offers OpenVPN, L2TP/IPsec, IKEv2, PPTP and Stealth VPN protocols.
The OpenVPN protocol offers anonymity to the users through 256-bit military grade encryption.
Likewise, PPTP protocol is suitable for enhanced video streaming but does not provide required level of security. The L2TP uses IPsec protocol in combination that offers 256-bit encryption to the subscribers.
The tunneling protocol feature of AceVPN is extremely impressive.
Nowadays, Kill Switch is a given feature. It accompanies all VPN services that are worth their salt.
Still, privacy enthusiasts will understand that a custom kill-switch is no ordinary feature.
It prevents IP leaks in worst-case scenario when your VPN connection drops.
This could literally be a matter of life and death if you’re in an authoritarian country like China.
Works with TOR
The Onion Router (TOR) always swims in controversy. This is the reason many VPNs steer clear of this tool.
AceVPN is not one of those providers.
It embraces TOR, thus catering to Netizens who are simply not satisfied with just a VPN.
Jurisdiction –Is it located in a 5-eyes country?
Ace VPN is based in the United States (falls under 5 eyes country). It means, it will share your data with US authorities if asked upon.
Countries that fall under 5 eyes, 9 eyes, or 14 eyes countries are bound to share intelligence to authorities.
Any VPN located in the US is at a disadvantage.
Something that disappointed me while writing this AceVPN review was its server count. This is because the provider is offering 50+ server in 26+ countries all over the world.
These numbers can hardly match with the ones boasted by the likes of Ivacy VPN, which has thousands of servers.
AceVPN will have to cater the requirements of its subscribers by offering more server locations in future.
Have a look at our guide that specifies which VPN offers obfuscated servers.
Speed – How fast is Ace VPN?
Ace VPN speed is just about average. It isn’t fast and it isn’t too slow.
It is common knowledge that every VPN cuts down your speed. But the ones that cut the least are the most preferable.
My internet speed without a VPN was about 30 Mbps.
Internet Speed without a VPN:
Internet Speed with AceVPN:
We see a decline of 44% in speed which is just average.
Streaming –Does it work with Netflix?
Ace VPN does NOT unblock US Netflix. It does not have a vast US server network that unblock Netflix streaming website.
Netflix has some strong restrictions that even industry VPN leaders have a hard time unblocking it.
Always get yourself a good VPN to access Netflix without any restrictions.
Readers of this Ace VPN review will be glad that the provider supports the P2P activities without any Ifs and buts.
It means you can select any AceVPN server of your choice if you want to perform torrenting task from anywhere.
Just keep in mind that the free VPN service does not offer P2P/ torrenting activities of the subscribers.
You can explore our guide on best VPN for torrenting to know about the repercussions of torrenting.
How to Setup AceVPN on Kodi?
Kodi has become a one-stop solution that caters all the streaming needs of the users. You can select a VPN for Kodi if you want to secure yourself from legal troubles like DMCA and copyright infringement notices.
Here is how you can setup AceVPN for Kodi on your desired devices straightaway.
- Subscribe to AceVPN from its official website
- Download and install the respective AceVPN on your device
- Provide login details like username and password to activate AceVPN app
- Open Kodi and begin watching your desired content anonymously
Leaks – Does it leak IP, DNS & WebRTC?
It was good to see that Ace VPN passed the IP leak, DNS, & WebRTC test.
I connected Ace VPN to a US server. Here is the screenshot of the proof:
Trustworthiness – Logs and Customer Support
AceVPN does NOT keep connection and usage logs.
But Ace VPN clearly mentions that it does collect personal information. These include:
- Credit/Debit card information
- IP address
“We will not rent, sell or otherwise disclose your personal information to unrelated third parties without your consent.”
There’s an another statement saying:
“We do not log VPN traffic. We do not spy on our users nor monitor their bandwidth or Internet usage.”
Everything seems to look good, but I don’t like the idea of them storing users’ IP address. But other than that, AceVPN has a zero log policy.
If you’re looking to find your VPNs logging policy, you need to look at our guide.
Good Customer Support
Customer service of AceVPN is pretty well rounded with a FAQ, Knowledgebase, Contact Us features. It does NOT have a Live Chat feature.
There are sections like Blog and Redeem Voucher you can explore if you want to solve your queries in a timely manner. However, I was expecting that the provider would offer live chat feature for its users. Sadly, it was not the case with AceVPN.
The blog section provides relevant and updated information about digital privacy issues prevailing in the industry. Furthermore, you can go to redeem voucher section if you want to avail VPN or Smart DNS service.
I hope that the service will include live chat feature on its official website in future. By doing so, AceVPN will be able to attract large customer base in coming years.
Compatibility – App Experience and supported devices
One thing the readers of this AceVPN review will like is its compatibility. Platforms include Windows, Mac, Android, Linux, iOS, Windows Phone, Routers and Gaming Consoles.
It also works on Chromecast, Roku, Blu-Ray players and Kindle Fire TV.
Although this VPN does not have the dedicated client for Windows, it supports the platform through OpenVPN and L2TP.
So, installing AceVPN is bit complicated especially for the casual users.
People with Mac devices can use this VPN through the built-in L2TP support or the third-party Tunnelblick tool.
Although the process is a bit challenging, the payoff makes it worth the effort.
With AceVPN configured, Mac users can browse the internet without worrying about cyber thugs ruining their experience.
Android users walk every nook and corner of the earth.
This makes them the usual target of hackers who generally use public Wi-Fi as hunting grounds.
AceVPN could come to their rescue with its OpenVPN and PPTP support.
You can also read our detailed guide on good VPN for Android to disclose some of the best VPNs in the industry.
There are three ways to use AceVPN on iOS. It can be configured through OpenVPN, L2TP and IKEv2.
When you are done with that, AceVPN anonymize your identity, keeping you safe from cyber thugs.
VPN Comparison between AceVPN and PureVPN
Here is a quick look at the features of Ace VPN when compared with PureVPN:
|Servers||2000+ in 140 Countries||50+ in 26+ Countries|
|Compatibility||All Devices||All Devices|
|Jurisdiction||Hong Kong||United States|
|Logging Policy||Zero Log||Zero Log|
|Customer Support||Live Chat & Email Support||No Live chat, FAQ & Contact Us|
|Trust Pilot Score||9.5||7.6|
Alternatives of AceVPN
AceVPN lacks few things that would make up for a perfect VPN service. So if you’re in search of something else, scroll through the following reviews.
- Review Seed4.me
- Review VPNBaron
- Review VPN99
- Review Seedboxes.cc
- Review AVG VPN
- Review Opera VPN
- Review VPN Gate
- Review VPNBook
- Review PureVPN
- Review Windscribe
No, I do NOT recommend Ace VPN.
Ace VPN isn’t a good choice for a VPN. It doesn’t unblock Netflix, it’s server speed is average, too expensive, and stores your IP address.
Even if it does dot leak IP, it isn’t much of an achievement.
It is also available in the United States (member of 5 eyes country). It can give your IP address to US authorities if presented with subpoena.
All-in-all, this is not a good VPN to recommend.