Reading Time: 7 minutes
Based inCanada [UNSAFE]
Price€7.99/mo
Servers17 (10 Countries)
LogsNo Logs
Multi Login 5 Devices
Refund30 Days
RecommendedNO
WebsiteBetternet.co

Betternet VPN is one of the hugely popular VPN services among with a lot of users in New Zealand. Although Betternet offers a premium version, most users opt for the free version partly because it being a mediocre VPN service in New Zealand.

The reason why I’m calling this VPN service mediocre is that it is based in the United States, it keeps logs, it doesn’t work with Netflix, offers limited servers, is super slow, and has unsatisfactory user reviews.

Even though Betternet is leak-proof, offers secure encryption and protocols, decent apps, and a 7-day free trial, I would still suggest opting for ExpressVPN because it offers more features and affordable prices. Overall, after compiling this Betternet review in New Zealand, I’ve given this VPN service a 3.0/5.0 stars rating.

Betternet Review in New Zealand: My Rating Criteria

Betternet Review in New Zealand – I tested Betternet based on the following nine (9) steps ranking criteria:

  1. Jurisdiction – Where is Betternet located?
  2. Security – Is Betternet safe in New Zealand?
  3. Leaks – Does Betternet leak your IP, DNS & WebRTC?
  4. Servers – Is Betternet VPN good for torrenting in New Zealand?
  5. Speed – Is Betternet fast in New Zealand?
  6. Compatibility – Which devices can I use Betternet with in New Zealand?
  7. Pricing – Is Betternet expensive in New Zealand?
  8. Trustworthiness – Trustpilot Ratings, Reddit Reviews & Support in New Zealand

Jurisdiction – Where is Betternet located?

According to Betternet Review in New Zealand, Betternet LLC is based in the United States, which if you don’t know, is a major part of the intelligence-sharing alliance called the five eyes. This puts Betternet in an unsafe jurisdiction as law enforcement agencies can legally demand user logs and other information. This is quite concerning and definitely taints the reputation of this VPN provider.

Security – Is Betternet safe in New Zealand?

According to Betternet review in New Zealand, Betternet VPN is partially safe. Even though this VPN provider offers OpenVPN with AES 256-bit encryption and IPsec with AES 128-bit AES-CBC encryption, it still lacks a Kill Switch and an Ad-blocker. Both OpenVPN and IPsec are solid options for anyone looking to secure their online privacy in New Zealand.

OpenVPN is a reliable tunneling protocol that has the means to secure you in the most hostile digital environments. IPsec, on the other hand, has its own set of strengths. However, there is absolutely no way of confirming if the VPN even utilizes these tools. Even more confusing is the fact that Betternet VPN mentions nothing about encryption and protocols on their website.

Does Betternet keep logs in New Zealand?

Yes, Betternet does keep user logs in New Zealand. Although the company doesn’t mention anything about usage logs in their privacy, it clearly mentions that they store connection logs. Here’s what Betternet VPN stores:

  • Account information: Name, username, email address, and password.
  • Billing and payment information: Billing name, billing contact details (street addresses, email addresses), and payment instrument details.
  • Identity verification information: Email addresses or phone numbers

Does Betternet offer a Kill Switch feature in New Zealand?

No, as disappointing as it may sound, Betternet VPN doesn’t come with a built-in Kill Switch in New Zealand. The lack of a Kill Switch can be seriously risky in case your VPN connection abruptly drops. And since Betternet keeps logs as per its privacy policy, the lack of a Kill Switch feature makes this VPN even less safe in my opinion.

Leaks – Does Betternet leak your IP, DNS & WebRTC?

No, Betternet VPN is actually leakproof. In my leak test, Betternet performed quite well and showed no sign of IP, DNS, and WebRTC leaks.

IP Leak:

To test IP leaks, I connected to the Singapore server. As you can see from the screenshot below, Betternet is not leaking my actual IP address.

Betternet-IP-Leak-Test

DNS Leak:

After the IP leak test, I performed a quick DNS leak test and Betternet passed without any issues. The screenshot below clearly shows that I’m using Betternet VPN’s DNS server which is great.

Betternet-DNS-Leak-Test

WebRTC Leak:

Lastly, I also checked for WebRTC leaks using the Singapore server and Betternet VPN passed this test too which really surprised me, to say the least.

Betternet-WebRTC-Leak-Test

Virus Test:

To go the extra mile, I also performed a quick virus test and I found no hidden malware within Betternet VPN.

Betternet-Virus-Test

Servers – Is Betternet VPN good for torrenting?

No, not even the premium version of Betternet is not good for torrenting according to our analysis and in-depth Betternet Review in New Zealand. That’s because Betternet is plagued with inconsistent speeds and abrupt connection drops. Like many other aspects of Betternet VPN, the proper server count remains a mystery. What we do know is that premium subscribers can access servers from 10+ virtual locations.

Betternet has servers in the US, UK, Australia, Canada, Germany, Japan, Netherlands, France, Hong Kong, and Singapore. In comparison, CyberGhost covers 89 countries but then again, it doesn’t have a free version.

Speed – Is Betternet fast in New Zealand?

No, Betternet is excruciatingly slow. More specifically, when I connected to its Singaporean server using my 30 Mbps internet connection, I received just 4.09 Mbps download speed:

betternet-speed-test-result-Singaporean-server

As you can see, that’s a decline of almost 90% in speed. For more consistent results, I also performed speed tests on the UK and US servers as well. With the US server, I only managed to achieve 2.55 Mbps download speeds.

betternet-speed-test-result-us-server

With the UK servers in New Zealand, I managed to get even worse downloading speeds with ridiculously high pings.

betternet-speed-test-result-uk-server

Overall, Betternet is sluggishly slow and delivers unsatisfactory speeds.

c

No, when it comes to streaming, Betternet failed to unblock US Netflix, BBC iPlayer, and even Hulu. When I tried to unblock the US Netflix show “Grey’s Anatomy” after connecting to the US server, I received the following error message on my screen.

Betternet-Netflix-Incognito-Mode-Error

Even after switching multiple US servers, I still wasn’t able to get past the geo-restriction error. The same happened when I tried to unblock BBC iPlayer and Hulu with Betternet.

betternet-not-working-with-bbc-iplayer-and-hulu

No matter how many times I switched servers or clear my web browser history, I still came across the annoying geo-restriction error. Overall, Betternet failed miserably.

Compatibility – Which devices can I use Betternet with in New Zealand?

Betternet works with Windows, macOS, Android, iOS, Chrome, and Firefox in New Zealand. To be honest, I liked Betternet apps a lot. It does not offer a comprehensive list of features but at the same time, it makes an app quite user-friendly. Once you have downloaded the app, you just have to press the Connect button, which I think is quite convenient.

Betternet for Windows Hands-on Experience

For Windows, Betternet offers a simple user interface. Although you don’t get a ton of options or features, in terms of performance Betternet works quite well.

Betternet-user-interface-for-windows

In the app, you can use a simple one-click connect button to quickly connect to a VPN server. You can also see the elapsed connection time at the bottom of the app window as well, which is quite convenient.

Betternet for macOS Hands-on Experience

Similar to the Windows app, Betternet also offers an easy-to-use app for macOS as well. Again the interface is clean and allows users to quickly connect to the server of their choice with just a click of a button.

Betternet-user-interface-for-macOS

Betternet for iOS user experience

As for the iOS app, it works great. Now I’m not saying this VPN is secure, I’m just saying that its apps work great. The Betternet iOS app also has a simple user interface with a quick connect and disconnect button.

betternet-user-interface-for-iOS

Betternet for Android user experience

Lastly, I also get to play around with Betternet’s Android app and it also worked quite well. Although I like the iOS version better because it’s faster.

Betternet-user-interface-for-android

Pricing – Is Betternet expensive in New Zealand?

Yes, judging by its monthly plan which costs $12.99/mo, Betternet is quite expensive in New Zealand. But in its defense, it does offer an absolutely free version for 7 days. Here is the list of the pricing plans that Betternet currently offers:

Despite costing so much, Betternet lacks features and offers few servers. As for the free version, it comes with a few caveats. Here are the limitations of the free version in New Zealand:

  • 500 MB daily bandwidth limit
  • Access to US servers only
  • No access to popular streaming services without a premium subscription
  • Annoying advertisements
  • No access to email support
  • Allows only one device per account

Payment Method and Refund Policy in New Zealand

Betternet only accepts payment via Play Store, iTunes, and Credit Cards in New Zealand. There is no PayPal or Bitcoin option available which is really disappointing. As an ardent advocate of anonymous paying methods, I strongly hope the providers make room for cryptocurrencies in the future.

As for refunds, Betternet offers a 45 day money-back guarantee for “Premium” subscriptions. However, their refund process can be quite confusing as you purchase their apps not from their website, but from Apple App Store, Android Play Store, and so on and so forth.

One precondition which I find quite hilarious is the fact that you cannot consume more than 50 MB of data. Yes, only 50 MB of data to test out the service. Without any doubt, the refund policy of Betternet is not straightforward or reassuring at all.

Trustworthiness – Trustpilot Ratings, Reddit Reviews, Support & Transparency in New Zealand

Betternet has a good Trustpilot rating in New Zealand. In fact, it has a 3.9-star rating. 53% of users have rated Betternet as Excellent.

Betternet-vpn-trustpilot

Betternet Review Reddit

As far as its reputation on Reddit goes, users have given mixed reviews about its performance. Here’s one Reddit comment suggesting users stay away from free VPNs like Betternet and only stick with reputable paid VPN services.

user-comment-to-stay-away-from-free-vpns-on-Reddit

Here’s another Reddit comment labeling Betternet as “Garbage“:

Reddit-bad-comment-about-betternet-vpn

Overall, not many people seem like Betternet VPN over at Reddit.

Customer Support

At present, Betternet does not offer a 24/7 live tech support feature in New Zealand. Regardless, the provider offers various options including:

  • knowledge-base area
  • FAQs section
  • E-mail ticketing system

This is how users can get an instant solution for common queries through the FAQ section. Besides, the email query system aims to provide a detailed solution for complex issues faced by subscribers.

You can also contact the providers through FacebookTwitter, and Instagram.

For this Betternet VPN review 2022, I decided to evaluate their customer support and dropped off a query inquiring about the offered protocols.

Unfortunately, I received no response from them until the next day. This shows that providers have much room for improvement in their customer service.

Betternet Review in New Zealand: Comparison between ExpressVPN and Betternet

If you want to compare ExpressVPN and Betternet in New Zealand, have a look at the below-described comparison table:

FeaturesExpressVPNBetternet
Price NZ$11.75/mo (US$ 6.67/mo) (Save 49% and get 3 extra months FREE with 12-month plan)$13.08/mo
Servers3000+ in 94 Countries17 in 10 Countries
CompatibilityAll DevicesWindows, Android &
iOS
JurisdictionThe British Virgin IslandsUnited States
Logging PolicyZero LogsKeeps Logs
Customer SupportLive Chat & Email SupportFAQs, Knowledgebase & Email
Trust Pilot Score4.63.9
WebsiteExpressVPN Betternet

Betternet Review in New Zealand: Alternatives to Betternet

In case you want to use VPNs with more other than Betternet in New Zealand, read our below-mentioned reviews:

Do I Recommend Betternet in New Zealand?

No, I don’t recommend Betternet VPN in New Zealand.

At the time of writing this in-depth Betternet Review in New Zealand, I came across multiple issues. While there are a few pros of this VPN service, there are far more cons associated with it. Not only is it expensive compared to other VPNs like ExpressVPN, but it also lacks features like Kill Switch and Ad-blocker in New Zealand.

Not only that, Betternet keeps logs and doesn’t even work with Netflix and other popular streaming services in New Zealand which is quite disappointing. Overall, I’ve given Betternet 3.0/5.0 stars simply because it offers a 7-day free trial.

But if you want a secure VPN in New Zealand that can deliver all-rounder performance, I suggest you check out the Betternet alternatives in New Zealand mentioned above or our VPN reviews.