NordVPN Not Working in Italy: Quick Troubleshooting Tips

  • Last updated May 9, 2024
  • written by

NordVPN, known for its robust security and privacy, is highly dependable and boasts millions of users. Nonetheless, some users have encountered issues, specifically with connecting to servers.

This doesn’t imply that NordVPN is inferior or should be avoided. Like any best VPN for Italy, it can experience technical difficulties, which are not uncommon. In this article, I’ll explore solutions for NordVPN not working in Italy and provide guidance on troubleshooting.

Before we delve into that, you may want to review my comprehensive test of NordVPN. The service has introduced significant enhancements recently. Take a look to discover the new capabilities. Now, let’s focus on addressing the problem of NordVPN not connecting to a server (and other related issues).

On a side note, if basic troubleshooting strategies don’t resolve the issues, you can always restart NordVPN. This method works across all devices, including macOS, Linux, Windows, Android, and iOS. Although on Windows, macOS, and Linux, you must completely close NordVPN and terminate all related background processes before restarting.

NordVPN Not Working in Italy [Quick & Easy Fixes]

Here are quick yet practical solutions I recommend to address various NordVPN not working in Italy scenarios, from NordVPN connects but no internet to NordVPN streaming issues:

  1. Verify Internet Connections: Always start by checking for any network-related problems, as minor disruptions can affect NordVPN’s performance.
  2. Check Your Credentials: Ensure your credentials are valid to avoid login issues.
  3. Change Server: If a particular server isn’t cooperating, switch to another. NordVPN boasts a vast server network, so there are plenty of options.
  4. Check and adjust VPN Port: Some network configurations require specific VPN ports to be open.
  5. Try Different Protocols: Experiment with different protocols. NordLynx is my top suggestion for its blend of speed and reliability.
  6. Reset the App: Restore NordVPN to its default settings to address potential setup issues.
  7. Disable/Re-enable TAP Adapter: Inspect the TAP adapters to ensure they are properly enabled and functioning.
  8. Disable firewall: Firewalls can block VPN connections. Temporarily disabling it could identify if it is the cause of the problem.
  9. Try Different DNS: A different DNS address resolves NordVPN DNS not working issues; if smart DNS is not working with NordVPN.
  10. Check Software issues: Look for the server status to confirm is NordVPN down.
  11. Check for App Updates: Go to the settings and enable auto-update.
  12. Restart the App: A simple restart can often work wonders. It’s a quick and straightforward fix that resolves many hiccups.
  13. Update the App: Outdated software can lead to NordVPN Windows 11 not working errors and other operating system-specific issues.
  14. Check Multilogins: Verify the number of devices connected to the NordVPN app.
  15. Reach out to Customer Support: When in doubt, NordVPN’s customer support is always there to assist.

Note: If you still fail to tackle problems with NordVPN, it might be time to switch to ExpressVPN. It has been ranked as the top VPN in 2024.

How to Fix NordVPN Not Working in Italy

Your NordVPN app can stop working in Italy due to a lot of reasons. One common problem is the 1001 error during installation. This error occurs when you download the NordVPN app on Windows 7. Please be sure that you are using the 4.8 version of .NET Runtime.

You can also try disabling your firewall or antivirus and reinstalling the NordVPN app if Netflix NordVPN not working. While some issues, like NordVPN split tunneling not working, are easy to fix, others are hard. Here are a few solutions to try when you find NordVPN not working on Windows 10 and all its other versions:

1. Check Internet Connection

Before delving into more complex solutions, check if the internet connection is at fault for the NordVPN browser not working issues. A consistent internet connection is the foundation for NordVPN’s functionality. If the connection is unreliable, NordVPN won’t connect, leading to a frustrating user experience.

Here’s what I usually do to ensure my internet is up to par:

  • Restart the modem or router: This classic step can resolve temporary connection issues.
  • Test the connection with other devices: To rule out device-specific problems, try connecting to the internet using a different device.
  • Check for ISP issues: Sometimes, the problem lies with the Internet Service Provider. A quick call can confirm if any outages or maintenance activities are disrupting the service.

2. Check your NordVPN Account Credentials

If you’re using NordVPN on your router, ensure you’ve entered the correct credentials, which differ from your regular VPN account credentials. Using the wrong credentials will cause a NordVPN login not working error and will stop you from connecting to a server.

You can easily check and get the correct ones by visiting the user control panel of this VPN after logging in. Under Dashboard, click NordVPN on the left. Scroll down to Advanced Configuration and find your credentials in the section of Service credentials (manual setup). 

3. Try Different Server Locations

When NordVPN is down or not connecting, switching to a different server can often resolve the issue. I usually find that server-related problems can cause issues, including slow speeds or trouble accessing certain websites.


This VPN offers thousands of servers worldwide.

To combat the NordVPN failure to connect to a server, I take the following steps:

  • Select a different server: With over 6000 servers in NordVPN’s network, there’s always another option to try.
  • Choose a server closer to your location: Proximity can enhance connection speeds and stability.
  • Utilize NordVPN’s recommended servers: The app often suggests optimal servers based on your needs, which can be particularly helpful.

4. Check if the Correct Ports are Open

NordVPN primarily uses UDP ports for its connections. Users might encounter a NordVPN connection timed-out error if these ports are blocked. To resolve NordVPN blocking internet access, access the router or firewall settings and open the specific ports.

Here’s how I check and open these ports to resolve NordVPN not connecting problems on Windows and Mac:

For Windows:

  1. Access the Start menu.
  2. Search for “Windows Defender Firewall” and select the top result.
  3. Navigate to Advanced Settings and go to Inbound Rules.
  4. Click on New Rule and choose the Port option.
  5. For problems with OpenVPN TCP, select TCP and enter 443 as the port number.
  6. Proceed with “Allow the connection,” check the Domain, Private, and Public boxes, and finalize by naming your rule and clicking Finish.
  7. Repeat these steps for any additional ports.

For Mac:

  1. Open System Preferences.
  2. Navigate to Security and Privacy, then to Firewall, and choose Firewall Options.
  3. Use the “+” sign to add a new rule.
  4. Select NordVPN, click Add, and ensure “Automatically allow built-in software to receive incoming connections” is activated.
  5. Click OK to complete the setup.

5. Change VPN Protocols

Switching VPN protocols often do the trick for NordVPN Netflix not working or any other platform. NordVPN primarily uses NordLynx, built around the WireGuard and OpenVPN protocols. If NordVPN is down or not connecting, toggle between these protocols to find a stable connection.


Here is how to Change Protocols in NordVPN:

  1. Open the NordVPN application and navigate to ‘Settings.’
  2. Find the ‘Auto-Connect‘ section and disable the option “Choose a VPN protocol and server automatically.”
  3. Manually select either OpenVPN TCP UDP or NordLynx, depending on what was previously selected.

6. Reset the App

I’ve found that sometimes, the simplest solution for NordVPN not opening problem is to reset the app. This can fix various issues, from NordVPN not launching to server lists not appearing. To reset the app, I follow these steps:

  • Open your NordVPN app > click Settings.
  • Scroll down to find Advanced Settings > Run Diagnostics Tool.


  • A new window will open with the “Reset app” tab. Click on it
  • Once you click reset, NordVPN will restore default settings. Try connecting to the servers, and the issue should be resolved.

7. Disable/Re-enable TAP Adapter

Occasionally, the TAP adapter on Windows might be the source of NordVPN connection issues. A straightforward fix is to disable and re-enable the TAP adapter, a network driver pivotal for VPN connections.


Here’s what you need to do:

  • Close the NordVPN application completely, ensuring all processes are terminated.
  • Access the Control Panel and navigate to Network and Internet > Network and Sharing Center > Change adapter settings.
  • Identify the TAP-NordVPN Windows Adapter and right-click on it.
  • Select ‘Disable‘ and wait a moment.
  • Right-click on the disabled adapter again and choose ‘Enable.’

8. Resolve Antivirus and Firewall Conflicts

At times, NordVPN might encounter barriers in the form of a firewall, leading to NordVPN not launching scenarios. Firewalls block unauthorized access, but they also inadvertently block VPN connections.

To counteract this, ensure that NordVPN is included in the list of exceptions in firewall settings. This preventive measure helps avoid situations where users find NordVPN connected but with no internet connection.

  • Add NordVPN as an Exception: Add NordVPN to the list of allowed apps in your antivirus settings under ‘exceptions’ or ‘exclusions’ to prevent it from being blocked.
  • Temporarily Disable Antivirus and Firewall: Disable these security features temporarily to see if NordVPN starts to work. Remember to re-enable them after this test.
  • Check and Open VPN-Specific Ports: OpenVPN uses ports 443 for TCP and 1194 for UDP. Adjust your firewall settings to allow traffic through these ports for NordVPN.

9. Update DNS Server Configuration

Sometimes, despite being connected to NordVPN, the internet might not be accessible, posing the question, “Why does NordVPN not work anymore?”. This can happen if the DNS settings are not correctly configured, causing NordVPN smart DNS not working error.


To optimize DNS settings, follow the steps below:

  1. Launch NordVPN and navigate to the settings menu.
  2. Click on the ‘Connection’ option.
  3.  Choose “Use Custom DNS” and toggle the switch to ON.
  4. Input your preferred custom DNS addresses.
  5. Ensure the changes are saved, and the custom DNS is active.

Manually configuring DNS settings to use NordVPN’s recommended servers can prevent DNS leaks and ensure the internet experience remains uninterrupted while connected to the VPN.

10. Check VPN Software Issues:

VPN software, including NordVPN, can sometimes experience bugs or crashes. To minimize problems, ensure your VPN app is up-to-date. NordVPN regularly tests and updates its software to fix bugs promptly.

If issues persist, try resetting or reinstalling the software. Additionally, closing background programs and freeing up disk space can improve performance. If your VPN settings are causing issues, resetting them to default might help.

11. Check for App Updates

A common issue with NordVPN failing to connect often stems from not updating the app. Sometimes, users may also turn off auto-updates, which stops the VPN from getting the latest version.

What’s the fix? Turn on auto-updates and ensure they install correctly! On desktop platforms, navigate to Settings, go to General, and activate the option “Allow background processes.” This setting permits app updates, allowing NordVPN to download and install any updates automatically.


For iOS and Android devices, updates are typically announced via notifications. If you don’t receive notifications, manually check for updates in the Apple Store or Google Play. After updating the app, give it another try. Everything should now function smoothly.

12. Restart NordVPN App

When stuck with NordVPN on Firestick in Italy or any device, sometimes all it takes is a quick restart. Restarting the client can clear out any temporary glitches and is a good general practice when troubleshooting NordVPN can’t connect:

  1. Ensure that all NordVPN processes are completely terminated. This can be done through the Windows Task Manager or the Mac Activity Monitor.
  2. Uninstall NordVPN using the standard removal method for the respective operating system.
  3. After that, reboot the system to clear any temporary configurations that might be lingering.
  4. Then, download the latest version of NordVPN directly from the official website to use the most up-to-date and secure version.
  5. Finally, log in to see if the issues have been resolved.

13. Reinstall the Updated App

Regular updates can resolve unexpected glitches and enhance performance. To stay updated, check for the latest version on the app store or enable automatic updates in NordVPN’s settings. This way, issues like the ones on NordVPN Windows 11 not working can often be avoided as patches and improvements are regularly rolled out.

  1. Open the NordVPN app.
  2. Look for a settings or options menu within the app.
  3. Find an option labeled ‘Check for Updates’ or something similar and select it.
  4.  If an update is available, follow the prompts to download and install it.
  5. Close and reopen the app to ensure the update takes full effect.

14. Crossing Multi-Login Limit

NordVPN supports 10 simultaneous connections. If you are running a VPN on multiple devices and facing NordVPN not logging in issues, you might have exceeded the number of connections. Try logging out of NordVPN from any device where you don’t need it and see if that enables you to use NordVPN on your desired device.

15. Contact the NordVPN Support Team

When all else fails, turn to the NordVPN support team. Their customer service is highly responsive and knowledgeable. Here’s how I would approach when encountering persistent NordVPN down issues and nothing else seems to work:

  1. Navigate to the NordVPN website and locate the “Support” section.
  2. Utilize the live chat feature for immediate assistance, which I’ve found available 24/7.
  3. Prepare to describe the issue in detail, including any error messages and the troubleshooting steps already undertaken.
  4. Follow the guidance the support team provides, which may include remote assistance or advanced troubleshooting techniques.

What to Do if Nord VPN Still Not Working in Italy?

If NordVPN still isn’t working after all your efforts, consider getting ExpressVPN. It’s superior to NordVPN and could prove more reliable for your specific requirements.


ExpressVPN is renowned for its reliable performance and speeds exceeding NordVPN’s. Its Lightway protocol is exceptionally versatile, making it ideal for streaming, torrenting, bypassing censorship, and general web browsing.

This provider boasts servers in 105 countries, offering a broad geographic reach. Although it has fewer servers compared to some competitors, ExpressVPN’s 10 Gbps servers are highly capable.

During my ExpressVPN speed test in Italy, it showed download speeds of 89.42 Mbps and upload speeds of 84.64 Mbps on a 100 Mbps connection, ensuring buffer-free 4K streaming quality.


These speeds allowed for buffer-free 4K streaming.

ExpressVPN offers robust protection against data breaches and connection throttling and offers easy installations for several operating systems, including macOS, iOS, Windows, Linux, and FireOS.

In 2024, ExpressVPN remains a top choice due to its impressive features, including Parental Control, Advanced Protection, and SmartDNS.

ExpressVPN is noted for its user-friendly interface for those new to VPNs, making it particularly suitable for beginners. It is slightly more expensive, but the annual plan includes a 49% discount and 3 free months, making it a valuable deal. You also get 8 simultaneous connections.

For more details, check out my complete ExpressVPN review in Italy.

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  • Servers 105 countries to bypass geo-restrictions
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NordVPN Platform-Specific Connectivity Issues in Italy

While the troubleshooting procedures for NordVPN are generally the same across platforms, some issues are always unique to one platform, recur more frequently on a certain platform, or are simply due to inherent differences between the apps for different platforms. This is why I have provided below some platform-specific troubleshooting tips:

Fix NordVPN Connectivity Issues on Windows in Italy

Here are some NordVPN not working Windows 10 troubleshooting tips:

  1. Ensure Proper Configuration: Double-check that NordVPN settings are correctly configured for optimal performance.
  2. Reset the NordVPN App: Restore NordVPN to its default settings to address potential setup issues.
  3. Check TAP Adapters: Ensure TAP adapters are enabled and functioning correctly in your network settings.
  4. Configure TAP Driver: Reinstall or update the TAP driver to ensure proper communication with the network.
  5. Address Connectivity Issues: Troubleshoot general internet connectivity to rule out broader network problems affecting VPN use.

Troubleshoot NordVPN Not Working on Mac in Italy

Although NordVPN is known as one of the best VPNs for Mac in Italy, you may still encounter issues reconnecting it; here are steps to solve the problems with NordVPN:

  1. Try connecting to a different server location.
  2. Close and relaunch the NordVPN app.
  3. Ensure you have the latest version of the NordVPN app installed.
  4. Check your firewall or antivirus settings for potential VPN blocking and permit NordVPN if necessary.
  5. Clear your browser cache and cookies.
  6. Switch to the TCP connection protocol within the NordVPN app settings.
  7. Change your DNS servers to Cloudflare DNS ( and
  8. Use Obfuscated Servers (found under Specialty Servers) to bypass potential VPN restrictions.

NordVPN Not Working in Italy on Android

To resolve NordVPN not working in Italy on Android, follow these steps:

  • Uninstall and reinstall the app from the Play Store.
  • Switch between UDP and TCP protocols.
  • Connect to different servers.
  • Manage Streaming App: If using a streaming service, force stop the app, clear its cache, and restart it.
  • Reset Android Network Settings by Open device Settings, tap General Management, and select Reset.
  • Configure DNS: Set your device’s NordVPN DNS addresses to and

How to Fix NordVPN Not Connecting on iOS in Italy

To troubleshoot NordVPN iPhone not working and other connectivity issues on iOS, follow these steps

  • Switch between UDP and TCP connection protocols.
  • Try connecting to different servers.
  • Uninstall and reinstall the NordVPN app.
  • Disable Threat Protection: Ensure the Threat Protection feature is turned off in the app settings.
  • If the issue persists, reset your Wi-Fi network settings and reconnect as follows: Open the Settings app. Go to General > Reset and select Reset Network Settings.

Note: This NordVPN not working in Italy iOS reset will clear all cellular, VPN, APN, and Wi-Fi network settings and passwords you’ve used.

NordVPN Alternatives in Italy

Tried all the methods above, and NordVPN Italy is still not working on your device. Maybe it’s time to try a different VPN. For instance, here’s how NordVPN compares to CyberGhost, Surfshark, and ExpressVPN, three other premium VPNs:

VPNs ExpressVPN CyberGhost surfshark-logo
Price EUR6.2/mo (US$ 6.67/mo) - Save up to 49% with exclusive 1-year plans + 3 months free EUR1.89/mo (US$ 2.03/mo) - Save up to 84% with exclusive 2-year plans + 4 months free EUR2.31/mo (US$ 2.49/mo) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee
Server Locations 105 countries 100 countries 100+ countries
Customer Support 24/7 live chat & email 24/7 live chat & email 24/7 live chat & email
Logging Policy Zero Logs Zero Logs Zero Logs
Jurisdiction The British Virgin Islands  Romania The Netherlands
Netflix unblocking Strong Strong Strong
Free Trial ExpressVPN free trial CyberGhost free trial Surfshark free trial
Refund 30 days money-back guarantee 45 days money-back guarantee 30 days money-back guarantee
Reviews ExpressVPN review CyberGhost review Surfshark review

What Do Redditors Say About NordVPN Not Working in Italy?

While NordVPN is generally considered a reliable option for streaming, some users have encountered issues. Common NordVPN not working in Italy Reddit complains that after installing the app, they could connect to a server but lost internet access. This problem has been echoed by other users as well.

Additionally, there have been instances where NordVPN abruptly ceased functioning; users could connect to a server but again experienced no internet connectivity. This issue appears specific to Windows PCs, as iPhone users have not reported it.

Despite these challenges, it’s important to acknowledge that no service is flawless. My experiences with NordVPN have been positive, finding it a reliable and secure VPN service. However, conducting thorough research before settling on a VPN provider is advisable.

FAQs — NordVPN Not Working in Italy

Yes, NordVPN works in Italy. Its extensive presence ensures robust security and high-speed internet access. Additionally, NordVPN provides more than 6000+ servers globally, allowing users to browse the internet without restrictions.

If NordVPN is not connecting from Italy, log out and log back into your NordVPN account. If that doesn’t resolve the issue, uninstall the app, reboot your device, and reinstall the app. After these steps, try connecting to a server again. This should help establish a connection.

Yes, firewalls and antivirus programs can block NordVPN’s connection. To prevent this, users should add NordVPN as an exception in their firewall and antivirus settings. This ensures that NordVPN’s necessary ports and executables are allowed through, providing uninterrupted service.

For connection issues on specific devices, NordVPN users should try switching servers or protocols, ensuring the app is up-to-date, checking device-specific settings, or resetting network settings. If the issue persists, contacting NordVPN’s 24/7 customer support is recommended for tailored assistance.

If NordVPN isn’t auto-connecting, it could be due to a misconfigured setting or software glitch. Make sure the auto-connect feature is enabled in settings and that the app is up-to-date. Sometimes, a simple restart of the app or device can solve the issue.

If NordVPN isn’t working with Netflix, it might be due to Netflix detecting and blocking the VPN server IP. Try switching to a different server or contact NordVPN support for server recommendations that work with Netflix. Ensure your NordVPN app is updated to the latest version for optimal performance.

An unstable internet connection or a problematic server may cause frequent disconnections. Switching to a different server or protocol, like NordLynx, can improve stability. Additionally, checking your device’s power settings to ensure the VPN isn’t being disabled can help maintain a consistent connection.

To allow NordVPN through your firewall, follow these steps:

  1. Locate the rules in your firewall software, usually within the application settings.
  2. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-nordvpn.exe in your antivirus application. You can typically find this option in the application’s settings.

If NordVPN is not working in Italy on your phone, it might be because your account is not active, there is a problem with the TCP and UDP protocols or an issue with the app installed on your phone. To address the issue of NordVPN not working on your phone, follow these troubleshooting steps:

  1. Ensure your account is active and up-to-date.
  2. Switch between TCP and UDP protocols to see if it resolves the problem.
  3. If the issue persists, consider uninstalling and reinstalling the NordVPN app on your phone.

NordVPN is not working on FireStick in Italy might be because the app cache is full. If NordVPN is not working on your FireStick, a potential solution is to clear the app cache to free up space. This process applies to the NordVPN app and the streaming app you’re attempting to use. To clear your app cache on Firestick, navigate to Settings > Applications > Manage Installed Applications.


NordVPN is one of the biggest VPN providers in the industry, but it isn’t free from bugs and errors. However, with the fixes mentioned above, you can easily resolve any NordVPN not working in Italy issues that you may experience.

That being said, if you’ve had enough of this VPN and want to try something else, you can cancel NordVPN and request a refund in Italy within the 30 days.

So there you have it. Let me know in the comments below if any of my tips worked for you or if there’s nothing you’d like to share about your experience with NordVPN. If you want to learn more about this VPN, check out my NordVPN review in Italy.

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