Reading Time: 6 minutes
NordVPN-not-working-in-Hong Kong

If you don’t find NordVPN working properly, then you can do multiple things to fix these issues. These include connecting to a new server, disabling the firewall, altering your network settings, and reinstalling the VPN app. However, if none of the fixes work, you’ll need to switch to a different VPN provider.

NordVPN is one of the most widely used VPN apps in the market. However, like other VPNs, its apps run into problems every now and then. Hence, you might find NordVPN not working in Hong Kong for you.

Don’t worry, though. Fixing NordVPN’s connectivity issues is quite simple. You can always reach out to NordVPN’s customer support or try following the easy troubleshooting tips we’ve covered in this guide.

If you have already tried these tips and still can’t get NordVPN to work correctly, you can try ExpressVPN, which is a great alternative to NordVPN with similar capabilities.

Quick Guide: NordVPN Not Working in Hong Kong Issues

Your NordVPN app can stop working due to a lot of reasons. One common problem is the 1001 error during installation. This error occurs when you download the NordVPN app on Windows 7.

For this, try updating your Windows system first using the Windows update and then installing the app again. Please be sure that you are using the 4.8 version of .NET Runtime. Along with that, you can also try disabling your firewall or antivirus and reinstalling the NordVPN app.

However, some issues are easy to fix while others are hard. Here are a few solutions to try when you find NordVPN not working in Hong Kong on Windows 10 and all its other versions:

1. Check your internet connection

If you have an unstable internet connection, then you won’t be able to connect to your VPN properly in Hong Kong. Your internet becomes unstable if you continuously switch between mobile data and Wi-Fi. If this happens, you don’t need to worry, as your online activities will be secure with NordVPN’s kill switch in Hong Kong, even if the connection drops.

However, following are the steps to fix this issue:

  1. Switch off your router and turn it on again.
  2. Disconnect from your Wi-Fi network and reconnect.
  3. Check if your router is connected to the ethernet cable.
  4. Contact your Internet Service Provider.

2. Check your NordVPN account credentials

If you’re using NordVPN on your router in Hong Kong, then make sure you’ve entered the correct credentials, as they’re different from your regular VPN account credentials. Using the wrong credentials would stop you from connecting to a NordVPN server.

You can easily check and get the correct ones by visiting the user control panel of this VPN after logging in. Under Dashboard, click NordVPN on the left. Scroll down to Advanced configuration and find your credentials in the section of Service credentials (manual setup). 

3. Trying different server locations

NordVPN has a huge selection of servers available in over 61 countries of the world. In some cases, connection problems stem from a few bad servers that may actually be down from the provider’s end.

change-nordvpn-server-in-Hong Kong

This VPN offers thousands of servers worldwide.

So, if NordVPN fails to connect to a certain server, try using a different location. If it works, then this means that your problem is only an isolated issue with a single or few servers and will probably be fixed by the company soon. Meanwhile, you can use another server that is closest to the one you prefer.

Generally, NordVPN delivers excellent speed in Hong Kong on most of its servers, so you should obtain stable speeds even when connected to relatively remote servers.

4. Check if the correct ports are open

Your ISP can block your traffic on a certain port. This is why we advise you to try altering your default port settings to ensure that the right ports are open for your VPN.

To make NordVPN work, the 1194 UDP and 443 TCP ports need to be open, and your router/firewall should allow VPN traffic to pass through. However, please note that NordVPN doesn’t offer port forwardingin Hong Kong  support. This keeps you safe as opening ports make you vulnerable to multiple security risks.

5. Resetting the app

NordVPN won’t connect on Windows 10 but was working fine until a couple of days ago? That’s more common than you think. Other than the VPN simply not connecting, there’s also one very weird bug that new NordVPN apps have. The bug is that you won’t be able to see the server list and choose one to connect to.

These problems can be solved by simply resetting the NordVPN app. Here’s how you can reset your NordVPN Windows app:

  • Open your NordVPN app > click Settings.
  • Scroll down to find Advanced Settings > Run Diagnostics Tool.

run-the diagnostics-tool-on-nordvpn-in-Hong Kong

  • A new window will open with the “Reset app” tab. Click on it

Once you click reset, NordVPN will restore default settings. Try connecting to the servers, and the issue should be resolved.

NordVPN not connecting on Mac? Try the resetting process. Here’s how it works on Mac:

  • Shut down NordVPN by right-clicking it in the Dock and clicking Quit
  • Open Terminal and run the following commands:
    • defaults delete com.nordvpn.osx-apple(if you got the app from App Store)
    • defaults delete com.nordvpn.osx (if you got the app from NordVPN’s official website)

This will restore your NordVPN Mac app to default settings. Please note that NordVPN is a great VPN for macOS devicesin Hong Kong .

6. Disable/Re-enable TAP Adapter

From Windows 7 onward to Windows 10, some error messages and connectivity issues can be resolved with this NordVPN TAP Adapter disable/re-enable trick.

Here’s how it works on Windows 10:

  • Shut down NordVPN.
  • Open Control Panel > Network and Internet > Network and Sharing Centre > Change adapter settings.
  • Right-click TAP-NordVPN Windows Adapter > Disable.
  • Once disabled, double-click the Adapter to enable it again.
  • Launch NordVPN and try connecting to a server.

NordVPN-Tap-adapter-disable-enable-to-connect-in-Hong Kong

Image Credit: NordVPN

Still won’t connect to NordVPN, no luck? Try the next tip.

7. Change your Firewall Settings

If you don’t know, anti-virus programs and firewalls on your computer can prevent NordVPN from connecting properly. To fix this issue, you can temporarily try and disable your firewall or anti-virus program. After that, try using NordVPN to see if your issue is fixed.

If your issue gets resolved this way, try adding NordVPN to the exceptions list of your firewall or anti-virus program. This will allow NordVPN to work properly without any interference.

8. Change your DNS Server Configuration

Due to improper DNS server configuration, NordVPN will stop working. To get NordVPN working properly, you’ll need to configure your device manually to use NordVPN’s DNS servers. NordVPN’s recommended DNS server addresses are and

Here’s how you can manually configure NordVPN’s DNS servers on your Windows computer:

  1. Open up the Control Panel on your Windows computer.
  2. Click on the Network and Internet option.
  3. After that, click on Network and Sharing Center.
  4. Now, click on the Change Adapter Settings option.
  5. Select the network you’re connected to > right-click on it > click on Properties.
  6. Next, click on the IPv4 option and access its Properties.
  7. Click on “Use the following DNS server addresses” and type in as primary and as secondary.

9. Check VPN software issues:

VPNs, like every other tool, can crash and may become subject to bugs from time to time. This is why you should always ensure to use the most updated version of NordVPN on your device. In case the issue persists, try uninstalling and reinstalling the VPN app.

You can also try cleaning up your disk space and closing other background apps. Check your internet connection as well. You can also use the fixes above if the NordVPN connection has timed out.

10. Resetting Windows Network Settings

If nothing else has worked for you yet and you can’t connect to NordVPN, it’s time to go a little more drastic by flushing your DNS and resetting your IPv4 and IPv6 settings.

Follow the steps below to get this done:

  • Type “cmd” in the search box to open up Command Prompt.
  • Now type in the following commands, pressing Enter after each:
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh Winsock reset
    • netsh interface ipv4 reset
    • netsh interface ipv6 reset
    • netsh Winsock reset catalog
    • netsh int ipv4 reset reset.log
    • netsh int ipv6 reset reset.log
  • Restart your computer and try connecting to NordVPN again.

11. Reset NordVPN’s IP Protocol:

To reset NordVPN’s TCP/IP protocol the easy way, follow these simple steps:

  1. Click on the search bar on your Windows computer and type in CMD.
  2. Right-click on Command Prompt and click on the Run as administrator option.
  3. After that, type netsh int IP reset resetlog.txt.
  4. Lastly, restart your computer and run the NordVPN app.

Hopefully, resetting the TCP/IP protocol will fix any connectivity issues you might experience with NordVPN.

12. Checking for active subscription

Sometimes unsuccessful payments lead to the cancellation of user subscriptions without even you realizing it. Ensure that your subscription is still active and that your last payment was successful.

To do this, log in to your NordVPN account and see if your account status reads “Active.” If not, you will have to contact customer support and tell them about your problem to have it resolved.

13. Re-logging/re-installing

If none of the other methods worked for you, try logging out of NordVPN and then logging into the app again. Some users have reported successful fixes with this trick.

If NordVPN will not connect to the internet still, then your last option is to perform a fresh installation of the NordVPN app on your device. Reach out to the official customer support if that also fails to work for you.

14. Change VPN Protocols

NordVPN’s Windows app supports NordLynx and OpenVPN TCP/UDP protocols. By default, NordVPN uses the NordLynx protocol, which is built around the WireGuard VPN protocol. If NordVPN can’t connect properly, try switching the protocol to OpenVPN TCP or UDP.

Here’s how you can change the protocol:

  • Fire up the Windows NordVPN application.
  • Click ‘Auto-Connect’ on the left side of the Settings menu.
  • Disable “Choose a VPN protocol and server automatically”
  • Finally, choose OpenVPN TCP or UDP.

15. NordVPN connectivity issues on Android in Hong Kong

There are several reasons why your NordVPN app may not be working with Android. These include problems with your network settings, account status, and setup of the app. However, you can following the troubleshooting tips below to solve these issues:

  • Ensure that your NordVPN subscription is still active.
  • After that, switch between the TCP and UDP protocols.
  • If that doesn’t work, reinstall the VPN app.

16. Troubleshoot NordVPN iOS connectivity issues in Hong Kong

IF you’re facing connectivity issues with your iOS app, then there are multiple tips to fix this. Following the troubleshooting steps below for this:

  • Ensure that there are no issues with your account.
  • Then, switch to the TCP protocol.
  • If not, then try using the Obfuscated Servers.
  • Didn’t work? Try switching between you Wi-Fi and mobile data.

17. Crossing Multi-Login Limit

NordVPN supports 6 simultaneous connections. Besides desktops and smartphones, you can set up NordVPN on Firestick in Hong Kong, Roku, Kodi, and some routers in Hong Kong as well.

If you are running NordVPN on multiple devices and are facing login issues, you might have exceeded the allowed number of connections. Try logging out of NordVPN from any device where you don’t need it, and see if that enables you to use NordVPN on your desired device.

NordVPN Not Working in Hong Kong – Alternatives

If you followed the above-mentioned troubleshooting steps properly, you should be able to get rid of all the connectivity issues with NordVPN. You will be able to stream Netflix with NordVPN in Hong Kong and unblock anything you like in Hong Kong.

But just in case if NordVPN is down and not performing well, then you can go for some other alternative like ExpressVPN, Surfshark, or CyberGhost.

1. ExpressVPN — Offers super-fast servers than NordVPN in Hong Kong

ExpressVPN-in-Hong Kong

Key Features:

  • 3000+ servers in 105 countries
  • Military-grade 256-bit encryption
  • Unblocks all popular streaming platforms
  • 30-day money-back guarantee
  • 5 simultaneous connections

ExpressVPN is, without a doubt, the best VPN service in the industry. It offers 3000+ servers in 105 countries and an exclusive MediaStreamer feature, which NordVPN lacks. This feature allows you to unblock Netflix, BBC iPlayer, Disney Plus, and Hulu with ExpressVPN in Hong Kong on devices the do not natively support VPN apps. Cool, right?

As for speeds, thy are FAST. In our ExpressVPN speed test in Hong Kong, the VPN delivered a download speed and upload speed of 83.68 Mbps and 79.23 Mbps on our connection of 100 Mbps.

expressvpn-speed-test-for-gaming-in-Hong Kong

No VPN in the industry can beat these speeds!

ExpressVPN is one of the most secure VPNs in Hong Kong you can come across due to its advanced security features, including TrustedServer tehnology, obfuscation, kill switch, no-logs, DNS leak protection, and more.

As for cost, ExpressVPN starts from HKD52.24/mo (US$ 6.67/mo) - Save up to 49% with exclusive 1-year plans + 3 months free and supports 5 multi logins. You can also try ExpressVPN risk-free in Hong Kong using its 30-day money-back guarantee.

In case you need to compare it to NordVPN, check out our in-depth NordVPN vs. ExpressVPN in Hong Kong comparison.

Try ExpressVPN Risk-Free in Hong Kong 30-day money-back guarantee

2. Surfshark — Super-affordable than NordVPN

Surfshark-in-Hong Kong

Key Features:

  • 3200+ servers in 100 countries
  • Military-grade 256-bit encryption
  • MultiHop
  • Unlimited simultaneous connections
  • 30-day money-back guarantee

If you’re looking to settle down on a more affordable option, then you need Surfshark. This VPN offers 3200+ servers all over the world, using which it can unblock Netflix, BBC iPlayer, Hulu, Amazon Prime, and Disney+ with Surfshark in Hong Kong.

It is blazing fast and helps you enjoy streaming and downloading torrents without any limitations. In our Surfshark speed test in Hong Kong, the VPN delivered a download and upload speed of 81.32 Mbps and 76.12 Mbps on our 100 Mbps connection.

Surfshark-speed-test-in-Hong Kong

We could enjoy all our favorite activities with these speeds.

Surfshark also comes with cool features like CleanWeb, no logs policy, Kill Switch, DNS leak protection, and much more. It even offers the latest WireGuard protocol for optimized speed and security.

Price-wise, Surfshark costs only HKD19.5/mo (US$ 2.49/mo) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee, supports unlimited simultaneous connections and comes with a 30-day money-back guarantee.

In case you need to compare it to NordVPN, check out our in-depth NordVPN vs. Surfshark in Hong Kong comparison.

Try Surfshark Risk-Free in Hong Kong! 30-day money-back guarantee

3. CyberGhost — Easier to use than NordVPN

CyberGhost-in-Hong Kong

Key Features:

  • 11651+ servers in 100 countries
  • Easy-to-use apps for all devices
  • Military-grade 256-bit encryption
  • 45-day money-back guarantee
  • 7 simultaneous connections

CyberGhost offers user-friendly apps to all new and advanced VPN users, with dedicated torrenting, browsing, and gaming modes. These modes include optimized servers for your preferred activities.

This VPN offers 11651+ servers worldwide using which you can unblock streaming platforms like Netflix, Hulu, Amazon Prime, HBO Max Disney+, and more.

The VPN is known for its fast and consistent speeds. In our CyberGhost speed test in Hong Kong, the VPN delivered a download speed and upload speed of 75.47 Mbps and 69.34 Mbps on a 100 Mbps connection.

cyberghost-speed-test-in-Hong Kong

We could stream all our favorite content easily using these speeds.

CyberGhost doesn’t lack in security as well. It offers a kill switch, no-logs, DNS leak protection, WireGuard protocol, split tunneling, and much more to its users.

Lastly, it costs only HKD15.9/mo (US$ 2.03/mo) - Save up to 84% with exclusive 2-year plans + 4 months free, supports up to 7 devices simultaneously, and offers a 45-day money-back guarantee. In case you need to compare it to NordVPN, check out our in-depth NordVPN vs. CyberGhost in Hong Kong comparison.

Try CyberGhost Risk-Free in Hong Kong! 45-day money-back guarantee

FAQs — NordVPN Not Working in Hong Kong

Now, let’s talk about some of the frequently asked questions regarding NordVPN not working in Hong Kong and its troubleshooting tips.

If you find NordVPN not working in Hong Kong , uninstall its app, reboot your device, and install the VPN app again. Then, try reconnecting. In case you’re using your PC, disable any firewall or antivirus as it can intervene with your connection and try connecting again.

If there’s no internet access even when you’ve connected to a NordVPN server, then there’s a possibility that the problem may be caused by your firewall, antivirus, or any other software. You can always try disabling this software or uninstalling it to check if the issue remains consistent. Moreover, try performing a network flush.

If NordVPN doesn’t work on your mobile device in Hong Kong, then you probably have not granted the access to it. While using most VPN apps, you just need to visit the VPN app, click connect, and accept the connection. Alternatively, you can restart your phone and then reinstall the NordVPN app.

There are various reasons why you might be having trouble connecting NordVPN to your iPhone/iPad in Hong Kong. These issues can be with your network settings, account status, or app setup.

The issues may be the same if you find NordVPN not logging in.

The reason why NordVPN stops working on a Firestick device in Hong Kong could be because some of its settings might have been accidentally altered. To reset it, go to Settings > Applications > Manage Applications and reinstall the NordVPN app for Firestick from the Amazon app store. If you need help with this, check out our NordVPN Firestick blog.


NordVPN is one of the biggest VPN providers in the industry. It offers a free trial, but it isn’t free from bugs and errors. However, with the above-mentioned fixes, you can easily resolve any NordVPN not working in Hong Kong issues that you may experience.

That being said, if you’ve had enough of this VPN and want to try something else, you can cancel NordVPN and request a refund in Hong Kong within the 30-days period.

So there you have it, let me know in the comments below if any of my tips worked for you or if there’s nothing you’d like to share about your experience with NordVPN. If you want to learn more about this VPN, check out our NordVPN review in Hong Kong.