Which VPNs are offering live chat in Canada amid COVID-19

  • Last updated June 20, 2023
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So just like you, I’m stuck at home because of the COVID-19 situation in Canada. Apart from consuming healthy food, one thing I’ve been consuming, even more, is Netflix among other streaming services. But where I’m from, I can’t watch certain shows without using a VPN and it’s super frustrating.

I’m sure you’re going through the same dilemma…

So while my dependency on VPNs has increased exponentially these days, I came across one annoying issue. To cut to the chase, I found out that a lot of VPNs that claim 24/7 live chat support, no longer offer it during the COVID-19 crisis in Canada.

Now I’m pretty familiar with how to set up VPNs and troubleshoot them if I come across any issues, however, for a newbie who’s working from home, I know how annoying this can be. After all, if you pay a premium for live chat support, you better expect it readily available 24/7.

So with a decent amount of spare time on my hand, I decided to see which VPNs are offering live chat in Canada. To make my life a lot easier, I simply used a tool available on our VPN reviews page to get a list of VPNs that offer 24/7 live chat support. In total, I spent hours reaching out to 30 popular VPN providers.

Here are my findings…

So, which VPNs are offering live chat in Canada 24/7 support?

So as I mentioned, I reached out to 30 popular VPN providers to see if VPNs are offering live chat in Canada 24/7 support amid the Coronavirus pandemic. I didn’t ask anything too technical and simply inquired whether or not they offered free trials. Here’s a list of all 30 providers of VPNs are offering live chat in Canada , I reached out to:

S.No VPN Provider 24/7 Live Chat Rating
1 ExpressVPN Yes 5 Stars
2 Surfshark Yes 5 Stars
3 NordVPN Yes 5 Stars
4 PureVPN No 5 Stars
5 CyberGhost Yes 5 Stars
6 Ivacy Yes 3.5 Stars
7 Norton Secure Yes 3.0 Stars
8 Astrill Yes 4 Stars
9 Digibit VPN No 0 Stars
10 Encrypt.me No 0 Stars
11 Goose VPN No 0 Stars
12 HideIPVPN Yes 3 Stars
13 HideMyAss Yes 4.5 Stars
14 IPVanish Yes 4 Stars
15 OVPN No 0 Stars
16 IVPN No 0 Stars
17 Le VPN Yes 3.5 Stars
18 Namecheap VPN Yes 3.0 Stars
19 Windscribe No 0 Stars
20 Private Internet Access Yes 4 Stars
21 PrivateVPN No 0 Stars
22 SaferVPN Yes 3 Stars
23 SmartDNSProxy Yes 4 Stars
24 StrongVPN Yes 4 Stars
25 SwitchVPN Yes 3.5 Stars
26 TigerVPN No 0 Stars
27 TorGuard No 0 Stars
28 VyprVPN Yes 4.5 Stars
29 Zenmate No 0 Stars
30 ZoogVPN Yes 3.5 Stars

ExpressVPN

In which VPNs are offering live chat in Canada , ExpressVPN is one of the most premium VPNs out there. They offer professional best-in-class live chat support to their customers. When I went on to their website and clicked on the live chat option, I was happy with the support agent’s response in Canada.

expressvpn-support-message-in-Canada

Surfshark

Next, I reached out to Surfshark. Similar to ExpressVPN, Surfshark is also offering live chat support. Previously, you had to log on to their website to access the live chat features, however, that doesn’t seem to be the case anymore. I talked to their support representative Abe in Canada and he was very professional and quick.

surfshark-live-chat-support-amid-coronavirus-pendamic-in-Canada

NordVPN

In which VPNs are offering live chat in Canada, NordVPN also offers live chat support in Canada, however, what I found interesting about NordVPN is that their support representative provided a very detailed answer. And I’m not talking about copy-pasted answers either.

nordvpn-live-chat-support-amid-covid-19-in-Canada

PureVPN

Out of all 30 providers of VPNs are offering live chat in Canada, that I reached out to, PureVPN also responded immediately in Canada. I inquired about their servers in China and got a response in under a minute. Overall, they’re actually offering 24/7 support even during the COVID-19 crisis.

purevpn-live-chat-support-amid-covid-19-in-Canada

CyberGhost

CyberGhost is also offering 24/7 live chat support these days in Canada. Their support team was also very quick to respond. Aside from the auto-generated message, their support representative Angeline got back to me very promptly.

cyberghost-live-chat-support-amid-coronavirus-pendamic-in-Canada

Ivacy

Ivacy’s 24/7 live chat support option is working currently in Canada. Their support team got back to me quite quickly, however, what I didn’t like was they sent me copy-pasted answers. That’s something I don’t appreciate.

ivacy-live-chat-support-amid-covid-19-in-Canada

Norton Secure

Norton Secure’s live chat support was quite a disaster in Canada. At first, I forget that they were even offering live chat support. That’s how long they took. When I finally got a notification, I got connected to one of their support representative “Muthu A”. However, he/she left the chat abruptly.

norton-live-chat-support-amid-coronavirus-pendamic-5-in-Canada

Then I got connected to “Aniket” and he/she also left the chat shortly after inquiring about the problem. At this point, I was very disappointed. Then after that, I got connected to “Geeta Behrunani”, who again inquired about the problem I was facing even though I had already explained my problem twice. Anyways, after spending like half an hour or so, I finally managed to get some decent help in Canada.

norton-live-chat-support-amid-coronavirus-pendamic-4-in-Canada

Rest of the remaining 23 providers

As for the remaining 23 providers, some offered live chat support and others didn’t. I even came across a few providers that simply had bots running on their chat option in Canada. You can check out the table that I covered earlier in this blog post. But if we go into a bit of detail, Astrill, HideMyAss, IPVanish, Le VPN, VyprVPN, SwitchVPN, SaferVPN, StrongVPN, SmartDNSProxy, and ZoogVPN were by far the best in Canada.

Other providers like Digibit, PrivateVPN, TigerVPN, TorGuard, Encrypt.me, Goose VPN among other providers didn’t impress me too much. Either these providers were slow, or thoes Vpns are not offering live chat in Canada features at the time of writing this blog post in Canada.

Wrapping up: VPNs are offering live chat in Canada

So there you have it, Which VPNs are offering live chat in Canada amid COVID-19? these were 30 VPN providers I reached out to in Canada. As you can see, not every provider advertising 24/7 live chat support is actually offering it during the COVID-19 crisis in Canada.

Overall, if you were to ask me for my experience compiling this blog post, I would say that I was highly impressed by ExpressVPN followed by Surfshark, and extremely disappointed by Norton Secure. I hope you found this post informative, do let me know in the comments if you want to do anything.


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