How to Cancel CactusVPN In Australia & Get Refund in 2023

  • Last updated June 13, 2023
  • written by

Unsatisfied with CactusVPN in Australia? The good news is that this provider offers a 30-day money-back period for users in Australia that aren’t happy with the service. Cactus’ money-back guarantee is totally legitimate and the terms for refund eligibility are also reasonably lax just like ExpressVPN.Also, Check out the best VPN services in Australia tested by us.

In this guide, I will show you the exact steps you need to perform to cancel your CactusVPN in Australia and get your refund.

If you’ve already canceled your account and are looking for an alternative, you might want to give ExpressVPN which is the top premium VPN in Australia in 2023. ExpressVPN offers a no-questions-asked 30-day money-back guarantee so you can try it free of cost for 30 days. ExpressVPN also offers a 3-months free subscription on its 12-month plan in Australia which is something not all VPNs have to offer.

How to Cancel CactusVPN In Australia

1. Head over to the CactusVPN official website and log in using your credentials.

2. After logging in, click on “Subscriptions” on the left, and then click on “Request Cancellation”.


3. Contact customer support through live chat and ask for your refund.


In all honesty, CactusVPN’s cancellation process in Australia is probably the easiest and simplest that I have seen out of all the VPNs. The customer support of CactusVPN is hands down the most responsive and helpful that I have had the pleasure to experience.

You should have absolutely no trouble getting your refund from CactusVPN in Australia if you meet their terms and conditions which are also very lax and designed to accommodate customers in every way.

Terms & Conditions for Eligibility of Refund In Australia

In order for a user to be eligible for the 30-day refund in Australia, any one of the following conditions needs to be true:

  • Cannot connect to any VPN server.
  • Any one of the websites listed here is still blocked after using Smart DNS.
  • The Smart DNS has stopped working for you.

CactusVPN deserves a lot of praise here because they will refund your money if their service fails to unblock any one of the websites that they claim to unblock.

However, you are not eligible for the 30-day money-back guarantee in Australia if:

  • The website you want to unblock is not mentioned in their list of unblocked services or is not specified as supported on your device.
  • If your account is terminated by the company for policy violations.
  • If the service does not work devices and operating systems are not officially supported and for which CactusVPN does not offer any tutorials.

These terms & conditions are perfectly reasonable and it is highly refreshing to see that CactusVPN does not impose overly complicated and unrealistic conditions for a user in Australia to be eligible for a refund. However, if you look at ExpressVPN, it does not impose any conditions and has a no-questions-asked refund policy. ExpressVPN also offers a full refund for Bitcoin and cryptocurrency payments. 

How to Cancel CactusVPN In Australia on Android/Play Store

If you purchased your CactusVPN subscription in Australia through Google Play Store rather than directly through the official provider’s website, you will have to cancel through Google Play Store.

Follow the steps below to cancel CactuVPN Android subscription in Australia:

  1. Head over to
  2. Sign in to your Google Account.
  3. Next, select “Subscriptions”
  4. Now, find and select CactusVPN subscription in the list.
  5. Lastly, click the “Manage” option and then “Cancel Subscription”.

After canceling, you will need to contact CactusVPN’s customer support through live chat or email tickets and request your refund in Australia.

How to cancel CactusVPN In Australia on iOS via iTunes/App Store

Similarly, if you purchase CactusVPN for the iOS device(s) in Australia through the App Store, you will need to cancel the account through App Store.

Follow these steps to cancel CactusVPN in Australia through the App Store:

  1. Head over to the “Settings menu”, tap [your name], and then tap on “Subscriptions”.
  2. Now tap the subscription that you wish to manage.
  3. Lastly, tap “Cancel Subscription” to successfully cancel your CactusVPN account.

Note: Companies cannot offer refunds for purchases made through the App Store. You will need to contact App Store for any such requests.

I Cancelled CactusVPN In Australia – What Do I Do Now?

So, you have canceled CactusVPN in Australia, but probably still need an alternative for your privacy and unblocking needs. Although CactusVPN is a very decent customer-centric service in itself, no single product works for everyone.

I strongly advise users interested in CactusVPN to take advantage of their 3-day free trial in–Australia first, which offers a complete taste of the paid service.

Still, if you were left unsatisfied with CactusVPN, you might consider the fastest VPN in Australia around like ExpressVPN. With ExpressVPN, you can enjoy 3000+ servers, many of which are compatible with p2p activities, and even unblock key Netflix regions such as the US. What’s more, it also unblocks popular streaming services like BBC iPlayer, Hulu, and Amazon Prime Video.

In addition, ExpressVPN even works in China, which is a remarkable feat for any modern-day VPN and is a testament to the service’s strong unblocking capabilities.

ExpressVPN offers a 30-day money-back guarantee and costs and a 3-months completely free subscription with its 12-months plan in Australia. 

Here’s a quick comparison between the two VPNs in Australia:

Factors CactusVPN ExpressVPN
Jurisdiction Moldova British Virgin Island
Logging Policy No logs No logs
Price $5.83/mo $6.67/mo (3 months free)
Speed 65.7 Mbps 89.17‬ Mbps
Server Network 37+ servers
22 countries
3000+ servers
90+ countries
Customer Support Live chat & Email Live chat
Torrenting Supported Supported
Netflix Unblocking Supported Supported
Security Strong Strong
Website CactusVPN ExpressVPN

How to Cancel Subscription Other than CactusVPN and Get Refunded In Australia

Wrapping Up

It is super easy to cancel Cactus VPN in Australia as the company offers a perfectly true and legitimate 30-day money-back guarantee. If the service does not work as advertised, they will refund your full amount as soon as possible. This actually speaks volumes in favor of CactusVPN’s customer-centricity which is actually quite rare in the VPN industry, unfortunately.

For more information about this VPN, see our CactusVPN review in Australia.

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