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How to Cancel CactusVPN & Get Refund in 2022

CactusVPN offers a 30-day money-back guarantee as well as a 3-day free trial. If you're unsatisfied with the service, you can get a refund. If you'd like to get a VPN that offers also offers a 30-day risk-free money-back guarantee and a 3-months free subscription with its 12-months plan, get ExpressVPN.

Unsatisfied with CactusVPN? The good news is that this provider offers a 30-day money-back period for users that aren’t happy with the service. Cactus’ money-back guarantee is totally legitimate and the terms for refund eligibility are also reasonably lax just like ExpressVPN.Also, Check out the best VPN services tested by us.

In this guide, I will show you the exact steps you need to perform to cancel your CactusVPN subscription and get your refund.

If you’ve already canceled your account and are looking for an alternative, you might want to give ExpressVPN which is the top premium VPN in 2022. ExpressVPN offers a no-questions-asked 30-day money-back guarantee so you can try it free of cost for 30 days. ExpressVPN also offers a 3-months free subscription on its 12-month plan which is something not all VPNs have to offer.

How to Cancel CactusVPN Subscription

1. Head over to the CactusVPN official website and log in using your credentials.

2. After logging in, click on “Subscriptions” on the left, and then click on “Request Cancellation”.

account cancellation cactus vpn

3. Contact customer support through live chat and ask for your refund.

cactusvpn custome support

In all honesty, CactusVPN’s cancellation process is probably the easiest and simplest that I have seen out of all the VPNs. The customer support of CactusVPN is hands down the most responsive and helpful that I have had the pleasure to experience.

You should have absolutely no trouble getting your refund from CactusVPN if you meet their terms and conditions which are also very lax and designed to accommodate customers in every way.

Terms & Conditions for Eligibility of Refund

In order for a user to be eligible for the 30-day refund, any one of the following conditions needs to be true:

  • Cannot connect to any VPN server.
  • Any one of the websites listed here is still blocked after using Smart DNS.
  • The Smart DNS has stopped working for you.

CactusVPN deserves a lot of praise here because they will refund your money if their service fails to unblock any one of the websites that they claim to unblock.

However, you are not eligible for the 30-day money-back guarantee if:

  • The website you want to unblock is not mentioned in their list of unblocked services or is not specified as supported on your device.
  • If your account is terminated by the company for policy violations.
  • If the service does not work devices and operating systems are not officially supported and for which CactusVPN does not offer any tutorials.

These terms & conditions are perfectly reasonable and it is highly refreshing to see that CactusVPN does not impose overly complicated and unrealistic conditions for a user to be eligible for a refund. However, if you look at ExpressVPN, it does not impose any conditions and has a no-questions-asked refund policy. ExpressVPN also offers a full refund for Bitcoin and cryptocurrency payments. 

How to Cancel CactusVPN subscription on Android/Play Store

If you purchased your CactusVPN subscription through Google Play Store rather than directly through the official provider’s website, you will have to cancel through Google Play Store.

Follow the steps below to cancel CactuVPN Android subscription:

  1. Head over to play.google.com.
  2. Sign in to your Google Account.
  3. Next, select “Subscriptions”
  4. Now, find and select CactusVPN subscription in the list.
  5. Lastly, click the “Manage” option and then “Cancel Subscription”.

After canceling, you will need to contact CactusVPN’s customer support through live chat or email tickets and request your refund.

How to cancel CactusVPN subscription on iOS via iTunes/App Store

Similarly, if you purchase CactusVPN for the iOS device(s) through the App Store, you will need to cancel the account through App Store.

Follow these steps to cancel CactusVPN through the App Store:

  1. Head over to the “Settings menu”, tap [your name], and then tap on “Subscriptions”.
  2. Now tap the subscription that you wish to manage.
  3. Lastly, tap “Cancel Subscription” to successfully cancel your CactusVPN account.

Note: Companies cannot offer refunds for purchases made through the App Store. You will need to contact App Store for any such requests.

I Cancelled CactusVPN – What Do I Do Now?

So, you have canceled CactusVPN, but probably still need an alternative for your privacy and unblocking needs. Although CactusVPN is a very decent customer-centric service in itself, no single product works for everyone.

I strongly advise users interested in CactusVPN to take advantage of their 3-day free trial first, which offers a complete taste of the paid service.

Still, if you were left unsatisfied with CactusVPN, you might consider the fastest VPN around like ExpressVPN. With ExpressVPN, you can enjoy 3000+ servers, many of which are compatible with p2p activities, and even unblock key Netflix regions such as the US. What’s more, it also unblocks popular streaming services like BBC iPlayer, Hulu, and Amazon Prime Video.

In addition, ExpressVPN even works in China, which is a remarkable feat for any modern-day VPN and is a testament to the service’s strong unblocking capabilities.

ExpressVPN offers a 30-day money-back guarantee and costs and a 3-months completely free subscription with its 12-months plan. 

Here’s a quick comparison between the two VPNs:

FactorsCactusVPNExpressVPN
JurisdictionMoldovaBritish Virgin Island
Logging PolicyNo logsNo logs
Price$5.83/mo$6.67/mo (3 months free)
Speed65.7 Mbps89.17‬ Mbps
Server Network37+ servers
22 countries
3000+ servers
90+ countries
Customer SupportLive chat & EmailLive chat
TorrentingSupportedSupported
Netflix UnblockingSupportedSupported
SecurityStrongStrong
WebsiteCactusVPNExpressVPN

How to Cancel Subscription Other than CactusVPN and Get Refunded

Wrapping Up

CactusVPN’s cancellation process is super easy to follow and the company offers a perfectly true and legitimate 30-day money-back guarantee. If the service does not work as advertised, they will refund your full amount as soon as possible. This actually speaks volumes in favor of CactusVPN’s customer-centricity which is actually quite rare in the VPN industry, unfortunately.

For more information about this VPN, see our CactusVPN review.

'Minnie J. Hamilton

Minnie J. Hamilton

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Posts by Minnie J. Hamilton

Minnie J. Hamilton's Biography :


Minnie's road to sense of fulfillment and purpose has touched medicine, pattered into business & economics and is now finding the expansion of that purpose through voices of reason in the world of technology & online privacy. She will continue to write as long as people may find truth in it. On Sunday’s, she snaps back into the reality of fantastical ogres, satyrs and the depths of the seas. Her current adventure is The Ninth House.


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