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Have trouble watching your favourite shows as HBO Max stuck on the loading screen? If HBO Max not working in New Zealand for you, there may be a problem with your device, account, or VPN. But relax! we’ve addressed all the HBO Max streaming issues today.

HBO Max is a great streaming platform that offers a wide range of movies, and shows. While HBO Max has been officially available in the United States and a few Caribbean and Latin American territories, not all countries in the world currently benefit from HBO Max streaming.

Besides, Max is the exciting result of the merger between HBO Max and Discovery Plus, presenting viewers with an enhanced and diverse entertainment selection.

Don’t worry, you can still easily access HBO Max in New Zealand if you subscribe to ExpressVPN! But nonetheless, even with a VPN, Max streaming issues can happen at any time and be quite bothersome.

So, we’ll discuss some basic workarounds to resolve HBO Max app not working. But first, let’s look at the causes behind HBO Max App glitchy factors.

If you’re a passionate sports enthusiast, make sure to watch MLB World Series 2023 in New Zealand on Max. Additionally, for those excited about the upcoming soccer match between USWNT and Colombia, don’t forget to watch USWNT Vs Colombia in New Zealand on Max.

For drama aficionados eagerly awaiting The Gilded Age Season 2, there’s something to suit everyone’s taste. You can opt to watch Flames At Oilers in New Zealand on Max or, watch The Gilded Age Season 2 in New Zealand on Max.

7 Reasons Why HBO Max Not Working in New Zealand?

Most of the time, the problem of Max not working in New Zealand is caused by errors like inadequate speed or internet connectivity. There could also have been an underlying problem with HBO’s servers, or with the app, web player, or web browsers which let us thing “is Max down?

Below, we’ll examine the seven most prevalent HBO App not working.

1. HBO Max Won’t Play (Buffering Issues)

HBO Max displays playback errors and buffer videos if the internet connection is unable to keep up with the video streaming network’s required bandwidth.

It is better to check your internet connection to make sure you’ve got enough bandwidth for HBO Max streaming. A minimum bandwidth of 5 Mbps is required for streaming HD videos whereas 25 Mbps is for 4K streaming.

2. HBO Max Streaming Issues (Error Code 321)

The error code 321 is among the most usual HBO Max issues. The message “oops, something has gone wrong” will appear across your screen to inform you that error code 321 has happened.


Servers breakdown on the HBO Max outage map, unreliable networks, installation of corrupted files, or an out-of-date app version are common causes of this issue. So, if next time it happens, you can know why isn’t HBO Max working in New Zealand.

3. HBO Max App Sound Not Working

HBO Max audio issues are typically caused by outdated or mismatched software on your device. If you’ve linked HBO Max on your laptop to view your favourite movie on a larger screen, a broken HDMI cable could be to reason why HBO Max not working on laptop in New Zealand.

Check the cable for any breakage and rejoin it to your TV and PC. Corrupted drivers or malfunctioning servers also potentially be responsible for the HBO Max not working on Samsung TV.

4. HBO Max Error Code 100 and 420

Error codes 100 and 420 occur when you attempt to stream HBO Max in New Zealand. For example, if you’re using a VPN to watch HBO Max in Spain where it is restricted, HBO Max detects your location improperly, thus giving you either an Error Code 100 or Error Code 420.

Another reason you might get these error codes is if the HBO Max server connection is down or there is hefty traffic on the server.


5. HBO Max Won’t Load

Sometimes there are technical issues that cause HBO Max not loading issue. It has nothing to do with your device in any way. It’s possible that HBO Max won’t load in New Zealand due to server issues.

Sites like Downdetector display an HBO Max outage map that reflects the service’s current status and territories that are reportedly having issues whether or not other users have also reported outages.


6. Streaming on Too Many Devices

HBO Max supports simultaneous streaming on up to three devices. If you attempt to exceed this limit, you will receive a “streaming on too many devices” notification.


Choose your profile symbol > Manage Devices to bring up a list of devices that you have recently used to watch HBO Max shows or movies.

7. HBO Max Keeps Crashing

HBO Max Keeps Crashing because it was not made from scratch. Actually, the app is a reworked version of an older HBO Go and HBO Now app. That’s why the app is not function with a variety of streaming gadgets properly.


If HBO Max is not working on Xfinity in New Zealand after the logo appears and the app keeps crashing, you can watch it on a different device.

HBO Max Not Working in New Zealand: Possible Fixes

Fortunately, HBO Max glitches aren’t permanent, and you may try the following remedies to see what appears to be working in New Zealand. Try each one in order, and you might be able to continue trouble-free streaming again.

1. Troubleshoot Your Internet Connection

As previously mentioned, one of the most common causes of HBO Max buffering or lagging is a slow internet connection. Therefore, it is necessary to check that your connection speed is fast enough to stream HBO Max content without any problems in New Zealand.


You can conduct a brief internet speed test by visiting an online speed test website like If the speed of the internet isn’t up to par, you should get in touch with your Internet service provider and ask them to fix the problem.

2. Check HBO Max Server Status

If your internet connection is working properly, check the status of HBO Max servers. One way to accomplish this using Downdetector, a website that tracks the outage complaints and a variety of issues filed against a website or service to let you perform HBO Max troubleshooting smartly in New Zealand.

Check HBO Max to see how many outage complaints have been filed. If the servers are down, nothing you can do on your end can help. So, the best course of action is to wait for HBO Max to resolve the issue.

3. Verify that HBO Max Is Available in Your Country

Although HBO Max has been officially made available in the United States and a few Caribbean and Latin American territories, it doesn’t support streaming to all countries across the world yet.

If you’re having trouble accessing HBO Max in your region, consider signing up for a high-quality VPN like ExpressVPN. It is the best HBO Max VPN that offers bufferless streaming. Moreover, its AES-256-Bit encryption guarantee error-free HBO Max playing.

4. Force Close and Reopen the HBO Max App

Turning a device or app off and then launching it again might sometimes be the quickest solution to a problem. In that sense, you ought to compel the HBO Max app to force off before reopening it.


Here are the instructions for closing an app on Android, iOS, Apple TV, and Firestick in New Zealand in case you need a refresher on how to do so.

  • For Android: Visit Settings > Applications & notifications > Select HBO Max, then touch OK.
  • On iOS: Double-press the Home button to bring up the App Switcher. Locate HBO Max, and slide up on the app preview to close the app. Go back to the App Library or Home Screen of your smartphone and Reopen HBO Max.
  • Force Stop HBO Max on FireTV: Choose Force stop under Settings > Programs > Manage Installed Apps >HBO Max.
  • For Apple TV: Double-tap the TV button on the Apple TV Remote. Swipe up the HBO Max app preview to force close HBO Max.

5. Close Other Applications

When you have multiple apps running at the same time or a number of tabs open on your desktop, these might consume your bandwidth.

Antivirus software, internet browsers, and other applications might slow down your computer, making streaming on HBO Max more difficult in New Zealand.

A simple way to ensure that HBO Max runs smoothly is to clear the RAM by closing applications you aren’t using.

6. Clear HBO Max Cache Data

Your browsers preserve temporary data in the form of caches and cookies. This data can become corrupted, degrading your streaming experience.


Clear your browser cache and cookies on your HBO Max app in New Zealand by following the steps below.

  • Choose More Options on your default browser.
  • Then, click Settings and thereafter Privacy and Security.
  • Change the Time Range to All Time and add caches and cookies.
  • Next, click the Clear Data option to begin erasing your browsing history and data.
  • Return to HBO Max and see if the problem code 321 still occurs while accessing HBO Max on Xbox or another device.

7. Update HBO Max

The HBO Max app’s inability to function is frequently due to a lack of recent updates. If that is the case, then an update will typically resolve the issue right away.


However, this only applies to devices that have the HBO Max app, such as streaming devices and mobile platforms. Follow these steps to update HBO Max on Windows and Android:

  • Open your browser and navigate to the Google Play Store.
  • Now, access My Apps & Games by tapping on your Profile.
  • Select HBO Max from the list.
  • An “Update” button should appear next to the icon if an update is available.

8. Reboot Your Device

HBO Max stuck on loading screen as a result of a transitory glitch or system error. Rebooting the device and router should be beneficial to resolve this issue in New Zealand such as HBO Max on Fire Stick.

  • Powered off the gadget. In the case of Smart TV streaming, disconnect the router and your TV from the main power outlet as well.
  • Allow 50-60 seconds to shut down before turning it back on.
  • Connect the router and wait for it to boot up.
  • Attach the device to your wireless network.
  • Check to make sure that the HBO Max crashing problem is resolved or still exists.

9. Update Your Device

HBO Max is not working on chrome because of a problem with your device. Consider upgrading your device to fix the problem if you have similar issues with other applications as well.

  • Go to your home screen and launch the Settings menu.
  • Choose About or About Phone.
  • Then navigate to Software Updates.
  • Lastly, click the Download and Install button, if an update for your device is available.

10. Reinstall HBO Max

If updating an operating system does not help, then delete the HBO Max app and restart your device. These are the actions for your guide:

  • Choose HBO Max in Settings > Apps.
  • Choose “Uninstall.”
  • Look in the App Store for HBO Max.
  • Select the HBO Max app and reinstall it.
  • Launch HBO Max, sign in, and see if you can access the streaming platform.

HBO Max Restored

Now you’ve realized that all of the solutions to the HBO Max streaming problem are relatively easy. Simply try these steps when the problem occurs, and you should be able to get the HBO Max app functioning again.

However, if you’ve tried all of the above recommendations and nothing has worked, get more help by contacting HBO Max App support.

Has HBO Max rebranded itself in 2023? HBO Max and Discovery Plus merger answered

Yes, HBO Max reinvented itself in 2023 and emerged as Max, bringing a renewed focus on delivering exceptional content to its viewers.

What is Available to Watch on Max:

Sports season is here and you can now watch Phillies at Diamondbacks Game 4 in New Zealand on Max with the help of ExpressVPN.

And if you are a fan of reality shows you can watch Deions Family Playbook in New Zealand On Max and if you are craving cooking shows you can watch Supermarket Stakeout Season 5 in New Zealand on Max.

HBO Max Not Working: FAQs

A slow or inconsistent network connection is the major cause of which leads you to say what’s wrong with HBO Max. There could also have been an underlying problem with HBO’s servers or with the app, web player, or web browsers.
Get yourself a premium HBO Max VPN like ExpressVPN to avoid ISP throttling and prevent you from saying “my HBO Max is not working” A VPN also helps to protect your streaming device and network from malfunctioning, which sometimes causes HBO Max glitches.

HBO Max is seldom down and works fine most of the time. If you have experienced any issues with HBO Max or feel that HBO Max service is down, check the HBO Max status or Report on Downdetector.

Due to a corrupted cache, the HBO Max App not working on TV issues often occur. And if you see HBO Max terminated on Samsung TV, hold the power button on the remote until the TV restarts. After that, open the App and you will find it working again.

Following the merger of its parent company WarnerMedia with Discovery, HBO Max is undergoing some changes and has removed nearly 36 titles. As a result, Generation, About Last Night, Infinity Train, 12 Dates of Christmas, Summer Camp Island, and others will no longer be available on the streaming service. As the two services prepare for their merger, reposts claim that those titles are “part of a long list of films and series” being removed from HBO Max and Discovery+.

Wrap Up!

We really hope that this guide was helpful to you in resolving HBO Max streaming issues. Determining how to resolve the situation when HBO Max not working in New Zealand reduces the frustration that you may feel when an outage occurs.

The HBO Max app may occasionally encounter issues, but if you know how to deal with them, then it won’t be a big deal. In case nothing else works, use a reputable VPN service like ExpressVPN, which will help you avoid geo-restrictions and provide a secure connection.

If you have still questions about why my HBO Max is not working in New Zealand, feel free to drop them in the comments section down.