Best VPN with 24/7 Customer Support In Italy 2023

Why is having the best VPN with 24/7 customer support in Italy important for protecting your online privacy and security? And more specifically, when it comes to VPNs with the best customer support, why is it necessary to have 24/7 live chat support in Italy?

A VPN service that offers excellent customer support is a must-have for any internet user. In case you encounter any issues while using the VPN in Italy, prompt and efficient customer support can make all the difference. The best VPN with customer support in Italy not only provides reliable and fast connectivity but also ensures that its users have access to professional assistance whenever they need it.

When it comes to VPNs with the best customer support, there are a few key factors to consider. First and foremost, the VPN service should have a knowledgeable and responsive customer support team available 24/7 via multiple channels, including email, live chat, and phone. Additionally, the VPN should offer a comprehensive knowledge base and support center, providing users with access to troubleshooting guides, FAQs, and other helpful resources in Italy.

With these criteria in mind, we have researched and tested the top VPN services to find the best VPN with customer support in Italy.

What Makes A VPN Customer Care Great In Italy?

Messenger is the customer hot favorite nowadays which the majority of providers offer for the clients in Italy. Communication via this medium is preferred by users for receiving real-time instructions on issues that they can’t handle themselves and need extra assistance.

To guide the users properly, the customer representatives need to be highly available and knowledgeable. Additionally, these agents must have good listening and understanding skills to comprehend the problems and suggest the best possible solutions in Italy.

Some customers get furious and impatient quickly. Under all circumstances, the agents keep their cool. They must know how to tackle these situations and prevent the issues from accelerating in Italy.

Most importantly, customer care is considered to be the true voice of the brand. People observe the behavior and this impacts their decisions. However, with proper training and complete concentration, VPN representatives can assess and resolve issues better.

3 Best VPN for 24/7 Customer Support In Italy – Detailed Analysis

Here’s a detailed analysis of the best VPN with 24/7 Customer Support:

1. ExpressVPN – Best VPN with 24/7 Customer Support In Italy

ExpressVPN is the best VPN with 24/7 customer support in Italy. ExpressVPN live chat support in Italy lets you talk to real human agents around the clock. The best thing is that we didn’t need any account or subscription to contact customer service via live chat.

ExpressVPN representatives are super active, cooperative, and responsive. We received a reply within a few seconds of initiating the ExpressVPN live chat support, which was highly impressive. Moreover, their guidelines were helpful and they ensured complete satisfaction before ending the conversation.

We got a reply from ExpressVPN’s customer support whenever we contacted them through live chat.

ExpressVPN also brings email service to respond to users on issues that don’t require immediate assistance. When we sent an email to test the service, the agent provided a detailed response within a few hours.

Moving ahead, in terms of speed, ExpressVPN has lightning-fast speed servers. Its Lightway protocol makes it by far the fastest VPN connection in Italy in the industry. Its network comprises over 3000 servers in 105 countries. You can enjoy unlimited bandwidth and unthrottled service on your devices in Italy.

ExpressVPN follows an AES-256-bit encryption with 5 device connections simultaneously. It is a highly secure and privacy-protected service for users. It comes with a Network Lock (kill switch) to manage VPN disconnection and Threat Manager for protection against malware. Also, ExpressVPN is the best VPN with Auto Connect feature due to its outstanding performance, especially when it comes to the automatic enabling of VPN when connecting to a new network in Italy.

With ExpressVPN you get guaranteed safety against your personal information collection. Its no-logs policy restricts the acquisition of private user data and session details. Additionally, we admire its TrustedServer technology that erases complete session information from the RAM.

You can use ExpressVPN services on Android, Windows, Mac, iOS, or Linux devices. You can select the apps that you want to run with VPN protection using the split tunneling feature.

With its special MediaStreamer feature, you can try streaming on devices that don’t have native support to stream content. You can easily unblock and access Netflix with ExpressVPN, HBO Max, Amazon Prime Video, Hulu, etc.

ExpressVPN can also be integrated with routers to safeguard the entire network. Also, for secure browsing options, you can use Chrome, Firefox, and Edge proxy extensions. Furthermore, you can experience great torrenting as it also supports P2P traffic on its servers.

If compared on the basis of pricing, ExpressVPN is more expensive than most other VPN services available. It can be subscribed for 1 year by paying EUR 6.23/mo (US$ 6.67/mo) - Save up to 49% with exclusive 1-year plans + 3 months free. On top of this, you get a 30-day money-back guarantee and a 7-day ExpressVPN free trial in Italy on purchasing the VPN service. For more details, go through our ExpressVPN review in Italy.

2. Surfshark – Affordable VPN with a 24/7 Customer Support

Surfshark is an affordable VPN that offers live chat support and email service for users in Italy. We had to enter our name, email address, and complete message to start the live VPN chat. Initially, a bot asked a few questions to resolve our problem but redirected us to a live human agent within a few seconds in Italy.

The human representative responded instantly providing a detailed response to our query and covering all possible aspects. The discussion was quite helpful in understanding the question. We were satisfied with the quality of service and efficiency of the agents.

Moreover, we found its blog space to be highly informative and extensive for users interested in solving their problems on their own. The customer care section and articles are helpful for common users too.

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Surfshark uses military-grade AES-256-bit encryption for data protection and CleanWeb to eliminate ads, trackers, and malware online. It follows a no-logs policy for zero data collection. Moreover, Surfshark One brings an anti-virus to safeguard the device. Apart, from that Surfshark is the best VPN with Whitelister in Italy feature. It is a low-cost solution that can compete with other premium VPNs while still offering excellent features, including whitelisting.

With Surfshark’s NoBorders mode, you can experience the same features no matter where you are located and the Camouflage mode helps hide your identity completely. You get more than 3200 servers in 100 countries under Surfshark protection.

You can connect unlimited devices simultaneously with Surfshark VPN. It allows using macOS, Windows, Linux, iOS, and Android devices. Like ExpressVPN, Surfshark can also unlock Netflix and other major streaming platforms. Moreover, it allows torrenting, but the setup requires an update.

The monthly Surfshark subscription is available for EUR 2.32/mo (US$ 2.49/mo) - Save up to 77% with exclusive 2-year plan + 30-day money-back guarantee. It offers the most reasonable prices making it the best value for money in the market. Additionally, you get a 30-day money-back guarantee and a 7-day Surfshark free trial in Italy. For more details, check the Surfshark review in Italy.

3. NordVPN – Reliable VPN with 24/7 Customer Support

NordVPN is a reliable VPN service with live customer support options in Italy. The most attractive feature is the live chat which can be initiated from the Help section. When we clicked on the chat button, a pop-up window appeared with a chatbot. We got options to change the language or select one of the suggested topics to discuss the issue we were facing.

After we typed in our query, we were surprised to find a detailed response from the chatbot. But as we wanted to test the live human agent service, we requested to talk to a human agent specifically. We were asked to enter a valid email address to proceed in Italy.

We were directed to a human agent within a few seconds who responded to our queries quickly. The tone was friendly and the information was relevant and correct. We didn’t have to wait for long to discuss the issue with the agent, which is the best thing about NordVPN customer support in Italy.

NordVPN customer support live chat was quite helpful.

NordVPN has AES-256-bit encryption, a kill switch, and split tunneling for users in Italy. It follows a no-logs policy to ensure no private data gets captured by the VPN. Furthermore, it offers threat protection against malware, trackers, and ads.

With its RAM-only servers, your data gets wiped off after every single session. Moreover, its data breach scanner prevents any unsafe incident. Also, its wide variety of servers provides different functionalities to ease working in Italy.

NordVPN’s P2P-optimized servers support safe torrenting. On top of this, its SmartPlay feature allows streaming on different devices. You can easily unlock Netflix and other major streaming channels and enjoy unlimited bandwidth in Italy.

NordVPN lets you use 6 device connections at once where you can connect macOS, Windows, Linux, iOS, and Android devices. All connections are secured with unique and advanced protection features.

NordVPN offers three different bundles titled Plus, Complete, and Standard. You can subscribe to the Complete plan for EUR 3.72/mo (US$ 3.99/mo) - Save up to 63% with exclusive 2-year plan + 3 months free for a friend. You can also get a NordVPN free trial in Italy for 7 days or a 30-day money-back guarantee from the day of sign-up. For more details, check our detailed NordVPN review in Italy.

The Various Types of Customer Support In Italy

The best VPN with 24/7 customer support in Italy offers various services to users. The different customer support options are the following:

FAQ

One important section is the FAQ or ‘Frequently Asked Questions, which is generally not considered a useful resource and is often ignored by users. This section contains different topics to help you with concise guidelines when you face issues using your VPN. You may get answers to several questions without having to contact the customer support team in Italy.

Live Chat Support

Live chat is one of the most popular and preferable customer support options among users. You only need to visit the VPN website and start the chat by pressing on a chatbox symbol. However, the response time is different for various VPN providers.

Email Support

The most common form of communication and customer service is probably Email support. Different VPN providers have stated the email address to contact their mailing service. You simply need to email the VPN’s support department mentioning the problems that you have with the service. Like the live chat option, the response time on the email is different for different VPNs. However, you should expect an email response within an hour or up to a couple of days.

Phone Support

Phone support is offered by only some VPN providers. It is largely unavailable with most VPNs. One limitation of using a VPN customer service number is the difference in time zone, which makes it hard to use phone support 24/7. Considering the technicalities involved in VPNs, phone support may not be helpful or even practical in many cases.

Social Media Support

Social media presence is gaining popularity to attract consumers on online platforms. Many VPN providers run pages on Facebook and Twitter for posting updates and news. Users can even receive an instant reply by sending a personal message to the VPN’s social media account in Italy.

VPNs With Bad Customer Support

The VPNs with bad customer support service are listed below:

HOXX VPN

HOXX VPN offers free and paid VPN services in around 50 countries worldwide. In terms of customer support, HOXX VPN has a weak position. It lacks the live chat service. The email support took an entire day to respond when we tested the service. Also, the answer we received to our query was incorrect, which was disappointing. Learn more about this VPN in our HoxxVPN review in Italy.

HideMyAss

HMA has 1000+ servers in more than 200 countries globally. It is based in a 5-Eyes Alliance member country and lacks proper privacy features. For assisting customers, HMA offers a Knowledge Base, email support, and a community section. It also claims to provide live chat which turned out to be a Submit Request page. We also tried the email service where we received the response in 3 days. However, the reply was satisfactory. For more details, check the HideMyAss review in Italy.

Hide.Me

hide.Me offers free and premium VPN plans to users with over 2000 servers. Its privacy issues are a concern, the speed is slow and you can’t really unblock Netflix. hide.Me comes with a live chat, email support, FAQs, and a ticketing system. However, we don’t recommend using hide.Me VPN. Learn more about it in our Hide.me review in Italy.

FAQ: Best VPN for 24/7 Customer Support In Italy

Conclusion

Customer support quality is important for retaining clients in Italy. Like other software tools, the VPN support team reflects its reputation. Many top-tier VPN providers offer live chat, email service, and FAQ sections to assist customers.

Responsive and supportive customer care can help users fix issues that arise while using. Without knowledge, customers can overlook essential features that can elevate their VPN experience in Italy.

To highlight the factors you shouldn’t ignore, we have covered the best VPN with 24/7 customer support in Italy. Our analysis proves ExpressVPN to be offering excellent customer service. Its live chat support is worth trying to experience guidance from well-trained and supportive agents.