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ZenVPN Review 2019 – Is It Fast, Secure & User-Friendly?

ZenVPN
ZenVPN
Overall Rating

Best For

  • Security
  • Torrenting
  • China
  • Hide IP

Supports

  • Torrenting
  • iOS
  • Android
  • Windows
  • Mac
$5.95
$4.16 Per Month

ZenVPN is an online privacy product of RubyVector Ltd, a company based in Cyprus. Like other privacy brands, its main objective is to support netizen’s fundamental privacy right.

You might have read different Zen VPN reviews but in this ZenVPN review, I will test its several features to check either this VPN service is beneficial in securing users’ privacy or not.

VPN ProvidersPureVPNZenVPN
Price$2.95/mo$5.95/month
Servers2000+ in 140 countries33 servers worldwide
CompatibilityWindows, Mac, Android, iOS, Routers,
Browsing Extensions,

Gaming Consoles, and Smart TVs
Windows, Mac, Android, Linux, and iOS
JurisdictionHong KongCyprus
Logging PolicyZero LogKeeps logs
Customer SupportLive Chat, FAQs, Email, Setup Guides, Contact UsContact Us, Help, Term of Service
Trustpilot Score9.5
Website

 

In case you want to know about other startling VPNs of the industry, refer our comprehensive VPN reviews guide.

Without further ado, let us start!

 

Jurisdiction

Surprisingly, ZenVPN hails from a user-friendly country. The product is a brainchild of RubyVector ltd situated in Cyprus.

Therefore, you can opt the service as the country does not belong to 5 eyes, nine eyes and 14 eyes territory.

Jurisdiction-is-in-Cyprus

However, the provider has to follow the Cyprus privacy laws in true letter and spirit. That said, the country is a member of the European Union.

Thus, the country also safeguards the users’ fundamental rights in the right way.

Logging Policy

In terms of logging, ZenVPN does store some of its users’ information. As a result, I cannot place the service in the category of VPN providers those follow no logging policy.

Ironically, the brand has incorporated Google Privacy policies in its privacy policy section.

When you subscribe to its Android VPN app through Google Play Store, your billing information will also be recorded.

In these situations, you have no choice other than reading VPN services’ logging policies, as it will provide you a better idea about the consequences of using a VPN that keeps log.

Logging-Policies-ZenVPN

Unfortunately, ZenVPN customer support section categorically stores users’ chats and other communications by means of third party service like FreshDesk.

IP/DNS Leak

Without testing IP, DNS and WebRTC leaks, you cannot predict about the effectiveness of a VPN service perfectly.

This is because these leaks may expose your original IP addresses to unwanted people like hackers, cybercriminals and others online.

Therefore, you must explore VPN leak test guide that describes different kinds of leaks your VPN may suffer from.

IP-leak-Test-ZenVPN

Obfuscated Servers

Unfortunately, different countries do not respect their users’ privacy. This is the reason they do not allow their users to opt online privacy services like VPN.

Hence, VPN services include an obfuscation feature in their armory. By doing so, subscribers are able to use their desired VPN providers in suppressive countries such as China, Russia and others.

At present, ZenVPN does not have such benefit for their users. Still, I expect that the Cyprus brand will add obfuscation in near future.

You can still check out our obfuscation guide that explains how you can bypass VPN blocks and why obfuscation is necessary.

App File Check

In order to check if the service exposes any virus or not, I tested its Windows app using VirusTotal.com.

Based on the below-mentioned testing, ZenVPN Windows app could not come clean and exposed different viruses.

ZenVPN-App-File-Check

Compatibility

As far as the compatibility factor goes, the brand supports all the leading platforms like Windows, Android, Mac, and iOS.

In addition, you will have to select OpenVPN client to install ZenVPN on your Linux device.

Likewise, the review of ZenVPN discovers that the service has to improve its compatibility advantage with respect to streaming devices like FireStick and so on.

For manual configuration, Zen-VPN provides VPN credentials that enable you to configure manual VPN connection on your devices instantly.

Luckily, you can use ZenVPN download feature to install your preferred app on your devices in no time.

VPN-Credentials-ZenVPN

Pricing Review

Zen VPN has surely grabbed the eyes of existing as well as potential users through its numerous pricing plans.

In general, the brand has divided its pricing feature into main categories and these are standard and unlimited.

Upon going through the standard pricing plans, you will find weekly, monthly and yearly packages.

Standard-Pricing-ZenVPN

Unlike other VPNs, Zen VPN offers limited data transfer facility on these pricing plans. All these plans deliver 5GB data transfer benefit to their users.

You will have to pay $49.95, $5.95 and $2.95 to attain such plans.

When you explore its unlimited plans, you will see three different types of pricing plans such as weekly, monthly, and yearly too.

After paying $95.50 on yearly basis, you can use the yearly plan as per your own needs. The same goes for monthly and yearly pricing plans as you will need to pay $9.95 and $5.95 respectively.

ZenVPN-Unlimited-Pricing-Plans

Remarkably, all the above-described pricing packages include an exclusive free trial benefit.

That said, the overall pricing strategy of ZenVPN does not look quite compelling.

ZenVPN Free Review

What makes ZenVPN standout from other VPNs is its free version availability benefit. Furthermore, you can enjoy daily traffic allowance up to 250 MB hassle-free.

Interestingly, you can connect to any server of your choice from the list of free VPN servers that includes:

  • France
  • Netherlands
  • India
  • Singapore
  • USA

ZenVPN-Free-Version

Payment Methods

My Zen VPN review explores that the service does not offer a huge list of payment methods to its users. Here is the list of these payment methods that consists of:

  • Visa
  • MasterCard
  • American Express
  • Maestro

I was hoping to see anonymous payment options like Bitcoin but sadly, it was not the case though.

Payment-Methods-ZenVPN

Money Back Guarantee / Refund Policy

ZenVPN has outscored other VPNs by a huge distance in case of money back guarantee.

The service has an eye-catching 30 days money back guarantee that helps users experience its different apps in detail.

Moreover, the provider’s refund policy allows you to get your refund from anywhere in a timely manner.

On the contrary, you cannot claim for the refund in case you want to cancel your subscription prior to the end of your subscription term.

Refund-Policy-ZenVPN

ZenVPN Review in Terms of Security

Sadly, ZenVPN has to include some of the most common security features like internet kill switch, and others.

On the other hand, this Cyprus brand does deliver an OpenVPN protocol that uses 256-bit military grade encryption by default.

Besides OpenVPN, the provider only offers L2TP/IPsec and PPTP protocols to its users. If you want to know is ZenVPN safe, you should try out its freemium version first.

Consequently, ZenVPN will have to add other VPN protocols like IKEv1, IKEv2, SSTP, and others to increase its efficiency when it comes to using different tunneling protocols.

Servers Offered

Currently, ZenVPN has 33 server locations that help you in selecting your preferred servers from any part of the world.

However, the service has not explained how many servers are physical and how many servers are virtual.

This way, you cannot differentiate between the effectiveness of virtual and physical servers accordingly.

Still, you should not lose your heart as our guide about VPN server locations helps users understand the major differences between physical and virtual VPN servers.

Does ZenVPN Support Torrenting?

Yes, you can use ZenVPN to accomplish your media streaming cravings through torrenting. You can connect to servers that are available in torrent-friendly countries to achieve your mission.

Speed Test

Upon using 28 Mbps internet connection, I found its Netherland’s server speed quite on the lowest side.

In terms of speed, ZenVPN will have to progress drastically. Otherwise, the service may lose a major chunk of its potential users in the coming years.

Before connecting to ZenVPN:

Before-Connecting-to-VPN

After connecting to ZenVPN Netherland server:

Speed-on-Netherlands-Server

Transparency

ZenVPN has not shown its intention when it comes to claiming itself a transparent brand. Similarly, it has not provided any information that shows how much clear they are.

The company has not produced any kind of transparency report nor did it indulge itself in third-party independent audit as well.

To know about most transparent VPNs in the market, read the exclusive guide.

US Netflix Unblocking

Unfortunately, you cannot use ZenVPN if you want to unblock US Netflix media library through its US server.

If streaming US Netflix is highly important for you, explore our blog that describes Which VPNs are capable enough to unblock US Netflix.

The same goes for Kodi as well. You will have to use another VPN on Kodi like PureVPN and others to fulfill your streaming desires.

Multi-logins

Again, ZenVPN has disappointed its users when it comes to using the service on multiple platforms. You are allowed to secure your one device at a time only.

Customer Support

ZenVPN has done a proper homework in terms of customer support. The provider is offering the following features in this domain:

  • Contact Us
  • Help
  • Terms of Service
  • What is VPN?

You can create a ticket by using “Contact Us” page in which you can discuss troubleshooting and other related problems.

The help section is useful at times when you want to contact its customer support section.

ZenVPN-Help-Center

You can get enough information if you want to know about the term “What is a VPN” through this section.

To use ZenVPN account, you will have to rely on your email address and password as it will enable you to create the account straightaway.

Create-Your-Account-ZenVPN

Conversely, the service does not provide live chat support to its users. This is the reason users may anticipate issues while solving their urgent issues spontaneously.

Alternatives to ZenVPN

If you’re not interested in ZenVPN, you can read reviews about other VPNs:

Final Verdict

I have to conclude my ZenVPN review here. This review discloses that the service keeps some kind of logs.

Moreover, the pricing factor is also on the higher side as compared to other cheap VPN services like PureVPN, Surfshark and others.

Likewise, users may find its refund policy bit cumbersome in terms of refund claims. Its stance over transparency and overall users’ privacy is also questionable.

Therefore, I would give ZenVPN 5.0/10.0 overall based on the above-detailed review.

Feel free to share your feedback about the service in the comments section below.

Usman Hayat

Usman Hayat

Author
Posts by Usman Hayat

Usman Hayat's Biography :


A business school grad specializing in marketing, Usman found his love for writing during studies. Salmi now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Salmi loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Salmi stands resolute raising his voice for the rights of netizens everywhere.


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