ZenVPN Review 2019
ZenVPN is a Cyprus service accessible at relatively pricey $2.95/week cost. It offers only 30+ servers in 30+ countries that don't allow US Netflix streaming but assist torrenting. The VPN has earned 2.5 stars rating overall.
ZenVPN is an online privacy product of RubyVector Ltd, a company based in Cyprus. Like other privacy brands, its main objective is to support netizen’s fundamental privacy right
Moreover, it keeps users’ logs and does not offer fast streaming speed. Therefore, I do not recommend this VPN provider.
In case you want to know about other startling VPNs of the industry, refer our comprehensive VPN reviews guide.
My Rating Criteria
I have examined this Cyprus based service on my 8 step rating criteria that includes:
- Pricing – What is the cost of ZenVPN?
- Security – Protocols & Encryption
- Jurisdiction – Where is ZenVPN located?
- Speed – On the Lower Side
- Streaming – Does it unblock Netflix or support Torrenting?
- Leaks – IP, DNS, WebRTC & Virus Tests
- Trustworthiness – Logging Policy & Customer Support
- Compatibility – How much Compatible ZenVPN is?
Pricing – What is the cost of ZenVPN?
ZenVPN has surely grabbed the eyes of existing as well as potential users through its numerous pricing plans.
In general, the brand has divided its pricing feature into main categories and these are standard and unlimited.
Upon going through the standard pricing plans, you will find weekly, monthly and yearly packages. These are:
- Weekly is available at the cost of $2.95
- Monthly is available at the cost of $5.95
- Yearly is available at the cost of $49.95 ($4.16/month)
Unlike other VPNs, Zen VPN offers limited data transfer facility on these pricing plans. All these plans deliver 5GB data transfer benefit to their users.
When you explore its unlimited plans, you will see three different types of pricing plans such as weekly, monthly, and yearly too. These are:
- Weekly is available at the cost of $5.95
- Monthly is available at the cost of $9.95
- Yearly is available at the cost of $95.50 ($4.16/month)
After paying $95.50 on yearly basis, you can use the yearly plan as per your own needs. The same goes for monthly and yearly pricing plans as you will need to pay $9.95 and $5.95 respectively.
Remarkably, all the above-described pricing packages include an exclusive free trial benefit.
That said, the overall pricing strategy of ZenVPN does not look quite compelling.
On the service does not offer a huge list of payment methods to its users. Here is the list of these payment methods that consists of:
- American Express
I was hoping to see anonymous payment options like Bitcoin but sadly, it was not the case though.
In terms of refund, the service has an eye-catching 30 days money back guarantee that helps users experience its different apps in detail.
Moreover, the provider’s refund policy allows you to get your refund from anywhere in a timely manner.
On the contrary, you cannot claim for the refund in case you want to cancel your subscription prior to the end of your subscription term.
Moreover, ZenVPN has its own free version that allows you to enjoy daily traffic allowance up to 250 MB hassle-free.
Interestingly, you can connect to any server of your choice from the list of free VPN servers that includes:
Security – Protocols & Encryption
Sadly, ZenVPN has to include some of the most common security features like internet kill switch, and others.
On the other hand, this Cyprus brand does deliver an OpenVPN protocol that uses 256-bit military grade encryption by default.
Besides OpenVPN, the provider only offers L2TP/IPsec and PPTP protocols to its users. If you want to know is ZenVPN safe, you should try out its freemium version first.
Consequently, ZenVPN will have to add other VPN protocols like IKEv1, IKEv2, SSTP, and others to increase its efficiency when it comes to using different tunneling protocols.
Jurisdiction – Where is ZenVPN located?
Surprisingly, ZenVPN hails from a user-friendly country. The product is a brainchild of RubyVector ltd situated in Cyprus.
Therefore, you can opt the service as the country does not belong to 5 eyes, nine eyes and 14 eyes territory.
However, the provider has to follow the Cyprus privacy laws in true letter and spirit. That said, the country is a member of the European Union that safeguards the users’ fundamental rights accordingly.
Currently, ZenVPN has 32 server locations in 30+ countries that help you in selecting your preferred servers from any part of the world.
However, the service has not explained how many servers are physical and how many servers are virtual.
This way, you cannot differentiate between the effectiveness of virtual and physical servers accordingly.
Still, you should not lose your heart as our guide about VPN server locations helps users understand the major differences between physical and virtual VPN servers.
Speed – On the Lower Side
ZenVPN does not offer impressive connection speeds in general.
Upon using 28 Mbps internet connection, I found its Netherland’s server speed quite on the lowest side. Here is the screenshot:
As you can see, there is a downward spike of 95% in speed.
Streaming – Does it unblock Netflix or support Torrenting?
Unfortunately, you cannot use ZenVPN if you want to unblock US Netflix media library through its US server.
If streaming US Netflix is highly important for you, explore our blog that describes Which VPNs are capable enough to unblock US Netflix from here.
On the other hand, you can use ZenVPN to accomplish your media streaming cravings through torrenting. You can connect to servers that are available in torrent-friendly countries to achieve your mission.
Leaks – IP, DNS, WebRTC & Virus Tests
ZenVN does not reveal its users’ information in the form of IP, DNS or WebRTC data. Here are the screenshots:
In order to check if the service exposes any virus or not, I tested its Windows app using VirusTotal.com.
Based on the below-mentioned testing, ZenVPN Windows app could not come clean and exposed different viruses.
Here is the snapshot:
Trustworthiness – Logging Policy & Cust0mer Support
In terms of logging, ZenVPN does store some of its users’ information. As a result, I cannot place the service in the category of VPN providers those follow no logging policy.
When you subscribe to its Android VPN app through Google Play Store, your billing information will also be recorded.
In these situations, you have no choice other than reading a guide that discusses different VPN services’ logging policies, as it will provide you a better idea about the consequences of using a VPN that keeps log.
Unfortunately, ZenVPN customer support section categorically stores users’ chats and other communications by means of third party service like FreshDesk.
ZenVPN has done a proper homework in terms of customer support. The provider is offering the following features in this domain:
- Contact Us
- Terms of Service
- What is VPN?
You can create a ticket by using “Contact Us” page in which you can discuss troubleshooting and other related problems.
The help section is useful at times when you want to contact its customer support section.
Compatibility – How much Compatible ZenVPN is?
As far as the compatibility factor goes, the brand supports all the leading platforms like Windows, Android, Mac, and iOS.
In addition, you will have to select OpenVPN client to install ZenVPN on your Linux device.
However, the service has to improve its compatibility advantage with respect to streaming devices like FireStick and so on.
For manual configuration, Zen-VPN provides VPN credentials that enable you to configure manual VPN connection on your devices instantly.
Luckily, you can use ZenVPN download feature to install your preferred app on your devices in no time.
Comparison between PureVPN and ZenVPN
I have described the prominent features of both these VPN to help you decide regarding your privacy in the right way.
|Servers||2000+ in 140 Countries||30+ in 30+ Countries|
|Compatibility||All Devices||Windows, Mac, Linux, Android,|
|Logging Policy||Zero Logs||Keep Logs|
|Customer Support||Live Chat & Email Support||Help Center & Contact Us|
|Trust Pilot Score||9.5||N/A|
Alternatives to ZenVPN
If you’re not interested in ZenVPN, you can read reviews about other VPNs:
- Ivacy VPN review
- Windscribe review
- AVG Secure VPN review
- TrustZone VPN review
- Private Internet Access VPN service review
- Ultrasurf VPN review
- Goose VPN review
- TunnelBear VPN review
- VPN Unlimited Infinity review
- WiTopia VPN review
- SurfEasy VPN review
Do I Recommend ZenVPN?
No, I don’t recommend ZenVPN.
I have to conclude my ZenVPN review here. Unfortunately, the service keeps some kind of logs. Likewise, users may find its refund policy bit cumbersome in terms of refund claims.
Despite offering freemium version, the service has not delivered enough on other fronts like speed and compatibility.
Therefore, I would give ZenVPN 2.5/5.0 overall based on the above-detailed evaluation.