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ZenMate Review 2019

Zenmate is a German VPN service available at a cheap $2.05/month price. The service has presence in 30+ countries and assist torrenting too. The service has earned 2.8 stars rating.

Based inGermany [UNSAFE]
Price$2.05/mo
Servers100+ (30+ Countries)
LogsNo Logs
Multi Login 05 Devices
Refund30 Days
RecommendedNO
Websitezenmate.com

Zenmate VPN is a freemium as well as premium VPN brand providing its services in all the major countries across the globe. According to this Zenmate VPN review, it delivers only 30+ servers worldwide.

On the other hand, VPNs like PureVPN or NordVPN provide servers to their users in huge numbers. On the contrary, Zenmate does not provide a live chat support to its users. However, it allows torrenting and Netflix streaming both.

Still, I don’t recommend Zenmate to privacy conscious users due to its questionable jurisdiction, limited server spread and below average connection speeds.

In case you want to know about startling VPNs in the market, read this exclusive guide from here.

​My Rating Criteria

I have tested Zenmate as per my own created 9 step criteria that includes:

  1. Jurisdiction – Where is Zenmate VPN located?
  2. Security – Is Zenmate Secure?
  3. Leaks – IP, DNS, WebRTC & Virus Tests?
  4. Servers – Is it P2P compatible?
  5. Speed – How fast is this VPN?
  6. Streaming – Does it work with Netflix?
  7. Compatibility – Apps and supported devices
  8. Pricing – How much does Zenmate cost exactly?
  9. Trustworthiness – Trustpilot Ratings, Reddit & Customer Support

Jurisdiction – Where is Zenmate VPN located?

Zenmate belongs to an unsafe jurisdiction that is Germany. The country is a member of 14 eyes countries and share its users’ information with other partners of alliance as and when required.

Security – Is Zenmate Secure?

Surprisingly, the VPN does keep some logs and does not have a no logging policy for its users. They keep an eye on their users’ IP addresses that suggests it is not an anonymous VPN by any stretch of imagination.

As far as their tunneling protocols and encryption go, they are secure as they deliver OpenVPN, L2TP/IPsec, and IKEv2. Conversely, they encrypt your data through 128-bit and 256-bit military grade encryption.

Leaks – IP, DNS, WebRTC & Virus Tests

Zenmate does not leak your DNS or WebRTC information but may leak your IP addresses online. When I connected to its Austrian server, I was astonished to know that I was connected to its Lexumbough server.

It means it could reveal your actual whereabouts in shape of IP addresses.

Here are the screenshots:

IP Leak:

IPLeak-Test-Luxembourg-Zenmate

 

DNS Leak:

DNS-Leak-Test-Zenmate

WebRTC Leak:

WebRTC-Leak-Test-Zenmate

Virus Test: 

Its Android app link is secure because it does not expose to any virus:

Virus-Test-Zenmate

Servers – Is It P2P compatible?

At present, Zenmate only offers 30+ servers in 30+ countries all around the world. As compared to other VPNs, the service has to improve its server spread considerably.

Otherwise, they will have to face intense competition from other users. However, the good thing is they support torrenting activities of their users in the right way.

But, you should avoid downloading copyrighted content through their P2P servers. If you do so, you may face the consequences in the form of copyright infringement notices.

Speed – Not on the Higher Side

Unfortunately, the German VPN does not deliver impressive connection speeds. After connecting to its server on my 30 Mbps internet connection, I received only  download speed in return:

Speed-Test-Zenmate

As you can see, there is a decline of 90% in speed approx.

Streaming – Does it work with Netflix?

Zenmate allows you to unblock US Netflix media library from anywhere. This is how you can watch all your favorite US TV shows or movies on your desired devices hassle-free.

Compatibility – Apps and supported devices

Zenmate is compatible with all the leading platforms including browser extensions like Chrome, Firefox and Opera.

You are allowed to install the service on different operating systems such as Windows, Mac, Linux, Android and iOS. Likewise, you may protect your 5 diverse devices with a single Zenmate account.

Pricing – How much does Zenmate VPN cost exactly?

Zenmate has affordable pricing packages for its users. Currently, you can choose your preferred plan from these below-mentioned plans:

Pricing-Plans-Zenmate

But the service only offers two types of payment methods like Credit Card and PayPal that may become a concern for potential users in near future. That said, you can avail its free trial benefit for a week hassle-free.

Moreover, if you’re looking for premium VPNs at discounted rates, I would suggest you to check out our handpicked list of VPN deals 2019 right now.

Trustworthiness – Trustpilot ratings, Reddit & Customer Support

The provider has earned a positive reputation on TrustPilot. This is because 73% users have rated their performance excellent.

Zenmate Trustpilot Score

Zenmate Trustpilot Reviews

On the other hand, Reddit users have given them mixed feedback regarding different features.

Zenmate-Customer-Review-Reddit

You should also check this guide for more insights: Best VPN Service on Reddit

 

Customer Support

In terms of support, Zenmate does not have a live chat feature in its armory. Apart from this, you can avail these options:

  • FAQs
  • Email
  • Getting Started
  • Downloads

This way, you can get the answers of your questions appropriately.

Comparison between PureVPN and Zenmate

I have described the attributes of both these services to let you decide about your privacy accordingly.

FeaturesPureVPNZenmate
Price $1.32/mo $2.05/mo
Servers2000+ in 140 Countries30+ in 30+ Countries
CompatibilityAll DevicesWindows, Mac, Linux, Android,
iOS
JurisdictionHong KongGermany
Logging PolicyZero LogsKeeps Logs
Customer SupportLive Chat & Email SupportFAQs & Email
Trustpilot Score4.84.5
Website PUREVPN Zenmate

 

Alternatives to ZenMate

Some of you may not be satisfied with the features provided by this service. I cannot blame you for this. Digital privacy is a sensitive matter and therefore, everyone has his or her own preferences with VPNs.

You can read the VPN reviews below to see if you find anything to your liking.

Why I don’t Recommend Zenmate VPN?

Obviously, there are so many reasons. It offers a free trial feature but does not have user-friendly jurisdiction. Similarly, its logging policies are cumbersome to understand.

Furthermore, its limited server count is also a worrying aspect. On pricing front, they are highly affordable and also offer Netflix unblocking advantage to their users.

Based on the above Zenmate VPN review, the service has obtained 2.8 stars rating overall.

Usman Hayat

Usman Hayat

Author
Posts by Usman Hayat

Usman Hayat's Biography :


A business school grad specializing in marketing, Usman found his love for writing during studies. Usman now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Usman loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Usman stands resolute raising his voice for the rights of netizens everywhere.


2 Responses to ZenMate Review 2019

  1. Alisha Ross says:

    I tried to use it last Saturday. It was a horrible, horrible experience.
    Download speed was slow and often dropped to zero. Some websites not
    loading until I reconnected. I tried various servers. Some of which
    disconnected me after being connected for a while and then told me my
    credentials were no longer valid. I used both the application as well
    as the OVPN file. I am now using another vpn service and things are much
    better. Based on my personal experience I don’t understand the positive
    comments at all.

    • VPNRanks says:

      Hi Alisha,
      It is unfortunate that you had such a bad experience with ZenMate. Could you please share more details like the servers you were trying to connect and the websites you were trying to reach, so that we could test the service at our end as well

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