TuVPN Review 2019 – Decent Security but…
The VPN industry is popularly represented by providers like NordVPN and ExpressVPN. What many users don’t know is that the industry is teeming with hundreds of providers, many of which don’t make the headlines because market is dominated by a select few.
TuVPN is one of the VPNs that rests in relative obscurity. Based in British Virgin Islands (BVI), the provider has set out on a goal to increase the privacy, anonymity, and security of users on the web.
But does the provider hold true to its purported mission of bringing security and privacy to online users? That is the main question that I will be addressing in this TuVPN review, along with focusing on its other key features.
You may visit more VPN reviews for an overview of the leading providers in the market.
- Unblocks US Netflix
- Supports P2P filesharing
- Zero-logs policy
- Option of dedicated or shared IP address
- Access BBC iPlayer from anywhere
- 7-day money-back guarantee
- Unappealing UI design
- Only 9 server locations
- Live chat support not available
TuVPN Pricing and Packages
TuVPN is one of the few VPNs that offers two kinds of packages: one for share IPs, and the other for dedicated IPs.
The packages are divided by the number of months of subscription you want. The company is currently offering a Starter Pack promotion on its monthly plan, which is available for $5.15 after 60% discount.
The packages for dedicated IPs are more expensive and look something like this:
As you can see, dedicated IPs are considerably more expensive. Also, note that the Starter Pack discount of 60% is not as available for dedicated IPs. You can choose a dedicated IP from one of the following 8 locations:
- Amsterdam (Netherlands)
- Gravelines (France)
- London (UK)
- Madrid (Spain)
- Milan (Italy)
- Munich (Germany)
- Stockholm (Sweden)
- Washington (USA)
For all packages, TuVPN offers a 7-day money-back guarantee. I personally prefer refund periods of at least 1 month, but 7 days is still better than no refund policy at all.
TuVPN offers a number of payment methods to users. You can purchase subscription via credit/debit cards, Mint, Neosurf, bitcoins, among a couple of other options.
The option to pay with bitcoins is a pleasant surprise, as many of the lesser known VPN providers don’t accept bitcoin payments.
One of the major drawbacks of TuVPN is its small server network. Currently, the service has servers located in 9 countries:
The low server size puts TuVPN in a bad light in relation to its major competitors, since most popular VPN providers have servers in the 4 figures. However, TuVPN has servers in most of the leading nations of the world, which is good enough if you are not too location-conscious.
Security and Encryption
When I rate a VPN, such as in this TuVPN review security is always the primary factor in my mind. Although the small server network disappointed me a bit, TuVPN made up for it with its surprisingly strong security and encryption protocols.
The service offers 4 tunneling protocols for users to choose from. These include: OpenVPN, L2TP/IPSec, PPTP, and SSH2 tunnels.
OpenVPN and SSH2 are two of the strongest tunneling protocols for VPNs out there. While many popular VPNs offer OpenVPN protocol, SSH2 is not so widespread among providers. SSH2 does not support mobile phones, however.
TuVPN has satisfied me on the security and encryption front enough to rank it among the top providers known for their strong security.
This does not necessarily imply that the company retains personal data at all times. The information exchanged during a discussion with customer support, however, may contain personal data.
So, even though the company does not specifically hold onto your data, some of it may unintentionally remain in the storage of TuVPN.
Setting up TuVPN is a tad complicated. The process of setting it up on your device varies depending on the protocol you want to use. All protocols, barring OpenVPN, must be set up manually. For the OpenVPN protocol, there is a client you can download from the official TuVPN website.
Tutorials for setting up the VPN with all types of available protocols are provided on the official site of TuVPN, so you should consult those when you decide to install it on your PC or phone. These tutorials are simply written, so I suppose I don’t need to include these in this TuVPN review.
I would say the client is just as ugly as the website. It seems as the providers don’t care at all about dressing their software up in an attractive design. Considering that the provider is not exactly cheap, they should start investing in the user interface of their VPN client as well as the website.
TuVPN supports Windows, macOS, Android, iOS, Linux and even some routers. The impressiveness of wide device support is somewhat spoiled by the unintuitive installation process. Nonetheless, device support is still one of the stronger aspects of TuVPN.
Can TuVPN Unblock Netflix?
If you are Netflix subscriber, you probably know that the availability of movies and TV shows varies for each country. The largest library of movie and TV titles are available for users in the US.
You can try signing into US Netflix from another country, but you will be immediately redirected to your home country’s Netflix automatically.
But here’s a bright idea: how about you try connecting to the US server and then try to access Netflix?
That does actually work! Though many VPNs fail to get past Netflix’s firewalls, even some of the better known VPNs. Netflix is extremely efficient when it comes to detecting the use of a proxy or VPN on the user’s end.
Nonetheless, there are several VPNs powerful enough to get past Netflix’s detection mechanism and enable access to US Netflix. It pleases me to say that TuVPN is one of these select few VPNs. You’ll have no difficulty logging into US Netflix if you are connected to the US server of TuVPN.
TuVPN Customer Support Review
TuVPN seems to be oblivious of the modern way of offering support to customers and resolving their queries: live chat. The only way to reach TuVPN support is via an email ticketing system, which you can by clicking the grey “support” button at the top of TuVPN’s homepage.
Clicking on the support button will lead you to the Support Center page, from where you can generate a new ticket or check the status of a previously generated ticket.
While email ticketing system is not a bad option to have, but considering that TuVPN believes in providing “choices” to people as it claims on almost every page on its website, it should be giving users the option for live chat support as well.
TuVPN is a mixed bag. It stands strong in some aspects, such as encryption, device support, and its ability to unblock US Netflix, but lacks in other areas like server size and the slightly complicated set-up process. Therefore, in this TuVPN review, I consider this VPN a well-balanced service that works great a s security tool, but which nonetheless requires some improvements for superior performance and higher customer satisfaction.