Tunnello VPN Review 2019 – *Don’t buy it before reading this*
Tunnello, a lightweight new VPN service that recently made it to the VPN industry in 2017.
It claims to offer ultra-fast speeds, secure bypassing and 110 servers around the world. Tunnello also claims to have a user base of over a million users and a 95% positive customer satisfaction.
Although these claims sound good on paper, I’m going to put it to the test in my Tunnello VPN review.
Similar to other Top VPN Reviews on VPNRanks, I’m going to be testing the following features of this VPN:
So without further ado, let’s begin.
What I like about Tunnello VPN?
In this section, I’m going to talk about all the things I like about Tunnello VPN.
Let’s begin with protocols & Encryption shall we…
Protocols & Encryption
Being such a new provider, they’ve certainly got their basics right. Similar to industry giants like NordVPN and ExpressVPN, Tunnello also uses powerful encryption.
That said, you don’t get many choices. Allow me to explain what I mean…
Tunnello only offers AES-256 and RSA-4096 bit encryption protocols, that’s about it. Now don’t get wrong, that’s plenty for day to day use, however, a bit more flexibility would have been nice to see.
Tunnello claims the protocol and encryption they’re using is not only impossible to crack but also barely affects speeds.
On security side they’re good, however, I’ll still test out the speeds in the speed test section of this review.
DNS, IP & WebRTC Leaks Test
Aside from decent encryption, Tunnello VPN is really good at not leaking. Yes, even though it is new and considerably lesser known, it still passed my leak without any problems.
I performed the leak test using the following tools:
Here are the test results…
Server wise I can’t complain too much, I mean they’re still in their infancy stage. At the moment they offer around only 110 servers. Although this number is nothing compared to giants, however, it’s not bad for a newbie.
Coverage wise they’re also decent. You do get to choose from 14 different locations.
Here is the screenshot of their current server coverage:
Again, their server coverage is fairly good. One thing Tunnello VPN is really good at is bypassing the Chinese firewall. That’s something we’re used to seeing from only renowned VPN providers.
Although they don’t offer support for a lot of devices, they do make up for it with their Chrome extension.
I found their Chrome extent to be very lightweight and surprisingly fast in terms of connection speeds. It hardly took any time connecting to the server of my choice.
Interface wise it’s pretty clean. There’s a simple dropdown to select different servers and a one-click go button to enable the VPN.
Overall the Chrome extension is very convenient to use.
Payment Methods, Free Trial & Features included
Although I don’t like Tunnello’s subscription plans, I do have it say, they do offer quite a bit of secure payment options.
MasterCard, PayPal, Visa, American Express, Bitcoin and Ali Pay are all supported.
Aside from that, I love that Tunnello VPN offers a free 7-day trial. That’s great if you don’t feel like gambling with a new VPN service.
- Feature-wise they claim to offer the following:
- Unlimited data
- Up to 5 devices at the same time
- Android & Chrome App
- Fast Global Network
- Premium support (This is obviously not true, as I’ve waited for days to hear anything from them).
What I dislike about Tunnello VPN?
While Tunnello does offer some great features, there are still somethings this provider needs to fix ASAP.
Let’s check out some of the things I don’t like about Tunnello VPN.
Jurisdiction & Logging Policy
Right of the bat, their jurisdiction of operation is very questionable. Let me tell you why…
Since Tunnello is based in France, it does fall under the surveillance of the Nine Eyes. For those of you who’ve never heard of the Nine Eyes, it’s basically an even greater online surveillance alliance.
Countries like France Denmark Norway and the Netherlands are part of this massive alliance.
Operating from a jurisdiction that retains user data is a major no, no in the VPN industry.
Here‘s a screenshot of their company address.
Since Tunnello is headquartered in France, it is obligated to log user data by state laws.
Unlike other more renowned VPN providers that clearly mention no data logging policy on their websites, Tunnello doesn’t. Nowhere on their website do they mention anything about “Zero data logging”.
Take a look at the screenshot below…
Long story short, Tunnello falls under the jurisdiction of the Nine Eyes and they definitely do log user data.
Customer support is not all that great. Right from the bat, there is no live chat support. Coming from using NordVPN, I really do miss the live chat feature.
Aside from that, there are only a handful of troubleshooting and getting started guides.
Their email support is also considerably sluggish. Even after waiting for days, I didn’t get any reply from them.
Their device compatibility is also very scarce. At the moment they only support Google Chrome and Android, that’s about it.
There are no dedicated apps for Windows, Macs, Linux or even iOS, you just have to make do with either their Android app or the Chrome extension.
Pricing & Money Back Guarantee
Pricing wise Tunnello is not the cheapest VPN out there. On top of that, they only offer two (2) subscription plans, monthly and yearly.
The monthly plan costs 5.99€, which is around $6.73. The yearly plan, on the other hand, is slightly cheaper and costs 3.75€ a month or $4.21 if you’re paying to pay in USD.
Another thing I don’t like about Tunnello VPN is their refund policy, or should I say a lack of a refund policy.
Yes, that’s right, Tunnello doesn’t guarantee any refund. In their terms and conditions, they’ve clearly mentioned that they do not offer any financial reimbursements.
Take a look at the screenshot below…
If you don’t end up liking Tunnello VPN, you’re pretty much stuck with it.
Tunnello VPN Trustpilot Review
Although I mostly have mixed opinions about Tunnello VPN, let’s check out what other users have to say about their service.
Let’s start with Trustpilot, shall we…
Now there aren’t a lot of reviews for Tunnello VPN, however, based on 7 Tunnello reviews, it seems like the majority of the people really do like this service.
Take a look at the screenshot below…
Tunnello VPN Twitter Review
Twitter also had good things to say about Tunnello. Take a look at some recent tweets below…
While scrolling through Twitter, I also found out that their Android app is featured on Product Hunt. That is pretty impressive, to say the least.
So, do I recommend Tunnello VPN?
Well to brutally honest, it’s definitely not for everyone. Their jurisdiction is not the safest, to do keep logs, they only offer apps for Android and Google Chrome and they don’t offer a money back guarantee.
These are some issue that is really off-putting for me.
That said, there is also a lot to love about Tunnello as well.
For instance, the speeds are great, the Chrome app works tremendously well, it doesn’t leak and it easily unblocks the great firewall of China.
Oh! And it even offers a free 7-day trial.
So yes, if you’re a casual user who just wants fast streaming speeds and geo-lock bypassing capabilities, then Tunnello is perfect for you.
However, for torrenting and other related stuff, I suggest you look elsewhere.
So what are your thoughts about my Tunnello VPN review, do you think it worth using? Let me know in the comments below.