PureVPN Review 2019 – Amazingly Great or Terribly Worse?

1
PureVPN
PureVPN
Overall Rating

Best For

  • Streaming
  • Privacy
  • Security
  • Cheap
  • NetflixNetflix
  • HuluHulu
  • BBC iPlayerBBC iPlayer

Supports

  • Torrenting
  • Gaming
  • KodiKodi
  • iOS
  • Android
  • Windows
  • Mac
$10.95
$2.95 Per Month

PureVPN is probably amongst the oldest VPNs around in the industry today. Over the years, they have received their fair share of praises and controversies.

From absolute best to worse, they have seen it all.

Ever since their data logging scandal of 2017 surfaced, they have received a major backlash from the VPN community.

However, this doesn’t mean they don’t deserve a second chance. After all, there’s nothing worse than bad publicity.

That being said, it’s 2019 and it’s time to revisit this VPN once again and see how they’ve improved.

In this PureVPN review, I’m going to extensively put this VPN to the test and tell you exactly if it’s worth getting in 2019.

Here’s what I’ll be looking for:

  • Do they operate under the 5, 9 and 14 eyes jurisdictions?
  • Do they still keep logs?
  • Does it offer good value for money?
  • Is it fast?
  • PureVPN’s features
  • PureVPN’s App compatibility
  • PureVPN’s customer support
  • Does it work with Netflix?

Don’t want to read the whole review? Use filters instead……


But first a brief overview…

PureVPN is more than a decade old company. It first showed up all the way back in 2006. It isn’t an independent company though, it is registered under its parent company by the name of GZ Systems.

They’re headquartered in the data retention free jurisdiction of Hong Kong.

They have around 2000+ serves in around 180+ locations which is plenty by today’s standards. The company also owns its servers as opposed to renting them. In theory, your data should be more secure this way.

Compatibility wise they support all major platforms. Windows, Android, Mac, and Linux are all supported. It is also compatible with routers, smart TVs, and even with casting devices like Chromecast, Roku and Amazon Fire.

That’ve also relaunched their support for iOS. You can find their app on the Apple App Store. A much-awaited relief.

Aside from that, they offer 5 simultaneous connections which can protect up to 5 devices with just one subscription plan. However, if you set it up on a router, you can secure even more devices which is great.

Feature-wise it is packed with powerful encryption, a kill switch and a split tunneling feature for creating two separate protected and unprotected network channels.

This VPN also supports both Tor and NAT Firewall for an added measure of privacy and security.

purevpn-review-infographic

+ What I liked about PureVPN

I’ll start by talking about all the things I like about this service.

Data Retention Free Jurisdiction

Right of the bat, the data retention free jurisdiction of Hong Kong is PureVPN’s biggest selling point.

To be real with you, jurisdiction is the number one factor you should look in any VPN service. I say this because VPN logs and jurisdictions are codependent (we’ll talk about this in the logging policy section of this review).

For instance, if PureVPN was headquartered in the United Kingdom (An integral part of the 5-eyes), they would have to abide by the Investigatory Power Act, AKA the Snoopers Charter.

I have covered 5, 9 and 14 eyes alliances and their impact on your privacy, in great detail in a separate research article.

Anyways, since they’re not headquartered under the 5 eyes countries or other surveillance alliances, they are not obligated to store logs.

That’s a plus for PureVPN.

PureVPN’s logging policy – Checkered past, finally patched

PureVPN and Data logging has had a rocky past.

I’m obviously talking about the infamous data logging case that helped catch a cyber stalker.

Even though PureVPN claimed to be a log-less VPN, they still disclosed the alleged stalkers information to the FBI. Now some may argue that it was for a good cause, however, what’s wrong is wrong.

That said, the company has come a long way since then. As I said earlier, it’s time to give this VPN another chance.  So in that spirit, let’s see if they still store logs or not.

But before we do that, it’s important that we know what data logging even means. I’ve covered it in great detail in my in-depth logging policy research article.

I suggest you check that out to get a much broader knowledge of different types of VPN logs and its relation with jurisdictions.

Now that we’ve gotten that out of the way, let’s start by talking about the official response of PureVPN’s CEO about the data logging allegations.

PureVPN-CEO-response-to-allegations

Take a look at the last paragraph. Now we’ll see whether what he claims is actually true or not.

Right of the bat, here’s what the PureVPN’s updated Privacy policy claims:

“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.”

This obviously sounds satisfying, however, let’s break their privacy policy into sections to make things a bit easier.

Files you download and websites you visit (usage or activity logs)

As far as downloading files and general browsing is concerned, they really don’t log anything. Now I’m not just assuming this, they actually have this written in their Privacy policy.

PureVPN-privacy-policy-1

PureVPN-privacy-policy-3

Connection logs

The updated privacy policy of PureVPN also claims that they no longer store connection logs as well. More specifically, here’s what they don’t log:

PureVPN-privacy-policy-2

The only thing they do log

As far as what I can see, PureVPN only keeps a log of the total bandwidth consumed. However, instead of being sneaky about it, they’ve clearly mentioned it in their Privacy policy.

PureVPN-privacy-policy-5

Overall, their privacy policy has been majorly revamped. Kudos to PureVPN for taking such a bold step.

An extremely affordable Yearly plan

Let’s talk about pricing first. I really like their pricing plans. Their yearly plan is not only reasonably priced but also amongst the cheapest in the industry.

The yearly plan also comes with a 73% discount. After discount, PureVPN cost only $2.95 a month.

However, this plan is a bit expansive though and I can’t help wonder why anyone would get this plan over their 2-year plan.

They also offer a 1-month plan and that too is not cheap at all.

Here are the PureVPN pricing plans as of February 2019:

pricing-plans-purevpn

Flexible payment options

Aside from the affordable 2-year plan, it offers one of the largest selection of payment options. Crypto, credit cards, PayPal and a bunch of other payment modes are all supported.

However, it’s worth noting that Coin payments are Nonrefundable. That’s something to consider if you’re planning on getting a refund later on.

PureVPN-payment-modes

PureVPN speed test, Fast speeds (With chrome extension)

In my PureVPN speed tests, the provider managed to offers speeds I haven’t seen in quite a while. I mean I was seriously blown away by the results.

To keep things concise, I performed the speeds test on 5 of the following servers:

  • Germany
  • UK
  • India
  • US
  • France

FYI, I tested the speeds on my 15 Mbps office internet connection.

original-speed-test

I’ve compiled the ping, the download speeds and upload speeds of each server in a table below. The below results are achieved using the PureVPN Chrome extension and not the actual app.

Server Location Ping (ms) Download (Mbps) Upload (Mbps)
U.S Miami FL 266 9.92 6.40
U.K London 148 14.80 9.76
India Bangalore 241 13.45 1.01
Germany Frankfurt 140 14.57 8.53
France Paris 149 15.02 8.79

PureVPN-speed-test

PureVPN windows Speeds, Good but inconsistent

While the Chrome extension yielded consistent results, the Windows app of PureVPN didn’t.

For this test, I again used my 15Mbps internet connection.

This time performed the speed test on the following 5 servers:

  • UK Manchester
  • France Paris
  • Germany Frankfurt
  • US Miami FL
  • Japan Tokyo

Just like before, I’ve compiled the ping, the download speeds and upload speeds of each server in a table below.

Server Location Ping (MS) Download (Mbps) Upload (Mbps)
U.S Miami FL 220 9.97 1.34
U.K Manchester 284 4.22 1.18
France Paris 165 1.40 1.72
Germany Frankfurt 261 8.92 0.46
Japan Tokyo 257 9.83 1.21

purevpn-speed-test-on-windows

As you can see, the results are very inconsistent. No server managed to offer consistent download and upload speeds.

PureVPN security (supports benchmark protocols and encryption)

PureVPN does offer some very nifty protocols like  OpenVPN, L2TP/IPsec, SSTP, PPTP, and even IKEv2.

Each of these protocols is different in terms of functionality. Depending on which protocols you choose, you can perform gaming, streaming, torrenting and even secure online banking.

These protocols are extremely powerful and offer the first line of defense against online threats like session hacking or Man in the middle attacks (MITM).

OpenVPN is the industry’s benchmark protocol for both speed and security. OpenVPN is also the latest and greatest protocol around so it’s good to see that it offers such protocols.

Aside from that, 256-bit encryption is also something to like about PureVPN. If you’re not familiar with what encryption is, it is basically a method of converting your readable data into cryptic data.

PureVPN-military-grade-encryption

PureVPN calls this encryption “Military grade” and I agree. Basically, all your inbound and outbound network gets an end to end encrypted, rendering snoopers helpless.

This, of course, sounds promising, however, we’ll see how well it works in the leak test later on.

What do you guys think? Will it pass my IP leak test? Let me know in the comments.

Additional security features (The more the better)

Aside from the traditional security features that most VPNs offer, PureVPN offers few extra that I personally haven’t seen in other VPNs I’ve reviewed.

I’m talking about their “Ozone” and “Gravity” features. These features are not gimmicks, they actually work.

“Ozone” Itself is a pretty comprehensive feature. It acts as an antivirus program, it warns you if you’re visiting a sketchy website and even warns you if someone’s attempting to hack your device.

PureVPN-ozone

“Gravity” is also very useful. It basically works as an Ad blocker and offers a much better browsing experience. Both “Ozone” and “Gravity” worked great in the test.

PureVPN’s App Blocker

Distractions such as social media and online games can become a major hurdle, creating inefficiency, whether you are an employee or a student.

Not saying that you would willingly block the applications that you use, but employers and parents can block certain applications so that people concentrate at work and don’t waste time.

Here is where PureVPN’s app blocker comes in to play! It helps you select the websites and apps that can and cannot be accessed by making your own customized list.

App Blocker by PureVPN is not something that wasn’t available in the market before, but its unique features set it apart from the others.

  • Automatically blocks websites that carry high risk, which could result in your data and online security being lost.
  • It gives you complete control over which apps to block such as Facebook, Instagram, and the likes.
  • You can specifically block apps at times when you want to, for example, you can turn them off when it’s your kids time to study or you can turn to disable it when its break time at work.
  • You can Lock all the apps on your mobile phone if you have kids around so that they don’t mess up with your phone.
  • The app has been developed in such a way that it can be used by individuals as well as large and medium-sized businesses.

One factor that PureVPN has always focused on is its user interface, simple and intuitive. The same goes for its App Blocker, a simple one-click activation system.

The Best Ad Blocker?

Gone are the days when only small websites used annoying pop-up ads. Today almost any website you visit have pop-up ads that even when you try to cancel trick you into opening them.

You can hardly find any website or article that doesn’t bring up advertisements. You might be thinking that it doesn’t make for an extraordinary feature, but I will tell you why blocking advertisements matters so much.

  • Firstly it affects the load time of your page, making it slower.
  • Secondly, most of the malware comes wrapped up in the form of ads that are usually enticing.
  • Thirdly, they increase the data usage costing you much more for your internet.
  • Lastly, some ads track your online behavior so that they can send you targeted advertisements.

The PureVPN ad Blocker works well with all browsers, be it Google Chrome, Firefox or Safari.

It goes even further than that by scanning web pages against a pre-defined list of ad servers.

Complete support for torrenting

PureVPN-p2p-compatible

PureVPN completely supports torrenting and P2P. This might not sound much but it is.

Why?

Well because a lot of VPN providers don’t really offer P2P support anymore. For instance, TunnelBear no longer supports torrenting.

This is because VPN companies don’t want to deal with copyright infringement cases. There are still a handful of VPN providers that do support torrenting, however, only on few servers.

Part of the reason why a lot of torrents sites are getting blocked these days.

On the other hand, it offers torrenting on a lot of servers. Pretty much you can download torrents on any of their available servers.

Excellent device compatibility

Compatibility wise PureVPN is pretty great. The list of supported devices is honestly impressive. I’m not talking about the mainstream desktop and mobile platforms, I’m talking about their out of the way support for routers, gaming consoles and casting devices.

Here’s a complete list of supported devices:

  • Routers
  • Android TV
  • Amazon Firestick
  • Microsoft Surface
  • Kodi
  • Roku
  • Boxee box
  • Now TV Box
  • Raspberry Pi
  • Chrome cast
  • Play Station
  • Xbox
  • iOS App(Relaunched)

I personally checked out their Android and Windows apps. While the Android app worked flawlessly, their Windows app had quite a lot of issues. More on that later on.

Aside from the traditional support for desktop and mobile devices, I was glad to see their support for Firestick and Roku.

This is seriously impressive as not a lot of providers offer support for such devices. I personally watch a lot of movies so it’s perfect for me.

Installing the app on my Firestick device was easy. I was easily able to sideload it without any issues.

PureVPN-firestick

Kodi also worked great. The Installation process was flawless. It’s good to see that PureVPN can be used as a VPN for Kodi. Not a lot of VPN providers do that.

PureVPN-kodi

PureVPN iOS App relaunched

Good news iOS users, PureVPN has launched a new version of its app, which is up and running. I tested the new app to check its performance and I can safely say the new version is a marked improvement with easy to use interface and works without any hiccups.

purevpn-ios-aap

Previously, the iOS app for PureVPN had been removed from the App Store, as it failed to comply with the parameters set by Apple.

Apple has certain parameters when it comes to allowing apps on the App Store. These strict guidelines screen out apps that are malicious or have certain flaws.

Here is a review form that is presented to you when you submit your app.

apple-ios-review

Apple reviews these answers along with some other factors before accepting an application for its store.

Great global server coverage

PureVPN boasts a pretty awesome server coverage. At the moment they offer 2000+ servers in 140 countries across the globe.

PureVPN server list is truly global.

While a lot of VPN providers only target their server locations in Europe and North America, it offers a pretty good global blend of server locations.

Aside from offering the usual coverage in North America, Europe, and Africa, PureVPN also offers servers in some rare locations. For instance, they offer servers in Papua New Guinea, Madagascar, and even Myanmar.

That’s truly impressive.

PureVPN-server-locations

Actually working Kill switch

Although the Kill switch feature of PureVPN was highly criticized in the past, however, it seems as if it’s now been fixed.

The last time I reviewed this provider, the Kill switch feature actually failed twice. That said, I performed the test again for this review and the feature worked properly.

To test the Kill switch feature, I simply clicked the disconnect button from their desktop app. As soon as I did that, my Wi-Fi connection automatically disconnected.

PureVPN-kill-switch

Props to them for making it work the way it should.

Awesome Split tunneling feature

In addition to a Kill switch, PureVPN also offers a feature called Split Tunneling. If you don’t know what this feature does, it is basically a two-way tunnel for your encrypted and unencrypted traffic.

For instance, you would only want to encrypt your torrenting traffic leaving your regular browsing traffic unencrypted.

It makes perfect sense, I mean why you would want to burden down your Facebook with overhead encryption.

The Split tunneling feature did had some flaws in the past, however, that too seems to be fixed now.

I tested it with torrenting and it worked perfectly as advertised.

PureVPN Dedicated IP address

Unlike other VPNs like ExpressVPN, PureVPN offers dedicated IPs. This is obviously a plus for PureVPN since it can unblock almost all mainstream geo-blocked websites and services.

PureVPN basically offers two types of dedicated IP addresses. The first kind is free for every user with a PureVPN subscription plan.

By that, I’m obviously talking about IPs that created to unblock particular websites and services. However, you will have to share the IP address with other PureVPN users.

Since it basically doesn’t cost anything additional, if you’re a PureVPN subscriber, you can just contact support to get a specific IP to unblock a particular website or service that you’re having trouble with.

The second kind of dedicated IP costs additional over your current subscription plan, however, you wouldn’t have to share your dedicated IP with other PureVPN users.

Dedicated IP is not only perfect for gaming, but it’ll fare much better when it comes to unblocking streaming services. Since dedicated IPs are much harder to blacklist, paying a bit extra can go a long way.

As far as pricing is concerned, PureVPN’s dedicated IP costs $1.99 a month additional over your current subscription plan.

purevpn-dedicated-ip-pricing-plan

PureVPN Port Forwarding

Another additional feature that PureVPN offers is Port forwarding. If you don’t know what Port forwarding is, it’s basically a network technology that allows external devices to access computing services on private networks.

Unlike Nat Firewall that can restrict VPN essentials like torrenting, Port forwarding gives VPN users the freedom to specify specific ports for incoming connections.

Port forwarding is especially popular for gaming, torrenting and accessing computing resources like printers.

That being said, PureVPN’s Port forwarding feature isn’t included with any of their subscription plans, in fact, you would have to purchase it additionally.

However considering that the average monthly price of acquiring the Port forwarding feature is only $1.99, it is totally worth using.

PureVPN-port-forwarding-pricing-plans

Doesn’t leak IP

It also didn’t leak my IP.

I performed the leak test on various servers using ipleak.org and didn’t experience any leaks.

Take a look at the screenshots below.

PureVPN-leak-test-US

PureVPN-ip-leak-test-uk

Netflix, BBC iPlayer & Hulu all worked (No proxy error)

Netflix worked just fine on PureVPN. That said, it didn’t connect straight away and I did encounter the dreaded proxy error at least once or twice.

PureVPN-proxy-error

However, after switching to a different U.S server, I was able to successfully unblock the U.S library of Netflix.

This is seriously impressive considering most VPN’s don’t work with Netflix.

PureVPN-working-netflix

If you’re wondering about the streaming experience, it was great. I didn’t notice any lags or any pixelated video quality.

If it doesn’t work for you, try switching servers.

BBC iPlayer and Hulu also worked without any issues.

Haggle-free refund policy

In the past, it has been criticized for their Refund policy, however, it’s been updated now.

Their new Refund policy is fairly straightforward. You can claim a refund within 31 days to get your money back.

According to their Refund policy, all refund requests are processed within 24 hours and payment may take up to 30 days.

That said, refunds are not applicable to special plans and the 3-day PureVPN trial account.

– Now for the things, I dislike about PureVPN

Areas where this service definitely needs to improve.

Slow customer support

Right of the bat, PureVPN support is terrible.

To prove my point, I simply inquired about their refund process. Here’s how that went.

PureVPN-terrible-customer-support

Their response was not only slow but harshly blunt.

That’s not all, their terrible customer support continued when I decided to generate a Ticket on their website.

After clicking the link, the page loaded for a while and finally prompted me with an error message. Take a look at the screenshot below.

PureVPN-email-ticketing-error

To see why I was experiencing this issue, I decided to inquire about it with their not so excellent customer support. To my surprise, they didn’t even know this issue existed till I pointed it out.

Overall, they definitely need to improve their live chat support.

PureVPN-chat-support

PureVPN China (Works but sometimes can have issues)

Like a lot of VPNs, it is also blocked in China. You can’t access their site nor can you download the PureVPN app from the Google Playstore.

That said, it can work if you have it preinstalled on your device before you enter China. However, bear in mind you won’t be able to access any PureVPN support documentation due to their site being blocked.

If you do want to use PureVPN while you’re in China, I suggest you check out our detailed guide on PureVPN China.

I’ve covered some very useful troubleshooting steps specifically for China that should fix any potential issues you might face.

Terribly sluggish and unresponsive Windows app

Their windows app is seriously awful. You can’t connect to any server in one go. You have to retry multiple times just to connect to a specific server.

Besides that, the application is also super sluggish to use. Typing in a server location lags terribly. A lot of times the application also become unresponsive for no apparent reason.

Their Windows app also has a tendency to disconnect my Wi-Fi for no reason what so ever.

Even when it’s working fine, it takes way too long to connect to a specific server.

Overall, their Windows app is an utter nightmare to use.

Has PureVPN Encountered Warrant Canary?

Honestly speaking, PureVPN has not clarified itself about the said practice.

There are handfuls of VPN providers like Surfshark that have made their intentions clear by describing their stance over warrant canary.

I think PureVPN will need to provide enough insights to their customers regarding the issuance of government subpoena sooner or later.

PureVPN Trustpilot review

Trustpilot is considered to be one of the most credible review websites, with real customer reviews.

PureVPN has a 5-star rating on Trustpilot and over 7,000 reviews have been posted.

purevpn-review-trust-pilot

PureVPN has been rated excellent by 85% of the reviewers, which means a massive percentage of satisfied customers.

PureVPN Reddit Review

Although PureVPN managed to win me over, let see what some Redditors have to say about this service.

Checking out two recent threads on Reddit about PureVPN and I must say it had mostly good reviews, mostly.

purevpn-review-reddit-comment

Purevpn-reddit-review-2019review-purevpn-reddit-2019

reddit-community-reviews-of-reddit

purevpn-on-reddit

Naturally, there are some negative comments about the service too.

comments-about-purevpn-review-on-reddit

purevpn-user-reviews-on-reddit

review-of-purevpn-on-reddit

Final verdict

So there you have it, folks, this was my review of PureVPN.

While there’s a lot to love about this VPN, there are still a few annoying issues that need to be fixed. That said, this doesn’t mean their service hasn’t improved over the years.

To be honest, the last time I wrote on PureVPN reviews, I found their service to be absolutely terrible. However, they’ve certainly come a long way since then.

Netflix works now, it doesn’t leak IPs anymore, their features work as advertised and they certainly revised their privacy policy for the good.

So, how secure is PureVPN, do I recommend it?

Yes! Why not, it’s cheap, it offers 2000+ servers, thousands of anonymous IPs to choose from and privacy features that’s on par with other industry leaders.

Curious about what others have to say about PureVPN?

Overall, I mostly have good things to say about PureVPN, however, others might disagree. Check out some PureVPN user reviews in the comments below.

While you’re at it, leave some genuine PureVPN customer reviews in the comments as well.

103 Responses to PureVPN Review 2019 – Amazingly Great or Terribly Worse?

  1. Matt says:

    My story is similar to all those frustrated and fed up with PureVPN. They mislead, they stall, they ignore you. I foolishly signed up for a 3 year subscription. Everything I own is iOS. They must have decided that being compliant with Apple products is not worth the effort. Now where does that leave the Apple customer who signed up because they ADVERTISED they supported the platform with an APP? Correct, it leaves you NOWHERE. IF YOU ARE WISE: DO NOT DO BUSINESS WITH THESE PEOPLE.

    • Abdul Rehman says:

      Hey Matt,
      You’re absolutely right. I too am a Apple fan boy and i can see where you’re coming from.
      I have inquired about this issue multiple times with PureVPN support team and they’ve told me it’s in the process of being published on the Apple App Store.
      My advice, wait and hope for the best. I mean you’ve already invested in them, might as well give them a chance.

  2. Wei says:

    Has Apple themselves removed the iOS app from their app store? I was thinking of getting this VPN for my iPhone and I believe I have to go with another option.

    • Abdul Rehman says:

      Hi, Wei
      PureVPN iOS app is no longer available on the Apple app store. I’ve contacted PureVPN support team and they’ve told me that it’s in the process of being released again.
      I suggest you wait a while if you’re planning on getting it for your iPhone.

  3. David says:

    An excellent VPN provider, very fast connection and good customer services.

    Nice and simple to use software for PC and phone on all platforms with extensive configurations if you need more than simple tunnelling, accompanied by complete instructions for setting up your VPN manually including routers.

    By far the best provider I’ve had.

    • Usman Hayat says:

      Dear David,
      Thanks for your valuable feedback and for liking PureVPN. We are glad that you can use its various apps on your preferred devices.
      Keep using PureVPN and secure your privacy stress-free.
      Cheers!!!

  4. Floyd says:

    PureVPN has been great for me, I mainly use it for split tunneling and it works great for my purposes! Had a login issue after upgrading to Windows 10 1803 and they sent a hotfix in less than 30 minutes of my ticket. This was the only time I had to contact support in the 6 months I’ve been with them and wasn’t expecting a speedy response. Color me impressed. Keep up the great work!

    • Usman Hayat says:

      Dear Floyd,
      Thanks for your valuable feedback, we are glad that you are using PureVPN for various needs. In addition, you were able to solve your problem through customer support in a timely manner.
      Cheers!!!

  5. Bjørn says:

    The best VPN service. I only use it for streaming and it works great! Excellent customer support when needed!

    • Usman Hayat says:

      Dear Bjorn,
      Thanks for your valuable comment, you can use the service for different purposes other than streaming.
      We are happy that you found its customer support efficient.
      Cheers!!!

  6. Dukes says:

    I received the very best support for the issue I was having.Ive been with purevpn for along while now,it offers the best speeds an now Id say the best support.

    • Usman Hayat says:

      Dear Dukes,
      Thanks for reaching out to us, we are glad that you were able to solve your query straightaway. Keep using PureVPN and enjoy online protection accordingly.
      Cheers!!!

  7. Dale T says:

    Been using PureVPN the past two years and signed up for another two years. Works great and if I have any question or problems they answer and take of problems quickly and professionally.

    • Usman Hayat says:

      Dear Dale T,
      Thanks for reaching out to us.
      We are happy that you found PureVPN useful to fulfill your online privacy needs. Keep using PureVPN to enjoy secure and anonymous online activities from anywhere.
      Cheers!!!

  8. Alan Blakely says:

    A great service with great support.

    • Usman Hayat says:

      Dear Alan Blakely,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN a lot. Keep using PureVPN and enjoy online freedom hassle-free.
      Cheers!!!

  9. John Bace says:

    Henry at PureVPN helped me solve all my problems. I was having a difficult time connecting but he was professional and determined the problem. Glad that I have PureVPN and love the service.

    • Usman Hayat says:

      Dear John Bace,
      Thanks for your valuable comment,
      We are glad that PureVPN customer support solved all your problems.
      Keep using the service and enjoy online freedom from anywhere.
      Cheers!!!

  10. Otero says:

    Initial problems with setup, likely my ignorance. A little time (and a few software updates) and everything is working to my satisfaction. I’ve got PureVPN for over two years and I am really greatful for their service. Their servers are reliable and performing excellently

    • Usman Hayat says:

      Dear Otero,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN. Keep using PureVPN and enjoy online anonymity and protection hassle-free.
      Cheers!!!

  11. don couchie says:

    will one subscription for vpn cover my 3 computors and four kodi boxes in my home.

    • VPNRanks says:

      Hi don couchie
      PureVPN offers 5 simultaneous connections at one time and you can cover up to 5 devices with one connection. Thanks and keep visiting VPNRanks for more information on PureVPN.

  12. Lauren says:

    The program lets me do and watch what I want anywhere in the world and my location is not known to anyone. I can bank, purchase, do many things, safely online and it gives me peace of mind 🙂

    • Aazim Akhtar says:

      Hi Lauren,

      Thanks for your positive feedback! 🙂

  13. Markov says:

    PureVPN has lots of servers, it is easy to use, fast, fast also with P2P (I tried torrent) and apparently safe. At least as long as my IP remains hidden. I don’t know much about the encryption that it is being used but hopefully it is reliable enough.

    • Aazim Akhtar says:

      Hey Markov,

      We really appreciate your feedback. It is nice to see that the service works well for P2P.

  14. Rony says:

    Great program, I know I can browse and use the internet with complete peace my privacy is safeguarded. Very easy to use, and starts up when I boot my PC. The customer service is also superb, the few times I’ve had problems I’ve gotten help right away.

    • Aazim Akhtar says:

      Hello Rony,

      It is great to see that PureVPN’s customer support is quick and responsive. Thanks for your valuable comment.

  15. Barbara says:

    works great, doesn’t seem to slow anything down, and it allowed us to access Italian sites while we were in Japan that we wouldn’t normally have been able to get to and has allowed my wife to access Japanese sites while we’re in the Italian she wouldn’t normally have access too.

    • Aazim Akhtar says:

      Hi Barbara,

      Thank you for your feedback!

  16. Paul Johnson says:

    I love my pure vpn.It allows me to do things I could not do before. When everyone out there always try to see all you do ,pure vpn keeps me safe from that and that is why I love to use them.\thanks again pure vpn and the price is excellent too. I don’t think I could use my computer anymore without a vpn.

  17. Lenhoff says:

    The first few months I had PureVPN I was not that happy with it. It would log out frequently leaving my IP vulnerable, log in problems and a few other little quirts. I advised them of the problems and stayed with them for the next 3 months. A GOOD DECISION. They repaired all the problems and the last 6 months I have been running flawlessly. It can be an hour or all week connected, I never have to worry about my IP being exposed. I would recommend PureVPN to anyone. Great work guys!!!

    • Aazim Akhtar says:

      Hi Lenhoff,

      We are glad that the service worked out for you! Thank you for providing us your feedback.

  18. Finn says:

    Has been extremely reliable, the software is straight forward to use, and the cross OS support is fantastic. On nearly a daily basis I use their client on Windows, iOS, and Android. My only tip is if you are finding your experience less than acceptable try different countries/cities until you find an area that works well for you. Anytime Ive experienced any problem switching to another country or server has fixed the problem.

  19. Chris Morris says:

    I love it for the ability to surf where ever I want regardless to where I live. I am not well so the internet is my lifeline to my friends and family and it keeps me sane. I have never had any problems with it.

  20. Welly says:

    One of the easiest VPN’s to use for the price! Very user friendly, run ping test, find best speed server, connect. That easy. Also i have had download speeds up to 75 mbps, thats impressive for a vpn. Also, at only $2.50 per month, c’mon. No DCMA notices anymore 🙂 Also customer service is very fast responding and helpful!

    • Aazim Akhtar says:

      Hey Welly,

      Really appreciate your comment. It is really nice to see that the VPN is working smoothly for you.

  21. Neil says:

    Customer service is great, very fast response and helpful information provided.

  22. Jukka Isorinne says:

    I have now used the PureVPN service one year and had twice different issues due to my lack of understanding the program properly. When I turned to their customer service team to get some help, I have received an excellent, polite and swift support solving all of my problems. The program works excellently in my Mac and iPhone so I have to give my thumbs up with full satisfaction for this company and their VPN service service team including of course their program which works excellently on my devices.

    • Usman Hayat says:

      Dear Jukka Isorinne,
      We are glad that you found PureVPN Customer Support quite helpful. Keep using PureVPN on your desired devices and enjoy online freedom from anywhere.
      Thanks for reaching out to us.
      Cheers!!!

  23. Luc says:

    Very satisfied with PureVPN, the support team was answering to all my Emails very rapidly and suggesting many ways for solving my problems, finally, the problems was with my network card on my PC and now everything is OK thanks to PureVPN support team

  24. Pure VPN User says:

    I have used PureVPN for over a year now when a friend recommend it. During this time, I have used both the Online Chat Session facility and Email support. The few times I have used the helpdesk / support team, they have resolved (or provided answers) promptly. Based on my experience, I would have no hesitation recommended the software.

    • Usman Hayat says:

      Dear Pure VPN User,
      Thanks for your valuable feedback. We are delighted that you found PureVPN useful and accomplished your objective. Keep using PureVPN and attain online freedom instantly.
      Cheers!!!

  25. kevin leach says:

    Great technical service received from the chat live, highly recommended

    • Usman Hayat says:

      Dear Kevin Leach,
      Thanks for the feedback,
      We are glad you received high quality customer support that solved your queries instantly.
      Keep using PureVPN and secure your online privacy straightaway.
      Cheers!!!

  26. Imperatam says:

    I was having problems connecting to BBC iPlayer so contacted PureVPN support. I received a response within the hour with guidance on how to use dedicated IP mode. Having followed the guidance, I could connect to BBC iPlayer immediately and the connection has not dropped at all since. Many thanks for a great service – would certainly recommend PureVPN if you want to access BBC from abroad!

    • Usman Hayat says:

      Dear Imperatam,
      Thanks for reaching out to us, We are glad that you watched your favorite content on BBC iPlayer with PureVPN.
      Enjoy online anonymity through PureVPN.

  27. Anton says:

    easy to use and connects quickly. Doesn’t impede connection speed much that I can tell and LAN function is not disrupted.

    • Usman Hayat says:

      Dear Anton,
      Thanks for reaching out to us. We are happy that you can connect PureVPN on your desired devices hassle-free.
      Cheers!!!

  28. Ericko says:

    Excellent app, it works very well, i like how easy it is with the location option. I keep recommending PureVPN to all my contacts.

  29. Allan says:

    I’ve been using PureVPN for quite some time now, and as the title says, it just works.
    Hit connect, and within seconds, you’re hidden.

  30. Vladimir Markov says:

    Easy install. Amazing after sales service with follow up emails to make sure I’m completely happy. Always great service through the website with someone ready to live chat if I have any queries. I highly recommend PureVPN! I’m totally happy with the product and the service!

  31. Gary says:

    Very effective in hiding my real vpn. It’s very quick to connect to other sites around the world. Great service, fast enough for my needs, streaming, gaming, incognito 😉

  32. Patricia says:

    Pure Vpn allows allows me to travel from the comfort of my own home because I am able to learn about different culture by watching new content from different regions. My favorite regions are Australia, United States, Norway, New Zealand, and all over Europe. Thank you Pure Vpn .

  33. Jason says:

    Software that works perfectly for what it’s done. Quick subscription. Quick service and listening. No complexity in implementation. For a year more than satisfied. Thank you

  34. Christian says:

    I am very satisfied with the service that you offer and your customer service is excellent. You do great follow-ups. If I send a tech support ticket it is responded to within a matter of 24 hours. And if I ever need to, I can just pick up the phone and contact you.

  35. Sara Taylor says:

    Very easy to use, numerous servers to choose from, generally stable connections, and a full range of features. I’m very happy with PureVPN!

  36. Martin says:

    Ease of use, relatively hassle free connection and so far no sudden disconnects. Makes me feel secure and safe.

    An excellent product!

  37. Michiel Slater says:

    Always works and stays up-to-date. Connection speeds are great; streaming is no problem.

    Highly Appreciated 🙂

  38. Ivan Lenhoff says:

    Don’t hesitate to buy this VPN. PureVPN is easy to use and with their Tutorials and Tips you will master this VPN Program.

  39. O'Brien says:

    Have used PureVPN now for over 3 years and have had no problems, have always managed to access websites even where thay are blocked. PureVPN has also protected my computer from attacks. Am very happy with this software and can recommend it.

  40. Disappointed Customer says:

    This is an awful service. I signed up towards the beginning of last year after reading countless glowing reviews, while foolishly ignoring the more critical reviews. The unparalleled speeds they boasted were probably the primary draw, and those definitely did not disappoint. The client GUI is very clean and easy to navigate, and there are a decent number of servers to choose from. Until a few months back, the service worked fine, more or less. I’d get occasional DNS leaks on some servers, and would have to trial/error my way through the list before finding a good one, but the servers always seemed to correct themselves after a few days. Being a fairly patient person, I wasn’t too bothered by the inconvenience of bouncing between servers, so long as I eventually found one that was secure.

    As of today, I have officially abandoned PureVPN in favor of NordVPN. Over the last few weeks, I have been having DNS leaks on pretty much every server I test, and all of my favorite go-to servers have become unusable. While connection speeds have remained consistently well above average, I’ve started having issues with my connection “stalling” — that is, I’ll lose connectivity to the internet and have to disconnect from the server. The issue is not my internet (I know that user-error is the prime suspect in these cases), as disconnecting immediately restored full connectivity. For whatever reason, their server decided to take a nap, forcing me to abruptly expose myself in order to change servers.

    Go with NordVPN. They’re not much more expensive, and their speeds are not much slower. I started using it about an hour ago, and I already feel much more secure. I’m thinking that the people posting positive reviews either don’t regularly test the security of the servers they connect to, or they’re shills.

    • VPNRanks says:

      Thank You for providing your valuable feedback. We are sorry to hear that the service did not come up to your expectations. We respect your decision of opting NordVPN. NordVPN is an impressive provider that has a huge server network globally. We expect you will enjoy complete online freedom according to your own terms.

  41. Cnem says:

    Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I’ve tried everything the helpdesk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

  42. Bonnie says:

    I bought this and paid good money thought it was for the year, but now they say i have used it up and for x amount each month but shit 80.00$ is a lot of money to be asking for more. Time to cancel and take my chances.

  43. Trevor says:

    Can you use on Amazon fire stick without changing router ZYXEL communications ltd from UK Post office.

  44. Nick Howard says:

    My best advice is to AVOID PureVPN at all costs! I purchased a two year subscription from them because they were one of only a few services which had a node in a location which I needed. From the very start the service was a problem. It took uncounted contacts to their tech service to FINALLY get it set up. I should have known then. The techs NEVER read what the one right before them had written. In addition, the “solution” they most often gave was to go to one of their “help pages”. The problem is, none of those pages have been updated and no longer look ANYTHING like what the app now looks like. Finally, it worked…. for about two months before the node which I needed stopped worked and defaulted to another town 200 miles away. Suddenly, I was back in the same cycle. And when they couldn’t’ resolve the issue, their solution was to say, “Sorry.” AVOID THIS VPN!!!

    • VPNRanks says:

      Hi Nick Howard,

      We are really sorry that the service didn’t work out for you. If you could share more details about the server you were trying to connect, perhaps we could help you out or reach out to PureVPN for further clarification.

    • John says:

      I completely agree with Nick. The only reason I still use this is because I got the 2 year subscription. I may just bite the bullet and get something else any way. I have tried to connect to every server I can and I’m lucky if I get 10 mb/s of my gigabit internet connection. Don’t get me wrong, I don’t expect gigabit internet over VPN but 100-300 mb/s is not asking too much. My complaint is that I have gotten 300+ in the past but now I can’t get over 10. Support is a joke. As Nick said you talk to a different person every single response. and every 3rd response is the canned original response. Their “solution” is to use the Chrome extension (which can get me 300 mb/s) but I didn’t buy a VPN to only protect one browser.

  45. Gerry says:

    Sorry lots of typos. Can I use the same account with two separate firesticks in my own home

  46. Cathie says:

    Hey! I am looking for vpn to watch the icc champions trophy. Will purevpn work? I have a subscription to OSN and also hotstar. Will pure work? I am receiving mixed reviews about the provider. Some places people are praising its features but there is also some negative chatter as well. Can you pls see and let know if the provider works for accessing both the service. Thanks in advance!

  47. Shaun Paul says:

    I had subscribed to purevpn annual plan and been using their service for about three months. A distressing aspect of their service is the dashboard of client. If I enter a name of a country in server list, and then try to rename it, I will be halted with a bug. Besides this flaw, the service without any doubt offers remarkable performance and features like internet kill switch, dedicated IP and much more.
    Also, when I had tried to download a torrent from YIFY using purevpn, I faced sluggish network speed and it took hours to download a 782 MB movie file. I believe that degraded download speed was resulted by congestion on the US server. Can you suggest how can I improve my torrent downloading speed?

  48. Hannah says:

    I just read your PureVPN review and it seems to be different from other websites. Which is a good thing I guess, since everyone is bashing the hell out of the provider. For me, it has worked well so far. I subscribed to their service almost a year back and I mainly use it when accessing my bank account. One of the things I noticed is the drop in speeds when I select maximum security settings. Perhaps that’s because of how a VPN functions (sorry I am not a techy). But overall the VPN has not caused any troubles that would make my life difficult.

  49. Nick says:

    Best service. I bought it to stream channels online. The speed is good, much satisfied.

  50. Christina says:

    I recently updated purevpn’s app on my iphone! It’s good that they fixed many issues that I was previously facing, like unexpected disconnection from servers. But I feel they can still do more to providing protocols. The latest version of iOS doesn’t support PPTP any longer. Which makes sense since PPTP is out dated and obsolete in many parts of the world. With that aside, having the option to change the language of the app is a nice touch, I can now use the app in Spanish. But I feel that my phone gets slowed down when I have the app running, is anyone else facing the same issue?

  51. Andy Coe says:

    PureVPN is one of those services that will work perfectly most of the time but when things go wrong, they really go wrong. I used Purevpn on Windows for almost a year and had no problems. But as soon as I installed their new app on my Mac, I had frequent disconnections and slow internet speeds. This problem lingered on for more than a month and after many frustrating sessions with their support staff, the problem was resolved. Now I am finally able use the VPN on my Mac as I used to do on Windows.

  52. Oriane Jornet says:

    I have been using Purevpn from past six months but did not know that it has split tunneling feature too. Thanks for the information which you provide. I have a quick question? Can I use the split tunneling feature in my three devices simultaneously?

  53. Allen Saavedra says:

    The best thing which I like about purevpn is it’s split tunneling add-on. I use vpn for my office work whenever I am not in my home town. Due to online security we have to use a static ip which we white-list from our network administrator. Previously when I start work and in the mean time I am unable to visit social media and other sites because of using the white list IP, but after using the split tunneling option of pure I am using the both thing together on the same laptop. That is an awesome feature and the main reason to use pure.

  54. barry says:

    Read their 7 day refund policy very, very carefully….They say if you exceed 3GB in 7 days then they will not give you a refund.

    https://www.purevpn.com/refund-policy.php

    I tried their service for 4 days and had a lot of server problems. They kept offering solutions but none worked. When I asked for the refund they then come up and say that you crossed the 3GB data limit.

    It’s just your word against theirs….

  55. KarLa Mae says:

    I am using PureVPN from 18 months, yes there are some problem while using it on dynamic IP. But when you come on its dedicated IP then this may be one of the best VPN Provider. I personally use Netflix and Hulu while it’s dedicated IP which i originally get for my office use. I never get any buffering or picture quality issue which pure static IP. The only feature which i wish is pure offer is SmartDNS service which they recently pull down.

  56. Mike says:

    Like gavin said, Avoid PureVPN like the plague. You will have a very hard time, if at all, getting your money back under their “7-days Money-back Guarantee”.

  57. Leek says:

    Many VPNS worked with Netflix, but Netflix has started active hunt. I’ve seen in reddit that PureVPN is not working for watching Netflix anymore… 🙁

  58. gavin says:

    I tried to cancel my service under their “Hassle free 7-days refund policy”, after 3 days and well within the download limit, but was given the runaround for days. I have now raised a dispute with PayPal. Purevpn’s response was: “you are requested to please wait now, since you have opened the dispute and we
    have to wait for the decision that is made by the paypal”.

    AVOID AVOID AVOID!!!!

  59. Alfhian EvilClown says:

    Unlike those other VPNs out there, PureVPN offers the best service when it comes to online security and privacy. I’m a simple man; I surf the internet, and I don’t want to be spied on. Many VPNs I used were a sellout to the federal goons, whereas PureVPN doesn’t even save your data logs. If you guys don’t believe this review, then take my comment as a testament on how good PureVPN is.

    • VPNRanks says:

      Thank you for your Valuable feedback.

      Best Regards,
      VPNRanks.com

      • CAS says:

        This is a load of rubbish. PureVPN is a scam. I spent hours working with “them” to make a connection only to finally conclude it does not work where i reside. They then informed me by email that my fully paid account was blocked until “with trembling fingers you must first verify your identity by sending a scanned document with your name and address on it (a clear attempt at identity theft is what that is!). I decided to terminate my account after that message, which was within 24 hours of opening it, and here it is 10 days later and no refund despite the claim that they will give a full refund within 7 days of opening an account. After repeated emails to them (we are always available 24/7) there is still no acknowledgement that they will abide by their full refund claim. Stay away from these scam artists if you know what is good for you.

        • barry says:

          +1…have just had the very same experience. They say they will refund but at the time of refund they come up with excuses of why they cannot refund.

          Cannot connect to their servers but they claim I used up over 3GB of data.

  60. Hannah says:

    I have never used the PureVPN smartphone apps so I don’t know about any of that fancy mumbo jumbo, but my daughter installed the PureVPN dialer thiny on my desktop when she visited me last year on Christmas and I haven’t had any problems with the service ever since. I watch everything I want to see and even all the good shows on the netflix and bbc iplayer websites work wonderfuly. Bless my daughter for setting up PureVPN on my desktop for me. I dont know what I would have done without it. You get a little reluctant to learn about new technology at my age. I google it up sometimes when I feel that the speed might be slow or something, but the live chat people are always so helpful and friendly. I felt that the speed was dropping a bit once so I went to their website and told them. The had it fixed within the hour. Very nice people really. The poor people on the PureVPN live chat often tell me to try the tutorial guides, some purevpn reviews, or forums but when I tell them that I’m a little handicapped because of my age, they use TeamViewer to fix my problems. It truly is a marvelous feeling to get service like that.

    • VPNRanks says:

      Hello Hannah,

      Thank you for sharing your valuable experience with us.

      Kind Regards,
      VPNRanks

  61. Susan Wade says:

    Great PureVPN Review! The more I read it, the more I loved it! I am extremely glad to know that I am using PureVPN – a VPN network that provides 7-day money back guarantee. For a user who is broke almost every month of the year wink wink, I think PureVPN is doing a fantastic job at providing hands-on experience to the best online protection. I have tested their server strength myself and I can’t say that I have seen such an amazing connectivity before in my life. What’s impressive about PureVPN is that they provide you with real VPN servers and not the ones that are nonexistent; hence their connections and speeds never drop. They claim to provide the world’s largest protocol support, though I don’t agree with that I still believe that it is right there at the top with the top VPN providers of the industry. The writer has done justice to the PureVPN service review and it really gives you a complete picture of how the service works. I use PureVPN on my iPhone, iPad, Mac and on my wife’s Android phone, never even once PureVPN let me down! I am a happy customer and will definitely renew my contract with them as long as the service continues to work

    • VPNRanks says:

      Hello Susan,

      Thank you for sharing your valuable experience with us.

      Kind Regards,
      VPNRanks

  62. Craig says:

    Honestly speaking I have read several PureVPN reviews, but I think this one deserves a round of applause for how well it is written and how deeply it inspects the services and features of PureVPN. I have been a VPN user for a long time and I am aware of all the ins and outs of the VPN technology but having read this review, I feel I should give this service a try. Was doubtful at first, may be because I had read vague reviews but now that I have read this detailed description of the service, I think this is worth trying!

    • VPNRanks says:

      Thank you for your valuable feedback.

      Kind Regards,
      VPNRanks

  63. virgil says:

    hi there community take care they are stealing your money, I bought 4 times 12 months licenses from purvpn to use them for the whole family but their servers are not secure at all german webpages find out your geo location with ease as I requested back my money as purevpn is advertising with their 3 days money back guarantee I was left aside for 3 weeks after I started a conflict through paypal who also did not support me with this as it is no phisikal thing a license so purevpn manager had a nice lunch on my costs and I also got no access to my new licenses anyway because I involved paypal. think twice befor you get there any license. greetings a friend

  64. 汪明衡 says:

    I use PureVPN in China. It’s much faster running the client on windows and Android than connecting through native programs on Linux.This can be a headache for me because it has no client for Linux.

    • Danish Pervez says:

      I often hear Linux users talk about the difficulty of running a VPN on Linux because hardly any VPN service provider gives Linux users much attention. So far the only solution I see is one that I saw a a Linux newbie use when he switched from Windows to Linux because he wanted to try it out. Instead of configuring his Linux for his VPN, he went and configured his router. That way there was no need to tweak his Linux OS and he had the security of a VPN to cover him.

      PureVPN offers VPN routers as well as instructions to setup VPN on your current routers. Hit PureVPN’s online LiveChat support and ask them. They’re online 24/7 and should be able to help you. Do try and tell us how it works out for you. Good luck!

      • 汪明衡 says:

        I wonder what configuration that official clients provide,since I tried installing PureVPN client on windows in VMWare it has two options,one for China and the other for the rest of the world.Yeah I’m not familiar with network stuff though I’m not a newbie to Linux,here for example,I’ve never figured out what is a router all about de facto mentioned by people,a small device out there which is used to connect to internet and put right on your computer running all the time?Well,I don’t use that,I connect through PPPOE with a cable directly linked on my laptop.I guess it’s the configuration provided by them makes sense.

  65. Kathy says:

    This has to be one of the best reviews for PureVPN I have ever read. Do you review software on demand?

  66. Gina Owens says:

    I have used PureVPN in the past. I think PureVPN is great
    and it can do so much better as well. I used to use hide my ass before because
    the number of servers they had to offer was out of this world but I soon
    realized that I do not really need all those servers. Switching to PureVPN
    saved me money and gave me an equally good VPN I can trust on.

  67. Steve Smith says:

    I just wish to heaven that purevpn would work on its
    interface. The other vpn providers have nice eye friendly colors and purevpn
    has an interface that looks like something out of a sega game from two decades
    ago.

  68. Colin says:

    It takes a bit of looking around but once you get to know
    about all the features that PureVPN offers, you will never want to use another
    VPN. The service hardly ever gives you any down-time and the customer support
    is available around the clock. I sometimes use the customer support to find out
    which server is running on minimum load. Works great for me.

  69. Cuong Nguyen Quang says:

    Updated: My account have been enabled.

    Thank PureVPN.

    • Danish Pervez says:

      Yepp, they’re pretty good that way. I’ve read countless cases about VPN services messing up users’ accounts, but I only see PureVPN’s users coming back to say that PureVPN resolved their issues. Kudos!

Leave a Reply

Your email address will not be published. Required fields are marked *

Abdul Rehman

Abdul Rehman

Author
Posts by Abdul Rehman

Abdul Rehman's Biography :


Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.