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PureVPN Review 2019

PureVPN is a well renowned budget friendly VPN service with 2000+ servers suited for torrenting, streaming, and powerful security. For the price of 2.95/mo and a 4.5-star rating, PureVPN manages to offer the best bang for your buck.

Based inHong Kong
Servers2000+ (140+ Countries)
LogsNo Logs
Multi Login5 Devices
Refund31 Days Money Back

PureVPN is amongst the most renowned VPNs in the industry. Yet the company hasn’t had a clean track record.

From the data logging scandal of 2017 to their Windows app leaking credentials, PureVPN wasn’t considered a safe choice – till now.

I revisited PureVPN in 2019, Put it through extensive testing, and found it to be a pretty decent choice.

After all, PureVPN is headquartered in Hong Kong, it offers 2000+ servers, it’s leak-proof, and its good for torrenting, Netflix and for a bunch other applications.

But the service is still not flawless. There are a few flaws which are why it managed to score a 4.5-star rating in my PureVPN review.

My Rating Criteria

So how did I tested PureVPN?

Well to keep things simple, I rated PureVPN on my 8 step rating criteria listed below:

  1. PricingHow much does PureVPN cost exactly?
  2. SecurityIs PureVPN Secure?
  3. JurisdictionIs it located in a 5-eyes country?
  4. SpeedHow fast is it?
  5. StreamingDoes it work with Netflix & other VoD services?
  6. LeaksDoes it leak IP, DNS & WebRTC?
  7. TrustworthinessLogs, Trustpilot ratings, Reddit & Customer support
  8. CompatibilityApps and supported devices

A Brief Overview Of PureVPN…

PureVPN is more than a decade old company. It first showed up all the way back in 2006.

PureVPN isn’t an independent company though, it is registered under its parent company by the name of GZ Systems.

They’re headquartered in the data retention free jurisdiction of Hong Kong.

They have around 2000+ serves in around 180+ locations, which is plenty by today’s standards.

Speaking of servers, as opposed to other VPN providers, PureVPN actually owns its servers as opposed to renting them.

Compatibility wise they support all major platforms. Windows, Android, Mac, and Linux are all supported. It is also compatible with routers, smart TVs, and even with casting devices like Chromecast, Roku and Amazon Fire.

Aside from that, they offer 5 simultaneous connections which can protect up to 5 devices with just one subscription plan.

Feature-wise it is packed with powerful encryption, kill switch, split tunneling, and a bunch of other security features which we’ll look in to in a bit.

This VPN also supports both TOR and NAT Firewall for an added measure of privacy and security.

On paper, PureVPN sounds pretty promising. Let’s dive in and see how these features actually perform…

How Much Does PureVPN Cost Exactly?

PureVPN offers three (3) very reasonably priced subscription plans. The updated pricing plans of PureVPN are listed below:

pricing plans of purevpn

Their yearly plan is not only reasonably priced, it comes with 73% discount as well making it one the cheapest VPNs in the industry.

As far as payment options go, you can purchase PureVPN through Crypto, credit cards, PayPal and a bunch of other payment methods.

PureVPN payment modes

Do note that coin payments are Nonrefundable. That’s something to consider if you’re planning on getting a refund later on.

Security – Is PureVPN Secure?

PureVPN is considered as one of the safest VPN around, and there’s a reason for it. It offers powerful 256-bit encryption and optimized protocols like OpenVPN, L2TP/IPsec, SSTP, PPTP, and even IKEv2.

Each of these protocols is different in terms of functionality and are perfect for gaming, streaming and secure online browsing.

There’s a reason why PureVPN is considered one of the safest VPNs around.

The protocols offered by PureVPN are extremely powerful and offer the first line of defense against online threats like session hacking or Man in the middle attacks (MITM).

The OpenVPN protocol of PureVPN can be used within the app, or can be downloaded (configuration files) and manually set up to run on Windows, Mac and on other compatible devices.

Aside from that, 256-bit encryption is also something to like about this provider. If you’re not familiar with what encryption is, it is basically a method of converting your readable data into cryptic data.

PureVPN military grade encryption

PureVPN calls this encryption “Military grade” and I agree. Basically, all your inbound and outbound network gets end to end encrypted, rendering snoopers helpless.

This, of course, sounds promising, however, we’ll see how well it works in the leak test later on.

What do you guys think? Will it pass my IP leak test? Let me know in the comments.

Additional Security Features (The More The Better)

Aside from the traditional security features that most VPNs offer, PureVPN offers few extra goodies that I personally haven’t seen with other VPN providers.

I’m talking about their “Ozone” and “Gravity” features. These features are not gimmicks, they actually work.

“Ozone” Itself is a pretty comprehensive feature. It acts as an antivirus program and warns you if you’re visiting a sketchy website.

This feature even warns you if someone’s attempts to hack into your device.

PureVPN ozone feature

“Gravity” is also very useful. It basically works as an Ad-blocker and offers a much better browsing experience.

Both “Ozone” and “Gravity” works great and I personally find there features quite useful.

App Blocker

You have to admit, distractions such as social media and online games can become a major distraction for employees and a student alike.

Here is where PureVPN’s app blocker comes in to play. Like the name suggest, the App blocker feature helps you block out selected websites and apps.

Although PureVPN’s App blocker feature is not something totally revolutionary, it’s slightly more tweakable settings set it apart from others.

Here’s what you can use the App blocker feature for:

  • Automatically blocks websites of your choice.
  • Gain complete control and block selective apps like Facebook, Instagram, etc.
  • Pick customized blocking hours to ensure certain apps are not being used during work or school hours.
  • You can also lock down all the apps if you don’t like people messing with your phone.

I quite like this feature and truly believe it is the most underrated feature of PureVPN.

Ad Blocker

Nowadays, no matter which site you visit, you are going to encounter obtrusive ads. You can hardly find any website that doesn’t have advertisements.

Again, the Adblocker feature doesn’t sound too extraordinary at first, however, this feature is actually quite useful than you might think.

Here’s why you might want to use PureVPN’s Adblocker feature:

  • Irrelevant ads can affect the load time of your page, making it slower.
  • Most malware comes wrapped in the form of enticing ads.
  • A large number of Ads can increase your internet data consumption.
  • Tracking Ads can monitor your online behavior for targeted advertisements.

The ad Blocker works well with all browsers, be it Google Chrome, Firefox or Safari.

The Adblocker feature even scans web pages against a pre-defined list of Ad servers for even more refined browsing experience.

PureVPN Torrenting & P2P File Sharing

Is PureVPN good for Torrenting? Yes, P2P File-sharing and torrenting works great with PureVPN.

However, only specific servers support torrenting.

All of the torrent compatible PureVPN servers can be found at PureVPN website.

Be advised that PureVPN doesn’t permit P2P and torrenting in the United Kingdom (UK), United States (US), Canada, Australia, and in other countries where torrenting is illegal by law.

Even though torrenting is supported on a few selective servers, it’s nice to see that PureVPN at least supports torrenting in the first place.

This is actually a big deal, and something a lot of torrent users can appreciate.

For instance, TunnelBear and few other VPN providers no longer support torrenting.

This is because VPN companies simply don’t want to deal with copyright infringement cases.

Part of the reason why you can’t access a lot of torrents sites with most VPN services.

PureVPN Kill Switch

Although the PureVPN’s Kill switch feature was highly criticized in the past, however, it’s now been fixed.

The last time I reviewed this provider, the Kill switch feature actually failed twice. That said, I performed the test again for this review and the feature worked properly.

To test the Kill switch feature, I simply clicked the disconnect button from their desktop app. As soon as I did that, my Wi-Fi connection automatically disconnected.

PureVPN kill switch feature

Props to them for making it work the way it should.

Awesome Split Tunneling Feature

In addition to a Kill switch, PureVPN also offers a feature called Split Tunneling. If you don’t know what this feature does, it is basically a two-way tunnel for your encrypted and unencrypted traffic.

For instance, you would only want to encrypt your torrenting traffic leaving your regular browsing traffic unencrypted.

It makes perfect sense, I mean why you would want to burden down your Facebook with overhead encryption.

The Split tunneling feature did had some flaws in the past, however, that too is fixed now. I tested it with torrenting and it worked perfectly as advertised.

PureVPN Dedicated IP Address

Unlike other VPNs like ExpressVPN, PureVPN offers dedicated IPs. This is obviously a plus since it can unblock almost all mainstream geo-blocked websites and services.

It basically offers two types of dedicated IP addresses. The first kind is free for every user with a PureVPN subscription plan.

By that, I’m obviously talking about IPs that are offered by default to unblock particular websites and services. However, you will have to share the IP address with other PureVPN users.

Since it basically doesn’t cost anything additional, if you’re a PureVPN subscriber, you can just contact support to get a specific IP to unblock a particular website or service that you’re having trouble with.

The second kind of dedicated IP costs additional over your current subscription plan, however, you wouldn’t have to share your dedicated IP with other PureVPN users.

Dedicated IP is not only perfect for gaming, but it’ll fare much better when it comes to unblocking streaming services. Since dedicated IPs are much harder to blacklist, paying a bit extra can go a long way.

As far as PureVPN’s price for dedicated IP is concerned, it’ll cost you $1.99 a month additional over your current subscription plan.

purevpn dedicated ip pricing plan

PureVPN Port Forwarding

Another additional feature that PureVPN offers is Port forwarding. If you don’t know what Port forwarding is, it’s basically a network technology that allows external devices to access computing services on private networks.

Unlike Nat Firewall that can restrict VPN essentials like torrenting, Port forwarding gives VPN users the freedom to specify specific ports for incoming connections.

Port forwarding is especially popular for gaming, torrenting and accessing computing resources like printers.

That being said, PureVPN’s Port forwarding feature isn’t included with any of their subscription plans, in fact, you would have to purchase it additionally.

As far as pricing is concerned, if you purchase the port forwarding feature over your 1-month or 3-month plan, it will cost you $1.99/mo.

However, if you purchase it over a 1-year plan, the same port forwarding feature will cost you $0.99/mo.

PureVPN port forwarding pricing plans

PureVPN Modes – Multipurpose Modes

One thing that I really like about PureVPN and only a few VPNs offer is innovative mode selection. This feature literally makes VPN operation a lot easier and less frustrating.

You basically get to choose between five (5) VPN modes:

  1. Streaming
  2. Internet freedom
  3. Security/privacy
  4. File sharing
  5. Remote access server/Dedicated IP

Changing these modes is rather easy and intuitive, however, if you’re new to using PureVPN, I suggest you check out this super simple guide.

Great Global Server Coverage

PureVPN boasts a pretty awesome server coverage. At the moment they offer 2000+ PureVPN servers in 180+ locations across the globe.

While a lot of VPN providers only target their server locations in Europe and North America, PureVPN offers a pretty good global blend of server locations.

Aside from offering the usual coverage in North America, Europe, and Africa, it also offers servers in some rare locations. For instance, they offer servers in Papua New Guinea, Madagascar, and even Myanmar.

That’s truly impressive.

PureVPN server locations

Does PureVPN Work In China?

Yes, PureVPN does works well in China, however, on limited servers. PureVPN offers 6 special obfuscated servers in China – Shanghai and in China – Beijing.

However, since a lot of VPNs are blocked in China, you might not be able to access their site or download the app from the Google Playstore.

If you do want to download PureVPN and use it while you’re in China, I suggest you check out our detailed guide on PureVPN China.

I’ve covered some very useful troubleshooting steps specifically for China that should fix any potential issues you might face.

Jurisdiction – Is It Located In A 5-Eyes Country?

Right of the bat, the data retention free jurisdiction of Hong Kong is this providers biggest selling point.

To be real with you, jurisdiction is the number one factor you should look in any VPN service. I say this because VPN logs and jurisdictions are codependent (we’ll talk about this in the logging policy section of this review).

For instance, if PureVPN was headquartered in the United Kingdom (An integral part of the VPN five eyes), they would have had to abide by the UK’s Investigatory Power Act, AKA the Snoopers Charter.

Anyways, Since Hong Kong is a surveillance-free jurisdiction, they are not obligated to store any logs.

Speed – How Fast Is It?

In my PureVPN speed review, the provider managed to offer outstanding download speeds. I mean I was seriously blown away by the results.

To keep things concise, I performed the speeds test on 5 of the following servers:

  • Germany
  • UK
  • India
  • US
  • France

FYI, I tested the speeds on my 15 Mbps office internet connection.

purevpn original speed test

I’ve compiled the ping, the download speeds and upload speeds of each server in a table below. Do note that the below-mentioned results were achieved using the PureVPN extension and not the actual app.

Server LocationPing (MS)Download (Mbps)Upload (Mbps)
U.S Miami FL2669.926.40
U.K London14814.809.76
India Bangalore24113.451.01
Germany Frankfurt14014.578.53
France Paris14915.028.79

PureVPN speed test

PureVPN Windows Speed

Just like the Chrome extension, the Windows app of PureVPN also managed to offer quite decent speeds.

For this test, I again used my 15Mbps internet connection on the following 5 servers:

  • UK Manchester
  • France Paris
  • Germany Frankfurt
  • US Miami FL
  • Japan Tokyo

Just like before, I’ve compiled the ping, the download speeds and upload speeds of each server in a table below.

Server LocationPing (MS)Download (Mbps)Upload (Mbps)
U.S Miami FL2209.971.34
U.K Manchester2844.221.18
France Paris1651.401.72
Germany Frankfurt2618.920.46
Japan Tokyo2579.831.21

purevpn speed test on windows

Streaming – Does It Work With Netflix & Other VoD Services?

Yes, Netflix works just fine with PureVPN. However, you can encounter the Netflix proxy error at least once or twice.

PureVPN proxy error

After switching to a different U.S server, I was able to successfully unblock the U.S library of Netflix.

This is seriously impressive considering most VPN’s don’t work with Netflix.

PureVPN working netflix desktop app

If you’re wondering about the streaming experience, it was great. I didn’t notice any lags or any pixelated video quality.

If it doesn’t work for you, try switching servers. You can find a fresh new working IP for Netflix by contacting PureVPN support team.

BBC iPlayer and Hulu also worked without any issues.

Leaks – Does It leak IP, DNS & WebRTC?

PureVPN is among the very few VPN’s that doesn’t leak your IP, DNS, or WebRTC.

When you’re considering a secure VPN, it is imperative to make sure your VPN is not suffering from any form of leaks.

I performed the leak test for PureVPN on various servers using ipleak.org and didn’t experience any leaks at all.

Take a look at the screenshots below.

PureVPN leak test US

PureVPN ip leak test uk

Trustworthiness – Logs, Trustpilot Ratings, Reddit & Customer Support

The one thing I really appreciate about PureVPN is the fact that they no longer keep logs.

With the updated PureVPN logging policy, the provider promises to neither store any connection logs, nor any usage logs.

If you don’t know what data logging means, I’ve covered it in great detail in my in-depth logging policy research article.

I suggest you check that out to get a much broader knowledge of different types of VPN logs and its relation with jurisdictions.

Although PureVPN no longer keeps any logs, if we go back a few years ago, PureVPN was involved in a serious controversy regarding data logging.

I’m obviously talking about the infamous data logging case that helped catch a cyberstalker.

Even though PureVPN claimed to be a log-less VPN service, they still disclosed the alleged stalkers information to the FBI.

Based on the severity of the matter, the CEO of PureVPN had to come forward and officially release a statement regarding the data logging allegations.

PureVPNs CEO response to allegations

In the updated Privacy policy, PureVPN claims:

“We DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.”

This obviously sounds satisfying, however, let’s break their privacy policy into sections to make things a bit easier.

Files You Download And Websites You Visit (Usage Or Activity Logs)

As far as downloading files and general browsing is concerned, they really don’t log anything. Now I’m not just assuming this, they actually have this written in their Privacy policy.

PureVPN privacy policy 1

PureVPN privacy policy 3

Connection Logs

The PureVPN update privacy policy also claims that they no longer store connection logs as well. More specifically, here’s what they don’t log:

PureVPN privacy policy 2

The Only Thing They Do Log

As far as what I can see, it only keeps a log of the total bandwidth consumed. However, instead of being sneaky about it, they’ve clearly mentioned it in their Privacy policy.

PureVPN privacy policy 5

Overall, their privacy policy has been majorly revamped. Kudos to them for taking such a bold step.

PureVPN Trustpilot

PureVPN has an excellent reputation on Trustpilot. Unlike NordVPN, based on over 7880+ reviews, PureVPN has a spotless 5-star rating. More than 80% of users have rated PureVPN as Excellent.

purevpn trustpilot rating

PureVPN Reddit

Although PureVPN managed to win me over, let see what some Reddit users have to say about this service.

Checking out two recent threads on PureVPN Reddit, I must say PureVPN has mostly good reviewsmostly.

purevpn review reddit comment

reddit comment on PureVPNreview purevpn reddit 2019reddit community reviews of redditpurevpn on reddit

Naturally, there are some negative comments about the service too.

comments about purevpn review on reddit

purevpn user reviews on redditreview-of-purevpn-on-reddit

PureVPN Slow Customer Support

I’m not going to beat around the bush here, PureVPN’s support is terrible.

To prove my point, I simply inquired about their refund process. Here’s how that went.

PureVPN terrible customer support

Their response was not only slow but harshly blunt.

That’s not all, their terrible customer support continued when I decided to generate a Ticket on their website.

PureVPN email ticketing

After clicking the link, the page loaded for a while and finally prompted me with an error message. Take a look at the screenshot below.

PureVPN email ticketing error

To see why I was experiencing this issue, I decided to inquire about it with their not so excellent customer support. To my surprise, they didn’t even know this issue existed until I pointed it out.

Overall, they definitely need to improve their live chat support.

PureVPN chat support

Compatibility – Apps And Supported Devices

Compatibility wise PureVPN is pretty great. Combine with the fact that you can use PureVPN on 5 devices simultaneously, makes PureVPN a pretty versatile VPN service.

The list of supported devices is honestly impressive. Here’s a complete list of devices that PureVPN supports:

  • Routers
  • Android TV
  • Amazon Firestick
  • Microsoft Surface
  • Kodi
  • Roku
  • Boxee box
  • Now TV Box
  • Raspberry Pi
  • Chrome cast
  • Play Station
  • Xbox
  • iOS App(Relaunched)

While the PureVPN Android app worked flawlessly, their Windows app has quite a lot of issues. More on that later.

Aside from the traditional support for desktop and mobile devices, I’m glad to see their support for Roku.

This is seriously impressive as not a lot of providers offer support for such devices. I personally watch a lot of movies so it’s perfect for me.

Now you might be wondering, does, does PureVPN work on Firestick?

Yes, PureVPN is fully compatible with Firestick. In fact, PureVPN offers a fully optimized standalone application for Firestick & Fire TV which can be easily sideloaded.

It’s no surprise that online privacy is shrinking by the day. No matter what we do online, we’re always being monitored.

Even streaming shows from the comfort of your room is no longer hidden from the eyes of would-be digital marketers and copyright narcs looking to make money off of you.

Although Firestick is an awesome device with endless streaming capabilities, excessive monitoring by your ISP can take all the fun out of it.

That is unless you use a combination of PureVPN Firestick to truly anonymize your online activities.

With PureVPN working silently in the background, you’ll be able to not only unblock geo-locked streaming services but also stay totally secure.

If you wish to get PureVPN on you Firestick, you can do just that in 5 easy steps

  • Fire up your Firestick device and then launch apps
  • Now go to categories and select utilities
  • Look for the PureVPN app and download it
  • Now head back to the main menu and then navigate to My Apps
  • Finally, click on the PureVPN icon to launch the PureVPN app


PureVPN on firestick

PureVPN iOS App relaunched

Since the PureVPN iOS app is officially relaunched on the Apple App store, you can download it on your iPhone or iPad in just 3 simple steps.

  1. Head to the Apple App store
  2. Search for the PureVPN app
  3. Download the app for your iPhone or iPad

purevpn ios aap

If we go back a couple of months, the iOS app of PureVPN got removed from the App Store, as it failed to comply with the parameters set by Apple.

That said, the app is back online and is compatible with the latest iOS versions.

I tested the new app to check its performance and I can safely say, the new version is a marked improvement with easy to use interface and works without any hiccups.

Terribly sluggish and unresponsive Windows app

Their windows app is seriously awful. You can’t connect to any server in one go. You have to retry multiple times just to connect to a specific server.

Besides that, the application is also super sluggish to use. Typing in a server location lags terribly. A lot of times the application also become unresponsive for no apparent reason.

Their Windows app also has a tendency to disconnect my Wi-Fi for no reason what so ever.

Even when it’s working fine, it takes way too long to connect to a specific server.

Overall, their Windows app is an utter nightmare to use.

PureVPN Linux – Better Than Windows

Although PureVPN might suck on the Windows platform, using it on a Linux based machine isn’t all that bad.

Now granted there is no standalone PureVPN application that supports Linux, however, with a bit of configuration, you can run PureVPN on your Linux machine.

Typically setting up non-GUI based apps on Linux can be quite challenging, however, PureVPN has done a pretty good job at streamlining the configuration process.

It literally takes three (3) steps to get PureVPN up and running on your Linux machine…

  1. Simply download the PureVPN Linux application for Debian OSor for Redhat OS.
  2. Get a PureVPN subscription and login.
  3. Choose a server location and enjoy ultimate anonymity and security on your Linux machine.

PureVPN Mac – Minimalist & Functional

PureVPN’s Mac app is nothing like its Windows counterpart. Instead of being unbearably unresponsive, the Mac app is absolute bliss to use.

With the same intuitive mode selection option, everything is streamlined and makes using the app dead easy.  The interface is super slick and looks quite modern and minimalistic.

Verdict – Is PureVPN Worth Getting?

Considering all features and affordable pricing, PureVPN is definitely worth getting.

That said, while there’s a lot to love about this VPN, there are still a few annoying issues that need to be fixed.

To be honest, the last time I wrote on PureVPN review, I found their service to be absolutely terrible. However, they’ve certainly come a long way since then.

PureVPN Netflix works now, it doesn’t leak IPs anymore, their features work as advertised and they certainly revised their privacy policy for the good.

If you compare let’s say PureVPN vs IPVanish, PureVPN is not only much safer, much cheaper, but it also offers far more servers as well. Not to mention PureVPN’s privacy features that are on par with other industry leaders.

Abdul Rehman

Abdul Rehman

Posts by Abdul Rehman

Abdul Rehman's Biography :

Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.

103 Responses to PureVPN Review 2019

  1. Matt says:

    My story is similar to all those frustrated and fed up with PureVPN. They mislead, they stall, they ignore you. I foolishly signed up for a 3 year subscription. Everything I own is iOS. They must have decided that being compliant with Apple products is not worth the effort. Now where does that leave the Apple customer who signed up because they ADVERTISED they supported the platform with an APP? Correct, it leaves you NOWHERE. IF YOU ARE WISE: DO NOT DO BUSINESS WITH THESE PEOPLE.

    • Abdul Rehman says:

      Hey Matt,
      You’re absolutely right. I too am a Apple fan boy and i can see where you’re coming from.
      I have inquired about this issue multiple times with PureVPN support team and they’ve told me it’s in the process of being published on the Apple App Store.
      My advice, wait and hope for the best. I mean you’ve already invested in them, might as well give them a chance.

  2. Wei says:

    Has Apple themselves removed the iOS app from their app store? I was thinking of getting this VPN for my iPhone and I believe I have to go with another option.

    • Abdul Rehman says:

      Hi, Wei
      PureVPN iOS app is no longer available on the Apple app store. I’ve contacted PureVPN support team and they’ve told me that it’s in the process of being released again.
      I suggest you wait a while if you’re planning on getting it for your iPhone.

  3. David says:

    An excellent VPN provider, very fast connection and good customer services.

    Nice and simple to use software for PC and phone on all platforms with extensive configurations if you need more than simple tunnelling, accompanied by complete instructions for setting up your VPN manually including routers.

    By far the best provider I’ve had.

    • Usman Hayat says:

      Dear David,
      Thanks for your valuable feedback and for liking PureVPN. We are glad that you can use its various apps on your preferred devices.
      Keep using PureVPN and secure your privacy stress-free.

  4. Floyd says:

    PureVPN has been great for me, I mainly use it for split tunneling and it works great for my purposes! Had a login issue after upgrading to Windows 10 1803 and they sent a hotfix in less than 30 minutes of my ticket. This was the only time I had to contact support in the 6 months I’ve been with them and wasn’t expecting a speedy response. Color me impressed. Keep up the great work!

    • Usman Hayat says:

      Dear Floyd,
      Thanks for your valuable feedback, we are glad that you are using PureVPN for various needs. In addition, you were able to solve your problem through customer support in a timely manner.

  5. Bjørn says:

    The best VPN service. I only use it for streaming and it works great! Excellent customer support when needed!

    • Usman Hayat says:

      Dear Bjorn,
      Thanks for your valuable comment, you can use the service for different purposes other than streaming.
      We are happy that you found its customer support efficient.

  6. Dukes says:

    I received the very best support for the issue I was having.Ive been with purevpn for along while now,it offers the best speeds an now Id say the best support.

    • Usman Hayat says:

      Dear Dukes,
      Thanks for reaching out to us, we are glad that you were able to solve your query straightaway. Keep using PureVPN and enjoy online protection accordingly.

  7. Dale T says:

    Been using PureVPN the past two years and signed up for another two years. Works great and if I have any question or problems they answer and take of problems quickly and professionally.

    • Usman Hayat says:

      Dear Dale T,
      Thanks for reaching out to us.
      We are happy that you found PureVPN useful to fulfill your online privacy needs. Keep using PureVPN to enjoy secure and anonymous online activities from anywhere.

  8. Alan Blakely says:

    A great service with great support.

    • Usman Hayat says:

      Dear Alan Blakely,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN a lot. Keep using PureVPN and enjoy online freedom hassle-free.

  9. John Bace says:

    Henry at PureVPN helped me solve all my problems. I was having a difficult time connecting but he was professional and determined the problem. Glad that I have PureVPN and love the service.

    • Usman Hayat says:

      Dear John Bace,
      Thanks for your valuable comment,
      We are glad that PureVPN customer support solved all your problems.
      Keep using the service and enjoy online freedom from anywhere.

  10. Otero says:

    Initial problems with setup, likely my ignorance. A little time (and a few software updates) and everything is working to my satisfaction. I’ve got PureVPN for over two years and I am really greatful for their service. Their servers are reliable and performing excellently

    • Usman Hayat says:

      Dear Otero,
      Thanks for your valuable feedback.
      We are glad that you liked PureVPN. Keep using PureVPN and enjoy online anonymity and protection hassle-free.

  11. don couchie says:

    will one subscription for vpn cover my 3 computors and four kodi boxes in my home.

    • VPNRanks says:

      Hi don couchie
      PureVPN offers 5 simultaneous connections at one time and you can cover up to 5 devices with one connection. Thanks and keep visiting VPNRanks for more information on PureVPN.

  12. Lauren says:

    The program lets me do and watch what I want anywhere in the world and my location is not known to anyone. I can bank, purchase, do many things, safely online and it gives me peace of mind 🙂

    • Aazim Akhtar says:

      Hi Lauren,

      Thanks for your positive feedback! 🙂

  13. Markov says:

    PureVPN has lots of servers, it is easy to use, fast, fast also with P2P (I tried torrent) and apparently safe. At least as long as my IP remains hidden. I don’t know much about the encryption that it is being used but hopefully it is reliable enough.

    • Aazim Akhtar says:

      Hey Markov,

      We really appreciate your feedback. It is nice to see that the service works well for P2P.

  14. Rony says:

    Great program, I know I can browse and use the internet with complete peace my privacy is safeguarded. Very easy to use, and starts up when I boot my PC. The customer service is also superb, the few times I’ve had problems I’ve gotten help right away.

    • Aazim Akhtar says:

      Hello Rony,

      It is great to see that PureVPN’s customer support is quick and responsive. Thanks for your valuable comment.

  15. Barbara says:

    works great, doesn’t seem to slow anything down, and it allowed us to access Italian sites while we were in Japan that we wouldn’t normally have been able to get to and has allowed my wife to access Japanese sites while we’re in the Italian she wouldn’t normally have access too.

    • Aazim Akhtar says:

      Hi Barbara,

      Thank you for your feedback!

  16. Paul Johnson says:

    I love my pure vpn.It allows me to do things I could not do before. When everyone out there always try to see all you do ,pure vpn keeps me safe from that and that is why I love to use them.\thanks again pure vpn and the price is excellent too. I don’t think I could use my computer anymore without a vpn.

  17. Lenhoff says:

    The first few months I had PureVPN I was not that happy with it. It would log out frequently leaving my IP vulnerable, log in problems and a few other little quirts. I advised them of the problems and stayed with them for the next 3 months. A GOOD DECISION. They repaired all the problems and the last 6 months I have been running flawlessly. It can be an hour or all week connected, I never have to worry about my IP being exposed. I would recommend PureVPN to anyone. Great work guys!!!

    • Aazim Akhtar says:

      Hi Lenhoff,

      We are glad that the service worked out for you! Thank you for providing us your feedback.

  18. Finn says:

    Has been extremely reliable, the software is straight forward to use, and the cross OS support is fantastic. On nearly a daily basis I use their client on Windows, iOS, and Android. My only tip is if you are finding your experience less than acceptable try different countries/cities until you find an area that works well for you. Anytime Ive experienced any problem switching to another country or server has fixed the problem.

  19. Chris Morris says:

    I love it for the ability to surf where ever I want regardless to where I live. I am not well so the internet is my lifeline to my friends and family and it keeps me sane. I have never had any problems with it.

  20. Welly says:

    One of the easiest VPN’s to use for the price! Very user friendly, run ping test, find best speed server, connect. That easy. Also i have had download speeds up to 75 mbps, thats impressive for a vpn. Also, at only $2.50 per month, c’mon. No DCMA notices anymore 🙂 Also customer service is very fast responding and helpful!

    • Aazim Akhtar says:

      Hey Welly,

      Really appreciate your comment. It is really nice to see that the VPN is working smoothly for you.

  21. Neil says:

    Customer service is great, very fast response and helpful information provided.

  22. Jukka Isorinne says:

    I have now used the PureVPN service one year and had twice different issues due to my lack of understanding the program properly. When I turned to their customer service team to get some help, I have received an excellent, polite and swift support solving all of my problems. The program works excellently in my Mac and iPhone so I have to give my thumbs up with full satisfaction for this company and their VPN service service team including of course their program which works excellently on my devices.

    • Usman Hayat says:

      Dear Jukka Isorinne,
      We are glad that you found PureVPN Customer Support quite helpful. Keep using PureVPN on your desired devices and enjoy online freedom from anywhere.
      Thanks for reaching out to us.

  23. Luc says:

    Very satisfied with PureVPN, the support team was answering to all my Emails very rapidly and suggesting many ways for solving my problems, finally, the problems was with my network card on my PC and now everything is OK thanks to PureVPN support team

  24. Pure VPN User says:

    I have used PureVPN for over a year now when a friend recommend it. During this time, I have used both the Online Chat Session facility and Email support. The few times I have used the helpdesk / support team, they have resolved (or provided answers) promptly. Based on my experience, I would have no hesitation recommended the software.

    • Usman Hayat says:

      Dear Pure VPN User,
      Thanks for your valuable feedback. We are delighted that you found PureVPN useful and accomplished your objective. Keep using PureVPN and attain online freedom instantly.

  25. kevin leach says:

    Great technical service received from the chat live, highly recommended

    • Usman Hayat says:

      Dear Kevin Leach,
      Thanks for the feedback,
      We are glad you received high quality customer support that solved your queries instantly.
      Keep using PureVPN and secure your online privacy straightaway.

  26. Imperatam says:

    I was having problems connecting to BBC iPlayer so contacted PureVPN support. I received a response within the hour with guidance on how to use dedicated IP mode. Having followed the guidance, I could connect to BBC iPlayer immediately and the connection has not dropped at all since. Many thanks for a great service – would certainly recommend PureVPN if you want to access BBC from abroad!

    • Usman Hayat says:

      Dear Imperatam,
      Thanks for reaching out to us, We are glad that you watched your favorite content on BBC iPlayer with PureVPN.
      Enjoy online anonymity through PureVPN.

  27. Anton says:

    easy to use and connects quickly. Doesn’t impede connection speed much that I can tell and LAN function is not disrupted.

    • Usman Hayat says:

      Dear Anton,
      Thanks for reaching out to us. We are happy that you can connect PureVPN on your desired devices hassle-free.

  28. Ericko says:

    Excellent app, it works very well, i like how easy it is with the location option. I keep recommending PureVPN to all my contacts.

  29. Allan says:

    I’ve been using PureVPN for quite some time now, and as the title says, it just works.
    Hit connect, and within seconds, you’re hidden.

  30. Vladimir Markov says:

    Easy install. Amazing after sales service with follow up emails to make sure I’m completely happy. Always great service through the website with someone ready to live chat if I have any queries. I highly recommend PureVPN! I’m totally happy with the product and the service!

  31. Gary says:

    Very effective in hiding my real vpn. It’s very quick to connect to other sites around the world. Great service, fast enough for my needs, streaming, gaming, incognito 😉

  32. Patricia says:

    Pure Vpn allows allows me to travel from the comfort of my own home because I am able to learn about different culture by watching new content from different regions. My favorite regions are Australia, United States, Norway, New Zealand, and all over Europe. Thank you Pure Vpn .

  33. Jason says:

    Software that works perfectly for what it’s done. Quick subscription. Quick service and listening. No complexity in implementation. For a year more than satisfied. Thank you

  34. Christian says:

    I am very satisfied with the service that you offer and your customer service is excellent. You do great follow-ups. If I send a tech support ticket it is responded to within a matter of 24 hours. And if I ever need to, I can just pick up the phone and contact you.

  35. Sara Taylor says:

    Very easy to use, numerous servers to choose from, generally stable connections, and a full range of features. I’m very happy with PureVPN!

  36. Martin says:

    Ease of use, relatively hassle free connection and so far no sudden disconnects. Makes me feel secure and safe.

    An excellent product!

  37. Michiel Slater says:

    Always works and stays up-to-date. Connection speeds are great; streaming is no problem.

    Highly Appreciated 🙂

  38. Ivan Lenhoff says:

    Don’t hesitate to buy this VPN. PureVPN is easy to use and with their Tutorials and Tips you will master this VPN Program.

  39. O'Brien says:

    Have used PureVPN now for over 3 years and have had no problems, have always managed to access websites even where thay are blocked. PureVPN has also protected my computer from attacks. Am very happy with this software and can recommend it.

  40. Disappointed Customer says:

    This is an awful service. I signed up towards the beginning of last year after reading countless glowing reviews, while foolishly ignoring the more critical reviews. The unparalleled speeds they boasted were probably the primary draw, and those definitely did not disappoint. The client GUI is very clean and easy to navigate, and there are a decent number of servers to choose from. Until a few months back, the service worked fine, more or less. I’d get occasional DNS leaks on some servers, and would have to trial/error my way through the list before finding a good one, but the servers always seemed to correct themselves after a few days. Being a fairly patient person, I wasn’t too bothered by the inconvenience of bouncing between servers, so long as I eventually found one that was secure.

    As of today, I have officially abandoned PureVPN in favor of NordVPN. Over the last few weeks, I have been having DNS leaks on pretty much every server I test, and all of my favorite go-to servers have become unusable. While connection speeds have remained consistently well above average, I’ve started having issues with my connection “stalling” — that is, I’ll lose connectivity to the internet and have to disconnect from the server. The issue is not my internet (I know that user-error is the prime suspect in these cases), as disconnecting immediately restored full connectivity. For whatever reason, their server decided to take a nap, forcing me to abruptly expose myself in order to change servers.

    Go with NordVPN. They’re not much more expensive, and their speeds are not much slower. I started using it about an hour ago, and I already feel much more secure. I’m thinking that the people posting positive reviews either don’t regularly test the security of the servers they connect to, or they’re shills.

    • VPNRanks says:

      Thank You for providing your valuable feedback. We are sorry to hear that the service did not come up to your expectations. We respect your decision of opting NordVPN. NordVPN is an impressive provider that has a huge server network globally. We expect you will enjoy complete online freedom according to your own terms.

  41. Cnem says:

    Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I’ve tried everything the helpdesk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

  42. Bonnie says:

    I bought this and paid good money thought it was for the year, but now they say i have used it up and for x amount each month but shit 80.00$ is a lot of money to be asking for more. Time to cancel and take my chances.

  43. Trevor says:

    Can you use on Amazon fire stick without changing router ZYXEL communications ltd from UK Post office.

  44. Nick Howard says:

    My best advice is to AVOID PureVPN at all costs! I purchased a two year subscription from them because they were one of only a few services which had a node in a location which I needed. From the very start the service was a problem. It took uncounted contacts to their tech service to FINALLY get it set up. I should have known then. The techs NEVER read what the one right before them had written. In addition, the “solution” they most often gave was to go to one of their “help pages”. The problem is, none of those pages have been updated and no longer look ANYTHING like what the app now looks like. Finally, it worked…. for about two months before the node which I needed stopped worked and defaulted to another town 200 miles away. Suddenly, I was back in the same cycle. And when they couldn’t’ resolve the issue, their solution was to say, “Sorry.” AVOID THIS VPN!!!

    • VPNRanks says:

      Hi Nick Howard,

      We are really sorry that the service didn’t work out for you. If you could share more details about the server you were trying to connect, perhaps we could help you out or reach out to PureVPN for further clarification.

    • John says:

      I completely agree with Nick. The only reason I still use this is because I got the 2 year subscription. I may just bite the bullet and get something else any way. I have tried to connect to every server I can and I’m lucky if I get 10 mb/s of my gigabit internet connection. Don’t get me wrong, I don’t expect gigabit internet over VPN but 100-300 mb/s is not asking too much. My complaint is that I have gotten 300+ in the past but now I can’t get over 10. Support is a joke. As Nick said you talk to a different person every single response. and every 3rd response is the canned original response. Their “solution” is to use the Chrome extension (which can get me 300 mb/s) but I didn’t buy a VPN to only protect one browser.

  45. Gerry says:

    Sorry lots of typos. Can I use the same account with two separate firesticks in my own home

  46. Cathie says:

    Hey! I am looking for vpn to watch the icc champions trophy. Will purevpn work? I have a subscription to OSN and also hotstar. Will pure work? I am receiving mixed reviews about the provider. Some places people are praising its features but there is also some negative chatter as well. Can you pls see and let know if the provider works for accessing both the service. Thanks in advance!

  47. Shaun Paul says:

    I had subscribed to purevpn annual plan and been using their service for about three months. A distressing aspect of their service is the dashboard of client. If I enter a name of a country in server list, and then try to rename it, I will be halted with a bug. Besides this flaw, the service without any doubt offers remarkable performance and features like internet kill switch, dedicated IP and much more.
    Also, when I had tried to download a torrent from YIFY using purevpn, I faced sluggish network speed and it took hours to download a 782 MB movie file. I believe that degraded download speed was resulted by congestion on the US server. Can you suggest how can I improve my torrent downloading speed?

  48. Hannah says:

    I just read your PureVPN review and it seems to be different from other websites. Which is a good thing I guess, since everyone is bashing the hell out of the provider. For me, it has worked well so far. I subscribed to their service almost a year back and I mainly use it when accessing my bank account. One of the things I noticed is the drop in speeds when I select maximum security settings. Perhaps that’s because of how a VPN functions (sorry I am not a techy). But overall the VPN has not caused any troubles that would make my life difficult.

  49. Nick says:

    Best service. I bought it to stream channels online. The speed is good, much satisfied.

  50. Christina says:

    I recently updated purevpn’s app on my iphone! It’s good that they fixed many issues that I was previously facing, like unexpected disconnection from servers. But I feel they can still do more to providing protocols. The latest version of iOS doesn’t support PPTP any longer. Which makes sense since PPTP is out dated and obsolete in many parts of the world. With that aside, having the option to change the language of the app is a nice touch, I can now use the app in Spanish. But I feel that my phone gets slowed down when I have the app running, is anyone else facing the same issue?

  51. Andy Coe says:

    PureVPN is one of those services that will work perfectly most of the time but when things go wrong, they really go wrong. I used Purevpn on Windows for almost a year and had no problems. But as soon as I installed their new app on my Mac, I had frequent disconnections and slow internet speeds. This problem lingered on for more than a month and after many frustrating sessions with their support staff, the problem was resolved. Now I am finally able use the VPN on my Mac as I used to do on Windows.

  52. Oriane Jornet says:

    I have been using Purevpn from past six months but did not know that it has split tunneling feature too. Thanks for the information which you provide. I have a quick question? Can I use the split tunneling feature in my three devices simultaneously?

  53. Allen Saavedra says:

    The best thing which I like about purevpn is it’s split tunneling add-on. I use vpn for my office work whenever I am not in my home town. Due to online security we have to use a static ip which we white-list from our network administrator. Previously when I start work and in the mean time I am unable to visit social media and other sites because of using the white list IP, but after using the split tunneling option of pure I am using the both thing together on the same laptop. That is an awesome feature and the main reason to use pure.

  54. barry says:

    Read their 7 day refund policy very, very carefully….They say if you exceed 3GB in 7 days then they will not give you a refund.


    I tried their service for 4 days and had a lot of server problems. They kept offering solutions but none worked. When I asked for the refund they then come up and say that you crossed the 3GB data limit.

    It’s just your word against theirs….

  55. KarLa Mae says:

    I am using PureVPN from 18 months, yes there are some problem while using it on dynamic IP. But when you come on its dedicated IP then this may be one of the best VPN Provider. I personally use Netflix and Hulu while it’s dedicated IP which i originally get for my office use. I never get any buffering or picture quality issue which pure static IP. The only feature which i wish is pure offer is SmartDNS service which they recently pull down.

  56. Mike says:

    Like gavin said, Avoid PureVPN like the plague. You will have a very hard time, if at all, getting your money back under their “7-days Money-back Guarantee”.

  57. Leek says:

    Many VPNS worked with Netflix, but Netflix has started active hunt. I’ve seen in reddit that PureVPN is not working for watching Netflix anymore… 🙁

  58. gavin says:

    I tried to cancel my service under their “Hassle free 7-days refund policy”, after 3 days and well within the download limit, but was given the runaround for days. I have now raised a dispute with PayPal. Purevpn’s response was: “you are requested to please wait now, since you have opened the dispute and we
    have to wait for the decision that is made by the paypal”.


  59. Alfhian EvilClown says:

    Unlike those other VPNs out there, PureVPN offers the best service when it comes to online security and privacy. I’m a simple man; I surf the internet, and I don’t want to be spied on. Many VPNs I used were a sellout to the federal goons, whereas PureVPN doesn’t even save your data logs. If you guys don’t believe this review, then take my comment as a testament on how good PureVPN is.

    • admin says:

      Thank you for your Valuable feedback.

      Best Regards,

      • CAS says:

        This is a load of rubbish. PureVPN is a scam. I spent hours working with “them” to make a connection only to finally conclude it does not work where i reside. They then informed me by email that my fully paid account was blocked until “with trembling fingers you must first verify your identity by sending a scanned document with your name and address on it (a clear attempt at identity theft is what that is!). I decided to terminate my account after that message, which was within 24 hours of opening it, and here it is 10 days later and no refund despite the claim that they will give a full refund within 7 days of opening an account. After repeated emails to them (we are always available 24/7) there is still no acknowledgement that they will abide by their full refund claim. Stay away from these scam artists if you know what is good for you.

        • barry says:

          +1…have just had the very same experience. They say they will refund but at the time of refund they come up with excuses of why they cannot refund.

          Cannot connect to their servers but they claim I used up over 3GB of data.

  60. Hannah says:

    I have never used the PureVPN smartphone apps so I don’t know about any of that fancy mumbo jumbo, but my daughter installed the PureVPN dialer thiny on my desktop when she visited me last year on Christmas and I haven’t had any problems with the service ever since. I watch everything I want to see and even all the good shows on the netflix and bbc iplayer websites work wonderfuly. Bless my daughter for setting up PureVPN on my desktop for me. I dont know what I would have done without it. You get a little reluctant to learn about new technology at my age. I google it up sometimes when I feel that the speed might be slow or something, but the live chat people are always so helpful and friendly. I felt that the speed was dropping a bit once so I went to their website and told them. The had it fixed within the hour. Very nice people really. The poor people on the PureVPN live chat often tell me to try the tutorial guides, some purevpn reviews, or forums but when I tell them that I’m a little handicapped because of my age, they use TeamViewer to fix my problems. It truly is a marvelous feeling to get service like that.

    • admin says:

      Hello Hannah,

      Thank you for sharing your valuable experience with us.

      Kind Regards,

  61. Susan Wade says:

    Great PureVPN Review! The more I read it, the more I loved it! I am extremely glad to know that I am using PureVPN – a VPN network that provides 7-day money back guarantee. For a user who is broke almost every month of the year wink wink, I think PureVPN is doing a fantastic job at providing hands-on experience to the best online protection. I have tested their server strength myself and I can’t say that I have seen such an amazing connectivity before in my life. What’s impressive about PureVPN is that they provide you with real VPN servers and not the ones that are nonexistent; hence their connections and speeds never drop. They claim to provide the world’s largest protocol support, though I don’t agree with that I still believe that it is right there at the top with the top VPN providers of the industry. The writer has done justice to the PureVPN service review and it really gives you a complete picture of how the service works. I use PureVPN on my iPhone, iPad, Mac and on my wife’s Android phone, never even once PureVPN let me down! I am a happy customer and will definitely renew my contract with them as long as the service continues to work

    • admin says:

      Hello Susan,

      Thank you for sharing your valuable experience with us.

      Kind Regards,

  62. Craig says:

    Honestly speaking I have read several PureVPN reviews, but I think this one deserves a round of applause for how well it is written and how deeply it inspects the services and features of PureVPN. I have been a VPN user for a long time and I am aware of all the ins and outs of the VPN technology but having read this review, I feel I should give this service a try. Was doubtful at first, may be because I had read vague reviews but now that I have read this detailed description of the service, I think this is worth trying!

    • admin says:

      Thank you for your valuable feedback.

      Kind Regards,

  63. virgil says:

    hi there community take care they are stealing your money, I bought 4 times 12 months licenses from purvpn to use them for the whole family but their servers are not secure at all german webpages find out your geo location with ease as I requested back my money as purevpn is advertising with their 3 days money back guarantee I was left aside for 3 weeks after I started a conflict through paypal who also did not support me with this as it is no phisikal thing a license so purevpn manager had a nice lunch on my costs and I also got no access to my new licenses anyway because I involved paypal. think twice befor you get there any license. greetings a friend

  64. 汪明衡 says:

    I use PureVPN in China. It’s much faster running the client on windows and Android than connecting through native programs on Linux.This can be a headache for me because it has no client for Linux.

    • Danish Pervez says:

      I often hear Linux users talk about the difficulty of running a VPN on Linux because hardly any VPN service provider gives Linux users much attention. So far the only solution I see is one that I saw a a Linux newbie use when he switched from Windows to Linux because he wanted to try it out. Instead of configuring his Linux for his VPN, he went and configured his router. That way there was no need to tweak his Linux OS and he had the security of a VPN to cover him.

      PureVPN offers VPN routers as well as instructions to setup VPN on your current routers. Hit PureVPN’s online LiveChat support and ask them. They’re online 24/7 and should be able to help you. Do try and tell us how it works out for you. Good luck!

      • 汪明衡 says:

        I wonder what configuration that official clients provide,since I tried installing PureVPN client on windows in VMWare it has two options,one for China and the other for the rest of the world.Yeah I’m not familiar with network stuff though I’m not a newbie to Linux,here for example,I’ve never figured out what is a router all about de facto mentioned by people,a small device out there which is used to connect to internet and put right on your computer running all the time?Well,I don’t use that,I connect through PPPOE with a cable directly linked on my laptop.I guess it’s the configuration provided by them makes sense.

  65. Kathy says:

    This has to be one of the best reviews for PureVPN I have ever read. Do you review software on demand?

  66. Gina Owens says:

    I have used PureVPN in the past. I think PureVPN is great
    and it can do so much better as well. I used to use hide my ass before because
    the number of servers they had to offer was out of this world but I soon
    realized that I do not really need all those servers. Switching to PureVPN
    saved me money and gave me an equally good VPN I can trust on.

  67. Steve Smith says:

    I just wish to heaven that purevpn would work on its
    interface. The other vpn providers have nice eye friendly colors and purevpn
    has an interface that looks like something out of a sega game from two decades

  68. Colin says:

    It takes a bit of looking around but once you get to know
    about all the features that PureVPN offers, you will never want to use another
    VPN. The service hardly ever gives you any down-time and the customer support
    is available around the clock. I sometimes use the customer support to find out
    which server is running on minimum load. Works great for me.

  69. Cuong Nguyen Quang says:

    Updated: My account have been enabled.

    Thank PureVPN.

    • Danish Pervez says:

      Yepp, they’re pretty good that way. I’ve read countless cases about VPN services messing up users’ accounts, but I only see PureVPN’s users coming back to say that PureVPN resolved their issues. Kudos!

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