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Encrypt.me Review 2020

Encrypt.me is without a doubt a really popular service, but is it safe? Does it offer better features than its competition? Find out if I recommend using it in this in-depth and updated review.

Based inUS [UNSAFE]
Price$8.33/mo
Servers130+ (40+ Countries)
LogsKeeps Logs
Multi LoginUnlimited Devices
Refund30 Days
RecommendedNo
WebsiteEncrypt.me

Encrypt.me – sounds high tech doesn’t it? Well, in all honesty, it’s one VPN service I can’t really recommend you guy’s try. Although this provider brags a lot about features, powerful security, total anonymity, and unblocking capabilities, I don’t think their claims are entirely true.

I mean, at the time of writing this Encrypt.me review, I found that it is headquartered in the unsafe jurisdiction of the United States. In addition, I was also disappointed to see their logging policy, expensive pricing plans and only a handful of server locations. In comparison, PureVPN and NordVPN pack in way more servers and features.

But the service isn’t entirely trash. While there is a lot that I don’t like about Encrypt.me, it does have its pros as well. For one, it is fast compared to a lot of VPNs. It also works quite well with Netflix and BBC iPlayer. I guess what I’m trying to say is, it doesn’t offer the best value for money. Overall, it scores 2.8/5.0 stars in this review.

My Rating Criteria

To thoroughly test the Encrypt.me for its pros and cons, I used my 9 step rating criteria:

  1. Jurisdiction – Where is Encrypt.me located?
  2. Security – Does Encrypt.me keep logs?
  3. Leaks – Does Encrypt.me leak IP, DNS, WebRTC?
  4. Servers – Is Encrypt.me P2P compatible?
  5. Speed – How fast is Encrypt.me?
  6. Streaming – Does Encrypt.me work with Netflix?
  7. Compatibility – Which devices can I use Encrypt.me with?
  8. Pricing – How much does Encrypt.me cost?
  9. Trustworthiness – Is Encrypt.me safe to use?

Jurisdiction – Where is Encrypt.me located?

Right from the start, things don’t look too good for Encrypt.me. I mean, it is headquartered in the unsafe jurisdiction of the US, which if you don’t know, is a major part of the 5-eyes alliance. More specifically, this provider has office locations in Guadalajara, Dallas, Orlando, and Seattle.

Although I like how they’re transparent about their company, it doesn’t mean it is safe to use. Even though they claim to keep no logs, the truth of the matter is, if the NSA were to come knocking on Encrypt.me’s doors, they would have no choice but to surrender your private information. We’ll look over their logging policy in a bit, but if you want to check out something that’s based in a safe jurisdiction, check out PureVPN or NordVPN.

Security – Does Encrypt.me keep logs?

Yes, Encrypt.me keeps a lot of logs. But they’re not hiding the fact that they do. In fact, if you go through their Policies page, you’ll see that they clearly mention storing user logs for 16 days. But what information exactly do they log? Well, just check out this list:

  • The number of bytes sent and received
  • The length of time connected
  • The IP address connected from and the (virtual) IP we assign
  • The source port of the outgoing connection with start and end times

encrypt.me-logging-policy

That’s not all. They also collect a ton of other information about you which I won’t go into detail. Needless to say, Encrypt.me is not a “no-logs VPN“. Although I can’t stress enough not using this service because of the fact that they keep invasive logs, but if you still want to use it, make sure to go through their privacy policy first.

Encryption & Other Features

As security features, you’re not going to get much with Encrypt.me. Starting off with protocols and encryption, and they offer IPSec protocol for iOS and OpenVPN for macOS and Android. For Windows, they use an open-source StrongSwan protocol with the combination of IKEv1 and IKEv2. That’s all pretty standard, but I’m not sure why they don’t offer OpenVPN for Windows? Literally, every other VPN uses OpenVPN by default nowadays.

Aside from protocols, they do offer 2048bit and 1536bit DH group encryption along with a few basic features. For instance, Encrypt.me offers a built-in Kill Switch, leak protection, and Split tunneling. Speaking of Split tunneling, this feature is only available on their m0bile apps. Again, for better features that are available across all platforms alike, I highly suggest going with PureVPN or NordVPN.

encrypt.me-security-features

Leaks – Does Encrypt.me leak IP, DNS, WebRTC?

As for my leak test, Encrypt.me performed pretty well. That’s no surprise considering that it comes with built-in leak protection. In addition to that, one thing that I find interesting about this VPN is that it passed two independent audits in 2017 and 2019. Security Innovation “found zero sensitive customer information leak risk” in Encrypt.me.

IP Leak Test:

First thing first, I tested for IP leaks. To do that, I connected to the Mexican server of Encrypt.me. As you can see from the screenshot below, my default IP address is nowhere to be seen.

IP-Leak-Test-of-Encrypt.me

DNS Leak Test:

Next, I checked for DNS leaks while connected to the same Mexican server. As you can see from the screenshot below, I’m connected to Mexican DNS servers. That’s great so far.

DNS-Leak-Test-Encrypt.me

WebRTC Leak Test:

Lastly, I also checked for WebRTC leaks and the VPN again didn’t disappoint me. Even after multiple tests, this VPN showed no signs of leaks. All in all, its built-in leak protection feature sure works.

WebRTC-Leak-Test-Encrypt.me

Virus Test:

Just to be extra sure, I tested its Google Play Android app link through VirusTotal to see if it contained any viruses. Luckily, I found no malware whatsoever so that’s pretty good too.

Virus-Test-Encrypt.me

Servers – Is Encrypt.me P2P compatible?

As for P2P, Encrypt.me does allow torrenting. However, this provider makes it very clear that they will cooperate with law enforcement agencies concerning any illegal activity. In fact, here’s a short snippet from their policies page:

“We are subject to federal, state, and local laws and we will absolutely uphold them.

Should it ever become necessary to respond to a legal request, we will do so. We will always strive to both protect our users and uphold the law of the land.”

So keeping that in mind, I don’t think you would want to download torrents with this service. If you risk it, you will end up losing your account as per their Terms of Use. If that’s not enough, just keep in mind that they’re located in the US. And you know what that means.

If we talk about servers, again, that’s a disappointment too. They only offer some 130+ servers in 40+ countries. In comparison, PureVPN and NordVPN offer thousands of servers.

Does Encrypt.me work in China?

Well, no. I tried unblocking multiple Chinese websites like QQ and Baidu and none of them worked. Unfortunately, it didn’t manage to bypass the Great Firewall. But that’s no surprise considering that it only offers a handful of servers. So, if accessing Chinese content is important to you, I highly suggest checking out PureVPN which offers physical servers in Beijing and Shanghai.

Speed – How fast is Encrypt.me?

As for speeds, Encrypt.me performed decently fast. On my base 35 Mbps test connection, it performed better than I expected. Here’s a screenshot of my internet speeds without Encrypt.me connected:

speed-test-result-without-connected-to-encrypt.me

UK Server:

First, I connected to the UK servers to perform the speed test. On average, the UK server managed to deliver around 20.34 Mbps download speed. Not bad at all if you ask me.

speed-test-result-on-encrypt.me-UK-server

Canada Server:

With the Canadian server of Encrypt.me, I managed to get slightly better speeds. On average, the Canadian server managed to output around 24.46 Mbps downloading speed.

speed-test-result-on-encrypt.me-canada-server

US Server:

Last but not least, with the US server, I managed to get around 22.70 Mbps downloading speed. So, Encrypt.me is not the fastest VPN around but it is still plenty fast.

speed-test-result-on-encrypt.me-US-server

Streaming – Does Encrypt.me work with Netflix?

Other than being fairly fast, Encrypt.me also surprisingly works great with American Netflix. Just check out the screenshot attached below. I tried playing a bunch of shows and didn’t encounter any proxy issues at all. The server location that worked best for me was New York.

Encrypt.me-working-with-US-Netflix

Other Streaming Services that work with Encrypt.me

Other than American Netflix that worked with Encrypt.me, I also managed to unblock BBC iPlayer without much effort at all. Although I did encounter a few buffering issues, however, nothing that would be a deal-breaker. In the streaming category, Encrypt.me VPN is a clear winner.

Encrypt.me-working-with-bbc-iplayer

Compatibility – Which devices can I use Encrypt.me with?

In terms of apps and compatibility, I found Encrypt.me to be pretty weak. Currently, it only offers apps for Windows, macOS, Android, and iOS. In addition, it also works with Amazon Fire TV Stick which I think is pretty good.

encrypt.me-apps-and-compatibility

But as for other operating systems and devices, you’ll be out of luck. Encrypt.me isn’t compatible with Linux or even with routers for that matter. To make up for it, they do offer unlimited multi logins per subscription plan. However, you can’t overlook the fact that Surfshark too offers unlimited multi logins and also way better compatibility.

Encrypt.me for Windows & macOS

Coming over to the Windows and macOS apps of Encrypt.me, I must say, they’re very intuitive and easy to use. But one thing I found quite disappointing was the fact that the Split tunneling feature was only available on mobile versions. As for other options like leak protection and Kill Switch, they were very easy to find and enable or disable. Overall, its apps are easy enough for any newbie to use.

encrypt.me-windows-and-macos-interface

Encrypt.me for iOS & Android

As for the iOS and Android apps of Encrypt.me, they are quite modern looking, snappy and easy to use. As I mentioned earlier, with the mobile app, you can enable or disable the Split tunneling feature, which is always very handy to have. Overall, both of their iOS and Android apps work great and offer decent customization as well. As for app ratings, Encrypt.me has a 3.9-star rating on Google Play Store and a 4.5-star rating on the iTunes store.

encrypt.me-ios-and-android-interface

Pricing – How much does Encrypt.me cost?

If we talk about pricing, Encrypt.me offers way too many confusing subscription packages that are way overpriced. They offer four packages that further divide into more plans and all of them are quite expensive compared to other affordable options like PureVPN.

  • Passes
  • Subscriptions
  • Families
  • Teams

Here is the pricing of all the plans that fall under the Passes package:

encrypt.me-pricing-of-passes-package

Here is the pricing of all the plans that fall under the Subscriptions package:

encrypt.me-pricing-of-subscription-package

Here is the pricing of all the plans that fall under the Families package:

encrypt.me-pricing-of-families-package

Here is the pricing for the Teams package:

encrypt.me-pricing-of-teams-package

But to make up for their rather expensive pricing plans, they do offer free trials. You can try their service for 14 days with even providing your credit card details. As for payment methods, they only accept credit and debit cards. There’s no way you can make anonymous purchases.

Last but not least, let’s talk about refunds. Encrypt.me offer a 30 days refund policy which is industry standard nowadays. You will have to send an email at [email protected] to get your refund. One thing to keep in mind is that if you subscribe to the VPN through In-App purchase then you won’t be eligible for a refund.

Trustworthiness – Is Encrypt.me safe to use?

To be honest, no. Encrypt.me is not safe in my opinion. First of all, as I mentioned earlier, they log a lot of data. Logs that can surely get you in trouble. Secondly, they’re based in the US which is not considered safe in terms of user privacy. But as for their Trustpilot reviews, they have a pretty decent 4.3/5.0 star rating. 60% of users have rated it as Excellent and only 4% of users have rated it as Bad.

encrypt.me-trustpilot-rating-and-user-reviews

Encrypt.me Reddit reviews

Over at Reddit, Encrypt.me has mostly positive reviews. Here are a couple of comments of users who seem to be more than happy with this VPN:

encrypt.me-positive-reddit-comments

Naturally, I also came across negative comments about the service. Here’s one Reddit comment suggesting to avoid using Encrypt.me and use ExpressVPN instead.

encrypt.me-negative-reddit-comments

Customer Support

Their customer support section also lacks quite a bit. Even though they offer live chat support on their website, it remained offline every time I tried to access it.

encrypt.me-live-chat-support

They do, however, offer Email ticketing and FAQ support to help you resolve most of your issues. But then again, if they’re charging so much for their service, they should at least offer better customer support. So, if you want better customer support, I think you’ll be better off with PureVPN or NordVPN.

Comparison between PureVPN and Encrypt.me

So by now, I think you have an idea of what I think about this service. If you’re like me and don’t think that Encrypt.me offers real value for money, maybe you’ll be interested in this brief comparison below:

FeaturesPureVPNEncrypt.me
Price $2.91/mo $8.33/mo
Servers2,000+ in 140 Countries130+ in 40+ Countries
CompatibilityAll DevicesWindows, macOS, Amazon,
Android & iOS
JurisdictionHong KongUnited States
Logging PolicyZero LogsKeeps Logs
Customer SupportLive Chat & Email SupportLive Chat, FAQs & Email
Trustpilot Score4.84.3
WebsitePureVPNEncrypt.me

Encrypt.me Alternatives

Although Encrypt.me offers some good features, it certainly lacks in logs, customer support, and apps. If you are seeking alternatives of this VPN, do check out the list below to find better VPNs:

Do I Recommend Encrypt.me?

No, I don’t recommend this VPN at all. Even though it works with Netflix and offers a pretty decent array of features, it is still not as good as its competitors. For one, it logs a lot of user data. That’s a major red flag in the VPN industry. In comparison, there are tons of VPNs covered in our VPN reviews 2020 guide that refrains from keeping intrusive logs.

Aside from that, despite costing so much, it lacks 24/7 live chat support and compatibility with routers and Linux. Sure it is fast, but it still needs to improve its service. So after weighing in all of its pros and cons in this Encrypt.me review, I’ve given it 2.8/5.0 star rating overall.

Abdul Rehman

Abdul Rehman

Author
Posts by Abdul Rehman

Abdul Rehman's Biography :


Abdul Rehman is a simple Tech savvy bloke with a neck for writing. Monday to Friday, he enjoys delving down in to the inner workings of privacy and security of top-tier VPN providers. Nevertheless, on the weekend he is a bit modest and simply loves spending time with his dog.


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