Disconnect VPN Review 2020
Disconnect.me is a freemium VPN that has substandard features but at higher price. It has only 3 servers & none of them unblocks Netflix. For the price of $4.16, it earns a 2 star rating.
What kind of a VPN company would name its brand ‘Disconnect’?
A company, motivated by a basic principle ‘that people should have the freedom to move about the internet – and their lives without anyone looking’ uses the word ‘Disconnect’ in a gesture to disconnect people’s data being used, sold, or shared.
A deep thought actually. But does Disconnect VPN manages to walk the talk?
Disconnect.me VPN does not keep usage logs, that’s for sure but it doesn’t have any special features that could worth $4.16/month.
It has only 3 servers that are too slow and doesn’t unblock Netflix. This isn’t the VPN I would recommend my readers.
Read our full Disconnect VPN review for more information.
Read for more VPN reviews for many VPNs.
My Rating Criteria
On the basis of below-mentioned factors, I have based my Disconnect VPN review:
- Pricing – How much does Disconnect VPN cost?
- Security – Encryption & features
- Jurisdiction – Is it located in a 5-eyes country?
- Speed – How fast is Disconnect VPN?
- Streaming – Does it work with Netflix?
- Leaks – Does it leak IP, DNS & WebRTC?
- Trustworthiness – Logs and customer support
- Compatibility – Apps and supported devices
Pricing – How much does Disconnect VPN cost?
Disconnect Premium VPN has an overpriced pricing plan. There are 3 different plans, let’s have a look:
Each of these plans cover 3 devices at a time.
Other than the premium version, they have two other plans.
The basic plan (free) is actually a tracker protection and not a VPN which is available for browser extensions i.e. Chrome, Firefox, Opera, Safari, and Samsung Browser.
Another plan is for only iOS and Android phones. Disconnect Pro for Samsung does not use VPN technology.
However, iOS does include SmartVPN features encrypting browser and apps. It is not the same as a VPN because it encrypts only HTTP and DNS traffic.
Disconnect.me VPN only accepts credit card payments. Its payment and information is processed with Stripe.
There is no mention of a money-back guarantee.
Other than that, if you want to get your hands on awesome discounts, check out our list of best VPN deals of 2019 right now.
Security – Encryption & features
It uses AES-256 bit encryption which is the strongest in the industry.
It also enforces Diffie-Hellman, an algorithm that establishes a shared secret between the sender and receiver, and uses Perfect Forward Secrecy (PFS).
It only uses OpenVPN and IKEv2 protocols. It doesn’t have a PPTP or L2TP protocol.
Jurisdiction –Is it located in a 5-eyes country?
It is based in San Francisco, California. I am totally overwhelmed with the positive intention of this company and its vision of greater transparency, but I can also draw one conclusion, it is located in US.
We are all aware that US is an active member of a 5 eyes intelligence sharing countries.
Companies that come under these surveillance countries have to reveal information about their customers when asked by US authorities.
Otherwise, the US has rights to issue warrants or subpoena.
That way, companies have no other option than to abide by these rules.
If you want to know which VPN does not fall under 5, 9, or 14 eyes countries, then read our jurisdiction guide for more details.
There are only 3 server locations i.e. US, UK, and Japan. But currently, they are adding new server locations.
A server count of 3 technically means it has a small setup and you don’t normally block websites that are located in other countries other than the three mentioned above.
It also means they do not have obfuscated servers. These servers are used to unblock websites in countries that have strict online restrictions such as China, Russia, Iran, etc.
Have a look at our obfuscation server guide to see which VPN unblock websites in those countries.
Speed – How fast is Disconnect VPN?
I connected to their only US server to check for speed. It has such a poor server speed. It is certainly not for streaming.
My internet speed before VPN: 33 Mbps
My internet speed after VPN: 6.36 Mbps
Here is the speed test result:
Streaming –Does it work with Netflix?
- Unblocks Netflix? – No, it does not unblock US Netflix because it has only 1 server located in the US
- Kodi – It works exceptionally well with Kodi. However, it does not end up on our list of best free VPN for Kodi even you can easily learn using a VPN with Kodi.
- Torrenting – It does not have P2P support, so downloading torrents with this VPN could be very risky.
Leaks – Does it leak IP, DNS & WebRTC?
Gladly, it did not leak any IP address or DNS. I tested for leaks using its US server.
Here is the leak result:
I checked for viruses in the Disconnect VPN Windows client. I could not find any virus.
Here is the test result:
Trustworthiness – Logs and customer support
I found in this Disconnect.me VPN review that it does keep connection logs, but not usage logs.
This minimum information pertains to personal info that users themselves provide to Disconnect at the time of subscription.
Your personal information is removed from their records within 30 days if you request to do so.
If you read it closely, the clause No. 3 states:
We share your personal info only when legally required, or when reasonably necessary to prevent harm in an emergency situation.
It means, it will share your personal information to authorities if you are found doing something illegal that causes harm to others.
Using this VPN for illegal purposes such as downloading torrents etc is certainly not recommended.
Disconnect VPN has not yet disclosed its transparency report, which is a report that details how many times the government has asked to reveal users’ data.
However, Disconnect VPN is transparent with who runs the business. Casey Oppenheim is the CEO of Disconnect VPN who is also a Board Member.
Not many VPNs discloses the ownership information, and that is something I liked about it.
We will comply with a request for user data when the law requires it.
This certainly means that it will hand out your data if authority asks for it.
Learn more about Transparency VPNs and how their reports look like.
While I performed Disconnect Premium VPN review, I learnt that they do not have a live chat feature, but it does have full page FAQs section that covers almost every burning question from the user perspective.
Other than that, they have provided their email to contact them personally.
Compatibility – Apps and supported devices
Here you can look at Disconnect VPNs device compatibility:
- Browser Extension – Chrome, Firefox, Opera, Safari, Samsung Browser
- Mobile – iOS and Android
- Desktop – Windows and Mac OSX
User Reviews for Disconnect VPN
Google App Store Rating: 3.3 Stars out of 5 (99 reviews)
Apple Store Ratings: 3.3 Stars out of 5 (68 reviews)
Trust Pilot Score: No reviews yet
Here I have collected 5 recent reviews of Disconnect VPN posted by users on App Store:
VPN Comparison between Disconnect VPN and PureVPN
Here is a list of features on the basic of which I have compared the two VPN services. Let us know which one is best:
|Servers||2000+ in 140 Countries||3 Servers only|
|Compatibility||All Devices||Windows, Android & iOS|
|Jurisdiction||Hong Kong||United States|
|Logging Policy||Zero Logs||Keeps connection logs|
|Customer Support||Live Chat & Email Support||Email & FAQs|
|Trust Pilot Score||4.8||3.2|
Alternatives to Disconnect VPN
To use VPN services other than Disconnect VPN, explore our list of other VPN reviews that consists of:
- Surfshark review
- TunnelBear VPN Review
- VPN Proxy Master review
- Touch VPN review
- Norton Secure VPN review
- VIP72 VPN review
Do I Recommend Disconnect VPN?
No, I certainly do not recommend this Disconnect,me VPN
There’s nothing good about this VPN. It has only 3 servers and none of it are fast enough.
Disconnect VPN charges $4.16/mo for their mediocre features that aren’t worth it.
That makes me think, No, I would not compromise on that policy. This is not a good VPN to use.