VPN Master Review 2018: Can You Trust this Service?

VPN Master is a US based VPN service striving hard to make a mark in the VPN industry. Through 14 servers located in various countries worldwide, the provider is currently offering its services to the subscribers.

However, the provider needs to improve its performance in terms of log & privacy policy, pricing, payment methods, compatibility, protocols and encryption.

This VPN Master review will discuss the features, performance, privacy policy and, cross-platform compatibility and other offerings of this VPN. Most importantly, it will analyze the controversial aspects of this little-known privacy provider

 

Pros

  • 24/7 Live customer support
  • Toll free phone support is also available
  • Unlimited Bandwidth
  • Inexpensive Service

Cons

  • Limited number of server locations
  • Small refund window
  • No 256 bit encryption
  • No dedicated apps

VPN Master Pricing Review

VPN Master offers three types of pricing plans to its subscribers. These pricing plans include monthly plan that you can avail at the cost of $7.95 on monthly basis.

Likewise, the other pricing plans are three (3) monthly plan and yearly plan respectively. Both these plans are available at the prices of $ 5.95 and $3.95.

VPN-Master-Pricing-Plans

As is the case with most VPN providers, the yearly plan comes with a significant discount. The one month and three month plan costs more in the longer run but even these plans are somewhat budget friendly.

VPN Master Payment Methods Review

You can pay VPN Master with PayPal, MasterCard, Visa, American Express and Discover credit cards.

Suffice to say, the payment options here are rather limited.

The service needs to add an anonymous paying methods, preferably Bitcoin due to its widespread popularity among the VPN users.

Payment-Methods-Review-for-VPN-Master

VPN Master Refund/ Money Back Guarantee offer Review

VPN Master also offers a refund policy for the subscribers. However, you will have to send an email to the provider if you want to discontinue the services within 24 hours. The provider must increase the timeframe for the refund.

Sometimes, it becomes difficult for the users to check the whole services of the provider in a day.  If you still want to purchase any pricing plan, purchase it at your own risk. Since, you will have only 24 hours to report any issue otherwise you will not get your refund.

VPN-Master-Money-Back-Guarantee

VPN Master Compatibility Review

While researching for this VPN Master review, I discovered that this VPN is compatible with a number of platforms.

These platforms are Windows, Mac, Linux and DD-WRT routers. You can even use this VPN on Android and iOS devices.

VPN Master Apps Review

Searching the provider’s website for dedicated apps of this service, I discovered no such apps, unfortunately.

The VPN Master download section on the provider’s website is completely empty and there is nothing else to suggest that this VPN has apps of its own.

Upon contacting the customer support, I learned that this VPN can only be used via manual configuration.

This is a massive downside to this service. Many users hate the entire configuration process and prefer dedicated applications instead.

But on the bright side, the provider has step-by-step guides on its website to help you configure the VPN on different devices.

VPN Master Servers’ Review

The provider is currently offering in different countries worldwide through 14 server locations. These 14 server locations include:

  • United States
  • United Kingdom
  • France
  • Austria
  • Iceland
  • Sweden
  • Romania
  • Germany
  • Canada
  • Netherlands
  • Spain
  • Poland
  • Russia
  • Switzerland

While this is not a big server list by any stretch of imagination, the VPN has done a good job of covering important regions. Still, I would like to see more servers from Central Asia and from Middle East.

VPN Master Protocols and Encryption Review

VPN Master’s website does not clearly mention which tunneling protocol it currently uses. So ultimately, I had to contact the provider’s customer support to inquire about this matter.

Apparently, this VPN supports L2TP and PPTP protocols only. This is not good news at all.

PPTP is an obsolete technology while L2TP is not as capable as the widely used OpenVPN protocol. Therefore, the providers should consider adding OpenVPN to the mix.

OpenVPN is a top-notch tunneling protocol, which support AES 256-bit military grade encryption. The same encryption level that is used by NSA to secure confidential information.

With no OpenVPN at its disposal, VPN Master is reduced to AES-128 bit encryption, the weaker member of the AES family.

Overall, when it comes to protocol and encryption options, this VPN has nothing to boast about.

Performance and Reliability

Regardless of what features or perks a VPN provides, it all gets down to its real-time performance. This is an aspect in which many VPN service fail and falter.

VPN Master, despite some of its drawbacks, provides decent speed at a consistent rate. On weekdays, this VPN works as any other top providers.

Although, this VPN has a long way to go in terms of performance, I believe it is on the right path.

VPN Master Customer Support Review

The service has a dedicated and most informative customer support section for the users. The customer section includes sub-sections like My Support Tickets, Announcements, Knowledgebase, and Downloads.

There are sections such as Network Status and Open Ticket included in the customer support of the provider. The sub-section of Contact Us is also included in this main section. Likewise, you can find FAQs and live chat support feature here.

 My Support Tickets

Users can check the My Support Tickets page to find out the status of their support tickets. You will have to use this feature if you wish to ask any query from customer support representative. This is innovative way of sending email since you cannot send email directly to the customer support department. You need to mention your email address along with the password.

VPN-Master-Open-Ticket

 

Announcements

The announcements page keep customers inform with press releases, latest news and happenings of the service. Sadly, the page looks completely outdated. Furthermore, it also lacks the latest news and information about the provider.

Without a doubt, this page in need of urgent updates.

VPN-Master-Announcements

Knowledgebase

The knowledgebase section of the service specifically covers categories like Billing, How to Setup VPN and Troubleshooting. All these categories will provide information regarding account activation and monthly payment issues. Likewise, How to setup VPN offers awareness to the subscriber through providing tutorials and setup guides. The Troubleshooting category mainly caters VPN connection issues.

Downloads

Sadly, you will not find any relevant information in the sub-section of downloads. I was hoping that this area would be filled with lots of information about various setups and installation processes. However, the section looks completely outdated and this discrepancy does not improve the brand’s reputation at all.

24/7 Live Chat Support

VPN Master provides an interactive and informative 24/7 live chat support feature to the users. You can easily obtain the required answer of your query from the customer support representative instantly.

I was pleased to receive the adequate response from the concerned individual within minutes. I tested the performance of live chat support several times and the customer agents were online almost on all instances.

VPN-Master-Live-Chat

VPN Master Logging and Privacy Policy Review

Of course, this VPN Master review would be incomplete without evaluating the logging policy of this provider.

Many VPNs keep logs for one reason or the other. What matters is that no VPN should keep activity logs of the users.

Thankfully, VPN Master keeps zero activity logs. They do store little bit of personal information.

The privacy policy of the service suggests that it uses and stores users’ personal information for a number of reasons. These reasons include:

  • To improve payments and customer service
  • To further enhance the users’ experiences
  • To improve the performance of our website
  • To send periodic emails

VPN Master Review Reddit

With reddit being home to millions of VPN users, one is bound to found some honest VPN reviews on this site.

Hence, I just had to look up this forum to see what Redditors think about VPN Master.

After some browsing, I found a user who is considering this VPN to bypass censorship in Saudi Arabia.You can also read our blog Saudi Arabia vpn if still have some doubts in mind.

VPN Recommendations from VPN

On the other side of the isle, many subscribers are experiencing connection issues with the VPN.

[Question] Best VPN Service? from sideloaded

Alternatives of VPN Master

Since this VPN lacks dedicated apps and capable protocols, I would not blame anyone for seeking its alternatives. In fact, I would recommend the readers to go through the following reviews.

  1. Surfshark Review
  2. Ivacy Review
  3. PIA VPN Review
  4. Tunnel Bear Review
  5. Anonymous VPN Review
  6. Celo VPN Review

FAQs

In short; Yes and No.

Yes, because the providers have a zero logs policy and provide you the ability to mask your IP address and hide your identity.

No, because the VPN lacks advanced features such an OpenVPN and 256-bit encryption.

To put it simply, there are safer VPNs in the market.

No, because the VPN lacks advanced features such an OpenVPN and 256-bit encryption.

To put it simply, there are safer VPNs in the market.

Unfortunately, this VPN has absolutely no apps available. You can only use this VPN by configuring it on your device.

If you want to use Master VPN for PC, you will have to look up the Mac and Windows configuring guides on the VPN’s website. Similarly, the site will also guide you in your quest to configure the VPN on smartphone.

There are Master VPN iOS and Android apps but they are not associated with this service. Instead, you are better off ignoring these apps as they might contain malware.

Connecting to this VPN is not a matter of simple click. Unfortunately, you are required to log into this every time because it has no apps whatsoever.

However, you can avoid this repetitive process by setting this VPN on your home or office router.

To an extent, VPN Master provides you online privacy by hiding your IP address and encrypting your connection.

And not to forget, the provider has a zero logs policy. This means that VPN Master provides you a higher level of privacy on the internet.

Final Verdict

VPN Master has lot to do on immediately basis in order to gain the trust of the subscribers. Since, the service mainly operates from the US, the users’ information remains vulnerable to privacy intrusions. Moreover, as this VPN Master review has mentioned before, you have only 24 hours to claim the refund. After 24 hours, no refunds will be given to the users. For these reasons, readers should avoid this VPN.

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Ever since Ghulman read 1984, he has become somewhat obsessed with Mass Surveillance. This is the reason why he spends his time advocating for digital privacy and internet freedom. When he is not stringing together alphabets, Ghulman amuses himself with unfunny sitcoms and badly produced Indy flicks.


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