VPN Master Review 2017- Features & Other Offerings

 VPN Master Review Quick Summary

VPN Master is a US based VPN service striving hard to make a mark in the VPN industry. Through 14 servers located in various countries worldwide, the provider is currently offering its services to the subscribers. However, the provider needs to improve its performance in terms of log & privacy policy, pricing, payment methods, compatibility, protocols and encryption.

In our VPN Master review, we will let you know about the provider’s features, log & privacy policy, compatibility and other offerings in detail. This is one of our VPN reviews, in which we were able to disclose various unknown attributes of the service.

Pros of vpn master

  • Offers money back guarantee to subscribers
  • 7/24 Live customer support
  • Toll free phone support is also available
  • Provides 128-bit encryption
  • Unlimited Bandwidth


  • Limited number of server locations
  • Refunds can only be claimed within 24 hour

VPN Master Pricing Review

According to our VPN Master review, the provider offers three types of pricing plans to its subscribers. These pricing plans include monthly plan that you can avail at the cost of $7.95 on monthly basis. Likewise, the other pricing plans are three (3) monthly plan and yearly plan respectively. Both these plans are available at the prices of $ 5.95 and $3.95.


VPN Master Compatibility Review

The VPN Master review reveals that the service is compatible with limited number of platforms. These platforms are Windows, Mac, Linux and DD-WRT routers. However, we did not find any information about Android and iOS apps for the users. In order to explore the information regarding apps, we tried to evaluate every section of the website in detail. The Knowledgebase section provides a setup guide by which you can install VPN Master on your Android devices.

VPN Master Apps Review

During the VPN Master review, we asked the customer support section through an email regarding different apps the service is providing. The best thing about its customer support was the response, which we obtained within an hour. The customer support claims that the provider offers apps for Android and iOS devices. However, this part is missing from the official website.

The service has included the sub-section of downloads in customer support section. However, the section does not have any information about downloads whatsoever. Hence, the subscribers would not be able to download the relevant app for their preferred devices. Furthermore, we have identified another issue in our review.  The issue suggests that users should not ask the customer support to know about the compatibility of the provider.

VPN Master Payment Methods Review

The provider does not offer a range of online payment options to its subscribers. The limited payment options are PayPal, MasterCard, Visa, American Express and Discover credit cards. The service needs to add Bitcoin in their prevailing payment methods. Since, Bitcoin is one of the most famous and preferred mode of online payment among VPN users.


VPN Master Servers’ Review

The provider is currently offering in different countries worldwide through 14 server locations. These 14 server locations include:

  • United States
  • United Kingdom
  • France
  • Austria
  • Iceland
  • Sweden
  • Romania
  • Germany
  • Canada
  • Netherlands
  • Spain
  • Poland
  • Russia
  • Switzerland

We contacted the customer support of the provider to find the correct answer about the server locations. Here is the response that we received:


VPN Master Protocols and Encryption Review

As per the findings of our VPN Master review, the provider is currently offering PPTP and L2TP protocols. However, the service should have included other valuable protocols like SSTP, OpenVPN, and IPsec protocols. Furthermore, the users do not have options regarding encryption levels. The official website claims that the provider offers 128-bit encryption that is enough to secure your connection.

There are other VPN services those who offer 256-bit military grade encryption. This encryption level is the most secure since it provides remarkable security and privacy to users. We had to ask again the customer support about the protocols and encryption level. The website does not have relevant information about protocols and encryption level. It does not create a good impression of VPN Master among the subscribers.

VPN Master Customer Support Review

The service has a dedicated and most informative customer support section for the users. The customer section includes sub-sections like My Support Tickets, Announcements, Knowledgebase, and Downloads. There are sections such as Network Status and Open Ticket included in the customer support of the provider. Our VPN Master review discloses that the sub-section of Contact Us is also included in this main section. Likewise, you can find FAQs and live chat support feature here.

 My Support Tickets

Our VPN Master review unveils that the users may use My Support Tickets page to find out the status of their support tickets. You will have to use this feature if you wish to ask any query from customer support representative. This is innovative way of sending email since you cannot send email directly to the customer support department. You need to mention your email address along with the password.




The announcements page should provide all the new stuff like press releases, latest news and happenings of the service. Sadly, the page looks completely outdated. Furthermore, it also lacks the latest news and information about the provider. The service needs to update the page as early as possible. Since, the subscribers are unable to know about the events and other news about the service.



The knowledgebase section of the service specifically covers categories like Billing, How to Setup VPN and Troubleshooting. All these categories will provide information regarding account activation and monthly payment issues. Likewise, How to setup VPN offers awareness to the subscriber through providing tutorials and setup guides. The Troubleshooting category mainly caters VPN connection issues.


Sadly, you will not find any relevant information in the sub-section of downloads. We were hoping that this area would be filled with lots of information about various setups and installation processes. However, the section looks completely outdated and this discrepancy does not improve the brand’s reputation at all.

Network Status

The page is dedicated to the existing subscribers of the service only. The users can check the network status by using the page.


Open Ticket

The open ticket feature offers an opportunity to the existing and potential subscribers to interact with customer support representative. Our VPN Master review affirms that you can use this feature to get awareness about anything that relates to the provider. We efficiently used the open ticket page to know regarding various aspects of the service. We found the response within no time from the representative. We were able to get the answer of all our queries.


Contact Us

The contact us page is useful for those users who want to experience the services of the provider in near future. Through this page, users can ask different questions from the concerned department and get the answers of their queries in no time.


24/7 Live Chat Support

VPN Master provides an interactive and informative 24/7 live chat support feature to the users. You can easily obtain the required answer of your query from the customer support representative instantly. We were pleased to receive the adequate response from the concerned individual within minutes. We tested the performance of live chat support by asking the simple question related to the service’s headquarter.


In our VPN Master review, we also inquired about the server locations of the provider. Here is the response that we received from customer support representative.


VPN Master Refund/ Money Back Guarantee offer Review

VPN Master also offers a refund policy for the subscribers. However, you will have to send an email to the provider if you want to discontinue the services within 24 hours. The provider must increase the timeframe for the refund. Sometimes, it becomes difficult for the users to check the whole services of the provider in a day.  If you still want to purchase any pricing plan, purchase it at your own risk. Since, you will have only 24 hours to report any issue otherwise you will not get your refund.


VPN Master Logging and Privacy Policy Review

According to our VPN Master review, the provider claims that it does not keep any logs. However, the privacy policy of the service suggests that it uses and stores users’ personal information for a number of reasons. These reasons include:

  • To improve payments and customer service
  • To further enhance the users’ experiences
  • To improve the performance of our website
  • To send periodic emails


According to the privacy policy, the provider may collect the personal information of the users. This information includes name, username, email address, phone number and credit card information. However, the services operate from US. Hence, the users should not use the services of provider. Meanwhile, the provider may share your personal information with the law enforcement agencies.

Final Verdict

VPN Master has lot to do on immediately basis in order to gain the trust of the subscribers. Since, the service mainly operates from the US. Hence, the users’ information becomes so much vulnerable. As the provider may compromise or give up on their privacy. The service does not have a large server network therefore the provider needs to increase the number of server locations.

Furthermore, the service does not have any information about the multi- login feature. In addition, the official website does not look quite impressive because it lacks eye-catching features. Firstly, the website should provide all the relevant information under relevant headings or sections. The provider lacks free trial feature, it does not offer enough time to the subscribers for the refund.

Our VPN Master discloses the fact that you will have only 24 hours to claim the refund. After 24 hours, you will not be able to claim your refund. Hence, the service must increase the time limit. By doing so, the users will have enough time to thoroughly evaluate every aspect of the provider in detail.

In the last but not the least, the service keeps log and store the personal information of the users. Since the provider belongs to the US, the users might have to compromise on their digital rights and online privacy. In our opinion, we would not recommend the users to opt for the service.

The provider has many flaws in their offerings. In addition, the privacy policy clearly states that the service may record your personal information for different purposes. The users should think twice before subscribing to the services of VPN Master.

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Usman Hayat

Usman Hayat

All Posts by Usman Hayat

Usman Hayat's Biography :

A business school grad specializing in marketing, Usman found his love for writing during studies. Salmi now pursues a career as a digital privacy & security advocate for VPNRanks working as a blogger. Salmi loves reading about sci-fi & technology while cricket is his game of choice. When the world cries ‘online freedom’ Salmi stands resolute raising his voice for the rights of netizens everywhere.

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