SurfEasy VPN Review 2019: (Tested for Speed, Leaks and More)
Alas! The SurfEasy Opera relationship is officially over. Now the VPN belongs to an American software company called Symantec.
This makes SurfEasy an American-based VPN.
SurfEasy VPN serves individuals with diverse privacy needs. It provides top-notch privacy protection to users of Windows, Mac OS X, Android, and iOS.
It is also available in the form of a free Chrome proxy.
In this SurfEasy VPN review, I will evaluate Surfeasy’s privacy features, encryption protocols, performance, usage policy, customer support, ease of use and reliability.
We have evaluated hundreds of other VPNs. Visit our VPN reviews 2019 page for more details.
Let’s dig in.
- Offers 1000+ Servers in 16 Countries
- Offers OpenVPN Protocol
- Supports Torrenting & P2P
- Impressive Site Design
- 7-days Money back Trial
- In-house Apps available for various platforms (Windows, Mac OS X, Android, iPhone, iPad)
- Fewer Support Channels
- Logs some Data
- Bandwidth Caps
SurfEasy VPN Review – Free Version
Is SurfEasy free? Not exactly.
But in this SurfEasy VPN review, you will learn two ways of accessing this service for free. You can either add the chrome proxy or use the VPN with a 500mb bandwidth.
The second option is similar to a free trial since it hardly takes an hour to use up 500mb on the net. You can try out this feature to see how the VPN actually performs.
Meanwhile, SurfEasy’s proxy is a simple add-on that allows you to change your IP and access geo-blocked sites. It’s a nifty tool for anyone who wants online privacy without putting in much effort or investing any money.
Protocol and Encryption: OpenVPN with Military Grade Encryption
SurfEasy offers OpenVPN protocol with 256-bit encryption keys.
This is the industry standard. OpenVPN is the best VPN protocol available in the market. It is open sourced and supports 256-bit military-grade encryption.
OpenVPN with AES 256 is the combination employed by large banks and corporations to protect their data.
On the other hand, the iOS and Mac clients of SurfEasy rely on IPsec protocol. A tunneling protocol that is competent in its own right.
While some people will complain about the lack of protocol and encryption options, it is important to remember that both OpenVPN and IPsec are capable of protecting your data.
Some other protocols like PPTP have proven to be vulnerable against modern hacking tools.
No DNS or WebRTC Leaks
IP leaks can be extremely damaging to your online security. They can expose your location to the local ISP and or the website you’re visiting.
Two common forms of IP leaks are WebRTC leaks and DNS leaks. Thankfully, there are websites that let you check your connection for any potential leakages.
Making use of these sites, I tested SurfEasy for DNS and WebRTC leaks. First, I tested the VPN on IPleak.net.
The site detected no leaks whatsoever.
However, just to double-check the WebRTC leak, I utilized browserleaks.net. The website failed to detect my WebRTC, which shows that SurfEasy is safe for use.
With no DNS or WebRTC leak, SurfEasy keeps unwelcomed entities far away from your private information.
SurfEasy VPN Netflix
Don’t get me wrong. Netflix has revolutionized online streaming. However, its separate libraries for different regions makes way for some ridiculous discrimination.
Americans get all the good stuff while people from other countries get low quality content. This is why you need to set up a VPN to get past Netflix’s geo-restrictions.
However, not all VPNs are going to do the deed. Why?
Because Netflix has clamped down on VPNs in recent years. Only a handful of VPNs still unlock the streaming site.
SurfEasy is one of the VPNs that are still going strong when it comes to Netflix. The VPN has Canadian and American server that unlock Netflix in a jiffy.
Interestingly, Surfeasy supports P2P and torrenting with servers located in torrent friendly countries (Spain, Netherlands, and Canada).
Subscribers can enjoy downloading latest movies, TV series, music and games from torrent sites without facing copyright trolls and infringement notices.
But there is a catch.
Torrenting is only allowed on the Ultra Plan, which is a bit pricy to say the least. Hence, if you like downloading content without facing online threats, you will need to pay extra.
Easy to Use Clients
Accessing SurfEasy is not that difficult a task. You just need to get to the SurfEasy download page on the provider’s website and download the VPN for your respective platform.
SurfEasy VPN app for Windows works with fantastic efficiency. Once you click the SurfEasy login button, you can select your favorite server and customize it as per your preference.
The app sports a sleek design and a gorgeous interface. It is intuitive, user-friendly and works with zero lags.
A significant number of servers spread across various regions of the world represents bedrock of a superior VPN service.
Surfeasy offers 1000 servers in 28 countries; this eliminates network congestions during peak time and ensures better gaming. Moreover, high-speed video calling and streaming are additional benefits you get with Surfeasy VPN.
However, these are the numbers for the Ultra Plan. The subscribers of other plans get access to servers from 16 countries.
Here are the countries that are available exclusively on the Ultra Plan.
Privacy & Logging Policy
Privacy and data logging policy is a surprising part of almost every VPN service. User activity logging has been in practice for a long time, and many providers sell retained data of users to 3rd party advertising companies.
Sadly, some vendors go beyond the limits by handing over user’s confidential information to law enforcement agencies.
However, Surfeasy VPN claims to protect users’ data privacy by not storing any online activities of users including origin & destined IP addresses.
- Logs temporary usage data at time of debugging an issue
- Performs real-time analysis of subscribers’ internet traffic but doesn’t retain this information
SurfEasy also makes it clear that it will disclose your information to law enforcement agencies in some rare cases. Now, this is troubling especially considering SurfEasy’s jurisdiction.
Jurisdiction: The United States
SurfEasy is the propriety of Symantec, which is an American cybersecurity firm.
This places SurfEasy in the United States jurisdiction.
Readers of this SurfEasy VPN review should know how troubling this is.
Good Ol’ Uncle Sam is known to be a peeping creep.
Hence, the jurisdiction of this VPN puts it at a disadvantage.
Multiple connections feature makes a VPN stand out among rivals. SurfEasy VPN takes an edge over other providers by offering up to 5 multiple logins at a time.
For this SurfEasy review, I tested the service on desktop, iOS, Android and a laptop. Surprisingly, I was able to stream videos and play games with a single SurfEasy account on these devices at great speeds.
SurfEasy VPN is a perfect pick for users who want to share the same VPN account with other members in the house.
7 Days Money Back Trial
Unlike many other providers in the market, Surfeasy VPN doesn’t offer a free trial or 30-day money back guarantee.
Instead, it offers a 7-day money back trial version. The trial version requires user’s credit card details. And if the service doesn’t meet user’s requirement, he can avail a refund within seven days of subscription.
Works with TOR
Tor (The Onion Router) enables anonymous communication and secure browsing. This tool has widespread popularity in countries like Iran and China where cyber censorship is prevalent.
But this tool has plenty of flaws. It can sometimes leak your IP address and leave you exposed on the web.
Hence, a combination of Tor and VPN is a better way to secure your online activities.
SurfEasy supports TOR. Its combination with TOR provides you extra layer of privacy.
Performance is a key factor when making up one’s mind with a VPN service. To evaluate the claims of Surfeasy, I tested their performance in this Surfeasy VPN review. Here are the results:
Before connecting to SurfEasy VPN:
After connecting to SurfEasy VPN:
During the tests, all downloads were stopped, and no background programs were running. After connecting to a SurfEasy’s US server, the ping did not increase by much and download dropped slightly.
I was able to watch House of Cards, Mr. Robot, Orange is the New Black in HD quality on Netflix at great speed.
In addition to this, no DNS leaks or IP leaks were discovered during the entire testing phase. If streaming, torrenting and secure browsing are what you’re looking for, then SurfEasy is the best pick for you.
Additional Features: No Kill Switch
SurfEasy boasts an advert blocker that blocks cookies that advertisers use to track people online. This keeps annoying adverts from ruining your browsing experience.
The VPN also comes with an in-built DNS leak protection that keeps your IP from being leaked. And as the DNS leak tests have shown above, it is extremely effective.
Talking about IP leaks, Surf Easy does not possess a kill switch feature. This is a huge let-down as this feature gives you guaranteed privacy on the net.
The primary function of a kill switch is to end your internet connection in case the VPN gets disconnected. It basically takes away the slightest chance the hackers would get of stealing your information.
This is definitely something that SurfEasy should include in its future releases.
Another drawback of using SurfEasy is poor customer support. Interestingly, SurfEasy claims about 24/7 customer support, email ticketing system, and a support helpline, but to give most unbiased and neutral reviews, I decided to test their support channels in this SurfEasy VPN review. However, I achieved variable results: good and fast response sometimes, and no response for days on end other times.
24/7 Live Chat
24/7 live chat support aims to provide instant solution for a user’s queries. To test live chat support of SurfEasy, I enquired about the supported tunneling protocols and didn’t receive any response from SurfEasy representatives until next 24 hours:
Email Ticketing System
Email ticketing system tends to provide detailed solutions for most complex queries. To test SurfEasy’s email ticketing system, I dropped off a query regarding free trial version. Sadly, I didn’t receive any response from SurfEasy.
Despite offering tremendous benefits, SurfEasy needs to improve the setbacks in customer support system.
Regardless of nuance in ticketing and live chat system, Surfeasy VPN offers a well designed FAQs sections. The FAQs section provides in-depth guides and tutorials for setting up of VPN on various devices. Users can refer to FAQs section at times of general query and troubleshooting.
Being a product of a renowned software company, Opera’s Surfeasy VPN is available on iOS, Mac OS X, Android and Windows. In addition to this, a single account can be used on up to 5 devices, belonging to supported platforms.
SurfEasy VPN For Windows
Surfeasy VPN on Windows provides unmatched benefits to users. Unblocking geo-restricted sites including Netflix, Hulu, BBC iPlayer, Pandora, Spotify and more is just a click away with Surfeasy VPN. Moreover, end-to-end privacy, top-notch online protection, robust data encryption are the advantages of using Surfeasy VPN for Windows.
Surfeasy VPN For Mac OS X
Mac OS X users can download Surfeasy VPN app from iTunes. The Surfeasy VPN on Mac offers cutting-edge privacy features, one-click protection, access to thousands of geo-blocked sites and superior privacy to Mac OS X users.
SurfEasy VPN for Android
Android users are in a major security risk than any other platform. The reason lies in open-source nature of Android platform.
After witnessing a disastrous hacking attack on Android devices in 2015, where 950 million users were victimized, a VPN with Android device is necessary for a reliable online protection. To deliver a decent online protection, SurfEasy VPN offers a well-designed app with one-touch connection and server switching option. The app can be downloaded from Play Store.
SurfEasy VPN for iPhone
Surfeasy VPN on iPhone gives true online freedom to iOS users and instant access to unlimited geo-blocked services & games. With Surfeasy activated on one’s iPhone, a user can safely perform e-banking transactions and manage emails with 100% online protection.
The Surfeasy iPhone app can be downloaded from the iTunes.
SurfEasy VPN for Chrome
Google Chrome stands as world’s top internet browsers with having over 62% worldwide share among other internet browsers. However, various incidents have been reported where hackers exploited Google Chrome, leaving confidential information of users open on the web.
To achieve a reliable protection against hackers, intruders, phishers, snoopers and other cyber goons, Surfeasy VPN offers military-grade encryption to the entire network traffic of a Chrome user. Surfeasy Chrome plug-in can be downloaded from the Chrome Webstore.
SurfEasy VPN for Opera
Another surprising thing I learn whilst conducting Surfeasy VPN review was that it offers an exclusive extension for Opera. The extension routes all the network traffic through a secure encrypted tunnel making one’s data safe and encrypted.
In addition to this, Surfeasy Opera extension gives you access to thousands of geo-blocked sites and services, delivering non-stop entertainment to subscribers. Surfeasy VPN is a suitable option for netizens who crave for supreme privacy and un-restricted on-demand entertainment.
SurfEasy for Routers
Unfortunately, there is no way of setting up SurfEasy on routers as of yet. Hence, the only way of securing multiple devices with this VPN is through the multiple connections option.
SurfEasy VPN Price & Packages
The pricing plans of SurfEasy are a tad bit complicated. There are two levels of VPN service: Ultra and Total. A free package that I previously discussed in the SurfEasy VPN review is also available.
Ultra plan comes for $11.99 a month but comes down to $6.49/mo if you purchase it for a year. Similarly, total plan is $4.99 a month but the annual package makes it 3.99 a month.
There are two main difference between Ultra and Total plan, the former supports torrenting and boasts 12 additional servers than the latter.
Here are the annual packages:
To compare, here are the monthly packages:
Overall, the SurfEasy VPN cost varies a lot. The Ultra package is an expensive option. While the Total package, although not cheap, is still quite reasonable.
There are only two methods of paying SurfEasy. Currently, all leading credit cards are accepted by SurfEasy including Visa and MasterCard.
In addition to this, PayPal is also accepted as a digital payment option to provide ease with subscription process.
However, no anonymous payment option is offered by the service right now, hopefully a Bitcoin option is on is its way.
SurfEasy VPN Alternative
Apart from SurfEasy, there are many alternative VPN services which offer better features and enhanced performance.
Following best SurfEasy alternatives offer numerous servers positioned across major regions of the world, strong tunneling protocols, economical packages and round the clock customer support:
SurfEasy Twitter Review
With more than 300 million active users, Twitter is one of the biggest social media platforms. It is where people share their day-to-day experience regarding different matters.
SurfEasy has many fans on twitter. Some use it to bypass geo-restrictions.
'Like' but can't get there. Currently in D R Congo hoping I can get Radio 5 via Surfeasy VPN. Enjoy.
— Bob Graham 🇬🇧 (@bobgraham54) November 24, 2018
The VPN’s efficiency and budget-friendly plans have made it preferable for many as this short SurfEasy VPN review would have you believed.
Surfeasy….cheap and has worked well for me.
— Paul Ryan (@paulrya16277404) November 22, 2018
SurfEasy Reddit Review
Reddit is a bit dissimilar to Twitter in that, it attracts more privacy conscious users. This makes it a perfect place to learn about SurfEasy’s actual performance.
A SurfEasy VPN review on reddit shows that even the ever-critical redditors praise this VPN’s performance.
An important comment from a reddit thread shows that SurfEasy works well in China.
Surfeasy VPN is an optimal solution for netizens who wish for decent privacy and a secured browsing experience.
In this SurfEasy VPN review, I unearthed apparent shortcomings of Surfeasy such as irresponsive live chat, comparatively expensive plans and fewer protocols. However, compatibility across a range of platforms (Windows, Mac OS X, Android, iOS) and exclusive add-ons for Chrome & Opera add more appeal to Surfeasy VPN.
After conducting a detailed evaluation of Surfeasy VPN features, plans, usage policy, encryption tunneling protocols and other service offerings. The VPN SurfEasy impressed me a great deal.